Who Uses This Software?

Software development teams use Planio for issue and bug tracking, agile workflows, tight integration with GIT/SVN, wikis and help desk.


Average Ratings

20 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Planio
  • www.plan.io
  • Founded 2010
  • Germany

About Planio

Planio is a Redmine-based bug tracker. You can use Agile methodologies such as Scrum to manage software projects. You can respond to customer support tickets using the CRM tool. Tight integration with GIT or SVN means you can link commits to issues in Planio.


Planio Features

  • Backlog Management
  • Filtering
  • Issue Tracking
  • Release Management
  • Task Management
  • Ticket Management
  • Workflow Management

Planio Reviews Recently Reviewed!

planio

Nov 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Excellent Redmine implementation, I really appreciate the Agile-plugins (burnup/burndown, Agile planning and Scrum board).

Cons: The only weakness as a project tool for me is the Gantt. It's ok to view, but is not interactive. Not enough to lose a star though, this product is real value for money

A really easy project planning product

Nov 03, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I'm using it for bug tracking and project management. Its simplicity is really great.

Cons: Sometimes there can be too many options or options that aren't explained well.

Overall: I liked it because it is simple, easy to use and has a lot of great features and even a free plan if you just need a personal management platform.

Excellent customer support

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I found a minor layout issue with the new look and feel for the PlanIo Redmine site. I raised a ticket and within an hour I had received an acknowledgement of them being able to reproduce the problem and that an engineer had been assigned the issue.

Louise Engel was the customer support person that I dealt with and she was very prompt and professional while handling this problem.

Great service, excellent support

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was familiar with Redmine, so when I moved to the cloud, Planio was a natural choice.
They were very accommodating in terms of tailoring a subscription that suited my needs and I am extremely satisfied with their support.

Customer support and help with migration is great !

Oct 23, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Actually I cannot say much about the tool yet, just started using it recently. I worked with redmine before and on the first impression plan.io looks like a very stable and cosistent setup with nice features like backup, agile board, timesheets and integrated repository. I chose it from many other redmine offerings.

What I'd like to mention is a really great customer support. Plan.io offers free migration services at start. We had Redbooth as our previour task tracker and we needed to migrate all tasks and history from there. The migration was done very quickly (~1,5 workdays) - thanks to Jens Krämer and his team. What's really impressive for me is that they didn't ask for the data in some special format, I just provided them data from Redbooth as I had it and they did all format/encoding conversions and such things. That was very impressive and helpful. Thanks a lot guys ! And good luck with the product ! +1 loyal client from now :)

At the moment, I am happy with Planio

Oct 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started a Planio account almost a week ago and I was supported by a team with a high professional quality. All my requests are solved and within the agreed time.
In special, Jens Krämer, that has worked on my requests, did a good and professional job.

convenience

Oct 06, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: really satisfied with Louise Engel's customer service.

Great service and product!

Sep 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Plan.io has top quality customer service. They are responsive and knowledgeable. The process of migrating into plan.io form our existing redmine server was seamless and they were flexible to meet our needs and timeline. On top of this they saved us 100s of dollars per month.

Redmine is an open source product but they've put together a solid platform with great features that look nice and work great!

Simple, Powerful, Fast, great customer Service...

Sep 11, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Was using my own redmine cloud server instance but wanted something more stable and easy to manage for a corporate envioronment. Looked at Planio and another company. Both good, but the Planio UI is a more familiar redmine look and feel. The price plans are good, they actually have a free bronze plan which they don't advertise - good for 1 person operations. The customer service was very good. They were able to pull in my tasks from my old instance into the new instance, overnight. Then I had a couple of questions, and they always answered within a few hours. Note that they are in Germany so a question in the morning (US) might be answered same day, but one in the afternoon not until the next day. Response times seem good, so far anyway. I really like that they give you the repository for free - install tortoise on your clients and you have a managed, versioned, cloud repository in no time. Awesome. Oh, and the agile boards are included as part of their standard plans, which are very useful.

