# Guidebook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guidebook the right Conference solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144023/Guidebook/reviews --- Guidebook 4.7 (65) [View alternatives](https://www.capterra.com/p/144023/Guidebook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Guidebook Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews AF Abriah F Executive AssistantHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I really loved the convenience of having one location to place all of our event agendas, maps, surveys, advertisements, reminders, etc. so that our parents and students could find them all when needed.“ December 12, 2022 AR Amanda R Education AdministratorEducation Management, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “it is easy for attendees to use.“ August 21, 2025 lr lizeth r economistFood & Beverages, 10,001+ employeesUsed the software for: Less than 6 months. “I like that is user friendly, handable for non IT administrator (I'm in MKT) and is free to create and navigate as a host and the value or charge is for quantity of users“ September 2, 2022 AF Abriah F Executive AssistantHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It also reduced the traffic of "lost" individuals on our campus with the map feature.“ December 12, 2022 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Taylor S. S. Manager of Admissions Recruiting Events Higher Education Used the software for: 2+ years ### "Guidebook's mobile app has the tools to help you pull off successful events!" November 8, 2021 4.0 Overall, Guidebook's app functionality has been very helpful to the success of our events. We primarily use their software to provide our audience (high school seniors and their families) with a mobile app that complements the their time at on-campus events. It allows us to digitize many helpful resources, track who attends which sessions, and set capacities for various sessions. Although there's been a bit of staff turnover the past few years, they go above and beyond to make it right. Pros The backend interface is fairly intuitive. I've been able to train my event staff and interns on how to build robust apps for our events! Cons It feels like it needs a bit of a facelift. It's looked the same for the last 5+ years. It's not bad, but as a weekly "builder" within the platform, I'm ready for a nice look/style. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[RingCentral Events](https://www.capterra.com/p/10010919/Hopin-Events/) Reason for choosing Guidebook I chose Guidebook because I initially had a great user experience with them at a conference I attended back in 2016. I was impressed with the software and we decided to contract with them 1-2 years later. The main reason we've continued to use Guidebook despite additional competition entering the the playing field is because their session attendance feature is vital to our events. Space on campus is scarce, so being able to set room capacities and utilize an automated waitlist is very helpful. Review Source Sara S. Resident Director Higher Education Used the software for: 2+ years ### "Guidebook for Orientations/Training: Fantastic!" July 17, 2019 5.0 Overall if you have the budget for this product I would highly recommend it. It's a fantastic tool to use for small, large, or midsized events, and very easy to use on the back end to schedule and upload information, but also very user-friendly for those who will actually be attending and utilizing the app to move and shake with their schedules. Pros Something that I liked most about this software is the scalability and the ability to update in real time. I cannot tell you how much this saved us during orientation trainings for our student staff when I was a Resident Director. We had instances where rooms were changed at the drop of a hat, or lunches/sessions were altered on start or end times and being able to update their schedule within the Guidebook app saved us and prevented catastrophe of having to let everybody know by word of mouth or e-mail; which none of our student staff would check during orientations. For scheduling snafus like this, it really saved the day with the real time updates and made everything seem seamless and like it was running smoothly, even if on the back end planners were running around like a bunch of crazy chickens. This was really great for CRM integration too which was important to us for tracking/data purposes. With syncing and list creations too, you can really impact things big time. For example, we could use this for student events and track ROI for our programs/budget, and also look at new leads for potential future programs with vendors or groups on campus. The possibilities are all there, and you can really customize this to fit your needs. Cons Pricing was really dicey for us as we had limited budget for large training groups. You have the options for self versus full service to kind of play around with. Unfortunately with budget cuts we weren't able to sustain using this. With the full service you can control branding which is AWESOME though, so if you have need for that it's really something to consider! Review Source AR Amanda R. Education Administrator Education Management Used the software for: 2+ years ### "Decent App but Could be MUCH Better!" August 21, 2025 2.0 Extremely frustrating. We have been using this App for three years and have expressed our frustrations, yet nothing seems to improve. The app could be great if Guidebook would listen to their customers and make needed adjustments. Pros That it interfaces with Open water so that we can use one system to plan and run our conference. Once the app has been downloaded and the attendee manages to log in (which is a horrible mess) it is easy for attendees to use. Cons The invite-only feature is horrible. We would like only those who have registered for our conference to have access, but the whole process of having to click a link in an email to log in creates huge issues when some phones block the link. We should be able to upload the emails of the registered attendees, and they should be able to log in and create their own password without having to click on links in emails. Also, we should have the option of downloading QR codes