Who Uses This Software?

Bindo is a fully scalable and mobile POS designed for retailers of all sizes. We focus on delivering world class tools to retailers so they can focus on growing their business.


Average Ratings

134 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Bindo Labs
  • bindopos.com
  • Founded 2013
  • United States

About Bindo POS

Bindo is a fully mobile cloud-based iPad point-of-sale system that instantly gives your brick and mortar store an e-commerce online storefront. We do all the heavy lifting for you. You scan a barcode, we will tell you what the product it is. You add your customer, we track their loyalty. You run low on a product, we'll create your purchase order. Bindo is more than a POS, it is a 360 degree retail solution, that organizes your store and drives your bottom line.


Bindo POS Features

  • Alerts/Notifications
  • Barcoding/RFID
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Inventory Management
  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Customer Database
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Multi-Location
  • Purchasing
  • Returns Management
  • Sales Tracking

Vendor has not completed this information.


Bindo POS Reviews Recently Reviewed!


Great System with some Bad Updates with No Time Frame to be Resolved

May 03, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The layout for processing sales and invoices is great and easy. We do not have a very tech-savvy staff and they were able to quickly learn the software, even with its various updates and changes. The receipt layout is great with the barcode at the top, it makes it easy to pull up sales quickly. The software has really helped to better manage our inventory. I love the ability to affiliate specific customers to inventory items so we can track trends. The integration with Mail chimp is awesome as we are able to send mass emails to our customers to let them know about various events in the store. The matrix feature for the inventory is great as well. I love the all of the reports and the inventory management. The customer service team is very efficient if there is an issue and are always friendly and readily available.

Cons: I researched several POS systems before we chose Bindo, I thought Bindo had all of the features we needed for our small business and more. After several years of using Bindo a couple of updates were launched some were great and others were not beneficial to us. The updates often times took away features that we had liked. When I had called to investigate if this was something that was going to be corrected, there was never a time frame for when it was going to get resolved. The customer service team is always very helpful, nice and assured me that the developers were working on it. I know that no system will be perfect for everyone and with technology there are always issues but certain features just got worse and the software has gotten harder for my sales staff to use. My sales staff are not the most tech-savvy and prior to the updates they were excited and embraced the software and after a couple of bad updates they are not eager to use it. I am getting a lot of complaints by them about certain issues that I have to keep assuring them that the developers are working on. Simple features like the ability to print a quote on the receipt printer or changing the associate on a sale after it is paid or showing the balance owed by the customer on a partially paid invoice are not possible. Our lease is ending in November and I am sad to say that we will probably be leaving the Bindo Family. I still love Bindo and hope that some things change before we need to make a decision.

Choose Any POS but Bindo

May 08, 2015
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: There is nothing to recommend about this product or this vendor.

Cons: We used bindo POS for about 10 months. Initially, the program was stable and seemed to offer quite a lot of back-end features (the reports seemed relatively robust). As time went on, we began to experience more and more instability. The entire system would stop working for hours at a time, which meant that we could not process any transactions whatsoever. Our cash counts in bindo would be completely erratic and would often start us over at $0 a few times throughout the course of a business day. Often times, transactions would simply stall and would never be completed so we would have to cancel the transaction and begin again as customers waited. Bindo also incorrectly set-up our accounts so for months at a time, we were not receiving any deposits from AmEx transactions (this happened twice). Bindo's customer service and tech support was awful in dealing with these issues. At one point, they asked if the cash count was actually necessary to us. There were so many other issues. Perhaps the worst aspect to them is the duplicitous way in which they set-up accounts. I was told repeatedly by the salesman what the system would cost for 2 registers. I purchased equipment and signed an agreement. When bindo's extensive problems really began to adversely affect my business, I discovered that I was actually in a lease agreement with a company for the equipment that I had already purchased and that I was being held to it for the remainder of the contract term. So, I've switched to another company that is actually reliable and I will have to potentially continue to pay for equipment that I've already purchased and for software from bindo that I know longer use.

Recommendations to other buyers: I would strongly advise you to choose another company.

Vendor Response

by Bindo Labs on June 02, 2015

A number of the problems you experienced were related to network issues in your store. We wish that we had been more proactive to address those issues, and we apologize for failing to do so. We have since revised our merchant onboarding process to ensure that our merchants have a stable internet connection before getting started with Bindo. Since putting the new process in place, no merchants have experienced the issues described in your review. If you would like to give us another try, we would love to have you back as a customer at any time.

Pretty good but still a work in process with both good and bad points.

Apr 26, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
Likely

Pros: Easy to use for most sales transactions. Can do many other things that are important to us - gift cards, customer accounts, suspended sales, quotes. Most of the reports that we use can be imported into an Excel spreadsheet where we can do most of the analysis that we need to assess our sales transactions.

Cons: Several primary generated reports treat sales on discounted merchandise as if there were no discount applied. Discounts are listed separately and have to be manually calculated or estimated - totally at odds with accepted accounting principles as well as Federal, state, county, and city tax rules. We have to rely on receiving a monthly generated report specially delivered to us at the end of each month. Additionally, the numbers do not always agree from one report to another and we often cannot figure out where the discrepancy comes from. In the 27 months we have been using it, our monthly bookkeeping reports has only balanced twice. With our old system, being out of balance twice in two+ years would have been remarkable. Also, we have continually struggled with label printing issues regularly (though this may be more a hardware than software issue with the Bindo supplied machines.)

Overall: Ability to track inventory while using the POS system. Relatively easy to use POS system. Didn't require a full computer system purchase to run in our two stores.

Capterra-loader

It's a love hate relationship, but for the most it's a good POS

May 03, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Our inventory management, product creation, category, allowing to input specifics. I love the loyalty reward program available. Helps us build a better connection with the customer as to what they like, prefer, may want.

Cons: Okay, I'll try not to be too harsh but I want to be specific. The glitching, software update or any updates not to be reserved for Friday's and Saturday when it's busy. Customer want to view the items they purchased, but not with the cost price... would really appreciate is we can select by dates see the items and have no other specific information, many times customer feel the need to see all the items but this way it will show cost price the only way is selecting transaction per transaction which you may understand becames tedious. Transaction with Swipping EMV and manual imput, can really pinpoint what's the incongruency but each of our iPads 3 run differently some don't swipe other just EMV so far we just deal with it but it's annoying, last mindful thing... the printer for over a year we were promised all iPads can print receipts after installing a new 300 printer and new modem,,. Yet still only one iPad has the availability to print... anyway overall we appreciate Bindo and thank you for taking the time to ask us our opinion.

