# Experity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Experity the right Urgent Care EMR solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/14402/Experity/reviews --- Experity 4.3 (205) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Experity Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews SH Syed Waseem H Billing ManagerMedical Practice, 51 - 200 employeesUsed the software for: I used a free trial. “Very non flexible.“ June 29, 2022 ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nam N. Physician Assistant Hospital & Health Care Used the software for: I used a free trial ### "Decent EMR design for urgent care practices" July 24, 2019 4.0 Pros Overall this EMR system was easy to use in the setting of urgent care Cons Compared to other EMR systems, this was not my favorite in turns of speediness Review Source TM Tina M. Occ Med Accounting Representative Accounting Used the software for: 2+ years ### "OCCUPATIONAL MEDICINE C+" December 17, 2018 4.0 I am very happy with DocuTAP now after working with them for 5 years. They have certainly improved since 2013 and they truly listen to every clinic's issues, good and bad. They try to resolve if possible. They also keep us informed with changes, updates and outages. While outages happen at times, it's very rare and they get the problem fixed immediately. There is always a CSR to answer when we call with issues and that's a huge plus because most of the time we need help with something simple. They encourage users go to a "Community Help Desk" website for self help but we are a busy urgent care practice, we don't have time to do research on a website we need answers immediately to get on with our own job tasks and back to our main priority, our valued patients. Pros The ease of using the software, anyone can use this! It truly is one of the most user friendly software systems I've used. There are so many functions that we love! Cons Their customer service team and staff has little knowledge about the occ med functions and features. While DocuTAP has improved their software by leaps and bounds over the last 5 years, and continues to improve, not all CSR understand the occ med portion of the software. The biggest issue I have with the software is the invoices. We are a practice with multiple locations, our invoices print one location per page so sometimes our invoices exceed 10+ pages! We need to have all the charges listed date ascending no matter which location the patient visits. Because of this, we experience dozens of short paid, partially paid invoices each month because our clients overlook the last page or pages in between. This causes more work for me having to call them explaining and asking for more money. This also increases our costs because we are using more paper and 7 or more pages requires additional postage and sometimes special size envelopes. Review Source KJ Kevin J. Physician Hospital & Health Care Used the software for: Less than 6 months ### "Hard to believe it's 'specialized for urgent care.'" February 13, 2018 3.0 I understand PV training video states that the days of 'one click' charting are not preferable for medicine. Unfortunately, urgent care is in a world of its own. It's one of the few fields where the majority of patients are being seen for self limiting illnesses that in all honesty don't require professional medical intervention In the first place. Being able to chart such common and repetitious cases is a must and being able to do it with the utmost efficiency is crucial. We as doctors can always customize charts when necessary. But this simply isn't the case in most situations and being able to develop templates far exceeds the 'chartlet' method offered with PV. Pros Easy access screens. Minimal text input necessary. Layout if fairly easy to follow. Dashboard is relatively easy to navigate. Cons One person able to input information at a time is not conducive to a busy urgent care setting. The e-scribe set up is a mess. Saved medication list is too junked together, easier to just search the med each time than to scroll through the mess of saved meds. Having to click 4 different screens just to prescribe is not conducive to urgent care at all. Having to enter password EVERY SINGLE TIME just to discharge a patient is ridiculous. I'm logged into the system by my password. It's a waste of time to have to enter the password when I'm already charting by entering my password. Again, not conducive to a busy urgent care setting. Cannot chose 'influenza' as a diagnosis, nor type A, type B. Only choice is to add 'with manifestations'. This is ridiculous. Athena much, much more powerful and useful for urgent care. When selecting dx, a window should pop up offering most common meds used along with dosing based on user history. PV does not do this. Review Source ML Mike L. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Top of the line EMR for any urgent care setting" August 8, 2016 5.0 Pros Best EMR I've ever used. Because they use a flexible platform for their software they are able to constantly update and innovate their systems. Many of the updates to their product end up going unnoticed because they only serve to make the software more intuitive than it already is. The product support is incredible, they even have an online forum where users can collaborate with other clinics and submit new ideas directly to their development team. Their support staff members take ownership in what they do and always follow up until we are satisfied that an issue is resolved. If you are looking at implementing this software, I would highly recommend either hiring someone who has extensive experience with this EMR or sending a current staff member to their in person workshops. Only because this software comes packed with a ton of functionality. If you're new to the software or just bored some day, click around in the practice manager and you're sure to find some tool or report or feature that can enhance the way you do business. Also, their additional products, analytics