# Page 2 | Inspection Support Network Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Inspection Support Network the right Home Inspection solution for you? Explore 328 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144012/Inspection-Support-Network/reviews --- Inspection Support Network 4.7 (328) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Inspection Support Network ## Showing most helpful reviews Showing 26-50 of 328 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RD Rick D. Owner Real Estate Used the software for: 1-2 years ### "ISN Saves Me Time, Money and The System Just Works!" August 13, 2025 5.0 I subscribed primarily for the ability to consistently generate and deliver the inspection agreement. All the additional automations, notifications, discounted credit card processor and report and invoice delivery are just icing on the cake. Pros The fast and effective response from customer support when I have a problem that I cannot figure out on my own. Cons Initially it was navigating through the backend setting up the variety of components. It took awhile to become proficient in building a process. When I talked to a support tech about they said it was a powerful system and it can take a couple of years to get good at it. When I said I had been studying it for 8 months the tech was surprised. He said wow, you are doing really good! Also, I do not use the built-in report writer, and the system allows me function without it. Review Source Response from Porch Group August 27, 2025 Hi Rick, Thank you for the honest review! We're happy to hear that you're enjoying our ISN Support Team. We'll be sure to get your system review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team RC Robert C. Owner Real Estate Used the software for: 2+ years ### "Owner - Better Life Inspection Company" August 13, 2025 5.0 If I do have a question they are quick to answer. Very few times over the years did I have to call. Most of the time the answer is there in front of me. Pros Best thing I ever did, has made my life much easier to run my inspection business! No more hassle with contracts and back and forth with clients to get them to sign items and pay there bills. Everting is done with a klick of a button! Cons Nothing comes to mind! When I first signed up it took maybe 3 inspections to learn my way around the system. After that it just became a natural thing to use. Was easy to have any one new in the office to learn to use the system Review Source Response from Porch Group August 27, 2025 Hi Robert, Thank you for the honest review! We're happy to hear that you're enjoying your ISN. We'll be sure to get your system performance review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team SS Steven S. Owner Operator Real Estate Used the software for: 2+ years ### "A great scheduling site. " August 13, 2025 5.0 I couldn’t imagine keeping all this information and making automated emails etc any where else. It has been a great tool for my business Pros The automation and total collection of agents and clients along with the dashboard. It also since well with payments and skylight calendar for my wife Cons Sometimes it may be a little harder to navigate issues although customer service has been excellent. Review Source Response from Porch Group August 27, 2025 Hi Steven, Thank you for the honest review! We're happy to hear that you're enjoying our ISN Support Team. We'll be sure to get your system navigation issues review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team MM Matthew M. Home Inspector Real Estate Used the software for: 2+ years ### "Great value and easy to use!" August 26, 2025 5.0 Overall, ISN is easy to use, and is the perfect software for our small inspection business. We have been able to navigate it easily, and have had good response when we need to contact ISN with a question. We have been using ISN for 8 years, and we are still very happy with this software! Pros I like the ease of creating the orders, and that everyone involved in the inspection is easily notified. I like the new feature that fills in the property info automatically. Another great feature is that all the agent and client info is saved, which is great for finding our repeat customers and agents! I love that payments are processed same day! Cons I wish there was a feature that would notify clients automatically that their signature and payment authorization has been received. Review Source Response from Porch Group September 16, 2025 Hi Matthew, Thank you for the honest review! We're happy to hear that you're enjoying your ISN. We'll be sure to get your Client confirmation review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team BH Brad H. Home Inspector Real Estate Used the software for: 2+ years ### "A Canadian perspective." August 13, 2025 5.0 I am a Canadian business and have thoroughly appreciated and enjoyed all that ISN has to offer. While seeing several complaints from other geographic areas on line about some aspects of ISN, I have not had a problem of any type or