NEMO Health

TRAKnet

4 / 5 18 reviews

Who Uses This Software?

Podiatry practices nationwide looking for a suite of solutions to improve their workflow.


Average Ratings

18 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • NEMO Health
  • traknetsolutions.com/
  • Founded 2013
  • United States

About TRAKnet

TRAKnet is a podiatry specific EHR that enables seamless operations. Built on the trusted Microsoft SQL Server platform, TRAKnet incorporates charting, billing, and scheduling, all into a single system allowing an effortless transition from scheduling to encounters and claims. TRAKnet was created by podiatrists to focus on the unique business needs of other practicing podiatrists and provides a multitude of solutions for the challenges that practices face today.


TRAKnet Features

  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition
  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code & Charge Entry
  • Patient Eligibility Checks
  • Patient Payment History
  • Payment Processing
  • Practice Management
  • Remittance Advice
  • Statements & Collections
  • Claims Management
  • E-Prescribing
  • EMR / EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Multi-Office
  • Multi-Physician
  • Patient Billing
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling

TRAKnet Reviews Recently Reviewed!


Our practice has been using Traknet since Traknet 2.0 and it is the perfect EHR .

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Traknet makes scheduling patients easy and efficient. Our doctors also find dictating progress notes in Traknet results in very comprehensive and thorough notes. The ability to save scans within a patients chart allows for our office to have complete medical documents so that our patients will receive the most quality care. Traknet is user friendly and our front office staff as well as our medical assistants have been able to learn the software with ease.

Cons: The two cons with Traknet is that with the e-fax service is limited to one company that does not offer reasonable prices and e-prescribing is quite difficult.

Overall: The benefits Traknet offers our practice is the streamlined process of charting patients for our doctors which allows them to spend more time with our patients. Traknet aides the running of a private practice by allowing our staff to have a complete patient focus. The ability to take copays and track in-office spending is a great benefit for our practice as well that would otherwise be provided by different services.

Traknet is a wonderful system for podiatrists. I love the smooth user interface and extra features.

Feb 28, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Traknet is always looking to implement new, helpful features into their software. I don't have to worry about correctly reporting insurance requirements and billing is a breeze. The customer service is great! I'm always able to resolve any issue in a prompt manner. It's so easy to manage the daily schedule. The referrals section makes sending consultation notes an stress-free task.

Cons: Sometimes the software updates don't apply correctly. I've had to uninstall / reinstall the program a few times in the last 6 months. The monthly price is a little steep. Especially if we wanted to use the cloud option. I wish that when we put in the MIPS questions on the note that the correct code would populate in the invoice. That would be a big time saver!

Software is slow due to defaults. Reports are many but mostly useless.

Jun 12, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Smart sheet ICD 10 code system works very well, is really the only reason I kept the program when ICD 10 came along, many others dropped it as too expensive and support issues were always an issue. Charting is done fairly well and not too burdensome.

Cons: Defaults slow the system instead of allowing you to choose the information pulled. Support does not respond, very poor. Could be a good program with different emphasis, works too much on MIPPS / MACRA etc when almost no one in podiatry is reporting. Gave 2 stars for value based on support and incorrect direction for profession.

Have used this system from its inception of 3.0 for 4 years.

Jan 18, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Have used this system extensively for 5 years and am very ready to switch to a more modern efficient system very soon.

Cons: Lots of cons here. I don¿t like that I often lose progress notes when more than one user is in a note at the same time or if you, by mistake open the same note twice you will always lose the saved note. Don¿t like that the patient portal is suboptimal. Don¿t like that template access and configuration is archaic and takes too many steps to configure. Don¿t like that you cannot insert graphic material within the progress note . Prescription writer is not user friends is hard to use.

prior notification of updates or system crash would like to be notified prior via email

Feb 28, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The simplicity of the program makes it easy to use . And has step by step guide for a particular situation that you may encounter

Cons: That it does not have the capability to download remits on excel also I am visually impaired and would like the font a little bigger it well help me with getting through the fields quicker;.

Vendor Response

by NEMO Health on March 02, 2018

Karen, When our product has a new release, we send an email to all users. It sounds like you may not be getting those notifications. We are going to be sure you are on the list and reach out to you to ensure you are satisfied. Thank you for your review and your on-going support as a TRAKnet user!

