# Page 2 | MobileServe Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is MobileServe the right Volunteer Management solution for you? Explore 190 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143830/MobileServe/reviews --- MobileServe 4.3 (190) [View alternatives](https://www.capterra.com/p/143830/MobileServe/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of MobileServe ## Showing most helpful reviews Showing 26-50 of 190 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TG Teresita G. Coordinator Community Service Education Management Used the software for: 6-12 months ### "MobileServe happy customer" March 26, 2020 4.0 I am very happy with MobileServe in general. I am always excited when they put out new features and their customer service is excellent. They seem to be a company that adapts to the changing needs of customers Pros This product is very useful to cut down on unnecessary paperwork and files! The student apps have been seamless with our system so that everything is in real time. The reports that it exports are very fast and I am constantly running reports that I was unable to do before. The customer service is excellent. The updates are always improving functionality and they seem to really listen to the customer and innovate the app accordingly. Cons The language of the app takes some getting used to. Also since it is built for individual volunteers,service agencies and also schools, at times it is not one size fits all with the features. I would very much prefer that it did not post the total hours submitted when the student opens the app, because in our program the student's approved hours are what matters, and also the student starts at zero each school year. So it is a challenge to have to tell them to look past that number. Also the kiosk mode is hard for a school to use. Made more for another setting I think. Review Source EC Elena C. Student Life Assistant Education Management Used the software for: 1-2 years ### "Love MobileServe" August 6, 2019 4.0 My overall experience has been really good. The support system at MobileServe is wonderful. The tech that I work with is very responsive, and extremely helpful. When I need to know something new (i.e. reports), the tech will send me a video and walk me through it step by step. MobileServe has made this part of my job so much easier. I so happy that we were introduced to Mobileserve. Pros It's easy to work with. I love that students can get supervisor signatures on site, or that they can email their supervisor requesting approval, and Mobileserve will send the supervisor and email for approval. I use to have to do all the entries myself, now with Mobileserve students are responsible for their own entries. It has saved me a lot of time, and my time is now used with just simply verifying student service entry. Mobileserve has made this part of my job a lot easier, and more efficient. Cons What I don't like is that you cannot tell when a student has a new entry. You have to go into each of the students records to see if a new entry was entered. What I would like to see, is when a new entry is entered, it should have a flag informing you that a entry has been submitted. This would save time from having to go into each individuals students records looking for new entries. Review Source MEM Mary Ellen M. Teacher Education Management Used the software for: 6-12 months ### "Mobile Serve and Service Projects for Middle and High Schoolers" July 30, 2019 4.0 No business problems, just getting used to the system and the challenge to train my 11 and 12 year old's who have to call or text parents to have them set up the account - takes time. The high school students have no problem, they can set up their own accounts with parental help. Pros Number 1: I like the ease that students can log in their service hours by either taking a photo of the place they served, or having an adult supervisor sign their name on the student's cell phone or having the student send the supervisor a verification form that just needs a click an automatically logged in. Number 2: as a teacher I have easy access to verify student's service it's at my fingertips. Number 3: Alleviates a "paper trail," which is what I had to use; now, I am paperless. Number 4: Expert help was always available and responsive in a timely manner. Cons Number 1: I work with 7th graders who are 11 or 12 years old and they need parental consent, first. I understand the policy, however, a mother e-mailed me she did not want to give her social security number to Mobile Serve. This was one experience - she waited until her daughter turned 13 (in April) and could set up her account on her own. Another "negative" is the system does not allow me to check the same student multiple times, that is, when I log into a student's account to check for verification of her service, I check, then want to check her other services, but I am out of her account and have to go to the beginning where all students are listed and click on her name to check for the next service. I don't have the liberty to stay on the same person and scroll and check her other services. Review Source JB Jessi B. Head of Humanitarian Service Primary/Secondary Education Used the software for: 2+ years ### "Excellent tool for tracking service hours" September 6, 2019 5.0 The students find the app very user-friendly and reporting hours is much easier for them now. I like that there is a way to put in volunteer shifts now with the number of volunteers needed so that students can sign up for specific time slots. The mobile app checks them in when they arrive, which is very convenient. Also, when we have events on campus, the students can sign in and out using the kiosk mode. Pros The customer service is excellent. The team is very responsive to our needs and to our suggestions for future upgrades. I manage the service hours for over 150 students a year. MobileServe makes it easy to track and verify hours as well as to communicate with volunteers. I love the ability to set goals and also to create reports from all the data. Cons The only things I wish this software had that it doesn't are: 1) The ability to attach a file to a service event. Many service opportunities require an application and I can't attach the applications to the event announcement. 