# Page 3 | Experity Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Experity the right Urgent Care EMR solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/14402/Experity/reviews

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Experity

4.3 (205)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Experity

## Showing most helpful reviews

Showing 51-75 of 205 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MAB

Mary Ann B.  
Medical Records  
Hospital & Health Care  
Used the software for: 2+ years

### "It is a great EMR, PM management"

September 25, 2018

4.0

I have used several different EMR programs and so far like this one the best

Pros

It is user friendly and can be customized to your business or practice. Customer Support is always available to help you with any promblems.

Cons

Update glitches have been the biggest problem we have but customer service is always on top of it. They usually respond promptly to any problems.

Review Source

DB

Danielle B.  
Doctor  
Medical Practice  
Used the software for: 1-2 years

### "Quickly completed charts in a few clicks."

September 16, 2016

4.5

Pros

DocuTap has been easy to use once you are familiar with where options are located. Easy to switch between screens in parts of the notes. Able to customize many of the features with relative ease. I can get many tasks done fairly quickly. The help desk is always friendly and patient. They are quick to troubleshoot and resolve the issue. The online tutorials are helpful.

Cons

There are frequent changes to keep up with. Not a completely bad thing. However, difficult if you are working and not able to familiarize yourself with the update until you find a roadblock with performing a task. There are templates that would be helpful but not populated with any subcategories or not available at all. Not sure if that is program or our center's customization. Many medications are not listed by their generic and brands names ex. Implanon

Review Source

QT

Questa T.  
PA-C and COO  
Hospital & Health Care  
Used the software for: 2+ years

### "EHR love!!!"

January 30, 2019

5.0

It is wonderful and very obvious that it was created for the Urgent Care space only and that's a huge win all around.

Pros

So user friendly and makes provider's documentation a breeze. I've used DocuTap now for nearly 7 years and I've loved utilizing the product everyday.

Cons

None that I can think of at the moment.

Review Source

SO

Shelby O.  
Treatment Coordinator  
Medical Practice  
Used the software for: 2+ years

### "Great product"

May 29, 2018

5.0

Pros

This program is so easy to use! Our practice has used Athena and DocuTAP together and it works great! The two systems work well together.

Cons

It can freeze up sometimes but all software lags at times. The e-prescribe feature does not always work the best.

Review Source

AJ

Adam J.  
CFO  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Good For Stand-alone Urgent Cares"

September 18, 2019

3.0

Very good software for a urgent care not part of a system looking for an inexpensive EMR specially designed for the specialty.

Pros

Ease of use with operational staff after IT customized user interfaces to maximize efficiencies. Other EMRs can be overly burdensome.

Cons

The lack of value based metrics for quality reporting for Medicare and other models payers are attempting to move to. Along the same lines reporting was limited.

Review Source

AA

Asim A.  
Director of Ops  
Medical Practice  
Used the software for: 2+ years

### "Excellent service/support"

December 11, 2018

5.0

My experience is very positive

Pros

Ease of use and technical support. navigating through the system is simple

Cons

Sometime it is hard to pull reports. e.g. how many patients came between 7:00 PM and 9:00 PM for each month

Review Source

KR

Kenneth R.  
Owner and Physician  
Medical Practice  
Used the software for: 2+ years

### "Premier UC EMR"

January 19, 2019

5.0

Excellent for documenting an Urgent Care patient visit in a succinct and timely manner.

Pros

Urgent Care specific EMR. Occupational Medicine, too.

Cons

Screen size is limited on the computer monitor.

Review Source

SG

Sanjay G.  
IT Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Amazing EMR"

August 15, 2016

5.0

Pros

This software is FAST FAST FAST! This cloud based EMR had our patients in and out in under 30 minutes the first day of implementation. The provider charting is streamlined to reduce the number of clicks during documentation. The vendor has the culture that our organization strives for. They are efficient in resolving any problems that we might encounter. Their customer service skills on beyond kind and courteous.

Cons

It is currently only available for Urgent Cares but they are in the process of expanding to different specialties.

