# Page 6 | Inspection Support Network Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Inspection Support Network the right Home Inspection solution for you? Explore 328 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144012/Inspection-Support-Network/reviews --- Inspection Support Network 4.7 (328) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Inspection Support Network ## Showing most helpful reviews Showing 126-150 of 328 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SI Sean I. Home Inspector Real Estate Used the software for: 2+ years ### "Stop shoving porch down our throat " April 14, 2023 4.0 Sub par. Porch ruined the experience more than once. Pros Scheduling, payments and easy to use as well Cons Owned by Porch, and Porch tries to overtake your company with their branding and doesn't inform you of changes that annoy my clients and customers. Reason for choosing Inspection Support Network Features at the time Review Source Response from Porch Group May 1, 2023 Hi Sean, Thank you for the ISN review, we'll be sure to get your feedback about Porch in front of our management team! We're happy to hear that you've found ISN so easy to use, and that our support team has been phenomenal! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team KM Karen M. vice president Real Estate Used the software for: 2+ years ### "Inspection Support Network" April 14, 2023 5.0 It has been a pleasure working with ISN Pros Hi, ISN makes creating the home inspection orders easy and you can add a termite inspection company also. The emails go out automatically with is great. It won't let the clients open the report without payment and signatures which is a wonderful feature. It is very easy to enter the information and receive the pricing. Cons I really can't think of anything that I do not like about ISN. Review Source Response from Porch Group May 2, 2023 Hi Karen, Thank you for the ISN review! We're happy to hear that you've found ISN to be such a great software for your inspection business! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team LV Lisa V. Office Manager Real Estate Used the software for: 2+ years ### "ISN really helps our business" November 25, 2021 5.0 With ISN we always know where we are revenue wise and can compare how we're doing with previous years. Pros ISN keeps our entire home inspection business running smoothly. I highly rely on their customer support to help me learn how to use the features that I don't use on a regular basis and they're always very nice and helpful. Cons I always struggle with sending mass emails and setting up containers and templates. Reason for choosing Inspection Support Network When we started ISN probably 15 years ago, we weren't aware of any other products. Review Source Response from Porch Group December 2, 2021 Hi Lisa, Thank you for the feedback, we are happy you're enjoying our support team to learn features within the system! We constantly look for ways to improve our customer experience, so feel free to live chat or call in to get a walk-through on setting up Mass Emails! We appreciate you for being apart of the ISN family. Best, The ISN Team MC Martha C. Call and Scheduling Representative Telecommunications Used the software for: 2+ years ### "Great Inspection network" April 16, 2023 5.0 Pros Love the ease in communicating with our customers. Making it so easy to be able to keep in touch prior to, during and after home inspections. Keeping records completely straight is important and ISN does do that. We are very happy with ISN. Cons There is really nothing I dislike about ISN. Pretty happy with it. Review Source Response from Porch Group May 3, 2023 Hi Martha, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the functionalities of ISN! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team EB Elaine B. client coordinator Real Estate Used the software for: 2+ years ### "Great Customer Support" July 1, 2022 5.0 Been using this software since I started this job almost five years ago and it's fantastic. Simple to use, and always support available if needed. They will stay with you until it's solved. Pros I had issues with ISN and contacted the User support live chat. \[SENSITIVE CONTENT\] immediately came online to help me and stuck with me through every step of the way until we got it taken care of. Great support! Cons There's nothing about it I don't like. Have used this product for a long time and do not have anything to compare it to. Review Source Response from Porch Group July 25, 2022 Hi Elaine, Thank you for the review, we are happy to hear that you've enjoyed the functionality of the ISN and our support team for over 5 years! We're always looking for ways to improve customer experience! If you come across or think of something that can make ISN even better feel free to reach out. We appreciate you for being apart of the ISN family. Best, The ISN Team DK Dan K. Owner Information Services Used the software for: 2+ years ### "ISN has the Best Support Team!" August 18, 2022 5.0 Good Pros ISN is always helpful and usually available to help! Unlike many of the other providers. I believe what sets ISN apart is the ability to answer a phone and help you (me) through any issues I am having and they do a great job with teaching you. I would recommend ISN to any of my colleges. ISN business model sets them apart from competitors because of the customer service team that actually answers a phone in this new chat support life. Cons Porch pushed onto my clients, I don't like have Porch tied to ISN Reason for choosing Inspection Support Network no Review Source Response from Porch Group May 1, 2023 Hi Dan, Thank you for the ISN review! We're happy to hear that you've found our support team to be valuable, and available! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team JA Jeff A. Owner Real Estate Used the software for: 2+ years ### "Why I like ISN" December 21, 2021 5.0 Pros The software is user friendly for a technologically challenged 79 year old. It provides everything one needs to complete a report and the customer service is excellent. Cons I don't have any complaints or wants at the moment. Review Source Response from Porch Group December 28, 2021 Hi Jeff, We really appreciate the feedback, and we're glad you've found the reporting and our support team useful! We constantly look for ways to improve our customer experience, so if you can think of anything that would make ISN operate easier let us know! . Best, The ISN Team WP William P. Home inspector Real Estate Used the software for: 1-2 years ### "Easy inspection software " April 19, 2023 5.0 Pros Mobile app shows all my inspection information. Cons Desktop version is kind of cluttered at times. Review Source Response from Porch Group May 3, 2023 Hi William, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the functionalities of ISN! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team CM Cathy M. Senior Office Manager Real Estate Used the software for: 2+ years ### "ISN review" April 24, 2023 4.0 Satisfied Pros Easy to us when placing orders and very detailed information. Cons Paying for cancled inspections as this is a loss of revenue for the company. Review Source Response from Porch Group May 3, 2023 Hi Cathy, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the functionalities of ISN. We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team DN Dan N. owner operator Real Estate Used the software for: 1-2 years ### "ISN user" November 19, 2021 4.0 Usually pretty quick to respond. Often are able to get to the bottom of issues. Pros Brings organization to running a home inspection company. Helps document and store info about clients, realtors and inspections. Cons Sometimes have issues finding information as there are so many stat based options that somewhat clutter things that I actually use. Review Source Response from Porch Group December 3, 2021 Hi Dan, We sincerely appreciate you taking the time to leave us feedback, we are happy to hear that ISN has been helpful for managing your inspections, clients, and agents! We are always looking for ways we can improve customer experience, so feel free to reach out to us when you can to run through aspects of the system that may be unclear. Thank you for being apart of the ISN Family! Best, The ISN Team TD Tina D. Office Manager Real Estate Used the software for: 2+ years ### "ISN Review" April 19, 2023 4.0 Overall very happy with ISN. Pros Ease of use. Customization. Variety of features. Reporting. Cons E-check integration.Radon scheduling could be improved.Updates and lags. Review Source Response from Porch Group May 3, 2023 Hi Tina, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the capabilities of ISN, and that you've enjoyed working with our support team! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team JM Joseph M. Owner Real Estate Used the software for: 2+ years ### "So good…." November 18, 2021 5.0 Pros Inspector support network is a very valuable tool I use on a daily basis. It is so good that when I left the company who I work for that was using ISN, I signed up and started using it for my own company. The software takes a lot of the headaches away from owning a home inspection company. Cons The only car that I can come up with is the payment processing company that they recommend. Review Source Response from Porch Group December 3, 2021 Hi Joseph, Thank you for the feedback, we are so happy to hear that ISN has been such a helpful tool for eliminating the daily headaches! We are always looking for ways we can improve customer experience, so we'll be sure to get your payment processing suggestion to our management team. Thank you for being part of the ISN family. Best, The ISN Team JS Jim S. Owner Real Estate Used the software for: 2+ years ### "Jim with HBP" November 23, 2021 5.0 Love it and like the product alot Pros How easy it makes it book trac and commumicate to our customers Cons Email templates are cumbersome and old. Also need more features for targeting emails Review Source Response from Porch Group December 2, 2021 Hi Jim, Thanks again for taking the time in providing ISN feedback, we're glad to hear it's allowing you tot stay connected with your customers! We are always looking for ways we can improve customer experience, so your email template expansion suggestion is very helpful! We appreciate you being apart of the ISN Family! Best, The ISN Team RH Robert H. Owner Real Estate Used the software for: 2+ years ### "Was good until they got greedy" December 2, 2021 5.0 Was great