Who Uses This Software?

Podiatry practices nationwide looking for a suite of solutions to improve and simplify their workflow.


Average Ratings

34 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • NEMO Health
  • traknetsolutions.com/
  • Founded 2013
  • United States

About TRAKnet

TRAKnet is an expandable, podiatry-specific, 2015 ONC certified, all-in-one practice management platform. TRAKnet incorporates charting, billing, and scheduling, all into a single system allowing an effortless transition from scheduling to encounters and claims. TRAKnet was created by podiatrists to focus on the unique business needs of other practicing podiatrists and provides a multitude of solutions for the challenges that practices face today.


TRAKnet Features

  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling
  • Appointment Scheduling
  • Charting
  • Compliance Tracking
  • E-Prescribing
  • Handwriting Recognition
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Self Service Portal
  • Voice Recognition
  • Claims Processing
  • Claims Scrubbing
  • Code & Charge Entry
  • Compliance Tracking
  • Customizable Dashboard
  • Dunning Management
  • Insurance Verification
  • Invoice History
  • Practice Management
  • Quotes/Estimates
  • Remittance Advice
  • Appointment Management
  • Billing & Invoicing
  • Claims Management
  • EMR / EHR
  • Patient Portal
  • Patient Records
  • Scheduling
  • SOAP Notes

TRAKnet Reviews Recently Reviewed!


Our practice has been using Traknet since Traknet 2.0 and it is the perfect EHR .

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Traknet makes scheduling patients easy and efficient. Our doctors also find dictating progress notes in Traknet results in very comprehensive and thorough notes. The ability to save scans within a patients chart allows for our office to have complete medical documents so that our patients will receive the most quality care. Traknet is user friendly and our front office staff as well as our medical assistants have been able to learn the software with ease.

Cons: The two cons with Traknet is that with the e-fax service is limited to one company that does not offer reasonable prices and e-prescribing is quite difficult.

Overall: The benefits Traknet offers our practice is the streamlined process of charting patients for our doctors which allows them to spend more time with our patients. Traknet aides the running of a private practice by allowing our staff to have a complete patient focus. The ability to take copays and track in-office spending is a great benefit for our practice as well that would otherwise be provided by different services.

Traknet is a wonderful system for podiatrists. I love the smooth user interface and extra features.

Feb 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Traknet is always looking to implement new, helpful features into their software. I don't have to worry about correctly reporting insurance requirements and billing is a breeze. The customer service is great! I'm always able to resolve any issue in a prompt manner. It's so easy to manage the daily schedule. The referrals section makes sending consultation notes an stress-free task.

Cons: Sometimes the software updates don't apply correctly. I've had to uninstall / reinstall the program a few times in the last 6 months. The monthly price is a little steep. Especially if we wanted to use the cloud option. I wish that when we put in the MIPS questions on the note that the correct code would populate in the invoice. That would be a big time saver!

Capterra loader

Awesome EHR for Podiatry

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1. That it caters to Podiatry

2. Ease of use - I pretty much trained myself because I started learning it before all the training videos were available.

3. Webinars

Cons: I think the reports could be improved. I have had several times whereas I had to run 2 or 3 reports and then manually combine numbers to come up with the results I needed.

Overall: I have been using Traknet since 2011. I have used all phases of the program from scheduling, charting to billing. It is easy to use and gets the job done. Since Nemo has taken over ownership it has continued to evolve and change as needed and they are constantly adding new tasks to the program. All of this helps to streamline the processes in our office.

Have used this system from its inception of 3.0 for 4 years.

Jan 18, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Have used this system extensively for 5 years and am very ready to switch to a more modern efficient system very soon.

Cons: Lots of cons here. I don't like that I often lose progress notes when more than one user is in a note at the same time or if you, by mistake open the same note twice you will always lose the saved note. Don't like that the patient portal is suboptimal. Don't like that template access and configuration is archaic and takes too many steps to configure. Don't like that you cannot insert graphic material within the progress note . Prescription writer is not user friends is hard to use.

prior notification of updates or system crash would like to be notified prior via email

Feb 28, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The simplicity of the program makes it easy to use . And has step by step guide for a particular situation that you may encounter

Cons: That it does not have the capability to download remits on excel also I am visually impaired and would like the font a little bigger it well help me with getting through the fields quicker;.

Vendor Response

by NEMO Health on March 02, 2018

Karen,

When our product has a new release, we send an email to all users. It sounds like you may not be getting those notifications. We are going to be sure you are on the list and reach out to you to ensure you are satisfied.

Thank you for your review and your on-going support as a TRAKnet user!

Tracknet Review

Jan 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The scheduler and patient data is easy to access. We have many people in the system throughout the day and the system works well.

Cons: I would love to be able to schedule my doctors appointments in groups by kind of appointment. I am not currently able to do that without blocking the whole hour for the day. I would love columns to schedule in. My employees also have a hard time with the clocking in and out system. The system is not always current time and it causes a few issues.

