# Page 2 | Sapaad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Sapaad the right Restaurant POS solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143844/Sapaad/reviews --- Sapaad 4.4 (38) [View alternatives](https://www.capterra.com/p/143844/Sapaad/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Sapaad ## Showing most helpful reviews Showing 26-38 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TK Thariq K. IT Manager Hospitality Used the software for: 6-12 months ### "Complete end-to-end POS solution" August 8, 2018 4.0 Pros Sapaad is an end-to-end solution for a POS system. We have various different brands and Sapaad is our go-to POS system for all 20 outlets. It gives us consistency across all our brands which makes it easy to manage. Sapaad's support structure is good. They recently conducted training for all our staff from all our brands. Their team is really easy to work with and seem to appreciate their customers. Cons We have a requirement for customer-facing​ screens that we have already recommended to the Sapaad team. Review Source Response from Sapaad July 10, 2019 Hi Thariq, thanks for finding the time to write a review! We at Sapaad love hearing how easy it is for our customers to manage multiple branches with just one account. We're always looking for new featuers to add to our software so we value each and every feedback that we're given. We have some cool new features coming out soon that may not only address your recommendations but also improve other aspects of your restaurant's workflow! RH Rashid H. Finance & Administration Hospitality Used the software for: 1-2 years ### "Intuitive and easy to use system" August 8, 2018 4.0 Pros It was very important for us to have a POS system that was flexible and modern. We found Sapaad to be a comprehensive solution. What I like most is the ease of access and the freedom that the POWA offers as a hardware platform. It is compact and fully-featured. Their customer service experience is one the best. Cons Nothing that I can think of. I have a couple recommendations that I will send to the team. Review Source Response from Sapaad July 9, 2019 Hi Rashid, thanks for leaving a review! We're always looking for ways to improve our system which is why we value every customer feedback. We have some great features lined up that you will absolutely love! You can visit our blog for updates and we'll definitely inform you once they've launched. AA Ahmed A. Owner Food & Beverages Used the software for: Less than 6 months ### "Good and can get better!" December 6, 2016 3.0 I generally like the product, but we need to enhance few things in inventory: 1) no report that gives us purchases by item. 2) no report that gives us consolidated or combined inventory for all locations for a certain date. Pros Simple covers most inventory related functions support having central kitchen through "Production" which many systems lack. Cons One of the weakest POS systems: - Does not support offers like discounts on certain days or hours, discounts related to check balance, discounts related to specific customers or groups. - Can not add modifiers for combos!! - Combos options and forced questions are not as smart as other systems. - Does not allow us to define the forced question "Dine in" or "take away" Review Source Response from Sapaad January 12, 2022 Thank you for your feedback Ahmed! VR Vivek R. Business Development Executive Information Technology and Services Used the software for: Less than 6 months ### "A CRM, a POS and Much More" April 30, 2019 4.0 Pros \- Easy to use and learn without training - Order history of a customer can be used to make food suggestions to customers - Cloud based which means the data is not lost should the machine fail - Excellent customer care - Auto printing of planned meals on scheduled days in the KOT Cons \- Nothing in particular, the touch response on the UI can be better Review Source Response from Sapaad January 12, 2022 Thanks a lot for your feedback Vivek. JC Justine C. Managing Partner Used the software for: ### "Cost-effective, scalable solution for entrepreneurs!" August 30, 2016 5.0 Sapaad is the perfect solution for UAE-based entrepreneurs! It is cost-effective and scalable, and its easy-to-use dashboard enables small business owners to track and manage their daily operations from anywhere in the world. Sapaad is mobile-friendly and user-friendly, so everyone on the team from all different backgrounds are able to use the system easily. Sapaad's integrated inventory system and delivery tracking module makes it a perfect comprehensive solution for any start-up restaurant, at the right price. If you ever run into an issue or have questions, their friendly customer service team are quick to respond with a solution. Review Source Response from Sapaad January 12, 