# Papertrail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Papertrail the right Inspection solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143882/Papertrail/reviews/ --- Papertrail 4.7 (64) [View alternatives](https://www.capterra.com/p/143882/Papertrail/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Papertrail Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews LP Lynne P Business AdministratorRenewables & Environment, 11 - 50 employeesUsed the software for: 1-2 years. “All our training records are now completely on Papertrail and its also great to have the link between our records and vendors that we work with, such as Gibbs etc, so that they can upload copies of certs to us without the duplication of work.“ August 1, 2024 JP Jane P Commercial ManagerPublic Safety, 51 - 200 employeesUsed the software for: More than 2 years. “With multiple teams, instructors and a large amount of equipment, we would be lost without Papertrail.“ March 12, 2025 SR Stacey R Chief Innovation OfficerOil & Energy, 2 - 10 employeesUsed the software for: 1-2 years. “The security, reporting tools, and user access controls make it reliable for both internal auditing and customer assurance.“ November 14, 2025 TS Tom S Dean of Co-curricular ProgramsEducation Management, 51 - 200 employeesUsed the software for: 6-12 months. “Cost, for a small organisation it is too expensive to have multiple users which stops me rolling it out across our whole organisation.“ November 17, 2023 NW Nigel W Office ManagerCivil Engineering, 2 - 10 employeesUsed the software for: Less than 6 months. “I especially like the photos of each equipment to make life easier.“ June 22, 2026 RC ROBERT C Contracts ManagerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Same small snagging issues, for examples having to add a tag before removing one or you will have to remove it twice“ December 5, 2023 SR Stacey R Chief Innovation OfficerOil & Energy, 2 - 10 employeesUsed the software for: 1-2 years. “For value for money, ease of ongoing maintenance, and confidence in asset management, Papertrail has been a strong addition to our workflow.“ November 14, 2025 LP Lynne P Business AdministratorRenewables & Environment, 11 - 50 employeesUsed the software for: 1-2 years. “Again, I'm not sure how that can be remedied, its just annoying more than anything.“ August 1, 2024 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Specialist in Construction Engineering Mechanical or Industrial Engineering Used the software for: 2+ years ### " time saving" February 3, 2020 4.0 Pros ease of use, time savings, communication with customers Cons the lack of language options reduces the number of users. Review Source Response from Papertrail April 1, 2020 Hi, Thank you for your feedback. RE: language options, this is something that features heavily on our Product Roadmap so it is something we are working on. Kind regards. Charlotte JP James P. Director Construction Used the software for: 2+ years ### "Papertrail - 👌🏻" February 27, 2026 4.0 For our own equipment manifest, Papertrail has proved to be excellent. When supporting other organisations, it has been faultless delivering exactly what is required. Pros We have used Papertrail for 7yrs. We have found it to be a great for us when supporting our clients asset management requirements. Through Papertrail we can deliver quality and timely inspection and reporting on the condition of their PPE and other assets. The ongoing customer support is excellent. We adopted Papertrail for our own equipment and asset management. Cons There’s very little to complain about with Papertrail. Whenever we have had to contact the support guys via app customer chat. The issues /queries are resolved extremely quickly. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Papertrail Considered gear log We already knew how use Papertrail. The other systems seemed to be clunky. Papertrail is straightforward, simple while ticking all boxes. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) It’s just not a robust enough system to satisfy our requirements. Review Source NW Nigel W. Office Manager Civil Engineering Used the software for: Less than 6 months ### "Great little system" June 22, 2026 5.0 Easy to use and a simple and uncluttered layout. I especially like the photos of each equipment to make life easier. Great little system Pros Easy to use and a simple and uncluttered layout. I especially like the photos of each equipment to make life easier. Cons There's only a limited licences/accesses perr cost. Not many other bad things to say really. As I like it. Review Source CM Christine M. Business Coordinator Renewables & Environment Used the software for: 6-12 months ### "Easy tasks made complicated" July 31, 2024 2.0 Not impressed whatsoever. I can do more on a spreadsheet. Pros Honestly, there's nothing I like about Papertrail. Cons Makes very easy file storage very complicated. Too cumbersome when I can do everything I need in one spreadsheet. Review Source Response from Papertrail August 2, 2024 Hi, Thank you for your feedback. We’re sorry to hear about your experience. We're working on making Papertrail more intuitive. While spreadsheets are great for simple tasks, Papertrail offers advanced features like secure sharing, audit trails, and advanced access controls for better collaboration. We value your input and are committed to improving. Please reach out if you have more suggestions. Best, Customer Success Team, Papertrail KK Karen K. Senior Recreation Advisor Utilities Used the software for: Less than 6 months ### "Great product, always adapting to needs. " March 19, 2026 4.0 Easy to use asset management option. Inspection scheduling is