# Page 4 | Experity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Experity the right Urgent Care EMR solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/14402/Experity/reviews --- Experity 4.3 (205) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Experity ## Showing most helpful reviews Showing 76-100 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use lA lesa A. Billing Manager Hospital & Health Care Used the software for: 2+ years ### "From a billing department perspective the software is easy to use. " August 10, 2016 4.5 Pros Customer service is fast and efficient. If I have any issues I can call in and get those corrected at that time. Docutap does have a user friendly portal for learning and finding information that is extremely helpful Cons The inability to make corrections without opening up the month that the claim is in Review Source LE Lindsay E. Office Manager Medical Practice Used the software for: 1-2 years ### "Very userfriendly software!" September 7, 2016 5.0 Pros I really like DocuTAP because it is so user friendly and efficient. It's nice when working with patients to be able to quickly and easily enter their information. I am able to move around quickly in DocuTAP as well while charting what I need to with the information from the patient. It is a great software. Cons I don't have any complaints so far about DocuTAP. I have found my experience with DocuTAP has been great! It is a great system to work with. Review Source SW Sherry W. Hospital & Health Care Used the software for: ### "Velocidoc @ Quick Care" August 19, 2014 4.0 Pros VelociDoc is very user-friendly. It is great for storing long-term patient information by allowing me to enter the patient's date of birth, social security number, home and cell phone numbers, address, marital status, and spouse's information. We can scan the paperwork they complete for us and their ID card or driver's license and insurance cards. Cons VelociDoc tends to be slow and goes down quite often. This system will quite often quit running in the middle of inputting a patient's information and therefore lose all of the information that was input. When it does that, the system has to be completely shut down and rebooted, and occasionally that will make it work. Other times, we have to wait for staff support to help us get it back running. Review Source GC GLENDA C. Receptionist Hospital & Health Care Used the software for: 2+ years ### "URGENT CARE PRACTICE USING DOCUTAP IS A GREAT TOOL FROM BEGINNING -END" August 5, 2016 5.0 Pros EASY PROGRAM TO NAVIGATE GOOD CUSTOMER SERVICE GREAT PATIENT INTERACTION GOOD PRODUCT Cons EVERYONE HATES IT WHEN THE SYSTEM GOES DOWN. THE URGENT CARE CENTER HAS NEEDS THAT ARE URGENT. GOING TO PAPER AND PEN IS STRESSFUL. I REALLY DON'T HAVE ANY MAJOR PROBLEMS... OR COMPLAINTS. Review Source CC Chelsea C. Office Manager Hospital & Health Care Used the software for: Less than 6 months ### "EMR for Urgent Care" December 6, 2016 4.0 DocuTap has been easy to use and implement. I can't say enough good things about the customer support and DocuTap team. They are incredibly helpful. The EMR is easy to use, but I have seen different EMR's that are more user friendly. Like any EMR it takes awhile to navigate and figure out. The price of DocuTap is low for what is all included. They have PM and EMR and can take over a lot of billing/contracting. Pros The customer service and it is very easy to verify insurance and check a patient in. Cons It can be confusing how to chart certain circumstances. There is an online community that helps but does not necessarily have the exact answer. Review Source EK Eileen K. Doctor Medical Practice Used the software for: 2+ years ### "Solid Urgent Care EMR " September 15, 2016 4.5 Pros The EMR is able to be modified to match your needs. The support team is friendly, knowledgeable and available. Cons Not a ready fit for pediatrics. We have spent a lot of time editing. Also, we are computer bound as iPads in the room with patients is not a viable option for us. Review Source CA Chris A. Nurse Practitioner Hospital & Health Care Used the software for: 1-2 years ### "Easy to use" September 14, 2016 4.5 Pros The software is easy to use, and the layout is simple. In an Urgent Care, we don't have time to wait for software to catch up or to navigate through complicated screens. DocuTap is set up to move through the patient interview and exam in an efficient manner. Cons The inability to re-size windows is problematic. There is a constant need to slide scroll bars (vertical and horizontal) in order to get to all parts of the window. Review Source LF Lindsay F. Receptionist Hospital & Health Care Used the software for: 1-2 years ### "DocuTAP is easy to understand and use." August 5, 2016 5.0 Pros DocuTAP is very user friendly and easy to train on. They always push updates to make the experience better for the community of users and take our feedback into consideration when making changes to the program. Cons The only issue i've ever came across was when using the queue schedule. When you put a patient on the schedule it says they check in at midnight instead of the actual time they were put on the schedule. Review Source MP Monica P. IT Manager Hospital & Health Care Used the software for: 2+ years ### "EMR uncertainty" September 21, 2016 3.5 Pros EMR, is easy to utilize. There are multiple ways to do the same function. Cons PM is not easily customizable. Difficult getting new ideas submitted and implemented. Appear to be behind in innovation. Patient portal is not user friendly or reliable. Review Source LM Lena M. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Clinical manager that uses both EMR and PM." August 8, 2016 5.0 Pros Ease of use and the ability to customize most things to our needs. Cons Changes that are made to the software without a lot of input from customers. Small changes sometimes make a big difference in the way the system works for the client. Review Source KF Kathryn F. RT(R), MA Hospital & Health Care Used the software for: 1-2 years ### "Overall a good system." September 16, 2016 4.0 Pros I like that this EMR system is geared specifically to urgent care. The system is pretty simple to learn, especially on the EMR side. The PM side does take a little while longer to get the hang of. The tech support has also been very helpful when I have called with a problem. Cons When I first started using Docutap certain screens would take very long to load but it has improved recently. Review Source JH James H. CEO Medical Practice Used the software for: 6-12 months ### "Docutap review" December 14, 2018 3.0 Getting someone on the phone takes way to long for support. Pros Doing the discharge paperwork and sending prescriptions. Cons Take a long time to write an encounter note. Review Source RM Rosa M. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "DocuTap review" September 16, 2016 5.0 Pros Very user friendly, and the DocuTap support team is wonderful Cons Citrix can be unreliable. - the only issue, the program must be refreshed periodically. And at times it will go off-line Review Source DL Donna L. Administrator Hospital & Health Care Used the software for: 2+ years ### "Center Administrator" September 17, 2016 5.0 Pros DocuTAP is super user friendly. We are finding that some providers walk very successfully right through charting without training! Cons I am more than happy with this product and am unable to bring to mind any dislikes. Review Source KS Kelly S. Administrator Hospital & Health Care Used the software for: 2+ years ### "Administrator" August 24, 2016 4.5 Pros Everything from the beginning to the end! Customer service is great and support is handled quickly Cons There is not really anything I do not like as all issues are handled and dealt with by Docutap in timely manners. Review Source SW Sara W. Practice administrator Used the software for: 2+ years ### "Not so great..." December 4, 2017 3.0 Lots of headaches. Billing side was especially problematic. Pros Urgent Care specific. It was nice to not have to set up the system to not include things not applicable to urgent care. Cons Seems intuitive at first, but there are so many tips and tricks that you have to remember. We had a lot of trouble with new and PRN staff disliking the product. Also, we used their RCM and it was a NIGHTMARE! There are a lot of things we WISH it could do (that many other EMRs can do) that it just can't. Review Source BB Blake B. Clinic Manager Hospital & Health Care Used the software for: Less than 6 months ### "Flexible EMR and Team" January 27, 2017 4.0 In our urgent care center in Seattle we are constantly looking for innovative ways to outperform our competitors and of course ourselves. One way we have done that is by utilizing our relationship with DocuTap to integrate new ideas into our practice. Perfect example of that is how DocuTap was able to work with our new Net Promoter Score (NPS) vendor - Calibrater Health - so that Calibrater Health could get its information straight from DocuTap. It's great to have a partner that is willing to integrate itself with other vendors so we can measure things such as NPS to track our patient satisfaction. Review Source KM Kristy M. Billing Manager Hospital & Health Care Used the software for: 2+ years ### "User Friendly" September 19, 2016 4.5 Pros Product is very user friendly. Staff is ALWAYS willing to help. Cons Trouble shooting and priority. No one is perfect and DocuTAP does work to improve the issues brought to there attention. Review Source HP HEATHER P. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Docutap Review" August 5, 2016 5.0 Pros awesome staff/custom service/software is easy to maneuver through and train on/very user friendly/ Cons It has its ups and down just like any software but always corrected in a timely manner Review Source MC Margarita C. Receptionist Hospital & Health Care Used the software for: 2+ years ### "DocuTap review " September 15, 2016 4.5 Pros This product is very easy and simple to use. another thing that I like is when I turn it on it does operate and load quickly. Cons Sometimes when you have to work fast it can freeze up. Review Source kG kim G. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "excellent UC based EMR system." September 16, 2016 5.0 Pros very user friendly and the vendor is always willing to help and improve process Cons so many updates, should do a few large updates and notify staff of what is to come. Review Source NB Nicole B. Hospital & Health Care Used the software for: ### "Highly Satisfied with Product" July 29, 2014 5.0 Pros The Electronic Medical Record system is easy to use. I have had the chance to use multiple software systems, and this is by far one of the most user-friendly. As far as the vendor goes, the staff has been nothing but helpful and accommodating. Cons We have another office that is primary care/internal medicine. At that time, we were not able to use the EMR to accomplish CPT II code reporting which is required by Medicare/Medicare Advantage Plans. It is extremely time-consuming and something we were looking for in an Electronic Medical Record System. There have been no complaints, though, for our urgent care center. Review Source JS Jennifer S. Office Manager Medical Practice Used the software for: 2+ years ### "User Friendly" July 20, 2017 5.0 Overall a great product in the capacity we use it for. Our primary use is for the clinical side of patient care. Pros Easy to use program. I currently use DocuTAP in conjunction with ATHENA and they communicate very well with each other. Cons There are no real cons. The only deficiency I can attest to is sometimes it can lag, but what computer doesn't at times. Review Source KK Kate K. Doctor Medical Practice Used the software for: 2+ years ### "Great EMR for urgent care" September 16, 2016 3.5 Pros Ease of use, very intuitive. Easy to see which charts are not complete. Cons Billing component, revenue cycle management. Difficult to tract revenue cycle Review Source LH Lorie H. Occupational Medicine Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great EMR system" August 15, 2016 5.0 Pros Docutap is really easy to communicate with and the system is very user friendly Cons I cannot think of anything that I dislike about the product or vendor Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.