# Page 2 | Experity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Experity the right Urgent Care EMR solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/14402/Experity/reviews

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Experity

4.3 (205)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Experity

## Showing most helpful reviews

Showing 26-50 of 205 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Jennifer H.  
Director of Clinical Operations  
Hospital & Health Care  
Used the software for: 2+ years

### "Solid/Basic software...could use an overhaul/update"

January 13, 2020

3.0

It definitely gets the job done and I like the simple, user friendliness of the EMR over other products like eclinical works and Athena which have almost too many options in my opinion but the customer service often leaves me feeling let down or unheard. There are a few rockstars there who go above and beyond but I’d like to see an overhauled program with things like better reporting options and web check in that works properly.

Pros

We have used this product since Docutap was the original name and while it’s very simplistic and pretty easy to use when charting and documenting patients, there are flaws with reporting where the software is almost too simplistic and they seem to be stuck on how to improve or maybe just choose not to. I enjoy the charting portion of the EMR (although the diagnosis tab and medications are still hit and miss), but the web check in feature almost never works correctly.

Cons

Web check in almost never works, only ports over some of the entered information which then causes patient to duplicate the work when they arrive and there are no fixes in the works that I’m aware of only trying to sell a package for a different type of check in software. Reporting while fine for simple tasks doesn’t give much in means of detailed financial tracking and a few other things, customer service is lacking unless you talk to certain people like \[SENSITIVE CONTENT HIDDEN\] who are awesome

Review Source

Brad B.  
Regional Operations Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Great value and easy to use"

December 11, 2018

4.0

Customer service was exceptional and the RCM team was still improving when we stopped using the product after being acquired. The reporting functions were also improving so I can at least say the company was interested in responding to its clients.

Pros

Very easy to learn--particularly on the EMR side our doctors rarely needed more than an hour of training. In addition the price was very reasonable--we bundled paying for the system and the RCM product, which was a great value overall.

Cons

Reporting functionality was fairly limited. It was functional for a smaller size like us (four locations) but would have been a challenge getting appropriate reporting if we were significantly larger.

Review Source

Steven G.  
Manager of Finance  
Hospital & Health Care  
Used the software for: 2+ years

### "Docutap "

January 28, 2019

4.0

I like it.

Pros

It is fairly simple to use on a basic level. Patient check-in and check-out can be very easy. Adding a new patient is simple. Only issue is it is very easy to make duplicate patients.

Cons

Once you need to do anything beyond the basic functions, one may find themselves in the weeds fairly quickly. I had a ticket open for almost 2 years.

Review Source

VR

Verified Reviewer  
PA-C  
Medical Practice  
Used the software for: 2+ years

### "Docutap for beginners"

January 18, 2019

4.0

This is our only documentation software. I am familiar but ithers who are over 50 get frustrated very easily.

Pros

Easy way to set up profiles to download ROS, d's us up to date with codes, too many clicks I like the medicine rx favorites

Cons

Free text doesn't support higher billing codes Medications could be streamlined

Review Source

Kate H.  
Director of Clinical Operations  
Hospital & Health Care  
Used the software for: 1-2 years

### "Solid EMR"

December 7, 2018

4.0

Pros

It works well in an urgent care setting. It gets the job done, and, if you set it up correctly to begin with, offers a simple, easy-to-use EMR.

Cons

A lot of the functionalities are not built out. You will press a button, but often nothing happens. If they could build out some of the functionalities that they tease with, then it would be awesome! Additionally, the quality of customer support is extremely inconsistent.

Review Source

SWH

Syed Waseem H.  
Billing Manager  
Medical Practice  
Used the software for: I used a free trial

### "Nonflexible Billing and Charge Entry"

June 29, 2022

1.0

Not great. Very basic software for very basic tasks. If you are an experienced biller who has grip on billing cycle and know how things work this is not for you. Its only good for a new user who just started in this field and only know how to do things Experity's way.

Pros

It barely passes as an EHR. Just enough functionality to work the basic tasks of Billing and Coding. Nothing special to like here or count as pros.

