Who Uses This Software?

Bindo is a fully scalable and mobile POS designed for retailers of all sizes. We focus on delivering world class tools to retailers so they can focus on growing their business.


Average Ratings

143 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Bindo Labs
  • bindopos.com
  • Founded 2013
  • United States

About Bindo POS

Bindo is a fully mobile cloud-based iPad point-of-sale system that instantly gives your brick and mortar store an e-commerce online storefront. We do all the heavy lifting for you. You scan a barcode, we will tell you what the product it is. You add your customer, we track their loyalty. You run low on a product, we'll create your purchase order. Bindo is more than a POS, it is a 360 degree retail solution, that organizes your store and drives your bottom line.


Bindo POS Features

  • Alerts/Notifications
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Product Identification
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Management
  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce Integration
  • Electronic Signature
  • Gift Card Management
  • Loyalty Program
  • Multi-Location
  • Restaurant POS
  • Retail POS
  • Returns Management
  • Commission Management
  • CRM
  • eCommerce
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management

Vendor has not completed this information.


Bindo POS Reviews Recently Reviewed!


Great System with some Bad Updates with No Time Frame to be Resolved

May 03, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The layout for processing sales and invoices is great and easy. We do not have a very tech-savvy staff and they were able to quickly learn the software, even with its various updates and changes. The receipt layout is great with the barcode at the top, it makes it easy to pull up sales quickly. The software has really helped to better manage our inventory. I love the ability to affiliate specific customers to inventory items so we can track trends. The integration with Mail chimp is awesome as we are able to send mass emails to our customers to let them know about various events in the store. The matrix feature for the inventory is great as well. I love the all of the reports and the inventory management. The customer service team is very efficient if there is an issue and are always friendly and readily available.

Cons: I researched several POS systems before we chose Bindo, I thought Bindo had all of the features we needed for our small business and more. After several years of using Bindo a couple of updates were launched some were great and others were not beneficial to us. The updates often times took away features that we had liked. When I had called to investigate if this was something that was going to be corrected, there was never a time frame for when it was going to get resolved. The customer service team is always very helpful, nice and assured me that the developers were working on it. I know that no system will be perfect for everyone and with technology there are always issues but certain features just got worse and the software has gotten harder for my sales staff to use. My sales staff are not the most tech-savvy and prior to the updates they were excited and embraced the software and after a couple of bad updates they are not eager to use it. I am getting a lot of complaints by them about certain issues that I have to keep assuring them that the developers are working on. Simple features like the ability to print a quote on the receipt printer or changing the associate on a sale after it is paid or showing the balance owed by the customer on a partially paid invoice are not possible. Our lease is ending in November and I am sad to say that we will probably be leaving the Bindo Family. I still love Bindo and hope that some things change before we need to make a decision.

Pretty good but still a work in process with both good and bad points.

Apr 26, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use for most sales transactions. Can do many other things that are important to us - gift cards, customer accounts, suspended sales, quotes. Most of the reports that we use can be imported into an Excel spreadsheet where we can do most of the analysis that we need to assess our sales transactions.

Cons: Several primary generated reports treat sales on discounted merchandise as if there were no discount applied. Discounts are listed separately and have to be manually calculated or estimated - totally at odds with accepted accounting principles as well as Federal, state, county, and city tax rules. We have to rely on receiving a monthly generated report specially delivered to us at the end of each month. Additionally, the numbers do not always agree from one report to another and we often cannot figure out where the discrepancy comes from. In the 27 months we have been using it, our monthly bookkeeping reports has only balanced twice. With our old system, being out of balance twice in two+ years would have been remarkable. Also, we have continually struggled with label printing issues regularly (though this may be more a hardware than software issue with the Bindo supplied machines.)

Overall: Ability to track inventory while using the POS system. Relatively easy to use POS system. Didn't require a full computer system purchase to run in our two stores.

Capterra loader

It's a love hate relationship, but for the most it's a good POS

May 03, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Our inventory management, product creation, category, allowing to input specifics. I love the loyalty reward program available. Helps us build a better connection with the customer as to what they like, prefer, may want.

