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better software since 1999
better software since 1999
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Better Software has a foundation to connect Franchisors with Franchisees. Franchisor tools to control the Franchise brand with a clear view of franchise activities. Franchisees have the ability to run day to day operations seamlessly. Specializing in field and home services, Better offers many beneficial features to the Franchisor, Franchisee, all the way down to the techs in the field. Features include: CRM, Invoicing, Scheduling, Text Messaging, Reporting, Tons of Customization, and much more.
Provider
Better Software
Located In
Canada
Foundation
2015
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
In Person, Documentation, Webinars, Live Online, Videos
Support
FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base
Better is built for the field and home service market, handling everything from dispatch to billing, we keep your franchise on one platform.
Content Source: Better
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Better Reviews
Pros
They support your business, your staff and always work to be a part of your success. The support chat is wonderful and all the staff truly care about making things Better for your company.
I like being able to create line items. I also appreciate the ability to have appointment notes and notes in the checkout to help further improve communication.
With The Better Software Company there is always someone there to help us with any questions no matter how big or small. It's user friendly and there are videos to watch if you need help.
Their customer service is AMAZING. The staff is very helpful and they always have a solution.
Cons
They sold us on a product that they weren't willing or able to deliver. Odd that I should get an invitation to offer a review a year after we stopped using them (we gave up in October 2018).
They'd fix one thing just for it to mess up something else.
This makes is difficult to see which have been confirmed and which jobs are one that need to be set up. Finding the specific information you need in some of the reports can be difficult as well.
It is not exactly user-friendly for our purposes, and so, hard to justify the cost for us.
Most Recent Video User Review for Better
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Needs a lot of work for the price
Fernando G.
"Rental Software with Value and Features"
Overall: Service is where they excel. I've been pleased to talk to real people when I need help. I've even recommended the software to the American Rental Association as a solution across their country.
Pros: The value for the features available are incredible. I spent months searching for software that would meet my needs while not breaking my bank. I was pleased to come across The Better Software Company and find out how feature rich the product was. Since implementing it we've trained many staff and that's the best part, it takes no time to train because it's so easy.
Cons: From the time I started they were willing to make as many changes as I needed for it to fit my company. The only thing that I don't like is that I would love a default pickup and return window since that's a standard time in my company.
Vendor Response
"Shine Midland Review"
Overall: Invoice and estimate tracking is nice and a good way to keep track of people receiving and opening those items. I like the ability to attach photos through the system for use in the quotes. I like being able to create line items. I also appreciate the ability to have appointment notes and notes in the checkout to help further improve communication.
Pros: Sending quotes, and converting to jobs. Being able to attached property pictures. Multiple addresses, and contacts. Mobile use.
Cons: Issues with the mobile app - screen not showing all drop down options, buttons not showing up, glitching Dispatch calendar, the hyperlinked address does not smoothly open into maps. Cannot drag items in the cart. I wish it prompted you to select an address, we have made the mistake of using the default one before and sending crews to the wrong location. I only know how to quickly drag and place personal events on the calendar view which I do not usually use because it looks clustered.
Vendor Response
"Customer support"
Pros: Customer support on line support has always been outstanding. Everyone was fast and able to answer any questions. I use their support many times. Always professorial and helpful.
Cons: To many clicks need to to get information entered or to print reports. Very nonuser friendly. Another little thing that set me back is when you enter screen to set up a new customer I have to put the cursor in the box then start entering data. It should start with cursor already to enter information.
Vendor Response
"Information sharing, field use & office connection "
Overall: This company has provided us with the best software, customizable to our needs & within a small company budget too. Customer support has always been very fast & responsive and often with a sense of fun.
Pros: Cloud based, allows multiple users, ipads and pc users, (team members, crew chief & office ) to access relevant history, share photos and apply to current job. Spur of the moment updates possible. Love the Interactions feature and follow up pipelines are so useful. Able to adjust each participant's level of access, protecting features but making so much available at the same time.
Cons: The job calendar seems good but not quite what i am used to, and so haven't transitioned to it yet. I am still using my excel system for job scheduling .
Vendor Response
"User friendly and GREAT customer service"
Overall: The Better Software as a company is unlike any I have worked with in the past. Their customer service is leaps and bounds above everyone else. If I have a question about ANYTHING, I can hop on the chat and be talking with someone in real time in less than 2 minutes. You don't get that kind of service anywhere else.
Pros: The way that this product allows supervisors and employees to use and implement this product for what suits them is great. From running quotes, to imputing pricing, to following maps and accepting payment, it is as east to use for a new employee as it is for the boss.
Cons: The only downfall I see with this software is sometimes it will log you out of the program if you haven't used it in a couple of hours. But other than that it is an amazing product.
Vendor Response