TRAKnet is very user friendly. The support is top notch, owned by podiatrist; keeping it up to date

Feb 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Windows based, easy to use. The support team is GREAT! Clerical & clinical staff can work continuously. Current, up to date with all Medicare requirements. Great webinars for learning the system. Webinars that also keep us informed of future changes. Support team is eager and willing to help with any questions. ALWAYS available. Best podiatry software we have ever used. - On the billing side: it's so easy to use. Claims submission is a breeze.

Overall: Makes scheduling, billing and doing clinical work effortlessly.

Very easy to use, wish it could connect and integrate into larger systems.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Customer support, intuitive nature of the program. The program understands the needs of podiatric physicians and surgeons better than Epic.

Cons: No connectivity/integration into larger systems. When using Epic, history, labs and studies can be imported quickly into the note. With TRAKnet, all of it must be entered individually by the user. Once signed off, Epic notes upload into the system. TRAKnet stays in your office and must be sent by hand to referring and collaborating providers.

I've evaluated all software available for podiatry. Traknet is the most comprehensive.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We used to do our own billing. RCM, a branch of NEMO Health now does it for us. They're experts! Don't waste your time trying to do it in-house. We now have a team of billers working my account. We could never do that before. They've got it covered.

Cons: I believe the software is the best complete product on the market for podiatry practice management. They are always innovating to make it better and they listen to their customers.

Terrible experience especially when deciding to switch

Jul 27, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: Do not recommend. Stay away

Pros: Did not like this product at all. I cannot recommend this software in any way. The software kept changing, but instead of getting better it go worse.

Cons: Everything. Then when we decided to switch they would not allow me to unlock my own database. Had to pay them a monthly fee to access my own data sitting on my own server. Considered suing them over it but it would have been too cumbersome.

Easy to use! Podiatry specific. Company run by podiatrist who know what podiatrist need!

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Podiatry specific! Easy to use. Easy to customize. Has pre-built templates. Software is always being updated

Cons: Like all EHR software, it sometimes takes away from interacting with the patient, but does allow me to quickly review information needed for patient treatment

Overall: Practice management consulting, along with the ability to outsource my billing to NEMO Health. They also have an e-commerce company built in.

I've enjoyed using TrakNet in my practice. It's functionality fit my needs.

Mar 05, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Podiatry specific, customization available with my practice. Usually, the support staff answer the phone quickly, and are able to answer any question quickly.

Cons: The updates are sporadic and infrequent. Some features should be included in the usage fees, but are "added on" expenses.

Overall: I enjoyed the straight forward charting and billing.

Great software at a great price

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is easy to use, with both billing and charting along with practice management reports. Very easy to learn. Fantastic customer support.

Overall: easy to use, contains billing and notes
There is nothing negative about the software, I like the price, the easy to navigate screens and the ability to write electronic Rx

Easy to use

Mar 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Podiatry specific and easy to create templates and import export data and works well in a busy multi physician practice.

Cons: Cloud version is challenging and the switch from server based system was less than efficient or pleasant but did mostly get resolved

Software is great for Podiatry

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, easy to learn, has billing and charting together, great customer support they really care about customers

Cons: I haven't had anything negative related to the software. Other than we are required to use electronic software in our practices

I have used Traknet with several of my accounts and found that it was basic.

Jul 24, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is basic and does not have to much going on, so it does not overwhelm the user. I have used more complex software but if your practice does not require a lot, then Traknet would be fine.

Cons: It is limited as far as functions, but then again it is podiatry specific. Some of the functions could be updated.

Overall: It allowed me to access and update patient info. for billing and charting purposes.

It is a very user friendly program. Customer Service has helped me in a timely manner.

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is podiatric specific which makes it easier to use. The webinars provided are helpful in learning how to use it. Able to get help with questions quickly and efficiently.

Customer service is timely and the program is easy to use. Podiatrists should only be using TRAKnet.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use and understand. It is designed with the podiatrist in mind and helps make my job easier.

All EMR pose problems for practcioners bu TrakNet makes it easier with their support team

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of customization and the technical support team. Integration of practice management and continued development. Instead of saying no they do what they can with the limitations we may have.

Cons: Fax portal need more development. Wish you could resend ERx and print off a secondary copy. I would like a patient picture up whenever you have a note opened