Cons: Okay, I'll try not to be too harsh but I want to be specific. The glitching, software update or any updates not to be reserved for Friday's and Saturday when it's busy. Customer want to view the items they purchased, but not with the cost price... would really appreciate is we can select by dates see the items and have no other specific information, many times customer feel the need to see all the items but this way it will show cost price the only way is selecting transaction per transaction which you may understand becames tedious. Transaction with Swipping EMV and manual imput, can really pinpoint what's the incongruency but each of our iPads 3 run differently some don't swipe other just EMV so far we just deal with it but it's annoying, last mindful thing... the printer for over a year we were promised all iPads can print receipts after installing a new 300 printer and new modem,,. Yet still only one iPad has the availability to print... anyway overall we appreciate Bindo and thank you for taking the time to ask us our opinion.

Mostly positive but have had a few issues.

Apr 30, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: When we need help the people are friendly and try to help us with our issues. It has been more stable lately.

Cons: It does not have a few features that we need ie we sell lottery tickets and need to be able to do payouts that show up as a negative in the daily sales summary report. Also they have been promising us a new emv card reader that complies with the chip cards for 3 years and we still do not have one. Also when they have internal errors we can't process credit and debit cards. When they update they do no inform us before or explain the updates very well when we notice them. Sometimes it is hard to get help when we have an issue. We are at the end of our contract and now we are having some hardware issues. The handheld scanners will not hold a charge and have to be hooked up to the cable at all times. We cannot charge with the scanners in the cradles anymore. One of the cables had to be replaced. Bindo seems to cater restaurants more than retail stores. I do not like the new menu set up. It was much easier to add pictures of products and update the product on each page when we could just hold our finger on the product and change or delete it. For us it is not very user friendly anymore.

Very Good Low Cost Option

Mar 26, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was mostly impressed with their customer service. Being a smaller operation, I was always able to hear from a couple of the individuals working there. If I have a question, I always hear back from them quickly.

Running the POS is very easy after it is set up. Took it to a few shows that we did and had no problems at all!

Cons: I think the biggest issues relate to syncing with WooCommerce. Sometimes it wouldn't import the item correctly or if there were variations on an item it wouldn't handle it correctly. You could just call the support and they'd fix most things. I would also have some random products multiply themselves in the inventory if one of them sold. I would just delete those and verify the inventory quantity.

Overall: For what we were doing, yes there were some limitations, but it enables us to run our store. Once you figure out what it can and can't do, you can run your store without any problems. We had a store front already set up on WooCommerce and Bindo enabled us to open our physical store front. If you were doing this backward thank how we did it, Bindo has even more integrations to help you run that. I am very pleased with the way it works. I do wish that you would be able to do everything from the PC or the app side for everything, but again once you figure that out you are great to go!

in general, it is easy to use and works for the most part.

Apr 30, 2018
3/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money

Pros: Inventory management and being able to access information. We can store our clients information in the system, put credit cards on file for ease of shopping. Being able to look up products and have all the information needed at a glance is helpful.

Cons: Multiple payment situations are a nightmare. You often have to figure Utility what payment type to put in first (order of operations situation) for the split tender to work. It's extrmemly time consuming and the customers feel like it's their fault when we can't proccess their preferred payment. We don't want our customers thinking their card is being declined when it's not or feel like they are unable to use, sometimes multiple, gift cards, store credits, etc.

there are also glitches that don't get resolved in a timely fashion. I can not use the trigger point feature to generate reorders. Instead of adding only the items set with a trigger point, the system puts EVERYTHING from the company into a purchase order. This has been reported and unresolved.

Exceptional customer service.

Sep 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would recommend been due to any business owner who is looking for a point-of-sale system. It is easy enough to use that any of your employees can learn it quickly.

Pros: The thing I like most about Bindu is the customer service. They are very quick to get back to you, and resolve any issue promptly and accurately. The software contains all of the aspects of running a business, including a time clock, and most importantly very good inventory control program.

Cons: When I first started up with Bindo, they had not experienced working with a drugstore, healthcare company before. Therefore I had to load much of the inventory myself in the beginning. They did however ramp up very quickly and were able to help me in this aspect of the business rapidly.

