--- title: "GovPilot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GovPilot Software - reviews, pricing plans, popular comparisons to other Municipal products and more." source_url: "https://www.capterra.com/p/143907/GovPilot/" page_type: "product" language: "en" --- # GovPilot Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GovPilot ## What is GovPilot? GovPilot - named a GovTech 100 company for five consecutive years - is the leader in digital transformation for municipal governments. Across the U.S. 40,000 local governments manage a multitude of critical processes - all with different, often obsolete approaches. GovPilot's cloud-based platform was purpose built to enable local governments to operate at their full potential by standardizing, digitizing, and unifying more than 125 operational and constituent service processes on one system. ## What is GovPilot used for? [Municipal](https://www.capterra.com/municipal-software/)[Code Enforcement](https://www.capterra.com/code-enforcement-software/)[Permit](https://www.capterra.com/permit-software/) Top alternative Featured Overall rating Based on 76 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $3000 Per Year Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GovPilot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.govpilot.com&name=GovPilot) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GovPilot 4.6 (76) VS. [4.8 (18)](https://www.capterra.com/p/184923/idtPlans-Review/reviews/) Starting Price $3000 Per Year Starting Price $1500 Per User, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (76) Ease Of Use 4.8 (3) Value For Money 4.5 (62) Value For Money 4.5 (3) Customer Service 4.8 (73) Customer Service 4.8 (3) ## GovPilot alternatives Highest Rated [5.0 (1)](https://www.capterra.com/p/217144/Cloudpermit/#reviews) Starting price $6000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (398)](https://www.capterra.com/p/158382/Submittable/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [3.9 (83)](https://www.capterra.com/p/115451/ACTIVE-Net/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 72% of reviewers rated it above 4 stars [iMS Suite](https://www.capterra.com/p/166664/iMSEnforce/) [4.7 (3)](https://www.capterra.com/p/166664/iMSEnforce/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/143907/GovPilot/alternatives/) ## FAQs about GovPilot Overview ### What problems does GovPilot solve? GovPilot solves paper-heavy municipal workflows, disconnected legacy systems, slow permit and complaint processing, and poor visibility into property histories, inspections, and resident requests. Clerks, code enforcement, public works, animal control, and municipal managers use it to centralize records, automate notifications, support field work, and reduce follow-up delays and manual errors. Answer based on 64 reviews Overview ### Which roles and teams benefit most from GovPilot? GovPilot is most used by municipal clerks, borough administrators, code enforcement teams, and building department staff who manage permits, inspections, licensing, and public records. Administrative teams rely on it to streamline workflows and documentation, while local government leaders use it to improve visibility, coordination, compliance tracking, and resident service delivery. Answer based on 73 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is GovPilot built for? GovPilot is built for government organizations, with small entities representing 65% of reviewers and Government Administration accounting for 87%. It also serves midsize organizations at 21% and enterprises at 13%, with limited use in Information Services at 4% and Construction at 2%. Answer based on 76 reviews Features and Usability ### What are the key features of GovPilot? GovPilot includes core government operations features like permit management, property records, case management, and online applications for resident permits and requests. Differentiating capabilities include workflow automation, customizable forms and reports, GIS mapping tied to parcel data, and department communication tools that keep records, status updates, and resident interactions in one system. Answer based on 53 reviews Integrations ### Which third-party tools and platforms does GovPilot integrate with? GovPilot integrates with Microsoft Outlook and ArcGIS, and it also connects with Laserfiche and authorize.net. These integrations cover calendar, mapping, document management, and payment workflows, giving GovPilot support for core municipal operations through four third-party platforms. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does GovPilot offer? GovPilot provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, group learning, self-paced reference, and recorded walkthroughs for teams setting up and learning the platform. Answer based on 5 reviews Getting Started and Support ### What customer support options does GovPilot offer, and how do users rate the experience? GovPilot offers email/help desk, a knowledge base, phone support, and chat. Users generally describe support as responsive, helpful, and quick to resolve issues, with live chat often called especially fast. Some reviewers mention needing more post-launch training, occasional dropped follow-ups, and patience during implementation or bug fixes. Answer based on 53 reviews Features and Usability ### How well does GovPilot manage property records? GovPilot keeps property records organized in one place and makes parcel-based searches, tracking, and cross-referencing easier for municipal teams. Building, code enforcement, court, and clerk staff often value quick access, GIS views, and document history, though some offices mention duplicate uploads, address-driven workflows, and occasional parcel mapping inaccuracies. Answer based on 23 reviews Features and Usability ### How well does GovPilot automate government workflows? GovPilot automates paper-heavy government workflows with online forms, routing, alerts, and prefilled documents that reduce manual processing. Municipal departments often use it for permits, complaints, inspections, and resident requests, and many value the customization, though setup can take time and some teams note browser limits, glitches, or employee-facing usability gaps. Answer based on 20 reviews ## Features AI summary Based on 58 Municipal reviews Not all municipal software includes every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Mobile Access** (**40%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**53%**) - **Compliance Management** (**40%**) GovPilot supports **Mobile Access** and **Compliance Management**, giving municipal teams the ability to work from the field and manage regulatory requirements in one system. However, it does not offer **Alerts/Notifications**. Instead, it provides other features that reviewers also value, including **Workflow Management** (**29%**), **Third-Party Integrations** (**62%**), and **Geographic Maps** (**58%**). These features help departments coordinate tasks, connect data across systems, and view location-based information, helping businesses improve oversight and day-to-day operations. Compliance Management 4.