Practice Velocity

VelociDoc Urgent Care EMR

4.5 / 5 76 reviews

Who Uses This Software?

Urgent Care Centers.


Average Ratings

76 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    In Person
  • Support
    Business Hours

Vendor Details

  • Practice Velocity
  • www.practicevelocity.com
  • Founded 2002
  • United States

About VelociDoc Urgent Care EMR

Practice Velocity's VelociDoc urgent care EMR was designed by urgent care physicians for the unique needs of urgent care practices. That's why VelociDoc was rated the best urgent care EMR for 7 consecutive years. Document almost any patient visit in less than 2 minutes with Chartlet one-screen charting functionality and capture more revenue with automated, real-time coding recommendations. Run more efficiently and more profitably than with any other urgent care EMR system.


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VelociDoc Urgent Care EMR Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition
  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code & Charge Entry
  • Patient Eligibility Checks
  • Patient Payment History
  • Payment Processing
  • Practice Management
  • Remittance Advice
  • Statements & Collections
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling

VelociDoc Urgent Care EMR Reviews

Veloci Doc

Apr 08, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use! It is user friendly and easily creates the medical record/visit.

Cons: I had a hard time getting my e-prescribe set up! There we problem on the entry side.

Recommendations to other buyers: Make sure you have all of your computer setting correct! We had issues with Google.

Physician working at an urgent care

Nov 06, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The program is easy to use and learn. It is organized well, from triage notes to review of systems, all the way to exam.

Cons: It's a t-system check list. I sometimes have to had additional notes.

Recommendations to other buyers: It's easy to use. The program allows you to describe and quantify lesions and lacerations. You can also access previous visits.

Exceptional software

Oct 28, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of use, friendliness of customer service and knowlede of customer service.

Cons: I like everything. I do have to say, I think my favorite thing is the customer service.

Recommendations to other buyers: Sample it and you will see why I love it! It is super easy to use and train on.

VelociDoc Survey

Oct 16, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Prescription writing and transmission are easy to use and transmit to pharmacy.

Cons: PMH requires specific ICD-9 diagnoses that are time-consuming to locate.

Recommendations to other buyers: See how the functionality relates to your practice.

Great experience with VelociDoc!

Oct 15, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it is very user-friendly. Aside from getting to know where things are, I feel it is very easy to navigate through this program!

Cons: I wish there was an option for "Other past medical history." I know there was at one time, but I think it got removed. I come across patients every day that have an unusual medical condition that is unlisted, and I have no where to put it. I wish height and weight would pull over from past visits with the ability to be altered. There is no reason we should have to ask (specifically, height) on a 30-year-old woman every time she comes in.

Recommendations to other buyers: I think it is very, very easy to learn and easy to figure out.

It is user-friendly

Oct 15, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very user-friendly.

Cons: The program could run faster for the business that we are in.

Recommendations to other buyers: Use the product more than once before evaluating software.

Velocidoc review

Oct 15, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is great. There is rarely an issue, and if there ever is, someone is quick to fix it. I like how simple it was to learn and use!

Cons: Sometimes it can be a little slow, but it usually picks up right away .

Recommendations to other buyers: Once you learn how it works, it isn't very hard to navigate. It's very easy to use, and if there ever is a hiccup, their team usually fixes that right away.

User-friendly EMR.

Oct 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how user-friendly the software is.

Cons: I would like there to be training modules for the nursing staff on how to check in a patient and complete procedures such as injections, IV's, medications and labs. I would also like to have a training account that we could log in to use to train new employees.

Recommendations to other buyers: If you are looking for an EMR that is easy to learn and work with, this is the one for you. They listen to complaints/advise and make changes. They are always looking for better ways to make it even more user-friendly and to help us hit meaningful use.

Gets it done, but it could be better

Oct 14, 2014
4/5
Overall
3.5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It's mostly intuitive clicking.

Cons: Meaningful use makes the software unpleasant to use.

Recommendations to other buyers: Try before using. They all have quirks that make them difficult to use.

VelociDoc is amazing!

Aug 21, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very user-friendly! This is by far the best software my employer has ever used!

Cons: Occasionally, there are kinks in the updates that take longer than I like to work their way out.