2) The ability to announce/advertise an open-ending volunteering opportunity. The opportunities have to be an event or something that occurs on a recurring date. If there is an organization that has flexible hours and/or that is looking for students to volunteer over a long period of time, I can't use the event feature. Review Source OC Oscar C. Teacher Religious Institutions Used the software for: 6-12 months ### "Basic Program but meets my needs" August 25, 2019 4.0 I would say my overall experience has been good but there needs to be improvements to the website and dashboard. The app and the website is a basic program. It would help me a lot if there was a "admin" app to work from on my phone. Pros I like the ability to be able to monitor the hours in one single location. Cons There is not an easy way of switching from one record to another. I have brought this up with the software team about 8 months ago. They mentioned it will be fixed over the summer and still have not see any improvements. If a character or word is left in the search field, it does not go away unless you delete it. If I was not aware of the program, it would stay there until I ask for help. On the main website, they have a "chat" feature but it is not manned 24 hrs a day. Therefore, what is the purpose of the chat function. It would be nice that when the users enters hours on the app, that all fields be required or it can not be submitted. I have had many troubles with students not entering all the information such as category, supervisor names, supervisor's email, etc. If the student does not enter category, then I as the admin is not able to see the entry. Review Source RO Raymond O. Service Learning Director Education Management Used the software for: 1-2 years ### "User Friendly & Effective" August 5, 2019 4.0 Overall, the experience is positive and the software works well. The team who updates and maintains the software are very responsive and helpful. Pros The mobile app is flexible and user friendly. It allows for multiple ways to verify service. The one feature that needs modifying is the limit on the on the number of hours service. Currently it's 20. To get around this one goes to his/her online account via a computer to edit the activity. MobileServe also offers sub-organizations as a way to organize groups and editable categories for different areas of service. Cons The limit an administrator has to changing content on a user's account. A school administrator cannot change a student account for accuracy. The student needs to do this and students do not always follow through. So, having access to account while an individual is associated with the organization would be an improvement. Also, MobileServe does not work with Naviance, the system used in the college admissions process. This would be helpful as most schools use this service and adding one's service profile to Naviance is an important step in the process. Reason for choosing MobileServe I chose MobileServe for the options it offered to organize student data. Review Source MS Monica S. Campus Minister, Teacher Primary/Secondary Education Used the software for: 1-2 years ### "Service as you go" August 20, 2019 5.0 It has been genuinely good. It was difficult getting another administrator on as it took several months. Pros You do not need to remember to bring the paper. The student always has an accounting of her hours throughout her high school experience as she applies for scholarships, college, awards, and other organizations like National Honor Society. As an administrator I can give an instant accounting of the service hours and where the students did their hours. Cons There is no where on the app that says be sure to fill everything in or the hours will not register with the administrator. I had many snafus with making sure the number of hours that were registered with me were also the same as she had. The directions at times were confusing... Reason for choosing MobileServe I knew it was very effective as it was recommended and used by Canisius High School. I value their opinion. Review Source KP Kate P. Director of the Center for Leadership Education Management Used the software for: 1-2 years ### "Overall a good product" July 30, 2019 4.0 Overall, it has reduced my workload considerably by having the recording of hours done through the app. The only problem is that there are too many students submitting incomplete records and thinking that they're done with their part of it when they're not. Having said that, when I do reach out to MobileServe, they are quick with a response and have promptly addressed most issues. Pros It's easy to set up and use. Students are able to work with the app easily and the feedback from them is that it's much easier than the paper system we used before. Cons I wish that certain fields (such as the name of the organization served and the verification information for the supervisor) could be required but because that can't be customized by school we haven't been able to get that feature. This means that many students log in hours without including any source of verification which means I need to track down those students and instruct each one on how to fix the problem. Also, when they log in they see the hours that they've recorded, not the hours that have been approved which is misleading for them. Reason for choosing MobileServe Because I was told by others that the customer service element was very strong at Mobile Serve. Review Source JG Justin G. Instructional Technology Specialist E-Learning Used the software for: 1-2 years ### "It works well and easy enough to navigate." July 30, 2019 4.0 Pros Out of all of the service hour tracking systems available, MobileServe had the most options. It has a sleek interface the translates well to mobile devices. There are several ways for uses to verify their service hours. Running reports is relatively easy. Cons You cannot create user accounts yourself, all endusers need to register and add an organization code. When dealing with hundreds of users, it can be pretty frustrating trying to get all of the users to follow all of the steps to register properly. If they gave admins the option to upload a user spreadsheet like most other systems I use, this would be so much easier. I really would also like the ability to remove users from the organizations if they change status or leave. Review Source BP Ben P. Teen Programs Director Non-Profit Organization Management Used the software for: 2+ years ### "Incredibly useful for Volunteer