# Page 2 | Better Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Better the right Business Management solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143963/The-Better-Software/reviews --- Better 4.3 (81) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Better ## Showing most helpful reviews Showing 26-50 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KF Kelly F. office manager Consumer Services Used the software for: 2+ years ### "Information sharing, field use & office connection " March 6, 2020 5.0 This company has provided us with the best software, customizable to our needs & within a small company budget too. Customer support has always been very fast & responsive and often with a sense of fun. Pros Cloud based, allows multiple users, ipads and pc users, (team members, crew chief & office ) to access relevant history, share photos and apply to current job. Spur of the moment updates possible. Love the Interactions feature and follow up pipelines are so useful. Able to adjust each participant's level of access, protecting features but making so much available at the same time. Cons The job calendar seems good but not quite what i am used to, and so haven't transitioned to it yet. I am still using my excel system for job scheduling . Review Source Manuel E. Tecnic Hospital & Health Care Used the software for: 1-2 years ### "Optimo" December 6, 2022 5.0 Muy buena gestion de clientes franquicias y franquiciados Pros Su facildad de gestion de clientes y planificación de proyectos Cons Quizas un software algo incompleto pero es buena opción comparado con otros Review Source BL Brad L. General Manager Consumer Services Used the software for: 2+ years ### "Shine Midland Review" November 13, 2019 4.0 Invoice and estimate tracking is nice and a good way to keep track of people receiving and opening those items. I like the ability to attach photos through the system for use in the quotes. I like being able to create line items. I also appreciate the ability to have appointment notes and notes in the checkout to help further improve communication. Pros Sending quotes, and converting to jobs. Being able to attached property pictures. Multiple addresses, and contacts. Mobile use. Cons Issues with the mobile app - screen not showing all drop down options, buttons not showing up, glitching Dispatch calendar, the hyperlinked address does not smoothly open into maps. Cannot drag items in the cart. I wish it prompted you to select an address, we have made the mistake of using the default one before and sending crews to the wrong location. I only know how to quickly drag and place personal events on the calendar view which I do not usually use because it looks clustered. Reason for choosing Better N/A Review Source Response from Better Software November 28, 2019 Thanks for writing us this good review Brad! We are happy you enjoy our many of the amazing features of our product. We are sorry you find parts of our system difficult to work through. We will continue to strive to make the system more user friendly and efficient. Permit me to suggest you do mobile login using your browser. This provides for a much more seamless view and use. Once again, thank you. CR Christophe R. Owner Facilities Services Used the software for: 2+ years ### "User friendly and GREAT customer service" November 18, 2019 5.0 The Better Software as a company is unlike any I have worked with in the past. Their customer service is leaps and bounds above everyone else. If I have a question about ANYTHING, I can hop on the chat and be talking with someone in real time in less than 2 minutes. You don't get that kind of service anywhere else. Pros The way that this product allows supervisors and employees to use and implement this product for what suits them is great. From running quotes, to imputing pricing, to following maps and accepting payment, it is as east to use for a new employee as it is for the boss. Cons The only downfall I see with this software is sometimes it will log you out of the program if you haven't used it in a couple of hours. But other than that it is an amazing product. Review Source Response from Better Software November 20, 2019 Hello Christopher and thank you for taking the time to submit your review. It's so great to hear that you have found our system easy to use at all levels of your operation. Sorry about the 2-hour security timeout. It's in place to prevent unauthorized access to your system for situations like leaving your computer unattended for an extended period. Thank you so much for calling out our wonderful support team! We strive to provide the best support in the industry and we are so glad to hear that you feel we meet this standard. CZ Caroline Z. Office Manager Glass, Ceramics & Concrete Used the software for: 1-2 years ### "Great!" November 13, 2019 5.0 The Better Software is great, and very easy to navigate. I really enjoy the account services and being able to select certain settings to see who owes us money and when. I also really enjoy the new notification settings that was just established. I think it's great because I can automatically send out notifications and reminders when I have a call, when a job needs to be scheduled, an hour before the job or week before to remind the customer so they do not forget we are coming. I also enjoy that you can customize the notifications to personalize them. I would recommend Better Software to anyone. Also the customer service chat is great, everyone is quick and extremely helpful and amazing customer service representatives. Pros Calendar, notifications, accounts services, email templates, customizing searching for certain jobs and customers. Cons new calendar I am unable to see all the information on the jobs and names with new calendar as I could with the old one just because the layout has smaller boxes on the calendar. Review Source Response from Better Software November 21, 2019 Hey Caroline! Thanks for taking out time