# Page 2 | CINC Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CINC the right HOA solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143799/CINC-Systems/reviews --- CINC 4.3 (70) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 9th, 2026 # Page 2 - Reviews of CINC ## Showing most helpful reviews Showing 26-50 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JH James H. Owner Real Estate Used the software for: 2+ years ### "Excellent Technology Partner" September 5, 2025 5.0 The company is innovative, customer centric, and strives for excellence in an industry that is particulary challenging Pros Excellent software and leadership. Innovative and customer focused. Collaborative relationshuo with existing customers. Cons Product updates and development cycles can be longer than desired at times. Looking forward to customer facing and communication updates from ONR acquisition! Alternatives considered [Vantaca](https://www.capterra.com/p/230892/Vantaca/) Reason for choosing CINC Selected due to length of time in business and CINC had no reports of accounting or other issues l Switched from [Village Management Software](https://www.capterra.com/p/127303/Village-Management-Software/) VMS's customer facing aspectsa were not updated or acceptable in current market. VMS was outdated, but effective. Review Source CS Christine S. Owner Non-Profit Organization Management Used the software for: 6-12 months ### "go with a smaller more flexible company" August 21, 2025 1.0 It's been horrible. I've had a different contact ever few months. is constantly rolling out new items (that don't work). I submit tickets for help and they close them before any resolution. Cinc has not focused on fixing their base system of their product. They've been too focused on partnering with others to provide add-on features that they can charge more for. My Boards HATE the ARC process. Tags don't work when sending autogenerated emails to ARC committees, but Cinc won't fix it. I can't even send broadcast emails with emojis or images in the body of the email. I haven't seen a system this limited since the turn of the century. Pros It has the ability to set up unique communities. It collects information. It is cloud based. This system is forcing me to add 100 characters to enter this review. Cons Pain to use. Navigation has no logic. So many steps for simple tasks. Components of a task are scattered everywhere, and not logical to find. Please reorganize your navigation and redesign the interface with the end user in mind. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Reason for choosing CINC smaller and I thought more flexible and client focused. Not the case, your sales team was good though. Switched from [My Green Condo](https://www.capterra.com/p/123267/My-Green-Condo/) You promised yours was better. I'm not so sure now. Review Source AI Amanda I. Director Of Operations Real Estate Used the software for: 2+ years ### "CINC for the win!" August 26, 2025 4.0 Systems streamlines our HOA management by centralizing accounting, communications, and homeowner information in one platform. It saves us significant time by automating tasks like payment processing, reporting, and document management, which reduces errors and improves efficiency. This allows our team to focus more on serving homeowners and less on administrative work, ultimately improving our overall service quality. Pros We’ve been very happy with this software. The pricing is affordable, especially considering how many features it offers. It’s easy to use, reliable, and continues to improve. We’re especially excited about the new AI features rolling out soon—this company is clearly committed to innovation and meeting customer needs. Cons While overall support is good, there have been times when a ticket was closed too quickly without fully understanding the issue. It can be frustrating when the initial response isn’t as helpful as expected, and more follow-up is needed to resolve the problem. Alternatives considered [TOPS Pro](https://www.capterra.com/p/178165/TOPS-Pro/)[Caliber](https://www.capterra.com/p/205759/Caliber-Platform/) Reason for choosing CINC The price was cheaper, and it had all the same features Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) QuickBooks didn't have the capability we needed to grow our business. Review Source JD Jennifer D. Associate Director of Transitions Real Estate Used the software for: 2+ years ### "Associate Director of Transitions" September 4, 2025 4.0 Pros Payments, the portal in general, the work order module…on a whole the product does a good job and serves its purpose - we’re very excited for the new offerings and enhancements to take everything to the next level. Cons The violations module, adding Board members with additional addresses and then adding to the directory, the eblast tool (not being able to have a draft version, a simple preview email, etc). Missing tracking e-consent on the owner portal needed for Civil Code. It would be great to be notified when a manager requests Manager app access - I need to manually check it several times a day. Need more flexibility in the portal templates as well. Getting reporting on the owner portal data would be really helpful as