# Page 8 | Inspection Support Network Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Inspection Support Network the right Home Inspection solution for you? Explore 328 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144012/Inspection-Support-Network/reviews --- Inspection Support Network 4.7 (328) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Inspection Support Network ## Showing most helpful reviews Showing 176-200 of 328 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BP Bruce P. Inspector Real Estate Used the software for: 2+ years ### "Excellent CRM" December 2, 2021 5.0 ISN keeps everything organized. I cannot even imagine conducting this business without it. Pros I like everything about this application, especially the automated payments and communication. Is has so many optional features and expands with your needs. It also integrates very well with other software for seamless and powerful productivity. Cons I would prefer that when multiple reports are uploaded they default to the "public" setting. Review Source Response from Porch Group December 7, 2021 Hi Bruce, We really appreciate the review, and are happy to hear that you're enjoying many of the features of the system! We are always looking for ways we can improve customer experience, we'll be sure to get your report suggestion in front of our developers! Thank you for being part of the ISN family. Best, The ISN Team VR Verified Reviewer Owner / Professional Inspector Real Estate Used the software for: 6-12 months ### "ISN is great for inspectors" May 13, 2021 5.0 Overall I enjoy the software. Some learning still to do and some improvements still needing to be made in the software to make it more use friendly. It simply has a ton of features but many that I don't use or don't really know how to use. Pros ISN has been a great addition to our business. I like the automation aspect it brings to scheduling and customer follow-up. Cons I feel tutorials on the various items in the software would be very helpful. I'd also like to see multiple options for charges by square footage. I'd like to set some types of inspections to be charged a fee based on a range of square footage (i.e., $200 for 1500sf) as well as being able to setup another type of inspection that might be charged just by square footage (i.e., Warehouses get charge $0.10 per square foot). As it is now, I have to calculate a range and can't that level of drill down while having another calculation method. It's manageable but at the time it can be better. Review Source TB Tim B. Owner Real Estate Used the software for: 2+ years ### "ISN Review" August 9, 2023 4.0 Pros Ease of use for clients and teammates. Integrates with other programs Cons Would like to see dashes preloaded for 10 digit phone number systems Review Source Response from Porch Group August 18, 2023 Hi Tim, Thank you for the honest review! We're happy to hear that you're enjoying the efficient component of the ISN system. We'll be sure to get your feature request in front of our leadership team. We're always looking for ways to improve customer experience! Feel free to send us any other suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team DM Dennis M. President Real Estate Used the software for: 2+ years ### "Best support team out there! " March 22, 2022 5.0 Absolutely Excellent! Best support team I have ever encountered. Pros Flexibility, ease of use, on-line scheduler, tracking & reports mechanisms. Mostly the support. This team is one of the best I have ever worked with in the last 40 yrs. Cons Have not found anything yet. Given a few more years I may find something, but so far, nothing negative at all. Review Source Response from Porch Group March 24, 2022 Hi Dennis, Thanks you for the ISN review! We're happy that you're seeing the flexibility of the software, and that our support team have been top notch as well! We're always looking for ways to improve customer experience! Feel free to reach out with any ideas about the system to make ISN better. We appreciate you being apart of the ISN family. All the best, The ISN Team DC David C. Owner/Inspector Construction Used the software for: 1-2 years ### "It works." November 23, 2021 3.0 Pros Payment processing. Quick response from support team. Cons No 24 hour 7 days a week support. This business runs at all hours for me. Review Source Response from Porch Group December 2, 2021 Hi David, We appreciate you taking the time in providing ISN feedback, we're glad to hear it's allowing you to process payments effectively and that our support team is helpful! We are always looking for ways we can improve customer experience, we actually do offer after hours support during the weekdays and weekend support as well! The new hours are as follows: Monday: 9AM - 8PM EST Tuesday: 9AM - 8PM EST Wednesday: 9AM - 8PM EST Thursday: 9AM - 8PM EST Friday: 9AM - 8PM EST Saturday: 9AM - 7PM EST Sunday: 9AM - 7PM EST We look forward to helping out with whatever needs arise! We appreciate you being apart of the ISN Family! Best, The ISN Team TA Theresa A. Marketing Assist / Admin Real Estate Used the software for: 2+ years ### "Love ISN" November 23, 2021 5.0 I absolutely