# Page 2 | GovPilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is GovPilot the right Municipal solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143907/GovPilot/reviews --- GovPilot 4.6 (76) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of GovPilot ## Showing most helpful reviews Showing 26-50 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DK Donna K. Township Clerk and QPA Government Administration Used the software for: 2+ years ### "Montgomery Clerk's review" May 10, 2022 5.0 Excellent. very pleased with program and support staff Pros Can process records requests quickly. Easy to operate. Cons Once we got used to the modules, there were no negative issues. Reason for choosing GovPilot I didn't choose but I think price was a major reason. Review Source Response from GovPilot May 23, 2022 Thanks very much for your feedback Donna! It is great to know that you are pleased with GovPilot! MH Marta H. Director senior and social services Government Administration Used the software for: 2+ years ### "Comprehensive and Customizable Suite of Municipal Software" December 3, 2019 5.0 has permitted us to modernize many of the functions of the Municipal Clerk's office. Licensing and record requests that previously were done on paper are now available to residents on line. The amount of clerical time spent was significantly reduced. However, conversion of old data to Govpilot was more difficult and time consuming than expected. This was mostly due to the poor quality of the data to be converted, but it delayed implantation. Pros The company is very responsive to requests for custom reports, screens, etc. The dashboard helps us manage processes from the same place. Cons The software is map based. We have missing addresses/Block and Lots in the public map database they use. Missing properties must be added individually, which is tedious. Review Source Response from GovPilot June 3, 2020 Thank you very much for your feedback Marta! NP NANCY P. administrative assistant Government Administration Used the software for: 2+ years ### "Gov Pilot has a lot of features, once you know how to navigate through the processes. " May 8, 2018 5.0 more productivity and ease of tasks Pros I like the history of paperwork on each address when you do an address search - it is easy to see what each resident has --like parking permit, leaf permit, etc. You can also find a phone number for the resident in this system very quickly. I love the clone tab - it is the best since it saves a lot of time. Also when you do an address search the map with cross streets is helpful. The new custom balance report is concise and easy to read, much better than the previous report. I also like that when we reach out to Prop Pilot that the issue is acknowledged promptly and resolved as soon as possible. Cons The program seems to spin often - that can be frustrating. Guess we have too much data. We are trying to go paperless and this program is helping. However I am a paper person! Review Source Response from GovPilot May 11, 2018 Nancy, thank you so much for taking the time to write such a thorough review. Feedback like yours is very helpful. DW Debbie W. Permit Technician Government Administration Used the software for: 2+ years ### "Review" August 17, 2022 4.0 Pros Ease of entering information, printing out forms, customizing settings Cons When uploading information the program sometimes duplicates instead of updating the information previously uploaded Review Source Response from GovPilot August 19, 2022 Thank you very much for your review and feedback Debbie. I'm glad that our account management and support teams were able to work with you to resolve the duplication issues you mentioned! JA Jonneigh A. Deputy Clerk Government Administration Used the software for: 1-2 years ### "Property Data Base" June 4, 2019 5.0 I use this software everyday and love it. I think it has much more capability than what I am currently using it for. I have found their support to be available and responsive. Executive has made our Customer Relations a dream. Pros This product provides and excellent property data base that I hope to expand upon. I would love to include our taxes and water bills, etc. We currently use it for our Building Department and it's a great way to keep your file information and records in one spot with all your forms. The applications are very user friendly and have made our lives much easier for processing of permits. It has literally made my workload much more manageable. I highly recommend this product. Cons As with any new system, the start-up was a bit frustrating working out kinks etc. Had an issue with credit card processing but everything was fixed. Review Source Response from GovPilot June 6, 2019 So glad that you love using our software! Thank you for the kind words. GL Gregory L. Superintendent Government Administration Used the software for: 6-12 months ### "GovPilot has saved me so much time and paperwork. GovPilot is very simple to use in the field." November 17, 2017 5.0 I have saved so much time and paperwork. has truly simplified my job. I am able to do my job in the field without having to come back to the office. Pros The software is very simple to learn and is user friendly. provided training and phone support during our start up. As with any new product I was a little confused at first because GovPilot was all new to me. After