Mostly positive but have had a few issues.

Apr 30, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: When we need help the people are friendly and try to help us with our issues. It has been more stable lately.

Cons: It does not have a few features that we need ie we sell lottery tickets and need to be able to do payouts that show up as a negative in the daily sales summary report. Also they have been promising us a new emv card reader that complies with the chip cards for 3 years and we still do not have one. Also when they have internal errors we can't process credit and debit cards. When they update they do no inform us before or explain the updates very well when we notice them. Sometimes it is hard to get help when we have an issue. We are at the end of our contract and now we are having some hardware issues. The handheld scanners will not hold a charge and have to be hooked up to the cable at all times. We cannot charge with the scanners in the cradles anymore. One of the cables had to be replaced. Bindo seems to cater restaurants more than retail stores. I do not like the new menu set up. It was much easier to add pictures of products and update the product on each page when we could just hold our finger on the product and change or delete it. For us it is not very user friendly anymore.

in general, it is easy to use and works for the most part.

Apr 30, 2018
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: Inventory management and being able to access information. We can store our clients information in the system, put credit cards on file for ease of shopping. Being able to look up products and have all the information needed at a glance is helpful.

Cons: Multiple payment situations are a nightmare. You often have to figure Utility what payment type to put in first (order of operations situation) for the split tender to work. It's extrmemly time consuming and the customers feel like it's their fault when we can't proccess their preferred payment. We don't want our customers thinking their card is being declined when it's not or feel like they are unable to use, sometimes multiple, gift cards, store credits, etc.

there are also glitches that don't get resolved in a timely fashion. I can not use the trigger point feature to generate reorders. Instead of adding only the items set with a trigger point, the system puts EVERYTHING from the company into a purchase order. This has been reported and unresolved.

Exceptional customer service.

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I would recommend been due to any business owner who is looking for a point-of-sale system. It is easy enough to use that any of your employees can learn it quickly.

Pros: The thing I like most about Bindu is the customer service. They are very quick to get back to you, and resolve any issue promptly and accurately. The software contains all of the aspects of running a business, including a time clock, and most importantly very good inventory control program.

Cons: When I first started up with Bindo, they had not experienced working with a drugstore, healthcare company before. Therefore I had to load much of the inventory myself in the beginning. They did however ramp up very quickly and were able to help me in this aspect of the business rapidly.

Our company has been using Bindo for a few years now and it has been a great tool.

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Ability to place images to the register hot keys, flexible system to make price adjustments on the fly, great connectivity to other hardware elements (print tags, CC reader, scanner), matrix creation ui/ux, reporting tools are also helpful.

Cons: Initially, split payment was tricky, but once a work flow for that is created it's not bad at all. When creating a matrix of colors/size sometimes the images need individual reassignments or uploading for proper display to specific child products.

Overall: Easy to build/set up store, ui/ux is great, easy to pick up and cross train, system is well organized, fantastic customer support.

Bindo Retail POS

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: I like Bindo and most of its features. I do however have some issues with Bindo. One of our biggest issues is printer connectivity, especially the blue tooth printer. I believe the blue tooth version has been discontinued. Another issue that I've noticed is that it takes a long time for software updates. The current problem that is taking a long time to update is the iPhone app. It doesn't work properly and hasn't been fixed for about a year. You cannot pull a report on the phone app or anything accept view current gross sales. I have called in with issues that need to be resolved on the retail POS and some most of our concerns have never been resolved. It appears that the DEV team doesn't consider individual case by case problems serious. They only make changes they see fit for the masses and they don't fix issues for each store.

Pros: Ease of use.

Cons: DEV team/company does not seem to have any sense of urgency to make software logic changes to meet the needs of its customers. They need to add some serious retail experience to their DEV team that really understands how retail works so that their logic is written more flexible. Especially on the permissions side of the software.

Recommendations to other buyers: I would recommend Bindo but test it out completely to ensure it will meet all your needs. If you find that you need to make changes to Bindo it may take years for any request to be granted and implemented. Bindo needs much improvement in this area and I believe this is the major drawback to an overall good system.

Seemingly easy to use but has a lot of problems

Feb 14, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: The system looks good and is intuitive to use... unfortunately thats about it for positive feedback... this system might be good for a restaurant. I cannot speak for that, but for retail, there is a lot to be desired. Its kind of a lot to get into... beyond that, the system crashes a lot. A LOT. I have had the entire system crash while I was in the middle of a sale 3 times over the course of a month that we have been using it. Luckily we purchased 2 registers because I have had to switch out my entire register to the backup just to complete a sale with my customer standing there waiting. If I did not have a back up register, I would be losing so many sales. On Saturday, my register crashed and I could not get it to work again for 6 hours... which brings me to customer service. The customer service agents are nice. They are able to help fix issues... sometimes. They will not answer the phone on weekends but there is a in app messaging system that they will answer. Often times they do not seem to have answers to our questions and will claim that "no one has ever had this problem before" or "our internet is too slow" This has been the answer to questions we have asked countless times. Other times, we ask questions and just don't ever get an answer. They will just stop responding... its frustrating and unprofessional.

Pros: looks good

Cons: crashes all the time, customer service does not know what they are doing

Recommendations to other buyers: This system has potential if they would fix the glitches or even acknowledge that they exist, but until then I would not recommend this system.

Bindo is the winner for us!

Dec 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It is very easy to use, it looks great, and it works. Bindo does everything we need it to do, simply and efficiently. It looks great, and makes sales super fast and easy, as well as having all the reporting info we need.

Cons: Well, I'd like Apple to hurry up and approve the new Bindo update for iOS8 so that a couple of the glitches in the system can be corrected, but these are so minor. I really don't have anything to complain about.

