# GovPilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is GovPilot the right Municipal solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143907/GovPilot/reviews --- GovPilot 4.6 (76) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of GovPilot Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews PV Pamela V TACO; Office Mgr, Community DevelopmentGovernment Administration, 51 - 200 employeesUsed the software for: Less than 6 months. “Gov Pilot seems to have been designed with the user in mind, and -- on top of that -- the GP team has worked tirelessly with me to customize features, and module design toward optimum efficiency.“ December 9, 2022 DB Daryl B Code Enforcement OfficerGovernment Relations, 201 - 500 employeesUsed the software for: More than 2 years. “large file size of pdf documents makes it hard to email violation notices. “ December 1, 2025 RP Rebecca P Acting Borough ClerkGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years. “We are able to limit the paper in our offices while still allowing for information to be accessed easily.“ August 25, 2022 DW Debbie W Permit TechnicianGovernment Administration, 51 - 200 employeesUsed the software for: More than 2 years. “When uploading information the program sometimes duplicates instead of updating the information previously uploaded“ August 17, 2022 PV Pamela V TACO; Office Mgr, Community DevelopmentGovernment Administration, 51 - 200 employeesUsed the software for: Less than 6 months. “GP blows them out of the water, and is helping us process applications faster, which automatically makes us more efficient.“ December 9, 2022 KE Kenneth E Sr. AccountantGovernment Administration, 51 - 200 employeesUsed the software for: More than 2 years. “The early release before proper testing was a problem in 2020.“ March 30, 2022 BD Billie D Senior InspectorGovernment Administration, 11 - 50 employeesUsed the software for: Less than 6 months. “The software is great and does everything we need and more but I think one of the best features they have is the live chat option on every page. If you have a question or get stuck somewhere, simply click on the support button and get help from a live representative in seconds.“ February 14, 2022 ## Showing most helpful reviews Showing 1-25 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Darren B. Chief Information Officer Construction Used the software for: 6-12 months ### "GovPilot is a game changer" October 24, 2018 4.0 The City of Elizabeth is using GovPilot for Report a Concern and 9 other processes. Gov Pilot has enabled us to retire legacy systems and replace paper with a very efficient set of tools. Our response time is faster and there are far fewer errors in our workflows. Pros Replacing legacy systems and processes were a breeze thanks to GovPilot's dedicated customer service team. Cons There is a good deal of customization required; some reporting features could be more intuitive out of the box. Review Source Response from GovPilot October 30, 2018 Thank you, Darren! So glad we could help you operate more efficiently. BD Billie D. Senior Inspector Government Administration Used the software for: Less than 6 months ### "GovPilot is what my department has spent years searching for" February 14, 2022 5.0 I have already recommended GovPilot to several other county departments and have made myself available to them for questions regarding the switch. I have been pleasantly surprised with all of the features that our previous software didn't offer and, a lot of which, I didn't even know how much we needed them. Automatically notifying residents that their complaint has been handled or that their permit is now approved, integrating GIS in to their mapping systems to provide up to date and accurate maps of my County, and working with our credit card processor to safely and securely process permit fees with seamless transfers of information between the two are just some of the features that, now that we have them, we can't do without. There are so many great things to mention about GovPilot that I simply can't remember them all but, suffice it to say, GovPilot is well worth the cost. Pros The GovPilot team have been nothing but professionals for the entire process of changing from our previous asset management software to GovPilot. They gathered the details of what we were doing before, what we didn't like about our previous software, and how they could help fill in the gaps. Then they worked closely with myself and several of my team leaders to come up with a tailor fit solution to manage our Animal Control calls, Code Compliance calls, and our septic system permits. Even though GovPilot is based in New Jersey, they were willing to fly down to Texas to provide face to face training to me and my staff at a very low cost. The software is great and does everything we need and more but I think one of the best features they have is the live chat option on every page. If you have a question or get stuck somewhere, simply click on the support button and get help from a live representative in seconds. Another great thing that I appreciated was the professional manner