Overall: We are looking at streamlining our billing and have had wonderful help with that process.

Easy to Use

Jan 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Traknet is very easy to use and Nemo is continuously adding features to stay current. They offer many integrations to choose from including Demandforce which is fantastic as well. The customer support staff is top notch and always willing to go the extra mile to help you.

Cons: I do not have any cons for this software. Nemo has an idea wall to offer suggestions to help improve Traknet, over the years many of those suggestions have been taken into consideration.

Overall: Overall, Traknet is very simple and easy to use. Would definitely recommend.

Great Podiatry EMR

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the integration with credit card acceptance and Demand Force patient reminders.

Cons: I really have no complaint and almost never have to call for support.

Overall: I have been a user since 1995(Soft Easy) as the company changed ownership and numerous upgrades to Traknet 3.0 I like the changes made throughout the years that included billing, eligibility and electronic remittance saved me a lot of time, easy to use software. MIPS & MACRA A + Credit card integration for copay's and patient balances. Now I enjoy uploading patient statements no more stuffing envelopes! Oh my God so much improvement I just love it all!

TRAKnet is very user friendly. The support is top notch, owned by podiatrist; keeping it up to date

Feb 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Windows based, easy to use. The support team is GREAT! Clerical & clinical staff can work continuously. Current, up to date with all Medicare requirements. Great webinars for learning the system. Webinars that also keep us informed of future changes. Support team is eager and willing to help with any questions. ALWAYS available. Best podiatry software we have ever used. - On the billing side: it's so easy to use. Claims submission is a breeze.

Overall: Makes scheduling, billing and doing clinical work effortlessly.

Very easy to use, wish it could connect and integrate into larger systems.

Mar 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Customer support, intuitive nature of the program. The program understands the needs of podiatric physicians and surgeons better than Epic.

Cons: No connectivity/integration into larger systems. When using Epic, history, labs and studies can be imported quickly into the note. With TRAKnet, all of it must be entered individually by the user. Once signed off, Epic notes upload into the system. TRAKnet stays in your office and must be sent by hand to referring and collaborating providers.

Traknet

Jan 10, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I think its easy to use and when we hire new people they learn it quickly. I love that you can fax from it now, that makes it so much easier. Insurance eligibility!

Cons: the Dr would say it is the notes, it is very frustrating when an update is done and then it doesn't work properly.

Overall: I love being able to schedule appointments and file insurance all from the same software. Before Traknet I had to do so much insurance by paper claims and have electronic claims is so much easier.

I've evaluated all software available for podiatry. Traknet is the most comprehensive.

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We used to do our own billing. RCM, a branch of NEMO Health now does it for us. They're experts! Don't waste your time trying to do it in-house. We now have a team of billers working my account. We could never do that before. They've got it covered.

Cons: I believe the software is the best complete product on the market for podiatry practice management. They are always innovating to make it better and they listen to their customers.

Easy to use! Podiatry specific. Company run by podiatrist who know what podiatrist need!

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Podiatry specific! Easy to use. Easy to customize. Has pre-built templates. Software is always being updated

Cons: Like all EHR software, it sometimes takes away from interacting with the patient, but does allow me to quickly review information needed for patient treatment

Overall: Practice management consulting, along with the ability to outsource my billing to NEMO Health. They also have an e-commerce company built in.

Don't waste your time

Aug 08, 2019
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money

Comments: Not a pleasant one. I have had several issues with them, mainly on the billing side. If you want a simple, inexpensive, no frills EHR, it's acceptable. If you are a highly productive practice with lots of revenue, this would be a step backwards. Management has also not been helpful in responding to the needs of its physicians.

Pros: Word based documentation makes it easy to manipulate and create templates. There is also a library of user templates that one could build off of that is useful.

Cons: Where do I start? Significant limitations in billing and data collection. There is virtually no ability to manipulate software to elicit useful data that can help direct patient volume and traffic. Software is antiquated and low octane. If they do your RCM (revenue cycle management) as well, watch out. Terrible service! They've gone through several managers and are basically hiring people off the street with little to no billing or coding experience. Certainly no podiatry experience. I had 4 different billing leads while I was with them. You will also have to pay for data access once you leave. The patient information will be difficult to transfer to a new system as well.

Traknet is the best software for podiatry

Jan 09, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Because it is for podiatry only and that the soft ware developers are also users

Cons: I think that since we went to the cloud that it is slow and that we have a hard time updating the multimedia

Overall: I feel that if you are a podiatrist then this is a software that is made for you and not every other doctor so what is in the system is what you need to run your practice.

I've enjoyed using TrakNet in my practice. It's functionality fit my needs.

Mar 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Podiatry specific, customization available with my practice. Usually, the support staff answer the phone quickly, and are able to answer any question quickly.