Recommendations to other buyers: It's a great investment. It's very user-friendly!

Velocidoc @ Quick Care

Aug 19, 2014
4/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: VelociDoc is very user-friendly. It is great for storing long-term patient information by allowing me to enter the patient's date of birth, social security number, home and cell phone numbers, address, marital status, and spouse's information. We can scan the paperwork they complete for us and their ID card or driver's license and insurance cards.

Cons: VelociDoc tends to be slow and goes down quite often. This system will quite often quit running in the middle of inputting a patient's information and therefore lose all of the information that was input. When it does that, the system has to be completely shut down and rebooted, and occasionally that will make it work. Other times, we have to wait for staff support to help us get it back running.

Recommendations to other buyers: The program is easy to learn and use, and it holds lots of useful information. Since our company, Willis Knighton, is a multi-billion dollar company that serves the majority of the population, I believe Willis Knighton could invest in better software that does not stall or go down as much as VelociDoc does. It would help employees do a faster job and be more productive.

Easy to use

Aug 15, 2014
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ease of use and the fact that it can be relied on to perform each task without being overly complicated. I also like that it has clear and concise parameters within the program. The vendor is available whenever there seems to be any kind of problem with the software, quickly addressing whatever the problem may be.

Cons: If you or your coworkers are novices and not used to computers/software, it can be very intimidating to try to figure out if you're able to do anything to the system yourselves or if you need to call the vendor to have them address the problem.

Recommendations to other buyers: Be sure to take the time to access the software beforehand, so you'll be familiar with it and know if this is the most effective type of software for your company's needs.

Pleased with the product.

Aug 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The PV team is always willing and able to assist with any of our needs. They are also very kind, professional, and patient with our needs.

Cons: It's not compatible with current electronic devices. It doesn't happen frequently, but sometimes, we don't receive return calls by their billing department on important questions.

Recommendations to other buyers: Purchase the electronic devices that will be used with the software, in sufficient time to work out kinks before going live.

As a newcomer to PV, I feel it is very easy to comprehend.

Aug 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very self-explanatory.

Cons: I really don't have anything to compare it to. I am a novice to the system. As far as I'm concerned, this is the system to compare others to.

Recommendations to other buyers: The program is very easy to maneuver. If you should have any questions or concerns at all, don't hesitate to contact customer service, because they are awesome.

Baya Urgent Care- Receptionist

Aug 12, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Everyone I talk to is so helpful and nice. They will stay on the phone as long as it takes for you to understand or fix the problem. I love the billing customer service. It's a great team.

Cons: There are still some kinks in the program, but they are getting them worked out.

Recommendations to other buyers: I would recommend going with this software. It's great software to use. There are a lot of software products out there, and this is the best program I have ever used by far.

Easy-to-use Medical Software

Aug 11, 2014
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: This software is easy to navigate and makes documentation more efficient. The layout is easy to understand. Patient care is enhanced by timesaving documentation options.

Cons: There is no representative to give demonstrations on how to navigate this software in order to use it to the full potential.

Recommendations to other buyers: Pay attention to the short intro webinar, and follow instructions provided by your employer. This software is very versatile and can be used effectively in a number of different practices. The users have to be trained to use features of this software in accordance with the needs of the practice.

The system has been great - no problems!

Aug 10, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how fast and organized it is!

Cons: I wish we could fax through a patient's chart. It would make it a lot easier

Recommendations to other buyers: It's great, simple software to use, and it's very dependable.

Medical Assistant

Aug 09, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very well put together and easy to navigate.

Cons: Sometimes, there are delays when things get updated or just random delays.

Recommendations to other buyers: It's totally the right EMR. It's easy and very well put together.

One year of frequent use

Aug 09, 2014
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Electronic medical records do tend to make things easier. This software does seem to be pretty user-friendly.

Cons: As will all things electronic, it does crash and go down from time to time.

Recommendations to other buyers: Make sure you at least look at several different products. Although this one may work for us, you may have different needs.

Very awsome

Aug 08, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to get from one thing to another and to find a patient without going to different places.

Cons: Everything is the way it should be. Nothing needs to changed at all.