working with GovPilot for a few days I was very comfortable moving around. As a Public Works Superintendent, I work in the field a lot and GovPilot has truly simplified my job. I am able to review resident complaints and process street opening permits without having to go back to the office. Cons Initially, I was a little confused with the new software. Customer support was able to work me through some problems I was having and simplified things. Some categories were moved around to my liking. I do most of my work with on my desktop and everything works fine. When I use my IPAD in the field, GovPilot had some problems viewing data. I talked with people and was told a Windows based tablet works much better with GovPilot. Review Source Response from GovPilot November 20, 2017 Thank you so much, Gregory! So glad that you find GovPilot's product easy to use and our Customer Support team helpful. KB Kevin B. Borough Administrator Government Administration Used the software for: 2+ years ### "GovPilot GIS Maping System" March 2, 2022 5.0 team is very responsive and ready to provide support & service. Pros Easy to navigate . User friendly. Easy web interface. Cons Nothing, a great product. Hard to find fault with this product. Review Source Response from GovPilot April 8, 2022 Thanks very much for your feedback and for taking the time to share your thoughts Kevin! JL Jemaine L. Clerical Government Administration Used the software for: 2+ years ### "I love working in GovPilot!" September 16, 2022 5.0 I refer to the Customer Service Team as "MY A-Team" they are personable, efficient and have always responded quickly and accurately to any of my issues and were always available. Pros The ease of use; though repetitive it allows for efficient and speedy processing of OPRA requests and responses. Cons The ability to merge and retrieve certain functions. Review Source Response from GovPilot September 23, 2022 Thanks very much for your response and feedback! Our customer support team appreciates your kind words! SC Stephen C. Borough Administrator Government Administration Used the software for: 2+ years ### "Fully Comprehensive Software" April 26, 2022 5.0 Pros The ease of use and the ability to computerize some of our key processes. Cons There aren't any cons for the use of this software. Whenever there may be an issue or a process is not making our jobs easier, support has worked very hard to simplify and improve the process so that it is much more functional. Review Source Response from GovPilot April 30, 2022 Thanks very much for your review and feedback Stephen! We look forward to continuing our work with you. RP Riddhi P. Keyboard Clerk Government Administration Used the software for: 1-2 years ### "GovPilot Review" May 18, 2020 5.0 Overall, I have a great experience with . Pros I like the feature that allows us to communicate directly with our residents so that they know exactly what actions are being taken to resolve their issue. Cons Some improvements can be made in the maps section of the form. It doesn't allow the resident to move forward unless they have an exact location that can detect. If GovPilot cannot detect the location, the resident is unable to move forward with logging in a complaint. I would suggest making that optional and allowing the resident to explain in detail where their issue is located in the case that they do not have an exact address. Review Source Response from GovPilot June 3, 2020 Thank you very much for your feedback Riddhi! We're pleased to know that GovPilot is working well for you and your constituents. RB Richard B. Director of Information Technology and Telecom Information Technology and Services Used the software for: 1-2 years ### "Powerful, Easy to use, Customizable, Amazing" November 28, 2016 5.0 The ability to convert static, antiquated paper forms into digital, GIS-supported cloud-based formats that initiate departmental workflows and government-constituent communication has been a huge improvement and time saver for County residents and our employees. The experienced staff at have guided the County through many paper form conversions, always finding a way to customize county systems in ways that meet project specific needs, ultimately improving processes, response times and accountability to our residents. Unlike large corporations that have a take it or leave it attitude, GovPilot welcomes suggestions and seeks feedback, employing an inclusive, team-oriented approach to developing and implementing improvements to our systems quickly and accurately - no matter the complexity of the project. Once the changes are ready for deployment, the GovPilot team comes onsite to provide in the field and office training for all employees and managers involved in the new process. Pros Software is flexible, customizable, and easy to use. Review Source Response from GovPilot December 1, 2016 Thank you for the kind words, Richard! It is a pleasure working with you and your team. RT Rose T. ACO Government Administration Used the software for: 6-12 months ### "Gov Pilot Review" December 5, 2022 4.0 Good. Customer service is outstanding. Pros Keeping track of licenses. We use this often especially in the beginning of each year. Cons Ease of use. I think the software could be more user friendly with better help screens. Review Source Response from GovPilot December 7, 2022 Thank you very much for your review