until the company was sold to to a service provider. Big conflict of interest. Pros Ease of interface with our reporting software. Cons They refuse to add simple features that we request such as a provision to integrate Square payments and my preferred vendors. They raised the rate super high to try and force us to use their service providers in exchange for the monthly fee. Conflict of interest. Review Source Response from Porch Group December 8, 2021 Hi Robert, Thanks for taking the time to write us a review, we are happy to hear that ISN has been such a helpful software for your business! We are always looking for ways we can improve customer experience, we'll be sure to get your feature suggestions in front of our developers! We appreciate you for being apart of the ISN family. Best, The ISN Team NB Nick B. Owner Real Estate Used the software for: 2+ years ### "Excellent Service" February 18, 2022 5.0 Overall ISN has been super helpful in running my business. Any time I need tech support or assistance, they are very helpful and friendly any time I need them. Pros I love that this software helps my business run systematically which alleviates a lot of leg work daily. Cons There is actually so many things you can do with this software, that I don’t even utilize half of it. But this is not a bad thing, it just takes time to getting used to and in slowly revising as my company grows. Review Source Response from Porch Group February 22, 2022 Hi Nick, We really appreciate the review! Happy to hear that you've enjoyed the functionality of the ISN and our support team! We're always looking for ways to improve customer experience! If you come across or think of something that can make ISN even better feel free to reach out. Thank you for being apart of the ISN family. Best, The ISN Team ND Nathan D. Owner / Home Inspector Real Estate Used the software for: 2+ years ### ""Support" is exactly what they give you!" November 18, 2021 5.0 Pros It's very easy to use, deploy, and provides a seamless business transaction between the business \[SENSITIVE CONTENT\] and the client. Customer service is really great. Cons Sometimes customer service is slow to respond and they have no support on the weekend which I really don't understand. Also, features, even the ones that obviously make sense to create and deploy sometimes takes way too long to develop and implement. Review Source Response from Porch Group December 3, 2021 Hi Nathan, We appreciate you taking the time to leave us feedback, we are happy to hear that our support team has been helpful and the system has been east to use! We are always looking for ways we can improve customer experience, so we do now offer support on the weekends now! Here are ISN's weekly hours: Monday: 9AM - 8PM EST Tuesday: 9AM - 8PM EST Wednesday: 9AM - 8PM EST Thursday: 9AM - 8PM EST Friday: 9AM - 8PM EST Saturday: 9AM - 7PM EST Sunday: 9AM - 7PM EST Thank you being apart of the ISN Family! Best, The ISN Team TK Tom K. owner Real Estate Used the software for: 2+ years ### "Inspection Support Network ... Time saver you need" December 2, 2021 5.0 Pros ISN has automated the sending of many different templates, contracts, time reiminders, thank yous, invoices. etc to clients & realtors, removing the drudgery of remebering to send paper work at critical times prior to and after inspection. Knowing whether a contract has been received and not returned allows for easy followup with client and reduces chances of legal dispute. Cons There are no cons except as the software grows it is not always as intuitive as it was Review Source Response from Porch Group December 7, 2021 Hi Tom, Marvelous! Thank you again for the review, we are happy to hear that you're enjoying the system's automation and simplicity for inspectors who are busy! We are always looking for ways we can improve customer experience, feel free to reach out to us with any feature suggestions that would make life easier. We appreciate you for being apart of the ISN family. Best, The ISN Team KD Karen D. Owner Real Estate Used the software for: 2+ years ### "Essential Tool! " December 4, 2021 5.0 Fantastic! Pros The automation! Once an inspection is setup everything else required automatically is sent to all parties concerned! Cons I honestly cannot think of anything! Everything works and flows perfectly for our business model! Reason for choosing Inspection Support Network Ease of operating! The system can be accessed from anywhere! Review Source Response from Porch Group December 8, 2021 Hi Karen, We appreciate your review, we are happy to hear that you're enjoying the automation of ISN! We're always looking for ways to improve customer experience, feel free to reach out for any further assistance! Thank you for being apart of the ISN family. Best, The ISN Team VR Verified Reviewer Owner / Home Inspector Used the software for: 1-2 years ### "Very Expensive, Overwhelming, Deceptive Effort to Share Data" March 17, 2018 1.0 Automated emails and digital contract signing. These can be obtained elsewhere for far less money. Pros I like the automated emails and digital signing ability for contracts. This was a very useful tool for my business. Cons Significantly overpriced for using the features. Betty difficult to set up. In fact I had