Who Uses This Software?

Service organizations, including companies, universities, schools, Greek organizations, etc. Nonprofits and other organizations that utiliize volunteer services Volunteers and Donors


Average Ratings

83 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $240.00/year
  • Pricing Details
    By number of locations or by number of users.
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • MobileServe
  • mobileserve.org
  • Founded 2015
  • United States

About MobileServe

MobileServe's mobile and web apps make it easy for individuals to track and verify their service work, while providing institutions with valuable data about their volunteers, which enables better and more accurate reporting for the organization. Administrators have access to a dashboard that shows real-time aggregate and individual data about volunteers, their service activities, and economic impact. The dashboard offers robust reporting and exporting options and downloadable infographics.


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MobileServe Features

  • Attendance Management
  • Calendar Management
  • Event Management
  • Group Management
  • Member Directory
  • Membership Management
  • Recognition Management
  • Registration Management
  • Scheduling
  • Self Service Portal
  • Training Management
  • Volunteer Profiles

MobileServe Reviews Recently Reviewed!

My experience is that I was able to track my hours easily.

Sep 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like most is that i was able to see the specific location and time for my volunteer hours. It help me track where I've been.

Cons: What I like least about mobilserve is that you cannot check if your supervisor has actually verifie your hours.

I used this app to log hours for classes and it was easy to use

Sep 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the simple set up, and the easy ways to log the hours. Getting a signature and adding a geotag were useful additions that helped my overall experience.

Cons: Sometime the software would glitch or the signature on the mobile phone wouldn't work right and that was frustrating but it was nothing major.

Overall: I got an easy way to log service hours that kept me up to date with my progress. It was really accessible and the app helped me regulate my time and see how much longer I have until I reached my goal. I also found that the app was well received by the people I was volunteering with and overall I really enjoyed using it.

its easy

Sep 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I thought that the way it saves your previous entries is great because you dont have to refill out stuff that you like to repeat doing.

Cons: I don't enjoy how I have to take a picture or mark the location, it'd be nice if I could just skip that part.

Overall: it helped show I did service hours

This has been an extremely useful service for our sorority by allowing us to easily log our hours.

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that this software is easy and quick to use when logging my service hours versus previous programs we have used. I also appreciate how the program goes a step further by asking the user to describe their experience of volunteering. Putting the focus on why you volunteered and what you got out of it rather than just having you put in your hours.

Cons: I think one Thing that needs to be worked on is a better layout of the screens because I think a more modern format would help make it an even better product.

Great organization and intentions!!

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and great to see your achievements. I love the intentions of the company and its amazing to see everyone being able to do service

Cons: Sometimes hard at first to figure out, but once you get the hang of it it's a great program!! Interface weird sometimes on mobile phones

I use this to keep track of my service hours for a few of organizations I am involved with.

Sep 11, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It keeps all of my service hours in once place, allows my organizations access to see those service hours/events, and you can check in at certain places if they make an event on the app.

Cons: It makes you log in every time if you haven't recorded hours in a while, which is inconvenient. It also is not the easiest app to navigate and can be difficult when recording hours.

MobileServe Has allowed me to reflect on and keep track of the service I do.

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The things I like most about this software are that it is easy and convenient to use and it allows you to describe the service you did and reflect on the impact on yourself and the community.

Cons: I had some confusion when first using this software, but once I got used to it I did fine. There have been updates since that have made it easier as well.

Great all

Sep 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am able to track my service hours directly on the app and able to see my progress right away. Great app

Cons: I get too many emails. When my leader adds all the events, I get an email every time. I am able to see this on the app so the emails are unnecessary.

Was very tedious to use.

Sep 07, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: That it essential via a Computer and not just a phone app I always have too many phone apps and not enough storage on my phone.

Cons: When we needed to add new members to the software it took a long time to be able to find the code to join the group. We have to log our service hours twice and your software has alot of steps on loging hours. Also you cant break it in to semesters which isn't efficient.

Overall: None

Mobile service is a neat idea, but I feel as if it is easy to fake hours

Sep 07, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I enjoy that it keeps track of every activity and doesn't delete activities after a certain amount of time.

Cons: It is very easy to fake hours. I wish there was a better way to verify the hours to prevent this from happening.

