Who Uses This Software?

We cater for any business that has a mobile workforce and especially those in the service, maintenance or installation industries.


Average Ratings

12 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • FIELDMOTION
  • fieldmotion.com
  • Founded 2012
  • United Kingdom

About FIELDMOTION

Fieldmotion, provides a cloud based digital platform for field workers, allowing data capture in real time, appointments setting, effective communication, real time decisions, accountability and time management monitoring. The Fieldmotion platform is intuitive and its ease of use, means that it can be used out of the box and is attractive to many of those businesses that do not have the access to sophisticated technology or suitably trained personnel.


FIELDMOTION Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

FIELDMOTION Reviews Recently Reviewed!


Very impressed

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to create and edit your own forms whenever you want is a great feature. You are in control. They provide the tools and expertise if needed.

Cons: There could be more text formatting options for better form creation. More customization of the web site would be nice.

Great Service allowing us to invoice faster, and provide clients with up-to-date reports

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Less paper used
Quicker Job scheduling
Real time reports
Faster invoicing
Client portal allows customer to view reports
Reduced administration time
Vehicle checks
Reduced transport costs - Less time spent in the office

Cons: We spent time cleaning our data and spend time helping to build our forms on the system, therefore time is needed before the system can get up and running, however the customer service team help in any way possible.

Generally a good software to use. If we had more time to explore it, it could be great for us.

Dec 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Being able to quickly search for a work order and the visual aspect of jobs that are complete, nearing the deadline and past the deadline with the use of the traffic light system.

Cons: When changes are made to the software by Fieldmotion, the end user is not notified.
When something goes wrong/doesn't work for the user then help is asked for and eventually the user is told that the problem is "rectified" and that it should not happen again, but it does. The user is never told what actually went wrong. We have found that every time a change is made in the software that we use, it affects the running of it on our end. This has caused disruption on our daily work schedules when issues like this occur.

Overall: Less paper used
Less paperwork to handle, manage and file
Quicker response details on jobs completed
More efficient administration
Easier recall of past job details when requested
Better efficiency for site guys on Health & Safety

Flexible, easy to use and great customer service

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have used Fieldmotion for some key contracts and have found the system flexible, easy to use and reliable. Any issue is resolved within hours and Jerome has been great at helping our company to use Fieldmotion in a number of different ways and providing demo's to potential clients. Fieldmotion is a core business tool across two of our four divisions and we are working to utilise more of it's ever expanding capabilities. The service provided is second to none and I'd have no issues recommending the company or product to anyone.

Excellent customer service. All issues are dealt with very efficiently. Very user friendly product

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Fieldmotion is extremely user friendly. All our engineers find the system very easy to navigate. If we need to make any amendments to customer files are dockets, it is extremely easy to do so.

Fieldmotion is our second SMS that we have implemented and was definitely worth the changeover

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: ease of use and flexibility of the whole system, giving us the chance to easily design our own forms to suit our business without incurring the huge costs usually associated with development

Cons: has some limitations when handling engineers timesheets, it has the basics right but just not the flexibility reigh now to deal with engineers timebands of when they are working standard hours or overtime hours

Overall: cost benefits and flexibility are priority for us

its very simple and easy to use

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: anyone can use this its very easy to use I use this on a daily basis and couldn't be simpler I have worked on some terrible systems in the past citrx for example and always a disaster.

Cons: when trying to locate a job you have logged to a customer you might have a few open jobs for - a brief job description on the main screen would make life a little easier.

Overall: makes sending and received jobs very easy

Capterra-loader

Excellent piece of software which the Fieldmotion team where able to tweek to meet our exact needs.

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The speed at which it updates from our guys out of the field to our admin staff back in the office. Fieldmotion listened to everything we said and produced forms which were exactly what we needed.

Effective and intuitive

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: FieldMotion has allowed us to streamline our operations and keep valuable information and records in one electronic place and accessible at the touch of a button. Highly recommend for any business with a mobile workforce

FIELDMOTION AC NEW USERS

Sep 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: the ease of use and the speed of the process, it is also very user friendly for making sure all jobs are status known to all users with the traffic light system.

Cons: not being able to add and subtract certain aspects on the main screens to suit the business module as each will differ rather than be standardized however the team at field motion are always very accommodating to try to help develop your needs if it can be transferable.

Overall: So far the system has been a dream for our office, and field staff, as usual with any new system apprehension is of the highest level however within days the comments of how easy to use it is were coming in, no m,ore waiting for a week and 400 jobs landing on the desk to be sifted through the best was when we measured from receiving a call - job to engineer- job completed- job invoiced took 25 mins in total - never known before within our company !

Recommendations to other buyers: i think time spent at the beginning setting up customers correctly with all required details is essential to the system working with ease, therefore time and effort to set up prior to going live ensures a smooth process.

Excellent software solution for our Business

Jan 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Extremely easy to use and intuitive platform. Has saved our business both in time and cost. The software was simple to pick up and flexible enough to accommodate all our requirements. Above all our field workers embraced the system and quickly moved from paper to digital form filling.

we are very happy with the service that Fieldmotion provided.

Nov 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: i would recommend Fieldmotion very highly. There staff are very professional and nothing is a problem even now if we need help with a query there staff are easy to contact.