and their RCM team have proved to be a very beneficial tool that I have never seen anywhere else. Cons In my opinion the areas that could use some polishing up are the instant message platform and the employer billing AR overview (for occupational health services). Review Source CF Christine F. Medical Biller Hospital & Health Care Used the software for: 2+ years ### "EMR FOR URGENT CARE" January 25, 2019 4.0 Overall, this is one of the best EMR softwares that i have worked with in billing. For the most part, it makes my job very easy and very enjoyable and am very happy with it. Pros This software is super user friendly and is laid out very well. i move through all of the tabs and pages very quickly and very easily, which makes being able to devote more time to patients and get them on and off of the phone in a timely manner Cons it does tend to crash a few times a week, which is very inconvenient because i have phone calls coming in all day. i work on the PM side and do billing. Also, in the PAYMENT screen, when saving and finalizing, i wish there was a way that once you save and finalize, the names go away - they only disappear when saving and finalizing when it is a past date of service, not the current one. Review Source vC vallianne C. HVA Medical Practice Used the software for: 2+ years ### "Health Care Assistant" January 18, 2023 5.0 The over all experience with experity is very great and highly recommendable software. Pros The experity Log book is very user friendly, most of the day the app verifies the insurance automatically. No need to call the Insurance company. Cons When the software is down , you won't be able to open documents such as Registration form , insurance cards, and Id's. Reason for choosing Experity n/a Review Source VR Verified Reviewer Office Assistant Hospital & Health Care Used the software for: 2+ years ### "Great product!" August 23, 2018 5.0 Pros I used this software for about 6 years at an urgent care setting. It was great for ease of entering in patient date and collecting payments. Cons Was difficult when program would shut down or had technological issues, we had to use paper charts and then input at a later time. Review Source VR Verified Reviewer Coordinator of Operations and Administration Hospital & Health Care Used the software for: 2+ years ### "User Friendly Software " December 14, 2018 4.0 DocuTAP has great costumer service and is continuously updating their software. Pros The software is user friendly. You can easily check a patient in under 2 min. Cons It would be nice if you could scan in an insurance card and the information from the card would populate into the insurance sections. I wish we could make DocuTAP paperless. Instead of giving patients paperwork to fill out, they could simply type their info into an ipad and it would magically appear on your screen. Review Source VR Verified Reviewer Family Nurse Practitioner Medical Practice Used the software for: 1-2 years ### "Great Software" January 28, 2019 5.0 DocuTAP was helpful in our urgent care. If we ever had software issues DocuTAP staff were prompt and helpful. Pros Docutap was easy to use. The layout of each section made charting more efficient. Cons I don't have any cons for this software. Review Source VR Verified Reviewer Chief Medical Officer Medical Practice Used the software for: Less than 6 months ### "Great EMR and Efficient for Urgent Care" August 2, 2019 4.0 Overall great experience that allows efficiency in urgent care practice. Pros Efficient and fast system for urgent care Lots of features Works great for urgent cares Easy to use Cons Interface could use some work. Modernization of the software could help. Review Source AD Alison D. Front Desk Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Love it!" September 30, 2019 5.0 My overall experience has been nothing but great! Pros I like the flexibility and willingness DocTAP has to help improve things that will help the company. Cons It does run a little slow at times and when saving a CC over an old card, it does take a minute. Review Source AB Anthony B. Clinical Director/ Owner Medical Practice Used the software for: 2+ years ### "DocuTap Services for Urgent Care Review " January 25, 2019 4.0 Overall great system/ software. I just signed another year contact with them because of there great customer service and continued support for small, medium or larger UC'S Pros The software is easy to use, Like the name states Docu- And Just Tap on the flow sheet and its there. There are small problems ill speak about shortly. Cons Network- The network is slow at times and you feel like you get that death circle wait time. Review Source SS Stephanie S. Receptionist Medical Practice Used the software for: 2+ years ### "One of the best systems" December 11, 2018 5.0 Pros This has got to be one of the easiest systems to learn. I had no previous experience with this software but I was able to quickly adapt to the system itself. Its a very good system to train people on, the possibilities are endless. Cons At times, getting problems fixed can be a bit time consuming but overall customer service is typically pretty quick. Review Source TS Traci S. Billing/Credentialing Rep Medical Practice Used the software for: 2+ years ### "Adventures with DocuTap" September 21, 2016 4.5 Pros The people! When you call Support, they are not only knowledgeable, they are friendly and make you feel like you've them forever. If they do not know the answer, THEY WILL ASK A COWORKER making it obvious they are a TEAM. That is a positive, motivational experience. P.S. - support is available 24/7! Cons It is not as user friendly as it could be. I would love to links to the Knowledge Base as it relates to certain screens. For example, if you are in the Insurance Maintenance screen and need instructions on setting up a new ins, possible have a blue checkmark that offered a link directly to the Knowledge Base. It save a lot of time for both the user and your support staff. Review Source NI Norma I. Operations Manager Medical