--- title: "CINC Systems Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CINC Systems the right HOA solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/143799/CINC-Systems/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-02" --- CINC Systems 4.3 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 2nd, 2026 # Reviews of CINC Systems Ease of use 4.2 Customer Service 3.9 ## Pros and Cons in Reviews AI Amanda I Director Of OperationsReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “It saves us significant time by automating tasks like payment processing, reporting, and document management, which reduces errors and improves efficiency.“ August 26, 2025 LC Lindsey C Vice Preside tReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “Closing out work order has been challenging when smaller vendors don’t submit the invoices with same work order number.“ September 4, 2025 AI Amanda I Director Of OperationsReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “This allows our team to focus more on serving homeowners and less on administrative work, ultimately improving our overall service quality.“ August 26, 2025 LR Lani R ControllerReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “Lack of ability to fix errors we make in the system via journal entry or invoice. “ August 14, 2025 JD Jennifer D Associate Director of TransitionsReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “Payments, the portal in general, the work order module…on a whole the product does a good job and serves its purpose - we’re very excited for the new offerings and enhancements to take everything to the next level.“ September 4, 2025 CS Christine S OwnerNon-Profit Organization Management, Self-employedUsed the software for: 6-12 months. “Tags don't work when sending autogenerated emails to ARC committees, but Cinc won't fix it.“ August 21, 2025 MC Megan C Vice PresidentReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “You can upload documents to the website with ease, and homeowners can access their information 24/7.“ August 7, 2025 CS Christine S OwnerNon-Profit Organization Management, Self-employedUsed the software for: 6-12 months. “I can't even send broadcast emails with emojis or images in the body of the email.“ August 21, 2025 ## Showing most helpful reviews Showing 1-25 of 71 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Realtor Used the software for: 1-3 years ### "CINC is not worth the money" June 4, 2026 1.0 Terrible Costumer Service Training has been mediocre at best Billing department has been threatening Thousands invested per month with no ROI in 18 months It’s excuse after excuse with the sales team Pros The has been no pro’s to using this platform. In 16 months of using the platform Zero leads converted. Cons Lack of website visibility on Bing, Google, Facebook, Instagram, it scored low across the board on site analytics. The Website is generic, the system itself lack functionality and requires constant monitoring. The leads are not quality and don’t convert. Review Source R Reviewer Community Assistant Manager Used the software for: Less than 1 year ### "Helpful and User-Friendly, but Needs Performance Improvements" December 2, 2025 4.0 Overall, my experience with CINC has been positive. It’s a reliable tool that helps keep everything organized and accessible, and I enjoy using it in my daily work. At the same time, I believe there’s still room for improvement—particularly in terms of speed and performance. I also think the web version could benefit from additional updates and development to make the platform even more efficient and user-friendly. Pros I really appreciate that CINC is very user-friendly and intuitive. The platform makes it simple to store all important information in one centralized place, which saves time and reduces confusion. I also like how easy it is to quickly find the information I need for myself and for owners, which makes communication and workflow much smoother. Cons The biggest drawback I’ve noticed is that CINC can be slow at times, occasionally taking several minutes to load. This slowdown can disrupt my workflow, cause delays in handling tasks, and sometimes make phone conversations with owners less efficient. A faster, more responsive system would make a big difference in daily productivity. Review Source R Reviewer Senior Community Association Manager Used the software for: 1-3 years ### "Smashing it!" November 30, 2025 5.0 Very positive and a breath of fresh air to use and work with on a day to day basis! It saves us time that we can utilize on other important tasks, servicing our clients. Pros Engagement, constructive information and conversation has always been a regular experience of using CINC Cons Nothing. It is awesome and I have nothing bad to say about our experience of using CINC. Again, it is great to use. Review Source R Reviewer VP of Client Services Used the software for: 3-5 years ### "We love our partnership " November 28, 2025 5.0 I give CINC at 8 out of 10 we love our accounting staff through Cinc (\[sensitive content hidden\]). They are amazing. I don’t know what we would do without them. And I also enjoy all the new features Cinc is coming out with. Pros I love how easy it is to use. All of my VA’s and Client Sevices staff have the ability to search quickly. Cons Response time to cases/tickets. Also, the