Recommendations to other buyers: Prior to choosing Bindo I spent 6 months using Shopkeep, and then tried Lightspeed. Shopkeep has a great cash register interface, but can't handle more than one sales tax percentage (we have two in our store as clothing is taxed differently in NY than everything else), and has terrible reports that proved useless to me. So, to make a change I tried to make the jump to Lightspeed. That proved to be an awful experience. Lightspeed has amazing reporting capability (much more than I needed), but their cash register interface is truly terrible. It is slow, overly complicated (taking triple the amount of time to ring up a sale), and then when you finally get the cash drawer to open so you can make change, the screen automatically jumps to a new sale and no longer tells you the change you need to make. My staff absolutely hated it, and demanded we go back to Shopkeep or switch to something better. Software Advice suggested Bindo and we've been thrilled. I suggest to everyone interested in finding a system to take advantage of any kind of free trial offer and make sure it really works for you. Lightspeed signed me up for two years and when I hated it and told them I would not be using them, they refused to refund me anything. I was out two years worth of monthly payments. Buyer beware.

Software excellent for business easy to train employees and great functionality.

Apr 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Compatibility with iOS and how easy it is to use for new employees. Our job has employees that are not that tech savvy and this software helps them and eliminate mistakes that were used on our previous software. It's easy to make changes on the fly like adding and removing buttons for events.

Cons: Rarely needed assistance on the weekend and it was hard to contact customer service. Issue was that on some occasions we would ring up a customer and the cash register would not open don't know if it was a software issue or cash register problem.

Decent return on investment

Sep 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It has more customization that other products I looked at, and I anticipate they will continue to develop the product. They do have the ability to manage 90% of the features from a remote location through their web interface which I liked. It does sync with QBO which is huge. Down to the invoice level I am told. Still have not completed that integration just yet. Able to use it in offline mode. Universal on hardware for the most part. They have a live demo.!!!

Cons: The payment integration is not as integrated as you would like to see. They can pass over totals to a third party card reader, but it is not fully integrated. Not a big deal and it works fine. But just something to note. I do think that there support is lacking in staff. They are still a growing company from my perspective and hopefully that will change in the future. I can say items are resolved. I like things to be done quicker but I have higher expectations. I am also not as satisfied with the reports. There are several out there but there should be a Z Report at minimal.

Overall: I am satisfied. Good value for the cost and features. They do a good job with request and features. If your a smaller location or quick serve you will be fine.

We use Bindo for our furniture store. When it is running it works great.

May 03, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Customer service. They regularly reply quickly and help fix our problem. It holds inventory and we are able to run reports that are needed. Well organized. customer service customer service.

Cons: Crashes at least once a day. The program regularly locks up causing us to have to shut it down in the middle of a transaction. Crashes

One of the best wireless POS systems offered

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Bindo has been my retail clothing shop's POS program for two years now. It's very easy to learn and to use (I've checked other mobiles out and had used hard-drive systems for 15 years prior. Does it have its glitches? Sure, what wireless program doesn't. Nonetheless, I've never lost data, it's mobile and full info can be accessed from various devices; customers are impressed with the technology (ha, which makes me look really with it); and Bindo support is quick to answer questions.

Pros: Easy access to inventory and sales data, off-site mobility, report and functionality updates, matrix ability inventory, easy interface with printers, scanners, credit card processors, etc. Free hardware offered with a 3-year contract, and flexible financing available.

Cons: There's a limited number of printers (both receipt and labels) that that can interface, and updates can cause some hardware issues. Nothing that's a deal-breaker, though. Many many reports are available but could use more that are specifically toward a clothing retailer, such as matrix bundling in sales reports. Hopefully, that's one of the constant updates.

Recommendations to other buyers: Know that you're getting a mobile POS system that will meet your needs, and know that there will probably be some glitches along the way, but they can be ironed out.

Bindo POS

Aug 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Really user friendly system simple to use for all users from front of house to accounts.

Pros: This Ipad POS is very good at handling the following aspect of our business. Single point of sale real time inventory Graet CRM system supports all our thrid party apps quick customer support and traning

Cons: We have been using the system for 10 months and so far no issues. Only concern is the iPad ware and tear of the screen when we keep touching the same part of the screen all day.

The idea of Bindo is good, but the support isn't there for when things go wrong.

Apr 26, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Modern software and user interface. The ability to create loyalty programs is great. The ability to track users and integrate with other software.

Cons: Development changes a lot of features without really listening to customer feedback. They should improve functionality based on customer reviews. The software doesn't really support over a certain number of products, yet the contract was signed, anyway, without a warning from the Bindo team.

Bindo - Looks great but lacks in back-end necessities.

Feb 03, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Comments: The Bindo POS, like many other cloud-based POS systems, is equipped with the basics. Inventory management, time-clock, multiple store capabilities, and inventory transfers. To add to that list, they also have an incorporated CRM. Unfortunately, our experience with Bindo POS was not the best. If you're in any way serious about running a business, Bindo POS does not supply the data necessary to make informed decisions on reordering and managing inventory. Their interface is beautiful and very easy to use, however you're limited once you hit the desktop. Bindo POS is optimized for tablet use. Simple functions like exporting reports and managing inventory are not easily done on a desktop. We also encountered many errors in inventory tracking, which is a NIGHTMARE. Transfers, Purchase Orders, and Sales sometimes did not log or disappeared. We purchased an iPad just to use in the office. Bindo POS has the framework and design to be one of the best retail POS software programs around.

Pros: - UX - Ease of Use (Tablet Only)

Cons: - Not Desktop Friendly - Support (Seems like they're contracted and don't actually work for Bindo POS) - Inadequate Reporting - Bare-Essentials CRM - Iffy Inventory Management (Buggy and not always reliable)

Recommendations to other buyers: We wouldn't recommend Bindo until it is fully optimized for desktop and their inventory issues have been resolved.

Watch Out any Sales Reps from this Company.

Jul 31, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: From experience. NOTHING.. It may be a great fit for fast food restaurant and clothing industry..

Cons: It says it can be used for a liquor & wine store and couple of users has a positive review @ this POS but it CAN NOT be used for a liquor & wine store presently....some reasons.. > It does not have a (-) department that can be used for Lotto paid out transactions. > Matrix feature is too much complicated and CAN NOT be used for a single UPC as it is possible in Microsoft RMS. > No Customer facing display. So customer don't know what is happening during a x'saction. > Customer support.. 0 out of 10.

Recommendations to other buyers: Try other POS before using this. Don't believe the graphics,design look and info available on the web site and also don't go by review from others even if they are from similar industry. TRY OUT FIRST.. I just signed a 3 year lease and feeling "stuck" as the system hardware and software is nothing but a "paper weight"...