Recommendations to other buyers: Keep it simple. Make sure you have what you need without trying to go to 15 million places to get where you need to be.

Daily use/urgent care setting

Aug 08, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy and effective and user-friendly. I can make a phone call and speak with a live person.

Cons: There isnt a way to no-show or cancel appointments from the log sheet screen.

Recommendations to other buyers: I don't have any recommendations for others evaluating software.

Great software that's easy to use.

Aug 08, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use and has great customer support.

Cons: When there are system crashes and PV is notified of the issue, there does not seem to be time limits on how soon it will be fixed. Usually, it's just a waiting game, but there haven't been any recent over-the-top wait times.

Recommendations to other buyers: Take a look at all of the training material. It is extremely helpful.

My PV review

Aug 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love their employees, and it is a great system.

Cons: Everything with this product fits our needs as an Urgent Care Clinic.

Recommendations to other buyers: You will love Practice Velocity and the team members!

Easy and functional

Aug 04, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: It is easy to learn and has a good flow of how to access all the information that you have input.

Cons: We experienced outages with the crossover of servers.

Recommendations to other buyers: Work out the bugs, give your staff enough time to learn the program, and make sure you are prepared for the things that can and will go wrong!

Practice Velocity Review

Aug 04, 2014
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The reports are helpful.

Cons: The reports are not in real time. I would like more customization and training on the reports.

Recommendations to other buyers: Make sure that the EMR is user-friendly, especially for practitioners as they try to expedite patients. Ensure billing, reporting, etc. is as robust as the EMR and that everything is set up correctly to begin with. Make sure that the EMR provider is current on standards and compliance, such as ICD-10, MU, etc. and that they are willing to provide timely, thorough support on the back-end once they have sold you the product, because you will need back end support.

Easy to use and Great for Urgent Care

Aug 02, 2014
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is fairly easy to use and takes a couple of weeks to become proficient in it.

Cons: There is no ability to customize the lab order or procedure tabs to the items that are used most often.

Recommendations to other buyers: Watch the demo to see how it is used. If it is for urgent care, then it will probably fit your needs.

Could work on somethings

Aug 02, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how everything is straightforward and easy to maneuver in.

Cons: Sometimes, when you check boxes, they uncheck themselves.

Recommendations to other buyers: When you are going through and checking the boxes, make sure they are completely checked.

I feel that it is really good except for the delay.

Aug 02, 2014
4/5
Overall
4 / 5
Ease of Use
2.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I feel that it is user-friendly and pretty specific.

Cons: I feel that there is a huge delay in the spelling, and it needs to have a spellcheck. I feel that I constantly have to backspace because it will catch up to me, and then there are too many letters.

Recommendations to other buyers: They seem to think there is a delay as well in the typing.

Could be a little more efficient

Aug 02, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I am always able to get a hold of someone right away when there is an issue.

Cons: There is a delay on the program when typing, opening up charts, or editing charts. The pop-up windows take too long to open. When ordering a lab, I'm not sure why we cant just order it without the pop-up window opening up since we have to run the test before we enter the results. The font size is also too small, and it would be nice if we could have a larger size.

Recommendations to other buyers: Make sure you get bigger computers so that the font size seems bigger. It is a great program to use once you get used to it. There are a few things that need to be fixed to make the program more efficient, but changes have already been made since I started working with this program that have made it better.

Cape Regional Urgent Care

Aug 02, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: VelociDoc is easy to use and allows for concise documentation. The staff of Practice Velocity is great to work with too.

Cons: It would be nice to be able to tailor it a little more for the specific needs of our office.

Recommendations to other buyers: After using other EMRs at other locations, I find that VelociDoc is the most user-friendly.

VelociDoc review

Aug 02, 2014
5/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The program is easy to learn and use. When you have problems, the help desk can usually correct them.

Cons: The program can lock charts at times. There's no clear place to put a nursing note/triage note to be seen.

Recommendations to other buyers: Weigh your needs versus the capability of product.

Great software support!

Aug 01, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: They are quick to answer any calls and provide helpful information.

Cons: I cannot say I have anything negative to say about them. They have been great to me so far, and I enjoy talking to their staff.

Recommendations to other buyers: They need to try this product before using any other; you will love it!