Cons: The updates are sporadic and infrequent. Some features should be included in the usage fees, but are "added on" expenses.

Overall: I enjoyed the straight forward charting and billing.

Great software at a great price

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Software is easy to use, with both billing and charting along with practice management reports. Very easy to learn. Fantastic customer support.

Overall: easy to use, contains billing and notes

There is nothing negative about the software, I like the price, the easy to navigate screens and the ability to write electronic Rx

Best Podiatric Software

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to work in the system and the different areas.

Cons: In scheduling that I can't copy a whole day of patients to another day, that I have to enter them each in individually.

Overall: Every issue I have had with Traknet gets solved quickly, so I am not on the phone for hours during business hours.

Easy to use

Mar 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Podiatry specific and easy to create templates and import export data and works well in a busy multi physician practice.

Cons: Cloud version is challenging and the switch from server based system was less than efficient or pleasant but did mostly get resolved

Software is great for Podiatry

Jan 24, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, easy to learn, has billing and charting together, great customer support they really care about customers

Cons: I haven't had anything negative related to the software. Other than we are required to use electronic software in our practices

Overall good

Jan 09, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is easy and convenient to make patients charts, send meds electronically, easy reviewing past visits.

Cons: Not able to find meds with certain doses.

Software needs to be frequently updated for better functionality.

I have used Traknet with several of my accounts and found that it was basic.

Jul 24, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It is basic and does not have to much going on, so it does not overwhelm the user. I have used more complex software but if your practice does not require a lot, then Traknet would be fine.

Cons: It is limited as far as functions, but then again it is podiatry specific. Some of the functions could be updated.

Overall: It allowed me to access and update patient info. for billing and charting purposes.

Traknet Review

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use and navigate through to find what you need.

Cons: There isn't anything that I don't like about Traknet.

Overall: Verification of insurances and determining patient deductibles and OOP is easy.

It is a very user friendly program. Customer Service has helped me in a timely manner.

Feb 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is podiatric specific which makes it easier to use. The webinars provided are helpful in learning how to use it. Able to get help with questions quickly and efficiently.

Traknet

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: There are multiple options to make notes, templates, etc

Cons: Sometimes the editing of templates can be a little harder than what I would expect

Podiatry

Jan 11, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I think it is a great software for podiatrist.

Cons: With multiple users I think it's a little pricey.

Customer service is timely and the program is easy to use. Podiatrists should only be using TRAKnet.

Jan 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use and understand. It is designed with the podiatrist in mind and helps make my job easier.

Traknet is very user friendly!

Jan 16, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Traknet is very user friendly. I have used it for several years and love it. The customer service is top notch.

I have had a little experience with Medi Touch and Athena and find them extremely user unfriendly.

Cons: For a while it seemed like there was a system update every other day.

Overall: The program is very easy to navigate.

Software is slow due to defaults. Reports are many but mostly useless.

Jun 12, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: Smart sheet ICD 10 code system works very well, is really the only reason I kept the program when ICD 10 came along, many others dropped it as too expensive and support issues were always an issue. Charting is done fairly well and not too burdensome.

Cons: Defaults slow the system instead of allowing you to choose the information pulled. Support does not respond, very poor. Could be a good program with different emphasis, works too much on MIPPS / MACRA etc when almost no one in podiatry is reporting. Gave 2 stars for value based on support and incorrect direction for profession.

Capterra loader

Traknet

May 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It was user friendly. Want to go back to it. Waiting for someone to set up a demo with me since it has went cloud based.

Cons: The only reason we left to start with was because when it went to cloud based the cost went way up but they have brought the price back down

Terrible experience especially when deciding to switch

Jul 27, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

Comments: Do not recommend. Stay away

Pros: Did not like this product at all. I cannot recommend this software in any way. The software kept changing, but instead of getting better it go worse.

Cons: Everything. Then when we decided to switch they would not allow me to unlock my own database. Had to pay them a monthly fee to access my own data sitting on my own server. Considered suing them over it but it would have been too cumbersome.

All EMR pose problems for practcioners bu TrakNet makes it easier with their support team

Jan 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of customization and the technical support team. Integration of practice management and continued development. Instead of saying no they do what they can with the limitations we may have.

Cons: Fax portal need more development. Wish you could resend ERx and print off a secondary copy. I would like a patient picture up whenever you have a note opened

Frustratingly slow.

Oct 02, 2018
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

Pros: Can't think of any.

Cons: Did I mention its slow. Takes forever to change screens. Such a waste of time. Hate it. Hate it. Hate it.

TRAKnet review

Oct 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Support is good. Training involves trainer, videos and written instructions. Easier to catch up on notes once you learn the program.

Cons: No Telemedicine capacity. No IPad capacity. No Dictation capacity. Burns through the allowed Gigs on my Verizon MiFi like crazy.