Vendor Response

by Bindo Labs on October 19, 2015

Thank you for the feedback. We are sorry to hear that you are not completely satisfied with your experience with Bindo. After reviewing further it appears that we did not work closely enough with you during the sales process to make sure that Bindo meets all of your needs. We always ask lots of questions to potential customers during the sales process to understand needs and make sure that Bindo is a good fit. It sounds like there was a failure in communication here and we apologize for that. Please note that we do in fact offer a customer facing display, and we offer an inventory matrix feature. Our customer support staff works hard to ensure that you are satisfied with your experience with Bindo and you may reach out to them at any time to learn more about utilizing all of the features of Bindo.

Awful pos provider

Aug 08, 2017
1/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Been with bindo for two years and will be leaving. Prices are ridiculous compared to industry average. Will bump up your price drastically afterwards.

Pros: Ease of use when system is not down. Not much positive remarks about this company. They will make many promises but fail to deliver.

Cons: Customer service is awful! Very arrogant and they do not care. Constant updates that mess up the system for days. I have had to close the store because system did not work. One of the updates included gift card reprogramming. As a result all outstanding gift cards became invalid. So many other problems.

Horrible. Couldn't keep up with apple updates and couldn't stay connected to bluetooth printer

Apr 26, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The way to categorize inventory. I also liked the ease of setting up the home screen with frequent items purchased for quick access.

Cons: Price. Customer support was horrible. They were arrogant when there was a problem and they had no solution except to hardwire to a printer. It is also ridiculously priced for functionality. In the two years I have used it, it hasn't improved in any way.

Every pos has it's own pros and cons but bindo seems to be pretty good for a retail liquor store.

May 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Has most of the alcohol-related stuff already saved and the majority of the sku's You type in will have a picture and description and size of the product. Saves a lot of time when setting up a new liquor store.

Cons: Sometimes if a person previously saved a item sku then you have to ask to overwrite their description or name but lately they have upgraded so we can overwrite the name.

Overall it's pretty good...a little cumbersome but maybe that's user error

Apr 26, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's a good system for everything in a retail business. I like the reports it keeps, inventory, and sales all together

Cons: It seems to go down during our busiest times. It also gives us no specific rejects(our system or the card) on credit cards. Also we've had strange glitches where it either doubles the sale on a customer or we're not sure it the transaction went through

We started using it for work as oppose to QuickBooks

Apr 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It tracks inventory, register is easy to use, you can load it on any ipad and use it, which is nice for emergency situations. Product ordering and stuff is easy and you can set minimums on items to know what to order without looking.

Cons: doesn't track sales efficiently for sales staff to track, constant printer errors, difficult to look up old customers, can't adjust price in both directions, only discount, which can throw off margins.

Overall: Its easy to use and navigate and makes tracking and ordering much easier.

Bindo has made our food and drink services so much easier and more convenient.

Apr 26, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: What I like most about Bindo the ability to update my products easily and to be able to use Bindo on many different devices at once.

Cons: What I like least about Bindo is the connection between the Master Terminal and the other terminals. Sometimes the other terminals get disconnected from the Master and it takes a little while to connect back.

Overall: The benefits I get from this software is the ability to use it on many different devices as well as having the ease of updating my products and prices whenever I want.

Ever have a problem, customer service is amazing on getting back at a timely manner.

May 02, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: That I can get almost immediate help from customer support. I am able to use different forms of payment and ease of adding new items to system.

Cons: Some updates make it harder to use with no Bindo training. When adding new items to system, sometimes the pictures don't correspond with our actual item.

Lots of great features but customer service is lacking.

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Inventory tracking is fantastic. You simply scan an item and if it's in the cloud, the information pulls automatically

Cons: Constant issues with cards, not processing. Even though I did be connected and my iPad would be online, it would not connect and run cards multiple times throughout the day.

Bindo Review

Feb 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Comments: Mostly a good fit for our business. although it could use some enhancements to its user interface and reporting.

Pros: data collection and retrieval, gift cards, credits...

Cons: Slow at times and poor user interface, cannot run yearly vendor sales reports...

Recommendations to other buyers: Get the whole story regarding hardware and internet speed before you buy.

Enjoy using Bindo

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It's reliable and easy to use. The reports provide a lot of good information for us. It's definitely helped us to stay on top of our inventory.

Cons: Some processes are more manual than I'd like for them to be, it would be nice if some functions were streamlined more

Bindo POS review

Sep 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and train other employees. Makes it easy for us to use with our online store.

Cons: It has alot of hick ups. Between printers not connecting even though they say connected to the system crashing

Overall: Bindo is very easy to use and talks between our in store and online network.

im fine using the system. but i see my older coworkers struggling with it.

Apr 26, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: able to save customers and their information. new and improved register screen - now able to have more items and categories on the screen.

Cons: features are constantly changing. most of the time they are not better. making it more difficult to use.

Customer service are wonderful and always solve our issues.

Apr 26, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Decently easy to use, customer service is excellent, two of the representatives always call us back right away! Very easy to learn

Cons: Several glitches happen quite often. We had 3 months where invoices and quotes disappeared. It made our job difficult

Great system but there's always a problem created when a problem is fixed with an update

Apr 26, 2018
5/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: It's iPad compatible and Bluetooth scanner which makes it easy to take around the store especially when busy.

Cons: There's ALWAYS a problem and after learning the new things you have to figure out the new procedures shortly after cause of an update. Very inconsistent. And when pos system has an issue, which is often,you have to use offline version which isn't the same.

For the great price you get what you get.

Apr 26, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The use of the tablet makes for an easy POS setup. Its a nice small setup. The reporting I have found to be easy to use.

Cons: I have found a few issues with the integration into WooCommerce. It duplicates items if I make a change which messes up our website and anything we have developed for the items. Menu Setup is not the easiest to use.

Overall: POS system at a great price

Great quality, too many bugs

Jul 20, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy functionality and navigation is nice especially dealing with customers. At first I had to figure out the keys but charting information which was all self explanatory; very impressive.

Cons: I constantly run into freezing and have to restart the app. Or if trying to sign in it would force log me out after putting long password it. Very fusterating

Bindo - Beautiful UX but lacks in execution.