to write us this awesome review. We are very happy you think our software is great and easy to navigate. It is also very heart warming to see that you enjoy our numerous features, including our notifications and reports. Your recommendation totally validates our efforts to continuously improve your experience with BPro. Please let us know via BPro chat, if you need any help. Thank for letting us be a part of your journey. AG Adriana G. Customer Service Representative Retail Used the software for: 1-2 years ### "Customer Profile" November 8, 2019 5.0 I love it! it is very easy to use just the create order and the email not showing on the invoice issues are the ones giving me a hard time. Pros Whenever I want to update the customer's address or email it opens another window/tab, I don't know how you call it and I don't like that. Whenever I wanted to create a new Order I used to click on Create Order now I have to look for the customer's name go through their Profile and create a new order. Also if it is a new customer and I enter all of his information, the email won't show on the invoice. Cons Whenever I want to update the customer's address or email it opens another window/tab, I don't know how you call it and I don't like that. Whenever I wanted to create a new Order I used to click on Create Order now I have to look for the customer's name go through their Profile and create a new order. Also if it is a new customer and I enter all of his information, the email won't show on the invoice. Review Source Response from Better Software November 21, 2019 Thank you for taking out the time to write us a great review Adriana! We are happy that you love our product and find it easy to use. We are sorry that you do not like the way some of the features work and will be delighted to work you through the quick ways to achieve better results with those features. Please reach out through BPro chat if you need anything! MH Mark H. Owner Consumer Services Used the software for: 1-2 years ### "Great product, great people" November 18, 2019 5.0 The Better Software does a very good job of receiving feedback from their users and uses that feedback to help implement future projects and directions with the software. It seems like they are actually listening to us and helping us use the software better and taking feedback to their developers. Pros It is very functional for my growing business. I rely on my team members to do a lot of billing and estimating and it is easy for them to use this in the field on a job site. Cons There are a few too many clicks. Meaning, it could use some simplifying with ease of use. Reason for choosing Better My parent company made the decision - I think they liked how The Better Software Company listened to its customers for feedback and development direction. It is also a friendly service to use for franchises so the parent company can help and assist franchisees across the country. Review Source Response from Better Software November 28, 2019 Hey Mark! Thanks for writing us this great review. We are happy you enjoy the numerous features of the product and define us as "Great product, great people". Thank you for identifying us as a listening company. Our goal is to create the best customer experience in the industry and the only way to achieve this is to listen to your needs and implement accordingly. It is always a pleasure working with you. LD Lee D. COO Consumer Services Used the software for: 2+ years ### "The Better Software" November 5, 2019 5.0 Pros We really enjoy the customer support. From all CSRs - they've been great! Cons Reporting / Dashboards - One way or another if you spend enough time figuring out the reports - you can get the info you are looking for. However, we still find it to be difficult and very time consuming to use them the way they are. Review Source Response from Better Software November 22, 2019 Hello Lee and thanks for taking the time to write this great review. Thank you so much for calling out our wonderful support team! We strive to provide the best support in the industry and we are so glad that you feel we meet this standard. I am sorry you have some difficulty with the reports. We will be delighted to help with quick ways to derive better value from them with ease. Please feel free to chat into BPro support if you need anything. GS Graham S. General Manager / Owner Consumer Services Used the software for: 1-2 years ### "Did I mention Customer Support?" August 12, 2019 5.0 Every CRM end-user wishes for different features. BPRO works at delivering. They continually roll out new methods of platform interaction, never being satisfied with a status quo. They seek feedback. And, ultimately, their customer support and attitude are second to none. I would not use another platform even at half the cost. Pros Visual data references; data links and work flow; email integration; multiple locations; document library; customer support; ability to alter role-based user access; email tracking; commitment to different ideations of user interface Cons Requires additional development to aggregate streams of our customer data to surface insights in making business decisions; credit card processing; multi-source lead capture Review Source Response from Better Software November 22, 2019 Hey Graham! Wow! Thanks for taking time out of your busy schedule to write us this amazing review. We are delighted to see that you enjoy our numerous features and continuous improvements. We absolutely love working with you and are happy you feel the same way. Thank you for calling out our awesome customer support team. Our goal is to provide the best customer experience in the industry and we are glad that you feel that we meet that standard. MB Mark B. owner Consumer Services Used the software for: 2+ years ### "Lots of data to use!" November 13, 2019 5.0 I like to identify certain customer groups to send out new information and adds to. Its nice to filter to specific criteria. I