well. Alternatives considered [Vantaca](https://www.capterra.com/p/230892/Vantaca/) Reason for choosing CINC Ability to track e-consent on the owner portal, and other features. Review Source MC Megan C. Vice President Real Estate Used the software for: 2+ years ### "Easy to Use Software but Needs Improvement" August 7, 2025 4.0 They are always extremely helpful and throw a great conference. I would still recommend this software to anyone that was considering switching. Pros It is very user-friendly to both internal managers and the residents of the community. You can upload documents to the website with ease, and homeowners can access their information 24/7. The customer support is easy to use and is fast. Cons The homeowner page needs to be updated to differentiate between the different owners' information, ie, the emails and phone numbers. It would be nice to see this split out. We were told a different platform would be coming last year, and it did not happen because of the integration with RNO (I believe that is the name of it). Alternatives considered [Vantaca](https://www.capterra.com/p/230892/Vantaca/) Reason for choosing CINC The Accounting and management module was a selling point, and the ease of use. Review Source Response from CINC Systems August 11, 2025 Thank you for taking a few minutes to provide an insightful review! CINC Systems will be announcing and sharing our new homeowner app in a few short weeks at CINC Up, CINC's annual client conference. We're excited for you to see it. It combines ONR's best-in-class homeowner app, now part of CINC, and integrates it with the rest of CINC's platform to form the best integrated AI-powered end-to-end financial, managerial, resident platform in the industry. CS Camryn S. Community Assistant Manager Real Estate Used the software for: 6-12 months ### "Helpful and User-Friendly, but Needs Performance Improvements" September 3, 2025 4.0 Overall, my experience with has been positive. It’s a reliable tool that helps keep everything organized and accessible, and I enjoy using it in my daily work. At the same time, I believe there’s still room for improvement—particularly in terms of speed and performance. I also think the web version could benefit from additional updates and development to make the platform even more efficient and user-friendly. Pros I really appreciate that is very user-friendly and intuitive. The platform makes it simple to store all important information in one centralized place, which saves time and reduces confusion. I also like how easy it is to quickly find the information I need for myself and for owners, which makes communication and workflow much smoother. Cons The biggest drawback I’ve noticed is that can be slow at times, occasionally taking several minutes to load. This slowdown can disrupt my workflow, cause delays in handling tasks, and sometimes make phone conversations with owners less efficient. A faster, more responsive system would make a big difference in daily productivity. Review Source VR Verified Reviewer Director of Training Management Consulting Used the software for: 2+ years ### "CINC Experience " September 3, 2025 5.0 has been a good platform to use, support is always willing and able to help. Our CSM is delightful. Pros user interface is easily learned and teachable. Support is available for any questions. And I find it a good value for the money. Cons I am still learning systems integrations and customization. It’s a little clunky- but like everything once I know the processes it will get easier. Review Source VR Verified Reviewer CAM Real Estate Used the software for: 1-2 years ### "Great system, can't wait for more to come. " August 14, 2025 5.0 For a management perspective it's wonderful. It could use some more features for Board Members such as the ability to view past invoices without having an invoice uploaded. Pros Document uploads and ease of use. The project managers and onboarding team are exceptional and very responsive. Cons Board Members not able to view their past invoices on their portal. This is a common request we have received from several of our associations. Switched from [PROMAS](https://www.capterra.com/p/2728/PROMAS/) Wanted a more modern portal for our clients to use. Review Source TS Terry S. LCAM Real Estate Used the software for: 2+ years ### "Been a user since 2011" September 3, 2025 5.0 Overall very positive. Been using the software since 2011 and can't imagine the amount of work that the software streamlined. Pros It reduced the length of time for inspection and streamlined work orders. I really have enjoyed watching grow Cons Needs more manager functionality. Ease of connecting attachments for email correspondence to vendors and attorneys. Needs better functionality and options for the manager on-site app. Switched from [TOPS Pro](https://www.capterra.com/p/178165/TOPS-Pro/) Owner said so. Can't argue with that as I don't make those decisions Review Source EM Erica M. VP of Client Services Management Consulting Used the software for: 2+ years ### "We love our partnership " September 4, 2025 5.0 I give at 8 out of 10 we love our accounting staff through Cinc (\[sensitive content hidden\]). They are amazing. I don’t know what we would do without them. And