--- title: "Papertrail Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Papertrail Software - reviews, pricing plans, popular comparisons to other Inspection products and more." source_url: "https://www.capterra.com/p/143882/Papertrail/" page_type: "product" language: "en" --- # Papertrail Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Papertrail ## What is Papertrail? Papertrail is a cloud-based inspection management platform that helps businesses track equipment, complete safety checks, and stay compliant with ease. Papertrail ☁️ provides an efficient way to: ✅ Complete inspections 📋 Create checklists 📌 Assign tasks 📊 Generate reports 📑 Produce audit-ready documentation Never forget an inspection again! Equipment owners and managers in 45+ countries 🌍 trust Papertrail. With over 20 million inspections completed, we help businesses comply with legislation, meet inspection criteria and protect teams, contractors, and customers from avoidable risks. ⚠️ Our cloud-based platform ☁️ works seamlessly with our mobile apps 📱 for iOS & Android, ensuring you stay on top of safety and compliance anytime, anywhere. Join Papertrail today with a FREE 45-day trial! No credit card required. 💳❌ ## What is Papertrail used for? [Inspection](https://www.capterra.com/inspection-software/)[Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/)[Compliance](https://www.capterra.com/compliance-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 64 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price £30 Per User, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Asset Tracking / 2025 - Inspection / 2025 Our "Best of" badge program showcases products with the highest ratings... - Asset Tracking / 2026 - Compliance / 2026 - EHS Management / 2026 - Equipment Maintenance / 2026 - Inspection / 2026 - Safety Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Papertrail?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.papertrail.io&name=Papertrail) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Papertrail 4.7 (64) VS. [4.8 (1,062)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price £30 Per User, Per Year Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (64) Ease Of Use 4.8 (1,062) Value For Money 4.4 (49) Value For Money 4.7 (980) Customer Service 4.8 (61) Customer Service 4.8 (1,000) ## Papertrail alternatives [4.8 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (355)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (628)](https://www.capterra.com/p/74916/Fiix/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.8 (145)](https://www.capterra.com/p/191777/GoAudits/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/143882/Papertrail/alternatives/) ## FAQs about Papertrail Overview ### What problems does Papertrail solve? Papertrail solves scattered equipment records, missed inspection dates, and time-consuming spreadsheet-based compliance tracking by centralizing asset histories, certificates, checklists, and maintenance schedules. Safety managers, inspection teams, adventure operators, and PPE-intensive businesses use it to stay audit-ready, manage large equipment inventories, and keep mandatory checks on track across mobile teams. Answer based on 45 reviews Overview ### Which roles and teams benefit most from Papertrail? Papertrail is most used by operations managers, directors, and business administrators who need to centralize compliance records, inspections, and document workflows. Outdoor program leaders, fleet and asset managers, and office teams rely on it to track equipment, manage audits, streamline approvals, and maintain organized, accessible safety documentation. Answer based on 64 reviews Overview ### What company size and industries is Papertrail built for? Papertrail is built mainly for small businesses, which make up 76% of reviewers, and is used most in construction at 16%. It serves equipment and operations managers tracking equipment, PPE, and safety inspections, with additional adoption in renewables and environment and oil and energy, each at 10%. Answer based on 64 reviews Features and Usability ### What are the key features of Papertrail? Papertrail includes core features for record keeping and compliance, such as asset management, inspection management, audit trails, and document storage. Reviewers also focus on differentiators like maintenance scheduling, task management, mobile and offline access, barcode/RFID support, and role-based permissions for controlling access across teams and locations. Answer based on 31 reviews Pricing ### How much does it cost and what fees or limitations are included? Papertrail offers a free version and free trial, with paid plans starting at £30 per user/year for Starter and £50 for Corporate. Reviewers often call pricing high for small teams or multiple users, noting limited licences per cost, though some say the system outweighs spreadsheet-based alternatives once set up. Answer based on 10 reviews Integrations ### Which third-party tools and platforms does Papertrail integrate with? Papertrail integrates with Salesforce Sales Cloud, Mitti (by SafetyCulture), and Zapier. Salesforce Sales Cloud supports record accuracy workflows, while Zapier adds connections to additional apps and automation scenarios. These integrations cover sales operations, safety management, and cross-platform task linking. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Papertrail offer? Papertrail provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online options support guided instruction, webinars offer scheduled learning sessions, and documentation gives written reference material for self-paced review. Answer based on 5 reviews Getting Started and Support ### What customer support options does Papertrail offer, and how do users rate the experience? Papertrail offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as quick, helpful, and friendly, with strong onboarding and reliable assistance during setup and ongoing use. A few note requests for clearer update notifications and some initial setup or RFID-related friction. Answer based on 25 reviews Record keeping ### How good is Papertrail for record keeping? Papertrail makes record keeping clear, searchable, and easy to manage for equipment, inspections, certificates, and training history. Many safety teams and operations managers value the audit trail, reminders, and shared access, though some users want more intuitive filtering, easier deletion, barcode lookup, and more custom fields. Answer based on 23 reviews ## Features AI summary Based on 1,542 Inspection reviews Capterra data shows that buyers of inspection software rank the following features as their top priorities: - **Inspection Management** (**49%** of reviewers rated this feature as critical) - **Mobile Access** (**59%**) - **Work Order Management** (**52%**) Papertrail supports all three of the features reviewers value most: **Inspection Management**, **Mobile