in which they handled a few hiccups with our contract process. We had to put the project on hold several times while we processed some internal issues and the GovPilot team was there, ready to pick up where we left off once things were sorted out. No complaints and no incessant nagging about when we could move on to the next step. If I had to delete this whole review and condense it down to one word, I would describe GovPilot simply as "professional". Cons When reading reviews, I tend to distrust those that don't mention something negative in their review. There is always something that can be improved. Believe me, I had to think long and hard about what could be improved on with GovPilot. The only thing I could come up with was that they are obviously a New Jersey based company because a few of the fillable fields in our forms still referenced New Jersey for a few days before we were able to get them all switched over. That was it. That's all I could come up with. I have been entirely satisfied with GovPilot. Switched from [OpenGov Enterprise Asset Management](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/) Cartegraph was unwilling to provide key features that we needed as our department grew. After asking for these features repeatedly, we were only taken seriously after we told them we would no longer require their services. Review Source Response from GovPilot March 11, 2022 Thank you very much for your wonderful (and thorough) review and feedback! Please be sure to reach out to your account manager or our support team any time you need anything! We look forward to working with you! KE Kenneth E. Sr. Accountant Government Administration Used the software for: 2+ years ### "Residential Parking Review" March 30, 2022 3.0 The 2020 rollout of the software to employees and customers was premature. The cashiering and reporting data input from various departments caused major confusion. The lack of training for the cashiers before its release was a disaster and the lack of testing by GovPilot created a load of data that all had to be corrected. The transfer to our accounting software was because of the lack of control over duplicate data. Pros Improvements made as problems were discovered. Cons Current Residential Parking problems were detailed in an email currently being addressed. The early release before proper testing was a problem in 2020. Review Source DB Daryl B. Code Enforcement Officer Government Relations Used the software for: 2+ years ### "GovPilot for local government code enforcement" December 1, 2025 5.0 very intuitive. easily customizable. I like using the app from my phone but needs some improvement. Pros keeps everything organized for my daily inspections. Great calendar integration with outlook. Citizen version with GovAlert works well to get community involved. Cons large file size of pdf documents makes it hard to email violation notices. App can use some improvements. Review Source PV Pamela V. TACO; Office Mgr, Community Development Government Administration Used the software for: Less than 6 months ### "Incredible improvement over other software" December 9, 2022 5.0 The software we used prior to GP (SDL) is clunky, and awkward, and anything but user-friendly. GP blows them out of the water, and is helping us process applications faster, which automatically makes us more efficient. Pros Gov Pilot seems to have been designed with the user in mind, and -- on top of that -- the GP team has worked tirelessly with me to customize features, and module design toward optimum efficiency. Cons Because the onboarding and development teams have been so responsive to my requests in the initial phases, I have no complaints about GP whatsoever. Reason for choosing GovPilot Gov Pilot had everything we wanted: options to customize, online application possibilities, ease of use, excellent customer service. I'm so happy we made the switch! Switched from [Spatial Data Logic](https://www.capterra.com/p/160830/SDL-Desktop/) It wasn't up to ME to decide to make the switch, but I rallied for it every day. SDL is torturous to use. Review Source Response from GovPilot December 13, 2022 Thank you for your wonderful feedback Pamela. It means so much to the GovPilot team that our customers appreciate their support and the platform's ease of use. We look forward to continuing our work with you and Bradley Beach! CB Clyde B. Code Enforcement Officer Government Administration Used the software for: 2+ years ### "GovPilot - Good Functionality and Operability" August 25, 2022 5.0 The GovPilot modules provide a great mechanism to record, track and manage the large quantity of rental properties we administer and the diversity of issues that are reported to our local municipality. Pros The best feature in GovPilot is the responsiveness of the Staff. They are timely in their actions to correct issues. They take our feed-back and integrate features into the modules which tailor them to our unique circumstances. Cons We can not identify any drawbacks or shortfalls so far since issues are infrequent and corrected quickly when they do occur. Review Source Response from GovPilot September 