Overall: One benefit is that it is a good way to have information on every service project I have done in one spot

I use it for my fraternity at school to log community service hours and study hours. Works great

Sep 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's simplicity in the way that I personally use it. I use it to log my community service hours and my library or study hours every day.

Overall: An easy way to organize certain things for my fraternity.

the mobile app has been very user friendly and a great way to track volunteer hours.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: a great tool for teaching Girl Scouts tracking methods for volunteer hours. Easy access and keeps me motivated to track my time.

Cons: Needs a way to build your group in so you don't have to type the same thing over and over.. also needs a few other options to choose from.

Overall: shows me how little I was actually volunteering when I felt it was so much more.

MobileServe has been a quick and easy way for me to track my volunteer hours with my sorority.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It is efficient; I can use an application to easily mark my hours. It is also aesthetically pleasing; the design was clean and clear.

Cons: Initially, I was confused by what was a required field and what wasn't when logging my hours. It would be cool if each organization could customize their fill ins.

Easy to use and helpful in keeping duties organized

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that the app is easy to navigate and that the hours can be put in without much effort needed.

Cons: I dont like that people can put anything in the system without it being fact checked. I think that there should be more of a calendar to view what events are upcoming for other students so others may be able to attend the event as well.

Pretty good and easy

Sep 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and compatability with my fraternity for tracking service hours. It's a lot nicer than the schools website form for it.

Cons: I got a little confused during submission of a service event regarding like an overseer type person. It took me a second to realize it wasn't required line.

Overall: A way for my fraternity to see my hours independently and easily outside of the school.

I use mobileserve to log my service hours for my Soroity and I love the app.

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy,
efficient,
motivating ,
encourages more service hours,
logs my hours by date and month,
is easy access for my Soroity to see my hours,

Cons: I have not experienced anything I do not like about this software but if I could change anything it would be the format for creating an account. I would make it a little easier for new members.

Overall: I can log my service hours easily and check exactly when I did them and for how long. My sorority has easy access to this site and can also see my service hours.

An efficient way to organize and log your service committments

Sep 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use, you can see how many hours of service you are logging in terms of volunteerism and charitable giving, and you can analyze your time investments long-term.

Cons: You have to log in every session for each day you make a commitment. I wish there was a weekly time commitment option where you could log your hours per week instead of hours per day.

Overall: Efficient software for logging service hours

I enjoy using this app versus what we used to do to log hours for our scholarship organization.

Sep 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of categorizing the different types of hours (service learning, service leadership, volunteer, meeting, etc.)

Cons: There's nothe much I don't like about this, I do wish however that it would remind you to check out of events about once an hour because I often forget about it.

Overall: I get to check my hours without waiting for my advisor to send me an email about it

I love the ability to keep track of my hours and activities.

Sep 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to look back at what I have done is great. It's also SUPER easy to use. I can just pop in, record my hours, and be done. I also like being able to upload photos, and make little notes.

Cons: The most irritating thing I have encountered was when there was an update that required inputting your birthday. I mistakenly just put in the current date, and I ended up in this horrid loop of having to update my birth date, but not being able to update it without getting a notice that I had to have a guardian approve it. Simple glitches.

MobileServe is great for keeping track of service opportunities and hours that you have completed!

Sep 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that all of my volunteer information is in one place and I can keep track of how many hours of service I have completed without having to think back to the last few months every time I need to know how much service I have done.

Cons: I need to complete a number of service hours per semester, so the only thing that I don't like about MobileServe is that each semester I can't set a date to count my hours from. My home screen shows me all of the hours I've ever completed, so if I need to see how many I've completed each semester, I have to go the activity log and count the hours between two dates rather than being able to click on certain semesters and seeing how much I completed in that time period.

Overall: With MobileServe, I don't have to write down my service hours or try to think back and count hours. It's all in one place for me.

It's designed well, but I haven't found it terribly useful yet.

Sep 02, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's quick and simple. I like the layout, which allows quick use and makes logging hours less painless.

Overall: It helps a group keep track of service hours.

This shows me my hours which makes me feel proud of myself.

Sep 01, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of posting hours. It doesn't take a lot of time and if you post right after you finish Volunteering then it would take no more than 5 minutes.

Cons: Having the photo on there. I would rather not have anything there but it does require that you put a photo on there.

Overall: Tracking my hours so I know exactly how much I have.

