# Page 2 | Studio Ninja Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Studio Ninja the right Business Management solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143855/Studio-Ninja/reviews --- Studio Ninja 4.4 (68) [View alternatives](https://www.capterra.com/p/143855/Studio-Ninja/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Studio Ninja ## Showing most helpful reviews Showing 26-50 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director/Photographer Photography Used the software for: 6-12 months ### "Look elsewhere" August 16, 2018 1.0 We needed a simple CRM and payment system, and while we got the simple part, so many other issues came up that I wish I'd gone somewhere else. I now understand the value of choosing and learning a more complicated set up because ultimately it will be more flexible, and probably better service and support too. I very much regret paying for a whole year, though it does mean I have time now to move to another system. Pros It's seemingly easy to use, mostly because there aren't that many features to confuse first timers. Cons It is, at best, an immature product. The roadmap on their Facebook User page is regularly updated, but most of those features are just catching up to other established systems. The core functionality has a veneer of polish but once you use it for a few months cracks appear. For one thing, it is slow. If you check off two or three items quickly in the workflow it takes a second for the server to catch up, and it unclicks itself. You have to wait to make sure it is clicked before you move onto the next step. Automations make no sense, you can have it automatically send an email at a particular time but only in steps of hours and days -- so if you want to have an automation to send an email after something is filled in the soonest is "1 hour after" the event, there's no option for immediately. And the automation email only sends it to the client, there's no way to have a reminder email sent to any other address! So if you have multiple clients then the automation only sends it to one. There are tons of other issues just like this, making the overall experience incredibly frustrating. This is made worse by the fact that one of the staff who is active on the Facebook User page is rude, defensive, and prefers to reply with accusations and snide comments rather than to listen to issues their users have. His solution to a few of the common issues is for the business to change its workflow, not for the software to accommodate. Join the group to see for yourself. Review Source SW Simon W. Professional Photographer Photography Used the software for: 1-2 years ### "Studio Ninja - my business Super Hero" February 24, 2022 5.0 Automation is the key to consistency and saving time, Studio Ninja does it easily and repeatably time after time. In addition to this the software is really well laid out and easy to use, when you need help there are a heap of easy to use resources AND their customer service people are EXCELLENT - you can actually talk to real people - who are happy to talk to you, and know what they're talking about! Pros Studio Ninja does everything I hate doing in my business. The templates provided for emails, invoicing, workflows, questionnaires and contracts PLUS the tracking of these functions is an absolute Godsend. Cons There's nothing I don't like about it, it is well thought out, intuitive and what's more they're always adding and refining the software. Review Source PK Penny K. Owner / Photographer Photography Used the software for: 2+ years ### "My Personal Assistant" January 9, 2022 5.0 My overall experience with Studio Ninja is that it took my business to a new level of professionalism. My clients get the service they expect from a professional business, while still having that personal feeling due to the email templates, contracts and reminders that were set up to be sent timorously. Pros How on earth do I pin point one thing I love about this software. I call Studio Ninja my Personal Assistant to my clients. It does every thing a PA would do and then a whole lot more for less than I would pay someone to do it and saving me time and money. Cons I wish it had its own gallery for clients and that I don't have to use a different company to integrate. I use Pic Time but would love to just use my PA for everything. Review Source SW Simon W. Owner Photography Used the software for: Less than 6 months ### "Easy to use software that's having an immediate positive impact on my business." March 21, 2022 5.0 Extremely happy with Studio Ninja so far. I almost signed up a couple of years ago at the SWPP Trade Show in London, but then Covid hit and I decided not to sign up at the time. I wish I had signed up back then but so glad I finally did. Studio Ninja has had an immediate positive impact on the running of my business. Pros Easy to see when customer emails have been received and read. One to one tutorials are very helpful and personalised to your business. The App is very useful and has all the information you need at your fingertips. Professional-looking Customer Portal. The Contact Form is very useful and much easier to use than the contact form I previously used with my web host. Cons I've been established since 2009 so it has taken me a while to get all the information into Studio Ninja that I wanted. Like all CRM software, it's only as good as the information you add to it. It has meant that I've been able to review all of my admin procedures to ensure that I'm doing things in the right way. Review Source JS John S. Photographer Photography Used the software for: 2+ years ### "You can't go wrong!" November 15, 2021 5.0 I have been using StudioNinja for around 4 years and I've never looked back. I shoot 100+ weddings every year and because this software deals with many boring admin tasks for me it allows me the time to focus (excuse the pun) on shooting and editing. Every time I