2022 Thank you for your review! Entrepreneurs worldwide have expressed the same appreciation for Sapaad as an affordable and scalable POS solution. As Sapaad is cloud-based, it gives them a head start without having to invest hefty capital expenditure on premise-based software. MR Mohammed R. IT Technician Information Technology and Services Used the software for: Less than 6 months ### "As easy as using your phone" August 8, 2018 5.0 Pros Excellent system and customer service. We attended the training session at their office and it was very insightful. The software is easy to understand and use even if you don't have any prior POS tech experience. It's as simple as using a smartphone. Cons We don't have any drawbacks. It's a good software overall. Review Source Response from Sapaad July 10, 2019 Hi Mohammed, thanks for your review! We love hearing how easy and seamless it is for our customers to use Sapaad. As Sapaad is a cloud-based software, users can stay on top of their restaurant from anywhere in the world on any device that runs a browser. SA Salahudheen A. IT Technician Information Technology and Services Used the software for: Less than 6 months ### "Deployment was a breeze" August 8, 2018 4.0 Pros Easy to deploy and get started. We actually set it up ourselves. It's that simple yet powerful. The live reporting is good. Overall we're very happy with the software. Cons There are no complaints from our end. If we face an issue with the operations, their customer service team are prompt to assist. Review Source Response from Sapaad July 10, 2019 Hi Salahudheen, thanks for your review! We love to hear how easy set up was for you! We at Sapaad offer on-site and remote assistance to help our customers set up their systems but we also built it to be easy--from set up to use--for people of all backgrounds! MM Manan M. Proprietor Used the software for: ### "Simply amazing and amazingly simple!" July 16, 2015 5.0 At Royal Kebab we pride ourselves on great food and quality service. And we strive ceaselessly to perfect our delivery process. We wanted a system that would bring everything together seamlessly, from calls, to the kitchen, to the delivery team. We also wanted to empower our staff to work smarter, and we wanted visibility into our business. Sapaad fit the bill. I was able to do the initial setup by myself in a few hours and test everything; amazing that you can do that with a POS. Sapaad's dashboard gives us live updates on business performance anywhere anytime, and the delivery management module lets us monitor and improve our delivery process and inceltivize our staff. The interface is modern and simple, and the call center module also frees us to centralize our call center at anytime. Review Source IK Iqbal K. CEO Used the software for: ### "Changed the way I run my business!" July 16, 2015 5.0 Sapaad has changed the way I view my business now I am always connected to it, and I have full visibility of every area of my operations, from home delivery efficiency, to staff performance, to individual transactions. I think Cloud-based POS are the future! I've also found the support and response of the Sapaad team to be refreshing they are immediate and accommodating. Review Source Response from Sapaad January 12, 2022 Thank you very much Mr.Iqbal. I appreciate your kind words. JJ John J. Manager Food & Beverages Used the software for: Less than 6 months ### "Good for basic F&B" November 4, 2018 2.0 Pros Delivery part and CRM. Cons not good for touch systems and basic functions Review Source Response from Sapaad January 12, 2022 Thanks for your feedback John. JEEE Jihad El Eit E. CEO Used the software for: ### "We never believed IT can turnaround our business till we started using Sapaad" June 26, 2015 4.0 We took one look at Sapaad and fell in love; now we're ditching our expensive on-premise POS across our chain and migrating all our restaurants to Sapaad. We're also able to build an affordable call-center into the business, something that was prohibitive earlier. The price is unbelievable for what we're getting. Review Source Response from Sapaad January 12, 2022 Thank you Jihad for your feedback! SQ Syed Q. Chairman Used the software for: ### "Has benefited our organization greatly!" July 16, 2015 5.0 We use every feature of Sapaad extensively across our chain. Sapaad has automated critical areas of our business and allows us to monitor operations centrally in real time. This gives us tremendous visibility and our operations have really benefited. I would recommend Sapaad without any hesitation. Review Source Response from Sapaad January 12, 2022 Thanks for your feedback Syed! AL Alexis L. Used the software for: ### "null" March 18, 2019 3.0 Review Source Response from Sapaad January 12, 2022 Thanks for your feedback Alexis Similar Products Featured