Jun 21, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Bindo is beautiful to work on.. that's about it. It's a great UI (iPad based). Native app that runs smooth.

Cons: Bindo isn't good at business. Inventory? Good luck keeping accurate counts. Want to work on a desktop? When I used Bindo, they did not support the desktop dashboard work. They promised for months, but never delivered.

Easy to use, harder to help.

May 22, 2018
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: What i like most about bindo is how Easy it is to navigate find items, and over all quality of App.

Cons: what i like least about bindo is the Constant freezing and force exiting resulting in doing a whole transaction over, or when having my Log in in two terminals then being forced log out one.

Decent software but still needs work

May 03, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: I like the look and layout of the menu screens and the settings menu. It's easy to understand and easy to use.

Cons: The app crashes more than I would have thought it would. Also there is some difficulty with merging sales data if an item is accidentally entered into the system twice.

Overall: As a user there are no direct benefits for me but it does make sales easier especially when we are busy and I am trying to get people paid up and out the door as quickly as possible.

I use Bindo everyday and it is a easy to use system

Apr 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use

Self explanatory

Option to chat with customer service

Photos by product

Can store mainly sold items for quick ring up

Cons: Sometimes sales don't register in system

Customer service online is slow and don't reply back sometimes

Bindo POS

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: Overall Bindo is a relatively easy application to use. Most of the tabs are pretty self-explanatory. If for some reason you have a question about how to do something in regards to the application, they have how-to videos and explanations. You can also contact customer support. They're normally on the ball, they've come a long way from when we first started using the application. Much faster response times.

Pros: Ease of use, relatively fast, if there is down time they fix things pretty quick!

Cons: Longer customer support hours, being a business we are open later than customer service. That's when things will normally go wrong. Murphy's Law Not a huge fan of the change done to the Sales Summary Report, when I export it, the currency fields are now number fields. Try to format back to currency and have to go into each cell and fix it to become currency again.

Bindo works pretty well and would be fantastic for small business. Camp is not what it was made for

Apr 26, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love the customization that can be added to products. Also, it is super easy to use and sell from. Products can be added on the fly. They're working on a phone app. Overall it's been pretty good for what we're doing, but could be better. Camp is not what it was made for and we really need a custom built POS, but Bindo is great for the price and what it was created for.

Cons: The updates reset a lot of settings. I wish it would keep my preferred settings when an update comes out.

Overall: This software communicates with our inventory in Salesforce, which our old POS did not do. It saves us tons of time updating two separate inventories.

Worst purchase I have made in the last 10 years

Apr 26, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Not really anything good to say. From the beginning, the software did not communicate with the cash drawer and the register tape. I had to pay for anew Register tape and still doesn't work. Also, no one will walk me through the details enough for me to use this.

Cons: Customer service is terrible. The hardware is ok but the software didn't jive with it. Really bad experience would not recommend

Overall: 0

it's been a learning process, but they've been great with adding features and fixing issues.

May 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: the customer support for any issues is great. if there is an idea that we have, they are great at making it happen.

Cons: certain things take a work around making the overall process take longer than it should. it seems like in the long run we will work those things out.

Overall: moving all of our systems to an iPad. better for when the store is busy and we need multiple users signed in.

Somewhat large learning curve but once you get it, it is worth it

Apr 26, 2018
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily useable, and stream lines very well. Using the tabs to create quick menus and being able to move between them very quickly and setting up pictures for training.

Cons: Large Learning curve, Just knowing how to use everything, but the customer service is great at getting back to you quickly

Overall: Streamlined POS for easy training and use

Easy to use, but...

Oct 09, 2015
2/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: Once you are set up, the program is very easy to use. For basic cashiering it is intuitive and requires very little training.

Cons: Lack of customer support - no humans available when a major system problem arises that can't wait hours for a call back, major software update released without proper testing or proper warning for customers to update during non-business hours, product documentation severely lacking and not updated when system updates change procedures, there are "buttons" to export report data, however they don't work...

Recommendations to other buyers: Look into customer support - do they have a live person answering your questions or do you need to wait for a call back.

Vendor Response

by Bindo Labs on October 19, 2015

Thank you for the feedback. We are sorry to hear that you are not completely satisfied with your experience with Bindo. We have a full-time support staff that helps stores like yours everyday. We recently brought on more new customers than we had originally anticipated causing issues with our ability to be as available as quickly as we would like to be. We have already made staffing adjustments and continue to optimize our support staff scheduling to allow for increased coverage. We are glad to hear that you have found Bindo easy to use and we hope that we can serve you better in the future.

Capterra-loader

Customer service is always helpful, easy to navigate and many functions are very useful.

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the invoice/quote feature the best. We often set up bills for local agencys-emailing the quote/invoice is very helpful.

Cons: The invoice feature. Sometimes its difficult to edit pricing, fulfillment, and quote conversion. In addition to not being able to read the quote/invoice in email because the text is too small.

Promising

Jan 24, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: We have used this system for just over a year now. We find it to be easy to navigate and generally runs fairly smooth as a pos system. We do find lots of bugs between inventory and the register and the accounting reports are often hard to match up. By that, I mean it is difficult to tell what data is used for a given number and those numbers rarely seem to match with other accounting reports within the same system. A few outages, but nothing too major on that front. The loyalty points feature is nice and having a customer facing display is a big plus for our business.

Pros: Customer Facing Display, Loyalty Options

Cons: Reporting features

Recommendations to other buyers: Run through a full demo of the product as best you can. Many 'coming soon features' will not happen near as quickly as promised, so be aware of that. Still, a decent system if it suits your needs in its current iteration.

A lot of issues with the dashboard and updates.

Apr 26, 2018
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Payment options are smooth and process well. Bulk uploads are nice. The register can be set up well.

Cons: There is very little customization, the online dashboard does not work well, reports are not as customizable as I would like.

Overall: It works better than our last system did, but I don't feel like we got any particular benefits.

bindo Review

May 11, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: we need more support I think that since we got the new system its been a headache to talk to someone

Pros: when it works its great it does not freeze and the Ipad are nice to have to walk around with and do my menus

Cons: to may down times some times it just freeze during the middle of lunch sometimes drives us crazy need a better

Software works for me - few issues / but all software does - there's no perfect solutions

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's pretty intuitive after the initial set up. Like the inventory tracking and purchase modules a lot. The register is getting better as new releases come out

Cons: I wanted to use the store capabilities- but at the time I tried it wasn't fully functional and just didn't work; would love direct interface to square readers

Good yet a mess

May 03, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Very easy to learn. I love the fact that we can set up a Rewards program as well. That is all I can say about software.