Access**, and **Work Order Management**. Together, these capabilities help businesses manage inspections in one place, complete work from the field, and track service tasks more efficiently, allowing teams to improve visibility, respond faster, and keep operations running smoothly. Inspection Management 4.8 (21) 100.00% of 21 reviewers that rated this feature as important or highly important Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Mobile Access 4.3 (17) 94.12% of 17 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Failed Inspection Tracking 4.1 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Track and store information regarding failed inspections Report Templates 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Sample of reports that could be customized as needed or used as is Monitoring 4.8 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Audit Trail 4.8 (12) 83.33% of 12 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Papertrail 87 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Asset Assignment: Assign assets to users, job sites, and vehicles to ensure accountability - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Depreciation Management: Track and manage the decline in value of assets and plan for improvements - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Tracking: Track the location of specific equipment at all times - Failed Inspection Tracking: Track and store information regarding failed inspections - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Mechanical Equipment: Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork - Forms Management: Store, manage and track all forms in a centralized location - Historical Reporting: Information, data and reports that are being tracked over time - Image Capture: Process images and automatically scan for data - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Industrial Safety Management: Create, document, and monitor safety policies and procedures in industrial plants and factories - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - ISO Compliance: Guidelines set by the International Organization for Standardization - Job Management: Manage and track all job information and associated tasks - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - OSHA Recordkeeping: Maintain records necessary for compliance with Occupational Health and Safety Administration requirements - Policy Management: Create, manage, and track policies and procedures within an organization - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Regulatory Reporting: Preparing and submitting reports to regulatory authorities in compliance with industry-specific rules, regulations, and standards - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Report Templates: Sample of reports that could be customized as needed or used as is - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Training Record Management: Create, store, and manage records of employee training, acknowledging understanding of processes, regulations, or safety standards - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (58) 4.6 Based on 58 reviews ## Pricing Value for money 4.4 (49) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/143882/Papertrail/pricing/) Starter £30.00 Per User,Per Year It includes: - Unlimited Records - Product Directory (120+ Manufacturers) - Scanning NFC, RFID, QR & Barcode - Data Migration - Live chat, phone and email Corporate £50.00 Per User,Per Year It includes: - Unlimited Records - Product Directory (120+ Manufacturers) - Scanning NFC, RFID, QR & Barcode - Data Migration - Live chat, phone and email - Checklist Editor - Module Library & Custom Modules - Calendar Integration - Scheduled account reviews Enterprise Contact Papertrail Sales Team Value for money 4.4 (49) 4.4 Based on 49 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Mitti (by SafetyCulture)](https://www.capterra.com/p/141080/iAuditor/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (61) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (61) 4.8 Based on 61 reviews ## User reviews Overall rating 4.7 Based on 64 reviews Filter by rating 5(45) 4(18) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent NW Nigel W. Office Manager Civil Engineering ### "Great little system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2026 Easy to use and a simple and uncluttered layout. I especially like the photos of each equipment to make life easier. Great little system Pros Easy to use and a simple and uncluttered layout. I especially like the photos of each equipment to make life easier. Cons There's only a limited licences/accesses perr cost. Not many other bad things to say really. As I like it. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. KK Karen K. Senior Recreation Advisor Utilities ### "Great product, always adapting to needs. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 19, 2026 Easy to use asset management option. Inspection scheduling is really helpful and you can have multiple checklists and schedules for each item, depending on what is required. The offer is always developing through customer feedback and the customer service has been really great. Pros Inspection scheduling is really helpful and you can have multiple checklists and schedules for each item, depending on what is required so its flexible for your need. Cons Thumbnail images to identify items, however no other option is any different and you can add things like NFC tags, location tags etc to support individual asset identification. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JP James P. Director Construction ### "Papertrail - 👌🏻" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2026 For our own equipment manifest, Papertrail has proved to be excellent. When supporting other organisations, it has been faultless delivering exactly what is required. Pros We have used Papertrail for 7yrs. We have found it to be a great for us when supporting our clients asset management requirements. Through Papertrail we can deliver quality and timely inspection and reporting on the condition of their PPE and other assets. The ongoing customer support is excellent. We adopted Papertrail for our own equipment and asset management. Cons There’s very little to complain about with Papertrail. Whenever we have had to contact the support guys via app customer chat. The issues /queries are resolved extremely quickly. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) It’s just not a robust enough system to satisfy our requirements. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reasons for choosing Papertrail Considered gear log We already knew how use Papertrail. The other systems seemed to be clunky. Papertrail is straightforward, simple while ticking all boxes. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SR Stacey R. Chief Innovation Officer Oil & Energy ### "Boosting compliance, asset management and operational efficiency" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2025 Our overall experience at BladeBUG with Papertrail has been excellent. It centralises all our equipment records, improves inspection management, and strengthens compliance with LOLER. The security, reporting tools, and user access controls make it reliable for both internal auditing and customer assurance. It has significantly reduced admin time and improved operational efficiency. For value for money, ease of ongoing maintenance, and confidence in asset management, Papertrail has been a strong addition to our workflow. Pros As a business what we liked most about Papertrail is how completely it transforms our asset and maintenance management. It streamlines LOLER inspections, improves reporting, and makes every record easy to access and verify. The barcode/QR scanning saves huge amounts of time, and user access controls keep everything secure and well-organised. For the value it delivers especially in compliance assurance and operational efficiency it is exceptional, giving us confidence that every piece of equipment that goes out the door is safe, traceable, and ready for deployment. Cons What we liked least as a business about Papertrail was the initial learning curve when moving from spreadsheets to a structured digital system. It required time to organise assets, set up user permissions, and understand all the features. However, this was a one-off challenge, and once we were set up, the platform became intuitive. The long-term gains in security, reporting accuracy, and ease of maintenance management far outweigh the early effort. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MB Matthew B. Manager Leisure, Travel & Tourism ### "SF Parks Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 5, 2025 good so far, but could do with a little modern update on a few areas of the system. Also, notifications could be an easier way of management, knowing whether a check has been done or not. Pros It keeps a record of all checks and is accessible to go back to whenever I need to. it is also good value for the number of sections you can have on 1 system. Cons poorly laid out in some areas on the drop-down bars, not user-friendly when trying to find equipment, also on the main page, it is difficult to see what check have been done. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TS Thomas S. Safety equipment inspector Business Supplies and Equipment ### "Onion Gravey" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 28, 2025 As I am still learning the vastness of Papertrail so still fairly inexperienced. Overall, not a bad system Pros When you find the folder, you need to be in it is relatively easy to use. Would it be possible to have an "offline" mode? Cons It appears unorganised. Nothing is in alphabetical order. There are folders within folders within folders. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 18, 2025 Hi there, Thank you for your review. It’s highlighted that there may be some features and functionality you haven’t had the chance to explore yet. Please contact our support team to arrange a call — they’ll be happy to walk you through everything and make sure you’re getting the full benefit of the system. GS GABRIELA S. HSE Sr Manager Oil & Energy ### "HSE SR Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 16, 2025 Pros Excellent customer support and the features to maintain a compliant inventory of harnesses in our case to the level of detail of personal use Cons Not being able to customize myself since there is some wording that could be improved - safety to use should be changed for equipment that is past due inspection Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. PG Philippa G. Administrator Construction ### "Brilliant Equipment Log" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 8, 2025 A great tool for monitoring equipment, and tracking when inspections/maintenance is due. It's accessible by multiple users across different devices making it a versatile option. Brilliant way to make sure equipment is accounted for in a fast-paced, safety-critical work environment. Pros Papertrail is especially useful for tracking and logging equipment inspection/maintenance schedules with real-time monitoring. We have a large amount of kit which Papertrail can accommodate no problem. The set-up is straightforward and multiple users can use the system across any device, making it accessibility-friendly, and ideal for using on-the-go. Cons It is reasonably priced for a small/mid-size team, however, costs increase as you add more users/capabilities so for a larger team, it may not be a great option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kerrie M. Company Director Consumer Services ### "Ideal for Tree Suregons " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2025 brilliant has literally gived us more control knowing whos used equipment and where it last was, Pros Managing vehicles and maintaining kit aswell as HR and training Cons price, but the system is good enough that it outweighs the cost Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PR Paul R. Asset and Fleet Manager Construction ### "If Carlsberg did fall arrest equipment management software...." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2025 Since joining Papertrail in 2019, the management of our 4000+ items of fall arrest, rope access, lifting, and test equipment has been transformed. Papertrail has evolved enormously in the six years we have used it and is our 'bible' for asset management. Combine that with outstanding customer support and a great platform that is constantly upgrading, There is no better system for our needs. Pros Really comprehensive fall arrest equipment management platform that works as it should. Cons Filtering of records could be a little more intuitive Alternatives considered [ON!Track](https://www.capterra.com/p/163550/ON-Track-Asset-Management/) Reasons for choosing Papertrail Better suited to our industry and far better value for money. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 17, 2025 Thank you Paul for your fantastic review! We’re thrilled to hear that Papertrail has transformed the way you manage your fall arrest, rope access, lifting, and test equipment. It’s great to know that our platform continues to evolve to meet your needs and that our customer support has made a positive impact. We appreciate your feedback on filtering records and are always looking for ways to make Papertrail even more intuitive. If you have any specific suggestions, we'd love to hear them! Thanks again for choosing Papertrail—we're proud to be your go-to asset management solution. [View all Reviews](https://www.capterra.com/p/143882/Papertrail/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [MaintainX vs Papertrail](https://www.capterra.com/compare/143882-179296/Papertrail-vs-GetMaintainx)