form. Pros It is a full inspection operation system for scheduling, automatic emailing, bookkeeping and more. It syncs beautifully with HIP. I have had very little experience with their customer support, but that's a great thing! What experience I have had has been quick, efficient and positive. It has been very reliable and still stands out as a great value for my money. Cons Prices have risen lately but, in fairness, so has every other product. I occasionally get concerned about ISN issues I read about in online posts, but I have yet to experience any of them within my business. Review Source Response from Porch Group August 27, 2025 Hi Brad, Thank you for the honest review! We're happy to hear that you're enjoying the capabilities of ISN. We'll be sure to get your price increase review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team Walter L. W. Home Inspection Construction Used the software for: 2+ years ### "A loyal user since 2018" August 6, 2025 5.0 I've been using ISN since 2018 and I would not use any other product. The product is easy to customize and if I get stuck, ISN support team will come to my rescue. Pros The product is easy to customize and their customer support services are top notch. Their chat bot is very responsive. Cons If I had one, it will be not enough tutorial on how to use ISN Report Writer and other customize products. Review Source Response from Porch Group August 7, 2025 Hi Walter, Thank you for the honest review! We're happy to hear that you're enjoying out ISN Support Team. We'll be sure to get your report writer tutorial review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team VR Verified Reviewer Home Inspector Real Estate Used the software for: 1-2 years ### "Highly recommend ISN" August 6, 2025 5.0 We have had a very positive experience with ISN. The email features as well as entering the realtors and agencies is great. Pros ISN is very user friendly. They are very quick to respond with questions and help. It is also very affordable. Cons The only con is the amount of features that are offered when first setting up and not knowing exactly where to start. Review Source Response from Porch Group August 7, 2025 Hi there, Thank you for the honest review! We're happy to hear that you're enjoying our ISN Support Team. We'll be sure to get your system complexity review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team GT Glen T. Owner Inspector Real Estate Used the software for: 2+ years ### "No success without ISN" August 7, 2025 5.0 Very positive, I couldn't run my business without it. Keeps me organized amd the ability for cliemts to schedule online is amazing. Pros Managing my inspection schedule and the automated email system. The ability to link it to my website for online scheduling. Cons When I partnered with Porch, I had several complaints about be contacted by a 3rd party and accused of selling my clients information. Review Source Response from Porch Group August 18, 2025 Hi Glen, Thank you for the honest review! We're happy to hear that you're enjoying our ISN Support Team. We'll be sure to get your Porch Home Assistant review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team MM Mike M. Owner Inspector Real Estate Used the software for: 2+ years ### "Happy with ISN" August 21, 2025 4.0 They have been reliable, supportive, the fee structure flows with my cash flows, it has been overwhelmingly positve Pros Complete package of services, easy onboarding, outstanding customer support. They have resolved issues created by other companies where the other company did not correct their own problem. Cons Nothing I really dislike. I prefer not to use some of the options they offer but the choice is there for me to make. Review Source Response from Porch Group August 27, 2025 Hi Mike, Thank you for the honest review! We're happy to hear that you're enjoying your ISN. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team CL Chuck L. Owner inspector Real Estate Used the software for: 2+ years ### "Great business system" August 13, 2025 5.0 Awesome, very pleased user for many, many years and will be for many more. Currently use for two businesses Pros Ease of use. Professional appearance. Allows me convenient access to my reports and client information at a moment's notice Cons At the moment I can really think of none. I have been with ISN for many, many years. The system is very complete any easy to use Alternatives considered [Home Inspector Pro](https://www.capterra.com/p/70519/Home-Inspector-Pro/) Reason for choosing Inspection Support Network Ease of use and pricing. Professional appearance Review Source Response from Porch Group August 27, 2025 Hi Chuck, Thank you for the honest review! We're happy to hear that you're enjoying our ISN Support Team. We'll be sure to get your eas of use feedback review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team BN Barry N. Owner Construction Used the software for: 2+ years ### "Always prompt & helpful customer support" August 30, 2025 5.0 Overall I good experience. Automates so