The WORST POS system ever existed

Apr 24, 2019
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: This app has made my life miserable. I do not get a break because my employees are constantly calling me about issue with bindo.

Pros: the look - modern look, first look you will think it's easy to use and is user friendly

Cons: This software will be your worst nightmare for any restaurant. It continues to freeze, unaccruate data, tickets will not print to the kitchen or print MULTIPLE times which results in wasted food. When you are slightly busy, the application freezes. My team constantly would have to go back to customers to ask what they ordered. There is no real support. This application is complete garbage and anyone who rate it hire than a ONE star is a scammer just like this app. I have been using this app for 2 years only because I signed a contract and is bind. Being a small business owner it isn't always necessarily easy to pay for two applications. When I first opened they guarantee a bunch of items that they would send me because there were no support and as soon as I open my restaurant there were tickets flowing into the kitchen wasting our products. We lost so many sales because of upset customer because they are unable to pay their bill. I would either have to comp their meal or they would just leave because of Bindo's application. When I email BIndo regarding my problems, there is no real resolution. They'll ask to update their app, once we do so, we run into 10 other problems. I feel really bad for my employees. One server who's been serving for 10 years said she has never been so stressed working as a server until she arrived at my restaurant using Bindo. PLEASE BE AWARE - DO NOT SIGN UP FOR BINDO!

Too many glitches

Jan 18, 2019
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money

Pros: Bindo integrates payments through the Pos in house. So there is no need to have a separate processor except american express. The software itself is not difficult to learn.

Cons: The following apply to decimal quantity inventory.

-Email receipts do not show the correct quantities on pos sales or invoices. They are rounded up or down sporadically. Sometimes its correct sometimes it's not.

-Orders held for longer than 2 hours may be deleted in the system.

-The Pos receipt screen sometimes shows a wrong payment amount that was paid. Not great when a customer sees an amount double what they had expected. Then I have to pull the order back up to show the customer the actual amount that was charged to a credit card.

-Embedded barcodes can only be scanned from menu screen. They will not work with the library, item code or invoice screens

-Invoices with decimal quantities can only be completely fullfilled in the iOS app. But the payment can

only be fully processed in the web browser back office. If not done this way both will only be partially completed

-Changing invoice prices will show the invoice to be a total of Zero in the invoice list.

-If a purchase order payment status is left as N/A when it is saved, all of the items will be deleted

Overall: The overall experience with this software is very disappointing. On paper it looks to have everything we needed in a Pos system. The problem was that most of the functionality that the software claims to have does not function reliably. I have seen the reviews from years ago where customers felt like beta testers and our experience with the program is the same. When a Pos can't consistently show the correct quantities of a sale on a receipt or invoice, then we have a problem. I documented a half of a page worth of problems before I finally gave up. There are just to many to keep track of and I've got a business to run, not troubleshoot our PoS.

I will say that the companies support group is usually very timely in their responses. However the vast majority of the issues with this software is not something they can fix. It is up to the development team.

To be sure, my company deals with decimal quantities. All of our products are priced per pound. I do not know if it would work any better if the inventory was whole numbers only. But still, I was told the system could handle what we wanted and in the end, it could not.

Our company has been using Bindo for a few years now and it has been a great tool.

Apr 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to place images to the register hot keys, flexible system to make price adjustments on the fly, great connectivity to other hardware elements (print tags, CC reader, scanner), matrix creation ui/ux, reporting tools are also helpful.

Cons: Initially, split payment was tricky, but once a work flow for that is created it's not bad at all. When creating a matrix of colors/size sometimes the images need individual reassignments or uploading for proper display to specific child products.

Overall: Easy to build/set up store, ui/ux is great, easy to pick up and cross train, system is well organized, fantastic customer support.

Choose Any POS but Bindo

May 08, 2015
1/5
Overall

1.5 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: There is nothing to recommend about this product or this vendor.

