--- title: "Page 2 | Inspection Support Network Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is Inspection Support Network the right Home Inspection solution for you? Explore 328 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144012/Inspection-Support-Network/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Inspection Support Network 4.7 (328) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Page 2 - Reviews of Inspection Support Network ## Showing most helpful reviews Showing 26-50 of 328 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RD Rick D. Owner Real Estate Used the software for: 1-2 years ### "ISN Saves Me Time, Money and The System Just Works!" August 13, 2025 5.0 I subscribed primarily for the ability to consistently generate and deliver the inspection agreement. All the additional automations, notifications, discounted credit card processor and report and invoice delivery are just icing on the cake. Pros The fast and effective response from customer support when I have a problem that I cannot figure out on my own. Cons Initially it was navigating through the backend setting up the variety of components. It took awhile to become proficient in building a process. When I talked to a support tech about they said it was a powerful system and it can take a couple of years to get good at it. When I said I had been studying it for 8 months the tech was surprised. He said wow, you are doing really good! Also, I do not use the built-in report writer, and the system allows me function without it. Review Source Response from Porch Group August 27, 2025 Hi Rick, Thank you for the honest review! We're happy to hear that you're enjoying our ISN Support Team. We'll be sure to get your system review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team RC Robert C. Owner Real Estate Used the software for: 2+ years ### "Owner - Better Life Inspection Company" August 13, 2025 5.0 If I do have a question they are quick to answer. Very few times over the years did I have to call. Most of the time the answer is there in front of me. Pros Best thing I ever did, has made my life much easier to run my inspection business! No more hassle with contracts and back and forth with clients to get them to sign items and pay there bills. Everting is done with a klick of a button! Cons Nothing comes to mind! When I first signed up it took maybe 3 inspections to learn my way around the system. After that it just became a natural thing to use. Was easy to have any one new in the office to learn to use the system Review Source Response from Porch Group August 27, 2025 Hi Robert, Thank you for the honest review! We're happy to hear that you're enjoying your ISN. We'll be sure to get your system performance review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team SS Steven S. Owner Operator Real Estate Used the software for: 2+ years ### "A great scheduling site. " August 13, 2025 5.0 I couldn’t imagine keeping all this information and making automated emails etc any where else. It has been a great tool for my business Pros The automation and total collection of agents and clients along with the dashboard. It also since well with payments and skylight calendar for my wife Cons Sometimes it may be a little harder to navigate issues although customer service has been excellent. Review Source Response from Porch Group August 27, 2025 Hi Steven, Thank you for the honest review! We're happy to hear that you're enjoying our ISN Support Team. We'll be sure to get your system navigation issues review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team MM Matthew M. Home Inspector Real Estate Used the software for: 2+ years ### "Great value and easy to use!" August 26, 2025 5.0 Overall, ISN is easy to use, and is the perfect software for our small inspection business. We have been able to navigate it easily, and have had good response when we need to contact ISN with a question. We have been using ISN for 8 years, and we are still very happy with this software! Pros I like the ease of creating the orders, and that everyone involved in the inspection is easily notified. I like the new feature that fills in the property info automatically. Another great feature is that all the agent and client info is saved, which is great for finding our repeat customers and agents! I love that payments are processed same day! Cons I wish there was a feature that would notify clients automatically that their signature and payment authorization has been received. Review Source Response from Porch Group September 16, 2025 Hi Matthew, Thank you for the honest review! We're happy to hear that you're enjoying your ISN. We'll be sure to get your Client confirmation review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team BH Brad H. Home Inspector Real Estate Used the software for: 2+ years ### "A Canadian perspective." August 13, 2025 5.0 I am a Canadian business and have thoroughly appreciated and enjoyed all that ISN has to offer. While seeing several complaints from other geographic areas on line about some aspects of ISN, I have not had a problem of any type or form. Pros It is a full inspection operation system