9, 2022 Thank you very much for your review and feedback! Our onboarding, account management, and customer support teams take great pride in being responsive and helpful to our customers! We are happy to hear you have enjoyed your experience with GovPilot thus far! CL Christina L. Township Manager's Secretary Government Administration Used the software for: 2+ years ### "To GovPilot and Beyond!" November 10, 2021 5.0 Residents no longer need to wait to speak with a staff member during operating hours to access property information with the GIS Map. GovPilot is the perfect partner to work with a growing Township to create simplified processes for individuals to access information independently. The modules allow anyone to complete a form at any time, anywhere, decreasing our phone call and foot traffic so we can focus on other tasks. We are implementing additional modules that will further assist our office as we move forward into the electronic and digital era! Pros GovPilot helps us quickly and efficiently communicate between departments, and all communications are saved for later reference. Residents are able to notify Township officials of a concern at any time/day, not only during business hours. The automatic email notification for new RAC allows for response in emergency situations. Cons We found a few additional features for our purposes. We asked if only the CCO Inspector could be chosen for scheduling the Inspection on the drop-down feature to limit confusion. We also requested an automatic reminder for RAC for any NOV when the 10 days is expiring for Code Enforcement to follow-up. Review Source Response from GovPilot November 30, 2021 Thank you very much for your wonderful review and for your ongoing feedback with our account management team! have been excited to partner with you and we look forward to continuing to help you move forward with your digital transformation! RP Rebecca P. Acting Borough Clerk Government Administration Used the software for: 2+ years ### "Lodi's Review of GovPilot" August 25, 2022 5.0 GovPilot changed the way we do business for the absolute best and we can't remember life without it. Pros GovPilot's software allows information to be shared easily and instantaneously between departments and also with the public. We are able to limit the paper in our offices while still allowing for information to be accessed easily. Cons The time is takes for Property Profile information to be updated Review Source Response from GovPilot September 12, 2022 Thank you very much for your terrific feedback and review! Our team is proud of the work we do with Lodi, NJ! MG Melissa G. IT Administrator Government Administration Used the software for: 1-2 years ### "Melissa Gleason - Camden County IT Administrator" August 4, 2022 5.0 Pros Easy to use Dashboards and ability to customize the Dashboard. Easy to filter within modules. Easy to have new modules setup. Easy ability to add permissions to modules. Easy to use Reporting feature. Issue fixed quickly and effectively. Ability to create automated workflows on modules and ability to add pre-defined emails and forms that can be generated with information in the module. Cons Issue with reporting location. Not always is a concern or issue that needs to be reported is from an exact address. Review Source Response from GovPilot August 9, 2022 Thanks very much for your review and feedback, Melissa. It is a pleasure to work with you and your colleagues in Camden County! Ryan M. Councilman for the Borough of South River Used the software for: 6-12 months ### "GovPilot has significantly changed the way we operate within the Borough." November 21, 2017 4.0 Time savings, efficiencies, and integration between departments that will hopefully lead to time savings. Pros GovPilot makes workflows more vibrant and efficient through data aggregation. By collecting all of this digitally and building it into a property parcel-centric view, it creates an integrated way to oversee and execute various tasks that serve residents, allowing departments to step away from their silos and better coordinate tasks. Cons Right now, a lot of build out is still necessary to provide a user friendly experience for employees. And there's no real backend for users. Review Source Response from GovPilot November 22, 2017 Thank you so much, Ryan! Excited to learn how Jet Mode improves your user experience. RP Romi P. Assistant Corporation Counsel Used the software for: 6-12 months ### "Excellent! GovPilot has made tracking properties within the City so much easier!" July 18, 2017 5.0 Pros The ability to customize the software to suit the City's needs is really impressive. I was able to create a custom process with the help of the GovPilot team to track vacant properties, abandoned properties and foreclosures within the City. This software has saved countless hours and has made data collection so much more accurate. I love being able to automatically generate a large number of notices and letters with the click of a button. The GovPilot team is so attentive and in many cases they were able to make my requested changes within minutes! I really enjoy