Good experience overall

Sep 01, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Value for Money

Pros: Awesome way to track service hours, easy to navigate, loved the layout of the website. Made me feel empowered to see how many service hours I had tracked over time.

Cons: Couldn't connect my Facebook to my account for my first account after I had already made it, then it created a second account and I couldn't merge them. I wish I could have for easier log in.

Very easy to use and good interface

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that all the data for a group is centralized. We use this to track service hours for a fraternity and it makes tracking hours quite easy.

Cons: I wish there were an option to get hours verified by a supervisor. Currently, members can 'fake' hours without a second verification from a supervisor.

Overall: It makes reporting our hours to our national fraternity relatively easy.

Very easy to keep track of hours love it

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to keep track of volunteer hours. It's great to see how many hours I have put in.bi really enjoy the site.

Cons: Click in and out to put in Al the volunteer hours I have done. I would like to click once and put as many hours as at once

Overall: Keeping track of all activity

Tracking hours made easy! Very quick and easy to use!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that MobileServe is super easy and quick to use. Tracking hours are easy and having your service resume at the tip of your fingers is amazing!

Cons: The only negative about mobile serve is that I wish mobileserve gave the opportunity to print your logged hours with the description because the service resume does cost money.

Easy to use

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: It is easy to use and very organized. I liked that there were many options to verify that you did the activity listed.

Cons: Wish there were more types of activities allowed for comunity service. It was kind of hard to figure out at first wish there was like a guide.

The program is great and makes the process very easy.

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's easy to use and convenient. The software makes logging volunteer hours easy and makes it not feel like a pain to complete.

Cons: The contrast messages from customer support. They send a few a month it feels like and really annoys me when I know how to use the program.

MobileServe makes it easy for me to log my service hours.

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that I can attach a photo of me doing service. I also like the simple, attractive layout of the app, which makes it easier to use.

Cons: I don't like that I have to type in my supervisor email every time I do community service. I wish there was a "use last supervisor" button.

There also should be some sort of way to confirm that my supervisor approved my hours.

There also needs to be an Android app.

Overall: We monitor service hours using this software in accordance to our national fraternity guidelines.

The screen jumps around and is often difficult to stay on one screen

Aug 31, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: I can log hours on my phone. I can edit when I need to change my hours. I can log hours ahead. I can look back at what days I worked and what hours I have logged.

Cons: It constantly jumps from one screen to another. It doesn't separate the hours worked in a month, so I have to manually do that. The signature has never worked for me.

Easy to input hours and update

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like how we do it manually on here, it's convenient and environment friendly compared to paper. I enjoy how we can insert the numbers and the dates and get a signature on the phone.

Cons: I think it's good as is. Maybe add more creative buttons. I can't see my friends on the timeline it would be cool to see pictures we post of doing community service.

Mobileserve is a very useful tracking app of service activity.

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: This app is very convenient, especially with the technology that is used today. Mobileserve also keeps me organized.

Cons: I dislike how this app deletes any previous info when I try to edit or to add to a service activity.

Good App

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's the easiest way to submit service hours into my school. All of my friends use it, and we actually end up competing because we can add each other as friends, within the app!

Cons: I wish when you submitted hours, it wouldn't set the date to the day you submit them, because that could cause confusion.

Overall: I was able to get all my service hours in, in a timely fashion.

convenient, easy, happy

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: MobileServe is super easy to use and convenient. My sorority uses it for attendance for numerous events and its such easier than taking role. it is also nice to be able to document service with pictures bc i easily forget about a lot of what i do

Cons: My only issue with MobileServe is how much space it takes up on my phone. When i get the alert for low storage, it is the first to go

I don't use it super often, but when I do it's super easy to use

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ease of use and the ability for the software to remind me what I have to do to submit hours. I don't use the service super often, so it's nice to have reminders.

Cons: It can take me a second to find everything I need to. A more straightforward interface would be nice.

Overall: I got to realize how much I helped out the community

When I can connect, it works very well.

Aug 31, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As the service director for my fraternity, Mobileserv is great for managing the test of my brothers' service hours and making sure they get done.

Cons: Sometimes, the app doesn't open up or work as well as I'd like it to, which becomes a real inconvenience.

Overall: I get to manage the service hours carried out by my fraternity brothers.