Tracking" July 30, 2019 5.0 This is a fabulous program that ensures volunteers have everything they need to succeed. Pros I love that we can hold our team accountable through this product - it allows us to ensure everyone has access to volunteer opportunities, keep track of logged hours, and identify how our service impacts our community. Cons It has had several upgrades and improvements since we started - though I would say that the main issue has been lacking certain features we wished were there. All of which are probably particular to only us. Reason for choosing MobileServe MobileServe was better at accomodating all of our needs. Review Source JM Jared M. Program Director Non-Profit Organization Management Used the software for: 2+ years ### "MobileServe Reflection" July 30, 2019 4.0 Fantastic option to utilize our volunteer tracking. Pros I like most that it gives an economic value to the volunteering that people do and provides a beautiful graphic to display to others when sharing information about your volunteer impact. I also really like the breakdown of volunteer options for each user. Cons I think the event creator for volunteering is clunky and could be more user-friendly. I also wish that there was a notification function via the mobile app that I could approve hours. I also would like to see an economic value calculator or option for the type of volunteer work that is being done ex. a volunteer nurse has a greater economic value than a volunteer teen. Switched from [Volgistics](https://www.capterra.com/p/80509/Volgistics-Volunteer-Management/) Terrible Function and user-experience Review Source LA Ladona A. GT Coordinator/Student-Y Chapter Advisor Education Management Used the software for: 2+ years ### "Quick and easy communication with groups and individuals!" August 10, 2017 5.0 The students can take it with them and be accountable to get the signatures and keep a running log of their hours. I did miss emails sometimes to go in an sign-off as an advisor for some of the students and it threw them behind on knowing how many hours counted for them. We did get a bit better over time with them reminding me. Pros Having the students to be organized and accountable on the spot with their Community Service hours is fantastic! Being able to keep in contact with so many people in so many different places at one time, ease of use, and user-friendly updates from our suggestions are all fantastic. Cons Getting the students to consistently use it to track their hours and would love a quick-high school friendly tutorial within the app. so they could learn how to use it quickly. Review Source AL Andres L. Director of Campus Ministry Education Management Used the software for: 2+ years ### "Cathedral Review of MobileServe" March 27, 2021 5.0 In overall, I really like MobileServe. It easy to use and our students seem to manage it well. They can download the app to their phone, mobile devices or simply use it on a desktop. Pros At Cathedral we have been using MobileServe for about 3 or 4 years now. We use MobileServe as a way to keep track of our student's service hours. It's easy to use and the customer service is great. Cons The only thing that I don't like is that MobileServe charges you depending on the number of students you have. Instead of a set price, but in reality it's not a huge problem. Reason for choosing MobileServe N/A Review Source AM Ashley M. Campus Minister Primary/Secondary Education Used the software for: Less than 6 months ### "Great, but a few ideas" January 29, 2019 4.0 Pros \- The app is so easy for the students to use. - I love being able to set goals. - This saves so much time compared to having to input all of their information into a spreadsheet. Cons \- It would be nice to create a report & save the parameters, so I don't have to run and edit reports over and over again. - It would be helpful if the Bulk Create had a drop down list of the students within the organization so I could just go down the list and check the students it applied to instead of having to key in each name. - Allow the option of putting multiple dates, or a range of time, for a service entry - Allow admins to add locations that their students use regularly. - It would be nice if, when viewing a submitted service activity, I could click their name and be taken to their account so I can confirm that they already haven't received credit for that event. - It would be nice if the home screen that the students see could include their active goal totals instead of their overall total. I had a lot of problems with students thinking that they had completed their hours for the year since it was the total and not the hours from the goal they were working on. - It would also be nice if the end date of the goal showed up on the goal tracker. - Would it be possible to have the date a specific goal ends, but allow the admin to set an later date that they can input hours? For example: there are always a few students who turn their remaining hours in late. So though they are due on say Dec 7, I take late hours until finals. I would prefer not to change the date for all students, but I do need to be able to add late hours so they show up in the goal report. Review Source BL Brandon L. Teacher Education Management Used the software for: 2+ years ### "MobileServe Review" July 30, 2019 5.0 Overall, a very useful product. Some students complain about usability, however, after some additional help all are perfectly fine. Pros I like the fact that this application gives me different data points to help promote community service. It also allows me to track hours easily. Cons Some of the functionality could be improved. Incorporating a legend for the various symbols one encounters could also be helpful. Having the ability to export data into a spreadsheet by groups could also prove highly useful. Review Source DS Dustin S. Director of Teens & Outdoor Enrichment Non-Profit Organization Management Used the software for: 1-2 years ### "MobileServe" January 21, 2019 4.0 It's an added hastle to have to track all volunteer hours manually, so why not give that responsibility to the volunteer and that saves SO much time for the coordinator of the event/program. Customer Service has always been great and I love that it all started as an idea in the YMCA! I have suggested it to numerous facilities and organizations to help track their volunteers! :) Pros The ability to have