# Page 2 | CINC Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is CINC the right HOA solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143799/CINC-Systems/reviews

---

CINC

4.3 (70)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 9th, 2026

# Page 2 - Reviews of CINC

## Showing most helpful reviews

Showing 26-50 of 70 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RM

Rebecca M.  
CAM, VP  
Executive Office  
Used the software for: 2+ years

### "Owner/Operator Review"

September 3, 2025

5.0

Overall, the transition was difficult because the amount of options and things to learn was overwhelming however, I have found it to be very useful and better than other management software options because of the many abilities.

Pros

Web based, gives us the ability to create a personalized app experience. I like the Management portfolio and how there are itemsgeared toward mgmt companies, as well as the owners.

Cons

Some of functions are very outdated and not intuitive. For example, when submitting an ACC we should be able to view the attachment instead of having to download everything. There is a large learning curve, jumping into it was much harder than it would be to grow with it or ease in. We had great support and set up for onboarding but loookf back we didn’t even know what questions we should be asking!

Alternatives considered

[TOPS Pro](https://www.capterra.com/p/178165/TOPS-Pro/)[SenEarthCo](https://www.capterra.com/p/128506/SenEarthCo/)[Caliber](https://www.capterra.com/p/205759/Caliber-Platform/)

Reason for choosing CINC

More room for growth and personalization.

Switched from

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

Cost and that it was more set up for property management and rentals vs associations mgmt

Review Source

JH

James H.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Excellent Technology Partner"

September 5, 2025

5.0

The company is innovative, customer centric, and strives for excellence in an industry that is particulary challenging

Pros

Excellent software and leadership. Innovative and customer focused. Collaborative relationshuo with existing customers.

Cons

Product updates and development cycles can be longer than desired at times. Looking forward to customer facing and communication updates from ONR acquisition!

Alternatives considered

[Vantaca](https://www.capterra.com/p/230892/Vantaca/)

Reason for choosing CINC

Selected CINC due to length of time in business and CINC had no reports of accounting or other issues l

Switched from

[Village Management Software](https://www.capterra.com/p/127303/Village-Management-Software/)

VMS's customer facing aspectsa were not updated or acceptable in current market. VMS was outdated, but effective.

Review Source

CS

Christine S.  
Owner  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "go with a smaller more flexible company"

August 21, 2025

1.0

It's been horrible. I've had a different contact ever few months. Cinc is constantly rolling out new items (that don't work). I submit tickets for help and they close them before any resolution. Cinc has not focused on fixing their base system of their product. They've been too focused on partnering with others to provide add-on features that they can charge more for. My Boards HATE the ARC process. Tags don't work when sending autogenerated emails to ARC committees, but Cinc won't fix it. I can't even send broadcast emails with emojis or images in the body of the email. I haven't seen a system this limited since the turn of the century.

Pros

It has the ability to set up unique communities. It collects information. It is cloud based. This system is forcing me to add 100 characters to enter this review.

Cons

Pain to use. Navigation has no logic. So many steps for simple tasks. Components of a task are scattered everywhere, and not logical to find. Please reorganize your navigation and redesign the interface with the end user in mind.

Alternatives considered

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)

Reason for choosing CINC

smaller and I thought more flexible and client focused. Not the case, your sales team was good though.

Switched from

[My Green Condo](https://www.capterra.com/p/123267/My-Green-Condo/)

You promised yours was better. I'm not so sure now.

Review Source

JD

Jennifer D.  
Associate Director of Transitions  
Real Estate  
Used the software for: 2+ years

### "Associate Director of Transitions"

September 4, 2025

4.0

Pros

Payments, the portal in general, the work order module…on a whole the product does a good job and serves its purpose - we’re very excited for the new offerings and enhancements to take everything to the next level.

Cons

The violations module, adding Board members with additional addresses and then adding to the directory, the eblast tool (not being able to have a draft version, a simple preview email, etc). Missing tracking e-consent on the owner portal needed for Civil Code. It would be great to be notified when a manager requests CINC Manager app access - I need to manually check it several times a day. Need more flexibility in the portal templates as well. Getting reporting on the owner portal data would be really helpful as well.

Alternatives considered

[Vantaca](https://www.capterra.com/p/230892/Vantaca/)

Reason for choosing CINC

Ability to track e-consent on the owner portal, and other features.