Convenient to use, but doesn't remember common email addresses, or service inputs. Crashes a lot.

Aug 31, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It makes tracking service hours easy and the ability to attach pictures or geo-location is a nice feature.

Cons: When it crashes it does not repair timely or even acknowledge the fault. It also doesn't remember common inputs, which makes recording events much less convenient than it easily could be.

Overall: Ease of tracking individual's service hours.

I use this site/app to log my volunteer hours. It is easy to keep track of what I have done.

Aug 31, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is easy to input my volunteer experience, I can share pictures or share the update with others. I like that it also has room to store contact information to verify other people's hours or find the contact information again.

Cons: I don't like that it counts all of the hours you have ever done. I wish you could make it show the hours you have done this school year, semester or even "most recent hours". This makes it easier for us to say "Look this is what I did this year"

Through the KY YMCA, I have utilized MobileServe as a tool to log hours for Y-Corps. I love it!

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that it is easy to access my community service involvement. My most favorite thing about this software is the story telling involved. I love that I can go back and look at stories of service. Pictures included are also a great plus! I love that I can share pictures of service, rather than gloating them on social media.

Cons: I feel that it can be timely. I find myself in a habit of "stocking" my hours and submitting them all at one time for the week or month. I also wish there was a way to go back and plug in pictures from service.

Overall: I am able to track all my community service and access it at any time. I also love that I can share my service stories!

I've had no problems what so ever

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use to submit hours. The design is nice. Sometimes I forget my password and they have always helped to respond fast.

Cons: I wish they had restart the hours after every year. It's hard to determine which hours were done when. Other than that it's been fine

Mobile Serve is much easier to use on a larger device such as an iPad compared to a phone.

Aug 31, 2017
4/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that the information is relatively easy to input and doesn't require carrying around loose sheets of paper for volenteering.

Cons: I don't like the software on my LG phone. Whenever I attempt to imput information, the page is reloaded to the top of the page and I must scroll down each time. Also, the signature is not in sync.

It is a great experience that shows your volunteer hours in a breeze.

Aug 31, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It is easy to connect to the leaders of your service organization, so they can see the service hours you have done. It keeps all parties connected and involved.

Cons: The thing I like least about this software is how many hours I can put in at once. Sometimes I do a week long voluteer trip and it wont let me put in all the hours at once.

I really like how easy it is to keep track of my services hours for myself and my organization.

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of recording and monitoring community service hours. Along with the variety of things you can record.

Cons: The application on my phone is a little more difficult to navigate than using it on a computer. It would also be helpful if we could type in organizations we donated time or money to that are new to the application.

I've used MobileServe for two years to log service hours for my scholarship program.

Aug 31, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: My favorite thing about MobileServe is how easy it is to use! It's an incredibly functional and intuitive app.

Cons: My least favorite thing is that the app itself doesn't motivate me to serve or log service hours. It always takes prompting from the director of my scholarship program for me to remember to log my hours.

Easy to use and a great way for students to log community service hours!

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User- friendly and tracks useful information for schools and students. It also gives great visual reports and breaks up organizations into separate groups.

Cons: Kids sometimes forget to log their hours so a reminder or alert tool may be a good idea, I didn't have many dislikes.

Very efficient, saves time, money, and paper!

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use for students is a great feature. They can submit their service hours immediately instead of carrying papers around for months. Then it is very useful to have a record of this--a service resume, if you will--for when they are submitting college and scholarship applications.

Cons: It is sometimes difficult to organize student hours in order to see just this school year vs. cumulatively.

MobileServe has helped our museum build a consistent volunteer base for the first time in years!

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our museum is constantly planning and executing events both large and small scale. It became nearly impossible to coordinate volunteers solely via email. Eventually we realized that we were not only missing out on essential volunteer help, but our volunteers were also missing out on opportunities. MobileServe's software has made it incredibly easy to add users and send out invites with specific time slots. Plus, the kiosk sign in is perfect for our non-tech savvy volunteers who prefer to interact in person. It's a total package!

Cons: Sending out event invites to non-member volunteers can be a bit more difficult. It would be great to send invite links as a first step, and then encourage people to sign up.

MobileServe has been an efficient and reliable way of tracking my service.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how quick and easy it is to use. It is nice that we can track our hours in one place and that is how our officers get to retrieve the information.