I also enjoy all the new features Cinc is coming out with. Pros I love how easy it is to use. All of my VA’s and Client Sevices staff have the ability to search quickly. Cons Response time to cases/tickets. Also, the release of items that’s aren’t fully ready or there are limitations that we are not aware of. Review Source JG Joshua G. VP of Resident Services Management Consulting Used the software for: 2+ years ### "Finding Success with Cinc" September 4, 2025 5.0 Once the system is learned, it’s a great platform. The support and increasing functionality and user experience has been a positive one. Pros Being able to have all of the information needed to manage well in one platform. Being able to submit support tickets and feedback and know we’re being heard is great! Cons Some of the formatting and website functionality has been less user friendly, but I am encouraged by the updates. Switched from [SenEarthCo](https://www.capterra.com/p/128506/SenEarthCo/) Features and scalability were not sufficient. Review Source SN Stefanie N. CGO Management Consulting Used the software for: 2+ years ### "The current state of CINC" September 4, 2025 3.0 I believe this software is the best in the industry, but the applications do not connect. I’m excited to see how AI will be implemented to address this Pros AI implementation: love the portal implementation. Would love to see this feature available to managers. Would like all applications to be linked through AI so they become useful Cons Customer support: team is quick to give basic responses. We have used enough to have already tried these solutions on our own. They are quick to close cases. Managers are not at their computer all the time. Review Source AM Ali M. Executive Admin Real Estate Used the software for: 6-12 months ### "Ali’s review " September 4, 2025 3.0 It’s been a struggle getting up and running. We needed to start way earlier on training before going live. Pros Learning about the new stuff that is being launched. Learning more about the system I was unaware of. Cons There are multiple steps you have to take to get one thing done. Not everything corresponds with the homeowner. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) We wanted more features and more transparency for the boards and homeowner Review Source ALH Audrey Lee H. Director of Admin Management Consulting Used the software for: 2+ years ### "Cinc Circle review " September 4, 2025 4.0 That you for having different session options, would maybe consider having some substance in Wednesday evening for a time slot to meet with our specific rep. So far they did not reach out to us and we literally have not seen them Pros Wide array of class options to be able to choose from, also enjoyed having many different speakers so could hear different perspectives Cons It felt like everything had the caveat of saying this is coming soon with possible dates, I would rather hear more about what is here then lots of ambiguity of future rollouts Review Source ML Michele L. Chief Management Officer Management Consulting Used the software for: 1-2 years ### "Cinc up 2025" September 5, 2025 5.0 Pros The software is web based, with so many reports available. Everything links together with different aspects to the platform. Cons There's so much we aren't doing that we could be. Sometimes knowing where to click can be difficult for my users. Like downloading budgets to the queue instead of the normal download area on the left. Switched from [Enumerate](https://www.capterra.com/p/38478/Enumerate/) Cost and efficiency. was better use of our time and funds. Review Source CM Christine M. Accounting Supervisor Accounting Used the software for: 2+ years ### "First Timer" September 5, 2025 5.0 As a first time Up attendee, I wasn’t sure what to expect or if I would learn anything new. I was pleasantly surprised that the seasons I attended were informative and engaging. Pros I really enjoyed the General session with keynote speaker \[sensitive content hidden\] . His energy and message was a great way to kick off the day. Cons The thing I liked least was some of the sessions I would have liked to attend were offered at the same time. It would be nice to offer multiple times for popular sessions. Review Source DR Diane R. Projet Administrator Real Estate Used the software for: 2+ years ### "Great service and innovative" September 4, 2025 5.0 We have been with since 2009 and it has improved our property management services the many communities we manage. Pros systems are innovative and keeping up with technology. Cinc Systems has great customer service and meets the needs we require for our board members and homeowners. Cons will state programs or functions are still in development. Updates will change other criteria that we are unaware of until we run into the problem. Review Source AG Asilah G. Accounting Supervisor Accounting Used the software for: 1-2 years ### "We love Cinc!!" September 5, 2025 5.0 Overall I have had a great experience with mostly in part to do with the team who is always willing to help. Pros Support team is helpful and considerate. The software is incredibly user friendly and easy to navigate. Cons They are times where the file queue or batch posting takes too long