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Geographic Maps 4.4 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Visualize locations on a map Reporting & Statistics 4.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Activity Dashboard 4.5 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Code Enforcement 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Ensure all properties are adhering to government and legal codes Communication Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat GovPilot 101 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Building Permits: Permit issued by the local government before constructing a new building or remodeling an existing one - Business License: Approval issued by the government that allows individuals or companies to start a business - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Case Notes: Access and track notes regarding case activities and updates within case files - Citation Tracking: Track violation notices regarding parking, traffic, car etc. - Code Enforcement: Ensure all properties are adhering to government and legal codes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Portal: A website or login for customers to access information - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Mapping: Track the management and flow of data throughout the organization - Data Visualization: Graphical representation of data - Docket Management: Manage and maintain a detailed record of information and updates associated with each court case - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Tracking: Track the location of specific equipment at all times - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Expiry Notifications: Notifications sent to users when a task/license is about to expire - Facility Management: Manage the maintenance of building facilities - Fee Management: Track collected or paid charges for services performed or access granted - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Government: Intended to be used by governmental agencies - Forms Management: Store, manage and track all forms in a centralized location - Geocoding: Converting human-readable addresses into geographic coordinates - Geographic Maps: Visualize locations on a map - GIS Integration: Integration with geographic information systems - Image Management: Support for uploading and retaining image files in the cemetery records database - Incident Response Checklists: Checklist to confirm the incident and response. - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - League/Team Management: League/Team Management - License Issuance: Issuance of valid licenses to initiate projects or tasks - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Map Creation: Create custom maps - Map Sharing: Share maps with internal and external stakeholders - Member Directory: Comprehensive list that contains information and details of all the members associated with a particular organization or group - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Online Applications: Ability to fill out and submit application forms on the web - Online Payments: Accept and process online payment transactions - Parking Management: Manage, optimize, and automate tasks related to parking operations - Parking Permits: Permit that allows users to park their vehicles on a campus legally - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Permit Issuance: Issuance of valid permits to initiate projects or tasks - Permit Management: Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries - Planning & Zoning: Scheme and regulate the construction, modification, or use of land - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Data: Receive data and information in real time - Recognition Management: Track volunteer performance and award those who exceed certain criteria - Records Management: Ability to record, store, update, and retrieve information - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Spatial Analysis: A study of entities based on topological, geographic and geometric attributes. - Status Tracking: Track the status over time for a request, process, asset, or transaction - Task Management: Create, manage and track all task activities and progression - Taxation & Assessment: Determining value of properties/purchases to calculate tax - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticketing: Customize, sell, and distribute tickets - Training Management: Track employee/learner's progression through training programs - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Violation Tracking: Identify and flag system, guidelines, or branding violations/suspicious behavior by users, customers, vendors, or partners. - Volunteer Recruiting: Advertise volunteer opportunities and recruit new volunteers - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (75) 4.5 Based on 75 reviews ## Pricing Value for money 4.5 (62) Basic $3,000 Per Year Value for money 4.5 (62) 4.5 Based on 62 reviews ## Integrations [ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ Laserfiche](https://www.capterra.com/p/62196/Laserfiche/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (73) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (73) 4.8 Based on 73 reviews ## User reviews Overall rating 4.6 Based on 76 reviews Filter by rating 5(52) 4(20) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent DB Daryl B. Code Enforcement Officer Government Relations ### "GovPilot for local government code enforcement" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 1, 2025 very intuitive. easily customizable. I like using the app from my phone but needs some improvement. Pros keeps everything organized for my daily inspections. Great calendar integration with outlook. Citizen version with GovAlert works well to get community involved. Cons large file size of pdf documents makes it hard to email violation notices. App can use some improvements. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. PV Pamela V. TACO; Office Mgr, Community Development Government Administration ### "Incredible improvement over other software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2022 The software we used prior to GP (SDL) is clunky, and awkward, and anything but user-friendly. GP blows them out of the water, and is helping us process applications faster, which automatically makes us more efficient. Pros Gov Pilot seems to have been designed with the user in mind, and -- on top of that -- the GP team has worked tirelessly with me to customize features, and module design toward optimum efficiency. Cons Because the onboarding and development teams have been so responsive to my requests in the initial phases, I have no complaints about GP whatsoever. Switched from [Spatial Data Logic](https://www.capterra.com/p/160830/SDL-Desktop/) It wasn't up to ME to decide to make the switch, but I rallied for it every day. SDL is torturous to use. Reasons for choosing GovPilot Gov Pilot had everything we wanted: options to customize, online application possibilities, ease of use, excellent customer service. I'm so happy we made the switch! Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor December 13, 2022 Thank you for your wonderful feedback Pamela. It means so much to the GovPilot team that our customers appreciate their support and the platform's ease of use. We look forward to continuing our work with you and Bradley Beach! RT Rose T. ACO Government Administration ### "Gov Pilot Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 5, 2022 Good. Customer service is outstanding. Pros Keeping track of licenses. We use this often especially in the beginning of each year. Cons Ease of use. I think the software could be more user friendly with better help screens. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 7, 2022 Thank you very much for your review and feedback! We are so glad to hear that our customer support team is responsive and helpful! We'll be sure to take your feedback into account as we continue to improve on the GovPilot platform! WB Wendy B. Borough Clerk Government Administration ### "Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 28, 2022 Pros Email update to requestors with each change in status, improves government transparency. Cons Sorting and filtering features need improvement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jemaine L. Clerical Government Administration ### "I love working in GovPilot!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2022 I refer to the Customer Service Team as "MY A-Team" they are personable, efficient and have always responded quickly and accurately to any of my issues and were always available. Pros The ease of use; though repetitive it allows for efficient and speedy processing of OPRA requests and responses. Cons The ability to merge and retrieve certain functions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 23, 2022 Thanks very much for your response and feedback! Our customer support team appreciates your kind words! CB Clyde B. Code Enforcement Officer Government Administration ### "GovPilot - Good Functionality and Operability" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 25, 2022 The GovPilot modules provide a great mechanism to record, track and manage the large quantity of rental properties we administer and the diversity of issues that are reported to our local municipality. Pros The best feature in GovPilot is the responsiveness of the Staff. They are timely in their actions to correct issues. They take our feed-back and integrate features into the modules which tailor them to our unique circumstances. Cons We can not identify any drawbacks or shortfalls so far since issues are infrequent and corrected quickly when they do occur. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2022 Thank you very much for your review and feedback! Our onboarding, account management, and customer support teams take great pride in being responsive and helpful to our customers! We are happy to hear you have enjoyed your experience with GovPilot thus far! RP Rebecca P. Acting Borough Clerk Government Administration ### "Lodi's Review of GovPilot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2022 GovPilot changed the way we do business for the absolute best and we can't remember life without it. Pros GovPilot's software allows information to be shared easily and instantaneously between departments and also with the public. We are able to limit the paper in our offices while still allowing for information to be accessed easily. Cons The time is takes for Property Profile information to be updated Switched from [iWorQ](https://www.capterra.com/p/83009/iWorQ-Work-Management/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 12, 2022 Thank you very much for your terrific feedback and review! Our team is proud of the work we do with Lodi, NJ! DW Debbie W. Permit Technician Government Administration ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 17, 2022 Pros Ease of entering information, printing out forms, customizing settings Cons When uploading information the program sometimes duplicates instead of updating the information previously uploaded Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2022 Thank you very much for your review and feedback Debbie. I'm glad that our account management and support teams were able to work with you to resolve the duplication issues you mentioned! MG Melissa G. IT Administrator Government Administration ### "Melissa Gleason - Camden County IT Administrator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2022 Pros Easy to use Dashboards and ability to customize the Dashboard. Easy to filter within modules. Easy to have new modules setup. Easy ability to add permissions to modules. Easy to use Reporting feature. Issue fixed quickly and effectively. Ability to create automated workflows on modules and ability to add pre-defined emails and forms that can be generated with information in the module. Cons Issue with reporting location. Not always is a concern or issue that needs to be reported is from an exact address. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor August 9, 2022 Thanks very much for your review and feedback, Melissa. It is a pleasure to work with you and your colleagues in Camden County! MG Marianne G. Communications Director Government Administration ### "City of Birmingham, Michigan Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2022 Pros We are using GovPilot's Report a Concern Module. The module is user-friendly for the complainant and our staff members. We are very pleased with the service. Cons We would have liked to customize the app more, and add functionality that is not yet available. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 14, 2022 Thanks very much for your kind words! We hope you'll be able to work with your account manager to address any functionality concerns you have about the Report-a-Concern app! [View all Reviews](https://www.capterra.com/p/143907/GovPilot/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.