really helpful and you can have multiple checklists and schedules for each item, depending on what is required. The offer is always developing through customer feedback and the customer service has been really great. Pros Inspection scheduling is really helpful and you can have multiple checklists and schedules for each item, depending on what is required so its flexible for your need. Cons Thumbnail images to identify items, however no other option is any different and you can add things like NFC tags, location tags etc to support individual asset identification. Review Source PR Paul R. Asset and Fleet Manager Construction Used the software for: 2+ years ### "If Carlsberg did fall arrest equipment management software...." March 14, 2025 5.0 Since joining Papertrail in 2019, the management of our 4000+ items of fall arrest, rope access, lifting, and test equipment has been transformed. Papertrail has evolved enormously in the six years we have used it and is our 'bible' for asset management. Combine that with outstanding customer support and a great platform that is constantly upgrading, There is no better system for our needs. Pros Really comprehensive fall arrest equipment management platform that works as it should. Cons Filtering of records could be a little more intuitive Alternatives considered [ON!Track](https://www.capterra.com/p/163550/ON-Track-Asset-Management/) Reason for choosing Papertrail Better suited to our industry and far better value for money. Review Source Response from Papertrail March 17, 2025 Thank you Paul for your fantastic review! We’re thrilled to hear that Papertrail has transformed the way you manage your fall arrest, rope access, lifting, and test equipment. It’s great to know that our platform continues to evolve to meet your needs and that our customer support has made a positive impact. We appreciate your feedback on filtering records and are always looking for ways to make Papertrail even more intuitive. If you have any specific suggestions, we'd love to hear them! Thanks again for choosing Papertrail—we're proud to be your go-to asset management solution. SR Stacey R. Chief Innovation Officer Oil & Energy Used the software for: 1-2 years ### "Boosting compliance, asset management and operational efficiency" November 14, 2025 4.0 Our overall experience at BladeBUG with Papertrail has been excellent. It centralises all our equipment records, improves inspection management, and strengthens compliance with LOLER. The security, reporting tools, and user access controls make it reliable for both internal auditing and customer assurance. It has significantly reduced admin time and improved operational efficiency. For value for money, ease of ongoing maintenance, and confidence in asset management, Papertrail has been a strong addition to our workflow. Pros As a business what we liked most about Papertrail is how completely it transforms our asset and maintenance management. It streamlines LOLER inspections, improves reporting, and makes every record easy to access and verify. The barcode/QR scanning saves huge amounts of time, and user access controls keep everything secure and well-organised. For the value it delivers especially in compliance assurance and operational efficiency it is exceptional, giving us confidence that every piece of equipment that goes out the door is safe, traceable, and ready for deployment. Cons What we liked least as a business about Papertrail was the initial learning curve when moving from spreadsheets to a structured digital system. It required time to organise assets, set up user permissions, and understand all the features. However, this was a one-off challenge, and once we were set up, the platform became intuitive. The long-term gains in security, reporting accuracy, and ease of maintenance management far outweigh the early effort. Review Source MB Matthew B. Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "SF Parks Review" September 5, 2025 4.0 good so far, but could do with a little modern update on a few areas of the system. Also, notifications could be an easier way of management, knowing whether a check has been done or not. Pros It keeps a record of all checks and is accessible to go back to whenever I need to. it is also good value for the number of sections you can have on 1 system. Cons poorly laid out in some areas on the drop-down bars, not user-friendly when trying to find equipment, also on the main page, it is difficult to see what check have been done. Review Source JP Jane P. Commercial Manager Public Safety Used the software for: 2+ years ### "Papertrail Software" March 12, 2025 5.0 We've had a really good experience with Papertrail overall. From the very beginning, Vicki and Iain were incredibly helpful during the setup and are always available if we need assistance as is Andy. The training provided to our team was invaluable. In conclusion the system has been a game changer for us. With multiple teams, instructors and a large amount of equipment, we would be lost without Papertrail. I highly recommend to anyone looking for a robust and user-friendly system. Pros One of the standout features of Papertrail is it ease of use. The system is well-orgaqnised and intuitive, making it simple for all of our team to navigate. The clarity has saved us valuable time in managing our equipment and workflows. The new Analytics bolt on is amazing, it enables us to pull of our team information for clients with ease. Cons While exporting reports is generally good, it can become cumbersome due to the sheer volume of equipment and information we manage. The size of reports can be overwhelming at times, which may detract from the overall experience. Review