to have them set it up initially and then I had a hard time making changes. It feels like small features were added for niche customers over the years and it became so bloated. The billing practices are interesting because they keep charging you per month even if you don't use it. They were unwilling to refund 2 months where I didn't realize this. They sold out to a company that farms and sells your data to provide leads to contractors for a price. They are owned by Porch.com Overall this company earned the trust of a nation of inspectors and then took advantage of it. And they just keep hammering it home. Review Source VS Victoria S. Lead Client Care Coordinator Real Estate Used the software for: 2+ years ### "Easy to navigate, I have worked with this software for years. Support is great!" April 14, 2023 5.0 Overall, ISN is efficient and a great tool for your office scheduling needs. Pros It is easy to customize to what fits your needs best. Easy to navigate and learn. Cons Sometimes it is laggy or slow for no reason. Review Source Response from Porch Group May 1, 2023 Hi Victoria, Thank you for the ISN review! We're happy to hear that you've found ISN so valuable, and that our support team have been great as well! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team RS Richard S. President Real Estate Used the software for: 2+ years ### "It used to be better." April 25, 2023 5.0 When I started \[sensitive content hidden\] was the best. Support is still great, but I don't like having to opt out of anything. I should have to opt in. Pros I like being able to send agreements electronically and run credit cards through the system. Cons I don't like Porch mining data or marketing to my clients. Reason for choosing Inspection Support Network It was the only thr option at the time. I was going to switch to NXT, but then Nathan sold out to Porch too. Review Source Response from Porch Group May 3, 2023 Hi Richard, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the functionalities of ISN, and that you've enjoyed our support team as well. We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team CP Celia P. Office Manager Civil Engineering Used the software for: 2+ years ### "Foundation and Structural Engineering Scheduling" November 23, 2021 5.0 It is a solid scheduling program and if I have a problem, the team is very helpful. Pros It is easy to use and the reports are also easy to access. Cons It is geared for Home Inspectors and it would be great if we could make a few changes to gear it toward engineers. Also, the search feature drop box gets in the way of seeing what you have searched for, ie, home addresses. Review Source Response from Porch Group December 3, 2021 Hi Celia, We really appreciate the feedback, and are so happy to hear that ISN has been effective for scheduling and running reports! We are always looking for ways we can improve customer experience, so we'll be sure to get your system and search feature suggestion in front of our development team. Thanks again for being part of the ISN family. Best, The ISN Team DS David S. Professional Home Inspector/Owner Real Estate Used the software for: 2+ years ### "Selman Home Inspections Review of ISN" November 29, 2021 5.0 We have been a customer from the beginning. It is a tremendous asset that frees my time to do other things. Pros Easy to operate, great inspection scheduling capabilities, mass email marketing managing inspection documents all in one place make it a game changer. Cons The inspection package set up and correlation to users is not as user-friendly as it could be for clients or the users. Reason for choosing Inspection Support Network None Review Source Response from Porch Group December 2, 2021 Hi David, Thanks for the feedback, we are happy to hear that the system has been easy to operate! We constantly look for ways to improve our customer experience, so we'll be sure to get your inspection package suggestion in front of our developers! We appreciate you for being apart of the ISN family. Best, The ISN Team JB Jason B. Owner Real Estate Used the software for: 2+ years ### "ISN NPI Review" April 22, 2023 5.0 Overall very pleased. Pros Ease of use. Reporting. Nice interface. Integration with my inspection software. Cons Porch features that seem to sell client info. Software changes without notice. Review Source Response from Porch Group May 3, 2023 Hi Jason, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the functionalities of ISN, and the reporting and user experience as well! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team MM Mary M. Residental & Commercial Inspections Information Services Used the software for: 2+ years ### "Great Service" June 23, 2023 5.0 Great Pros Support team is always available to help Cons there's nothing at this time that isn't working Reason for choosing Inspection Support Network Representative was extremely helpful Switched from [Gloo Messaging](https://www.capterra.com/p/230260/Gloo/) Cost Review Source Response from Porch Group July 14, 2023 Hi Mary, Thank you for the review! We're happy to hear that you're enjoying the ISN system and our support team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team Talk to a Capterra advisor for free and get results within 15 minutes.