I have had nothing but positive experiences with this product.

Aug 01, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use, and it gives you a big red message when there are errors. The customer service is great.

Cons: I would like to be able to add permanent drop-down tabs when scanning documents that don't have selections.

Recommendations to other buyers: I have no complaints or recommendations at the moment.

VelociDoc Holds the Key.

Aug 01, 2014
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Once one is familiar with the many aspects of the program, it is a fast and efficient method of charting. The tech support is particularly helpful during the learning phase and ongoing.

Cons: Sometimes, the response time online is frustratingly slow.

Recommendations to other buyers: Study the introduction videos. Don't try to wing it.

Software Review

Aug 01, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Practice Velocity is always available to assist with issues or questions.

Cons: There has not been anything that I do not like about the product. There are some things required with registration of patients that are not entirely necessary, but that is very minor.

Recommendations to other buyers: Try the software for quite some time to make sure that it fits your needs.

Product functionality

Aug 01, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: This program makes past and present patients' medical records easy to find.

Cons: When this program goes down, it makes my job difficult to complete.

Recommendations to other buyers: Be honest so that any updates can be made for future employees. When this program goes down, it makes things difficult.

Great EMR!

Aug 01, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's user-friendly, has a fast learning curve, and is made for doctors by doctors!

Cons: It's difficult to manipulate the patient data to make custom reports, like creating mailing labels to recall patients for different reasons.

Recommendations to other buyers: You must spend time trying it yourself to see if it fits your needs, and talk to others who already have the software to see how it works for them

Review of Practice Velocity

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easily available they are when there is a question.

Cons: I can't think of anything. I have been pleased with the software.

Recommendations to other buyers: This is a good choice for billing, and it has the proper questions to ask for best patient care.

Mostly useful, although frequently runs slow, has glitches.

Jul 31, 2014
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: It consolidates patient medical history in a relatively easy-to-use format.

Cons: It doesn't always have appropriate selections for common problems. It collects information not usually relevant to urgent care practice. It's not always user-friendly in presenting the most relevant information.

Recommendations to other buyers: Look for software that directly applies to the type of practice you have.

Customer service is great.

Jul 31, 2014
5/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer service is great. Someone always answers the phone, and they are very knowledgable

Cons: The software is very user-friendly. The staff members are very nice and never wait on hold for someone to answer the phone

Recommendations to other buyers: Spend lots of time making sure that the program really can do all that you need it to do. We were told that PCP offices use the program, and they do, but with issues.

CAUC Nurse practitioner

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is easy to use and maneuver.

Cons: Sometimes, it's difficult to find the correct ICD-9 code using simple words.

Recommendations to other buyers: The review course definitely helped with learning the software.

My review for VelociDoc

Jul 31, 2014
3/5
Overall
2.5 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It may take some research, but you usually will always find the info you are seeking.

Cons: For my purposes, I find it time-consuming and slow to move around from screen to screen.

Recommendations to other buyers: If a trial is available, it would be nice to use it for a while before committing.

Great Product

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use. The sections are very organized and easy to read and understand. It's quick and easy to check in a patient for followup exams or rechecks. Previous patients are also quick and easy to check in for another visit. It's easy to look at past visits for information.

Cons: When a patient comes in for another visit, their previous antibiotics are listed under current medications, as they should be, but when you delete them, they sometimes do not disappear.

Recommendations to other buyers: Do not start implementing your switch over to EMR in your busy season.

VelociDoc Review

Jul 31, 2014
3/5
Overall
1.5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: It allows for all of the patient's information to be accessible while the provider is with the patient.

Cons: It is very hard for people to learn how to use the software.

Recommendations to other buyers: Make the software more user friendly. If something on the chart isn't filled in, highlight what is not done; don't just keeping giving an error message. It is very frustrating to use when you can't figure out what is wrong.

Love Practice Velocity

Jul 31, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's user-friendly and intuitive.

Cons: Many reports are available, but it's sometimes difficult to figure out which reports have what information.

Recommendations to other buyers: Do an apples-to-apples comparative analysis to see the pros and cons between PVM and other similar software products.

We love VelociDoc!