Cons: Sometimes I got a little lost on how to use it but now I know it all. If there was a easier way like a tutorial to show the chapter, that would be nice.

This has streamlined so much for our service program.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I appreciate that Mobile Serve listens to our concerns and actively works to update the functionality of the app. It has grown so much in the short time we've used it!

Cons: There are some features with sorting that could be improved, but otherwise, anytime we've had a suggestion they have been more than willing to work with us to either find a solution as is or to adapt the program to suit our needs.

Overall: It allows us to begin tracking our students' service experiences from their very first day at our school until their last four years down the road. I especially appreciate what it allows us to track with our multi-faceted senior level semester long projects.

This is such an excellent software for service participants and sponsors!!!

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease with which you can track service work. Our YCLUB uses this with all of our students and they love seeing their progress!

Cons: The only trouble I had was getting logged in, but customer service was ridiculously helpful and got the problem fixed!

Easy to use

Aug 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Volunteers seem to like it, is easy for them to navigate. Like ability to communicate with volunteer.

Cons: Wish we could ask more questions for the volunteersto answer. Multiple choice, yes/no, rating scale would all be nice

This has helped us a great deal in managing our volunteers and their commitments in real time!

Aug 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use via computer or phone, clear visibility for both the volunteers and the organization to see what hours have been completed, thus eliminating the back and forth between the parties when questions about what work has been completed.

Cons: Given the ease of use, it is at times 'too easy' for individuals to enter time in that has not been worked causing us to have a 'false positive'. However, given that this is our first year using the software, there needs to be an adjustment some to our processes as well.

Overall: Time savings and clarity

Mobileserve is easy to use

Aug 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: I like its simplicity as well as it's ability to friends other. I like how it shows the people who are in your organization & suggest them as friends

Cons: That you have to name someone who's in charge of the event because I don't always have their contact information

Great customer service and a very easy to use product.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes collecting and tracking service hours very easy. The design is engaging and intuitive, our students quickly learn how to use the software. The price is very affordable and I have been impressed by the customer service.

Cons: The only challenge has been getting all students signed up, but this is a challenge on our end, not something wrong with the software.

Overall: Much better way to collect service hours.

MobileServe is AMAZING! I have so much more time now!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This company is incredible. The staff is friendly and quick to reply to questions. I have had incredible support along the way. I also really appreciate the program. It has freed up hours of daily work for me by digitizing our record keeping and communication portals. I'll have instant data. It's user-friendly and simple. It's very affordable. It's just incredible. I can't imagine NOT having this program!

Cons: Honestly, I haven't met any challenges yet. Getting it set up and running took some time, but it's worth it.

This application promotes and helps students maintain a lifetime of service to their community.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability for students to update their service and the continual tracking of that logged service throughout their secondary school experience

Overall: One stop shop for logging all of my students' service learning

It's pretty simple but the app is no where as user friendly as the website.

Aug 11, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I like that it can go into any type of device. It makes everything really easy and integrated so you can use it wherever whenever.

Overall: Ease of communication

Good, but extremely difficult for the non-tech savvy to use or understand

Aug 11, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: What I like most about this software is how it makes it so easy to view all of the different events in one spot and sign people up quickly

Cons: Each page must be reloaded and when working with a large group that keeps track of your hours it become increasingly agrivating when it takes 7 hours to see If 160 people are up to date on their hours because each page takes 30 seconds to load

Mobile Serve has taken our community service program to a whole new level!

Aug 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As the director of our school's community service program, I find the ease-of-use to be excellent. Students appreciate the ability to log hours right from their phones - and even post pictures of their service experience. I like the real time response; students can know their up-to-date service hours totals as fast as they can check a text message! I love the reports that can be produced from the admin side. The communications features are nice too; I can push out a service opportunity for my students (and receive responses) at any time with one entry on my dashboard

Cons: Honestly, most of the bugs were in the first few months of launching Mobile Serve in our school and support always responded quickly to my help requests. The only thing I can think of now is that there is no current way to archive sub groups - though I've heard they're working on it.

My experience has been excellent.

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very simple to use. I LOVE the reporting opportunities. The support that I have received has been equally great.

Cons: The app seems to have an inconsistent functionality when using an iPhone. The ease of use is much better on Android devices, as reported by my mentors.

