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CheddrSuite is an all inclusive restaurant management software built for restaurants by restaurant owners. We have everything you need to operate your business; employee scheduling, timeclock, messaging, shift trade board, shift log, inventory management, documents and human resources, vendor information and integration, advanced reporting, checklists, financials, POS integration and so much more. Find out why so many business are saying, Cheddr is Better. Proud SYSCO iCare Partner.
Provider
CheddrSuite
Located In
United States
Foundation
2015
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Documentation, Webinars, Live Online
Support
Chat
All restaurant, food and beverage operations. SYSCO FOODS, iCare Provider.
Content Source: CheddrSuite
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CheddrSuite Reviews
Pros
My service teams and managers love how easy it is to navigate and set preferences. But the communication piece is awesome.
Since I like to keep my home and business life organized and separate, CheddrSuite is amazing for organizing my work time with the calendar and scheduling functions.
I love that I can do everything in a single place. Very easy to use and comfortable navigating between the different features.
The software is easy to use and their customer support is wonderful to work with.
Cons
The owner said all the mistakes were my fault and he was very hard to talk to. With all these glitches they should be charging $10 month NOT $150 month.
When batching out inventory items some items would just go missing. Every week i had a list of glitches going on for over a year.
I dislike the onerous "requirements" for some operations that shouldn't be required. If I'm only using the scheduling, why do I need to provide estimated sales and staff birthdates.
Some aspects of the UI are cumbersome or unintuitive, such as the distinction between selected and non-selected items. Setting up staff was more difficult than it should be.
"Great management tool"
Overall: I've really enjoyed this program. The entire team has been helpful and has made the implementation process easy. I've used this in several different concepts now and also in my lectures and training programs and everyone who sees it and uses it agrees that it's much better than Hot Schedules or When2Work. It's also much cheaper but with more information to use.
Pros: This program is very user friendly and allows people to use it with ease and not get hung up like other programs I've used in the past. My service teams and managers love how easy it is to navigate and set preferences. But the communication piece is awesome!
Cons: There are a few tricks to learn and I think the help aspect needs more attention. However, once you view the help and get the system, it's very simple.
"Quality AND quantity"
Overall: It's saving us time to have everything all in one place. It took us a little bit to get used to everything, but the training videos really helped.
Pros: I am a fan of how all-inclusive this is. We had a scheduling app previously, but this includes inventory management, document organization, training materials for new employees, and a great log system for managers. Loving it!
Cons: The scheduling section is a little clunky, but everything else is better than our other previous systems.
Vendor Response
"1 year still not happy"
Overall: not that good. my sales rep was nice, but the tech team never fixed anything. the owner said all the mistakes were my fault and he was very hard to talk to. with all these glitches they should be charging $10 month NOT $150 month. it feels like they are still trying to figure things out like a new tech company jumping into the market.
Pros: I like the ideas they had. The idea of having everything in one place sounds cool. i was hoping it would help me manage my 3 stores and 52 employees better.
Cons: Glitches in doing inventory, scheduling, and batching out orders. Everything was difficult. while doing inventory we would loose our information. it took me 2 hours to do a one week schedule. when batching out inventory items some items would just go missing. every week i had a list of glitches going on for over a year.
"Rough in the Diamond - could be great with some UI improvements"
Overall: I'm only using the free scheduling feature, which is worth the money, but not ideal. I would prefer not to include phone numbers on the printed schedule that I post in my store, because they are unnecessary and require that I shred the sheet after the week is over. I've only had one shift trade request so far, but I didn't get notified that it was waiting for my approval, so I'm not sure why that wouldn't happen, but it should.
Pros: It's very nice to be able to track shift trades and vacation requests all in one place for scheduling.
Cons: Some aspects of the UI are cumbersome or unintuitive, such as the distinction between selected and non-selected items. Setting up staff was more difficult than it should be. I didn't get notified of a shift trade request, which seems like basic functionality. I dislike the onerous "requirements" for some operations that shouldn't be required. If I'm only using the scheduling, why do I need to provide estimated sales and staff birthdates? Those things are irrelevant to my needs. It also seems like overkill to have to unpublish and republish a schedule to make a minor change - it could simply notify the people affected of the specifics and send a general notice to the rest of the team working around that time.
"Really does make things easier"
Overall: It's really good at what it does and the customer support is spot on.
Pros: I like that I can easily price shop my various vendors without digging through a bunch of receipts (much to the dismay of the vendor who originally recommended it!)
Cons: It only allows for the importation of sales summary data, not breaking down the items into various ingredients (but I hear they are working on that!) so if you are trying for something that will automatically give you an estimate of what you will have left in your stock room (barring variance) this program will not do that.
Vendor Response