Review Source

MC

Megan C.  
Vice President  
Real Estate  
Used the software for: 2+ years

### "Easy to Use Software but Needs Improvement"

August 7, 2025

4.0

They are always extremely helpful and throw a great conference. I would still recommend this software to anyone that was considering switching.

Pros

It is very user-friendly to both internal managers and the residents of the community. You can upload documents to the website with ease, and homeowners can access their information 24/7. The customer support is easy to use and is fast.

Cons

The homeowner page needs to be updated to differentiate between the different owners' information, ie, the emails and phone numbers. It would be nice to see this split out. We were told a different platform would be coming last year, and it did not happen because of the integration with RNO (I believe that is the name of it).

Alternatives considered

[Vantaca](https://www.capterra.com/p/230892/Vantaca/)

Reason for choosing CINC

The Accounting and management module was a selling point, and the ease of use.

Review Source

Response from CINC Systems

August 11, 2025

Thank you for taking a few minutes to provide an insightful review! CINC Systems will be announcing and sharing our new homeowner app in a few short weeks at CINC Up, CINC's annual client conference. We're excited for you to see it. It combines ONR's best-in-class homeowner app, now part of CINC, and integrates it with the rest of CINC's platform to form the best integrated AI-powered end-to-end financial, managerial, resident platform in the industry.

VR

Verified Reviewer  
Director of Training  
Management Consulting  
Used the software for: 2+ years

### "CINC Experience "

September 3, 2025

5.0

CINC has been a good platform to use, support is always willing and able to help. Our CSM is delightful.

Pros

CINC user interface is easily learned and teachable. Support is available for any questions. And I find it a good value for the money.

Cons

I am still learning CINC systems integrations and customization. It’s a little clunky- but like everything once I know the processes it will get easier.

Review Source

VR

Verified Reviewer  
CAM  
Real Estate  
Used the software for: 1-2 years

### "Great system, can't wait for more to come. "

August 14, 2025

5.0

For a management perspective it's wonderful. It could use some more features for Board Members such as the ability to view past invoices without having an invoice uploaded.

Pros

Document uploads and ease of use. The project managers and onboarding team are exceptional and very responsive.

Cons

Board Members not able to view their past invoices on their portal. This is a common request we have received from several of our associations.

Switched from

[PROMAS](https://www.capterra.com/p/2728/PROMAS/)

Wanted a more modern portal for our clients to use.

Review Source

CS

Camryn S.  
Community Assistant Manager  
Real Estate  
Used the software for: 6-12 months

### "Helpful and User-Friendly, but Needs Performance Improvements"

September 3, 2025

4.0

Overall, my experience with CINC has been positive. It’s a reliable tool that helps keep everything organized and accessible, and I enjoy using it in my daily work. At the same time, I believe there’s still room for improvement—particularly in terms of speed and performance. I also think the web version could benefit from additional updates and development to make the platform even more efficient and user-friendly.

Pros

I really appreciate that CINC is very user-friendly and intuitive. The platform makes it simple to store all important information in one centralized place, which saves time and reduces confusion. I also like how easy it is to quickly find the information I need for myself and for owners, which makes communication and workflow much smoother.

Cons

The biggest drawback I’ve noticed is that CINC can be slow at times, occasionally taking several minutes to load. This slowdown can disrupt my workflow, cause delays in handling tasks, and sometimes make phone conversations with owners less efficient. A faster, more responsive system would make a big difference in daily productivity.

Review Source

TS

Terry S.  
LCAM  
Real Estate  
Used the software for: 2+ years

### "Been a user since 2011"

September 3, 2025

5.0

Overall very positive. Been using the software since 2011 and can't imagine the amount of work that the software streamlined.

Pros

It reduced the length of time for inspection and streamlined work orders. I really have enjoyed watching CINC grow

Cons

Needs more manager functionality. Ease of connecting attachments for email correspondence to vendors and attorneys. Needs better functionality and options for the manager on-site app.

Switched from

[TOPS Pro](https://www.capterra.com/p/178165/TOPS-Pro/)

Owner said so. Can't argue with that as I don't make those decisions

Review Source

EM

Erica M.  
VP of Client Services  
Management Consulting  
Used the software for: 2+ years

### "We love our partnership "

September 4, 2025

5.0

I give CINC at 8 out of 10 we love our accounting staff through Cinc (\[sensitive content hidden\]). They are amazing. I don’t know what we would do without them. And I also enjoy all the new features Cinc is coming out with.

Pros

I love how easy it is to use. All of my VA’s and Client Sevices staff have the ability to search quickly.