need to get better and learn more about all the financial tools to help monitor my business P&L. Pros There is so much data and reports that can be run. Lots of good information. Easy to obtain existing and recurring data about customers. Cons Need a bit of time to create templates and report settings. Review Source Response from Better Software November 20, 2019 Hey Mark! Thanks for taking out time to write us a awesome review. We are happy you appreciate the availability of good quality data and reports on our software. It is always our desire to provide great tools for your decision making. Please let us know via BPro chat, if you need any help with the reports or anything else. We are always happy to help. Thank you once again! PM Patrick M. President Consumer Services Used the software for: 1-2 years ### "Customer support" November 22, 2019 3.0 Pros Customer support on line support has always been outstanding. Everyone was fast and able to answer any questions. I use their support many times. Always professorial and helpful. Cons To many clicks need to to get information entered or to print reports. Very nonuser friendly. Another little thing that set me back is when you enter screen to set up a new customer I have to put the cursor in the box then start entering data. It should start with cursor already to enter information. Review Source Response from Better Software November 28, 2019 Thanks for writing us a review Patrick. Thank you for calling out our awesome customer support team. Our goal is to constantly exceed our customer's expectations and we are glad you consider us outstanding. We are sorry you find parts of our system difficult to work through. We will continue to strive to make the system more user friendly and efficient. Once again, thank you for your feedback as your opinion is always valued. LP Leann P. Administrative Officer Consumer Services Used the software for: 2+ years ### "The best customer service ever!" April 28, 2022 5.0 My overall experience with this software is fantastic. Pros I appreciate all the customizable parts of the softward, but the staff of BPro is by far my favorite part of using it. They are very attentive and always helpful. Cons There are a few times when what I want it to do to help me work most efficiently are not available. Review Source Response from Better Software May 11, 2022 Wow! Thank you for this amazing review. We absolutely love hearing comments about our great customer support. SS Shawn S. Manager Hospitality Used the software for: 6-12 months ### "Franchise User of this software" April 26, 2022 5.0 Fantastic experience. Pros The Support! I was able to learn the system and when confronted with problems, the service was fantastic in problem resolution! Cons Sometimes it is hard to find certain functionalities. Review Source Response from Better Software April 28, 2022 Hey Shawn, Thank you for this amazing review. We take great pride in our customer support. If there is anything more we can do to improve our system please feel free to reach out to me. Than you. Doug McGregor Managing Director doug@bybetter.com DR Dave R. Owner Consumer Services Used the software for: 2+ years ### "Great company to work with." November 12, 2019 5.0 Great company to work with. Pros They respond quickly to any issues to might arise and always are there to hep problem solve should anything be needed. Cons With being a small company they don't have everything figured out, but they honestly try to figure it out as fast as they can and they are devoted to becoming better every day. Review Source Response from Better Software November 21, 2019 Hi Dave! Wow, we really appreciate your support and taking the time to provide us with your great feedback. We are glad you enjoy our awesome customer service. We always try to go the extra mile for our clients and help improve their day to day operations in any way we can. Thank you for letting us be a part of your journey! Please reach out to us via BPro chat if you need anything. MR Manuel R. Owner Used the software for: ### "Upgrading my customer relation management software." May 31, 2016 5.0 I recently selected Bpro by the "Better Software Company". After many hours of testing different CRM products available on the market, I found the software to be almost seamless in its function across different devices we use in the office or in the field. Most OTHER products tested had very limited access or functionality on mobile devices. With Bpro all the power and features available on a desk-top browser, are fuctional and accessible from almost any device you want to use. The ability to control levels of access by user was a feature not all products offered but is available with Bpro. The ability of the software to link to my Quickbooks accounting software has been huge time saving feature. The software flows logically and is a simple tile driven interface. My personnel had no problem implementing the new software and switching over from old CRM. The software is extremely flexible and customizable as well. To make a long story short this is a well designed complete package CRM at an excellent price point. Sounds great right! Well it only gets better...After a month now we have the system working seamlessly and it would not have happened with out the outstanding 5 star service and support offered by the team at "The Better Software Company". My expectations for the level of customer service I receive is already ridiculous but I have been blown away. The team at "The Better Software Company" have been, and are available almost 24 hrs a day to help us through this transition. They have literally change the way I view customer service I provide to MY customers. If you are looking for the right software to help manage your company operations, you found it! Review Source Response from Better Software November 28, 2019 Wow Manuel! Thanks for writing us this awesome review. We are so happy you love the various features of