have had a question or request it has been sorted within minutes of making contact and I have never felt so valued as a user. Can't fault these guys or the software and the continual quest for improvement that they live by just gets me excited for the next update... Pros So easy to use, my whole business runs smoothly and I know that things will not get forgotten to get sent out to clients once the workflows are all set up. Cons Personally I think the reporting could be a little better and also it would be so nice to be able to contact multiple clients at once but to be honest there's way to many great points about the software and the StudioNinja team to really talk about cons! Review Source KO Katherine O. Celebrant Hospitality Used the software for: 1-2 years ### "Amazing software management tool" November 11, 2021 5.0 My overall experience with Studio Ninja has been great! It changed my game completely. It helped me to be more efficient in my business through my automations and workflows! I specifically love the contact form because I know that even if I am working or in a vacation I know that SN is saving all my enquiries! I am really proud now when I send my quotes, contracts, invoices and questionnaires because it looks professional and organized through the client portal page. SN is not only helping me but my customers too! Pros I like that it is easy to use and understand. Very intuitive too! Cons I am looking forward for the date picker feature/booking calendar. Review Source KP Kristianna P. Photography Photography Used the software for: Less than 6 months ### "Great at first, but missing some important features" March 20, 2019 3.0 Overall Studio Ninja was a great intro to a proper CRM system. It was relatively easy to set up, though I think their estimate that you can be up and going in an hour might be over-stating. Once I got more into the day to day practices and more importantly tax season I started to see some MAJOR functionality issues. Pros Overall, fairly user friendly. Relatively easy to set up. I like that they have premade templates and form letters, so you can tweek them to match your brand without having to start from scratch. The client workflow is great and makes it so much easier to keep track of where my clients are in the process so I don't miss any steps. Client portal was nicely laid out, but not as customizable as I would have liked, as it automatically included a "bid or proposal" section, but I don't do bids. Cons There are some major functionality issues I couldn't get past. While they offer invoicing, there are no sales reports. No way to distinguish between taxed and non-taxed sales. Which makes tax time difficult. Also, limited customization on client communications (mainly invoice formatted for Aus business practice, but I'm in the US)was a problem. Inability to update all active workflows at once has also proven to be a huge pain during the setup process. For example, if I realized the workflow would work better in a different order, I could update the template for future clients, but all current clients had to be updated one by one manually. Review Source Emma S. Business Owner Photography Used the software for: 1-2 years ### "Studio Ninja is AMAZING!" June 27, 2019 5.0 Love it, I've had the most successful year by far, thanks to SN keeping me so organised. Pros I wish I hadn't waited as long as I did to sign up. Its a total time saver and I am so much more organised now. After 11 years I have gone full time with my photography and wouldn't have been able to do that without SN. The SN team are fantastic they are so helpful. THANK YOU SN XO Cons Nothing. They are constantly making improvements so it just keeps getting better and better. Review Source DH Dan H. Owner Photography Used the software for: Less than 6 months ### "Would 1000% Recommend. " March 15, 2022 5.0 NOT just for photographers, I thought id leave a review and share my experience, I actually don't run a photography business anymore and since have started a Photobooth Business, I was looking for a CRM for awhile and struggled to find something that did what I needed. I found one CRM and it did nearly everything I needed and I was just about ready to settle with it when I thought id ask in a photography group and Studio Ninja was recommended to me buy a surplus of people. Ive been using studio Ninja for only 1 week and I can not fathom how much time it has already saved me, I can use the phone app to send quotes and invoices while Im out, I can track my invoice payments, late payments, It send emails for to my clients automatically without me doing anything. You can custom set your work flow so its basically all Automated with next to no work. Also super useful to track my leads so I know my strong points and my weak points on my marketing ect ect. When I signed up, I got a free 1 hour Zoom call with a staff member that provided me heaps of value and helped me set up my account for free. Cant recommend it enough honestly. Pros Ease of use, Very easy to set up custom workflows and have the program automatically send out emails to clients ect ect. Tracks leads in coming, Gives a great dashboard with all the features listed right there and a very easy to use graph. Cons I think its perfect and I can't see anything Id be interested in changing just yet. Review Source Poppy P. Owner Photography Used the software for: 1-2 years ### "Amazing support for photography business" June 26, 2019 5.0 It’s my business manager on a screen- as my business is only myself, this helps me manage the epic workload that comes with running your own business PLUS majoring close contact with all of my clients.. it’s wonderful! Pros The ear to create invoices in the go, follow up leads and manage close relationships with my new and current clients. Cons Very little... there are a few bumps here and there but nothing that impedes the awesomeness of this software!! Review Source MF Mark