the volunteers track their own hours and the verification processes. Attaching location, adding photos, signature feature, and the email. Very helpful there are options! Cons The color scheme. To be honest, it's hard to see sometimes due to the lack of contrast. White and very light baby blue is very hard to read. Review Source JC Jillian C. teacher, Community Service Coordinator Education Management Used the software for: 6-12 months ### "It's easier to track service at our school" January 18, 2019 4.0 Overall, I like it, because it's made it possible to track service in our school! I hope that users are offered more flexibility so that we can configure it in a way that will save us time. Pros Students and faculty can easily put in entries when they do service, and we can easily verify it through email. Cons Going through entries and approving or rejecting entries is a pain! I wish that you could have required fields. For example, I wish that users had to put in an email address in order for MobileServe to accept an entry. I also wish that I could choose how to organize the entries, and that it would stay like that. I also hate that you have to choose a category in order to reject or accept an entry. These things seem small, but they add up, and make using it much more time-consuming that we'd predicted! Review Source KS Kari S. Senior Theology Teacher Used the software for: 2+ years ### "This has streamlined so much for our service program." August 18, 2017 5.0 It allows us to begin tracking our students' service experiences from their very first day at our school until their last four years down the road. I especially appreciate what it allows us to track with our multi-faceted senior level semester long projects. Pros I appreciate that Mobile Serve listens to our concerns and actively works to update the functionality of the app. It has grown so much in the short time we've used it! Cons There are some features with sorting that could be improved, but otherwise, anytime we've had a suggestion they have been more than willing to work with us to either find a solution as is or to adapt the program to suit our needs. Review Source SM Sarah M. Dean of Student Activities Primary/Secondary Education Used the software for: 1-2 years ### "MobileServe helps me keep our students' community service organized" July 31, 2019 4.0 MobileServe has made it easy for me to track community service hours for 300+ students. Reports are much easier to generate now so I can push out data quickly to my administrators. We will keep using MobileServe! Pros 1\. It's easy for our students to use when logging their hours. 2. When I have questions, I simply email customer service and get a reply within 24 hours, if not sooner. They're also great about phone support. Cons Purging students is a pain. The MobileServe team has said they're working on it, so I look forward to their solution! Review Source KK Kevin K. Faculty Education Management Used the software for: 6-12 months ### "MobileServe pros and cons " August 6, 2019 4.0 There is a lot of responsibility being placed on one member of our school to log all the hours now and it has altered the relationship our students have with their service supervisors: MobileServe and the constant updating has made their experience feel much more transactional and cumbersome to the supervisors than our older pen and paper system. But, transparency and thoroughness seem to win out! Pros I do like that our boys need to log all of their hours consistently, they have to seek approval every week and there is a way to track them in an up-to-date manner. I think the team that runs the site is very helpful and responds quickly to requests. There are a reasonable amount of options that are helpful for our students and different ways to log their hours. Cons I don’t like that we can’t track the hours easily In a manner that is useful to our schools service requirement (hours, visits and consistency are all important to us and we need to do a lot of the leg work ourselves after the initial log) Review Source JB Jeff B. Service Coordinator Education Management Used the software for: 2+ years ### "MobileServe" August 6, 2019 4.0 Pros Relatively easy to use and track totals for each graduating class as well as the entire high school. Cons A little extra work to get the set-up correct for an entire incoming freshmen class, but after doing it once I think we've worked out most of the bugs. Review Source Jason D. Teacher/Club Sponsor Education Management Used the software for: 2+ years ### "This application promotes and helps students maintain a lifetime of service to their community." August 15, 2017 5.0 One stop shop for logging all of my students' service learning Pros The ability for students to update their service and the continual tracking of that logged service throughout their secondary school experience Review Source BK Ben K. Service Coordinator Education Management Used the software for: 2+ years ### "Mobileserve Review" August 13, 2019 3.0 Pros Students find it easy to use. Projects are easy to post. Cons Too many buttons to push when you are dealing with several thousand entries. Review Source NB Natalie B. Director of college counseling Primary/Secondary Education Used the software for: 2+ years ### "Community service hours organized " August 6, 2019 3.0 Product is ok. Would not necessarily recommend. Pros The price was right for our budget and there is a user app that is easy to use for students Cons The admin interface is basic, confusing to use, and not tailored for schools. Promises made for additional features two years ago have not been resolved. Functionality is basic. We use it to log hours and we also want to use it to invite students to participate in community service events but not useful. Reason for choosing MobileServe The price and the fact that there was an app that students can easily use Review Source RF Rachel F. Director Magis Christian Service Program Education Management Used the software for: 1-2 years ### "Mobile Serve Review" August 8, 2019 4.0 Pros I like that Mobile Serve is willing to work with me to make changes or adapt the product to my needs. Mobile Serve has great customer service and is pretty intuitive to use. Cons I don't like how setting up new accounts in the system works. I also would love to be able to select which fields I want to pull in reports. Review Source Similar Products Featured