Cons: We used bindo POS for about 10 months. Initially, the program was stable and seemed to offer quite a lot of back-end features (the reports seemed relatively robust). As time went on, we began to experience more and more instability. The entire system would stop working for hours at a time, which meant that we could not process any transactions whatsoever. Our cash counts in bindo would be completely erratic and would often start us over at $0 a few times throughout the course of a business day. Often times, transactions would simply stall and would never be completed so we would have to cancel the transaction and begin again as customers waited. Bindo also incorrectly set-up our accounts so for months at a time, we were not receiving any deposits from AmEx transactions (this happened twice). Bindo's customer service and tech support was awful in dealing with these issues. At one point, they asked if the cash count was actually necessary to us. There were so many other issues. Perhaps the worst aspect to them is the duplicitous way in which they set-up accounts. I was told repeatedly by the salesman what the system would cost for 2 registers. I purchased equipment and signed an agreement. When bindo's extensive problems really began to adversely affect my business, I discovered that I was actually in a lease agreement with a company for the equipment that I had already purchased and that I was being held to it for the remainder of the contract term. So, I've switched to another company that is actually reliable and I will have to potentially continue to pay for equipment that I've already purchased and for software from bindo that I know longer use.

Recommendations to other buyers: I would strongly advise you to choose another company.

Vendor Response

by Bindo Labs on June 02, 2015

A number of the problems you experienced were related to network issues in your store. We wish that we had been more proactive to address those issues, and we apologize for failing to do so. We have since revised our merchant onboarding process to ensure that our merchants have a stable internet connection before getting started with Bindo. Since putting the new process in place, no merchants have experienced the issues described in your review. If you would like to give us another try, we would love to have you back as a customer at any time.

Bindo Retail POS

Jan 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: I like Bindo and most of its features. I do however have some issues with Bindo. One of our biggest issues is printer connectivity, especially the blue tooth printer. I believe the blue tooth version has been discontinued. Another issue that I've noticed is that it takes a long time for software updates. The current problem that is taking a long time to update is the iPhone app. It doesn't work properly and hasn't been fixed for about a year. You cannot pull a report on the phone app or anything accept view current gross sales. I have called in with issues that need to be resolved on the retail POS and some most of our concerns have never been resolved. It appears that the DEV team doesn't consider individual case by case problems serious. They only make changes they see fit for the masses and they don't fix issues for each store.

Pros: Ease of use.

Cons: DEV team/company does not seem to have any sense of urgency to make software logic changes to meet the needs of its customers. They need to add some serious retail experience to their DEV team that really understands how retail works so that their logic is written more flexible. Especially on the permissions side of the software.

Recommendations to other buyers: I would recommend Bindo but test it out completely to ensure it will meet all your needs. If you find that you need to make changes to Bindo it may take years for any request to be granted and implemented. Bindo needs much improvement in this area and I believe this is the major drawback to an overall good system.

Seemingly easy to use but has a lot of problems

Feb 14, 2017
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: The system looks good and is intuitive to use... unfortunately thats about it for positive feedback... this system might be good for a restaurant. I cannot speak for that, but for retail, there is a lot to be desired. Its kind of a lot to get into... beyond that, the system crashes a lot. A LOT. I have had the entire system crash while I was in the middle of a sale 3 times over the course of a month that we have been using it. Luckily we purchased 2 registers because I have had to switch out my entire register to the backup just to complete a sale with my customer standing there waiting. If I did not have a back up register, I would be losing so many sales. On Saturday, my register crashed and I could not get it to work again for 6 hours... which brings me to customer service. The customer service agents are nice. They are able to help fix issues... sometimes. They will not answer the phone on weekends but there is a in app messaging system that they will answer. Often times they do not seem to have answers to our questions and will claim that "no one has ever had this problem before" or "our internet is too slow" This has been the answer to questions we have asked countless times. Other times, we ask questions and just don't ever get an answer. They will just stop responding... its frustrating and unprofessional.

Pros: looks good

Cons: crashes all the time, customer service does not know what they are doing

Recommendations to other buyers: This system has potential if they would fix the glitches or even acknowledge that they exist, but until then I would not recommend this system.

Software excellent for business easy to train employees and great functionality.

Apr 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: Compatibility with iOS and how easy it is to use for new employees. Our job has employees that are not that tech savvy and this software helps them and eliminate mistakes that were used on our previous software. It's easy to make changes on the fly like adding and removing buttons for events.