Cons: Bindo frequently freeze up also when ringing and finalizing a cell at times it kicks the sellout you will have to rering.

Overall: Benefits I was able to make an rewards program.

So far the program seems to work fairly well. Customer support is always very helpful and quick.

May 01, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Has a lot of great options for maintaining products and possibilities for having a brick and mortar store and an online store.

Cons: Features that have not been fully implemented or are no longer going to be available are not clearly stated in the "Help" sections. Would be nice to know that an area is still being worked on or has gone back to the drawing board, but then given other options to use. Rather than having to contact Support to be told that, after trying for a while to figure out how to make something work.

Bindo Is Okay

May 12, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: We've been with bindo for three years and now we're FINALLY switching over to a better system, Bindo charges way more than it is worth.

Pros: Simple to figure out, but once your company gets up and running and gains some momentum, you'll probably want to change to a different one.

Cons: Glitches often, deletes things randomly from the inventory, sometimes it just closes, doesn't integrate

Bindo POS Review

Sep 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is very intuitive and ease of use is excellent.

Cons: There are some over complications with certain subroutines.

Generally good. There have been periodic frustrations

Apr 26, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The user interface is slick and easy to use. I appreciate the ease with which I can run credit card transactions.

Cons: The periodic changes that occur without notification are frustrating. Consistency is ideal for the business that we have here.

I've worked with this software at conventions as a portable POS system for ~2 years.

Apr 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Really use to use overall, love that we can associate product photos. In general, I feel like the product does what it's supposed to do and does it well.

Cons: Wish there were an easier way to upload all of the photos at once and associate them quickly, and I wish it automatically did not allow duplicate products

my rollercoaster experience with bindo pos

Apr 14, 2016
3/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: the ability to have reasonably priced pos system for a start-up is a big plus so you can keep tighter control inventory,employees,orders,etc...

Cons: software is buggy and it becomes frustrating when you have re-do your work again and again,also their customer service weak.

Recommendations to other buyers: well it really comes down to how flexible and patient you are willing to be.

Great & Easy To Use!

Nov 15, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I've been in a family owned business for years and we have always had our troubles getting our store into the new age! But with Bindo that transition was easy! It's not just their great customer support helping put everything in to perspective step by step. It is also the simplicity and sleek look that the bindo software and hardware has given our store. Trust that with Bindo and an open mind you too can enjoy the progress we at Sports In Effect INC enjoy!

Pros: - Available for a trial run - Customer Support - Sleek Look - Easy to use software - Integration With InStore & Online - Multi Store Integration

Recommendations to other buyers: Take advantage of the trial , make a few calls and see what Bindo has to offer you!

Great for small businesses

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Bindo is a great system. we use it at where I work and its great because we can search for all of our items within just a matter of a click, our accountant can manage the store anywhere on the go.

Pros: Great customer support. cloud based storage system compatible with tablets Easy to use UI

Cons: If you have slow internet I wouldn't recommend it. 1. It constantly sends back and forth data all the time and it requires additional time to process data. 2. Sometimes purchases if your internet speeds are low, will not charge on your end, but will still charge the user. 3. Inventory management nightmare for untitled items.

Great product for our small store

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The Bindo POS program and system has been a great find for our store. It allows us to do many things that weren't possible with standard cash registers or would have cost too much with many other POS systems or software. On top of that, the customer service has always been top-notch, with quick replies to any questions we might have.

Pros: Ease of use, options for product creation, and many options for pricing, discounts, and other options needed for ease of use by the register workers.

Cons: Loss of some function when WiFi goes down.

Recommendations to other buyers: Definitely take a look at Bindo POS if you need a quality POS system with many features you would expect to see in more expensive systems.

What I think.

Sep 13, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bindo is the easiest POS system for retail I've ever used. Customer service is great.

Cons: The fact that if you click out of certain tabs it does not save your place.

Overall: I am very pleased. The extra steps don't bother me.

User-friendly with a few kinks.

Jan 24, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Other than internet issues, ability to print reports, and the system itself having errors. I have had not major problems with the system. I do like the user-friendliness of the app. My employees are quick to learn the system since they are familiar with Apple. I like that I can access the store, including inventory, from the computer while the store is in operation.

Pros: Great for employees and staff with apple experience. Chat feature available inside app to help with questions

Cons: Time-consuming to set up the store. Some features in accounting not available. All items rely on the internet and Bluetooth, which is not always dependable.

Bindo is very efficient.

Sep 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use . Find and touch. This system is really good.

Cons: Some of the time it does not accept and store stock changes

Overall: Bindo offers an easy way to ring up merchandise and keep track of inventory.

Great Software & Experience

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We use this product in our company retail store and it has allowed us a ton of flexibility in how we operate our business. We are able to be completely mobile with this solution either in our building or remotely which has been great!

Pros: We love the online dashboard that gives us access to our POS system remotely.

Cons: We do not like that the product does not allow for negative amounts for a product. We give back product deposits which sometimes occur without a purchase and the system currently only allows for a discount to be given.

Recommendations to other buyers: This product is a no-brainer for any small or medium size business.

Bindo POS Review

Apr 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Pretty Straight Forward, if you have common sense, you can use this POS. Been using for a little over a year I think and overall, a nice POS system, seems like they are continually updating their product, so kudos!

Cons: The reports are a little confusing at times, get conflicting numbers. Sometimes it times out, not super difficult things to fix, I think still working out bugs.

Great

Sep 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I do not really know what this software is but they said they'd send me a gift card if I wrote a review

Cons: I do not really know what this software is but they said they'd send me a gift card if I wrote a review

Overall: I do not really know what this software is but they said they'd send me a gift card if I wrote a review

Bindo Review

Sep 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Bindo is easy to work with once its set up. Loads of options.

Cons: Sometimes too many options can be overwhelming to a novice user.

