Who Uses This Software?

E-commerce managers, digital marketing experts, CRO specialists, web analysts, designers and UX gurus.


Average Ratings

2 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Usabilla
  • www.usabilla.com
  • Founded 2009
  • Netherlands

About Usabilla

Over 20.000 professionals worldwide use Usabilla to gather continuous visual feedback from their users. Install a custom feedback button in just a few minutes, roll out targeted surveys and start processing the results in our intuitive reporting interface. With this instant and actionable data you can effectively improve your websites user experience, turn visitors into loyal customers and increase conversions. Usabilla also offers solutions for email feedback and visual surveys.


Usabilla Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

Usabilla Reviews Recently Reviewed!


Capterra loader

Doesn't have everything but still pretty impressive tool

Dec 12, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: Usabilla has a lot of functionality from a UX testing perspective. It allows for the creation of multiple testing buttons and campaigns and has a fairly impressive data/metrics dashboard to give you analytics on how your testing is going. Our company was able to figure out we had a bug right away solely on the fact that people complained through our Usabilla feedback widget, without it we might not have known as quickly.

Cons: it doesn't allow for native integration and right now are developers are struggling to get it working on all the pages we are trying to test. It also doesn't do heat mapping which is a pretty cool tool offered by competitors such as Hotjar.

Overall: Pretty cool tool, but not the easiest thing to learn and we are struggling with it consistently working properly.

Hear your users!

May 23, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Usabilla is a state of the art tool for listening to feedback and getting answers to questions at scale from the users when they are most prepared to answer them.

Cons: There are some parts of usabilla that could be improved when considering responding to feedback and closing the loop.

Overall: Overall the tool works exactly as it should! It is reliable and I am able to get more work done in half the time.