and feedback! We are so glad to hear that our customer support team is responsive and helpful! We'll be sure to take your feedback into account as we continue to improve on the GovPilot platform! JN Jessey N. Code Enforcement Officer Government Administration Used the software for: 2+ years ### "Great Data capturing platform " June 18, 2019 4.0 I have had a pleasant experience with thus far and will continue to use the case management system to the way it fits our needs. Pros I like the customization it offers specifically to your organization. We can set it up in a way that fits our needs and not just a standard platform filled with required field we don't use. Cons Sometimes there are system bugs that put roadblocks in the workflow, but customer service is quick to assess and mitigate the problem. Review Source Response from GovPilot June 19, 2019 Thanks a lot! RB Robin B. Public Utilities Code Enforcement Officer Utilities Used the software for: 2+ years ### "Once Designed For The Use Of Your Organization, This Software Is Very Functional In Data Capture" June 18, 2019 5.0 Code Enforcement uses this software to capture daily functions that occur throughout our area with our utilities that require the assistance of Code Enforcement. We also capture Customer inquiries. provides easy access to our records in a snap! Pros Easy to maneuver through sections. I really lean on the reports that provides. Cons Can not say that I have a Con for this software Review Source Response from GovPilot June 19, 2019 Happy to help.Thanks for the well-written and positive review! KH Kevin H. Housing Inspector Government Administration Used the software for: 2+ years ### " Our process is evolving, and Gov Pilot is there to help and adjust at every turn." July 28, 2017 5.0 Gov Pilot makes scheduling, enforcement, the inspection process, issuance of forms and certificates, and record keeping easier and ties all processes together to get a complete and easily accessed record of township properties. Pros We use Gov Pilot for complaints and violations, rental registration and inspections, and CCO application and inspections. We are able to cross-reference all our applications and get an overall view of properties and a complete record for each. The team provides incredible support. Review Source Response from GovPilot July 28, 2017 Thank you for the glowing review! We enjoy working with you and we are so glad that you are satisfied with our software and service. MM Mike M. Code Enforcement Officer Law Enforcement Used the software for: 6-12 months ### "Easy to Use and Adaptable" July 3, 2019 5.0 It was an easy transition to this system. It only takes a few minutes to enter a concern and anyone else on the system can check on any call to see where you are on it, whether you need to follow-up, contact someone, or what needs to b done to close it out. Pros The are straight forward and easy to use/understand. The support staff and sales staff worked with up so we could see what we wanted to see, not something we did not want/need. If we have a problem, the chat room is quick and easy, with positive responses. Cons Having to use "SAVE" after typing a long narrative to save it. Review Source Response from GovPilot July 11, 2019 Thank you for te kind words! Thrilled to hear that you found the transition to GovPilot to be an easy one, as we work hard to ensure our clients' comfort during this phase. CP Charlotte P. Secretarial Asst to the Mayor Government Administration Used the software for: Less than 6 months ### "As a user " October 27, 2017 5.0 Not as much phone time and email time sending the complaints to the proper department and person. Also - Adm notes section allows us to give more information to the department handling the complaint without getting on the phone. Putting things in writing can do away with any misunderstanding there may be when discussing on the phone with the person handling complaint. Follow up to the department on a complaint and the time since it has been 'in progress' is easily determined by the dates listed on the spreadsheet page. Helps keep track of the many phone calls and emails that come in as complaints or simple inquiries on Township items. Pros Automatic send of complaint to the proper department handling said complaint. Also, ease of looking up past complaints by name or location. Very easy when on the phone with resident checking up on complaint that was issued a while ago. Cons Sometimes the addresses that the residents give us will not come up on the prepopulated drop-down menu. Most of the time the problem is the address may be a store within a building that has a lot and block that are for the entire building and not just that store. Or sometime there is a crossroads intersection that has a complaint and crossroads don't have a block and lot number to go by. Review Source Response from GovPilot October 31, 2017 Thank you, Charlotte! We love working with your team. JK Janice K. Township Clerk Government Administration Used the software for: Less than 6 months ### "Awesome Software" May 6, 2020 5.0 During this pandemic, has enabled me and my staff to work remotely and get used to the new methods, which took about a day. Customer support is great and as far as the future, it will cut down on the number of phone calls and customers at the counter, enabling us to be more efficient and have all of our records in one