for each attendee to be placed on conference badges so that attendees do not have to have their phone to be scanned into a session. Attendees should be able to see what sessions they have been scanned into. We or attendees should be able to print their certificates of attendance directly from Guidebook instead of us having to download all of the attendance information, organize it, create a system to create the certificates and then email them out. Review Source Brenda S. Manager of Volunteer Services Education Management Used the software for: Less than 6 months ### "Worth it for your big conference or big event! " December 10, 2019 5.0 I would definitely use this again! As a first time user there were definitely a few learning curves. But if you're generally tech savvy and have just a general understanding of how apps and things work, you should be completely able to edit and design your own guidebook. And customer service was pretty quick when we needed help if we ever did get stuck (which we did once or twice). Also sidenote: our event was for 200+ people and students. Pros It is very user friendly! I was placed in charge of building and adding all the information we needed for our event to guidebook, and as a first time user I found it easy to learn. First, you can work on it and then publish it and make it live. So no worries about accidently messing up before the big day. Second, I loved that you could edit the features - you can easily add a map, a list of speakers, sponsors (which was super important!), surveys, etc. While also being able to customize the features to what you needed. For instance we need to add a project checklist - I was even able to upload my own icon to match the customized feature. Finally, I appreciated the schedule tracking feature which allowed conference attendees to see what workshops or events they were attending depending on the team/track they were on. Very useful when trying to corral and herd a large group of people. Cons The survey was difficult to figure out how to use. You have to get out of the guide you're working on and create the survey on your dashboard. From there, you have to ht surveys and polls. Then you can create and edit surveys and attach them to specific events - for instance we had surveys for every workshop, so I was able to attach a survey to each and every workshop we had. BUT the issue came with making sure you attached the survey to the correct event/workshop. Also downloading the data from the survey was super counter intuitive and must be done from the dashboard and NOT the survey area. Its a little confusing in that regard. The guidebook is also hard to edit when its live since some of it can be a bit complicated so I highly recommend trying to double check everything before its published/made live. At least one pro to this is you can test the guide out BEFORE publishing it, which was really nice. Review Source Nick A. District Staff Development Coordinator Used the software for: 1-2 years ### "Simple Setup for Events" November 16, 2017 5.0 Guidebook helped me plan and coordinate a staff PD day for my school district. Users were able to interact throughout the day and plan out the sessions they wanted to attend digitally, without needed to carry a paper copy with them. This also helped me promote our day/event as well as provide acknowledgment to those companies that helped support our event. Pros Guidebook is a pretty easy tool to use when coordinating, planning, and scheduling events such as conferences and organizational/ company days. I have used in education when planning PD days for our district or when attending conferences. best part is the mobile app that users get to use and interact with when you make it live. Decent amount of included capabilities as well, that are in the free program, including images, and a feedback system. Cons When using with the free program, you are limited to the total number of downloads of your mobile app. I assume when paying this will change. As of now, the free version has sufficed. Review Source Kris S. Director of Student Activities and Buntrock Commons Higher Education Used the software for: 2+ years ### "Campus welcome information" November 21, 2017 5.0 We know that the majority of our first-year students were able to download the Guide, so we were able to communicate with them for their first weeks. Families who used the Guide were complementary. Pros It puts the essential information in the hands of the people who need it. It's easy to navigate. Icons are universal and understandable. Sending out schedule changes, updates, or reminders is a great feature. Easy for the guest to create a custom schedule. Cons The hardest part is taking a nice, orderly word document and getting into excel format to upload. It's hard to put one session with multiple sections into a format that works for the guest to easily choose and add to their personal schedule. Guest can't add non-Guide events to schedule. Review Source Vicent P. Programador Full Stack Internet Used the software for: 6-12 months ### "Write down your activities in a more didactic and efficient way." May 15, 2018 5.0 With Guidebook to organize my days and write down important things is very simple and fast, it is enough to just look for the app and start to write down. Pros The method of organizing for each of your activities that you can save as a digital book is really amazing and useful, with the app you do not worry about taking paper and pencil as in the old school, although necessary but not so practical. Cons It is a little confusing when looking for your activities and it brings problems when editing, there are cases that do not save the modifications. Review Source Andrew Y. Program Assistant Religious Institutions Used the software for: 2+ years ### "Guidebook helps us look good!" November 21, 2017 5.0 Guidebook helps us offer a tool for our event participants that we'd never be able to create on our own. Pros As a religious, non-profit organization we don't often get high marks for being cutting edge or contemporary when it comes to our uses of technology. We have made some huge strides in the last 5 years and Guidebook has been part of that formula. Guidebook is one of the top things constituents mention in post-event