Cons

Very non flexible. Payment Posting is a mess. There are no navigational features to move between different functions of the Software. Trackability of things is the second major issue. Keeping track of payments, charges, or patient balance is very hectic. Database wise its also not up to par, you cant see any historical data within the software. every thing needs a report to be extracted. if you want to see charges between two dates, you need a report, if you want to see payment between two dates you need a report, if you want to see patient visits between two dates you need a report.

Switched from

[eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/)

To regret

Review Source

VV

Vijith V.  
Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Easy to use and manage"

February 10, 2019

4.0

Our overall experience with Docutap has been good. It is a kind of software with all in one functionalities for our setup to maintain the day to day activity.

Pros

Docutap is an easy to use software for the Urgent Care setup and it is also easy to manage cum maintain the day to day data. The all in one software to schedule a visit, create/enter visit history, complete the billing/coding and then bill to payer.

Cons

The reporting portion of the software need an upgrade. Most of the reports generate with merged cells and they are not good to analyse according to our need. They need to be normalize in a standard Excel format to do the things our way.

Review Source

VR

Verified Reviewer  
Executive Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Room fo improvement"

January 18, 2019

3.0

Pros

It is designed specifically for an Urgent Care Clinic and covers all activities and needs that an Urgent Care clinic needs.

Cons

The interface is not user-friendly. It is not Occ med friendly.

Review Source

GH

Gail H.  
Billing Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "DocuTAP makes getting charges out quick and accurate."

September 7, 2016

4.5

Pros

The best aspect of the software for me is the CME (Coding Made Easy) tool. By taking some time on the front end and creating a good set of rules for your facility/region/insurances you can scrub all your claims and eliminate a ton of errors that were previously chalked up to "human error." Eliminating these types of errors minimizes the time wasted re-filing claims, reconsiderations and appeals which creates a better (and faster) revenue cycle. DocuTAP support is responsive to requests for assistance and in most cases are able to provide fixes within 24 hours. DocuTAP also provides a great research tool (the DocuTAP Community) in which you are able to reach out to other users, give ideas on how to improve the software and locate videos and instructions on how to perform different tasks.

Cons

The posting features are a little disjointed. The software treats payments from different entities (patient, insurance, Occ med) in completely different ways, which can be confusing. Occasionally when a request leaves the basic support area and is sent to the next level of support your requests can get lost in the shuffle.

Review Source

LL

Lisa L.  
Practice Administrator  
Hospital & Health Care  
Used the software for: 1-2 years

### "The Real Docutap"

November 20, 2018

2.0

We are basically stuck with a low functioning EHR. This product was sold as a web based software, yet it works of an very glitchy Citrix platform, as opposed to true web base. There is little to no functionality on a tablet. And laptops with smaller screens are difficult to grab scroll bars. The screens contain slide bars and do not fill the computer screen, often cutting off important data. Reports from PM and analytics often contain different data. Customer support has absolutely no idea how to trouble shoot, I have been told on more than one occasion to "play around until I figure it out, as that's what I do". Forms are not easily uploaded as it was sold, and the community is so out of date the walk throughs are no longer relevant to the actual work flow. Sadly, transition and cost to migrate AGAIN after 18 months is difficult and discouraging.

Pros

Value for money spent Ease of use on the EMR after laborious set up Do not have to pay a per provider fee

Cons

Poor reporting. Laborious set up. Poor customer support. Frequent outages. Printing nightmares,

Review Source

VR

Verified Reviewer  
Fellow  
Hospital & Health Care  
Used the software for: 6-12 months

### "Just because it's the best, doesn't mean it's great."

October 20, 2018

4.0

Pros

This is the best EMR/PM for the industry. Docutap understands the overall goal of urgent cares is speed and patient volume, and they designed their interface with that in mind. I have not seen any EMR be better suited for the industry in terms of simplifying the patinet check-in process and doing the most with the least amount of information.Additionally, the analytics capabilities are very great.

Cons

The billing side is extremely buggy. For example, if you have to change the credit card on file of a patient, your entire computer will freeze for 2 minutes. This is not a user-specific error, this is commonplace among every Docutap user as far as I've heard. There are multiple other bugs with the billing cycle such as having to reset the payment method for no reason sometimes.

