Who Uses This Software?

Parents who want to track the activity of mobile devices of their children. Employers who would like to see what their employees are doing on their mobile phones during working hours.


Average Ratings

10 Reviews

  • 2 / 5
    Overall

  • 2 / 5
    Ease of Use

  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • mSpy
  • www.mspy.com
  • Founded 2011
  • United Kingdom

About mSpy

mSpy is the most popular monitoring and safety application in the market with millions of satisfied users around the globe. Our software works by tracking all activity in the background of the monitored phone including GPS location, web history, images, videos, email, SMS, Skype, WhatsApp, keystrokes and much more. The easy to use control panel, 24/7 live customer support and 256 bit encryption makes mSpy the best solution out there for keeping your children safe and workers productive.


mSpy Features

  • Anti Spam
  • Anti Virus
  • Audit Trail
  • Compliance Management
  • Database Security Audit
  • File Access Control
  • Financial Data Protection
  • Maintenance Scheduling
  • Real Time Monitoring
  • Security Event Log
  • Virus Definition Update
  • Vulnerability Protection

mSpy Reviews Recently Reviewed!


Basically ok, but certain improvements required.

Nov 17, 2017
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is user friendly software and use to perform well. Has got many fruitful features like whatsup, Viber, Instagram, telegram, keylogger and etc.

Cons: The software is not sustainable, I.e. many of the available features don't function at all, or do it just partially. For instance in my case in the WhatsApp names of the callers are not indicated only mob numbers. It creates a lot of inconvenience. Viber doesn't function at all. The target phone updates very irregularly. To my enuiries the the technical support team I mainly receive rather come off than the practical advice. They always refer to so-called poor inet connection. Even when I have demonstrated the screenshot indicating hispeed inet they invented some more entangled come offs. Viber, when functioned in the past, didn't have such important features like availability of media and audio files. Lastly I'd like to describe the customer support: a month ago I requested to look into the technical problem I.e. restore the Viber so I could monitor it, but nothing has been done so far

Overall: Please note that my rating above may not be objective enough since I haven't tried the similar software provideed by other competitors. The benefits from the Mspy are ability to monitor the targeted person thus to avoid potentially possible awkward situation.

Disappointed, promised features were not available.

Nov 16, 2017
1/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The ease of Mspy technicians remotely rooting my device. The user interface was fairly easy to navigate but only updated at the end of the day.

Cons: The "promised" features but that turned out to be untrue. There is no coverage for Instagram as advertised. The Snapchat conversations are only one way-it does not show the information and/or media that is coming into the phone, only what goes out. When I had a chat with Mspy, they said that those features are "coming". It certainly was not advertised as "coming soon". Locations were totally wrong-I had the phone one day so I know exactly where it was; Mspy said that it was over 5 miles away which is totally incorrect. Lastly, my device did not work properly after the technician rooted the phone. Many features like Snapchat and texts would not work unless on wifi and when I had a chat with a technician, they said it was working properly.

Overall: Very little as the information was not complete and/or accurate.

If I could give a negative review I would

Oct 20, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: I have Nothing positive to say about this software because it did NOT work

Cons: It simply does not work withall the phone models as they claim. I signed up for a a one year contract, attempted to install on my daughters phone and despite all the instructions provided by tech support it does NOT work. I was never able to talk with anyone for help, tech support consisted of my asking for help via email and them sending me the same list of instructions 5 times. They never seemed to understand that the instructions were not helping.

When I realized I was getting nowhere with making this product function as had been advertised I asked for the contract to be terminated and for a refund. I was told this is against their policy . They understood I was unhappy with their service and to help with that they offered to give me an additional two months of service for free - that is insane. Why would I want two more months of service that does not work!!!

Overall: Do NOT sign up with mspy until you are able to verify it will work as advertised on your phone.

Good exept for a few concerns my expectations are being met.

Nov 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Availability of info that I need particularly info on the keylogger, FB tracking, email and text messages.

Cons: There are instances where line items are missed out from being reported. I am still missing Instagram text messages.

Waste of time

Oct 28, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: The software is promising. Has cool features. I want able to test the root features. But I was surprised how well it worked without root privileges.

Cons: Only worked one day.

Took a very long time to install.

Hard to understand installation.

Customer service responds in a week.

Will not issue refund. Later offer 40%.

Customer service is an expensive fee.

Return policy isn't clear at time of ordering.

Overall: Didn't really use it besides testing myself. The software quit working less than 24 hours. After lengthy time gaps of response, best offer I get for reimbursement is 40% refund! I would stay clear away! Software was very complicated to get installed and not worth the time. If course you can pay an expensive fee for technical assistance. But who knows if the software remains working... My recommendation is Cerberus is so cheap and works great. Don't use m spy

Geo and Snapchat DONT' WORK. NONE of the advanced features WORK actually. Annoyed!!

Nov 16, 2017
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: UI and promised functionality. that promiset of snapchat is what got me to buy. the geo fencing was a great one too. tinder not a big deal but I could see how it could be.

Cons: the fact that I've spent dozens of hours wasting time trying to get your software to work. it literally works for about 4 hours then dies. the only thing still working is the text and website monitoring.

Overall: colossal waste of time. the few hours it works it was awesome - but it never would stay on. The best thing however is that my kid thinks it does work so at least that is something.

Just wished that it all worked. I really like a refund at this point - 3x I've had you root and reinstall. works for a couple of hours then stops.

Good

Nov 11, 2017
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Its easy for use.

I have a good results and quick.

Its very clear and intuitive.

Cons: Its expensive.

I need intalls 4 times in remote.

Sometimes os necesiry re install . I forgot 1 mouth fisrt time .

Overall: Control

Terrible customer service

Oct 27, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing worked from day 1. I cannot say one good thing about this company.

Cons: Nothing worked they blamed it all on Apple said it would be a few weeks and everything would work out just hang in there nothing ever did work after a month many phone calls many tech-support chats I asked for my money back and was told that they have a no refund policy. Never got any information from the target phone and requested a refund at least eight times terrible terrible company run far run fast!

Misleading and Very Poor Customer Service

May 25, 2018
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Very little, actual capabilities was far inferior to what was shown on the website. Customer service from the billing department was non-existent.

Cons: Purchased largely to track snapchat on an iphone. As soon as downloading found that I could only track text and internet/call history, no other apps. Company refused to issue refund that was requested one day after purchasing. Can't get anyone from billing on the phone to discuss.

Overall: None

This is a scam and a waste of time

Nov 19, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing. It never worked as advertised. All I wanted was to be able to see text messages and it never sent all of them.

Cons: That a technician wanted remote access and to download private files from the target phone.

Overall: I asked for a full refund since it never worked within 2 days and 3 weeks later they are only offering a 50% refund.