place. I highly recommend GovPilot! Pros Our office deals with a lot of incoming applications and both foot traffic and phone inquiries for our licensing services. This software can minimize the amount of foot traffic and offers the convenience to our constituents of applying for a wide number of permits online in the comfort of their own office or home. Cons I can't think of any cons at this time. All of my experiences have been pleasant and I haven't even used every tile yet. Reason for choosing GovPilot Our Administrator had the foresight to get onboard and Jackson Township up and running in a very expeditious manner. Review Source Response from GovPilot June 3, 2020 Amazing! Thank you very much Janice. We're proud to know that you and your colleagues are pleased with GovPilot, and are seeing meaningful results! AH Adam H. Administrator Government Administration Used the software for: 2+ years ### "I'm just starting to use the system everyday and I continue to find it easier and easier to use" July 21, 2017 5.0 Pros The software covers a lot of what we do in municipal government. It keeps all of our programs together and in one location. I can sign on in the morning and stay on to the end of the day. It is also set up for e-mail alerts when a new issue arises. Cons I have found nothing to be concerned about since using the system more frequently. If I need help, I call ! Review Source Response from GovPilot July 26, 2017 Happy to hear that you are quickly growing more comfortable using the system. Excited to watch you discover GovPilot's many benefits. MW Meg W. CODE DEPT AA Government Administration Used the software for: 6-12 months ### "Excellent experience with the our software and entire gov pilot team! " January 19, 2018 5.0 Streamlined all my daily processes. Easy for me and other department members to search for information. Brought our processes up to date and eliminated all illegible paperwork. Pros So much information at my fingertips without dredging through files. Clear and concise. Easy to learn and use. And lots more- if there was a 6th star rating they'd get it. Their customer service, responsiveness and the all important patience factor are far above and beyond any I've ever experienced. Cons Nothing really, but it can sometimes feel a little slow when trying to pull up information for my guys out in the field. But it's only a matter of seconds. Review Source Response from GovPilot January 22, 2018 Wow, what a complimentary review! Glad you're having so much success with the system. SP Stephen P. Senior EHS, Hazardous Materials Used the software for: 1-2 years ### "We love it! User Friendly and a multitude of features! Awesome customer service as well!" May 17, 2018 5.0 Pros The software provides a user friendly database that goes much farther than your typical databases. The options and features it provides surpass anything we have had in the past. Record keeping, reporting, invoicing, stats, it can do it all! Cons The software limits us to addresses that are based off of tax map data. It would be nice to expand this to geographical locations not necessarily linked to tax map data. Review Source Response from GovPilot May 25, 2018 What a nice review! Thank you, Stephen. Glad that you find GovPilot's capabilities so helpful. VN Vanessa N. Deputy Municipal Clerk Government Administration Used the software for: 6-12 months ### "OPRA" June 18, 2019 5.0 Pros We, like many Borough's, are being overwhelmed with OPRA requests. The Program has allowed me to manage this high volume with ease. The staff has been amazing and extremely helpful. They make you feel like you are there only customer and every issue large or small is handled and resolved promptly. Cons There is nothing I don't like any things I thing need tweaking they take care of. No issues at all. Review Source Response from GovPilot June 19, 2019 Great! Thanks, Vanessa. WB Wendy B. Borough Clerk Government Administration Used the software for: 1-2 years ### "Review" September 28, 2022 3.0 Pros Email update to requestors with each change in status, improves government transparency. Cons Sorting and filtering features need improvement Review Source RP Riddhi P. Mayor's Action Center Government Administration Used the software for: 1-2 years ### "Module Review " June 18, 2019 5.0 Pros It is very easy to use for both ends, constituents and administrative! Cons The fact that I am unable to put in a location that is not detected by the system. Happens very rarely so not a big issue. Review Source Response from GovPilot June 19, 2019 Thanks so much! So glad GovPilot is helpful to you and your residents. DS Dana S. Municipal Court Clerk Government Administration Used the software for: 6-12 months ### "Municipal Court Database" June 13, 2019 5.0 While this was their first attempt at a court database, they did a pretty fantastic job. They listened to what I wanted and needed and we all worked together to get this very useful database! Pros This is an easy way to keep track of our municipal court citations. The ease of use for both myself and our police officers is exceptional!! Cons There isn't much that I don't like about this software Review Source Response from GovPilot June 14, 2019 So glad you find our software useful, Dana. Thanks for the kind words! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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