Review Source

SM

Steven M.  
Associate Director  
Medical Practice  
Used the software for: 2+ years

### "Great software, but support and updates are not up to your standards. "

January 18, 2019

4.0

DocuTAP is overall very good at what it does. There are a few issues which might be solved with a bigger focus on R&D

Pros

Having an EMR that was built specifically for urgent care facilities is great. Having a software vendor that understands our needs and limitations is crucial to having a stable and functional EMR. The interface is clean, usable, and easy to train.

Cons

Over the past year, it feels like your general support line has become less and less helpful. When we have an relatively simple issue, it takes much longer to correct. Additionally, anytime we receive an update we have to prepare for the worst because we can almost guarantee something will be significantly broken.

Review Source

SG

Shannon G.  
Occupational Health Sales, Service and Billing  
Medical Practice  
Used the software for: 2+ years

### "Easy Peasy!"

December 14, 2018

5.0

DocuTap is an awesome company. They supply additional help or education classes whenever needed.

Pros

The software is very easy to use. Think of it in steps - everything is laid out 1,2,3. They have improved on the speed and functionality over the years. Overall one of the best EMR systems I have utilized.

Cons

They system lacks in the billing area - especially if you are heavy on Occupational Health. Their tech support is not as knowledgeable as you might hope.

Review Source

TD

Tameka D.  
CEO  
Hospital & Health Care  
Used the software for: 6-12 months

### "Not Good For Billing "

September 23, 2018

2.0

I think this system is only good for logging appointment. Its not good for medical billing at all.

Pros

Very user friendly Never crashes or freezes When system maintenance is being performed there's a banner at the top of the screen in red that lets you know what's being done and why.

Cons

This software isn't good for billing purposes. When putting in notes, anyone can go in and delete your notes. If you have an electronic claim that's been billed to the primary payer and needs to be routed to the secondary payer, the system will delete your primary payment information before sending the claim to the secondary payer. Also, the system has a lot of glitches that will cause incorrect billing. For example, if you have a self pay patient and you remove the regular charges and add the self pay charges, but you then open the medical record, the self pay charge will disappear and the regular charge will reappear. Updating insurance information is very funky.

Review Source

KW

KRYSTAL W.  
PSM  
Medical Practice  
Used the software for: 2+ years

### "Docutap review"

February 1, 2019

5.0

Pros

The software is user friendly. Our facility can navigate with ease between patient charts with all tasks including but not limited to collecting, treating and billing. I could not see ourselves without using electronic records.

Cons

There are those glitches. Mainly connections or beta updates that throws things off that maybe no one knew about. The customer care team is always anxious and ready to go to get us back going.

Review Source

VR

Verified Reviewer  
Director of Development  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Catered to urgent care"

November 26, 2018

3.0

Pros

dedicated to make urgent care and occ med easier

Cons

this interface is antiquated. you can click on things it doesn't know you can click on. The flow is not intuitive.

Review Source

BW

Barbara W.  
Billing, Data Entry, Collections  
Hospital & Health Care  
Used the software for: 2+ years

### "Connecting Transworld ISSUE"

December 11, 2018

5.0

The ISSUE of not getting child connected to guarantor to have balances transferred to Transworld Systems Bad Debt---to get the bad debt taken care of I have countless balances ON HOLD because of this ISSUE need it taken care of.

Pros

To me DocuTap is user friendly. You can click to fill in other areas such as address, phone #s

Cons

DocuTap is having trouble connecting child with guarantor in order for us to transfer bad debt to our Transworld Systems Bad Debt company. It isn't being resolved I have a lot of children's balances ON HOLD because of this issue, it is very frustrating waiting on this issue being done.

Review Source

CG

Candice G.  
Medical Billing Specialist  
Medical Practice  
Used the software for: 2+ years

### "Docutap"

December 14, 2018

4.0

Pros

Docutap is user friendly and the program is very clear and precise. I do like the way that you can customize each clinic. For billing purposes, it is very helpful to be able to direct claims to particular work baskets and be able to load claims by insurance.