to load or does not load at all. Review Source Response from CINC Systems November 25, 2025 Asilah, thank you so much for taking a few minutes to provide a rating and review. We're happy that you find our software easy to use and that you've had a great experience with our team. We expect that you'll see faster batch posting soon if you have not already. We appreciate your business! LC Lindsey C. Vice Preside t Real Estate Used the software for: 6-12 months ### "Excited for the future!" September 4, 2025 4.0 Great! Still need work out some internal issues, but ready for the new launches! Very excited for the future! Pros User friendly and the mobile app has been great for our homeowners to use. The accounting staff likes how user friendly it is. Cons Struggle doing large batches of violations . Closing out work order has been challenging when smaller vendors don’t submit the invoices with same work order number. Switched from [Caliber](https://www.capterra.com/p/205759/Caliber-Platform/) Cost and features. offered better features for our staff and homeowners, especially with the app Review Source DB Diego B. Owner Real Estate Used the software for: 2+ years ### "The Atlanta Crew Review " September 4, 2025 5.0 Great! There is no one else offering what they do. I appreciate the initiative to drive more AI into our business. Pros The technology is greater than anyone else we have seen in the market. I enjoy working with this team. Cons Sometimes it can be slow in support. Sometimes when you are in the moment, you need immediate support. Otherwise, you lose efficiency. Review Source CH Charis H. Senior Community Manager Real Estate Used the software for: 2+ years ### "CINC IS AWESOME" September 4, 2025 5.0 Pros Ease of using is amazing and Support response time has always been less than 48 hours which makes it so much easier to relay messages to customers. Cons Not compatible with Google which can be tedious when you need to connect management plans and maintenance calendar. Review Source DA Dawn A. Marketing and IT Real Estate Used the software for: 6-12 months ### "CINC for HOAs" September 4, 2025 4.0 Good so far. We have some things we need to create and do. Would love to use more of the AI tools mentioned Pros It makes my clients lives easier and more streamlined. They can use less tools and I don’t need to create work arounds. Cons Lack of easy customization in terms of email templates. The inability to delete images once’s they are uploaded. Switched from [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/) Not supporting what we do anymore. Needed new things Review Source CE Christine E. Director of Community Services and Engagement Consumer Services Used the software for: Less than 6 months ### "CINC Rocks!" September 4, 2025 5.0 So far so good. We are in the implementation stages but the journey has been seamless and we are so exited to roll it out to the community. Pros The ability to offer so many ways to improve the resident experience. In addition, the opportunity for our Association to streamline our processes. Cons We don’t use it yet, just signed on with them but the onboarding process has been great so far. We look forward to the future with . Switched from [Jenz](https://www.capterra.com/p/242302/Jenz/) Streamlining is important. Not having multiple platforms to perform daily HOA functions is key. Having a great platform for residents is also a high priority. Review Source AG Ara G. Director of Administration Non-Profit Organization Management Used the software for: Less than 6 months ### "Just CINCed" September 4, 2025 5.0 Great so far! The team has been wonderful to work with every step of the way. You all definitely know how to curate a wonderful experience. Pros We are currently going through implementation. The team has been great and the process has been efficient. Looking forward to all the new features and how this will improve our operations and the residents’ experience. Cons The set up is overwhelming, as expected of course…….. but least like about ? TBD at this time :) Alternatives considered [FRONTSTEPS](https://www.capterra.com/p/164415/FrontSteps/)[eUnify](https://www.capterra.com/p/137049/eUnify/) Reason for choosing CINC AI strategy, great team, ability to customize the system to our needs and wants. Switched from [Smartwebs](https://www.capterra.com/p/172920/HOA-Compliance-Software/) Also switched from FSR Connect/Jenark. We wanted more control over our data and processes. Also switched to a different financial management company. Review Source JN JORDAN N. Property Manager Accounting Used the software for: 6-12 months ### "CINC NIGHTMARE" March 28, 2025 1.0 Systems is horrible. The reports are terrible for accounting. The automation is challenging to stop. I have accounts that say they are at the attorney's office, and they should not. I can't run a rental report, and I can't select buildings or owners for email blasts. Pros I have nothing good to say about Systems Cons is not user-friendly at all. Basic technology that TOPS used CINC does not even have. Switched from [TOPS](https://www.capterra.com/p/92600/TOPS/) Moved to Management Company they had recently signed a contract with Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.