--- title: "Experity Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Experity Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/14402/Experity/" page_type: "product" language: "en" --- # Experity Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Experity ## What is Experity? Experity is the only company with an entire software suite built specifically for urgent care. Experity’s EMR/PM uses complaint-driven logic, real-time chart updates, and automation that allows you to register patients in under two minutes and chart 90% of the most common visits in under 60 seconds. Real Time Verification, coding recommendations, credit card on file, and billing text reminders help reduce the number of days in AR and collect more payments. Integrations with labs, teleradiology, ePrescribe, and Experity Patient Engagement create a seamless user experience without leaving the EMR/PM. The system is not only scalable, but also supports additional service lines like pediatrics, OccMed, and hybrid primary care to accommodate clinics of all sizes. ## What is Experity used for? [Medical Practice Management](https://www.capterra.com/medical-practice-management-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Urgent Care EMR](https://www.capterra.com/urgent-care-emr-software/) Overall rating Based on 205 user reviews Reviews sentiment Positive 89% Neutral 8% Negative 3% Pros & cons Intuitive and accessible workflow Responsive and knowledgeable support team Frequent glitches and update problems Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Experity alternatives Highest Rated [4.4 (66)](https://www.capterra.com/p/110016/TotalMD/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) ## FAQs about Experity Overview ### What problems does Experity solve? Experity solves slow urgent care workflows, double-charting, claim errors, and fragmented patient, billing, and scheduling tasks by combining EMR, practice management, coding, and reporting in one streamlined system. Front-desk staff, clinicians, billers, and urgent care administrators benefit most from faster check-ins, simpler charting, fewer billing rework loops, and responsive troubleshooting. Answer based on 144 reviews Overview ### Which roles and teams benefit most from Experity? Experity is most used by urgent care front-office teams, billing staff, and clinical providers who need to keep patient flow moving efficiently. Office managers, receptionists, and administrators handle registration and scheduling, billing managers manage claims and payments, while doctors, nurse practitioners, and physician assistants document visits and coordinate care. Answer based on 130 reviews Overview ### What company size and specific industries is Experity built for? Experity is designed for urgent care clinics of any size, from startups to enterprise organizations. It supports providers in the urgent care sector with pricing models that fit different stages of growth, so smaller clinics and large multi-location operations can each select a plan that matches their needs. Features and Usability ### What are the key features of Experity? Experity includes core urgent care EMR/EHR features like charting, patient records management, and patient scheduling, plus practice management tools for insurance eligibility verification, medical billing, and claims scrubbing. Differentiator features include urgent care-specific workflows, customizable templates, lab integration, and analytics/reporting for operational and revenue tracking. Answer based on 86 reviews Overview ### Is Experity a good fit for urgent care clinics? Experity fits urgent care workflows well, especially for fast intake, charting, scheduling, and collections. Many urgent care operators, providers, and front desk teams like its industry-specific design and accessible support. Some clinics still find e-prescribing, pop-up windows, implementation, and certain charting steps too cumbersome for high-volume visits. Answer based on 30 reviews Getting Started and Support ### How easy is it to onboard and train a team on Experity? Experity offers in-person training, live online sessions, webinars, documentation, and videos. Front-office staff and newer users often get comfortable within days and describe it as user-friendly, while admins, back-office teams, and experienced billers may need more time for setup, EMR navigation, and role-specific workflows. Some reviewers wanted more tailored training. Answer based on 11 reviews Getting Started and Support ### What customer support options does Experity offer, and how do users rate the experience? Experity offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, friendly, and willing to follow through until issues are resolved, though some report inconsistent expertise, slower callbacks, and frustration when answers require extra research or escalation. Answer based on 54 reviews Features and Usability ### How well does Experity handle patient management? Experity supports fast patient intake, charting, and record access for urgent care teams. Many clinics like the simple layout, scanned document storage, insurance verification, and visible patient details during visits. Some users run into slowdowns, limited reporting flexibility, weaker patient tracking across systems, and gaps in customization or training. Answer based on 70 reviews Features and Usability ### How fast and reliable is Experity? Experity works well for quick patient flow in urgent care, but performance can be inconsistent. Many front desk staff and providers find the system easy to move through and quick to learn. Some teams still report freezes, typing lag, slow loading, scan lockups, and occasional crashes that interrupt documentation. Answer based on 39 reviews ## Pros and Cons Intuitive and accessible workflow 91% positive reviews out of 79 Most reviewers indicate ease of use makes onboarding simple, with straightforward navigation and minimal training required. Frequent glitches and update problems 74% negative reviews out of 31 Most reviewers report recurring bugs, outages, and disruptions after updates, causing workflow interruptions and frustration. Responsive and knowledgeable support team 91% positive reviews out of 47 Most reviewers describe customer support as prompt, helpful, and consistently available for resolving issues quickly. Intuitive and efficient interface design 87% positive reviews out of 31 Most reviewers find the user interface clear, easy to navigate, and adaptable for both new and experienced users. ## Features AI summary Based on 4,063 Electronic Medical Records reviews Capterra reviewers point to these as the top features buyers look for in Electronic Medical Records software: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Experity supports all three of the features reviewers rate most highly: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare organizations protect sensitive patient data, maintain accurate and accessible medical records, and document care efficiently, allowing teams to improve compliance, support clinical workflows, and deliver more consistent patient care. HIPAA Compliant 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Patient Records Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Medical Billing 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups Claims Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies EMR/EHR 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and securely store digital patient records Experity 46 features ### All Features - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - Dunning Management: Process of automatically notifying clients when payments fail to ensure invoices are paid - E-Prescribing: Transmit prescriptions to pharmacies electronically - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - EMR/EHR: Create and securely store digital patient records - For Urgent Care: Designed for urgent care/emergency facilities. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Invoice History: Store and view prior invoices for each account/client - Lab Integration: Receive lab results electronically - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Telemedicine: Meet with patients remotely --- Get Advice We can help you find the software with the features you need. Features 4.2 (205) 4.2 Based on 205 reviews ## Pricing Value for money 4.2 (77) Value for money 4.2 (77) 4.2 Based on 77 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (188) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (188) 4.4 Based on 188 reviews ## User reviews Overall rating 4.3 Based on 205 reviews Filter by rating 5(78) 4(91) 3(28) 2(5) 1(3) Mentioned topic Sorted by most recent VC vallianne C. HVA Medical Practice ### "Health Care Assistant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 18, 2023 The over all experience with experity is very great and highly recommendable software. Pros The experity Log book is very user friendly, most of the day the app verifies the insurance automatically. No need to call the Insurance company. Cons When the software is down , you won't be able to open documents such as Registration form , insurance cards, and Id's. Reasons for choosing Experity n/a Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Syed Waseem H. Billing Manager Medical Practice ### "Nonflexible Billing and Charge Entry" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 29, 2022 Not great. Very basic software for very basic tasks. If you are an experienced biller who has grip on billing cycle and know how things work this is not for you. Its only good for a new user who just started in this field and only know how to do things Experity's way. Pros It barely passes as an EHR. Just enough functionality to work the basic tasks of Billing and Coding. Nothing special to like here or count as pros. Cons Very non flexible. Payment Posting is a mess. There are no navigational features to move between different functions of the Software. Trackability of things is the second major issue. Keeping track of payments, charges, or patient balance is very hectic. Database wise its also not up to par, you cant see any historical data within the software. every thing needs a report to be extracted. if you want to see charges between two dates, you need a report, if you want to see payment between two dates you need a report, if you want to see patient visits between two dates you need a report. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) To regret Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Jennifer H. Director of Clinical Operations Hospital & Health Care ### "Solid/Basic software...could use an overhaul/update" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 January 13, 2020 It definitely gets the job done and I like the simple, user friendliness of the EMR over other products like eclinical works and Athena which have almost too many options in my opinion but the customer service often leaves me feeling let down or unheard. There are a few rockstars there who go above and beyond but I’d like to see an overhauled program with things like better reporting options and web check in that works properly. Pros We have used this product since Docutap was the original name and while it’s very simplistic and pretty easy to use when charting and documenting patients, there are flaws with reporting where the software is almost too simplistic and they seem to be stuck on how to improve or maybe just choose not to. I enjoy the charting portion of the EMR (although the diagnosis tab and medications are still hit and miss), but the web check in feature almost never works correctly. Cons Web check in almost never works, only ports over some of the entered information which then causes patient to duplicate the work when they arrive and there are no fixes in the works that I’m aware of only trying to sell a package for a different type of check in software. Reporting while fine for simple tasks doesn’t give much in means of detailed financial tracking and a few other things, customer service is lacking unless you talk to certain people like \[SENSITIVE CONTENT HIDDEN\] who are awesome Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User NP-S Hospital & Health Care ### "Urgent Care EMR" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 October 10, 2019 Very positive experience; intuitive and easy to use, not overly complicated and easy to print out needed paperwork for discharge etc. Pros Great system; easy to use, easy to track patients and visits. Integrates well with other systems. Not a huge amount of double-charting (like other systems), easy to populate notes and visits. Cons Did not have functionality to integrate with other programs to track patients system-wide (eg. if admitted after an urgent care visit) but was more of a stand-alone clinic program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Alison D. Front Desk Manager Health, Wellness and Fitness ### "Love it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2019 My overall experience has been nothing but great! Pros I like the flexibility and willingness DocTAP has to help improve things that will help the company. Cons It does run a little slow at times and when saving a CC over an old card, it does take a minute. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LM Leslie M. CRNP Medical Practice ### "docutap review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 September 20, 2019 Mostly this is a very helpful product Pros It makes logging in to computers much easier. Cons It doesn't always work due to connects or other issues. Sometimes, it does not completely log out the prior user and their information is still on the screen when it opens (usually only briefly) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Adam J. CFO Health, Wellness and Fitness ### "Good For Stand-alone Urgent Cares" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 September 18, 2019 Very good software for a urgent care not part of a system looking for an inexpensive EMR specially designed for the specialty. Pros Ease of use with operational staff after IT customized user interfaces to maximize efficiencies. Other EMRs can be overly burdensome. Cons The lack of value based metrics for quality reporting for Medicare and other models payers are attempting to move to. Along the same lines reporting was limited. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Chief Medical Officer Medical Practice ### "Great EMR and Efficient for Urgent Care" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 August 2, 2019 Overall great experience that allows efficiency in urgent care practice. Pros Efficient and fast system for urgent care Lots of features Works great for urgent cares Easy to use Cons Interface could use some work. Modernization of the software could help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nam N. Physician Assistant Hospital & Health Care ### "Decent EMR design for urgent care practices" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 24, 2019 Pros Overall this EMR system was easy to use in the setting of urgent care Cons Compared to other EMR systems, this was not my favorite in turns of speediness Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EG Evan G. Clinic owner/medical director Hospital & Health Care ### "Clinic owner " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 2, 2019 Able to get good data reporting. Pros Ease of use and getting new clinicians started Cons They nickel and dime you for “extras”. Hard to find the right person to talk to when there are issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/14402/Experity/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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