# ExpertVoice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ExpertVoice the right Customer Advocacy solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143815/ReadyPulse/reviews --- ExpertVoice 4.6 (40) [View alternatives](https://www.capterra.com/p/143815/ExpertVoice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ExpertVoice Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews KW Kristen W Director of Business Development Health, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Their marketing campaigns provide a high ROI and their customer service is unrivaled.“ June 20, 2023 CW Courtney W Marketing managerSporting Goods, 11 - 50 employeesUsed the software for: 6-12 months. “Their customer service is pretty quick to solve any issues“ June 15, 2023 CW Candice W Trade Marketing ManagerSporting Goods, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Ease of use, the team at ExpertVoice I work with, exposure to Retail employees“ June 15, 2023 CW Courtney W Marketing managerSporting Goods, 11 - 50 employeesUsed the software for: 6-12 months. “The UI is good - it's easy to use and find what you're looking for on the admin side.“ June 15, 2023 ## Showing most helpful reviews Showing 1-25 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris T. Sr. Marketing Manager Telecommunications Used the software for: 2+ years ### "Great way to promote products" July 19, 2022 5.0 Pros This was a great way to learn more about products while also taking advantage of great discounts. Cons Just need to add more companies but there’s not much to dislike about it. Review Source PKA Paul Krak A. Managing Director Sporting Goods Used the software for: 2+ years ### "Just One Guys opinion." June 15, 2023 5.0 Definitely there are benefits and we do believe in EV and wish to continue in future. The cost/results evaluation doesnt pencil, however we feel it can but we need to have more to offer and build our brand equity so that Experts easrch us out. We do get rave reviews from many of the experts that have bought and used our product, so that part is good. our product is highly specialized with unique performance and aesthetic qualities.... users just generally dont search us out as they have yet to know that such a performance oriented product exists, or what it can mean to their experience. Once they use it we generally get surpringly passionate reviews. Pros As a brand I like that I can put deals out to people in the industries that deserve deals and can be influencers on a grass roots level. Cons It is expensive for us, we cannot afford it much of the time, cost for return is not sustainable, maybe in future it will be as we build a better known brand, however we though EV might help us build the brand and it may be just the nature of our product,,,, It would appear that most experts search for a brand not a product, and as such we dont get the attention, however we do get some fish in the net when they search for a product, however our specilized product would appear to get more play on EV AFTER we build our brand equity stronger in the communities. Reason for choosing ExpertVoice Personal experience as an expert and past success as a brand using with pro-industry deal programs Review Source Response from ExpertVoice June 26, 2023 Thanks for your thoughtful feedback, Paul - and know that we continue to explore ways to help drive awareness for brands of all sizes - your insight is appreciated. Glad to know you see success when you are able to reach your target audience. VR Verified Reviewer VP of Sales & General Manager, US Consumer Electronics Used the software for: 6-12 months ### "Expensive marketing tool which does not deliver ROI" January 31, 2019 1.0 Pros It sounds like a good idea to seed your product with retail salespeople. Setup wasn't too difficult. Cons This is a completely ineffective tool. They are unable to target retailers they claim. Expect them to fail to meet KPIs and statement of work. We ended up at around 15% of the KPIs that we mutually set which were based on engagements and on products seeded. We had absolutely no engagements with retailers we specifically highlighted and many engagements from ExpertVoice employees. Review Source SB Scott B. Regional Account Manager Pharmaceuticals Used the software for: 1-2 years ### "Satisfied business " June 22, 2023 5.0 ExpertVoice allows you to promote your brand with easy yet beautifully designed content and support their learning with samples to experience. Pros ExpertVoice is an honest platform for highly built-educational modules that create beautiful content that is easy to retain. Cons Their analytical tool runs slowly. Each time you view a specific analytic, it takes a while to get back to the homepage. Review Source Response from ExpertVoice June 26, 2023 Thanks for your feedback Scott, and glad to hear Studios team is helping to tell your story in a meaningful