# SmartDocs Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SmartDocs the right Proposal Management solution for you? Explore 153 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143966/SmartDocs-for-Microsoft-Word/reviews --- SmartDocs 4.7 (153) [View alternatives](https://www.capterra.com/p/143966/SmartDocs-for-Microsoft-Word/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SmartDocs Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews JA Juanca A Contact PersonNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “I like the simple document management and file sharing by SmartDocs that makes assets easily sharable and organized across websites and devices.“ October 18, 2025 MW Marissa W Business Office MamagerPrimary/Secondary Education, Self-employedUsed the software for: 6-12 months. “Being able to share a document really doesn't bring anything to the table for me.“ March 21, 2022 EG Edmond G CEOMarket Research, 2 - 10 employeesUsed the software for: 6-12 months. “An incredible tool that facilitates document revision and storage.“ October 15, 2024 HK Honari K Research AssociateComputer & Network Security, 10,001+ employeesUsed the software for: More than 2 years. “For example, while writing your thesis, which is very long, you may have a lot of problems in the beaking section, preparation of the list, etc.“ August 31, 2020 EG Edmond G CEOMarket Research, 2 - 10 employeesUsed the software for: 6-12 months. “It also makes it easy to organize content in a structured, organized way.“ October 15, 2024 DD David D EntrepreneurInternet, Self-employedUsed the software for: More than 2 years. “The only bad thing about it is that you need to be online to use the functions.“ November 7, 2020 JA Jacob A StudentEducation Management, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “I would highly recommend this software for anyone looking to integrate Microsoft into their content management “ May 22, 2022 CF Claudia F RecruiterTelecommunications, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Also, it's not the easiest to teach to others. When searching online for info it isn't that friendly either.“ March 25, 2021 ## Showing most helpful reviews Showing 1-25 of 153 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nomar Salvatore M. Terapeuta respiratorio Used the software for: 2+ years ### "ideal to make great content reports. " March 19, 2018 5.0 The biggest benefit is that you can minimize the time in the edition of large documents such as research, degree work or any other large work, since you have at your disposal a number of tools that are easy to access and easy to use. the edition of these. Pros has an endless number of ideal tools for the production of large content reports, where you can edit it, change typeface, font size, use symbols, insert images from different sites, including preloaded in the program, as stored in the computer. The best of this program esque you can make the index of your work automatically, which avoids that there is a human error when doing it in a non-automated way, which also gives the user the minimization of time in the final execution of the report. Cons Sometimes the program closes unexpectedly and you can lose much of the inormaicon that is not saved, because you should always be aware of saving the information, even though the program has a self-recovery mode. In addition to this, it is not compatible with the free operating system, which means that when you open a file that is saved in any of these systems, it is modified arbitrarily and you must redo the edition of it. Review Source EG Edmond G. CEO Market Research Used the software for: 6-12 months ### "Great software for creating and managing documents" October 15, 2024 4.0 The experience with smart docs is pleasant. It's not difficult to use Pros An incredible tool that facilitates document revision and storage. It also makes it easy to organize content in a structured, organized way. Easy and flexible to use Cons Manual completion of quotations is complicated, and the ability to include calculated fields is absent Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Document360](https://www.capterra.com/p/177031/Document360/) I just find the other products a bit expensive Review Source Amy W. Program Monitor Individual & Family Services Used the software for: 1-2 years ### "Good product....would definitely recommend. " February 14, 2019 3.0 Pros It is so easy to as pictures to documents and has a choice of printing options. I also like that I can access SmartDocs from Outlook email. Cons Really the only con I have at this time is that it can be a little difficult to share docs sometimes. Review Source LF Lesley F. Education Manager Education Management Used the software for: 2+ years ### "Smart docs the smart way to work " February 25, 2021 5.0 Great experience will like to buy the full package. Pros Easy to use and share. The new look has great tabs on top for use. Folders are nice to use to organize. Cons Search for snip it's isn't the easiest. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Saving is a lot easier and it is always up to date. Review Source BF Belkys F. Admin Director Sports Used the software for: 2+ years ### "Smart Docs" January 22, 2020 5.0 I do love the product and feel it has been a benefit for our company Pros The ease of use and the ability to share docs among staff for edits and comments Cons Does not convert to some other software Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Reason for choosing SmartDocs Just ease of use and familiarity with Microsoft products Review Source RH Robert H. Director Information Services Used the software for: 2+ years ### "MS Word - SmartDoc" February 24, 2020 4.0 Experience has been good, we use the product along side google docs. Pros I like being able to share and collaborate with my work colleagues. This software allows me to do that. Cons It is not as syncd as some competitors in the market. Hard to fault it though. The price point perhaps is a fault. Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Reason for choosing SmartDocs We use both products depending on who we are sharing the doc with. Some people prefer to use Word. Review Source JH JAYLEN H. General Manager Broadcast Media Used the software for: 6-12 months ### "Not Great" March 9, 2021 3.0 It was alright. I wouldn't recommend it though. Pros It's not the best software in terms of ease of use and efficiently, but it gets the job done. Cons The software was not the easiest to use especially for the technologically inept. Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Reason for choosing SmartDocs We thought it would be a better option, but we are currently going to switch to Google Docs. Review Source JA Juanca A. Contact Person Non-Profit Organization Management Used the software for: 2+ years ### "Simple document and file management for creative shops." October 18, 2025 5.0 SmartDocs assisted me to gather our documents and files together, prevent wasted time looking for creative files, and present our web development projects to the team. Pros I like the simple document management and file sharing by SmartDocs that makes assets easily sharable and organized across websites and devices. Cons Device access setup was difficult to work through and determining how to use some of the more complex features was a time-consuming process, and I would have liked customer support to answer more quickly when we needed assistance onboarding. Review Source Jeff B. Consultant/Coach Construction Used the software for: 2+ years ### "SmartDocs for Microsoft Word review" June 17, 2020 5.0 SmartDocs for Microsoft Word is very user friendly, easy to setup and implement and I would recommend this software to anyone reading! Pros I really love this software. I have used it for a while from everything to resumes, to RFP's, to formal documents to simple letters. I would say overall it is fairly intuitive and allows for pretty easy editing and changes along with suggestions. It is also very easy to share documents with others. Cons I really have had no major negatives to date. For the most part all aspects have functioned as I have needed them to and I have had no technical issues to date! Review Source Mary N. editor, photographer, social media manager @ icc Broadcast Media Used the software for: 2+ years ### "Available 24/7" March 17, 2019 5.0 Working online with groups and being able to compile the work as a group is one major advantage. It has helped me collaborate with my team members during team work and makes work easier in compiling my work. Pros SmartDocs are very easy to use you can access them whenever you are. As long as you have internet you can access the documents any time and anywhere. Another pro is the ability to share with others online you can use it for team projects. Cons One con about the SmartDocs is that you cannot access them if you are not connected to the internet. Review Source LD Liz D. Medical Information Manager Medical Devices Used the software for: 2+ years ### "Not sure if I should be happy or concerned" November 30, 2018 4.0 Pros This program saves the team serious time in managing reusable information. We are also able to control components of document templates and use a logic-based wizard ("Smartbuilder") to customize a template off a single source document. Before, I had to manage 18 different templates to accommodate different combinations of components. Cons Con 1 - Lack of development progress makes me concerned about my decision to invest time and money into SmartDocs as a solution. Version 2016 was promised in 2016 - no release. In 2017 users were told there was a change of plan and 36software was working on Version 2017 - no release. In August 2018 we were told that Version 2018 would be officially released soon - no release. We are at the end of 2018 and users are still running version 2014. Con 2 - Training/support. Most SmartDocs training is video based which is way more difficult to reference than written guidance. Support portal is outdated. 36software has a very lean customer support team so it takes them longer than I'd like to help with support tickets. Despite these cons, SmartDocs is still solving business issues for my team and we're not about to abandon the software. It means that I've had to do a lot more on my own with training and support than I anticipated. Review Source VR Verified Reviewer Business Owner Farming Used the software for: 2+ years ### "Adaptable to your needs and easy to use" December 29, 2018 5.0 Overall it's been a great experience, and I program I would recommend if you like the Microsoft family of word processing programs. Pros The fact that the menus are easy to select from, and that it's relatively easy to use. It appears to be the most used word processing software for those who use documents in their business because I get (and send) a lot of papers that are .doc and can be easily opened with Microsoft. If, by chance, it's a slightly different word program that was used by the sender, I've always been able to open it with a little converting. Never really have had an issue using it. Cons There are a lot of features that I'm not sure how to use and a little afraid to try. Years ago programs came with books that you could access to look up what you needed to know. Now everything is web-based, and I don't like that. I like my answers to be in a book by my side, not in some web browser search engine somewhere. But that being said, it does a lot and I know a lot of people who use a lot more features of it than I do. Review Source VR Verified Reviewer Analytics and Canpaigns Manager Marketing and Advertising Used the software for: 2+ years ### "Microsoft Word" October 30, 2018 5.0 This product gets the job done when I need it. Pros I love this product. I use it weekly and love how I can turn a single white sheet into a master piece when I am finished. I enjoy how I can use other Microsoft products to integrate into word. Today I grabbed graphs from excel and power point and used them into Word to display a report for Senior Management. Cons I wish it was a little easier to adjust the page settings on Microsoft Word. They should make the search options more user friendly. Review Source VR Verified Reviewer Operations Data Analyst Mental Health Care Used the software for: 6-12 months ### "Perfect for Events " October 11, 2020 4.0 This has helped my office in many ways, but it has definitely helped ease how we maintain direct access clients at marketing and outreach events, and the way we are able to stay in contact with each other. It has made this process less of a headache. Pros