much of what I do. Reminders to clients, realtors, inspectors. Automates payments, clients can even schedule some of their own inspections Pros Always prompt and helpful customer support. In the taste \[sensitive content hidden\] that the rep doesn’t know the answer, they find the answer and get back to me Cons I’ve had some issues with SMS usage and mass email usage…. still looking for a work around for that. Review Source Response from Porch Group September 16, 2025 Hi Barry, Thank you for the honest review! We're happy to hear that you're enjoying your ISN. We'll be sure to get your SMS review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team DT Diana T. Admin Commercial Real Estate Used the software for: 2+ years ### "Best system tried in my business. " August 14, 2025 5.0 Loving the way the inspection reports and organization is held, the value for money and the way that payment is collected through the automated system and secure processing. It’s just great. Pros The whole combination of security and customer support on our reports it’s just flawless, i will call it excellent. Cons The amount of bugs and issues that have been presented along the way, having to redirect myself to support taking my time of work has been discouraging. Review Source Response from Porch Group August 27, 2025 Hi Diana, Thank you for the honest review! We're happy to hear that you're enjoying your ISN. We'll be sure to get your system performance review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team JG Jessica G. Operations Manager Real Estate Used the software for: 2+ years ### "UWS Review" August 21, 2025 5.0 Overall, no real complaints. We love ISN and the benefits we receive for being customers. Free texts would be nice! Pros It's easy to use and works well for my scheduling needs. The process is seamless from creating an order to sending out a report. Cons It's difficult to update the v3 version of online scheduler and to get packages set-up and working correctly online. Review Source Response from Porch Group August 27, 2025 Hi Jessica, Thank you for the honest review! We're happy to hear that you're enjoying your ISN. We'll be sure to get your system performance review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team SA Severn A. Owner Lead Inspector Real Estate Used the software for: 2+ years ### "Superstars " August 6, 2025 5.0 I am very happy with ISN, and we'll continue to use it in the future. The more I learn about it, the more I like it. Pros I really love how everything is kept organized. If I have any issues, support is a call or message away! And I love having the pay site. I use no other and everyone has been happy so far. Cons What I liked least about ISN is not having enough time to learn everything I need to know about it. I don't like the fact that they prefer message over call for Tech Support. Review Source NL Nathan L. Home Inspector Real Estate Used the software for: Less than 6 months ### "Incredibly Robust and Indepth Tool!" August 27, 2025 5.0 So far, my experience has been very good to great. There is just so much to learn in order to take full advantage of the program. I look forward to customizing it to use it to it's full extent. Pros It is very robust and deep. I feel like I learn something new everyday I use it. When I can't find an answer I'm looking for, it's usually easy to get someone on chat to walk me through my challenge. Cons Many of the help pages are older and outdated from what it looks like now, so it can be challenging to follow some of the step-by-step instructions if too many things have changed regarding that help topic. Review Source Response from Porch Group September 16, 2025 Hi Nathan, Thank you for the honest review! We're happy to hear that you're enjoying your ISN. We'll be sure to get your user experince review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team TS Travis S. property inspector Real Estate Used the software for: Less than 6 months ### "schedule inspection " August 13, 2025 5.0 was able to schedule inspections and book with no issues also like the agreement where they can sign. Pros was able to schedule inspections and it look professional from a schedule standpoint and communication. Cons none at this time i like everything that it’s expected to do and the features were there and able to Review Source Response from Porch Group August 27, 2025 Hi Travis, Thank you for the honest review! We're happy to hear that you're enjoying our ISN Support Team. We'll be sure to get your features review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team LS Leon S. Owner Real Estate Used the software for: 1-2 years ### "I love ISN" December 10, 2024 5.0 I switched to ISN from the service I was using, because ISN is catered towards inspectors, as opposed to my previous service that was general for small business Pros It handles the day to day work of communicating with my clients and collecting my fees. Also the great tech support is valuable Cons There is a learning curve to learn how to use it. However, ISN