CINC Systems

CINC Systems

3.5 / 5 3 reviews

Who Uses This Software?

Companies that manage homeowner and condo associations.


Average Ratings

3 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • CINC Systems
  • www.cincsystems.com
  • Founded 2004
  • United States

About CINC Systems

CINC provides online, integrated property management and accounting software to the community association industry. We designed all of our products, from pure management and accounting to integrated accounting and banking, to work for you. These products are available fully integrated together as you grow or individually to suit your current needs. Because they are all from the same source, you can add new products as your company needs change, without buying a whole new system.


Spotlight-media-placeholder

CINC Systems Features

  • Calendar Management
  • Committee Management
  • Document Management
  • Event Management
  • Member Communities
  • Member Directory
  • Online Payment Processing
  • Property Database
  • Website Management
  • Work Order Management

CINC Systems Reviews Recently Reviewed!


Have worked with CINC for over 8 years & am extremely pleased with the ease of use and the support.

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The robust functionality, the intuitive interface, the easy integration with banking.......all combine to produce an experience worth writing home about. We use the software in a managemeent company with over 300 homeowner associations, and the flexibility and full-featured software allows us to serve our clients with some of the most advanced technology available. Technology should help drive the business forward, and with CINC, we are able to craft solutions for all kinds of associations -- no matter whether condos (mid-rise, high rise, garden style), single family homes, townhomes, or mixed use communities. The CCR module, association setup capabilities, the standard and custom reporting features, the bank integration---all have been well thought out and programmed not only to make lives easier for those at a management company but also for boards of directors who can present to their communities and themselves a very transparent accounting solution for all. We have set up a modifed accounting system which works well for us, but I know others who use accrual accounting and the software is robust enough to easily handle both. Ability to view check images for invoices and homeowner payments has proven very convenient in troubleshooting questions from boards or homeowners.

Cons: A few screens need rethinking. For example, the screen in which you compose the message on a statement has potential, but the screen itself offers only a small viewing space. Integration with the web portal for homeowners and board members works, but is limited by some of the functionality of the legacy CINCWEB. The new web product being rolled out this year eliminates this bottleneck and restricted functionality and brings it into the 21st century, but until you upgrade, there can be some frustrations compared to other web products.

Poor customer service and VERY poor maintenance tracking

Jul 03, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: 24/7 access to all owner account matters and various community data/reports

Cons: 1) Getting the run-around. For example, being told "out of town for a week" without assigning an important issue to someone else. Meanwhile, making you think that progress was being made, only to discover that nothing was being done for 1 month. 2) Terrible maintenance reports- particularly, if you need a brief summary of work that was recently completed, still in progress and on-hold. For this will takes many pages as it fills the page with info that you don't need and must merge 3 separate report queries; 3) accounting glitches from 2 different management companies who use this program as being "Ghost" programming issues (from the words of tech support at Cinc) and thus never getting a real answer about the cause.

Overall: If your primary concern is banking relationships for ease of accounting, then this is the product for you. But if you need helpful reporting on the status of regular and preventative maintenance; that easily references material specs, standards, and warranties; you will be much better served looking elsewhere.

Recommendations to other buyers: Don't be dazzled by the paint, look under the hood. For Cinc is not concerned about individual homeowners or Board members needs because their main client is the management company. And since most management companies are more concerned about finding efficiencies with their time, a helpful maintenance report is usually the last thing on their mind. So if you are a Board member with maintenance needs/concerns, I advise looking elsewhere if Cinc is used. For you cannot mindfully review status or make intelligent decisions with the limitations of this program. We started saving $60k per year on a $135k budget (and getting TWICE as much done) once we started tracking our maintenance status in these 3 categories.

Vendor Response

by CINC Systems on May 14, 2018

Thank you for this valuable feedback.
We have searched our customer base and cannot locate a customer with the name of Paul H. It appears that Paul may be a board member of a homeowner¿s association. We do not sell directly to HOAs.
It is important to note that since the time this review was written, we have made a number of improvements to address the specific concerns outlined in the review.
We are continuously improving our support practice, primarily though the addition of personnel skilled in accounting and technical issues, and through an upgrade of our support protocols. Additionally, we have made a great number of items available to our end users (the property management companies) for self-service on support issues.
We have updated our reporting, including maintenance reports, to provide clearer information to our users.
We encourage Paul to follow up directly with his HOA¿s management company.

If you're used to manual posting this system is NOT for you!

Jan 30, 2018
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: Ummmmm....this will take awhile to come up with. We are 6 weeks since we went live and this has been the worst 3 months of my life. Perhaps after a year, we might see some positives. Right now, there are none!

Cons: A/R - If you're used to clicking on an owners account to email a statement forget about it. Actually ANY report you want to view, you have to create a PDF, or excel file and you can not click on the items contained in the report to

guide you to more information. It is a batch posting system, multiple steps are required before items are posted (often times requiring upper management posting). You have to constantly watch which association you are in, it is extremely easy to input information for one association into a wrong account. The provided training is minimal AT best! 70% of our boards are ready to walk after this transition. The numbers are wrong, the bank conversion that was required to go with it was a nightmare. We are extremely behind because of the lack of training. And the system managed to screw up about half of our homeowner's mailing addresses. It has been awful! I suggest that if you are considering it, do ALOT of research and find a company to provide you with a review that is NOT being paid to do so. This system is very finicky and all you need to do is miss one click and things go AWOL. The system is not Tab friendly and when it allows a Tab, the next screen is not. It is inconsistent and not user friendly.

Vendor Response

by CINC Systems on May 14, 2018

Since our goal is to partner with our customers to enable them to work smarter and more efficiently, we are grateful for this candid review.
It is important to know that this organization is still in implementation as of the time of this writing (May 2018). Our comprehensive implementation process yields successful implementations and satisfied customers who are able to get to work immediately on our system, in nearly every case. Clearly, this customer has not had the implementation we wanted, and for that, we apologize.
Occasionally, we find that our customers require additional resources to complete implementation. This is the case with this organization, which is transitioning to CINC from another system.
To date, we have provided numerous support and education opportunities for this customer that go above and beyond the typical implementation offerings. We have extended these resources as a goodwill gesture.
We hope the writer will reach out to us directly with any issues.