Who Uses This Software?

Optometry Software


Average Ratings

23 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $199.00/month
    See pricing details
  • Pricing Details
    https://www.liquidehr.com/pricing-new
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Liquid EHR
  • www.liquidehr.com
  • Founded 2006
  • United States

About Liquid EHR

LiquidEHR software is an ONC-ACB certified cutting edge electronic health record (EHR) solution, with practice management system designed for speed and ease of use, scalable to your office needs, developed specifically for the eye care industry in conjunction with a team of forward thinking Doctors It provides secure industrial strength multi-user, multi-office access to data from the front office to the exam lane to the back office and even into the Doctors living room.


Liquid EHR Features

  • Appointment Management
  • Insurance Management
  • Inventory Management
  • Patient Records
  • Recall Tracking

Liquid EHR Reviews Recently Reviewed!


Overall I am happy satisfied with my decision to use Liquid.

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the detail and easy use of the software. It was as intimidating as I thought it was going to be!!

Cons: I do not like that you cannot pay for more than 1 exam at a time. It is a little cumbersome for the patients.

Overall: I definitely am more thorough with my charting!! I have only ever used paper before Liquid!!

Does exactly what I want it to do. Practical, functional, Inexpensive

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great Customer Support! I call and almost ALWAYS speak to someone who can help right then. If I don't get anyone, they usually call back within 30 minutes.
Easy to use software. I find it easier than others I've tried and used.
priced great!
All-inclusive program I can use to keep track of pt demographics, exams, and billing.

Cons: Sometimes this software will give random errors where I have to close and reopen the software.

Overall: Easy to use, great price, even better customer support
The software is not very flashy, and can seem to have a lot of tabs, which my staff sometimes have a hard time (initially) using, but really, it's easy to use the more you use it.

Excellent, quick and simple to use

Feb 02, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customizable, integrated well designed and great support. Data entry is smooth and quick. Also support scanning paper documents. Stable software does not crash easily.

Cons: Inventory data base is clunky and there's no one payer for dependants. Tabs order needs to be customizable. Cannot copy right to left eye needs more tabs for additional currents spectacles.

Great so far

Feb 02, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love that it can track our orders, easy to use. We are still brand new to the system so we are still trying to see what other things we love

Cons: I assumed that at least the codes for glasses or contacts would already be in the system considering they are the same code used no matter what state you are in. Same with Office visit codes

Wonderfully easy to use EHR with great support.

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use with responsive support staff and the price point is amazing. I searched for over a year until I found Liquid and couldnt be happier. A major bonus is their cloud option avoiding the need for servers.

Cons: There is one exam template and no way to just add a glasses or contact lens Rx without creating a whole new exam.

Easy to use

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software does everything that it says and is partnered with other software that can improve the user experience.

Cons: The software sometimes runs a little slow due to the Remote Desktop feature of the cloud based software

Capterra-loader

Very user friendly. They stay on top of upgrades.

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can train a new staff member in 1 day! Also very easy to check in and check out patients. The scheduler is also very nice and easy to use. All friendly folks to work with.

Cons: The reporting could be better. Especially if a doctor or practice would like to compare month to month or how many of a certain contact lens brand sold each month/year, etc....

Overall: Ease of use. Again scheduling patients is seemless. The doctor's exam is efficient as well due to their software.

Easy to use

Feb 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Simplicity, easy to go from screen to screen, well payed out. Have had few technical issues in 5 years. Attested to meaningful use part 1.

Cons: Wasn't robust enough to use at my Private practice where I have inventory etc. works great for corporate office exam only

Perfect solution to file patient data.

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use is one of the best features of this software. I was able to learn the in's and outs of this software easily in less than a month.

Cons: The VERY occasional glitch is my least favorite part of the software. But the support team is excellent at helping us in a timely manner and very professional.

Overall: We love how easy it is to use the software, and store patient data that is easy accessible.

Great customer service

Dec 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great with equipment integration. Affordable great recall . I'm glad I got this system right away compared to others

Vendor Response

by Liquid EHR on January 03, 2018

Dr. Sampalis, Thank you so much for your review! please don't hesitate to reach out to us anytime. Best Support@liquidehr.com 1-866-618-1531 Ext 2

User friendly and efficient software. Great functionality and excellent customer support.

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to learn , excellent functionality, cost-effective, and outstanding customer service .
The support staff is very helpful and friendly. All questions are answered within 24 hours.
Liquid EHR is the best investment we made for our office.

Cons: We like everything about the software. It provides us with everything we need to make our processes efficient.

Overall: It is very easy to navigate once in the chart
we also like productivity reports, great tool

Vendor Response

by Liquid EHR on January 03, 2018

Dr. Carandang, Thank you so much for your review! please don't hesitate to reach out to us anytime. Best Support@liquidehr.com 1-866-618-1531 Ext 2

I have had Liquid now for 2 years and have been amazingly satisfied with the software.

Nov 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use from old charts to current charts, meaning you can go back and forth easily. Customer service is always amazing and very quick to respond. There has never been a glitch that they could fix in a matter of seconds so that I can continue my patient flow!

Vendor Response

by Liquid EHR on January 03, 2018

Dr. Paterson, Thank you so much for your review! please don't hesitate to reach out to us anytime. Best Support@liquidehr.com 1-866-618-1531 Ext 2

I switched from a big name EHR to LiquidEHR after 8 years. Overall, I'm glad I did.

Nov 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Customer service has been kept excellent! They take comments seriously and address update requests frequently. Training new employees only takes a matter of hours instead of weeks like the other system.