has excellent tech support by chat. And sometimes I need tech support at night when I am working, however it's not expected that chat would be available 24 hours Switched from [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) ISN is catered for inspectors. I don't have much else to say Review Source SM Sheena M. Assistant Real Estate Used the software for: 1-2 years ### "Good quality service" February 5, 2025 5.0 Pros Prompt response. No wait time. Efficient Cons Very straightforward. Easy to navigation Review Source RB Robby B. Owner Real Estate Used the software for: Less than 6 months ### "New user of software " August 15, 2024 5.0 They were able to tag team the issue to help resolve it Pros Very prom on helping find issue and help a new customer Cons Do not have anything negative to say, issue was fixed Review Source wH william H. BDC Real Estate Used the software for: 2+ years ### "Great Product" July 20, 2023 5.0 Overall I am very happy with ISN, I think it is a great system. However, I can also see ISN being left behind by it's competitors if certain things aren't done - reports don't really help on performance of a business, the ARM needs to be updated for marketing efforts, there HAS to be an email drip campaign. Take a look at he activity tracker that \[sensitive content hidden\] has on our monthly calls. The are real things that franchise owners bring to us - not one offs like from our big \[sensitive content hidden\]. If these guys and gals are asking for this stuff I can only imagine what the independents are needing. Pros Company has used this product for years. Great product and owners love it. Cons No drip campaign, making an email seems like I stepped back in time to 2001 - just look at the user inteface. Also when I pick a container in the email template maker I can't see what it looks like. ARM seems like it was half way thought out and then forgotten about. Why in the world isn't the client and agents automatically set up to receive text messages. You have to select a text box. The reports aren't very useful. They don't get into the heart of business management. Reason for choosing Inspection Support Network We had already chosen it when I was hired. Review Source Response from Porch Group July 27, 2023 Hi William, Thank you for the honest review! We're happy to hear that you're enjoying the ISN system and our support team. We'll be sure to get your feature update an suggestions in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team RF Racole F. Operations Manager Real Estate Used the software for: 2+ years ### "The Good, The Bad, and The Frustrating" April 25, 2023 3.0 Very mixed. Do we use it every day and is it an essential tool? Yes. Do I think there can be huge improvements? Yes. Do I feel listened to as a customer? No Pros ISN is easy to use, staff can pick up on training quickly, and most of how ISN is used has a very intuitive interface. You can build out more complicated processes and streamline how you communicate with your clients relatively easily. The more you put into ISN the more automated your life can be. The automation and high level of tracking for individual orders and to the company as a whole have been the best features. Cons Ever since Porch purchased ISN they have been on a steady decline in the product and customer service. They are definitely doing forced migrations to use tools that circle back to Porch and adding another layer of complication in our communication with our clients. Customer service has also been severely lacking, as a long-time user I often feel I know more about the interworking of ISN than the first level of tech support, and problems often are not resolved or take forever to resolve. The price increase was also pitched as a saving, but in actuality doubled our costs. They also have a habit of pushing out updates on MONDAY!!! where there is pure chaos as nothing works right and we are left to limp along until they put patches and fix bugs. It has even gotten so bad that it has impacted our ability to make money. Reason for choosing Inspection Support Network Given we made this change in 2017 a lot has changed with ISN. At the time it seemed more flexible, inclusive, and controllable. It answered our need to put automation in place and remove redundancies that existed from our past system. However, our use and needs have changed over the years. That customer loyalty is not a guarantee. Review Source Response from Porch Group May 3, 2023 Hi Racole, Thank you for taking the time to give us an honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the reliability and capabilities of ISN. We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team LT Laura T. Owner Real Estate Used the software for: 2+ years ### "Have used ISN for at least 8 years" April 24, 2023 3.0 I used ISN before porch bought in. Prior to that, it was great and functioned great and smoothly. It has become increasingly more difficult to use with longer lag times, and days we just can't even log in. We are concerned about our client data and do