Cons

Response time to cases/tickets. Also, the release of items that’s aren’t fully ready or there are limitations that we are not aware of.

Review Source

MM

Michaela M.  
Owner  
Management Consulting  
Used the software for: 2+ years

### "Good product; would depend on the size of your business if this is the BEST technology"

March 10, 2025

4.0

It is a good product. As a user, I don't have many issues, but as an admin, I could see there being some hoops to jump through to get easier access to information for Associations.

Pros

It serves it's purpose for all-in-one HOA integration technology. It provides easy access to homeowner information and other reports that may need to be generated.

Cons

It is not quite as user friendly as other options on the market. There can be difficulty in the fields used for generating reports and bank account information/reports are a little finnicky.

Review Source

JG

Joshua G.  
VP of Resident Services  
Management Consulting  
Used the software for: 2+ years

### "Finding Success with Cinc"

September 4, 2025

5.0

Once the system is learned, it’s a great platform. The support and increasing functionality and user experience has been a positive one.

Pros

Being able to have all of the information needed to manage well in one platform. Being able to submit support tickets and feedback and know we’re being heard is great!

Cons

Some of the formatting and website functionality has been less user friendly, but I am encouraged by the updates.

Switched from

[SenEarthCo](https://www.capterra.com/p/128506/SenEarthCo/)

Features and scalability were not sufficient.

Review Source

SN

Stefanie N.  
CGO  
Management Consulting  
Used the software for: 2+ years

### "The current state of CINC"

September 4, 2025

3.0

I believe this software is the best in the industry, but the applications do not connect. I’m excited to see how AI will be implemented to address this

Pros

AI implementation: love the portal implementation. Would love to see this feature available to managers. Would like all applications to be linked through AI so they become useful

Cons

Customer support: team is quick to give basic responses. We have used CINC enough to have already tried these solutions on our own. They are quick to close cases. Managers are not at their computer all the time.

Review Source

ALH

Audrey Lee H.  
Director of Admin  
Management Consulting  
Used the software for: 2+ years

### "Cinc Circle review "

September 4, 2025

4.0

That you for having different session options, would maybe consider having some substance in Wednesday evening for a time slot to meet with our specific Cinc rep. So far they did not reach out to us and we literally have not seen them

Pros

Wide array of class options to be able to choose from, also enjoyed having many different speakers so could hear different perspectives

Cons

It felt like everything had the caveat of saying this is coming soon with possible dates, I would rather hear more about what is here then lots of ambiguity of future rollouts

Review Source

ML

Michele L.  
Chief Management Officer  
Management Consulting  
Used the software for: 1-2 years

### "Cinc up 2025"

September 5, 2025

5.0

Pros

The software is web based, with so many reports available. Everything links together with different aspects to the platform.

Cons

There's so much we aren't doing that we could be. Sometimes knowing where to click can be difficult for my users. Like downloading budgets to the queue instead of the normal download area on the left.

Switched from

[Enumerate](https://www.capterra.com/p/38478/Enumerate/)

Cost and efficiency. Cinc was better use of our time and funds.

Review Source

DR

Diane R.  
Projet Administrator  
Real Estate  
Used the software for: 2+ years

### "Great service and innovative"

September 4, 2025

5.0

We have been with cinc since 2009 and it has improved our property management services the many communities we manage.

Pros

Cinc systems are innovative and keeping up with technology. Cinc Systems has great customer service and meets the needs we require for our board members and homeowners.

Cons

Cinc will state programs or functions are still in development. Updates will change other criteria that we are unaware of until we run into the problem.

Review Source

AM

Ali M.  
Executive Admin  
Real Estate  
Used the software for: 6-12 months

### "Ali’s review "

September 4, 2025

3.0

It’s been a struggle getting up and running. We needed to start way earlier on training before going live.

Pros

Learning about the new stuff that is being launched. Learning more about the system I was unaware of.

Cons

There are multiple steps you have to take to get one thing done. Not everything corresponds with the homeowner.

Switched from

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

We wanted more features and more transparency for the boards and homeowner

Review Source

AG

Asilah G.  
Accounting Supervisor  
Accounting  
Used the software for: 1-2 years

### "We love Cinc!!"

September 5, 2025

5.0

Overall I have had a great experience with cinc mostly in part to do with the team who is always willing to help.

Pros

Support team is helpful and considerate. The software is incredibly user friendly and easy to navigate.

Cons

They are times where the file queue or batch posting takes too long to load or does not load at all.