Practice Used the software for: 2+ years ### "Urgent Care ease" January 25, 2019 4.0 Finally found a platform that has most of the features we need. User friendly Pros The system is built with the urgent care process in mind. No need to try to find a work around for occupational medicine or work comp. Cons The cost of the required scanners to upload files Review Source DRS Debbie Rae S. Administrator Hospital & Health Care Used the software for: 2+ years ### "Experience with use in Urgent Care setting" September 7, 2016 4.5 Pros User friendly and intuitive use. Able to run reports easily. Addition of analytics is great! Support is helpful when accessible. We have been lucky enough to be included in some of the development / testing processes. Vendor has grown and is continuing to grow - looking at ways to continue upgrading and expanding services. Staying competitive within the industry. Cons Wish Dashboard was more accurate. Each time there is an update we seem to run into error issues (example: RX printers do not work / fee schedules "lost"). After hours extended support availability. Review Source KB Kristy B. AR Supervisor Hospital & Health Care Used the software for: 2+ years ### "DocuTAP" December 11, 2018 3.0 Pros i like that DocuTAP is very user friendly. Cons the thing i like least about DocuTAP is the amount of time it takes development to correct software issues Review Source PF PAige F. Clinical Operations Manager Medical Practice Used the software for: 2+ years ### "Great Urgent Care EHR" January 25, 2019 5.0 Charge capture is spot on. Pros Love the easy of use, very organized. East of setup. Cons Frequent changes / updates- Can be a PRO or CON Review Source JK Jill K. Physician Medical Practice Used the software for: 1-2 years ### "Physician" January 25, 2019 4.0 Overall a great EMR. Quick and easy to use. Great system for fast pace of urgent care. Pros System very quick and efficient for quick pace of urgent care setting Cons The system does tend to freeze more than I would like making it a longer time period to get patients discharged and out of clinic. Review Source BA Bernadette A. Medical Director Medical Practice Used the software for: 6-12 months ### "Docutap Training and implementation" September 11, 2018 1.0 I think this company doesn't disclose everything that is needed for functionality when you sign up Pros The ease of the actual system. Thats it, nothing else really was great about this system as the implementation has made it daunting. Cons The implementation process is tedious, time consuming with little to no help from the docutap company. They are not flexible on times and working with doctors who have out of normal hours. Review Source LK Larry K. Hospital & Health Care Used the software for: ### "I would not recommend this software" July 9, 2014 1.0 Pros There's nothing I like about this software. Cons I have worked as an ER nurse for over 20 years and as PA for 2 years. I've worked with many different types of EMRs, and this is by far the most difficult to use. It is not set up to be efficient or user-friendly. There are too many pop-up windows for editing on-screen text. The provider discharges the patient, when the staff should be doing final disposition from system (this creates more work for the provider, as they have to open charts again to sign them once the staff has done the items ordered prior to discharge). When ordering labs, pop-up windows appear that are not needed. Overall, this is a very slow system and not designed for a fast-paced urgent care setting. From my understanding in talking with our IT people, the program is not set up to be changed to fit the practice; it's a one-size-fits-all program. I would not recommend this program to anyone. Review Source AP Anessa P. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Easy, breezy, beautiful....DocuTap!" September 15, 2016 4.0 Pros Listen to your customers! I absolutely love how they listen to suggestions and ideas of the people who are using their software. I also, absolutely love how easy the EMR and PM are in DocuTap. I've worked with other EMR systems and this is by far the easiest to guide through and chart on! Cons The "technical difficulties" we have sometimes. The system going down is expected from time to time, but it's always an inconvenience. Review Source TK Todd K. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Director of Operations / Administrator / Super User" September 15, 2016 4.5 Pros The product is easy to use but the people at DocuTAP are so friendly and helpful. That is what really helps make it a great product. Cons The EMR works great on a tablet as far as viewing is concerned. When trying to use the EMR on a laptop, it creates a lot of scrolling left/right/up/down. This causes some frustration with users when they prefer a laptop/desktop over a tablet. Review Source LH Lorie H. Occupational Medicine Coordinator Hospital & Health Care Used the software for: 2+ years ### "Docutap is a very "user friendly" computer system" August 8, 2016 5.0 Pros Docutap is very easy to understand and is easy to work through. Your company can customize different areas which will help your office work flow. Customer service is very quick to help with any problems or concerns you may have. Cons In the few years our clinic has been using this system, I cannot think of anything that I don't like. Review Source JW Jennifer W. medical assistant Medical Practice Used the software for: 1-2 years ### "To Doc or not to Doc..." September 16, 2016 3.5 Pros If there is an issue we can call immediately call someone and they either try to fix the issue immediately, or do their best to fix the problem as soon as they can do so. Cons the product seems to always have glitches, and messes up every weekend. most of the time we are unable to verify a patient's insurance because the system says it is unable to verify at real time. that is a really big inconvenience when we have a lot of patients trying to register. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.