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Forward Thinking Systems builds fleet management and tracking solutions that solve real problems for fleet managers. FTS customers manage efficient and profitable fleets with an all-in-one solution that brings vehicle and asset tracking, reliable ELDs, commercial GPS, alerts, reports, and much more into a single, web-based platform. The FTS fleet management software gives you greater insight into your workers, vehicles, and general operation.
Provider
Forward Thinking Systems
Located In
United States
Foundation
2005
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Webinars, In Person, Documentation, Live Online
Support
24/7 (Live rep)
Smart fleet managers who need to track and run reports on vehicle activity, driver performance, electronic logs, fuel, maintenance, and more from a single web-based interface.
Content Source: Forward Thinking GPS
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Forward Thinking GPS Reviews
Pros
The software is clean and truly like nothing else out there in the market today. The team is friendly and always willing to assist with requests.
The Forward Thinking Soltuion is a great value based on your standard Fleet Management Solutions on the marketplace today.
I like that you can communicate with your staff through text messages. I also love the fact that it allows you to generate reports on the fleet travel activities on a daily basis.
Very user friendly and great customer service. After doing my research I found this system is by far the best out there.
Cons
The service after you commit making the expense, time, effort. Goes straight to zero, to the worst most horrible experience ever.
Poor management, I am trying to see if there is a way to walk out of the lease and they wont speak to me about it, equipment issues, software issues.
Cannot say that there is anything negative as yet.
I really don't have a feature that I don't like.
"Great Customer Service, and product more than meets requirements"
Overall: Driver location visibility, speed monitoring, ability to report road use miles, and track maintenance needs.
Pros: There is enough 'canned' reports to arrive at good information extraction. As with any software, there is a little bit of time to load in the data, but lots of potential once you do. We were able to move from outsourcing our road use reporting to doing it ourselves. Helped offset the cost of having the ELD's and operating systems. We also have better visibility into driver performance; and driver locations at any given time. As well as integrating with our Comdata credit cards to help track fuel expense.
Cons: Any issues I had come across have been due to myself and not the software. No complaints from our company. FTS has been stellar in customer service and always quick to answer questions.
"Exceptional Customer Service and Value"
Pros: The Forward Thinking Soltuion is a great value based on your standard Fleet Management Solutions on the marketplace today. Easy to use webbased software and a variety of hardware options for ay vehcile or equipment assets. Always developing new features every month for customers.
Cons: Needs to add dashboards to the reporting.
"Walk away, do not let their prices make you sign a lease"
Overall: Walk away from this company, they have you do a lease through Navitas, and you can not break it. Their services is really poor( Dot wrote me a violation because their system was down), installation gives you problems(sent the units and they sent wrong cables, and connectivity issues), and Management is hard to reach, I have been waiting for weeks 6-7 to be exact to have one of the Managers call me back to see if there is away to break the lease and they are always on vacation, on another call, or trainning, do yourself a favor and go to another company, i saved 5 dls per unit when I renewed my lease and I deeply regret it.
Pros: Not Really much, Price is decent, but we have an issue at least once a week
Cons: Poor management, I am trying to see if there is a way to walk out of the lease and they wont speak to me about it, equipment issues, software issues,
Vendor Response
"Forward Thinking Systems product and service review"
Overall: My overall experience with Forward Thinking has been great. They offer a premium product with a priority and focus on customer service. In my opinion, the experience can't get much better in the telematics market.
Pros: After reviewing many different telematic solutions, Forward Thinking was the only system that was able to incorporate all of our needs on to one platform. They offer a one stop shop for equipment tracking, video analysis, route optimization, paperless dispatch and messaging, while ensuring a user friendly experience.
Cons: With any electronic system, connectivity can be a challenge, but Forward Thinking's response time and attention to detail has made for an almost 100% up time experience.
"It's been a very supportive and friendly experience."
Pros: It's easy to access and navigate. I like that you can communicate with your staff through text messages. I also love the fact that it allows you to generate reports on the fleet travel activities on a daily basis.
Cons: I really don't have a feature that I don't like. I utilize the system on a daily basis and it makes my job easier. It have helped me add an extra safety feature on our fleet.