not want it shared with anyone. In addition, we are not happy that because we don't use porch, we pay an exorbitant amount of money for a program that is not as good now as it was years ago. In addition, why are they doing updates during business hours when it adversely impacts everyone's scheduling. They have done updates on the busiest days of the week instead of at night or on the weekend. This needs to stop happening as it is not good for business. Pros I love the system itself. It is so easy and user friendly. The orders are easy to read and schedule and it is easy to train new people. I like being able to pull reports for inspectors to help with payroll. I like the automated email and text messages that I have set up. Cons So, I would like to be able to pull more accurate reports that tell how many services are added with inspections to know how marketing is going. I do not like how slow it is now and how hard it is to even get it to open. Scheduling online has always been big for us and it has been hard for people to use because of the issues. Reason for choosing Inspection Support Network Back then, it was the best option. Review Source Response from Porch Group May 1, 2023 Hi Laura, Thank you for the honest feedback! We're happy to hear that you've found ISN so user friendly, we'll be sure to get your review in front of our management team as well as our engineers! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team BC Brian C. Owner/Inspector Real Estate Used the software for: 2+ years ### "ISN is indespensable for all home inspectors" December 6, 2021 5.0 ISN is a must have component of our business. The support staff is outstanding. Pros The ease of administration is beyond reproach. Adding, editing, and removing users is very simple. ISN is THE one-stop-shop for all things inspection office related. It has saved us from being forced to hire office staff. Cons The reporting is a little rigid and a little generalized for our liking. We are still able to extract all the data required but it would be much nicer to have a pre-formatted template instead of having to reinvent the wheel with several of our reports. Alternatives considered [HomeGauge](https://www.capterra.com/p/29014/HomeGauge/) Reason for choosing Inspection Support Network ISN pricing is surprisingly low and easy to absorb as a cost of doing business, especially when compared to hiring an office staff to accomplish the same tasks. The sheer depth of ISN's capabilities alone prohibited us from considering another 'like' product. Review Source Response from Porch Group December 8, 2021 Hi Brian, We appreciate your review, we are happy to hear that ISN has been easy to use and has saved you from having to hire an office staff. We're always looking for ways to improve customer experience, we'll be sure to get your reporting suggestion in front of our developers! Thank you for being apart of the ISN family. Best, The ISN Team CM Carol M. Office Managerr Real Estate Used the software for: 2+ years ### "Using ISN Software" April 15, 2023 5.0 Pros I schedule home inspections. This software makes it easy to have a conversation with the buyer or agent asking them about the property, what they would like to have inspected, when they would like to schedule the inspection since the calendar is right at hand and then asking them for their contact information. It's also easy to text or email the client all from one screen. Cons So far, I like everything about this software. I was pretty much self-taught and found it very easy to navigate and when I had a question, the Help Site was easy to use. Review Source Response from Porch Group May 2, 2023 Hi Carol, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the functionalities of ISN, and have found our support team helpful as well! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team JP Jim P. Owner Real Estate Used the software for: 1-2 years ### "Great software" November 24, 2021 5.0 Overall I have been satisfied with the experience which also includes the help desk which for most software companies is much to be desired. I like that ISN help desk is available and there to assist. Pros The fact that it can be adjusted to fit the needs of the inspector. It is easy to learn and understand. Cons It can be glitchy. Load different things can be slow and undependable at time. This happens on occasion. Some of the parts can be refined to help work with the system. Reason for choosing Inspection Support Network HomeTeam franchise did the homework and test of the products for us and I believe it was a good choice. Review Source Response from Porch Group December 2, 2021 Hi Jim, Thank you for the positive feedback, we're happy you're enjoying the customization aspect of ISN! We constantly look for ways to improve our customer experience, so we'll be sure to get your system performance issue in front of our developers! Don't hesitate to reach out to us for any further assistance! All the Best, The ISN Team Talk to a Capterra advisor for free and get results within 15 minutes.