Cons: Rarely needed assistance on the weekend and it was hard to contact customer service. Issue was that on some occasions we would ring up a customer and the cash register would not open don't know if it was a software issue or cash register problem.

Bindo is the winner for us!

Dec 11, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use, it looks great, and it works. Bindo does everything we need it to do, simply and efficiently. It looks great, and makes sales super fast and easy, as well as having all the reporting info we need.

Cons: Well, I'd like Apple to hurry up and approve the new Bindo update for iOS8 so that a couple of the glitches in the system can be corrected, but these are so minor. I really don't have anything to complain about.

Recommendations to other buyers: Prior to choosing Bindo I spent 6 months using Shopkeep, and then tried Lightspeed. Shopkeep has a great cash register interface, but can't handle more than one sales tax percentage (we have two in our store as clothing is taxed differently in NY than everything else), and has terrible reports that proved useless to me. So, to make a change I tried to make the jump to Lightspeed. That proved to be an awful experience. Lightspeed has amazing reporting capability (much more than I needed), but their cash register interface is truly terrible. It is slow, overly complicated (taking triple the amount of time to ring up a sale), and then when you finally get the cash drawer to open so you can make change, the screen automatically jumps to a new sale and no longer tells you the change you need to make. My staff absolutely hated it, and demanded we go back to Shopkeep or switch to something better. Software Advice suggested Bindo and we've been thrilled. I suggest to everyone interested in finding a system to take advantage of any kind of free trial offer and make sure it really works for you. Lightspeed signed me up for two years and when I hated it and told them I would not be using them, they refused to refund me anything. I was out two years worth of monthly payments. Buyer beware.

Decent return on investment

Sep 10, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has more customization that other products I looked at, and I anticipate they will continue to develop the product. They do have the ability to manage 90% of the features from a remote location through their web interface which I liked. It does sync with QBO which is huge. Down to the invoice level I am told. Still have not completed that integration just yet. Able to use it in offline mode. Universal on hardware for the most part. They have a live demo.!!!

Cons: The payment integration is not as integrated as you would like to see. They can pass over totals to a third party card reader, but it is not fully integrated. Not a big deal and it works fine. But just something to note. I do think that there support is lacking in staff. They are still a growing company from my perspective and hopefully that will change in the future. I can say items are resolved. I like things to be done quicker but I have higher expectations. I am also not as satisfied with the reports. There are several out there but there should be a Z Report at minimal.

Overall: I am satisfied. Good value for the cost and features. They do a good job with request and features. If your a smaller location or quick serve you will be fine.

One of the best wireless POS systems offered

Jan 24, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Bindo has been my retail clothing shop's POS program for two years now. It's very easy to learn and to use (I've checked other mobiles out and had used hard-drive systems for 15 years prior. Does it have its glitches? Sure, what wireless program doesn't. Nonetheless, I've never lost data, it's mobile and full info can be accessed from various devices; customers are impressed with the technology (ha, which makes me look really with it); and Bindo support is quick to answer questions.

Pros: Easy access to inventory and sales data, off-site mobility, report and functionality updates, matrix ability inventory, easy interface with printers, scanners, credit card processors, etc. Free hardware offered with a 3-year contract, and flexible financing available.

Cons: There's a limited number of printers (both receipt and labels) that that can interface, and updates can cause some hardware issues. Nothing that's a deal-breaker, though. Many many reports are available but could use more that are specifically toward a clothing retailer, such as matrix bundling in sales reports. Hopefully, that's one of the constant updates.

Recommendations to other buyers: Know that you're getting a mobile POS system that will meet your needs, and know that there will probably be some glitches along the way, but they can be ironed out.

Bindo POS

Aug 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Really user friendly system simple to use for all users from front of house to accounts.

Pros: This Ipad POS is very good at handling the following aspect of our business. Single point of sale real time inventory Graet CRM system supports all our thrid party apps quick customer support and traning

Cons: We have been using the system for 10 months and so far no issues. Only concern is the iPad ware and tear of the screen when we keep touching the same part of the screen all day.

The idea of Bindo is good, but the support isn't there for when things go wrong.

Apr 26, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Modern software and user interface. The ability to create loyalty programs is great. The ability to track users and integrate with other software.