way. We will be sure to share your analytics feedback with the team. KD Kara D. Brand and Project Coordinator Consumer Goods Used the software for: 1-2 years ### "Expert Voice as a Brand Engagement Tool" June 19, 2023 5.0 Pros EV gives our company the option to reach a larger market and engage with those consumers in a more fluid manner. They have also helped our professional/industry discount program by facilitating those orders - enabling us to focus more on the advertising/marketing components. Cons There are features I would prefer to have direct control of (store page design/visible information, inventory management, etc.). The lead time to update/add new products hinders our ability to move product as quickly as we would prefer. Having more direct access to modify prices and edit product information/details would be helpful. Especially with how intricate/complex our industry is and how often things change. Review Source Response from ExpertVoice June 26, 2023 Thanks for your feedback Kara, and glad to hear you've been able to scale your brand with the Advocacy Platform. And good news, we continue to work on how to improve store management, stay tuned! MH Mark H. Retail Marketing Coordinator Sporting Goods Used the software for: 1-2 years ### "Fantastic Partnership!" June 15, 2023 5.0 ExpertVoice has been a great partnership for Nikwax. Everyone that we deal with at ExpertVoice is friendly, professional and will respond to any request in a very timely fashion. The site is easy to use and I am able to upload any new products, photos, or product information as often as I need and they are always willing to assist. It's also very fun to engage with folks on reviews from all different parts of this country. Pros There are many great things I like about ExpertVoice, but what I like most is their platform gives us the ability to get in front of more customers than we could ever reach on our own. Cons I like ExpertVoice and I do not have any cons that come to mind. Review Source Response from ExpertVoice June 27, 2023 Thanks for your feedback Mark, and glad to hear the power of authentic advocates is helping build the Nikwax brand! JH Johnny H. Head of Finance and Operations Consumer Goods Used the software for: 2+ years ### "Outdoor Industry Leader" June 15, 2023 5.0 We love using the EV platform. Our account executives are always on the ball and attentive. The exposure we gain has helped our brand grow faster than with any other platform. Pros Expert Voice is industry known and has a network of professionals that we are able to get exposure to. Cons The backend software is a little clunky. They could explore some API options that would make inventory updates and order operations automated. Reason for choosing ExpertVoice The pro network is the industry standard. Review Source BM Brandon M. Co Owner Sporting Goods Used the software for: 1-2 years ### "Expanding Brand Awareness" June 15, 2023 5.0 The customer support, and help getting started was phenomenal, and made things very easy. Since then, they have shown that they still care about us and what is happening in our business. Pros Expert Voice has been invaluable. They have helped us grow brand awareness with our companies, and been instrumental in our growth as a company over the last year. We are excited to see what the next year brings with their partnership. The biggest plus for us here is being able to reach a very wide range of customers who can and do share their experiences. This increases brand awareness, and foot traffick. Cons I haven't experienced any cons at this moment. Reason for choosing ExpertVoice Because I needed a platform to offer discounts to military and first responders. What I found was the ability to reach and tap into other demographics I was searching for to garnish marketing in those areas I was missing. Review Source Response from ExpertVoice June 27, 2023 Thanks for your thoughtful feedback, Brandon - and love that you've been able to expand the reach of your brand! We appreciate your partnership. AM Abigail M. Education Manager Consumer Goods Used the software for: 2+ years ### "Great awareness + trial tool" June 15, 2023 5.0 I have engaged with ExpertVoice as both an expert and a brand for over 10 years and have seen firsthand the value that their content and platform can have with securing mindshare with our retailer partners. Parternship with EV is non-negotiable for a natural CPG brand in my opinion. Pros ExpertVoice makes it easy to get our brand and products into the hands (and minds!) of experts, whose recommendation is instrumental in driving trial and growth for our brand. Cons In future, I think there is opportunity for additional lesson plan models, somewhere between a templated lesson and custom lesson. Review Source Response from ExpertVoice June 26, 2023 Thanks for your feedback Abigail, and glad to hear the power of authentic advocates