using GovPilot and customizing the software with the team. Cons I do not have anything negative to say about the software. GovPilot addressed all of the issues that I had with the software. Review Source Response from GovPilot July 18, 2017 Thanks so much for the glowing review, Romi! CD Chris D. Senior Software Analyst Information Services Used the software for: Less than 6 months ### "Good bang for your buck" December 15, 2021 4.0 GovPilot is a team of dedicated, hard working professionals that tirelessly realize your vision. Unlike most software on the market they will customize to meet your needs. Pros As a middle sized organization we are challenged to find right sized software. We have enterprise expectations but do not have staffing adequate to achieve economy of scale. GovPilot has the right balance of complexity to empower our users without overwhelming them. Cons Like most businesses today they are understaffed and work long hours to keep up with workload. You should understand this going in and expect to exercise patience during implementation and deployment. Alternatives considered [Tyler Fire Prevention Mobile](https://www.capterra.com/p/167197/Munis-Field-Inspector/)[iWorQ](https://www.capterra.com/p/83009/iWorQ-Work-Management/) Reason for choosing GovPilot Right balance of cost and complexity. Review Source Response from GovPilot March 11, 2022 Thank you very much for your review. We look forward to continuing our work with your team and aim to be available to you when needed! MM Mary M. Community Development Clerk II Used the software for: 6-12 months ### "Great. The software does what we want and customer support/James is very responsive to our requests." July 27, 2017 5.0 I am more productive since the system is automated to our needs. Pros It's very flexible to our needs. If we need help or a change to the system your support team is very responsive and acceptable of our requests. If I need to modify a document, for a special circumstance, I can export it to a word document and make my changes on the fly. I also like that fact you can do the same thing different ways depending on your needs. Cons This is very minor but the one thing I always have to remember is to click edit record first after selecting form view. Review Source Response from GovPilot July 27, 2017 Thanks, Mary! Glad that you find our software convenient and our Support team helpful. SM Sue M. Municipal Clerk Used the software for: 6-12 months ### "The GovPilot Team is very accommodating. The software has nice features and helps with tracking." May 2, 2018 5.0 Pros As records custodian, the software's tracking of records is very nice; no more logging in excel spreadsheets for OPRAs. GovPilot also allows for the residents to complete an application for Zoning, OPRA, Rental/Resale CCOs, etc online. The residents are able to see receipt, processing and fulfillment of their requests. It's a really nice tool. Cons I have no issues at this point. I can't complain about the support that the Borough has been receiving from the GovPilot team...they've been great. Review Source Response from GovPilot May 3, 2018 Thank you so much! So nice to hear that your department and residents are happy with GovPilot. MH Matthew H. Borough Manager Used the software for: 1-2 years ### "The Property Pilot software is a valuable tool for our municipality. " May 15, 2018 5.0 Pros The ability to access the program from anywhere and view property parcels and other important information. Cons The program can be glitchy at times and not all parcels will show up for some reason. It is not clear whether this is a GovPilot issue or related to the third parties (Mod IV system, etc...) which provide the information. Review Source Response from GovPilot May 24, 2018 Thank you very much for the great feedback! MG Marianne G. Communications Director Government Administration Used the software for: Less than 6 months ### "City of Birmingham, Michigan Review" June 6, 2022 5.0 Pros We are using GovPilot's Report a Concern Module. The module is user-friendly for the complainant and our staff members. We are very pleased with the service. Cons We would have liked to customize the app more, and add functionality that is not yet available. Review Source Response from GovPilot June 14, 2022 Thanks very much for your kind words! We hope you'll be able to work with your account manager to address any functionality concerns you have about the Report-a-Concern app! bD brian D. Code Enforcement Inspector Used the software for: 6-12 months ### "I like the GovPilot package. Helpful for record keeping and tracking." August 3, 2017 4.0 Pros Easy to use and it has features that are needed to maintain proper records. Cons 1\. I would like the ability to open the Admin Tab without going into Edit Mode. 2. I would like the ability to print the comments from the Admin Tab without doing Copy/Edit and therefore loosing formatting. Review Source Response from GovPilot August 8, 2017 Thanks to your feedback, those two issues have been resolved! JS Jeanne S. Borough Clerk, Purchasing Agent Government Administration Used the software for: 6-12 months ### "The