F. Photographer Photography Used the software for: 2+ years ### "So simple and saves so much time!" July 1, 2019 5.0 I've saved SO much time! My clients love the invoicing format and I now spend almost no time chasing unpaid invoices thanks to the automated emailing. I recommend Studio Ninja to my photographer friends all the time and now they love it too. Pros I can't even count the hours this software has saved me! Workflow reminders, automated emails and, most importantly, automated invoice reminders. My stress levels are at much healthier levels thanks to Studio Ninja! Cons If I have to find a con I guess it's that there aren't a lot of specialized features, but that is what keeps it simple. I've gotten lost using other more complex software previously so this is more a pro than a con for me. Review Source AH Andrew H. Owner Photography Used the software for: Less than 6 months ### "Good in theory, not so great service" May 19, 2023 2.0 Poor experience overall, I like the app and the interface and it's simple and intuitive - but that doesn't make up for the poor service. Pros Ease-of-use and a second-to-none app interface. SN wins hands down at this bit compared to other photo studio management software I've tried. Cons Customer service is rock bottom. They promise data transfer from existing CRM but don't deliver after 2 months of promises and chasing. They then chase for payments after cancellation from bouncing email addresses, and generally need to sort the basics out. That along with the amount of down time of their server - where ALL you info is stored and inaccessible without - is the big negative. Switched from [Light Blue](https://www.capterra.com/p/106272/Light-Blue/) The app and UI was the appeal, but I ended up switching back. Review Source SB Sachin B. Photographer Photography Used the software for: 6-12 months ### "Best software for the Professional Photographers" March 16, 2022 5.0 The main part in the business to to manage emails delivery, contracts, packages, payment due dates. In this software help me to get to know about email deliveries - client has received or not?, opened or not?. Have signed contract or not even the reminders of payment dues. So it is helping me a lot in managing the payments, emails and all. Pros The ready email templates are great. The product is very easy to use, I have been using this for my 2 companies. Studio Ninja made the process of sending emails, contracts, questionnaire, packages very easily. Very Easy to Handle Software! Cons Yes I feel, the payment gateway options are not made up according to India. so I couldn't take payments directly through the software. Also if I could add customized payment schedule in the software that would be great. Review Source CF Catalina F. Professional Photographer Photography Used the software for: 2+ years ### "Studio Ninja is the most convenient go-to for photographers!" July 9, 2019 5.0 I love studio ninja, very easy to use. I’m a Wedding and sports photographer from New Jersey and this website helps me keep updated with all my clients and upcoming assignments. I've tried Tave and other softwares but Studio Ninja is by far the best I've come across. Pros The convenience of it, the ability to manage upcoming jobs, invoices, calendar utility. I love everything about studio ninja & the support desk is always ready to help! Cons nothing to dislike, if any changes need to be made - they're already on top of updaupdatingteing the site & always finding new ways to improve it. Review Source KD Kenneth D. Photographer Photography Used the software for: I used a free trial ### "Just....wow!" November 23, 2021 5.0 I'm floored by how supportive the Studio Ninja team is. Questions are answered quite quickly (say that five times fast :) ). The team checks in periodically to see if I have any questions or concerns regarding setup, my experience, etc. They also offered (which I took advantage of) an online presentation/course that went over some aspects of the photography business. Great stuff! I'm just amazed at how wonderful Studio Ninja has been. Pros The interface is easy-to-use, and full of so many options to customize your experience for your clients. It's easily the best of the CRMs I've used both in layout, and in features offered. Cons I know it sounds bogus, but nothing as of yet. The features I have been wanting in a much-need switch in CRMs are all here so far. Reason for choosing Studio Ninja A recommendation from an online user in a FB group. He knew I was looking to switch CRMs and he gave high praise for the two+ years he has been with SN. Review Source CR Chris R. Photographer Photography Used the software for: 2+ years ### "Excellent Photography CRM" June 26, 2019 5.0 Pros Excellent software, especially if you've never used a photography CRM before or find your current one confusing. As a company, Studio Ninja is one of the most customer-centric I have come across. They truly try to do their very best for their users. Cons There are a few features we as users are still waiting on, but the great thing is that the Studio Ninja team take user suggestions into consideration, and they also keep you in the loop on what they're working on upgrading. Review Source NC Neil C. Founder Photographer Photography Used the software for: Less than 6 months ### "What a remarkable transformation of a business" November 15, 2021 5.0 It's made life easier and less stressful trying to juggle multiple weddings at once, it's made a massive improvement in the outward professionalism. Pros SN is amazing so much easier to use than my previous system Zoho and just does everything you want it to do without complicated bells and whistles you never need. There's always a wonderfully helpful support team that are as equally happy to help with the obvious as they are the trickiest problem. Using the system is a joy and it simplifies the process of getting stuff done and the clients think you're superhuman being so proactive. The truth is you're basically personalising the system out of the box. It's just amazing from day one. Cons None really, it's just simplicity straight from the first use. Reason for choosing Studio Ninja It seemed the best, and it is. