Who Uses This Software?

Professional associations, nonprofits, trade associations, advocacy groups, lobbying firms


Average Ratings

9 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Muster
  • www.muster.com/
  • Founded 2014
  • United States

About Muster

Muster is an advocacy platform that enables organizations and other firms to engage their base in the legislative process. By providing easy-to-use and intelligent solutions to communicate with lawmakers, client organizations are able to influence public policy and advance their cause.


Muster Features

  • Advocate Management
  • Campaign Management
  • Customer Advocacy
  • Event Triggered Actions
  • Forms Management
  • Petition Management
  • Political Advocacy
  • Rewards Program
  • Social Engagement

Muster Reviews Recently Reviewed!

We've had a great experience with Muster and the Muster Team!

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We love that the Muster Team is always listening to our feedback and trying to accommodate our needs, even if they are only specific to our organization. We really like that capability of out of constituency contact. We typically ask our members to contact committees, which means they may not necessarily be constituents of those legislators. Other advocacy software companies don't allow that, but we're happy Muster does.

Cons: The extra fee for tracking phone calls. For our needs, we'd really prefer just to have Muster provide the phone numbers of legislators to our members for those who'd rather make phone calls vs. email or Twitter.

We needed a simple and straightforward 'contact your legislator' tool. We got that and more.

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very simple, you can begin using it almost immediately after signing up, and you can track and monitor every email/letter/phone call you produce. We signed up thinking we would only use the email action tool to get members of our organization more involved in grassroots lobbying. Instead, we used every tool available and grew our activist network 4-fold (with the help of a lot of online advertising to drive people to the action page).

Cons: When you create a new email action for users to click on and contact their lawmakers you can edit the landing page (which describes the purpose of the action and some talking points) but not the form letter. So if you want to freshen up a form letter you have to create a new email action. This was just a minor inconvenience.

Overall: We increased our grassroots lobbying presence from practically non-existent to one of the most active groups in the state of Iowa. We also grew our activist network 4-fold, with the help of a lot of online ads that drove new activists to the action page.

Great tool for association advocacy communication

Apr 04, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Price and ease of use

Cons: Inability to easily replicate archived campaigns (repurposing content older than a year)

Overall: As an association executive director, I've been using Muster a little over two years with great success. It is a very affordable alternative to other similar resources in the marketplace and the customer service is outstanding. I recommend any association that needs advocacy communications, especially on a budget (an who isn't?) give them a try.

Muster Makes our online Advocacy Possible

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -easy to use; reasonably priced; outstanding customer service; local contacts

Cons: Almost anything I have recommended to improve the product has been implemented. Muster appreciates the advice of the practitioners!

Overall: Our organization has worked with Muster since its startup and they continue to adapt to customer needs. I have worked with other e-advocacy firms and nobody compares to Muster's attentive customer service! They would probably answer my call for help at 2 a.m.! They are reasonably priced and easy to use. I like that they provide for contact with local elected officials as well as federal and state because they are so grassroots oriented.

Muster is a Must-have

Apr 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Muster is great for the following reasons:
Excellent underlying data that makes segmentation and targeting your list simple.
The team is fantastic at supporting their product.
Sending quick updates is easy.

Cons: Muster could be better if:
More integrations
Greater ability to customize emails
Organization-facing mobile apps for managing lists, signups, calls to action.

Overall: We began using Muster in its early days as a tool for us to build a grassroots advocacy organization. Before Muster, we used MailChimp, which is great for sending email, but it doesn't provide the key functionality of calling your list to specific, political action and then tracking the outcomes.

Muster was absolutely critical to our success when, last year, our city council passed the final vote to begin building rapid transit infrastructure for our city.

Now, as our organization grows and matures, Muster's features allow us to keep our supporters engaged and keep our officials on the right track.

Excellent grassroots mobilization platform

Apr 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used several voter/grassroots mobilization platforms, but couldn't be happier to have moved my association to Muster in the past year. The user interface is clean and intuitive. The email blasts and action alerts are easy to compose, and our members find them appealing and user-friendly. Muster's customer service is also phenomenal - they quickly respond to help requests and are always open to software development suggestions to continue to improve the platform. GREAT software.

Great way to connect your contacts with their elected officials

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Working with Muster has changed my organization's approach to advocacy efforts. We can now offer our contacts an efficient and effective way to reach their elected officials. The software is easy to use on our end and also easy for our contact list to use. We have seen our advocacy list grow at an impressive and consistent rate since integrating Muster into our website. The Muster team also provides excellent customer service. They are quick to respond if an issue or question should arise. They are also willing to listen to our needs and figure out ways to integrate new ideas that can help our advocacy efforts grow into their software updates. Highly recommended.

Fits this niche ¿ calls to action ¿ better than anything else; support it top-notch

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great back-end database of legislators. Fine-tuned targeting. Clear instructions; great interface.

Cons: Lack of some customization options for messages (e.g., direct HTML editing).

Overall: We use Muster primarily to get our members to contact their legislators when its in session -- e-mails for the most part. The ability to target not only by district, but specific *committees* is extremely helpful. (We'd rather not bombard every senator and rep with messages if we can help it.)

It's still fairly new, so there are features that aren't yet implemented... emphasis on "yet." Just about everything we've suggested is already planned (and might even be released by the time you read this).

And that goes to the question of customer support. We once had to wait about 15 minutes for an e-mailed support question and that's the longest we've ever waited. That kind of fast response is typical.

That's something to keep in mind. If you're curious about a feature, ASK. Don't just rely on these reviews; the Muster folks are incredibly responsive.

Bottom line: Highly recommended.

Recommendations to other buyers: Ask. Seriously -- ask the company if it can do what you want. It's incredibly responsive.

Muster has helped our organization engage with our members

Mar 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Since we've started using Muster, we've had much better response from our members when we send Action Alerts or ask them to engage with their legislators. It is helping us with our advocacy in an easy, streamlined way.