for scheduling, automatic emailing, bookkeeping and more. It syncs beautifully with HIP. I have had very little experience with their customer support, but that's a great thing! What experience I have had has been quick, efficient and positive. It has been very reliable and still stands out as a great value for my money. Cons Prices have risen lately but, in fairness, so has every other product. I occasionally get concerned about ISN issues I read about in online posts, but I have yet to experience any of them within my business. Review Source Response from Porch Group August 27, 2025 Hi Brad, Thank you for the honest review! We're happy to hear that you're enjoying the capabilities of ISN. We'll be sure to get your price increase review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team Walter L. W. Home Inspection Construction Used the software for: 2+ years ### "A loyal user since 2018" August 6, 2025 5.0 I've been using ISN since 2018 and I would not use any other product. The product is easy to customize and if I get stuck, ISN support team will come to my rescue. Pros The product is easy to customize and their customer support services are top notch. Their chat bot is very responsive. Cons If I had one, it will be not enough tutorial on how to use ISN Report Writer and other customize products. Review Source Response from Porch Group August 7, 2025 Hi Walter, Thank you for the honest review! We're happy to hear that you're enjoying out ISN Support Team. We'll be sure to get your report writer tutorial review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team MM Mike M. Owner Inspector Real Estate Used the software for: 2+ years ### "Happy with ISN" August 21, 2025 4.0 They have been reliable, supportive, the fee structure flows with my cash flows, it has been overwhelmingly positve Pros Complete package of services, easy onboarding, outstanding customer support. They have resolved issues created by other companies where the other company did not correct their own problem. Cons Nothing I really dislike. I prefer not to use some of the options they offer but the choice is there for me to make. Review Source Response from Porch Group August 27, 2025 Hi Mike, Thank you for the honest review! We're happy to hear that you're enjoying your ISN. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team CL Chuck L. Owner inspector Real Estate Used the software for: 2+ years ### "Great business system" August 13, 2025 5.0 Awesome, very pleased user for many, many years and will be for many more. Currently use for two businesses Pros Ease of use. Professional appearance. Allows me convenient access to my reports and client information at a moment's notice Cons At the moment I can really think of none. I have been with ISN for many, many years. The system is very complete any easy to use Alternatives considered [Home Inspector Pro](https://www.capterra.com/p/70519/Home-Inspector-Pro/) Reason for choosing Inspection Support Network Ease of use and pricing. Professional appearance Review Source Response from Porch Group August 27, 2025 Hi Chuck, Thank you for the honest review! We're happy to hear that you're enjoying our ISN Support Team. We'll be sure to get your eas of use feedback review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team GT Glen T. Owner Inspector Real Estate Used the software for: 2+ years ### "No success without ISN" August 7, 2025 5.0 Very positive, I couldn't run my business without it. Keeps me organized amd the ability for cliemts to schedule online is amazing. Pros Managing my inspection schedule and the automated email system. The ability to link it to my website for online scheduling. Cons When I partnered with Porch, I had several complaints about be contacted by a 3rd party and accused of selling my clients information. Review Source Response from Porch Group August 18, 2025 Hi Glen, Thank you for the honest review! We're happy to hear that you're enjoying our ISN Support Team. We'll be sure to get your Porch Home Assistant review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team MW Marcus W. Property Inspector Real Estate Used the software for: 2+ years ### "ISN - The HouseDoctors" August 15, 2025 5.0 Overall exceedingly positive experience. We have no complaints, as any issues have been remedied quickly by the ISN team. We plan to continue using their system and services for the foreseeable future. Pros The ease of scheduling online for our clients and the ability to set specific schedules/availabilty for each inspector. Cons There is not one specific issue that has given our company problems since we started using ISN. In our experience, they have been responsive to any questions/issues and provide great value for the cost of the service. Our inspection team moves pretty seamlessly with the intergration of their system. Review Source Response from Porch Group August 27, 2025 Hi Marcus, Thank you for the honest review! We're happy to hear that you're enjoying your ISN. We'll be sure to get your system performance review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team AS Ann S. Owner Real Estate Used the software for: 1-2 years ### "ISN is