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) SN is just so much simplier and more intuitive Review Source JK Jennah K. Photographer Photography Used the software for: Less than 6 months ### "AMAZING " July 16, 2021 5.0 I’m really happy with the service, the only thing I would love is a phone hotline as I prefer speaking to someone and being talked through a problem as I need it. But as an overall I love the product. Pros I like how easy Studio Ninja is to use, after the initial setup which does take a bit of time it’s very user friendly, and has completely changed my business I can now keep track of all my contracts, payments and client data base, I also love being able to view my progress and where I need to improve in a marketing sense. Cons I recently got my friend who was a ceramicist to sign up as I was helping rework her business, I wish there was more info around other business models and not just photography, as it’s a great platform for all creatives and I was unaware that settings could be changed for this. Another thing I would add is the dashboard setting to the app. Review Source Tomasz C. Professional Photographer Photography Used the software for: 6-12 months ### "Nice idea but execution need improvement" April 30, 2019 3.0 Pros After over a year of running my own photo business I went thru different "photo studio helper" software. I really like the idea of Studio Ninja, but for me it is not a good fit. Cons Right now, as doing business in different countries with different currencies - this single lack of feature is no go for me. Review Source LD Larese D. Photographer Photography Used the software for: Less than 6 months ### "Ka-Pow! Studio Ninja is ...." March 1, 2022 5.0 Studio Ninja has helped me to cut down on time spent on admin. It's fast efficient and will definitely help my clients overall experience. Pros AMAZING!!! Super easy to use, customer Help is 100%, it does what it should - it is like my own Personal Assistant. Love it! Cons Not having a Gallery/Website feature - But maybe soon :) Reason for choosing Studio Ninja Had a discount Code Switched from [Pixieset](https://www.capterra.com/p/207189/Pixieset/) Pixieset is just not there yet. Maybe soon Review Source VR Verified Reviewer Independent Business Owner Used the software for: 6-12 months ### "Very poor." April 27, 2018 1.0 Cons Expect snide responses and unhelpful replies from the developers when asking for relatively simple changes, that even basic workflow systems include and it's 'your clients fault' as a reply.I regret moving our system over to this product and now have to move it again. Review Source RD Richard D. Photographer Photography Used the software for: Less than 6 months ### "Excited for our Future" January 31, 2022 5.0 We are very happy. It is easy to use and after taking advantage of the call with one of the Studio Ninja team members we are very satisfied that we can get answers to our questions. They are extremely knowledgable and will take the time to walk you through set up. The integration with email works great and we really enjoy the flexibility in creating workflows, questionnaires, and much more. Pros We just joined Studio Ninja about a month ago and we are thrilled to be using this software. The onboarding was exceptional and the customer service is amazing. Cons We hope that the software will gain Square as a payment company for ease of use for USA customers. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/) Reason for choosing Studio Ninja It was geared more to photography and appeared easier to use Review Source cW claudine W. Photographer Photography Used the software for: Less than 6 months ### "Great product backed by a great team" January 14, 2022 5.0 The Studio Ninja team are amazing. They're all experts on the product, really patient and answered every question I had (which was a lot). I was looking at another solution but the team's service has made me want to move forward with studio ninja. A great product with a great team! Pros The automation that SN provides has saved me hours of manual work which has allowed me to better serve customers and focus on strategic business growth. Cons More of a nice-to-have: more flexibility for clients to communicate. Otherwise, SN is the perfect photographer's business management tool! Review Source MM Matt M. Owner and Director Photography Used the software for: 1-2 years ### "I love Studio Ninja. It's been a game-changer!" March 29, 2021 5.0 My experience with Studio Ninja has been exactly what they claim. Easy to use, beautiful design, intuitive. It's been a game-changer for my business and I couldn't live without it. Pros I've been using Studio Ninja for 2 years now and it just keeps getting better. The team deploys regular updates based on the feedback they get. On top of that, it's just so easy to use, took me about an hour to set up and now I can't think of how I would operate without it! Cons I experienced a few bugs, but as soon as I mentioned them to the team, not only did they respond within a few minutes, the bugs were responded to and fixed by the time I woke up the next day. Awesome! Review Source NS Nicki S. Photographer Photography Used the software for: 1-2 years ### "The best software going" June 21, 2019 5.0 Can't fault them. I would happily recommend this to anyone needing structure to their admin. Such a time saver and easy to set up. Pros Everything! It makes life so much easier. Admin hours have reduced and the fun has returned to work! So user friendly and gives such a professional look to my paperwork now. Cons Nothing. The software is fantastic, as is the customer support. Review Source Similar Products Featured