surveys as something helpful we offer to improve their experience. I spend many hours perfecting the setup but I can't take credit for the platform itself. That's all you! Review Source John T. Licensed Local Pastor at Carroll Springs UMC Used the software for: 2+ years ### "We used Guidebook at Annual Conference this past May. It was a way better presentation of events. " August 1, 2018 5.0 This software kept me organized at Annual Conference for the last 2 years. Pros When we had Guidebook as a list of events, dinners, speakers, etc. It was a great way to stay on top of things when so much other stuff was happening at Annual Conference. I even had access to some information that I did not have before because of Guidebook! I simply never saw it when the Conference used printed guidebooks. Cons Depending on the stuff i was looking for, Guidebook was kind of overwhelming my first year, because it was such a Big Conference with a lot of information. Review Source Lindsay P. Senior Professional Development Coordinator Education Management Used the software for: 1-2 years ### "Great App for our Conference" May 7, 2019 4.0 Pros Easy to set-up the app including importing sessions, exhibitors, etc. The help documents are great too! We had a rep contact us and gave us some great suggestions for our app after it was built. Cons For large imports, you have to get the data just right to import correctly. But like I said the help documents were wonderful so not really a complaint. Just have to put something here :) Review Source KD Keven D. Conference Coordinator Education Management Used the software for: 2+ years ### "Guidebook user for over 7 years!" May 2, 2019 5.0 When I began working with Guidebook in 2012, they were a new company and I was new to the event app world. Needless to say, I had many questions over the years. Each and every question was quickly answered by Guidebook's support team. At no time was I made to feel that I was asking a foolish question. Their professionalism and service exceed most companies I have worked with during my career as a meeting planner. Pros The Guidebook event app continues to grow and become more valuable to my attendees. Each year something new is added creating more value. The interactive social feed allows attendees to connect with each other. Pushing out notifications enables me to draw attention to key events during our conference. Evaluation of our educational sessions provided immediate feedback to our presenters. Cons At times there are features I wish were present like being able to jump to a certain letter in the alphabet when listing presenters. However, when I suggest these be added in future updates, I receive positive replies. I also have disliked what seems to me to be a continual change in the interface where the app is built. While it is intuitive and easy to use, the look seems to change too often for me. Review Source KS Kristin S. Event Planner Events Services Used the software for: 2+ years ### "Outstanding value for the price!" December 1, 2022 5.0 VERY positive - the support is incredibly accessible and responsive. The interface is professional in appearance and easy to tailor, and user-friendly. The cost cannot be beat! Pros So easy to set up and super simple for attendees to use. Cons Wish there was a way to put all the course materials in one place for attendees to access Reason for choosing Guidebook We did not switch but have used a couple of other online platforms for other conferences and none are as cost-effective and easy to use for a conference as Guidebook! Review Source VR Verified Reviewer Asst. Vice Chancellor Higher Education Used the software for: 2+ years ### "Easy to Use" November 18, 2021 5.0 My overall experience has been favorable. Again, easy to use and makes conference planning a breeze. Pros I find that Guidebook is easy to navigate and find information for conferences and break out sessions. Cons I can't think of anything off hand that I don't like about the software. Review Source AT Andre T. President Education Management Used the software for: 2+ years ### "Guidebook is useful" September 1, 2022 5.0 Pros Guidebook is very useful when hosting a conference. The attendees are able to see offered workshops, take notes, and connect with colleagues. Cons Guidebook was somewhat expensive for our non-profit organization since we only used it for a few of our large-scale events/conferences. However, the staff was willing to work with us to get the best deal. Review Source Alex S. Marketing Manager Used the software for: ### "Guidebook was AMAZING for our annual event!" November 25, 2015 5.0 We used Guidebook for our most recent annual conference and are definitely planning to use them again! Overall it was a wonderful experience and I'm extremely bullish on the product. The content management system was intuitive and easy to use. I only had a few minor questions, and it was extremely easy to be in touch with their support team, who proved equally helpful and personable. The overall feedback on the app from attendees was overwhelmingly positive, and we we're able to eliminate printing 100%. Review Source WG William G. custodial Supervisor Facilities Services Used the software for: 6-12 months ### "New user Guidebook experience " May 1, 2019 4.0 Overall, for an entry level guide admin, I thought the experience was simple and easy. Customer support was also helpful and reached out during the process for questions without first being contacted by the user. Pros The GUI was very user friendly. I started designing a page without any experience and didn't have any complications. Simple to edit and publish pages/updates. We could plug in a lot of information without yet publishing the guide. It was also very easy to send out our guide (by text link) during our registration. Cons In the past have had difficulty searching for guides, Though this seems to have improved. Review Source ML Margo L. Communications Coordinator Used the software for: 2+ years ### "Guidebook is wonderful, we use it each year for an annual conference!" November 21, 2017 5.0 Pros It's very easy to use, everything is well laid out. It's visually appealing and I can always find what I need. Customer support has been wonderful and they are always helpful! Cons