# Better Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Better Software - reviews, pricing plans, popular comparisons to other Business Management products and more. Source: https://www.capterra.com/p/143963/The-Better-Software --- # Better Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Better ## What is Better? Better Software has a foundation to connect Franchisors with Franchisees. Franchisor tools to control the Franchise brand with a clear view of franchise activities. Franchisees have the ability to run day to day operations seamlessly. Specializing in field and home services, Better offers many beneficial features to the Franchisor, Franchisee, all the way down to the techs in the field. Features include: CRM, Invoicing, Scheduling, Text Messaging, Reporting, Tons of Customization, and much more. ## What is Better used for? [Business Management](https://www.capterra.com/business-management-software/)[Franchise Management](https://www.capterra.com/franchise-management-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 81 user reviews Reviews sentiment Positive 84% Neutral 10% Negative 6% Starting price $80 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Better?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.thebettersoftwarecompany.com&name=Better) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Better 4.3 (81) VS. [4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) Starting Price $80 Flat Rate, Per Month Starting Price $60 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (81) Ease Of Use 4.4 (379) Value For Money 4.2 (64) Value For Money 4.4 (273) Customer Service 4.8 (78) Customer Service 4.4 (356) ## Better alternatives Highest Rated [4.6 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (1,306)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (2,988)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Scheduling 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Work Order Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Contact Database 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. CRM 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Fields 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Better 68 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Tracking, calculating, and paying commissions and earnings to employees Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage sending personnel and resources to a site as needed Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Digitally sign online documents Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks Estimate expected cost based on various factors before a project begins Store and access documents, forms, and photos in one centralized place Plan, manage, and track the financial activities of an individual or organization Track and manage the day-to-day operations of all franchise locations. Information, data and reports that are being tracked over time Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Store information about leads or contacts and track, manage and nurture them throughout the sales process Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Manage and support multiple locations Track/log the amount of time employees worked per job using a timer Manage and track customer orders for goods, investments, or any other purchases Swipe a credit card or manually process payments while with the customer in the field Accept and process customer payments for products or services using hardware and software Plan and coordinate all the resources, costs and time needed to execute assignments Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Track work performed and resources used for past customers, sites, or assets Create, manage and track all task activities and progression Track and manage the scheduling of tasks Log and record hours worked and costs spent to assist in billing and invoicing Track employee/learner's progression through training programs Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (73) 4.1 Based on 73 reviews ## Pricing Value for money 4.2 (64) Basic $80.00 Flat Rate,Per Month Value for money 4.2 (64) 4.2 Based on 64 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Intercom](https://www.capterra.com/p/134347/Intercom/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (78) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (78) 4.8 Based on 78 reviews ## User reviews Overall rating 4.3 Based on 81 reviews Filter by rating 5(47) 4(21) 3(8) 2(1) 1(4) Mentioned topic Sorted by most recent Manuel E. Tecnic Hospital & Health Care ### "Optimo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 6, 2022 Muy buena gestion de clientes franquicias y franquiciados Pros Su facildad de gestion de clientes y planificación de proyectos Cons Quizas un software algo incompleto pero es buena opción comparado con otros Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KE Kelly E. Office manager Consumer Services ### "New operating system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 28, 2022 The help desk is quick to respond and great to get back to you on any issue you have! A great team there! Pros The new layout is so much easier to use with less clicks to get my job done. Cons I'm not loving the fact when you "win" a proposal, you automatically lose the others without having to create a new estimate for potential service at a later date. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2022 Thank you for this great review and the positive feedback on the update. We sincerely appreciate the positive feedback on the team. I believe we have a solution on your concern about creating new estimates. Please chat in and ask the team about duplicating proposals. Easy two click solution. LP Leann P. Administrative Officer Consumer Services ### "The best customer service ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2022 My overall experience with this software is fantastic. Pros I appreciate all the customizable parts of the softward, but the staff of BPro is by far my favorite part of using it. They are very attentive and always helpful. Cons There are a few times when what I want it to do to help me work most efficiently are not available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2022 Wow! Thank you for this amazing review. We absolutely love hearing comments about our great customer support. SS Shawn S. Manager Hospitality ### "Franchise User of this software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 26, 2022 Fantastic experience. Pros The Support! I was able to learn the system and when confronted with problems, the service was fantastic in problem resolution! Cons Sometimes it is hard to find certain functionalities. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 28, 2022 Hey Shawn, Thank you for this amazing review. We take great pride in our customer support. If there is anything more we can do to improve our system please feel free to reach out to me. Than you. Doug McGregor Managing Director doug@bybetter.com MG Matt G. Owner Consumer Services ### "They went downhill fast" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 4, 2022 Started good but went from bad to unusable. Pros Their support is prompt. But they put in a ticket and it goes nowhere. Literally nowhere off months. Cons They made changes to their software and it cannot be trusted. Orders are being dropped, double booked or you need a work around because of problems with the system. I started with them 5 years ago and everything started great. Then it got so bad I had to switch because it cost me thousands of dollars because of their system issues. Some mornings we would come into work and the system would have multiple duplicated orders so we were stuck without sny way of directing our teams. They would not be in until 9-10am to start working on it so we nearly list the whole morning. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 22, 2022 Hello Matt, We are truly sorry about some of the issues that you have brought to light here. I believe you are referring to some issues that developed when we flipped you over to our update. When we moved you we experienced some short-term data hiccups that were quickly addressed. Our service hours do start at 8:30 AM EST so I am a bit perplexed at your comment about the start time. As you are aware we pride ourselves on prompt customer service. Tickets are treated on a priority basis with anything affecting finance as treated as first priority and then the most requested tickets follow after. We are truly sorry to see you leave after 5 years. Wish you all the best in the future. If there is anything I can do to help you please do not hesitate to reach out to me @ doug@bybetter.com TH Tanner H. President Photography ### "Fantastic Customer Service " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 3, 2021 Pros The team at The Better Software Company is dynamite! Tremendous support all the time. Cons Nothing really, it’s a solid platform and great franchise management tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Amy R. Sales, Scheduling Manager Consumer Services ### "Great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2020 Easy transition from our other software, slowly changing things to fit our needs and once again super good customer service. Pros Anytime I have any questions on how to do something they always are right there with the answer and go above and beyond to help me. Cons Reports, they are getting better though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HE Holly E. Virtual assistant Consumer Services ### "Needs work." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 October 17, 2020 My overall experience with this software is not impressive. Difficult to setup many of it's features. Pros This software has good intentions. It is meant to keep customer database and other aspects of business in one system. It achieves that. Support team is attentive. Cons There are many things that could be improved with this software. I would not call it user friendly. It is a convoluted system and takes to many steps to achieve setting up many of it's features. Just too many clicks to get to the end goal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FG Fernando G. owner Consumer Services ### "not the best crm out there for franchises " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 9, 2020 i have had an ok experience but for the money i wouldnt choose this software there are better at the same price with more bells and whistles. Pros its very easy to use and i doesn't cost any more to have your staff on the app version which inherently minimizes costs, the site has never been down in 2 plus years of use so very stable. the customer support and integration team is the best. Cons they charge for text messages. the reminders for your customers arent the greatest and lead management has room for improvement. cannot make many changes. they are in canada and support is limited to their work hours and time zone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WL Wesley L. Owner Consumer Services ### "Helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 6, 2020 Very good Pros Customer service and it is easy to use. Cons A few bugs here and there but solved quickly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2020 Hey Wesley! Thank you for taking the time to write us a great review! We are glad you enjoy our amazing customer service and find our product easy to use. We are also delighted that you find that issues raised are resolved quickly. It will always be our goal to provide an amazing customer experience. Please feel free to check in if you need anything! [View all Reviews](https://www.capterra.com/p/143963/The-Better-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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