our product and consider it "a well designed complete package CRM at an excellent price point". Thank you for calling out our amazing customer support team. Our goal is to deliver the best customer experience in the industry and the fact that you called us "5 star service and support" makes us feel like we meet this standard. It is great working with you. Thank you once again! BB Ben B. Business Owner Consumer Services Used the software for: 1-2 years ### "Good Software" November 18, 2019 4.0 There is a level of automation that has helped out a lot. Pros The interface is clean and easy to read and understand. It runs smoothly for me, I never get lag or any other interruptions. I love the customer service. They are always very helpful and responsive. They are not 24/7 which has been annoying. Cons Some of the ease of use features are lacking. There are sometimes a lot of clicks of the mouse. Reason for choosing Better I am part of a franchise system so I didn't have a choice. Review Source Response from Better Software November 20, 2019 Thank you for taking the time to write us a review Ben! We are glad you like the functionality of our software. We are even more delighted that you love our customer service for being helpful and responsive. We always strive to provide the best customer experience in the industry. I am sorry you do not find some of the features you want. Please feel free to jump in on BPro chat to discuss these features. We are continuously making updates to the software. RP Rebecca P. Operations Manager Hospitality Used the software for: 6-12 months ### "Great Great Great! Give them all the stars" November 13, 2019 5.0 Pros I love everything about this software. We moved from another software that was super hard to use and not a single person was there to help us. With The Better Software Company there is always someone there to help us with any questions no matter how big or small. It's user friendly and there are videos to watch if you need help. They are always striving to make it even better and have webinars to show you the new cool stuff! Cons There isn't anything I can complain about with this software. Review Source Response from Better Software November 20, 2019 Hi Rebecca! Wow! We really appreciate your support in taking the time to provide us with your awesome feedback. We are very happy that you love everything about our software and our customer support, including the learning resources we make available to users to improve the overall experience. We will always do our best to continuously improve our system with even more cool stuff :) Thank you once again! MM Meaghan M. Executive Assistant Events Services Used the software for: 2+ years ### "Great Software" March 6, 2020 5.0 Pros They were very helpful setting up the program to run with our system we had in place already. The inventory part of the program is great. And it's very easy to use. Cons Sometimes the reports can be a little confusing to figure out which ones to use for what. Review Source Response from Better Software March 13, 2020 Hi Meaghan! Thank you for writing us this great review. We are happy you find our product to be a "Great software" and our team, very helpful in setting things up for you. Our goal is to create the best customer experience in the industry and all our activities are geared towards this. We will love the opportunity to connect with you and provide clarity to any reports you may find confusing. Please feel free to check in via chat if you need anything. Once again, thank you Meaghan! DS Dean S. President Consumer Services Used the software for: 6-12 months ### "Good product" March 6, 2020 4.0 Staff is extremely helpful. I think the product is good and gets the basics done. I would just like a little more usability as it can be a bit choppy at times getting through things, especially reporting. Pros I like the calendar feature, the ability to punch in and out of jobs, and all the detail it gives on a customer. Cons Reporting. I just thing there should be a custom report feature where you can pull exactly the fields you are looking for. Commission report is still a bit of an issue getting it to be 100% accurate at the end of the week. Review Source Response from Better Software March 13, 2020 Hi Dean and thank you for writing us a good review. I am glad you like our features and find our support team extremely helpful. I am sorry you do not currently get as much from our numerous reports as you would like. We would be delighted to discuss this further with you and see how best to create that amazing experience for you on all our features. Please feel free to chat in, so we can help to resolve any grey areas and take note of your specific needs. We look forward to connecting with you soon, Dean! MG Matt G. Owner Hospitality Used the software for: 1-2 years ### "Organization to the next level" September 23, 2016 5.0 I've been with them for the past year. They've provided the organization to take the business to the next level. I don't worry about making sure the schedule is right or that I've received payments any more. Additionally, the blue button for the chat is great. Your talking to an expert every time. Pros Blue button to chat with an expert. Cons To optimize the system you need to set aside time for training. The software has a lot of capabilities, so it takes time to know how to utilize all the aspects of it. Review Source Response from Better Software November 25, 2019 Hello Matt! Thanks for taking the time to write us this great review, We are delighted that you think our software provides the organization to take your business to the next level. It's also awesome to see that you enjoy our chat feature and the real time support you get. Please feel free to click on that Blue button if you need anything, as we are always ready, willing and able to help. FG Fernando G. owner Consumer Services Used the software for: 2+ years ### "not the best crm out there for franchises " September 9, 2020 5.0 i have had an ok experience but for the money i wouldnt choose this software there are better at the same price with more bells and whistles. Pros its very easy to use and i doesn't cost any more to have your staff on the app version which inherently minimizes costs, the site has never been down in 2 plus years of use so very stable. the customer support and integration team is the best. Cons they charge for text messages. the reminders for your customers arent the greatest and lead management has room for improvement. cannot make many changes. they are in canada and support is limited to their work hours and time zone. Review Source AS Anjeli S. owner Consumer Services Used the software for: 1-2 years ### "Exceptional" July 28, 2017 5.0 Reliable, easy to use, accessible with great customer support. Email feature, marketing email feature, on the go scheduler for everyone to review. Pros Software is super easy to use. Any level user can feel comfortable clicking though. Accessibility...on the go, on the desk top. Customer support is excellent. If we ever have a question or do not know something, customer support gets back to us with a solution very quickly. Customization, most times our wishlist is developed over time. We love the software! Cons n/a Review Source Response from Better Software November 25, 2019 Hello Anjeli and thank you for taking the time to submit your awesome review. It's so great to hear that you have found our system super-easy to use at all levels of your operation and describe us as Exceptional. Thank you so much for calling out our wonderful support team! We strive to provide the best support in the industry and we are so glad to hear that you feel we meet this standard. MF Melissa F. Owner Veterinary Used the software for: Less than 6 months ### "Rip Off- Talk you into the functions that work then no return of money even if you can't use it!" December 14, 2016 2.0 This company was lovely to work with up until they took my deposit. As soon as money was in hand and we were actually using the system. Come to find out it is NOT efficient and was actually adding more time and steps to our already outdated process. They promised a refund which they never gave. When I disputed the charges they fought them. Horrible experience! Pros There were great email features Cons We couldn't schedule appointments for the first month of having service. The scheduler doesn't allow you to schedule continuous appointments for multiple days at a time it also won't allow you to do it under different categories unless you go into each field individually and schedule it day by day. Review Source Response from Better Software January 24, 2017 Aw Snap! Sorry Mellisa. We hate that we didn't make you happy. Thank you for your feedback. I'd like to take this opportunity to respond: 1. The calendar you were using in June and July was completely re-done in August of this year has received great feedback. 2. I know you were extremely keen to get started with the system but we did have a delay with receiving your customer and product templates. We have invested in new tools including a two-way sync with QuickBooks. 3. It's important for us to provide our customers with support from a real person which also has a direct cost. We delivered 2 awesome one on one training sessions as well as phone and chat support. 4. We communicate our refund policy in several places because we want to be as transparent as possible. I am sorry that you had a poor experience and we will use this feedback to make our experience better. Feel free to reach out to me directly! Thank you, Ben Syme bsyme@thebettersoftwarecompany.com KC Katrina C. Sales Retail Used the software for: 6-12 months ### "Easy To Use" November 8, 2019 5.0 I very much enjoyed the usability, especially checking off tasks and recent actions. Made things a lot less stressful. I get that software is always up to the boss but from a low level employees point of view it worked great! Pros Worked at a rental company and had no experience using business software. BPro was really easy to learn and completing tasks were very straight forward whether it was making a quote, seeing overdue rentals, or printing pick sheets out for our warehouse staff. Cons I was only an employee so I wasn’t aware of the full capability of the software. The administrators set permissions on some functions so I did not have access. Review Source Response from Better Software November 21, 2019 Hey Katrina! Thanks for taking out time to write us an awesome review. We are delighted to hear that you enjoyed the usability of our product and found BPro easy to learn. It is fantastic to see that the permissions enabled you to easily achieve your tasks and check them all off. Once again thank you. DA Dan A. Owner Construction Used the software for: 2+ years ### "Great software " November 8, 2019 5.0 Very well experience . I signed up with them when I was starting my business and they helped me grow. Pros The software is very easy to use and very user friendly. Adding customer and schedule is very nice. Keeps all my customer organized and easy to find Cons I like the document and adding photos but I wish I can customize my own documents to save to use for every customer and have them sign it through the software. Review Source Response from Better Software November 22, 2019 Hi Dan! Thanks for taking out time to write us an awesome review. We are excited to hear that you find our product very easy to use and like the fact that it keeps your customers organized and easy to find. We are even more elated at your very warm comment that you have been with us from the start and we helped your business grow. Our ultimate objective is to help businesses like yours reach their full potential and we are always happy to hear that we have added value to your business. Please feel free to chat into BPro support if you need anything. Thank you once again! Similar Products Featured