release of items that’s aren’t fully ready or there are limitations that we are not aware of. Review Source R Reviewer Executive Admin Used the software for: Less than 1 year ### "Ali’s review " November 28, 2025 3.0 It’s been a struggle getting up and running. We needed to start way earlier on training before going live. Pros Learning about the new stuff that is being launched. Learning more about the system I was unaware of. Cons There are multiple steps you have to take to get one thing done. Not everything corresponds with the homeowner. Review Source Tracy D. CEO Used the software for: 3-5 years ### "CINC - Best Software Money Can Buy!" November 25, 2025 5.0 Fantastic service, the software creates efficiencies for our entire team, the new AI component will add additional value and time saving integrations. We truly feel like a partner with CINC. They listen and implement the needs of their customers. Pros CINC Systems is widely praised in the community association management industry for its all-in-one platform. Here are the main pros: 1. Cloud-Based Accessibility 100% web-based—no software installations or local servers required. Accessible from any device (desktop, tablet, mobile), making remote work easy for managers and boards. 2. Integrated Accounting & Management Full accounting system built in (general ledger, AP, AR, budgeting). Combines financial management with operational tools like violation tracking and architectural requests. 3. Homeowner & Board Portals Owners can make payments online, submit requests, and access documents 24/7. Board members can review reports, approve invoices, and track community updates easily. 4. Automated Workflows Automates recurring tasks like late notices, violation letters, and financial reports. Reduces manual work and human error, saving significant time for managers. 5. Banking Integration Direct integration with major banking partners for real-time transactions and reconciliations. Speeds up deposit posting and reduces fraud risk. 6. Customizable Reporting Detailed, customizable financial and management reports for boards and clients. Improves transparency and professionalism in client communication. 7. Mobile App for Field Work Managers can log violations, take photos, and process tasks while on property. Great for efficiency in inspections and on-the-go updates. 8. Scalability for Growth Designed for both small and large management companies. Handles multiple associations under one platform without adding complexity. 9. Security & Compliance Secure cloud hosting with strong data protection measures. Meets compliance standards for financial and personal data. 10. Improved Customer Experience Faster response times due to integrated communication tools. Modern, self-service options for residents reduce call volume and increase satisfaction. Cons I look forward to working solely out of CINC Systems. We are waiting for a full email integration hopefully coming in a future rollout. Review Source KH Kelly H. President Used the software for: 3-5 years ### "I am a raving fan of CINC Systems" September 1, 2025 5.0 I have used other software platforms and found them tedious. When I started my own company over 15 years ago, I started with CINC and have been a raving fan ever since. Pros CINC is not just a software provider, they are a true partner in our growth and success. CINC software is intuitive, easy to use, and a selling point when marketing to new clients. Cons CINC is changing so fast, and providing more and more features, that I really need a full-time employee dedicated to bringing my staff up to speed on what's new. Review Source Ann Marie B. Director of Association Management Used the software for: 1-3 years ### "Pretty sweet" September 8, 2025 5.0 We really have had a great time in using cinc! Even with the changes and learning we’ve found great options and ways to work through any issues. Pros I can’t wait for cinc connect to come out. We chose this platform for the easy to use accounting, and portfolio/management capabilities. Cons The Communications are not easily built - to be pretty, such as newsletters - but it’s coming and we can’t wait. Also looking forward to lifestyle capabilities. Review Source Tammy C. Owner Director CAM Used the software for: 3-5 years ### "Amazing system " September 4, 2025 5.0 Excellent since 2016! I’ve been an account for 30+ years and used many systems for accounting yet CINC is by far my favorite ! Pros Awesome technology and best accounting proceeding where daily work is streamlined. Owner portal in real time. Cons There is room for improvement in the violations processing but it has come a long way since 2016. And templates could be more user friendly. Review Source R Reviewer Vp of operations Used the software for: 3-5 years ### "CINC is fantastic!" September 9, 2025 5.0 Great experience… their team is great to work with and I never feel like a bother. They go above and beyond. Pros Their team members are fantastic! System is great and user friendly. Very ambitious with staying on top! Cons Some support time of response can tend to lag. My only other complaint is sometimes emails get hung up. Review Source LR Lani R. Controller Used the software for: 1-3 years ### "It could be a great product BUT improvements are needed sooner than later" August 18, 2025 3.0 Much improvement is needed in the owner