staff are awesome and worked with us for any request we had. Quick responses too!" July 18, 2017 4.0 Pros The automated responses and tracking ability especially for complaints and OPRA requests. Also the GIS component that shows various municipal features. Cons More flexibility with the GIS feature layers and ability to associate digital documents with parcels Review Source Response from GovPilot July 18, 2017 Thanks, Jeanne! So glad that you find our staff and software helpful. AB Anthony B. Deputy Clerk Used the software for: 1-2 years ### "A good overall system that helps us manage requests." May 25, 2018 5.0 Pros It helps us to track and follow up with requests and is user-friendly. It allows employees to view everything in one central location. Cons The history screen is a bit much to scroll through horizontally to view all the fields. It would be helpful if there was an option to specify if a request is being put in by an administrator on the back end. Review Source Response from GovPilot May 30, 2018 Glad to hear that your decision to upgrade to GovPilot is working well for you, Anthony. Thanks for the kind words! JL Julieann L. Admin Building Department Government Administration Used the software for: I used a free trial ### "Comprehensive Software" February 3, 2020 5.0 Just used the free trial. Love it. Our current system is incredibly restrictive and difficult or impossible to use certain features without getting our IT department or the software company itself involved. Pros The ability to store all property records in one place is invaluable! Currently use a permitting software that does not have this capability and it's very restrictive. GIS mapping is a huge benefit also. Visually appealing dashboard. And the app is a phenomenal tool!!! Cons As a free trial user, it is hard to find anything that I dislike about this software. So far, I love it and it meets/exceeds all our needs. I am going to push for my municipality to adopt. Review Source Response from GovPilot March 2, 2020 Thank you very much for your terrific feedback about GovPilot Julieann! LM Lauren M. Assistant Government Administration Used the software for: 1-2 years ### "Excellent customer service" June 12, 2019 5.0 Pros The ease of use and the customer service. Cons At this time, I have nothing to complain about. Review Source Response from GovPilot June 13, 2019 Thank you, Lauren! JM Joe M. Director of IT and Communications Government Administration Used the software for: Less than 6 months ### "GovPilot is an intuitive and easy to use program." July 24, 2017 4.0 Easy to access information that our residents can view from almost any device. Pros The software is easy to use and navigate. If you have existing shape files for you data it's very easy for you to send them to GovPilot to have them added. Cons I would like to be able to output layers/maps to a large format file for printing. Currently the software does not do that. You can't edit shape layers either...something that would be helpful for plotting data points or boundaries. Review Source Response from GovPilot July 26, 2017 We are pleased that you find GovPilot easy-to-use. That is always our goal when developing new capabilities. ST Stephanie T. Building Dept Coordinator/ Admin Used the software for: Less than 6 months ### "I have truly enjoyed working with rep on the build out of our software" May 2, 2018 5.0 Pros I like that all files are contained in one format. I will also really enjoy the "notes" section when it becomes available later this month. Cons I don't really have any cons right now, I'm just trying to get familiar with the software. One con would be that the notes are not available right now. Review Source Response from GovPilot May 7, 2018 Thanks so much, Stephanie! We truly enjoy working with you too. JG Joseph G. Dir of IT Government Administration Used the software for: 1-2 years ### "Good over all online product" July 24, 2017 4.0 online services and flexibility of online forms and databases Pros Product flexibility and GovPilot Staff able to come up with fix ( good can do attitude ). Able to work with users to build a good online process. Cons Needs a ticketing system to track issues, a few items get dropped and have to be brought back up. Not always a good hand off from customer representative to backup staff. Review Source Response from GovPilot July 26, 2017 Thank you for working with us, Joe! VG Vicki G. Deputy Township Clerk Government Administration Used the software for: Less than 6 months ### "The program was easy to learn." July 27, 2017 5.0 Pros The software is user friendly. It is very easy to edit any of the property information. The different reports that you are able to run are very helpful. Cons I do not have any cons other than on the trash district and election district mapping, the districts would just pop up when you click the boxes on the side. Review Source Response from GovPilot July 27, 2017 We pride ourselves on GovPilot's minimal learning curve, so it is nice to see that benefit acknowledged by a user. Thank you, Vicki! Talk to a Capterra advisor for free and get results within 15 minutes.