Cons: Development changes a lot of features without really listening to customer feedback. They should improve functionality based on customer reviews. The software doesn't really support over a certain number of products, yet the contract was signed, anyway, without a warning from the Bindo team.

Bindo - Looks great but lacks in back-end necessities.

Feb 03, 2017
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: The Bindo POS, like many other cloud-based POS systems, is equipped with the basics. Inventory management, time-clock, multiple store capabilities, and inventory transfers. To add to that list, they also have an incorporated CRM. Unfortunately, our experience with Bindo POS was not the best. If you're in any way serious about running a business, Bindo POS does not supply the data necessary to make informed decisions on reordering and managing inventory. Their interface is beautiful and very easy to use, however you're limited once you hit the desktop. Bindo POS is optimized for tablet use. Simple functions like exporting reports and managing inventory are not easily done on a desktop. We also encountered many errors in inventory tracking, which is a NIGHTMARE. Transfers, Purchase Orders, and Sales sometimes did not log or disappeared. We purchased an iPad just to use in the office. Bindo POS has the framework and design to be one of the best retail POS software programs around.

Pros: - UX - Ease of Use (Tablet Only)

Cons: - Not Desktop Friendly - Support (Seems like they're contracted and don't actually work for Bindo POS) - Inadequate Reporting - Bare-Essentials CRM - Iffy Inventory Management (Buggy and not always reliable)

Recommendations to other buyers: We wouldn't recommend Bindo until it is fully optimized for desktop and their inventory issues have been resolved.

Every pos has it's own pros and cons but bindo seems to be pretty good for a retail liquor store.

May 03, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Has most of the alcohol-related stuff already saved and the majority of the sku's You type in will have a picture and description and size of the product. Saves a lot of time when setting up a new liquor store.

Cons: Sometimes if a person previously saved a item sku then you have to ask to overwrite their description or name but lately they have upgraded so we can overwrite the name.

Overall it's pretty good...a little cumbersome but maybe that's user error

Apr 26, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It's a good system for everything in a retail business. I like the reports it keeps, inventory, and sales all together

Cons: It seems to go down during our busiest times. It also gives us no specific rejects(our system or the card) on credit cards. Also we've had strange glitches where it either doubles the sale on a customer or we're not sure it the transaction went through

We started using it for work as oppose to QuickBooks

Apr 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It tracks inventory, register is easy to use, you can load it on any ipad and use it, which is nice for emergency situations. Product ordering and stuff is easy and you can set minimums on items to know what to order without looking.

Cons: doesn't track sales efficiently for sales staff to track, constant printer errors, difficult to look up old customers, can't adjust price in both directions, only discount, which can throw off margins.

Overall: Its easy to use and navigate and makes tracking and ordering much easier.

We use Bindo for our furniture store. When it is running it works great.

May 03, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Customer service. They regularly reply quickly and help fix our problem. It holds inventory and we are able to run reports that are needed. Well organized. customer service customer service.

Cons: Crashes at least once a day. The program regularly locks up causing us to have to shut it down in the middle of a transaction. Crashes

Bindo has made our food and drink services so much easier and more convenient.

Apr 26, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like most about Bindo the ability to update my products easily and to be able to use Bindo on many different devices at once.

Cons: What I like least about Bindo is the connection between the Master Terminal and the other terminals. Sometimes the other terminals get disconnected from the Master and it takes a little while to connect back.

Overall: The benefits I get from this software is the ability to use it on many different devices as well as having the ease of updating my products and prices whenever I want.

Ever have a problem, customer service is amazing on getting back at a timely manner.

May 02, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: That I can get almost immediate help from customer support. I am able to use different forms of payment and ease of adding new items to system.

Cons: Some updates make it harder to use with no Bindo training. When adding new items to system, sometimes the pictures don't correspond with our actual item.

Lots of great features but customer service is lacking.

May 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Pros: Inventory tracking is fantastic. You simply scan an item and if it's in the cloud, the information pulls automatically

Cons: Constant issues with cards, not processing. Even though I did be connected and my iPad would be online, it would not connect and run cards multiple times throughout the day.