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: VelociDoc is user-friendly and easy to use, even for the non-technology savvy employees we have! It's one of the best EMRs we've worked with.

Cons: We wish we could customize some of the options for our providers.

Recommendations to other buyers: VelociDoc is an easy-to-learn, easy-to-use system that speeds up our charting time!

Works well

Jul 31, 2014
4/5
Overall
3.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It has an intuitive interface. It's comparatively easy to get up to speed with daily use.

Cons: It lacks the ability for two people to work in a chart simultaneously.

Recommendations to other buyers: None, other than to compare closely before purchasing.

We have used VelociDoc for almost three years.

Jul 31, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The employees at Practice Velocity are always helpful and friendly.

Cons: Honestly, there is very little that we do not like!

Recommendations to other buyers: The best way to evaluate VelociDoc is to see it in action. We recently played host to a group of providers from a neighboring city. They had mixed feelings about the product prior to the visit but were very impressed after seeing how easily providers who are experienced with VelociDoc can navigate the system.

VelociDoc in Urgent Care

Jul 31, 2014
3/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: I like being able to see the patient's DOB, name, and gender at the top of the screen when I'm not in the demographics page.

Cons: You're unable to use the tab button to jump from field to field.

Recommendations to other buyers: Compare many different software programs. If education and training are offered, definitely take a class for a better understanding. Know what your use is for the software so you're able fully understand how the program can help.

VelociDoc

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to look up patients and easy to use.

Cons: Sometimes, it doesn't like to respond, but for the most part, it's good.

Recommendations to other buyers: I don't have any recommendations except that it's something that all offices should look into.

Big Fan of VelociDoc!

Jul 31, 2014
4/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the simplicity of use and the professional support staff.

Cons: Some features are lacking for specialties or primary care. Lab integration is lacking.

Recommendations to other buyers: Be patient, as there is no perfect system, but for urgent care environments, this is the best.

Awesome software!

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is made specifically for urgent care settings. The staff is always there to help you if needed! It is easy to learn and use. Even the old school doctors who liked to dictate find it easier to use than other EMRs.

Cons: I don't have any complaints at this time. I can get all my questions answered at the drop of a hat!

Recommendations to other buyers: Implementing from paper to EMR is never easy, nor does it feel comfortable. We happened to make a switch in our busiest time. I would suggest doing it at a slower time.

Practice Velocity - Review

Jul 31, 2014
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Support is always warm, friendly, and helpful in addressing issues. Most of all, they respond quickly! I feel that this is one of the most important components when choosing EMR/PM software, along with costs. Keeping them down as much as possible is important, too.

Cons: Sometimes, the updates create problems with our computers.

Recommendations to other buyers: One key component is that it is web-based, so it can be accessed from any where. They have 24 - 7 support, so make sure this need is met. Also, the cost of implementation of the program is very important!

Extremely Satisfied

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very user-friendly, and I can always speak to someone if I ever have a question.

Cons: I have zero complaints about this product or vendor.

Recommendations to other buyers: Take the time to compare apples to apples. Make the trip to the Chicago area for an eyes- and hands-on evaluation; it's completely worth the time.

Suits our business well

Jul 31, 2014
4/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's easy-to-navigate software that is targeted to the urgent care industry.

Cons: I don't have any complaints of note about the VelociDoc software.

Recommendations to other buyers: VelociDoc is an excellent EMR software if you're in the urgent care industry.

Practice Velocity

Jul 31, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I am able to store information on companies to help with future billing. They answer the phone when calling in with a problem and are always will to help, and if they can't fix the problem right away, they will call you back or email once a solution is found.

Cons: The system has glitches, but all systems do, and we have learned to work around them.

Recommendations to other buyers: To really work with the system, it takes a while to master the ins and out. The pay ID is a four-digit system when everyone else has five, which is a pain.

Charging and Billing Review

Jul 31, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The billing and reports are the most fantastic that I have worked with. They are very detailed. Almost anything you can come up with that you need is usually found in a report that is already built.

Cons: Sometimes you come in and there are changes to PV without having been notified. It always seems to cause issues for about a week after an update is done.

Recommendations to other buyers: Be sure and get the information on PV and the webinars to ensure you use all of its functionality offerings. If you have questions, be sure to call support.