information, core accounting and reporting. No audit trail for transactions. Increase staff for development and higher level support to speed up improvements and fixes. Pros Integration with bank, strongroom and Vive. Auto bank reconciliation and group reporting and scheduled reporting. Simple/lower level support tickets usually are resolved quickly Cons Lack of ability to fix errors we make in the system via journal entry or invoice. Group reporting cannot be properly used to run a past month. System is not set up to run group reporting for fiscal year end other than December. Owner information is not set up to accommodate contact information for more than one owner. Collections module is over the top complicated. Custom reporting is not user friendly and in some cases cannot be exported to excel. System is not able to accommodate California laws regarding e-communications/opt in or out. Review Source R Reviewer Administrative Specialist Used the software for: 1-3 years ### "Tidewater Review" September 5, 2025 3.0 Some things have been made easier. Some more difficult. Overall positive experience after the first year of growing pains. Pros Using the system to send violations. Specifically when CAMs use the app to put in the violation. It is less great when using the desktop to create a violation and having to add a picture Cons Broadcast and snail mailers are extremely cumbersome. It takes 100 steps to send any out. It is also unclear (at least for how our company is set up) to determine who is getting the emails from the directory or web users Review Source R Reviewer Controller Used the software for: 1-3 years ### "Cinc up 2025" September 8, 2025 5.0 Great experience. However I wish there was some type of communication with our representative. It would be nice if there was a meet and greet I. Person Pros The system itself is very user friendly. All accounting related reports are informative and concise. Cons I hear a lot that items are in development but don’t get additional information when it comes to future roll out dates Review Source Mattie C. Association Manager Used the software for: 3-5 years ### "All in one software" August 26, 2025 4.0 Overall, CINC has been good to work with, it was time consuming to get setup but the team was helpful. Pros We find the automations helpful. Conveniently, the software has the majority of the features we were looking for. Cons Lack of customization on some items, my accounting team has requested. It's time-consuming to have to go to multiple websites for all features. Review Source AY Angel Y. Accountant Association Bookkeeper Used the software for: 3-5 years ### "CINC…the only property management tool you need!" September 9, 2025 5.0 Cinc has made life so much easier for our accountants, managers, and residents. All inclusive and readily available. Pros Cinc is the only property management software that incorporates everything needed to manage your properties. Cons Inability to enter credit memos in the vendor invoice side has caused accounting issues for our associations and their vendors. Review Source R Reviewer Community Manager Used the software for: 3-5 years ### "Appreciate the Opportunity" February 26, 2020 5.0 We have come to our market with a superior well designed HOA management solutions with the software to give us a significant competitive advantage over our competition. Pros Ties everything together and allows the professional management of our HOA members associations. Cons Financials have been a little tricky but over time we've gotten that figured out. Review Source R Reviewer Projet Administrator Used the software for: 3-5 years ### "Great service and innovative" September 8, 2025 5.0 We have been with cinc since 2009 and it has improved our property management services the many communities we manage. Pros Cinc systems are innovative and keeping up with technology. Cinc Systems has great customer service and meets the needs we require for our board members and homeowners. Cons Cinc will state programs or functions are still in development. Updates will change other criteria that we are unaware of until we run into the problem. Review Source R Reviewer Owner Used the software for: 3-5 years ### "The Atlanta Crew Review " September 5, 2025 5.0 Great! There is no one else offering what they do. I appreciate the initiative to drive more AI into our business. Pros The technology is greater than anyone else we have seen in the market. I enjoy working with this team. Cons Sometimes it can be slow in support. Sometimes when you are in the moment, you need immediate support. Otherwise, you lose efficiency. Review Source CR CARMEN R. Admin manager Used the software for: 1-3 years ### "Great Homeowers software" September 9, 2025 5.0 Overall experience is more than great. The support team is great when you have questions. Pros How easy is to navigate and the Support team when you have a question. Cons Two many clicks to finish one thing. Review Source R Reviewer CS Manager Used the software for: Less than 1 year ### "love learning with Cinc" September 9, 2025 5.0 Fantastic. It has been incredibly helpful and informative. The general session was really great and the speakers were very engaging. Pros Information delivered in an easy, fun format. Staff is incredibly knowledgeable, professional, and engaging. Cons Just signed on with