Bindo POS review

Sep 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and train other employees. Makes it easy for us to use with our online store.

Cons: It has alot of hick ups. Between printers not connecting even though they say connected to the system crashing

Overall: Bindo is very easy to use and talks between our in store and online network.

Enjoy using Bindo

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's reliable and easy to use. The reports provide a lot of good information for us. It's definitely helped us to stay on top of our inventory.

Cons: Some processes are more manual than I'd like for them to be, it would be nice if some functions were streamlined more

Bindo Review

Feb 16, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Mostly a good fit for our business. although it could use some enhancements to its user interface and reporting.

Pros: data collection and retrieval, gift cards, credits...

Cons: Slow at times and poor user interface, cannot run yearly vendor sales reports...

Recommendations to other buyers: Get the whole story regarding hardware and internet speed before you buy.

Customer service are wonderful and always solve our issues.

Apr 26, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Decently easy to use, customer service is excellent, two of the representatives always call us back right away! Very easy to learn

Cons: Several glitches happen quite often. We had 3 months where invoices and quotes disappeared. It made our job difficult

im fine using the system. but i see my older coworkers struggling with it.

Apr 26, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: able to save customers and their information. new and improved register screen - now able to have more items and categories on the screen.

Cons: features are constantly changing. most of the time they are not better. making it more difficult to use.

Great system but there's always a problem created when a problem is fixed with an update

Apr 26, 2018
5/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It's iPad compatible and Bluetooth scanner which makes it easy to take around the store especially when busy.

Cons: There's ALWAYS a problem and after learning the new things you have to figure out the new procedures shortly after cause of an update. Very inconsistent. And when pos system has an issue, which is often,you have to use offline version which isn't the same.

For the great price you get what you get.

Apr 26, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The use of the tablet makes for an easy POS setup. Its a nice small setup. The reporting I have found to be easy to use.

Cons: I have found a few issues with the integration into WooCommerce. It duplicates items if I make a change which messes up our website and anything we have developed for the items. Menu Setup is not the easiest to use.

Overall: POS system at a great price

Great quality, too many bugs

Jul 20, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Easy functionality and navigation is nice especially dealing with customers. At first I had to figure out the keys but charting information which was all self explanatory; very impressive.

Cons: I constantly run into freezing and have to restart the app. Or if trying to sign in it would force log me out after putting long password it. Very fusterating

Bindo - Beautiful UX but lacks in execution.

Jun 21, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Bindo is beautiful to work on.. that's about it. It's a great UI (iPad based). Native app that runs smooth.

Cons: Bindo isn't good at business. Inventory? Good luck keeping accurate counts. Want to work on a desktop? When I used Bindo, they did not support the desktop dashboard work. They promised for months, but never delivered.

Decent software but still needs work

May 03, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the look and layout of the menu screens and the settings menu. It's easy to understand and easy to use.

Cons: The app crashes more than I would have thought it would. Also there is some difficulty with merging sales data if an item is accidentally entered into the system twice.

Overall: As a user there are no direct benefits for me but it does make sales easier especially when we are busy and I am trying to get people paid up and out the door as quickly as possible.

I use Bindo everyday and it is a easy to use system

Apr 26, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use

Self explanatory

Option to chat with customer service

Photos by product

Can store mainly sold items for quick ring up

Cons: Sometimes sales don't register in system

Customer service online is slow and don't reply back sometimes

Bindo POS

Jan 24, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall Bindo is a relatively easy application to use. Most of the tabs are pretty self-explanatory. If for some reason you have a question about how to do something in regards to the application, they have how-to videos and explanations. You can also contact customer support. They're normally on the ball, they've come a long way from when we first started using the application. Much faster response times.

Pros: Ease of use, relatively fast, if there is down time they fix things pretty quick!

Cons: Longer customer support hours, being a business we are open later than customer service. That's when things will normally go wrong. Murphy's Law Not a huge fan of the change done to the Sales Summary Report, when I export it, the currency fields are now number fields. Try to format back to currency and have to go into each cell and fix it to become currency again.