Practice Velocity software

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use and the ability to speak with live support team members.

Cons: There are very few Tier 2 support personnel. I wish they would integrate with more vendors for products.

Recommendations to other buyers: I would say that for urgent care, it is the best option.

VelociDoc! Oh My!

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of use and the ability for web-based usage. The support team at PV is amazing.

Cons: I wish the system and its web-based programs were made as apps for the iPad.

Recommendations to other buyers: Look at all aspects of your company, create a complete needs list for the EMR, and talk with your account manager at PV about these items.

I am a CPC Coder and Office Manager of an Urgent Care Center.

Jul 31, 2014
4/5
Overall
3.5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The software allows our providers to accurately document the patient exam and any procedures in a timely manner. The support we receive is exceptional.

Cons: The software takes an inordinate amount of time to load between patients. When we need something to be changed for our office purposes, it is sent to development, and we usually don't hear about it ever again.

Recommendations to other buyers: Anyone evaluating any software should spend some time using it, not just seeing a demo.

VelociDoc Pros and Cons

Jul 31, 2014
4/5
Overall
3 / 5
Ease of Use
2.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The PV Support team is great. They are always upbeat and willing to do everything they can to make the day smooth. The VelociDoc program is fairly easy to use and meets most of our needs.

Cons: The system lacks the ability to be customized to individual practices. There are some areas in the software that would greatly benefit the customer if they were able to be practice-specific. Embedded CPT in supplies and selection menus cannot be configured to the practice. That would benefit the end user tremendously and make billing much easier.

Recommendations to other buyers: Get in and get your hands dirty. Take time to demo the product so that you can see the benefits/struggles of the software.

New PVM user in Urgent Care

Jul 31, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Practice Velocity has been very easy to use so far, and the support has been excellent.

Cons: I've run into some bugs along the way getting all the systems integrated, and some of the providers feel the e-script feature of VelociDoc is cumbersome.

Recommendations to other buyers: Be patient with the learning curve, as many of the problems we've encountered so far have been easy to fix with tech support.

VelociDoc, a tool that your employees will appreciate.

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use with VelociDoc is definitely advantageous. It speeds up the process for the front desk staff, and they appreciate this since they have several other tasks to focus on. The vendor is very client-focused, which I certainly appreciate. They treat their clients as if they are family, and it is apparent that they value us.

Cons: Previously, we used what we referred to as "dummy codes" in the PVM fee schedule. However, VelociDoc will not accept dummy codes. I would like it if this could be changed because in certain situations, it is helpful to be able to add in dummy codes.

Recommendations to other buyers: Evaluate VelociDoc first, then start evaluating others. I think you will find that all others fall short of the functionality that VelociDoc provides. That is not to say that others are not good; it is just that from what I have seen, there are no others that offer everything that VelociDoc does.

Pretty great

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's user-friendly and intuitive. I like the ability to write less notes.

Cons: I wish there was a better way to annotate vaccine history or that it was easier to find general physical notes. I don't like not being able to run VelociDoc on my Mac.

Recommendations to other buyers: The ease of the insurance payout is great. I wish there was an easier way to write notes in patient's charts after they are closed.

PV Software Review

Jul 31, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software is very easy to use and thorough, but the best features about the software are the extra features that go with the product. Integration with a Nationwide Lab saves our clinic staff time and effort when ordering and following through with labs. The integration also reduces the number of mistakes made by us humans! The absolute best part about the software is the amazing tech support. PV support is always there to answer any questions you have, any time of day, with a smile (yes, you can tell over the phone that they are smiling!). When you make a support call, you get one person until your issue is resolved or your question is answered. PV does tech support beautifully!

Cons: The product is great, but I would like to see a sister software for Primary Care.

Recommendations to other buyers: Look not only at the software itself, but also at extra features and support after you purchase the software. In my opinion, that is what will help you use the software to its fullest capacity.

Great experience!

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I don't have to memorize icons. Everything is self-explanatory.

Cons: Some of my diagnoses aren't present, and there is no way to add them.

Recommendations to other buyers: It's the easiest EMR that I have ever used for urgent care or emergency medicine.