Cinc, don’t know of any cons at this point. As of now, I haven’t found any areas that will require workarounds. Review Source R Reviewer Vice Pres Used the software for: 3-5 years ### "Vice President " September 6, 2025 5.0 Excellent ! Our accounting team is knowledgeable and responsive. We have been happy with our accounting decisions Pros Our coworkers find Cinc to be easy to navigate from assisting homeowners to accessing reports for board meetings Cons I don’t log in daily so constantly waiting on. Code to access quick information it is extremely time consuming Review Source VR Verified Reviewer Community Manager / Transitions / Special Projects Used the software for: 3-5 years ### "Have worked with CINC for over 8 years & am extremely pleased with the ease of use and the support." February 5, 2018 5.0 Pros The robust functionality, the intuitive interface, the easy integration with banking.......all combine to produce an experience worth writing home about. We use the software in a managemeent company with over 300 homeowner associations, and the flexibility and full-featured software allows us to serve our clients with some of the most advanced technology available. Technology should help drive the business forward, and with CINC, we are able to craft solutions for all kinds of associations -- no matter whether condos (mid-rise, high rise, garden style), single family homes, townhomes, or mixed use communities. The CCR module, association setup capabilities, the standard and custom reporting features, the bank integration---all have been well thought out and programmed not only to make lives easier for those at a management company but also for boards of directors who can present to their communities and themselves a very transparent accounting solution for all. We have set up a modifed accounting system which works well for us, but I know others who use accrual accounting and the software is robust enough to easily handle both. Ability to view check images for invoices and homeowner payments has proven very convenient in troubleshooting questions from boards or homeowners. Cons A few screens need rethinking. For example, the screen in which you compose the message on a statement has potential, but the screen itself offers only a small viewing space. Integration with the web portal for homeowners and board members works, but is limited by some of the functionality of the legacy CINCWEB. The new web product being rolled out this year eliminates this bottleneck and restricted functionality and brings it into the 21st century, but until you upgrade, there can be some frustrations compared to other web products. Review Source R Reviewer Bookkeeper Used the software for: Less than 1 year ### "If you're used to manual posting this system is NOT for you! " February 1, 2018 2.0 Pros Ummmmm....this will take awhile to come up with. We are 6 weeks since we went live and this has been the worst 3 months of my life. Perhaps after a year, we might see some positives. Right now, there are none! Cons A/R - If you're used to clicking on an owners account to email a statement forget about it. Actually ANY report you want to view, you have to create a PDF, or excel file and you can not click on the items contained in the report to guide you to more information. It is a batch posting system, multiple steps are required before items are posted (often times requiring upper management posting). You have to constantly watch which association you are in, it is extremely easy to input information for one association into a wrong account. The provided training is minimal AT best! 70% of our boards are ready to walk after this transition. The numbers are wrong, the bank conversion that was required to go with it was a nightmare. We are extremely behind because of the lack of training. And the system managed to screw up about half of our homeowner's mailing addresses. It has been awful! I suggest that if you are considering it, do ALOT of research and find a company to provide you with a review that is NOT being paid to do so. This system is very finicky and all you need to do is miss one click and things go AWOL. The system is not Tab friendly and when it allows a Tab, the next screen is not. It is inconsistent and not user friendly. Review Source Avelino V. President Used the software for: 3-5 years ### "Review of Great Community Management Software " February 19, 2020 5.0 Cinc Systems has been great it has taken my company to the next level. It has also allowed us to cut my accounting dept in 1/2 and put those employees in other rolls to help grow our company. I am working faster and more efficient with with a smaller staff. Pros The per user fee not per door! It allowed us to complete financials in a much faster time period and gave us a easy to use portal system. Cons No Quick easy way to document calls Its very important for us to document everything and the current system is very time consuming to document because of the different tags that must be entered A Review Source R Reviewer Senior Association Manager Used the software for: 3-5 years ### "Thank you." February 26, 2020 5.0 Pros It allows us to do our job without slowing us down. Cons Some of the feature improvements have not come as quickly as we would like, but overall this is not a huge issue. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.