Cons: There's a lot of clicking to complete a chart. Some things could auto-fill better like auto recalls and auto coding to make exams faster. Exam files take awhile to open.

Vendor Response

by Liquid EHR on December 27, 2017

Dr. Chiu, Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime, Also, your feedback has been added to our development schedule. Best Support@liquidehr.com

After a couple of tries everything becomes an easy flow

Nov 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact that I can have the option of having multiple exams open at the same time, and the ease of accessing the previous exams for the same patient. customer support is always there to help

Cons: a lot of screens to go threw, and the previous information doesn't automatically upload to the new exam created. have to input it.

Overall: cleaned up my office from unnecessary paper clutter

Vendor Response

by Liquid EHR on December 27, 2017

Dr. Haddad Thank you so much for you review, the ability to move data forward from previous exam is available in our system, by now our support had shown you how it works. Best Support@liquidehr.com

Very positive

Nov 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Great value . Perfect for new office . Love the monthly payment option without big upfront expense

Cons: Time-consuming to complete record. Will not let you go off script . For example , Trace is not an option in slit lamp exam

Vendor Response

by Liquid EHR on December 27, 2017

Dr. Bomse, Thank you so much for your review! I hope our support took care of your issue, Also, we have added your feedback to our development schedule. Best Support@liquidehr.com

Easy to use, rarely necessary to use support (but great when needed), awesome value for money.

Nov 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Awesome value for the money. Not as full-featured as other EMR suites, but great for my solo practice.

Cons: Exam data section has limited options. I have to use free-text frequently to describe clinical findings.

Overall: Great value for the money. Easy to maintain accurate patient records electronically. Not as full-featured as other EMR suites, but easily meets my needs for my solo optometry practice.

Vendor Response

by Liquid EHR on December 27, 2017

Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

User friendly/ Easy company to work with

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, Up and running after few days. It also has a medical code helper to make sure if you are using a certain procedure code that you have the supporting documentation to bill that level. It will alert you to what additional testing needs to be done to keep you in compliance

Cons: Finding diagnostic codes is cumbersome, and I have some difficulty reviewing back through previous records. But I may be doing something wrong or haven't found shortcuts that others may know. So I am having to go back through several screens in order to find what I need

Overall: More accurate and complete record keeping . The ability to bill electronically all patients seen that day. Easy to print summary for communication with primary care doctors

Vendor Response

by Liquid EHR on December 27, 2017

Dr. Mangold, Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

Good

Nov 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use! It saved time when imputing an order in and is detailed oriented. I really like that there is usually always a solution to any questions I have.

Cons: There are things like how the receipt is laid out for the patient makes them confused. Instead of showing discounts or what they paid next to each item can confuse people.

Vendor Response

by Liquid EHR on December 27, 2017

Dr. Wichelman, Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

Smooth transition from paper to EHR

Nov 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Fast learning curve that lead to transitioning my 35+ year practice modality with relevative ease. Fast response time for tech. issues.

Cons: An easier way to input Rx'es....less pointing and clicking. Should be able to print from refraction tab. Highlighted major visual acuities( 20/40 should be bigger than 20/40-2)
Larger range of values in cataract values( sometimes a cataract is in between a 2+ and a 3+.... ie. 2++.

Overall: Easily find info. on patients and being able to generate quality reports to physicians .

Vendor Response

by Liquid EHR on December 27, 2017

Dr. McDaniel, Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

It was easy to set up..customer service was great throughout set up and usage.

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software was very good in terms of making sure all information was recorded correctly, including what O/C level to bill based on case history and exam procedures/findings. Support was fantastic. Set Up was easy. Cost was not prohibitive. No extended contract was required.

Cons: Some trouble incorporating patient's insurance with the actual billing process via the software...we essentially did billing a different way in the beginning. That was not the reason we started the EMR system anyways. LiquidEHR was so nicely specific to the eyecare delivery process.

Overall: Easy to ensure compliance and better record keeping, steering away from paper. Works well whether in big or small office.

Vendor Response

by Liquid EHR on December 27, 2017

Dr. Spellicy Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

Wonderful

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Plenty of things to love about this EHR Software! But the best aspect of it was the COST and everything you get for what you pay-easy to use EHR software and the most helpful tech support. They have been so helpful, you genuinely feel like they are on your team. I spent almost a year researching different optometry EHR software. I've used Next Gen, Crystal PM, ExamWriter -which were ok to use as well, but I am very satisfied with my ultimate decision to go with Liquid EHR. I recommend the cloud-based EHR if you can do it.

Overall: Created a more efficient, paperless practice!

Vendor Response

by Liquid EHR on December 27, 2017

Hi, Thank you so much for review! Best Support@liquidehr.com

Very simple system to use

Nov 20, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use; very accessible customer service. My relief doctors are capable of learning the system quickly

Cons: Too many updates. Every time there is an update, it causes other problems to my network, like scanning

Vendor Response

by Liquid EHR on December 27, 2017

Dr. Stafford, Thank you so much for your review, and I hope our support took care of your scanning issue. As for updates, we always try our best to make sure it goes through rigorous testing before it goes out as a release. Best, Support@liquidehr.com

Excellent customer service support

Nov 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: No upfront cost
Easy to use
I have used other more expensive programs that are much harder to learn

Cons: Sometimes doing accounts receivable tricky. Found if get an error on ou of pocket hard to fix.
Pulling up diagnosis is sometimes also difficult

Vendor Response

by Liquid EHR on December 27, 2017

Dr. Beckford Thank you so much for your review!, Also, I hope our support took care of your issues. Best Support@liquidehr.com