Who Uses This Software?

Companies that manage homeowner and condo associations.


Average Ratings

1 Review
  • 3 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 1 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • CINC Systems
  • www.cincsystems.com
  • Founded 2004
  • United States

About CINC Systems

CINC provides online, integrated property management and accounting software to the community association industry. We designed all of our products, from pure management and accounting to integrated accounting and banking, to work for you. These products are available fully integrated together as you grow or individually to suit your current needs. Because they are all from the same source, you can add new products as your company needs change, without buying a whole new system.


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CINC Systems Features

  • Calendar Management
  • Committee Management
  • Document Management
  • Event Management
  • Member Communities
  • Member Directory
  • Online Payment Processing
  • Property Database
  • Website Management
  • Work Order Management

CINC Systems Reviews

Poor customer service and VERY poor maintenance tracking

Jul 03, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: 24/7 access to all owner account matters and various community data/reports

Cons: 1) Getting the run-around. For example, being told "out of town for a week" without assigning an important issue to someone else. Meanwhile, making you think that progress was being made, only to discover that nothing was being done for 1 month. 2) Terrible maintenance reports- particularly, if you need a brief summary of work that was recently completed, still in progress and on-hold. For this will takes many pages as it fills the page with info that you don't need and must merge 3 separate report queries; 3) accounting glitches from 2 different management companies who use this program as being "Ghost" programming issues (from the words of tech support at Cinc) and thus never getting a real answer about the cause.

Overall: If your primary concern is banking relationships for ease of accounting, then this is the product for you. But if you need helpful reporting on the status of regular and preventative maintenance; that easily references material specs, standards, and warranties; you will be much better served looking elsewhere.

Recommendations to other buyers: Don't be dazzled by the paint, look under the hood. For Cinc is not concerned about individual homeowners or Board members needs because their main client is the management company. And since most management companies are more concerned about finding efficiencies with their time, a helpful maintenance report is usually the last thing on their mind. So if you are a Board member with maintenance needs/concerns, I advise looking elsewhere if Cinc is used. For you cannot mindfully review status or make intelligent decisions with the limitations of this program. We started saving $60k per year on a $135k budget (and getting TWICE as much done) once we started tracking our maintenance status in these 3 categories.