Bindo works pretty well and would be fantastic for small business. Camp is not what it was made for

Apr 26, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the customization that can be added to products. Also, it is super easy to use and sell from. Products can be added on the fly. They're working on a phone app. Overall it's been pretty good for what we're doing, but could be better. Camp is not what it was made for and we really need a custom built POS, but Bindo is great for the price and what it was created for.

Cons: The updates reset a lot of settings. I wish it would keep my preferred settings when an update comes out.

Overall: This software communicates with our inventory in Salesforce, which our old POS did not do. It saves us tons of time updating two separate inventories.

it's been a learning process, but they've been great with adding features and fixing issues.

May 03, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the customer support for any issues is great. if there is an idea that we have, they are great at making it happen.

Cons: certain things take a work around making the overall process take longer than it should. it seems like in the long run we will work those things out.

Overall: moving all of our systems to an iPad. better for when the store is busy and we need multiple users signed in.

Somewhat large learning curve but once you get it, it is worth it

Apr 26, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily useable, and stream lines very well. Using the tabs to create quick menus and being able to move between them very quickly and setting up pictures for training.

Cons: Large Learning curve, Just knowing how to use everything, but the customer service is great at getting back to you quickly

Overall: Streamlined POS for easy training and use

Capterra loader

Customer service is always helpful, easy to navigate and many functions are very useful.

May 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the invoice/quote feature the best. We often set up bills for local agencys-emailing the quote/invoice is very helpful.

Cons: The invoice feature. Sometimes its difficult to edit pricing, fulfillment, and quote conversion. In addition to not being able to read the quote/invoice in email because the text is too small.

Promising

Jan 24, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: We have used this system for just over a year now. We find it to be easy to navigate and generally runs fairly smooth as a pos system. We do find lots of bugs between inventory and the register and the accounting reports are often hard to match up. By that, I mean it is difficult to tell what data is used for a given number and those numbers rarely seem to match with other accounting reports within the same system. A few outages, but nothing too major on that front. The loyalty points feature is nice and having a customer facing display is a big plus for our business.

Pros: Customer Facing Display, Loyalty Options

Cons: Reporting features

Recommendations to other buyers: Run through a full demo of the product as best you can. Many 'coming soon features' will not happen near as quickly as promised, so be aware of that. Still, a decent system if it suits your needs in its current iteration.

A lot of issues with the dashboard and updates.

Apr 26, 2018
3/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Payment options are smooth and process well. Bulk uploads are nice. The register can be set up well.

Cons: There is very little customization, the online dashboard does not work well, reports are not as customizable as I would like.

Overall: It works better than our last system did, but I don't feel like we got any particular benefits.

so much easy to use this software

Nov 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the software of bindo is very beneficial and effective in the working and can easy the work of the everyone and effective. the time of response is very high

Cons: the mostly feature of that is helpful for everyone but some of the feature in this software which every user does not understand.

bindo Review

May 11, 2017
3/5
Overall

1 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: we need more support I think that since we got the new system its been a headache to talk to someone

Pros: when it works its great it does not freeze and the Ipad are nice to have to walk around with and do my menus

Cons: to may down times some times it just freeze during the middle of lunch sometimes drives us crazy need a better

Software works for me - few issues / but all software does - there's no perfect solutions

Apr 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It's pretty intuitive after the initial set up. Like the inventory tracking and purchase modules a lot. The register is getting better as new releases come out

Cons: I wanted to use the store capabilities- but at the time I tried it wasn't fully functional and just didn't work; would love direct interface to square readers

Good yet a mess

May 03, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Very easy to learn. I love the fact that we can set up a Rewards program as well. That is all I can say about software.

Cons: Bindo frequently freeze up also when ringing and finalizing a cell at times it kicks the sellout you will have to rering.

Overall: Benefits I was able to make an rewards program.

So far the program seems to work fairly well. Customer support is always very helpful and quick.

May 01, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Has a lot of great options for maintaining products and possibilities for having a brick and mortar store and an online store.

Cons: Features that have not been fully implemented or are no longer going to be available are not clearly stated in the "Help" sections. Would be nice to know that an area is still being worked on or has gone back to the drawing board, but then given other options to use. Rather than having to contact Support to be told that, after trying for a while to figure out how to make something work.