Dont purchase this System

Nov 04, 2015
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: We were sold this system based on the fact that the back of house restaurant printing features would be up and running by Oct 1st. So we purchased it and for our bookstore and cant use either. We have tried and get no where with time frame for roll out and our Salesman has just walked away and claims you had 14 days to return so sorry.

Cons: In the sales process talked with salesman every day. Was sold a system that to this day still does not have the new software promised. We are trying to return everything and move on but they say we are past our 14 days. When they new we would not even have the new upgrade till after that. No date for the roll out even as of today.

Recommendations to other buyers: Buyer beware as they sell it and dump you to customer service and that has not been at all useful for answers. We have been trying to return equipment and software and our salesman is like sorry but no. We haven't even taken all but test station out of the boxes.

It's not just an iPad-based POS, but it gets a lot more done!

Apr 11, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like the different approach that they're taking to put a bunch of features needed to manage my store on a single iPad. I particularly like the inventory management and product onboarding. All I have to do is scan the barcode, and the product details (along with an image) gets uploaded to the cloud.

Cons: There's nothing not to like about Bindo. I'm really satisfied with my decision!

Recommendations to other buyers: Check for the breadth of features, such as local online storefront, inventory management, advanced analytics and reports, CRM, employee management, good support, etc. This will save you the trouble of managing multiple software tools. Also, ask for recommendations from existing customers. Upon requesting, they arranged for me to talk to one of their customers who also has an apparel store in my city.

Overall it works, but glitchy.

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: I like the inventory screen and how you can add pictures to each item. I also like that the purchase order screen is very straight-forward.

Cons: There are a couple frustrating components...when you go back after hitting the charge screen it takes the items out of inventory. Sometimes the sales are delayed on the 'sales' tab. Sometimes the receipt won't print. Overall, a couple glitchy and frustrating features.

Overall: Inventory and purchase orders are straight-forward on this POS!

I use Bindo at work. It's the number one form of transaction/record keeping.

Apr 26, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly and fast. When you have a line of parents and children on a rainy day, the last thing you want is an additional wait time. What I appreciate the most is how it allows not only us as administrators at the desk to keep it quick, but it also allows us to keep our customers happy and ready to play! :)

Cons: I wish there was a way to have more flow in the application? Like not have to back out and re-set/ re-type each category!

Bindo has changed the way I run my business. Amazing!

Apr 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The product is fantastic but where Bindo really shines is the Team. The experience does not stop with the POS solution but continues with a very attentive customer service department that will work tirelessly until the Customer is 100% satisfied! The product itself has been very well-thought-out. It gives management the ability to truly run a business the way it's supposed to. I cannot believe how in the dark I was before.

Cons: I really can't think of any shortcomings of Bindo.

Recommendations to other buyers: When evaluating Bindo and their competitors, make sure to first identify your own pain points and check and see if the vendor's product addresses them. In my experience, if Bindo doesn't, they will figure out a way to make it work for you!

Bindo is great - use it in two liquor stores, great inventory mgmt

Nov 07, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Product is very easy to use so I don't have to spend a lot of time training employees on it. Inventory is flexible, I have over 5,000 products in one of my stores and the system manages it well. The customer profiles are also good, having the ability to save a credit card on file for a customer is useful.

Cons: Occasionally I run into bugs, but the customer service is helpful and I can reach them if I have questions. No major issues so far.

Recommendations to other buyers: Talk to other stores similar to yours that are using the system

BINDO POS

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: We use Bindo to manage our retail wine and spirits business. Personally, I have used 3 or 4 POS over the last 10 years and the features here can't be beaten. The ease of use in regards to managing inventory and customer profiles are excellent.

Pros: Customer service is excellent and very helpful. The system is intuitive and efficient to learn if you take advantage of the Learning Center and online chat resources.

Recommendations to other buyers: Having a good working knowledge of how to use an iPad is helpful whenever you have to run updates.

Easy to use with great customer service

Jun 16, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: My favorite feature is Bindo's CRM. When a customer comes to purchase an item, I simply "add" that customer to their receipt. Then, Bindo keeps track of all of my customers and their past purchases. This is really useful when a customer tries a few different wines and wants to return to one that they had purchased in the past, or when customers purchase the same item again and again.

Cons: There have been a few minor bugs here and there, but the customer service team has always been able to help me work around them until they're fixed (which is never very long).

Recommendations to other buyers: Definitely take advantage of their CRM capabilities, as well as their super helpful customer service.

Wonderfull! Great Ease of use!

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is extremely simple to use. The Support form bindo has been excellent also! I love how easy the software is to use for things like keeping track of my sales and inventory. This has been a great asset to our company.

Cons: None That I can think of! The software is always working up to standards and is great for me an my coworkers. We run the software on iPads for mobility and it never fails us.

Awesome product

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: I like everything about Bindo, but i wish i could make small changes to the inventory from my computer without downloading inventory, making the changes, then uploading it

Pros: Love that you guys actually finished the Woocommerce integration. Love the reporting. Servers always seem to be up, only issues encountered were from my internet provider.

Cons: Limited usage with computer, seems like everything needs to be done on the iPad

Recommendations to other buyers: Buy it!

Very user friendly & easy to use. Still learning all its capabilities.

Apr 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easy to use & very user friendly. Inventory will be a breeze once all the products we carry are entered into the system. Looking forward to learning all its functions.

Cons: Haven't discovered anything I don't like. I'm sure there will be some minor hiccups, but I feel this software is a much needed improvement for our company.

Overall: Easier to use, which frees up time for other things.

None

Jan 24, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Comments: Our experience has not been what we expected when we signed for this POS system. Trouble with downloading the app, lost connection frequently, constant freezing of the app, still not being CHIP COMPATIBLE, having to purchase brand new IPads in order to get the system to work and trouble with the interface when an update occurred.

Pros: To be perfectly transparent nothing

Cons: Mentioned in my review above

Recommendations to other buyers: Yes stay away from this POS sytem

Good pos system but needs better vision

Jan 24, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Comments: This is a good product for basic users retail users. They are consistently updating the software. but the original promise is yet to be realized. They are not emv certified as of date. The marketplace is not in place. Reporting needs to get better and give user more options.