love ISN Pros Calendar is my favorite part of ISN. It is easy to use and well thought out. Cons Would love to be able to highlight notes. Reason for choosing Inspection Support Network The whole system. Review Source Response from Porch Group December 3, 2021 Hi Theresa, We appreciate the feedback, and are so happy to hear that the calendar has been such a useful tool for you! We are always looking for ways we can improve customer experience, so we'll be sure to get your notes suggestion in front of our developers. Thanks again for being part of the ISN family. Best, The ISN Team CW Craig W. Owner/Home Inspector Construction Used the software for: 2+ years ### "Great features, huge price tag" December 2, 2021 5.0 The fact that the price basically doubled this year is completely disgusting. The excuse was they need to hire more people to take care of things. I'm currently in the process of changing software. Pros Ease of use, great reporting, price WAS reasonable before 2021. Cons The massive price increase that added about $1500 to my operating costs. Yikes. Reason for choosing Inspection Support Network Was part of a franchise that used it exclusively Review Source Response from Porch Group December 7, 2021 Hi Craig, We really appreciate the review, and are happy to hear that our support team has been great and that the system tackles the little things for your business! We are always looking for ways we can improve customer experience, feel free to reach out to us for assistance around anything that's unclear. Thank you for being part of the ISN family. Best, The ISN Team mR mbonjo R. Network Engineer Computer & Network Security Used the software for: 2+ years ### "Best Software for monitoring and managing businesses efficiently " February 27, 2023 5.0 Using ISN has just made scheduling the best, I recommend this software for all users especially business inclined Pros The best of the features which make me love ISN is because of the level of communication in the software that is it uses automated email and text remainders making sure customers get prepared ahead of Time Cons Using ISN all this while, I haven't come across any drawbacks in ISN Review Source Response from Porch Group May 1, 2023 Hi Mbonjo, Thank you for the ISN review! We're happy to hear that you've found ISN so valuable, and that our support team have been so communicative! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team JG JayCee G. CSS Real Estate Used the software for: 1-2 years ### "Inspection Support Network Review" April 28, 2023 3.0 Overall it works well for daily needs Pros It gets the job done, tech support has always been wonderful and fast. Cons The glitches and lack of certain capability Review Source Response from Porch Group May 18, 2023 Hi JayCee, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the system. We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team TB Troy B. Owner Real Estate Used the software for: 2+ years ### "Automation is ket" November 20, 2021 5.0 Staff has been great with questions or issues that have come up. Pros One you have the data installed in the system, it pretty much does it all and automatically. Cons It has taken me personally longer to learn it that others in our office, but that's likely due to them using it more than I do. Reason for choosing Inspection Support Network because my bride was sold on it at a home inspection conference. Review Source Response from Porch Group December 3, 2021 Hi Troy, We sincerely appreciate the feedback, we are happy to hear that ISN has been helpful for your business as a whole! We are always looking for ways we can improve customer experience, so feel free to reach out to us to explain any aspects of the system that may be unclear! Thanks again for being apart of the ISN family. Best, The ISN Team BB Buni B. Manager Real Estate Used the software for: 2+ years ### "Co Owner and Office manager" November 29, 2021 5.0 I can work remote and access ALL inspection information and specifically reports. Pros The ease of scheduling inspection orders and running reports Cons I use the old interface. I find the new interface to be NOT user friendly. Reason for choosing Inspection Support Network The ease of use and remote accessibility. Review Source Response from Porch Group December 2, 2021 Hi Buni, We appreciate your feedback, and are happy to hear the scheduling and reporting features have been so helpful for you. We constantly look for ways to improve our customer experience, so your suggestion is very helpful to us! Thank you for being part of the ISN family. Best, The ISN Team KS Kyle S. Owner/President Real Estate Used the software for: Less than 6 months ### "Spot On!" April 28, 2023 5.0 Love the people and the product. Pros I waited over 5 years to try this out. Wish i would have done it sooner. ISN frees up many hours of manual crap such as emails, follow up, thank you messages, etc. Solid program. Cons The mobile phone app could use some work. Reason for choosing Inspection Support Network Another inspector talked me into it. Review Source Response from Porch Group May 18, 2023 Hi Kyle, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the