All in all, extremely happy. Always liked redmine, but using planio to manage/host that is a no brainer. Have used redmine before in projects large and small, and once people understand what it is, productivity goes through the roof. I would say it doubles effective output. Many people don't understand what it is - they think that servicenow or MSProject or Sharepoint can do the same - and to some degree that's true. But redmine/planio takes all of that to the next level, makes it super easy and configurable, and provides an end to end solution all the way from Senior management right down to day to day team members.

Excellent bug tracking project management system

Sep 04, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Works really well with our small team. Very powerful. Technical support first rate.

Great service with outstanding support.

Aug 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very pleased with the service - no performance problems and everything integrates and works nicely. Planio truly shines with support however: fast responses and always of a high and very professional quality. I'd be more than happy to recommend Planio to anyone who is looking for a project management platform.

Insanely fast and useful support

Aug 05, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've had multiple support emails to "Holger Just | Planio GmbH ",
Always received very fast and helpful responses.

Thanks!

Overall very positive.

Jul 28, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The system is reasonably fast, and good at what it does. Problems are responded to promptly (very quickly in some cases!). Over a 6 month period we reported three relatively obscure bugs, and all three were fixed within 24 to 48 hours. The core functionality is strong and reliable.

If there is a negative, it's that the company makes assumptions about its user base which in our case do not apply, especially in the area of external task status change notification. Specifically, the system allows plain text email notifications, but these contain all the task data, which represent a serious potential leak of private information. To avoid that, one can activate encrypted email notifications, but then every member of the system MUST have encrypted email setup in their email client.

As anyone who has ever tried to configure that in Outlook or Thunderbird can tell you, the installation of a certificate and the configuration of the client to use it are fraught with difficulties. Many people just give up. An ideal solution would be for the system to support plain-text email notification of task status changes as it does now, but with the option to not include the details, just the task title and the statement "The status of this task has changed. It is now assigned to you with XXXX Priority. Please see the task for details [link]".

However, this is a relatively minor problem that does not detract significantly from our overall positive experience using the system. It's a strong solution.

Vendor Response

by Planio on August 04, 2015

Hi Bob, Thank you very much for your valuable feedback. It is highly appreciated. Regarding our email update functionality, I completely agree with you that email is not a safe medium to transmit sensitive data. That's why we introduced OpenPGP encryption for all email notifications a while back. You can read my blog post about it here: http://plan.io/blog/post/90456288938/closing-the-email-encryption-loophole-with Unfortunately, setting up email encryption is still trickier than we wish it would be, depending on the email client you are using. However, we consider offering email notification encryption via OpenPGP to be the best of the options currently available to service providers like us. I will forward your feedback regarding the removal of certain information from the notification emails to our product team, though. Thanks again, please don't hesitate to get back to me at any time with any questions or feedback. ~ Jan Schulz-Hofen, Managing Director

Brilliant Customer Service

Jul 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would just like to thank you so much for the excellent customer service I have received from your member of staff Louise Engel. She has been very helpful responding to queries efficiently and effectively and always with great courtesy. She is an asset to your organisation.

Flawless

Jul 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The communication between the costumer and the company is very good. If you have any questions or problems you will get an answer right away. They help you with anything, big or small, and take you seriously.

Git over HTTPS

Jul 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Asked for support whether Git over HTTPS was supported. This seemed not to be the case, but they implemented it within 24 hours and it's running!

Excellent PM-tool for small/medium projects

Jul 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent Redmine implementation, I really appreciate the Agile-plugins (burnup/burndown, Agile planning and Scrum board).

The only weakness as a project tool for me is the Gantt. It's ok to view, but is not interactive. Not enough to lose a star though, this product is real value for money

Dec 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Mar 09, 2016
4/5
Overall

Feb 01, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
4 / 5
Value for Money