Pros: Easy to use. not extra fees for add-ons. works with multiple merchants (used to)

Cons: Still no emv, reporting needs to get better,

Great POS System For Liquor Store

Aug 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros

- the inventory updating and management process is very easy to use with the barcode scanning system

- I like that it automatically captures my customers' information when they make a purchase

- sometimes we do outdoors events, trade shows, beer expos, etc, so being able to bring our iPad with us and use it as a register is very useful

Cons

- I wish this could also be used for Android devices, but we're pretty happy with using our iPad so far

We use Bindo for two of our liquor stores since Bindo was one of the few POS systems we looked at that supported multiple locations or stores. Though we ultimately ended up deciding between two other companies, the Bindo rep made us a great offer which we accepted.

Bindo Register and Money Management

Jan 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: Great reports and an easy interface. The price is right. An unsolved glitch in software for combo power supply/digital input- output. It stopped charging the iPad. It's still not fixed. Our staff must plug in an Apple charger at nite, or the iPad will run out of charge.

Pros: Support staff is great. We are very happy with the variety of reports.

Cons: Just that one glitch described in the review.

Go with Bindo

Sep 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Easy access and the security features. You can maneuver thru the system so smoothly. Love this POS. Bindo works!!

Cons: The beginning as always with something new is hard to adapt to. But once I was shown how there was no stopping me.

Overall: With this POS system you have more security on who sees what on your profile. Love it.

I have only been using Bindo for a few short months, but its ease of use in phenomenal.

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It is Very Easy to Use! It is User friendly! It is Self Explanatory. It offers easy customization.

Cons: It is a little slower than I would like but does a great job. It does not have an easy way to apply some customization but we have found a way around that and love the overall program.

Overall: Ease of reporting

One of the best products on the marker

Aug 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Hands down my favorite and most used iPad software of the moment. Awesome visual interface and one of the best crm/customer loyalty features I've used.

Cons: The only negative I can speak to on this product is that it can get a tad bit pricey, however the company does offer a free trial period.

Bindo is fun and easy to use!

Jun 09, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The interface is very simple and easy to navigate. Most of my transactions take 15-20 seconds. It's great when I need to search the inventory, because everything is on the same screen as the transaction, so there's no need to switch back and forth.

Cons: Sometimes, the transaction will freeze in the middle of a sale, which makes it awkward between the customer and me.

Recommendations to other buyers: Upload all of the inventory! Other POS systems are too bulky or not very user-friendly, and newer apps like the card readers for iPhones and Androids are very incomplete and not suitable for larger operations.

A quality Pos and Inventory Management System

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: We use Bindo in a Multi-store liquor store chain. Over the years the features and system have become very good.

Pros: The POS is very intuitive and clean. All new hires learn the system within their first shift. Inventory management is good.

Cons: Lacking some features still in the chain environment but the updates come regularly.

I use Bindo to operate point of sale at multiple retail locations

Jul 12, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: I like that the user interface is clear, modern, and fairly intuitive. The processing also seems quick and seamless.

Cons: We've had many issues with our settings seeming to change on their own and of having issues with Bindo communicating effectively with our Salesforce platform.

It works great at the small business that I work for.

Apr 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy to learn. I felt like I could do almost anything after 2 days of training. And if not, bindi dashboard can help.

Cons: Updates sometimes cause problems with other functions that worked previously. The software will also shut down randomly.

Used on a regular basis. Easy to learn

Apr 26, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, works well on the tablet, large easy to ready information, support is always available and quick to respond

Cons: Time to load searched items, customers or previous invoices. Slow response time to the attached Bluetooth keyboard

Great Product

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Comments: Quick, efficient, and reports accurate data. Very organized, detailed, and easy to maneuver.

Pros: The simplicity and the fact you can access the dashboard from any computer.

Cons: There was an adjustment period as well as errors, but once up to speed it was flawless

Recommendations to other buyers: Use this product.

A very easy to use POS

Aug 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: It is very useful and great POS for small businesses. It is very easy to handle and easy to use POS.

Cons: Little expensive in comparison to other POS systems. Useful only for small businesses. Should add more features for large firms.

worst application for restaurant

Jul 25, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The person who sold us is readily available but I feel bad for him, we encounter problems all day long. This app is probably the worst app in the world.

Cons: Once one thing is semi-fixed, another problem occurs. Numbers are inaccurate, system constantly shuts down in the middle of sales, no real customer support or training offered. Just constant communication back and forth. Very much so like a start up and feels like we're their first customer. If we are their guinea pig, they should offer us so much more for all the sales we lose daily.

Recommendations to other buyers: DO NOT PURCHASE FOR YOUR RESTAURANT, YOU WILL LOSE OUT ON A LOT OF SALES AND FRUSTRATION. THIS SOFTWARE NEEDS A LOT OF WORK.

We've have a good amount of problems with Bindo, mainly glitches

Apr 26, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's pretty easy to use and user friendly. I really like the design and the look of the whole system.

Cons: Generally finding it frustrating because I can't find a user history or how much has been used in the camper credit.

Like it a lot very easy to use.

May 03, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like that it's very easy to use and understand. And the customer support is great. And the system is fast

Cons: The only issue I have with the system is the ipad freezing up when we use a credit card sometimes.

Easy use and quick to learn

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All the new hires have learned this software very quickly. Typically on the first day of using this.

Cons: Its lacking some features that could be beneficial to my line of work. Hoping to see improvements in the future.

Awesome support.

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: The world of e-commerce is always changing and advancing. Bindo has always stayed on top of current features and their support team is always available and super helpful !!!

Recommendations to other buyers: Take advantage of the help feature. Don't be afraid to ask questions, no matter how stupid you may think they seem.

Bindo POS Experience

Jan 24, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Comments: The overall design is great but there is too much buffering and sometimes the system has errors where you have to restart the entire POS

Pros: Easy of use

Cons: Slow loaded on initial start and problems buffering. Customer support is great

Recommendations to other buyers: Yes because customer support is great.

Bindo

Jan 24, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Comments: I was not a fan of Bindo. I was excited about all of the possibilities that the POS offered. I wasn't impressed with it when we finally started using it. I do not know if it was because of our wifi service, but it was not a reliable product for us.

Pros: Easy to learn

Cons: Printer set up

Inventory

Sep 13, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to look up an item with ease.

Cons: The quantity on Shelf and in the Stockroom.

Overall: Still learning the system. We aren't utilizing Bindo as a store front we are using it for inventory and tracking of where items are going.