Who Uses This Software?

The software is primarily designed for photographers (wedding, portrait, event, commercial, etc) but is also great small businesses, entrepreneurs and sole traders.


Average Ratings

11 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $29.95/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Business Hours

Vendor Details

  • Studio Ninja
  • www.studioninja.co
  • Founded 2015
  • Australia

About Studio Ninja

Cloud-based studio management software for photographers that helps grow your business, frees up your time, automatically keeps in touch with your clients and makes sure all your jobs stay on track! Features include invoicing, automation, calendar management, address book, payment gateway, overdue invoice reminders, electronic signatures and much more.


Studio Ninja Features

  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Point of Sale (POS)
  • Purchasing
  • Time & Expense Tracking
  • Training Management
  • Vendor Management

Studio Ninja Reviews Recently Reviewed!


Look elsewhere

Aug 15, 2018
1/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

Pros: It's seemingly easy to use, mostly because there aren't that many features to confuse first timers.

Cons: It is, at best, an immature product. The roadmap on their Facebook User page is regularly updated, but most of those features are just catching up to other established systems. The core functionality has a veneer of polish but once you use it for a few months cracks appear. For one thing, it is slow. If you check off two or three items quickly in the workflow it takes a second for the server to catch up, and it unclicks itself. You have to wait to make sure it is clicked before you move onto the next step. Automations make no sense, you can have it automatically send an email at a particular time but only in steps of hours and days -- so if you want to have an automation to send an email after something is filled in the soonest is "1 hour after" the event, there's no option for immediately. And the automation email only sends it to the client, there's no way to have a reminder email sent to any other address! So if you have multiple clients then the automation only sends it to one. There are tons of other issues just like this, making the overall experience incredibly frustrating.

This is made worse by the fact that one of the staff who is active on the Facebook User page is rude, defensive, and prefers to reply with accusations and snide comments rather than to listen to issues their users have. His solution to a few of the common issues is for the business to change its workflow, not for the software to accommodate. Join the group to see for yourself.

Overall: We needed a simple CRM and payment system, and while we got the simple part, so many other issues came up that I wish I'd gone somewhere else. I now understand the value of choosing and learning a more complicated set up because ultimately it will be more flexible, and probably better service and support too. I very much regret paying for a whole year, though it does mean I have time now to move to another system.

Promising but still clunky and slow

Jun 20, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: The ability to create workflows and automate email is great. Nice dashboard. Decent customer service.

Cons: So many clunky problems. It loads pages SO slow. There is no easy way to deal with a large number of leads. I deal with leads from bridal shows and every time I go to filter the list, choose a lead, make an update and then go back to the leads list, everything is back in the original order and I need to refilter and search for where I left off. SUPER annoying and slow. There is no way to filter the list by where in the flow you are. Unless you have everything completely automated, you are drowning in a sea of leads and slow process... Did I also mention that when you import a list, it goes to the list of clients. You then have to manually add each one as a lead. Individually. There is no way to import them as leads with the wedding date. SLOW.

Simple to use and their customer support is 100% amazing!

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Too many to list here! I love the job tracking and integrations with other softwares such as calendars, gallery systems and payment platforms. Customisable emails, contracts, invoices, questionnaires, workflows, automations and reminders are all awesome features too.

Cons: That I didn't implement it sooner! Seriously I cant fault them, Studio Ninja has given me my life and brain space back again. I love everything about this software!

Best customer service I've ever experienced for a photography studio management software

May 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I came across Studio Ninja from a Facebook Group and signed up for a free account. Unlike most of the other studio management software I've used before, SN is beautifully designed, surprisingly simple to use and much quicker to set up. It is not stacked with super powerful features but then I don't need them for what I do anyway. SN is created by two Australian photographers who understood the essential parts of running a successful photography business. The founders are super friendly and they are always answering support requests quickly. Chris even called me to help me navigate the software... seriously, these guys really go above and beyond with their customer support. Some features are still in development but SN is a great fit for most of my needs. Can't recommend it enough!

Great package and easy to use!

Feb 11, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
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Pros: Easy to set up and use.

Cons: No online payment capacity for South Africa, but this is a Paypal and Stripe problem, not a Studio-Ninja problem.

Overall: The software was easy to set up. The interface is arranged in a logical way and most of all, my customers love it. Support is excellent. Leads, bookings, tasks, contracts, invoicing and customer questionnaires sorted.

I can get back to what I love most, Taking Pictures.

Great software for client managing and shoot tracking

Dec 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Love this software. Helping me finally get some organizational skills going - ninja style!

Like the ability to see and share with others the job and work progress, send invoices and even send contracts to models/ clients that can be signed electronically ! awesome

Incredible Online CRM Solution for Photographers

Mar 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, Powerful, Reliable, Customer service is responsive in a timely fashion and helpful.

Cons: No iOS app, Mobile WebApp is slightly difficult to work with.

Overall: StudioNinja is easy to use, and powerful. Their regular updates and complete transparency through constant communication builds confidence in their ever improving service.

Customer service is responsive, within hours they will have answered your question.

They regularly involve the StudioNinja community to decide upon new features and improvements.

Very poor.

Apr 27, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Cons: Expect snide responses and unhelpful replies from the developers when asking for relatively simple changes, that even basic workflow systems include and it's 'your clients fault' as a reply.I regret moving our system over to this product and now have to move it again.

Great User Friendly product

Mar 15, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Pros: Like the dashboard and ease of access to billing and scheduling purposes. Love how it lists all the clients, their email addresses and phone numbers, as well as attaching the quotes. love how it shows the workflow, pending jobs and approved jobs. Can use it somewhat for accounting purposes.

Cons: not very much negative to say about it. Customer service is only available during business hours. which most of the time im not sitting in front of my computer until after business hours and an issue can be delayed from being fixed for days.

Excellent!

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: I was recommended by a friend and I'm so glad they did! I'm able to deal with my receipts, invoices and calendar all in one place so I can keep an eye on all my previous and upcoming jobs with confusion!

Program is a Ninja

Nov 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to use, Powerful, Reliable, Customer service is great, responsive in a timely fashion and helpful.

Cons: there is no mobile application. there should be a mobile app for a program like this for we can have more flexibility