Review Source

MD

Michael D.  
Revenue Cycle Director  
Medical Practice  
Used the software for: 1-2 years

### "DocuTAP Usage"

December 18, 2018

4.0

Overall am satisfied with DouTAP, their customer service is outstanding and always willing to assist with any issues.

Pros

Ease of reviewing billing, filing claims and reconciliation of a claim. Very easier to add insurance and employers.

Cons

The reporting side and daily reports reports as well as denial management needs improvement.

Review Source

CF

Chase F.  
CEO  
Hospital & Health Care  
Used the software for: 2+ years

### "Exceptional Experience"

September 15, 2016

4.5

Pros

Our entire staff from the front desk to the clinicians and our billing team love DocuTAP because it is simple and straightforward. DocuTAP has a wonderful company culture and the team is knowledgeable, service oriented and a delight to be around.

Cons

It is lacking some components related to patient engagement and some of the dashboards and Analytics reporting could be improved. Only thing I don't like about the vendor is that they are located too far away from our clinics because it would be great to see them in person more often.

Review Source

LT

LISA T.  
OCC MED/WC LIAISON - MEDICAL BILLING  
Medical Practice  
Used the software for: 2+ years

### "DocuTap from the begining to WOW!!!!"

January 18, 2019

5.0

DocuTap makes it easy to BRING IN THE MONEY!

Pros

I have been using DocuTap for 4 years now and love, love, love this software and company. Extremely innovative, friendly, and just NICE. Never a dull moment, great new features and the employees enjoy their jobs, and it shows. I have been to DocuTap in SD and if you have the chance go, you'll be SOLD!

Cons

The adaptability, whatever situation your clinic is in - new, transition, growth, etc. It will work for you.

Review Source

KB

Kristen B.  
Rad tech  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "My Opinion "

December 14, 2018

4.0

I’ve had a good experience

Pros

It’s easier to use now that most symptoms have been added.

Cons

Sometimes I hard to find all surgeries.

Review Source

LM

Leslie M.  
CRNP  
Medical Practice  
Used the software for: 2+ years

### "docutap review"

September 20, 2019

3.0

Mostly this is a very helpful product

Pros

It makes logging in to computers much easier.

Cons

It doesn't always work due to connects or other issues. Sometimes, it does not completely log out the prior user and their information is still on the screen when it opens (usually only briefly)

Review Source

CM

Catherine M.  
Owner  
Hospital & Health Care  
Used the software for: 2+ years

### "#1 Urgent Care EMR"

September 18, 2016

5.0

Pros

DocuTAP is extremely user friendly and increases efficiency of our clinics while reducing risk. Also the DocuTAP team is great to work with, they care about their customers and listen to their feedback and ideas.

Cons

The only thing I would like to see improved is more non financial reporting. So would like to see reporting on staff efficiency, more ability to drill down and run reports in patient wait times, door to door times, etc. The reports are there but not as granular as we would like.

Review Source

BJ

Britton J.  
Office Manager  
Medical Practice  
Used the software for: 1-2 years

### "We love DocuTap"

December 19, 2018

5.0

Pros

For our Nurse Practitioners to be able to simply make clicks, it speeds up our process of getting patients in and out quickly.

Cons

I wish there were an easier way to find EOBs or even attach them to the chart like we do a patients test results that are printed.

Review Source

KM

Kristina M.  
Business Analyst  
Hospital & Health Care  
Used the software for: 2+ years

### "DocuTAP EMR Review"

February 24, 2017

4.0

Good for Urgent Care needs. Very good analytical software that helps to track all the key performance indicators.

Review Source

DB

Diane B.  
Administrator  
Hospital & Health Care  
Used the software for: 2+ years

### "Transitioning to EMR Made Easy"

August 9, 2016

5.0

Pros

Our office had previously used EMRs that we were never able to fully implement. Docutap is the most user friendly EMR we have used to date. In addition to that, we know our Docutap team on a first name basis and feel like when calling, they truly know who we are and what we need the product to do. One of the best overall vendor experiences I have ever had as an Administrator.

