--- title: "Better Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Better Software - reviews, pricing plans, popular comparisons to other Retail Management Systems products and more." source_url: "https://www.capterra.com/p/143963/The-Better-Software/" page_type: "product" language: "en" --- # Better Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Better ## What is Better? Better Software has a foundation to connect Franchisors with Franchisees. Franchisor tools to control the Franchise brand with a clear view of franchise activities. Franchisees have the ability to run day to day operations seamlessly. Specializing in field and home services, Better offers many beneficial features to the Franchisor, Franchisee, all the way down to the techs in the field. Features include: CRM, Invoicing, Scheduling, Text Messaging, Reporting, Tons of Customization, and much more. ## What is Better used for? [Business Management](https://www.capterra.com/business-management-software/)[Franchise Management](https://www.capterra.com/franchise-management-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/) Top alternative Featured Overall rating Based on 81 user reviews Reviews sentiment Positive 84% Neutral 10% Negative 6% Starting price $80 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Better?[Manage this product listing](https://www.g2.com/products/the-better-software-company/claim_requests/new?auto=true) ## Better Overview Updated September 2026 AI summary Better supports businesses of all sizes with tools for business management, field service, and franchise operations. It offers features such as CRM, employee and financial management, project tracking, billing, and workflow management, alongside options like customizable templates, client portals, and mobile access. Deployment is flexible across web, desktop, and mobile platforms, addressing diverse operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Better 4.3 (81) VS. [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price $80 Flat Rate, Per Month Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (81) Ease Of Use 4.0 (242) Value For Money 4.2 (64) Value For Money 4.1 (218) Customer Service 4.8 (78) Customer Service 3.9 (227) ## Better alternatives Highest Rated [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/) [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) [4.3 (824)](https://www.capterra.com/p/77264/mHelpDesk/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/77264/mHelpDesk/) ## FAQs about Better Overview ### What problems does Better solve? Better solves scattered customer, scheduling, invoicing, and payment workflows by putting appointments, job tracking, reminders, quotes, and billing in one system. Small service businesses, office managers, and field crews benefit most by reducing manual follow-ups, improving visibility from office to job site, and getting fast help during setup or daily issues. Answer based on 58 reviews Overview ### Which roles and teams benefit most from Better? Better is most used by business owners, office managers, and operations leaders who need tighter control over daily workflows and business performance. Administrative teams use it to organize office processes, support customer-facing tasks, and keep records current, while executives rely on it for oversight, efficiency, and smoother coordination across teams. Answer based on 81 reviews Overview ### What company size and specific industries is Better built for? Better is designed for field and home service businesses, including franchises that want to manage dispatch, billing, and related operations on one platform. It fits companies in service-based industries that need to coordinate field work and back-office tasks in a single system. Features and Usability ### What are the key features of Better? Better includes core franchise operations management and order management, with commonly used tools for client management, scheduling and dispatch, billing and invoicing, and reporting. Reviewers also highlight customization options, role-based access controls, QuickBooks integration, mobile access for field staff, and workflow features for tracking jobs from quote to payment. Answer based on 58 reviews Integrations ### Which third-party tools and platforms does Better integrate with? Better integrates with 10 third-party tools and platforms, including communication, payments, and productivity apps such as Intercom, Google Calendar, Google Maps, Stripe, QuickBooks Online, QuickBooks Online Advanced, WordPress, Gravity Forms, Emma by Marigold, and authorize.net. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Better offer? Better provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 7 reviews Getting Started and Support ### What customer support options does Better offer, and how do users rate the experience? Better offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as fast, helpful, and easy to reach, especially through chat and phone, with real-time answers common. Some report inconsistent issue follow-through, delays on tickets, and frustration when complex problems remain unresolved. Answer based on 58 reviews Features and Usability ### Is Better easy to use for daily business tasks? Better makes everyday scheduling, customer management, and mobile access easy for many service businesses. Small teams often find the interface clear and quick to learn, especially with helpful support and training resources, though some users still find reporting, setup steps, and certain functions confusing or click-heavy. Answer based on 31 reviews Features and Usability ### How well does Better handle reporting? Better provides useful built-in reports for sales, customers, scheduling, and business tracking, but reporting feels mixed overall. Many teams can find the data they need, especially after setup, while office staff and managers often want easier navigation, more custom report options, and less exporting to spreadsheets. Answer based on 23 reviews ## Features AI summary Based on 6,813 Retail Management Systems reviews Capterra data shows that buyers of Business Management software rank the following features as their top priorities: - **Workflow Management** (**57%** of reviewers rated this feature as critical) - **Client Management** (**57%**) - **Task Management** (**55%**) Better supports all three of the features reviewers rate highest: **Workflow Management**, **Client Management**, and **Task Management**. Combined, these capabilities help businesses coordinate processes, manage client relationships more effectively, and keep day-to-day work on track, allowing teams to stay organized and deliver work more consistently. Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Billing & Invoicing 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Scheduling 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Work Order Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Contact Database 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. CRM 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Better 69 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Estimating: Estimate expected cost based on various factors before a project begins - File Storage: Store and access documents, forms, and photos in one centralized place - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Franchise Operations Management: Track and manage the day-to-day operations of all franchise locations. - Historical Reporting: Information, data and reports that are being tracked over time - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Service History: Track work performed and resources used for past customers, sites, or assets - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Training Management: Track employee/learner's progression through training programs - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (73) 4.1 Based on 73 reviews ## Pricing Value for money 4.2 (64) Basic $80.00 Flat Rate,Per Month Value for money 4.2 (64) 4.2 Based on 64 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ Emma by Marigold](https://www.capterra.com/p/75428/Emma/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (78) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (78) 4.8 Based on 78 reviews ## User reviews Overall rating 4.3 Based on 81 reviews Filter by rating 5(47) 4(21) 3(8) 2(1) 1(4) Mentioned topic Sorted by most recent Manuel E. Tecnic Hospital & Health Care ### "Optimo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 6, 2022 Muy buena gestion de clientes franquicias y franquiciados Pros Su facildad de gestion de clientes y planificación de proyectos Cons Quizas un software algo incompleto pero es buena opción comparado con otros Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KE Kelly E. Office manager Consumer Services ### "New operating system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 28, 2022 The help desk is quick to respond and great to get back to you on any issue you have! A great team there! Pros The new layout is so much easier to use with less clicks to get my job done. Cons I'm not loving the fact when you "win" a proposal, you automatically lose the others without having to create a new estimate for potential service at a later date. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 11, 2022 Thank you for this great review and the positive feedback on the update. We sincerely appreciate the positive feedback on the team. I believe we have a solution on your concern about creating new estimates. Please chat in and ask the team about duplicating proposals. Easy two click solution. LP Leann P. Administrative Officer Consumer Services ### "The best customer service ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2022 My overall experience with this software is fantastic. Pros I appreciate all the customizable parts of the softward, but the staff of BPro is by far my favorite part of using it. They are very attentive and always helpful. Cons There are a few times when what I want it to do to help me work most efficiently are not available. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 11, 2022 Wow! Thank you for this amazing review. We absolutely love hearing comments about our great customer support. SS Shawn S. Manager Hospitality ### "Franchise User of this software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 26, 2022 Fantastic experience. Pros The Support! I was able to learn the system and when confronted with problems, the service was fantastic in problem resolution! Cons Sometimes it is hard to find certain functionalities. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor April 28, 2022 Hey Shawn, Thank you for this amazing review. We take great pride in our customer support. If there is anything more we can do to improve our system please feel free to reach out to me. Than you. Doug McGregor Managing Director doug@bybetter.com MG Matt G. Owner Consumer Services ### "They went downhill fast" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 4, 2022 Started good but went from bad to unusable. Pros Their support is prompt. But they put in a ticket and it goes nowhere. Literally nowhere off months. Cons They made changes to their software and it cannot be trusted. Orders are being dropped, double booked or you need a work around because of problems with the system. I started with them 5 years ago and everything started great. Then it got so bad I had to switch because it cost me thousands of dollars because of their system issues. Some mornings we would come into work and the system would have multiple duplicated orders so we were stuck without sny way of directing our teams. They would not be in until 9-10am to start working on it so we nearly list the whole morning. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 22, 2022 Hello Matt, We are truly sorry about some of the issues that you have brought to light here. I believe you are referring to some issues that developed when we flipped you over to our update. When we moved you we experienced some short-term data hiccups that were quickly addressed. Our service hours do start at 8:30 AM EST so I am a bit perplexed at your comment about the start time. As you are aware we pride ourselves on prompt customer service. Tickets are treated on a priority basis with anything affecting finance as treated as first priority and then the most requested tickets follow after. We are truly sorry to see you leave after 5 years. Wish you all the best in the future. If there is anything I can do to help you please do not hesitate to reach out to me @ doug@bybetter.com TH Tanner H. President Photography ### "Fantastic Customer Service " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 3, 2021 Pros The team at The Better Software Company is dynamite! Tremendous support all the time. Cons Nothing really, it’s a solid platform and great franchise management tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Amy R. Sales, Scheduling Manager Consumer Services ### "Great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2020 Easy transition from our other software, slowly changing things to fit our needs and once again super good customer service. Pros Anytime I have any questions on how to do something they always are right there with the answer and go above and beyond to help me. Cons Reports, they are getting better though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HE Holly E. Virtual assistant Consumer Services ### "Needs work." 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 October 17, 2020 My overall experience with this software is not impressive. Difficult to setup many of it's features. Pros This software has good intentions. It is meant to keep customer database and other aspects of business in one system. It achieves that. Support team is attentive. Cons There are many things that could be improved with this software. I would not call it user friendly. It is a convoluted system and takes to many steps to achieve setting up many of it's features. Just too many clicks to get to the end goal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FG Fernando G. owner Consumer Services ### "not the best crm out there for franchises " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 9, 2020 i have had an ok experience but for the money i wouldnt choose this software there are better at the same price with more bells and whistles. Pros its very easy to use and i doesn't cost any more to have your staff on the app version which inherently minimizes costs, the site has never been down in 2 plus years of use so very stable. the customer support and integration team is the best. Cons they charge for text messages. the reminders for your customers arent the greatest and lead management has room for improvement. cannot make many changes. they are in canada and support is limited to their work hours and time zone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WL Wesley L. Owner Consumer Services ### "Helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 6, 2020 Very good Pros Customer service and it is easy to use. Cons A few bugs here and there but solved quickly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor March 10, 2020 Hey Wesley! Thank you for taking the time to write us a great review! We are glad you enjoy our amazing customer service and find our product easy to use. We are also delighted that you find that issues raised are resolved quickly. It will always be our goal to provide an amazing customer experience. Please feel free to check in if you need anything! [View all Reviews](https://www.capterra.com/p/143963/The-Better-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.