is helping build your brand... and we'll be sure to share your product feedback with the team! BP Brandi P. VP Apparel & Fashion Used the software for: 2+ years ### "Best way to reach your highest level audience" June 16, 2023 5.0 They are helping us expand brand awareness to people we want to target - our like minded outdoor enthusiasts. Pros My favorite thing about EV is getting the brand known by Experts in our field, & offering them a way to try the products, so they can then share their opinions with others. Cons Integration was extremely easy. I do wish the marketing offerings were more affordable for smaller brands. Review Source Response from ExpertVoice June 26, 2023 Thanks for your feedback Brandi, and glad to hear the power of authentic advocates is helping build your brand! cD cassandra D. manager Retail Used the software for: 2+ years ### "Love expert voice" January 25, 2024 5.0 love the platform and love learning to earn the discounts Pros i like learning about brands and new things i never knew before Cons so far we haven't had any issues with expert voice Review Source Response from ExpertVoice January 29, 2024 Thanks Cassandra, so glad to hear you are able to find the information and access you need to make better expert recommendations! AS Anna S. Senior Sales Account Manager Consumer Goods Used the software for: 1-2 years ### "Excellent Reports and Customer Care Team" July 5, 2023 5.0 The account management team is amazing and goes above and beyond. They're helpful, informative and teach best practices. Pros The reporting is easy to digest, customize and optimize for our brand as well as our individual customers. Cons The lessons are expensive even if it just needs a small update. Review Source Response from ExpertVoice July 6, 2023 Thanks for your review, Anna, we appreciate your feedback. And glad to hear your account team is top notch! MH Michael H. Police Officer Law Enforcement Used the software for: 1-2 years ### "A Few Tweaks to the Search Feature" March 22, 2021 4.0 My overall experience is positive. Recent updates have help make this much more intuitive than the past. My only suggestion would be to revisit the search function. Pros Ready Pulse for Expert Voice allows individuals the opportunity to learn about a large number of products, prior to purchasing, and then to leave feedback for others and manufatures. The learn/education feature allows one to find out more about a product, prior to purchasing. Included articles, tests, and even videos function well. This is simple to use and works great even on mobile devices. It was somewhat confusing for those who don't use it regularly; however, recent updates now make using it much more intuitive. Cons I personally feel the search feature is too broad and needs to be narrowed down. "Women's Swimwear" results mostly in a generic swimwear response and mostly men's trunks. "Rifles" returns rifle cases. I realize there is a fine line between a very narrow response verses a broad response, but to me it seem much to broad. Review Source AL Andrew L. Owner Entertainment Used the software for: I used a free trial ### "Great App, just inconsistent" January 7, 2021 5.0 Great! They have a great interface to use and I've had great experiences with several orders. Pros I really like how you can search the inventory of literally EVERY brand you have access to. The ability to become an expert certified is also helpful. Cons Some brands have codes to use, some you have to buy through expert voice, and its kind of obnoxious. Having just one way to buy would be more helpful. Review Source BB Bart B. Sr. Manager Trade Marketing Sporting Goods Used the software for: 2+ years ### "Support Teams" June 20, 2023 5.0 Exceptional service and performance! Pros There is great support from an internal team that helps us hit timelines. They also proactively help us improve and grow within the platform Cons Nothing. The service and return we get is well worth the money Review Source Response from ExpertVoice June 26, 2023 Thanks for your feedback Bart, and glad to hear the support team continues to deliver - We appreciate your partnership! DB Debbie B. Business Manager Pharmaceuticals Used the software for: 1-2 years ### "My Review" June 22, 2023 5.0 I like working with Expert Voice and hope that we can improve the program so that it makes sense for businesses like mine with lower value items. Pros I found the Expert Voice team to be very responsive and helpful. The daily activities of processing orders is easy to manage. Cons The fees were too high for our product. We are fine with paying a commission per sale, but the additional platform fees made this program too expensive for us. I feel there are reporting limitations. Reason for choosing ExpertVoice The customer base. Review Source Response from ExpertVoice June 26, 2023 Thanks for your feedback Debbie, and glad to hear you enjoy working