Cons

The only thing I don't like is that they currently don't have Primary Care Software :)

Review Source

KL

Kimberly L.  
Medical Assitant  
Hospital & Health Care  
Used the software for: 1-2 years

### "It's Eh! "

December 22, 2017

2.0

Pros

user friendly, but isn't really well made for Patient data and information it's okay for PM side but EMR

Cons

always freezes, don't think this software is capable of holding a certain amount of data because of the delay

Review Source

CL

Cammie L.  
Nurse  
Hospital & Health Care  
Used the software for: 2+ years

### "You can't go wrong with Docutap!!"

August 10, 2016

5.0

Pros

Having tired 3 other EMR sfotwares, Docutap meets everything of what our urgent care needs. It's fast, efficient and with every new update, keeps getting better and better. I don't know how we survived on paper all these years. Love the staff, love how they keep improving, love how everything is just a click away!!

Cons

Templates are a bit confusing sometimes, because they don't give you enough categories to click on for your HPI.

Review Source

TJ

Traci J.  
Nurse Practitioner  
Hospital & Health Care  
Used the software for: 2+ years

### "User Friendly EMR"

September 15, 2016

4.5

Pros

Ease of use is excellent, the program guides the user through the documentation process so that nothing is missed.

Cons

Some of the newer updates make aspects of the program more difficult to utilize. Take for example the school or work note templates; before the most recent update the note could be formatted to fit the need of the patient, with the new update it is near impossible to make the note fit the patient.

Review Source

AM

Angela M.  
Administrator  
Hospital & Health Care  
Used the software for: 1-2 years

### "Excellent Customer Service, good product"

September 13, 2016

4.5

Pros

The vendor is excellent. The best customer service I have experienced in a long time and always willing to go the extra step to help solve problems. I feel they are really part of our team.

Cons

There are still several common sense things that should be implemented in the navigation of the software. It feels like we have to go through a large committee to get any changes. It is almost not worth bringing things up. I wish they had master classes on the software closer to where I live in CT. I can't get to S.D. ...too much time out of the office.

Review Source

AA

Alexis A.  
Prior Authorization Specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "Useful Software"

January 18, 2019

4.0

Pros

Ease of use and not hard to learn features.

Cons

Messaging System and not picking up if multiple patients are being created accidentally.

Review Source

eC

erica C.  
receptionist front desk  
Medical Practice  
Used the software for: 2+ years

### "Goooo Docutap!!"

December 12, 2018

4.0

It is great for the front of the house in dr offices makes registration a blast

Pros

I love this program not "like" LOOVVEE because its so simple to use.. its very self explanatory and it is step by step very efficient with data entry

Cons

I hate when the ins verification goes down but docutap almost always rectifies any issues that come about fairly quickly

Review Source

NM

Nicole M.  
Receptionist  
Medical Practice  
Used the software for: 6-12 months

### "DOCUTAP REVIEW"

August 1, 2018

3.0

Pros

GREAT FOR URGENT CARE CHECK IN AND CHECK OUT; EASY FOR FRONT OFFICE WORK AND SCANNING IN PAPERWORK TO THE SYSTEM

Cons

TOOK SOME TIME GETTING USED TO, UNDERSTANDING SOME OF THE EMR BUTTONS. BACK OFFICE DETAILS FELT LIKE THERE WERE SOME ISSUES

Review Source

LR

Lisa R.  
  
Hospital & Health Care  
Used the software for:

### "PV Software Review"

July 31, 2014

4.5

Pros

The software is very easy to use and thorough, but the best features about the software are the extra features that go with the product. Integration with a Nationwide Lab saves our clinic staff time and effort when ordering and following through with labs. The integration also reduces the number of mistakes made by us humans! The absolute best part about the software is the amazing tech support. PV support is always there to answer any questions you have, any time of day, with a smile (yes, you can tell over the phone that they are smiling!). When you make a support call, you get one person until your issue is resolved or your question is answered. PV does tech support beautifully!

Cons

The product is great, but I would like to see a sister software for Primary Care.

Review Source

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