Source TS Thomas S. Safety equipment inspector Business Supplies and Equipment Used the software for: Less than 6 months ### "Onion Gravey" August 28, 2025 4.0 As I am still learning the vastness of Papertrail so still fairly inexperienced. Overall, not a bad system Pros When you find the folder, you need to be in it is relatively easy to use. Would it be possible to have an "offline" mode? Cons It appears unorganised. Nothing is in alphabetical order. There are folders within folders within folders. Review Source Response from Papertrail November 18, 2025 Hi there, Thank you for your review. It’s highlighted that there may be some features and functionality you haven’t had the chance to explore yet. Please contact our support team to arrange a call — they’ll be happy to walk you through everything and make sure you’re getting the full benefit of the system. JK James K. Service Coordinator Renewables & Environment Used the software for: I used a free trial ### "Torque Solutions Ltd" August 9, 2024 5.0 Very pleased with our experience so far, hoping once we launch that this continues. Pros Easy use, Really helpful support team, offers everything required for asset management in one place. Cons Nothing as yet, we are still in the launching phase. Review Source Response from Papertrail October 10, 2024 Thanks for the great review James! BT Bradley T. Operations Manager and Technical Authority Construction Used the software for: 2+ years ### "Quality product and great customer service." June 10, 2024 5.0 Overall, I am delighted with Papertrail for our PPE and equipment management. It's an innovative, forward-thinking product that has greatly enhanced our operations. Despite a few minor issues with app speed and icon size, the attention to customer requirements and overall functionality make it an excellent choice. Pros I've had a great experience with Papertrail. The Papertrail team have an innovative, forward-thinking approach to their product that has revolutionised our PPE and equipment management. Their team has shown great attention to my requirements as a customer, ensuring that all our needs are met efficiently. Highly recommended! Cons While I've had a great experience with Papertrail, there are a couple of minor issues. Sometimes the app can be a bit slow, even with good WiFi connectivity. Additionally, the size of the icons on the app can make it easy to accidentally press the wrong button. However, these are minor inconveniences in an otherwise excellent product. Review Source Response from Papertrail July 5, 2024 Thanks for your feedback Bradley, so pleased to hear that you have had attentive support from the team, and a great experience with Papertrail! DW David W. Lead instructor Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great software for inspecting kit " March 3, 2023 5.0 Pros It’s ease of use and capabilities. It’s great being able to use it on mobile Cons It would be good if you could add checklists yourself rather than having to send off to the company to get one made Review Source Response from Papertrail March 7, 2023 Thanks for your great feedback David, you'll be pleased to hear that Checklist editor is coming to Papertrail soon! PC Paul C. Challenge Course Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Papertrail is awsome!" October 4, 2019 5.0 I has already paid for itself this year! I had some equipment that was not lasting as long as it should have and after much back and forth with the manufacturer I was able to get it all replaced after showing the maintenance and inspection history for those items. Pros Having all my necessary information in a single place! At first I thought it was a bit expensive and unnecessary to pay that much for the software - I was wrong. I was wrong! The task manager is a fantastic addition! Cons The reporting at times doesn't give me what I need but seems to be improving. Reason for choosing Papertrail Papertrail is much more functional, affordable, and the customer support team is fantastic! Also came highly recommended from one of my vendors. Review Source Response from Papertrail October 14, 2020 Hi Paul, thank you so much for your feedback! I'm glad that you are loving Task Manager and that it has paid for itself. We are currently working on a reporting tool which will allow you to pull more information. Charlotte RC ROBERT C. Contracts Manager Construction Used the software for: Less than 6 months ### "First Few Months " December 5, 2023 5.0 Pros Very easy to use and intuitive. Excellent back office support. 10/10 Cons Same small snagging issues, for examples having to add a tag before removing one or you will have to remove it twice Reason for choosing Papertrail Values for money, Ease of use, back office support Review Source Response from Papertrail December 28, 2023 Hi Robert, thank you so much for this great review, we're so pleased that you are happy with our product and have received great support from our team! Thanks Papertrail Support CS Clare S. Document Controller Renewables & Environment Used the software for: 1-2 years ### "Papertrail" January 21, 2020 5.0 Spot on \[SENSITIVE CONTENT HIDDEN\], \[SENSITIVE CONTENT HIDDEN\], \[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\] have always been helpful Pros Its a great interface and the customer service is impecible Cons Just not being able to copy and paste assets - You can clone but have to go in individually to fix Review Source Response from Papertrail April 1, 2020 Hi Clare, thanks so much for your feedback. We will take on board your comments on copying and pasting assets and feed this back. Kind regards, Charlotte TC Tim C. Director Sports Used the software for: 2+ years ### "Superb software to keep kit easily organised" August 9, 2019 5.0 Fabulous and the support team and super quick and helpful! Pros This is easy to use, clear and excellent for keeping all kit itemised, logged and with full history and bespoke reminders for any specific items set to customised frequencies. Cons Occasionally if you click out of the working area you can lose inputted data for the single item you are currently inputting. Review Source Response from Papertrail November 22, 2019 Thank you so much for your feedback! We're really glad it suits you. Was this in the mobile or desktop version you were losing data? EO Eleri O. Office Manager Utilities Used the software for: 6-12 months ### "Fantastic App!" July 11, 2019 5.0 Great app, has saved us time and money! Support has been great. The staff are always friendly and helpful Pros Easy to use Has everything we need as a business Cons There is nothing that I see as a con at the moment Review Source Response from Papertrail July 12, 2019 Thank you for your review, we are glad you enjoy using Papertrail! BB Brett B. Chief Instructor Sports Used the software for: Less than 6 months ### "Efficient and easy to use" August 16, 2019 5.0 Pros Its intuitive and is laid out in a logical and user friendly manner. Shows good length of record Cons Cant go back to add to inspections when more information becomes available Review Source Response from Papertrail November 22, 2019 Thank you so much for your feedback! We're really glad you're finding it easy to use. The system doesn't allow back-dating but what I would suggest it to click 'Add Note' in your record. You can then put your extra information in as a comment and this will appear in the inspection history at the date and time it was added. DJ Dafydd J. Network Manager Computer Networking Used the software for: Less than 6 months ### "Best app available for compliance" August 30, 2019 5.0 Pros Mobile app means I can update inspections wherever I work, even outside or with no signal. Really quick to get answers from their support team too. Cons If there was a way to print reports from the mobile app in future that would be great. Review Source Response from Papertrail November 22, 2019 Thank you so much for your feedback. We are currently working on a mobile update that will allow you to print reports from your mobile. We will keep you updated! TP Thomas P. Director of Outdoor Learning Used the software for: ### "Been involved from the start and good to see it grow! Love it" February 10, 2016 4.0 For me, there are some good developments but still as few things that could be improved to make it really easy. Some will be tech that is the barrier. Otherwise it smart and sophisticated and i enjoy using it in my team. Be great to share an account as a public page so you can go to a venue and show them your records (like a passport!). Staff use it and most get on well with it. Review Source WP Weine P. PPE-Inspector Used the software for: ### "Works 100%" February 11, 2016 5.0 Works without problems. Easy to navigate, easy to learn and save days of time! Try it, you will not be disappointed! Review Source LO Liam O. Safety and Maintenance officer Sports Used the software for: 2+ years ### "270 Adventure Ltd" January 30, 2025 5.0 The more we use it, the more we find other uses for it, and customer support team is always happy to help Pros Its ease of use and versatility, we use it for everything from PPE thorough inspections to daily task schedules and MOT/ service records. Particularly like the record sorting/search functions along with the analytics Cons could be easier to create/ edit checklists Review Source Response from Papertrail January 31, 2025 Thank you for your fantastic review Liam! We're delighted to hear that Papertrail’s ease of use and versatility are helping you manage everything from PPE inspections to daily task schedules and service records. It's great to know that the record sorting, search functions, and analytics are making a difference in your workflow. We appreciate your feedback on creating and editing checklists. We’re always looking for ways to improve and will take this on board. If you have any specific suggestions, our support team would love to hear them. Thanks again for your support, and we look forward to continuing to help you streamline your processes! PG Philippa G. Administrator Construction Used the software for: 2+ years ### "Brilliant Equipment Log" April 8, 2025 5.0 A great tool for monitoring equipment, and tracking when inspections/maintenance is due. It's accessible by multiple users across different devices making it a versatile option. Brilliant way to make sure equipment is accounted for in a fast-paced, safety-critical work environment. Pros Papertrail is especially useful for tracking and logging equipment inspection/maintenance schedules with real-time monitoring. We have a large amount of kit which Papertrail can accommodate no problem. The set-up is straightforward and multiple users can use the system across any device, making it accessibility-friendly, and ideal for using on-the-go. Cons It is reasonably priced for a small/mid-size team, however, costs increase as you add more users/capabilities so for a larger team, it may not be a great option. Review Source KM Kerrie M. Company Director Consumer Services Used the software for: 2+ years ### "Ideal for Tree Suregons " March 31, 2025 5.0 brilliant has literally gived us more control knowing whos used equipment and where it last was, Pros Managing vehicles and maintaining kit aswell as HR and training Cons price, but the system is good enough that it outweighs the cost Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.