with the team and the expert audience. We will be sure to share your feedback with the broader team. JH Joshua H. Marketplace manager Apparel & Fashion Used the software for: 2+ years ### "Josh Enso review" June 20, 2023 5.0 Awesome! Pros Love it! We're just beginning to utilize EV the way we should I feel. Cons It's continuing to grow, which is awesome. not a con. Review Source Response from ExpertVoice June 26, 2023 Thanks so much, Josh - let us know how else we can support you in your journey! TT Tim T. Owner Food Production Used the software for: 2+ years ### "Talty Bar review of ExpertVoice" June 26, 2023 5.0 Pros ExpertVoice has helped put our small brand in front of our customers and has really developed our brand advocacy. Cons The order processing on my brand's end should be more seamless. Review Source Response from ExpertVoice June 29, 2023 Thanks for your review, Tim! And we'll keep you posted as we continue to work on the store experience, appreciate your feedback. TS Tegan S. Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use" June 15, 2023 4.0 Overall a good experience. Pros This platform does not require a lot of attention or energy. It sort of runs in the background for us. Great support from the EV team. Cons It is hard to tell how big of an impact this platform has on our overall brand. Review Source Response from ExpertVoice June 26, 2023 Thanks for your feedback Tegan, and glad to know your team (and the platform) provide you the support you need. RD Ryan D. Digital Program Manager Sporting Goods Used the software for: 2+ years ### "Fantastic external pro option" June 21, 2023 5.0 Pros We've found that ExpertVoice users have been early adopters to our products. We value their expertise and product feedback. We've also found that the review rate is outstanding. Cons Great services like ExpertVoice come with a cost. The program price is probably the largest con. Review Source Response from ExpertVoice June 26, 2023 Thanks for your feedback Ryan, and glad to hear you've built some great advocates in the expert audience. We will be sure to share your feedback with the broader team. MB Matt B. Director of Ecommerce Sporting Goods Used the software for: 1-2 years ### "Where all the COOL brands are!" June 15, 2023 5.0 It's been a great partnership. Pros Quality of product reviews the members supply. Cons Credit card orders that fail after shipment is already sent. Review Source Response from ExpertVoice June 26, 2023 Thanks for your feedback, Matt - glad your advocates are providing quality feedback! KW Kristen W. Director of Business Development Health, Wellness and Fitness Used the software for: 1-2 years ### "Expert Voice Integral to my small business" June 20, 2023 5.0 Expert Voice has added the highest level of value compared to any other marketing campaigns we have done. Pros Expert Voice is an incredible way to get new product into peoples' hands that provide honest reviews. Their marketing campaigns provide a high ROI and their customer service is unrivaled. Cons I wish there was more automation with the import/exports so you don't need to manually enter everything. Perhaps this feature exists and I just don't have access to it Review Source Response from ExpertVoice June 26, 2023 Thanks for your feedback Kristen, and glad to hear the power of authentic advocates is helping build your brand... and good news, we continue to work on how to improve store management, stay tuned! JH Jib H. CEO Sporting Goods Used the software for: 2+ years ### "Expert Voice" June 15, 2023 4.0 Pretty good Pros Additional online sales channel to relevant users within our industry. Cons 45-day terms. Expensive marketing options. Reason for choosing ExpertVoice Reach Review Source Response from ExpertVoice June 26, 2023 Thanks for your review! KF Kevin F. Ecommerce Marketing Manager Apparel & Fashion Used the software for: 2+ years ### "Excellent Industry Program" June 20, 2023 4.0 Great team to work with! Pros Great way to get a small brand in front of a lot of opinion leaders eyes. Cons Our current configuration with coupon codes instead of on the platform. Review Source Response from ExpertVoice June 26, 2023 Thanks for your feedback Kevin, and glad to hear the power of authentic advocates is helping build your brand... and good news, we continue to work on how to improve store management, stay tuned! EC Emily C. DTC Sales Wholesale Used the software for: 2+ years ### "Quick response time" June 20, 2023 4.0 Pros ExpertVoice team members have a quick response time, it's always easy to get answers! Cons Wish we had the ability to edit our own storefronts in the platform. Review Source Response from ExpertVoice June 26, 2023 Thanks for your feedback Emily, and glad to hear you appreciate the service provided by our team... and good news, we continue to work on how to improve store management, stay tuned! Similar Products Featured