flexibility of ISN, and that you've enjoyed working with our support team as well. We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team BB Brian B. Owner Real Estate Used the software for: 2+ years ### "ISN is our preferred System" November 18, 2021 5.0 Pros It's so easy to use! Very customizable! It covers all aspects needed for a smooth running office! Cons I don't really have any cons! I know that's not helpful, but it's the truth for our company. Review Source Response from Porch Group December 3, 2021 Hi Brian, We sincerely appreciate you taking the time to leave us feedback, we are happy to hear that ISN has been helpful for customizing and keeping your office running smoothly. We are always looking for ways we can improve customer experience, so feel free to reach out to us when you can to run through aspects of the system that may be unclear. We appreciate you being apart of the ISN Family! Best, The ISN Team WM Wes M. Owner / Chief Inspector Real Estate Used the software for: 2+ years ### "ISN 5 star review" December 2, 2021 5.0 Only one I have used and I am planning on keeping that way Pros I love the email reminders and scheduling for my inspector. I like the fact it sync with Google calendar Cons Can think of anything I dont like about ISN Reason for choosing Inspection Support Network I purchased Home Inspection pro and they recommended it Review Source Response from Porch Group December 7, 2021 Hi Wes, Thank you so much for the review, we are happy to hear that you're enjoying ISN's scheduling and email event features! We are always looking for ways we can improve customer experience, feel free to reach out to us with any suggestions or assistance. We appreciate you for being apart of the ISN family. Best, The ISN Team RB Robert B. Owner Real Estate Used the software for: 2+ years ### "It's a key tool to manage my business. Could not conduct without it." November 23, 2021 5.0 Pros Organization. Ease of use. Retrievable from multiple devices. Integration with other platforms. Cons Don't understand templates for customer follow up Review Source Response from Porch Group December 3, 2021 Hi Robert, We appreciate your feedback, and are so happy to hear that ISN has been effective for your business as a whole! We are always looking for ways we can improve customer experience, so feel free to reach to us via live chat or by phone for assistance around your automated email events! Thank you for being part of the ISN family. Best, The ISN Team LG Len G. President Real Estate Used the software for: 2+ years ### "Great scheduling software" May 5, 2020 4.0 Excellent software that helped professionalize my business. A little rough setting everything up and they didn't respond well to criticism of things that weren't working well. Pros Controls scheduling for home inspectors, allows call center to easily price inspections, schedule appointments while considering availability. Includes maps, time released automatic emails, suggests various types of emails to send. Allows for getting pre-inspection agreements signed. Able to accept credit card payments online. Cons Doesn't allow for setting up inspection durations with ancillary services. The software allows for setting up parameters for the basic home inspection duration, but when adding on various additional services it doesn't allow for a way to set up additional time required to perform those services. Map service changed from Google Maps to another service and the new service doesn't allow for moving the map to be able to see the major nearby roads. Review Source TT Thomas T. owner Real Estate Used the software for: 6-12 months ### "Good reliable product" December 4, 2021 5.0 Reliable easy to use tool. Pros Easy to set up and use. The setup is simple. Cons The realtor database can be hard to use. Realtors change agencies a lot. They change email and numbers. They have multiple emails and numbers. Emails, in particular, can be difficult to change When a realtor is part of an agency, a team, and has a side hustle it can be difficult to get ISN to identify them correctly. The calendar is not the most user friendly tool. Review Source Response from Porch Group December 8, 2021 Hi Thomas, We appreciate your review, we are happy to hear that ISN has been easy to use. We're always looking for ways to improve customer experience, we'll be sure to get your agent/agencies suggestion in front of our developers! Thank you for being apart of the ISN family. Best, The ISN Team CR Cougar R. Office Manager Real Estate Used the software for: 6-12 months ### "ISN Review" April 24, 2023 4.0 My experience has been good so far! When I first started using ISN the customer service was really helpful to me with navigating through the program. Pros Fairly easy to use once you know where everything is. Cons That if I hover over unknown icons, a pop up of what the icon is doesn’t show. Duplicate client and agents can easily be made. Review Source Response from Porch Group May 3, 2023 Hi Cougar, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the functionalities of ISN, and that you've enjoyed our support team as well! We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team