Zoom Video Communications

Zoom Video Conferencing


4.5 / 5
1399 reviews

Who Uses This Software?

Enterprise, SMB, educational institutions, and healthcare organizations all use Zoom.


Average Ratings

1399 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.99/month/user
  • Pricing Details
    Visit https://zoom.us/pricing for more info.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Zoom Video Communications
  • zoom.us
  • Founded 2011
  • United States

About Zoom Video Conferencing

Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Our solution offers the best video, audio, and screen-sharing experience across Windows, Mac, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems.Zoom was founded in 2011 by experienced leaders and engineers from Cisco and WebEx.


Zoom Video Conferencing Features

  • Brainstorming
  • Calendar Management
  • Contact Management
  • Content Management
  • Discussion Boards
  • Document Management
  • Project Management
  • Real Time Editing
  • Task Management
  • Version Control
  • Video Conferencing
  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • Electronic Hand Raising
  • Mobile Access
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Real-Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

Zoom Video Conferencing Reviews Recently Reviewed!


Zoom, Zoom, Zoom - For a smooth ride to your next online event

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Affordable. Reliable. Easy. That's Zoom in a nutshell. We have experienced the heartache of running a webinar only to have the audio cut in and out and glitch the entire time - ultimately causing our attendees to drop off. But, that's not the case with Zoom. Our company, belonging to the industry of software QA and testing, regularly hosts remote meetings to check in and collaborate on progress and future team initiatives. We decided to make the switch from GoToMeeting (a great alternative to Zoom) because it fit our needs more accurately. Zooms customer support is remarkably responsive and very quick to solve any issues encountered. Pros Zoom video conference calling and webinar is fitting for any sized company or organization. Meetings can be scheduled within seconds and added directly from Zoom's platform to Google Calendar, Yahoo Calendar, or Outlook Calendar; which allows you to set up invites and add additional attendees. Zoom provides the option to either enroll in a monthly or an annual plan, in which you can choose to deactivate and/or reactivate at any time (beneficial for saving extra bucks if you do not run regular monthly webinars). The plan that includes 100 participants, for both video conferencing and webinar, are priced at an affordable price per month (GoToWebinar is nearly double in price for the same plan). The audio on calls and webinars comes across crisp; we have never experienced any issues with dropped calls or glitches during webinars). Having the ability to join calls and webinars from any desktop, tablet, and/or phone (iOS and android) is convenient for anyone looking to access meetings on the go. Zoom includes various features, i.e. live screen-sharing, whiteboard, etc., which helps relieve the difficulties of working remotely. If you are holding an international meeting, I.e. training, trainees can join by laptop and listen over laptop speakers (they would have to use laptop and not call in directly via phone to avoid having to pay for extra international call credits - which costs an additional /month). Zoom comes in handy when working with distributed teams; Zoom's conference calling features are great for doing demos, exercises, sprint planning, etc.

Cons: When joining a webinar or a call via mobile device, it's unclear how to join audio (I thought there was something wrong with my phone because it was telling me my audio was on but I could not hear anything during the webinar - turns out I couldn't see the audio number which was hidden behind the webinar). If anyone else has this confusion you can also look at the original webinar confirmation or follow-up reminder and locate the call-in number there. The poll questions and results to not display in the webinar recordings so you will have to edit or takes screenshots and merge them into your recording (we use I movie to do this).

Zoom is the backbone of my coaching practice.

Mar 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have been using Zoom for a few years now. I love its ease of use and quality. How many times have I been on a Skype call and it froze in the middle???? I avoid Skype at all costs now.

With Zoom I can easily schedule my client meetings. I actually have the invitation already pasted into my appointment confirmation and reminder autoresponder, with the url and dial-in information. It's so easy to manage appointments this way.

The recording feature is helpful as well. When your session is over, the recording is available in different formats, video and audio, and gets automatically processes and stored in your computer and available to upload to my clients.

I like the video conferencing feature for groups as well, with different screen possibilities. I can choose to view everyone at once, only a few people at once, or the speaker. This is helpful for webinars and group coaching.

Share screen is a feature I use in different ways. For client enrollment conversations. I can actually share the Agreement form and go through all of the contract terms in real time, being able to close the sale more quickly. In client sessions I can go through their website or materials and give real-time feedback, which is invaluable.

Chat feature makes workshops, webinars and group sessions engaging and lively. The speaker can read the chat questions and comments and respond.

Cons: I can't find much to compain about. I was using the free feature and was dissapointed that I couldn't have a longer session with more than one person, but I've since upgraded. There is a video tutorial for how to do a background in the upgraded version but I'm finding it a little hard to follow. At one point I thought I had a different version of Zoom than the one they were showing. So that was confusing.

Overall: Gives me an edge over my competitors, credibility, community, communication, engagement. Added value to coaching experience -- recordings are priceless.

Incredible. Extremely easy to use (as a host and as an end user), and works well.

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use is its best feature. From the host point of view, it is easy to access all of its features. Setting up a meeting is quick, sending out invites is easy, connecting to the meeting and starting a meeting couldn't be easier. From the end user point of view, this system is great. It doesn't need to be installed on the user's PC by an administrator. We just click the meeting link, the meeting launches in a temporary instance, and we are good to go. There is an app for Android and iOS, but those too are easy to install. It uses whatever camera, microphone, and speakers you've got setup on your device. We use this software as part of our Distance Learning programs. And we've used it with schools, museums, and hospitals. Think kids that are sick and cannot leave the hospital. Or kids from a landlocked state, who haven't seen the ocean. We take them on virtual tours of our Aquarium, and show them the bay and the shipping channel, and it's all LIVE VIDEO and two way communication so we can answer questions and show the kids what they want to see. This software is so easy to use, not just for our staff, but also for educators and hospital staff. It's extremely easy for them to click a link and know the software will work without their having to call their IT staff to install software and test it over and over again. We have not had any problems whatsoever with connecting to Zoom or during our meetings that weren't related to our internet or end user's internet connection.