The ability to have minimum windows open to flip through. This can be run as an extension of Microsoft Word. Cons The company seems to still be growing and there can be delays in getting fixes and information back to you. Review Source jathurshan S. trainee software engineer Computer Software Used the software for: 2+ years ### "review on MS Word" September 19, 2019 4.0 performance wise this is a very good application software to word processing Pros The application is a good word processing platform to perform our documentations and assignments, really good user friendly application Cons The user interface is not much attractive for me as a user, because the icons and buttons are larger in size also the color theme and word processing related color is not attractive and stylish Review Source mE mohamed E. doctor Hospital & Health Care Used the software for: 2+ years ### "word is the amazing software" February 9, 2020 5.0 i used the word software for more than 5 years. i use it as a part time job by writing text and make different styles for people who want that . and the updates that are made regularly helped me to increase my clients and make very good work. Pros what i most like about this software is the abilities it provide to make a good text styles and the very good options it provide. Cons what i like least about word is the the control the space between lines. Review Source VF Vincenzo F. Special Assistant Government Administration Used the software for: 2+ years ### "Word review" August 31, 2020 5.0 I would highly recommend this software it is very easy to use and easy to share. Pros I like the ease of use of Smartdocs, it is very easy to implement and allows for easy use for editing. It is also easy to share these documents. Cons Not sure if I can even list a con, this software has been a joy to use and have not had any issues at all. Review Source SD Subhani D. Managing Director Arts and Crafts Used the software for: 2+ years ### "A great and reliable software for typing projects" June 21, 2020 5.0 It is a superb, fast, user friendly, and a powerful software. Easy to handle. Pros It is very reliable and easy to complete your typing projects fast. It has many features that makes our work easier.Also the software is user friendly and customer supportive. Not only for the office workers, students also can do their projects by them selves.I like the user interface and also it is easy to understand. Cons So far, I did not notice any missing places or errors in this software.Even when I am doing a large project, it flaws with out errors or problems. I hope in the future this will come with many more developments and features that makesour work more easier. Review Source JM Jessica M. Office assistant Health, Wellness and Fitness Used the software for: 2+ years ### "User friendly " November 5, 2020 5.0 Pros Able to move all other documents here easily. Cons Very happy overall, it works great for us! Review Source KM Katrina M. Security Gambling & Casinos Used the software for: 1-2 years ### "Smart docs wsord" February 17, 2020 5.0 I love it word has always been my go to for writing material of any kind. My overall experience is amazing. I continue to use this program for writing and saving Information from email , resume sending and just overall I am familiar with this software. Pros Word docs is great for saving and editing easyg to upload so I have extra copy of important information for my small business. I just started writing a book and this software supports templates needed for writing ideas and outlining actual details helping me to organize my thoughts and ideas for book. Cons Well I believe that additional downloads and perhaps just reviewing software to continue to run smoothly to make my tasks easier. It does take some docs and encrypt them which I have to make sure when sending docs it's in right format for others to open. Review Source JG Jeanette G. Teacher/Clerk Education Management Used the software for: 2+ years ### "Ease of SmartDocs" December 29, 2020 5.0 I find that using SmartDocs is very easy. Pros I like the way I can use the program to do whatever I need to do with my classroom notes, lesson plans, etc. Cons When the program upgrades you have to learn the new commands, etc. Review Source BB Billie B. owner Apparel & Fashion Used the software for: 2+ years ### "SmartDocs" February 11, 2019 5.0 my business is always moving aroudn with me and i like my files and editing capabilites with me at all times smartDocs allows that to be possible Pros i love how my business can be on the go wherever i go, and i can transfer from device to device in the snap of a finger. Cons i did have some freezing issues a few times but both times i was able to save and close the app Review Source JL Janet L. CFO Plastics Used the software for: 1-2 years ### "SmartDocs for MS Word" April 24, 2020 5.0 A great experience and makes writing documents much more presentable. Pros I have always liked using MS Word and this is an upgrade so of course it's so much better with more features. Cons I didn't find anything not like-able with this software. Its has always been easy to use so no complaints at all. Review Source JG Jayme G. Student Libraries Used the software for: 2+ years ### "Review for Microsoft Word " January 21, 2020 4.0 My overall experience has been well. It works well for me with college. Pros I like how easy it is to share from this software. I find it difficult, being in school, and having to convert google docs and pages (Apple) into a word document or a pdf. It is much simpler to just use microsoft word. Cons I have a hard time navigating all the tools that comes with this software. I am not very computer savvy so that is probably just my issue. Review Source HK Honari K. Research Associate Computer & Network Security Used the software for: 2+ years ### "An old writing software" August 31, 2020 4.0 Pros One of the great features of Microsoft Word is that you can simply use it for ordinary work when you just want to type a text. Cons It is very hard to use especially for preparing high quality works with high functionalities. For example, while writing your thesis, which is very long, you may have a lot of problems in the beaking section, preparation of the list, etc. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.