JC Joey C. Owner/ Inspector Real Estate Used the software for: 2+ years ### "Great software" November 30, 2021 4.0 Overall very satisficed with the software. Pros The software is very easy to use and customer support is very helpful. Cons Online scheduling could be better. Clients have difficulty when using the online scheduler. Reason for choosing Inspection Support Network Only product I new about at the time. Review Source Response from Porch Group December 2, 2021 Hi Joey, We appreciate your feedback, and are happy to hear the support team has been so helpful to you. We constantly look for ways to improve our customer experience, so your suggestion is very helpful! Thank you for being part of the ISN family. Best, The ISN Team TB Troy B. Home Inspector Real Estate Used the software for: 1-2 years ### "Fantastic " December 2, 2021 5.0 Absolutely a no brained. Love the product and has made my scheduling, payments and organizing much easier. Pros Easy to use and saves me valuable time. Cons Happy with everything. All software benefits my business. Nothing negative to mention. Review Source Response from Porch Group December 7, 2021 Hi Troy, Awesome! Thank you for taking the time to write us a review, we are happy to hear that ISN has been such a timesaver. We are always looking for ways we can improve customer experience, feel free to reach out to us with any feature suggestions that would make life easier. We appreciate you for being apart of the ISN family. Best, The ISN Team JD Jameel D. President Real Estate Used the software for: 2+ years ### "Home Inspection " November 30, 2021 3.0 My overall experience is that the software is okay for now. It can use some tweaking. Pros Appointment reminders, follow ups, and history of client and realtor contacts. Cons Requesting too much and unneeded information Reason for choosing Inspection Support Network Word of mouth Review Source Response from Porch Group December 2, 2021 Hi Jameel, We appreciate your feedback, and are happy to hear the system is helping you keep track of your customers! We constantly look for ways to improve our customer experience, so your system request is helpful! Thank you for being part of the ISN family. Best, The ISN Team JP Joe P. Owner Real Estate Used the software for: 1-2 years ### "Home Team Inspection" May 1, 2023 5.0 Pros Exceptional seemless integration. Mass email system has been very beneficial. Cons Ability to send emails to a few individuals in an easier way. Review Source Response from Porch Group May 18, 2023 Hi Joe, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the flexibility of the ISN system. We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team RW Roy W. Home Inspector Real Estate Used the software for: 6-12 months ### "ISN software" November 21, 2021 5.0 Overall I am happy with Inspection Support Network. Great customer service. Pros Easy to organize inspections. Large choice of pre-made email templates. Cons Not able to add multiple inspections to the same customers file without adding as attachments. Access to pre-made email templates could be a little easier to find. Wish that the texting option could be added to my phone plan instead of paying an extra fee for the service. Review Source Response from Porch Group December 3, 2021 Hi Roy, We appreciate the feedback, we are happy to hear that our email templates and organizational aspects have been helpful for your business! We are always looking for ways we can improve customer experience, so we'll be sure to get your attachment suggestion in front of our developers! Thanks again for being apart of the ISN family. Best, The ISN Team bS brandon S. Inspection Construction Used the software for: 1-2 years ### "Not working " April 25, 2023 5.0 Checking my schedule is fun Pros I like checking my schedule, and the specifics for each job Cons Sometimes it doesn’t work, my access is denied Review Source Response from Porch Group May 3, 2023 Hi Brandon, Thank you for the honest review, we'll be sure to get it in front of our management team! We're happy to hear that you've enjoyed the scheduling capabilities of ISN. We're always looking for ways to improve customer experience! Feel free to send us any suggestions that would make the system perform better. We appreciate you being apart of the ISN family. All the best, The ISN Team MH Mark H. Owner Real Estate Used the software for: 2+ years ### "Customizable automated system for our business. " February 15, 2022 5.0 Customer support is always ready and willing to help Pros Ease of use and that the program is always working and has systems automated Cons When thee is a something we need in ISN- they create it and now we have it. Review Source Response from Porch Group February 21, 2022 Hi Mark, Thank you for the review, we are happy to hear that you've enjoyed the functionality of the ISN and our support team! We're always looking for ways to improve customer experience! If you come across or think of something that can make ISN even better feel free to reach out. We appreciate you for being apart of the ISN family. Best, The ISN Team Talk to a Capterra advisor for free and get results within 15 minutes.