Review Source

Response from CINC Systems

November 25, 2025

Asilah, thank you so much for taking a few minutes to provide a rating and review. We're happy that you find our software easy to use and that you've had a great experience with our team. We expect that you'll see faster batch posting soon if you have not already. We appreciate your business!

LC

Lindsey C.  
Vice Preside t  
Real Estate  
Used the software for: 6-12 months

### "Excited for the future!"

September 4, 2025

4.0

Great! Still need work out some internal issues, but ready for the new launches! Very excited for the future!

Pros

User friendly and the mobile app has been great for our homeowners to use. The accounting staff likes how user friendly it is.

Cons

Struggle doing large batches of violations . Closing out work order has been challenging when smaller vendors don’t submit the invoices with same work order number.

Switched from

[Caliber](https://www.capterra.com/p/205759/Caliber-Platform/)

Cost and features. CINC offered better features for our staff and homeowners, especially with the app

Review Source

SM

Stuart M.  
Senior Community Association Manager  
Real Estate  
Used the software for: 1-2 years

### "Smashing it!"

September 4, 2025

5.0

Very positive and a breath of fresh air to use and work with on a day to day basis! It saves us time that we can utilize on other important tasks, servicing our clients.

Pros

Engagement, constructive information and conversation has always been a regular experience of using CINC

Cons

Nothing. It is awesome and I have nothing bad to say about our experience of using CINC. Again, it is great to use.

Review Source

MC

Michael C.  
CEO  
Real Estate  
Used the software for: 2+ years

### "CINC is very good."

September 4, 2025

5.0

Effective cost saving software. Labor savings have been significant. SAS model has served WFH environment well.

Pros

Reliability - the software is reliable and responds quickly. There aee hundred of reporting options.

Cons

Customer communication could be better. Use training is online through video and whitepapers. Not best options for some employees.

Review Source

DA

Dawn A.  
Marketing and IT  
Real Estate  
Used the software for: 6-12 months

### "CINC for HOAs"

September 4, 2025

4.0

Good so far. We have some things we need to create and do. Would love to use more of the AI tools mentioned

Pros

It makes my clients lives easier and more streamlined. They can use less tools and I don’t need to create work arounds.

Cons

Lack of easy customization in terms of email templates. The inability to delete images once’s they are uploaded.

Switched from

[AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)

Not supporting what we do anymore. Needed new things

Review Source

CE

Christine E.  
Director of Community Services and Engagement  
Consumer Services  
Used the software for: Less than 6 months

### "CINC Rocks!"

September 4, 2025

5.0

So far so good. We are in the implementation stages but the journey has been seamless and we are so exited to roll it out to the community.

Pros

The ability to offer so many ways to improve the resident experience. In addition, the opportunity for our Association to streamline our processes.

Cons

We don’t use it yet, just signed on with them but the onboarding process has been great so far. We look forward to the future with CINC.

Switched from

[Jenz](https://www.capterra.com/p/242302/Jenz/)

Streamlining is important. Not having multiple platforms to perform daily HOA functions is key. Having a great platform for residents is also a high priority.

Review Source

AG

Ara G.  
Director of Administration  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Just CINCed"

September 4, 2025

5.0

Great so far! The CINC team has been wonderful to work with every step of the way. You all definitely know how to curate a wonderful experience.

Pros

We are currently going through implementation. The team has been great and the process has been efficient. Looking forward to all the new features and how this will improve our operations and the residents’ experience.

Cons

The set up is overwhelming, as expected of course…….. but least like about CINC? TBD at this time :)

Alternatives considered

[FRONTSTEPS](https://www.capterra.com/p/164415/FrontSteps/)[eUnify](https://www.capterra.com/p/137049/eUnify/)

Reason for choosing CINC

AI strategy, great team, ability to customize the system to our needs and wants.

Switched from

[Smartwebs](https://www.capterra.com/p/172920/HOA-Compliance-Software/)

Also switched from FSR Connect/Jenark. We wanted more control over our data and processes. Also switched to a different financial management company.

Review Source

CR

CARMEN R.  
Admin manager  
Management Consulting  
Used the software for: 1-2 years

### "Great Homeowers software"

September 4, 2025

5.0

Overall experience is more than great. The support team is great when you have questions.

Pros

How easy is to navigate and the Support team when you have a question.

Cons

Two many clicks to finish one thing.

Review Source

Talk to a Capterra advisor for free and get results within 15 minutes.