Cons

There are a few items that I wish were available with DocuTap. I wish we had the ability to edit or delete notes (at least on the day they are entered) and highlight certain things in the notes section. I do wish on the workbasket screen that we could see the entire patient address.

Review Source

JM

Jennifer M.  
Practice Manager  
Medical Practice  
Used the software for: 1-2 years

### "Great for Urgent care and hospital settings"

February 24, 2017

4.0

Worked in Urgent care and doctor had written a previous EMR system. DocuTap was user-friendly and easy to learn. The doctors had an easy time charting and billing was not bad at all. Reports are generated easily and we can see other centers we may be in charge of because other managers are out.

Pros

Easy to use and all the training was online. A team came out on implementation day and stayed for a couple of weeks until we were comfortable. Great staff and easy to contact with any other issues.

Cons

The interface between Docutap and the pharmacies would not always "talk". We had to put in several tickets to get prescribing complete and even after the tickets were resolved we would have to fax over prescriptions. It was probably on the pharmacy people's side.

Review Source

EK

Eric K.  
Executive Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Best Bet for an Urgent Care"

January 18, 2019

5.0

Great product for urgent care center services.

Pros

The providers talk of the intuitive nature of the EMR to meet the needs for urgent care services. The practice management system over the years has allowed us to produce superior collection percents, DOS and accounts over 120 days ratios. I highly recommend it for urgent care centers. DocuTap has been a great partner.

Cons

The analytics was weak in the beginning but they have continued to improve it over the years.

Review Source

DK

Deana K.  
Office Manager  
Hospital & Health Care  
Used the software for: 2+ years

### "Long time DocuTap user"

September 16, 2016

4.0

Pros

The part I like best is that the software is adaptable. Also if you are willing to share your ideas or thoughts, it is possible that you may see a version of what you had in mind become an available tool in the system at some point along the way. I also like the culture of the company DocuTap- the people that work there are great!

Cons

Sometimes there are processes and features of the system that are intended to make work flow better or easier, but they sometimes end up being more of a hinderence than a help. Perhaps that is due in part to being developed from a specific source request that doesn't fit the whole or from a non-medical perspective where the real world application isn't the same. The other part that I like least is that it can take a while for an idea or request to be implemented.

Review Source

PO

Philip O.  
Physician Assistant  
Medical Practice  
Used the software for: 2+ years

### "DocuTap review"

January 26, 2019

5.0

DocuTap has made our documentation more efficient, accurate and comprehensive. We do a lot of occ med visits and having the ability to rapidly document and code these visits is essential.

Pros

It was designed for UC use with the intent of minimal keystrokes in order to make the process reproducable and efficient. Order sets are easy to set up and deploy.

Cons

ICD searching is cumbersome. There is no built in dose calculator for pediatric medications.

Review Source

VR

Verified Reviewer  
NP-S  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Urgent Care EMR"

October 10, 2019

5.0

Very positive experience; intuitive and easy to use, not overly complicated and easy to print out needed paperwork for discharge etc.

Pros

Great system; easy to use, easy to track patients and visits. Integrates well with other systems. Not a huge amount of double-charting (like other systems), easy to populate notes and visits.

Cons

Did not have functionality to integrate with other programs to track patients system-wide (eg. if admitted after an urgent care visit) but was more of a stand-alone clinic program.

Review Source

EG

Evan G.  
Clinic owner/medical director  
Hospital & Health Care  
Used the software for: 2+ years

### "Clinic owner "

May 2, 2019

4.0

Able to get good data reporting.

Pros

Ease of use and getting new clinicians started

Cons

They nickel and dime you for “extras”. Hard to find the right person to talk to when there are issues.

Review Source

TS

Tiffany S.  
MA  
Medical Practice  
Used the software for: 2+ years

### "DocuTAP Review"

December 12, 2018

5.0

Pros

Pretty user friendly. Easy to use and easy to navigate.

Cons

Some of the updates should be optional. The same exact DocuTAP doesn't work for every single urgent care.

Review Source

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