IT Help Desk perspecitive

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The availability of their technical assistance team is invaluable. They are willing to remote in with the users and walk them through any problems they might be experiencing.

Cons: I don't use it in the way the clinics do, so can't really comment on the function.

Recommendations to other buyers: Evaluate the availability of tech support; it's invaluable. We use other products, not EMRs, whose tech support is hard to reach and often less than helpful.

I absolutely love PV when you are identified by log in.

Jul 30, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's so user-friendly. Just a click of a button helps you create an an awesome chart!

Cons: Like most software, it can be slow at times, but it's okay. There's really nothing to dislike.

Recommendations to other buyers: I would recommend trying PV. It's fast, and it's easy. It helps you build a chart by choosing what you need from a list of options.

PV support

Jul 29, 2014
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I find that the prompts for documentation are easy to navigate through and easy to understand. I love the fact that when you call tech support on any software issues or questions, they are always accessible, knowledgeable, and friendly.

Cons: They perform updates to the software during office operating hours.

Recommendations to other buyers: Know and review all the help desk user guides and training videos for all the necessary information you may need.

Good program easy to use

Jul 29, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use. I love the prompts to tell me what information I'm missing.

Cons: There are too many system updates that lead to too many changes too often.

Recommendations to other buyers: It's very easy to use. It's great for all ages, and easy to get used to.

Practice Velocity is a great program that I find very user-friendly!

Jul 29, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that the product is very easy to navigate. When I first started using the program, I was able to catch on very quickly. I like that you can move quickly from screen to screen, which is great when working in a fast-paced environment like an urgent care office.

Cons: There is nothing that I dislike about this program. I find it easy to use, and it makes my job easy!

Recommendations to other buyers: I would recommend trying this product. It is a great program for any medical office. It would be easy to train new employees on such a user-friendly program.

User-Friendly

Jul 29, 2014
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the customer service. There's no downtime. Everything works, and it's easy to use.

Cons: It requires a lot of clicking to chart. I'm not sure that they can help this; it's just part of owning an EMR. I have no complaints about the vendor at all.

Recommendations to other buyers: Shop around, and you will find this product and company are great. You cannot beat the customer service you receive.

Highly Satisfied with Product

Jul 29, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Electronic Medical Record system is easy to use. I have had the chance to use multiple software systems, and this is by far one of the most user-friendly. As far as the vendor goes, the staff has been nothing but helpful and accommodating.

Cons: We have another office that is primary care/internal medicine. At that time, we were not able to use the EMR to accomplish CPT II code reporting which is required by Medicare/Medicare Advantage Plans. It is extremely time-consuming and something we were looking for in an Electronic Medical Record System. There have been no complaints, though, for our urgent care center.

Recommendations to other buyers: I would recommend you compare quality and pricing. You get what you pay for. We have made this mistake in the past.

Very good system

Jul 29, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is a very user-friendly system.

Cons: I really don't have an issue with this system.

Recommendations to other buyers: It's worth getting this system because it's very good.

VelociDoc is the answer!

Jul 29, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have worked with several different vendors and have found that Practice Velocity by far exceeds all of vendors for customer service.

Cons: The overall look is a little overwhelming at first, but once you realize how well it is laid out, you soon realize that it's a very easy product to navigate.

Recommendations to other buyers: Take advantage of the training videos. This is a great way to take your time reviewing different areas of the product without feeling rushed.

I would not recommend this software

Jul 09, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: There's nothing I like about this software.

Cons: I have worked as an ER nurse for over 20 years and as PA for 2 years. I've worked with many different types of EMRs, and this is by far the most difficult to use. It is not set up to be efficient or user-friendly. There are too many pop-up windows for editing on-screen text. The provider discharges the patient, when the staff should be doing final disposition from system (this creates more work for the provider, as they have to open charts again to sign them once the staff has done the items ordered prior to discharge). When ordering labs, pop-up windows appear that are not needed. Overall, this is a very slow system and not designed for a fast-paced urgent care setting. From my understanding in talking with our IT people, the program is not set up to be changed to fit the practice; it's a one-size-fits-all program. I would not recommend this program to anyone.

Recommendations to other buyers: Look elsewhere. There are better systems out there.