Efficienct and Effective

Aug 10, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It has the potential to be very beneficial for large groups logging large quantities of service hours

Cons: It is difficult to use in large systems (i.e. Greek systems) where not all organizations are using the software

Overall: Mobile Serve expedited the logging of our organizations service hours

This app allows me to measure my sorority's impact on our community in a fun and effective way!

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the easy to navigate style of the app. It's easy to track the progress of a group using the website.

Cons: I think that it should be tested for bugs frequently so that nobody encounters any issues while logging hours.

Overall: insight

We love using Mobile Serve with our Y-club members.

Aug 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The app is easy to use and it is convenient on both a pc and an iPad. The app is attractive and the software is intuitive.

Cons: Our only struggle has been adding photos at the "correct" time so that they will display without having to redo the entire entry.

Overall: An easy record-keeping of our students' service hours.

The platform isn't very user friendly for the people who are providing service opportunities.

Aug 10, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Students can see lots of events in one place.
Other than that, I don't really like MobileServe that much.

Cons: I don't like that the person who is verifying a student's hours on a project, cannot adjust the time spent on the project(i.e. student puts down 6 hours but it was really 7). I don't like that anyone who signs up for mobileserve after an event has been posted cannot see it. A lot of my students had a lot of difficulty using the software this summer. Also, it was really challenging to find students' email addresses when we needed to contact them. It really isn't user-friendly for moderators.

Overall: To be honest, none. We had another program that was more user-friendly.

Easy to integrate, easy to understand regardless of level of abilty with technology

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How much it simplified everything for the philanthropy chair from dashboard to reports. It made calculating totals and ensuring members were reaching their goals 10 times easier. It allowed for me as the philanthropy chair to monitor over time rather than checking every six months as we had done prior to the product. Being able to monitor in real time allowed for me to connect with members who might not have been reaching their goals.

Cons: None, the only hard part was getting our members to WANT to use it but once they did use it and saw how great the product was they loved it.

Overall: More participation from the members and more desire from members to log their hours and activities

MobileServe is a great way for our organization to keep track of service hours.

Aug 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy that our members can track their own service hours easily on their app and that the service hours are compiled in the dashboard to view as a whole.

Cons: I wish that the software would allow for the dashboard on the mobile app, or for easier transition between the dashboard and my personal user page on a pc set up.

Overall: It is much easier to track my service hours for organizations and work.

Easy to keep track of over 50 peoples volunteer hours!

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how it shows you how many hours each person has and how much your group has in total also. You also get to see each name in alphabetical order making idly easy to search.

Cons: I don't like how it doesn't separate the hours by year or semester. I find it hard having to go back and look at specific dates and then totaling it myself.

The connectivity it allows is a service that we did not have, but now can't imagine not having.

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to better see and understand who is volunteering and how. This includes day to day, but also for reporting purposes.

Cons: I feel like there are still pieces of information missing in profiles that would be helpful to sort and report on.

Overall: Volunteer check-in and verification, reporting, social media connectivity

We've used this for our volunteer hours for our sorority and it's provided great use.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of using this for volunteer hours for the whole sorority at once. We used to use paper and this is much better.

Cons: The only con is that some of the volunteer hours don't go through to the administrator but it looks like it goes through to the person, so we had some issues last semester.

Overall: We got ease of use and the fact that we don't have to use paper for volunteer hours saves time.

Great way to record student service projects.

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It was easy for students to enter information and for supervisors to approve the hours. I also liked the charts and graphs that were generated.

Cons: One of my students had limited access to the internet and could not always submit service hours in a timely manner.

Easy to use, good for my chapter.

Aug 10, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple and does what I want it to. I like that it has some extra features that I didn't even know that I needed.

Cons: Doesn't have the features that I would want. I would like a better way to organize service hours and view them.

Overall: Easy to log my hours and organize my chapter's service hours.

I use Mobileserve to track Youth Servicecorps hours.

Aug 10, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that the members are able to write what they did during their service hours and that is easily seen by me when I accept the hours.

Cons: The site isn't as fluid as I would like it to be. Getting to the dashboard to see the members hours could be easier.

Overall: Seeing a snapshot of the members and the service they are doing is great. I also love that it tells you how much that service is worth.

Something new that people needed

Aug 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ease of use, searching for events around you, the ability to track what a group has done, create events

Works well for tracking hours

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It allows us to keep track of everyone's hours. There are many members in our organization so it is quite useful.