excellent" August 20, 2025 5.0 Overall, I have had a positive experience with ISN. The chat has been very helpful for asking questions and always have a quick response. Pros I like the ease of scheduling an inspection from start to finish. Also, the ability to send mass emails. Cons Sometimes navigating through all of the options when you first set up the company. For myself, because I am a visual learner, I prefer to be able to have a physical book to look up what I need help with. Review Source Response from Porch Group August 27, 2025 Hi Ann, Thank you for the honest review! We're happy to hear that you're enjoying your ISN. We'll be sure to get your system performance review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team SA Severn A. Owner Lead Inspector Real Estate Used the software for: 2+ years ### "Superstars " August 6, 2025 5.0 I am very happy with ISN, and we'll continue to use it in the future. The more I learn about it, the more I like it. Pros I really love how everything is kept organized. If I have any issues, support is a call or message away! And I love having the pay site. I use no other and everyone has been happy so far. Cons What I liked least about ISN is not having enough time to learn everything I need to know about it. I don't like the fact that they prefer message over call for Tech Support. Review Source JG Jessica G. Operations Manager Real Estate Used the software for: 2+ years ### "UWS Review" August 21, 2025 5.0 Overall, no real complaints. We love ISN and the benefits we receive for being customers. Free texts would be nice! Pros It's easy to use and works well for my scheduling needs. The process is seamless from creating an order to sending out a report. Cons It's difficult to update the v3 version of online scheduler and to get packages set-up and working correctly online. Review Source Response from Porch Group August 27, 2025 Hi Jessica, Thank you for the honest review! We're happy to hear that you're enjoying your ISN. We'll be sure to get your system performance review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team NL Nathan L. Home Inspector Real Estate Used the software for: Less than 6 months ### "Incredibly Robust and Indepth Tool!" August 27, 2025 5.0 So far, my experience has been very good to great. There is just so much to learn in order to take full advantage of the program. I look forward to customizing it to use it to it's full extent. Pros It is very robust and deep. I feel like I learn something new everyday I use it. When I can't find an answer I'm looking for, it's usually easy to get someone on chat to walk me through my challenge. Cons Many of the help pages are older and outdated from what it looks like now, so it can be challenging to follow some of the step-by-step instructions if too many things have changed regarding that help topic. Review Source Response from Porch Group September 16, 2025 Hi Nathan, Thank you for the honest review! We're happy to hear that you're enjoying your ISN. We'll be sure to get your user experince review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team TS Travis S. property inspector Real Estate Used the software for: Less than 6 months ### "schedule inspection " August 13, 2025 5.0 was able to schedule inspections and book with no issues also like the agreement where they can sign. Pros was able to schedule inspections and it look professional from a schedule standpoint and communication. Cons none at this time i like everything that it’s expected to do and the features were there and able to Review Source Response from Porch Group August 27, 2025 Hi Travis, Thank you for the honest review! We're happy to hear that you're enjoying our ISN Support Team. We'll be sure to get your features review in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team SM Sheena M. Assistant Real Estate Used the software for: 1-2 years ### "Good quality service" February 5, 2025 5.0 Pros Prompt response. No wait time. Efficient Cons Very straightforward. Easy to navigation Review Source LS Leon S. Owner Real Estate Used the software for: 1-2 years ### "I love ISN" December 10, 2024 5.0 I switched to ISN from the service I was using, because ISN is catered towards inspectors, as opposed to my previous service that was general for small business Pros It handles the day to day work of communicating with my clients and collecting my fees. Also the great tech support is valuable Cons There is a learning curve to learn how to use it. However, ISN has excellent tech support by chat. And sometimes I need tech support at night when I am working, however it's not expected that chat would be available 24 hours Switched from [PocketSuite](https://www.capterra.com/p/151558/PocketSuite/) ISN is catered for inspectors. I don't have much else to say Review Source AT Amanda T. Business Manager Real Estate Used the software for: 2+ years ### "Perfect for CRM, scheduling, card processing, and contract e-signing" April 16, 2023 5.0 Overall I enjoy using ISN, which is definitely a good thing because I use it seven days a week!! it is our central hub for everything in order to run our business. I am always thankful for the amazing customer service anytime there is a question!! Pros Ease of use, customer support is TOP NOTCH!! Reporting options to pull data makes it easy to track growth for meeting goals. Contract and report management made easy! Perfect for managing scheduling and CRM!! Cons Some report/data options are not available, and missing the ability to search the contents of the “events” that are on the schedule. Also the mobile website and mobile app are lacking. Reason for choosing Inspection Support Network More user-friendly, the ability to run reports for data tracking Review Source Response from Porch Group May 2, 2023 Hi Amanda, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the functionalities of ISN, and have found our support team helpful as well! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team LT Laura T. Owner Real Estate Used the software for: 2+ years ### "Have used ISN for at least 8 years" April 24, 2023 3.0 I used ISN before porch bought in. Prior to that, it was great and functioned great and smoothly. It has become increasingly more difficult to use with longer lag times, and days we just can't even log in. We are concerned about our client data and do not want it shared with anyone. In addition, we are not happy that because we don't use porch, we pay an exorbitant amount of money for a program that is not as good now as it was years ago. In addition, why are they doing updates during business hours when it adversely impacts everyone's scheduling. They have done updates on the busiest days of the week instead of at night or on the weekend. This needs to stop happening as it is not good for business. Pros I love the system itself. It is so easy and user friendly. The orders are easy to read and schedule and it is easy to train new people. I like being able to pull reports for inspectors to help with payroll. I like the automated email and text messages that I have set up. Cons So, I would like to be able to pull more accurate reports that tell how many services are added with inspections to know how marketing is going. I do not like how slow it is now and how hard it is to even get it to open. Scheduling online has always been big for us and it has been hard for people to use because of the issues. Reason for choosing Inspection Support Network Back then, it was the best option. Review Source Response from Porch Group May 1, 2023 Hi Laura, Thank you for the honest feedback! We're happy to hear that you've found ISN so user friendly, we'll be sure to get your review in front of our management team as well as our engineers! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team BC Brian C. Owner/Inspector Real Estate Used the software for: 2+ years ### "ISN is indespensable for all home inspectors" December 6, 2021 5.0 ISN is a must have component of our business. The support staff is outstanding. Pros The ease of administration is beyond reproach. Adding, editing, and removing users is very simple. ISN is THE one-stop-shop for all things inspection office related. It has saved us from being forced to hire office staff. Cons The reporting is a little rigid and a little generalized for our liking. We are still able to extract all the data required but it would be much nicer to have a pre-formatted template instead of having to reinvent the wheel with several of our reports. Alternatives considered [HomeGauge](https://www.capterra.com/p/29014/HomeGauge/) Reason for choosing Inspection Support Network ISN pricing is surprisingly low and easy to absorb as a cost of doing business, especially when compared to hiring an office staff to accomplish the same tasks. The sheer depth of ISN's capabilities alone prohibited us from considering another 'like' product. Review Source Response from Porch Group December 8, 2021 Hi Brian, We appreciate your review, we are happy to hear that ISN has been easy to use and has saved you from having to hire an office staff. We're always looking for ways to improve customer experience, we'll be sure to get your reporting suggestion in front of our developers! Thank you for being apart of the ISN family. Best, The ISN Team CM Carol M. Office Managerr Real Estate Used the software for: 2+ years ### "Using ISN Software" April 15, 2023 5.0 Pros I schedule home inspections. This software makes it easy to have a conversation with the buyer or agent asking them about the property, what they would like to have inspected, when they would like to schedule the inspection since the calendar is right at hand and then asking them for their contact information. It's also easy to text or email the client all from one screen. Cons So far, I like everything about this software. I was pretty much self-taught and found it very easy to navigate and when I had a question, the Help Site was easy to use. Review Source Response from Porch Group May 2, 2023 Hi Carol, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the functionalities of ISN, and have found our support team helpful as well! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team JP Jim P. Owner Real Estate Used the software for: 1-2 years ### "Great software" November 24, 2021 5.0 Overall I have been satisfied with the experience which also includes the help desk which for most software companies is much to be desired. I like that ISN help desk is available and there to assist. Pros The fact that it can be adjusted to fit the needs of the inspector. It is easy to learn and understand. Cons It can be glitchy. Load different things can be slow and undependable at time. This happens on occasion. Some of the parts can be refined to help work with the system. Reason for choosing Inspection Support Network HomeTeam franchise did the homework and test of the products for us and I believe it was a good choice. Review Source Response from Porch Group December 2, 2021 Hi Jim, Thank you for the positive feedback, we're happy you're enjoying the customization aspect of ISN! We constantly look for ways to improve our customer experience, so we'll be sure to get your system performance issue in front of our developers! Don't hesitate to reach out to us for any further assistance! All the Best, The ISN Team SC Scott C. Owner/Operator Real Estate Used the software for: 1-2 years ### "ISN Will Change Your Life For The Better!" December 6, 2021 4.0 Time saving! Headache reduction! Comprehensive record keeping! More hands off involvement with scheduling WHEN clients/agents take advantage of it. Makes for a much more efficient, effective and professional operation on a daily basis. Running a home inspection business without a product this powerful and effective is probably a dumb idea! Pros ISN has relieved the daily process of managing inspections to a powerful, concise, reliable process that gives back valuable time previously wasted moving paperwork around and chasing problems down. The customer service is fantastic, fast, reliable, and almost always immediately effective. If the answer is not provided quickly, someone will find it and get back right away. NEVER had an issue that could not be resolved, or wasn't already experienced by others and worked out. Cons It could be considered pricey until the value of time is compared, then it really is very valuable. Some of the integration is technical and gets convoluted, but once set up - seamless. Reason for choosing Inspection Support Network Looked at HIP Office briefly, but it was still in the early stages. Multiple recommendations from others for ISN. Really a no-brainer! Review Source Response from Porch Group December 8, 2021 Hi Scott, Wow! We sincerely appreciate you taking the time to write your review, we are happy to hear that ISN has been such a lifesaver the way it has! We're always looking for ways to improve customer experience, feel free to reach out for any further assistance around integrations or anything else. Thank you for being apart of the ISN family. Best, The ISN Team LL Larry L. Owner Real Estate Used the software for: 2+ years ### "Double you business with ISN" November 21, 2021 5.0 Once I found inspection supporting at work it made my life so much better I can’t tell you how much technology helps this business as you already know what I thank you for what you do. Pros How are you can concentrate on running your business and keeping track of everything that you do with all of your clients it is invaluable. Cons Understanding how it all works and implementing it takes time there’s so much to the software that you can do things with. Reason for choosing Inspection Support Network I had another inspector friend referred me to inspection support at work and I met \[SENSITIVE CONTENT\] at inspection world in San Diego and was able to talk to him about the software is the best decision I made so far thank you \[SENSITIVE CONTENT\] Review Source Response from Porch Group December 3, 2021 Hi Larry, Thank you for the the feedback, we are so happy to hear that ISN is such a time saver for your business! We are always looking for ways we can improve customer experience, so let us know if we can help explain any aspects of the system that may be unclear. Thanks again for being part of the ISN family. Best, The ISN Team CH Chris H. Inspector Real Estate Used the software for: 2+ years ### "Worth every penny!" November 18, 2021 5.0 This has been one of the best purchases we have every made for our inspection business. It is also one of the best values for this type of service/system. We are very happy with the product and the results in our office over the years. Pros ISN software is intuitive and easy to use. It is powerful, yet simple in that anyone can use it and be up and running in no time. It works very well for organizing an inspection office and helping to be efficient - not only with inspections, but data base management and marketing efforts. Cons Very little - not enought to write about. Reason for choosing Inspection Support Network Not applicable Review Source Response from Porch Group December 3, 2021 Hi Chris, We really appreciate your feedback, and are so happy to hear that ISN has been such a helpful tool! We are always looking for ways we can improve customer experience, so if you think of something that can make the system better let us know! Thank you for being part of the ISN family. Best, The ISN Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.