I guess the only thing that I would say I like the least is the cost for upgrades - we would really like to use the "tracks" for our conference, but it is really the only benefit to the upgrade for us so we have chosen not to do it. Review Source LT Liz T. data admin. manager Non-Profit Organization Management Used the software for: 2+ years ### "Excellent product" May 3, 2019 5.0 Pros Ease of use for both admins and users, great quality of app, excellent and useful features Cons The only thing that users ask for is integration with Google Calendar. Review Source ML Meg L. Executive Director Food Production Used the software for: 1-2 years ### "Great App" August 18, 2022 5.0 Pros We were so pleased when we introduced the Guidebook app at our Conference. Very easy to set up, use, and extremely affordable. Cons We had no issues, only praise for functionality on our end. Our Conference attendees reported nothing but compliments. Review Source BY Beth Y. Project Manager Legal Services Used the software for: Less than 6 months ### "We set up an app through Guidebook for our annual company retreat - everyone LOVED it!" November 20, 2017 5.0 We saved countless hours (and paper) by not having to prepare physical binders containing all of the information for our attendees. Everyone loved not having to carry the binders around with them in order to know where to be, where to go, what to do, etc. Pros It was extremely easy to use, update and customize - even with the free version. I will be creating an app for everything now - personal vacations, corporate events and more! Cons The publishing process was a little confusing. Maybe I skipped over some prompts at the beginning that explained it but I had to go digging in the help section for an article that explained how to do it and what happened at each stage. Review Source VR Verified Reviewer Assistant Production Used the software for: Less than 6 months ### "Easy to use, " July 11, 2018 5.0 Pros Easy to use to find books of difficult access, it is easy to use, Books of all kinds and speciality, good. Cons Sometimes it is a bit delayed and is blocked but in general terms it is easy to use and agreeably, good. Review Source JJ Jill J. Coordinator Education Management Used the software for: Less than 6 months ### "We used Guidebook for a recent conference and loved the having everything at attendee's fingertips. " November 21, 2017 5.0 It's a one-stop-shop at your fingertips. Saving trees and money not reproducing tons of materials. Pros Easy to use. Comprehensive. Ability to customize to fit your agency and/or event. Even have the ability to create a QR Code scavenger hunt. Cons For those who are technologically challenged it takes some extra manpower to assist them with the app. Review Source AF Abriah F. Executive Assistant Higher Education Used the software for: 1-2 years ### "Outstanding Aide " December 12, 2022 4.0 Overall Guidebook has been one of the best programs we've used. Each year we find a feature that helps to make our NSO less stressful and more impactful. Pros I really loved the convenience of having one location to place all of our event agendas, maps, surveys, advertisements, reminders, etc. so that our parents and students could find them all when needed. It helped to keep them on schedule during our New Student Orientation as well as gave them a place to find answers to the majority of the FAQ's that would have bombarded our administrative offices. It also reduced the traffic of "lost" individuals on our campus with the map feature. Cons There were a few technical issues we had when trying to upload our agenda, however we reached out to technical support and they were efficient and extremely helpful. We were able to resolve them in no time. Review Source VR Verified Reviewer College House Dean Higher Education Used the software for: 2+ years ### "Excellent tool for conferences, training, orientations etc. " July 24, 2018 4.0 Significantly reduce printing costs and paper usage. Allow individuals to plan better. Send updates in a timely fashion. Allow users to interact with each other. Pros I have used guidebook for a few years now. Most of my usage experience has come as a conference attendee. I no longer need to get tree-killing printed conference schedules (unless I am presenting, then I want a copy)! The tool is very easy to use in most situations. You can create a registration/check-in for folks, put in guides, schedules, reminders, and push notifications to users. I have explored using it for my own office as well, and had worked with guidebook to set up a trial. I thought the tool was very useful for our work (University - training undergraduate student staff), however, the price was a little too high for the extent to which this product would have been helpful, so I decided not to go through with this. Cons The schedule explore can be a little clunky, it will not keep your place at times, randomly refresh itself, etc. The search feature can be your best friend if you know what you are looking for, because the organization system is not designed for any specific context, which means that while it is good for many different uses, it leave a little to be desire in each specific context. Review Source PE Paul E. Technology Adoption & Education Analyst Religious Institutions Used the software for: 2+ years ### "Guidebook's local storage of PDFs overcomes limitations of event wifi reliability" September 1, 2022 5.0 We've used Guidebook successfully for national and regional events since 2016. Event managers can easily build guides on their own. Participants appreciate using the web interface prior to the event and then using the mobile apps onsite. Support team is outstanding. Pros Not many event apps support local storage of documents in order to ensure reliable, simultaneous retrieval by 1000+ participants. I also appreciate the modern, easily customizable interface across mobile and web clients. Cons Important enhancements are needed to make the integrated PDF viewer more useful: ability to go to a specific page number; and within-document search. Reason for choosing Guidebook Ability to store PDFs on each device; ease of use for event managers; white-label enterprise app. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.