Cons: It mainly only tracks service hours. It would be great if it also tracked our fundraising/giving component of our organization too.

We are excited about the potential of Mobile Serve and the time that this will save our students.

Aug 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability for students to track their hours and gain responsibility. This will allow the students to be able to record hours in the moment.

Cons: I am managing a program that has four classes and I have to have four different screens. Not having to toggle back and forth would be helpful.

It is constantly updating and improving! Love the simplicity!

Aug 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love that it is constantly being updated! The programmers really listen to feedback and make changes to help larger organizations!

Cons: Having to enter hours separately for each day. If I volunteer for a week straight, I have to enter each day as a new entry.

Quick and easy communication with groups and individuals!

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Having the students to be organized and accountable on the spot with their Community Service hours is fantastic! Being able to keep in contact with so many people in so many different places at one time, ease of use, and user-friendly updates from our suggestions are all fantastic.

Cons: Getting the students to consistently use it to track their hours and would love a quick-high school friendly tutorial within the app. so they could learn how to use it quickly.

Overall: The students can take it with them and be accountable to get the signatures and keep a running log of their hours.
I did miss emails sometimes to go in an sign-off as an advisor for some of the students and it threw them behind on knowing how many hours counted for them. We did get a bit better over time with them reminding me.

I have had a great experience with the staff, and the dashboard accesses.

Aug 10, 2017
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It is easy to use and the staff is great. I think that it makes a lot of sense intuitively. The product is good.

Cons: I cannot get my volunteers to use the software. I am struggling with the idea that when I create an event with volunteer sign up times, I have to share it with each person after they create an account. When they log in that should be able to see all the events already. I some volunteers that don't want to create an account, they just want to fill in their name on an event slot.

Overall: I think it would be great if my volunteers were more willing to use it.

I began in earnest to use this program, but had limited success due to time constraints.

Aug 10, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use is amazing. Students were more savvy about using it than either myself or site supervisors. Ultimately it worked out.

Cons: There is some set up that needs to be put in place and I began this process *after* the semester had already begun, hence there was limited capacity to incorporate all the features, because I just didn't have time to do that work as well as manage class prep/lessons, etc.

Overall: easy way to track students' service hours

It's super easy to use, and great for organizations that require members to complete service hours.

Aug 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It adds my hours for me and lists my activity in an easy to read way. Easy to input details of service such as organization and what I did with the organization.

Cons: Has to have internet or Wi-Fi to use, and when I'm out at a camp or somewhere with poor signal it's super slow.

Customer service is always very great.

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: System is very easy to use and your impact made both in hours and dollars is awesome. I like when I received the email breaking down the percentage of hours for each category and organization.

Cons: Not much. It has to be the ability to create your own event. I think I just haven't used it enough to become familiar. Many events I host, have a week in time and it's difficult to submit a weeks worth of volunteering.

Great use for fraternity

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: To be honest, my organization is traditionally not very good at keeping track of service hours or time at philanthropic events. I would recommend any organization looking for an easy, but highly effective way of tracking service hours to use this app. As our organization requires service hours, we were able to actually verify hours and hold brothers accountable for their service.

We Are #Blessed

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You can log and organize almost anything!

Cons: Some features are still being developed.

Overall: MobileServe is heaven-sent. We've struggled with recording and organizing all our philanthropy, service, and study hours for years -- we had even given up some of our service goals just because it was impossible to keep track -- but then MobileServe came along. Just minutes into the the pitch, we were sold. It's become our one-stop shop. We use it for all our events, so all the information is in one place, people can RSVP, and it automatically sends reminders. We log everything on there too. Instead of using Google Documents that people always forget to update, everyone logs their service or study hours right then and there. Plus, we ask everyone to geo-verify so we can keep people accountable. We just got started with MobileServe a month or two ago, so all 150+ chapter members are still getting the hang of it, but we've already seen so much improvement. We could not recommend it more strongly.
In terms of administration, the company is always developing and adding features, and they have been really receptive to our needs. They have made sure that we figure everything out. Mobile-Serve is a great company, through and through. 10/10 Would Recommend.

Recommendations to other buyers: The features are all flexible, so even if you don't initially think the app could do something, there's probably a way to finagle it.