Cons: I'm hard pressed to pinpoint what I like least about this software. Seriously, it's easy to use, it has a lot of features, and everyone likes it. I would say maybe the cost is probably the worst thing about it. But honestly, it is not even that expensive.

Overall: Biggest benefit is helping us to serve out our mission of education and conservation by letting us reach students who cannot come to us.

Capterra loader

An alternative to communicate

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom seems to me a very good program as an alternative for all those people who use videoconferencing a lot. Some use Hangouts, others Skype, and it depends on what you as a user are looking for.

What I like most about Zoom is that it is a program that you can use to give a more business aspect to your presentations or virtual meetings since there are few people who know this application that has nothing to envy to Skype. In fact it seems a thousand times more stable and much more intuitive to use.

One of the features that I like most about this application is that it assigns you a unique room number (it would be something like your identification in the application). With this number you will be able to invite partners, friends, family, clients and potential prospects to connect to your room through this number. For example, my room has a number, that is, if someone enters that ID on the platform, it would be connected to my room.

Now, other things that I like about the application is the notification that is sent when someone tries to enter your room, before you have opened it.

I choose between Zoom and Skype, I would choose Zoom a thousand times.

Cons: Like any application, there is a paid version and a free version.

The only bad thing about having the free version is that you have a limit of 40 minutes each time you open your room. That is to say that if your presentation lasts 1 hour, after 40 minutes it will close and you will have to reopen it to finish the presentation.

So if you need more than 40 minutes to use your room I blindly recommend that you pay for the premium version. It will give you unlimited time and your capacity of participants in the room will increase considerably.

Overall: The best tool to give presentations about business, virtual classes and group connections.

It is a very stable tool with a high quality. Since I use it, I do not even open my Skype.

Critical for Medium to Large Remote Companies

Oct 03, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It makes video calling with large groups super easy, allows for video call record, easy invite with a link to call, scheduling calls. I use the Desktop app most the time, but the mobile app has been very handy for calls on the go. I've never used a video conferencing app that can support so many callers in one session, makes for a pretty magical experience to bring your whole team together from literally across the world.

Cons: Zoom for me does have call stability issues. Overall I have relatively rock solid internet connection, yet it can drop video calls from time to time. The tricky thing is it's hard to know who drops the call. It's a con, but I want to be gracious to Zoom because they essentially perform a miracle every time you make a call with tons of people. I wish they had a better way to downgrade video performance but keep video calls live.

The truth still stands that I'm not sure anyone else is doing what they are capable of, so overall still very pleased despite the occasional hiccup with connection.

Overall: This is video conferencing made available to nearly anyone with it being available on every major platform and supports dial in. If you work with teams of 10 or more and need video conferencing I've found no other service that work better.

We use Zoom at my company for every meeting from 1:1s to All Hands meetings of 90+ people (up to 500 I believe). Overall the product is quite simple and makes Video and VOIP calling easy. It has a great ability to allow you to schedule video calls in the future and share a link to the video. This is super handy for calls within your team or outside.

Recommendations to other buyers: Have fast and consistent internet speeds if you intend to take regular calls. Spotty connections can be a damper on calls.

The Best All-Around Conferencing Program

Jan 26, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1. It's very easy for people who don't have Zoom installed to join your meeting -- they just click the link and they're in.

2. Excellent audio and video quality, especially if an attendee is in a place where connectivity is poor.

3. Very good value for money

4. Add-ons such as breakout rooms and webinars

5. Advanced screenshare and annotation features, including sharing computer audio

6. Ability to use either the computer audio or dial-in from a telephone

Finally -- and I coudln't say how this happened -- but in 2016 I emailed them saying that I couldn't figure out how to do certain things on the platform and wanted to cancel, and Eric Yuan, the CEO of the company, got on a Zoom meeting with me to explain how to make Zoom meet my needs. And to be clear, I wasn't an enterprise customer on a huge plan -- I had the lowest of all individual subscriptions. That interaction made me a fan for life.

Cons: There's very little that I don't like. I dislike that in the mobile version if I switch to another application it turns my video off, but that may apply to competitors as well. Sometimes if a person has high security settings on their machine, the download wont' be automatic. Having it at as a stand-alone application has many advantages, but the disadvantage is that it's not quite as simple as a browser-based webapp.

Overall: Zoom allows me to work! For yeas I've taught lessons online, and exclusively used Zoom. Because of its amazing reliability all over the world, I don't ever have to worry about having a backup plan. Zoom lets me do what I do best, and I couldn't recommend them more.

One of the Best Video Conferencing Softwares

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The company I owned had 70% of our contract employees in different countries. I was so tired of using Skype because it was unreliable. I had dropped calls, poor audio, and video, with numerous other problems. I started using Zoom for all of our video conferencing needs and have not looked back.

The audio and video quality is excellent. I have not had any problems with dropped calls or low-quality audio. We would normally have 8+ people on the call and it just worked easily for everyone.

Anybody can share their screen to show what they are working on. One of my favorite features is being able to record the session after it was finished. Being able to record is nice for anybody that might have missed the meeting they can go back and watch what they missed.

The app worked great for Android. I do not have an IOS and so I can not speak about the IOS app but I'm sure it works the same.

Cons: It is hard to think of something that I didn't like about the software or something I had problems with. Maybe it would be nice to see a little more customization options during the video conference. Such as you can adjust all of the video windows to any size you want and allow multiple levels of options per the user. This is really not a big deal but it would just be nice.

This is a great software, it's light and not very demanding in regards to PC specs.

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: After looking for so many programs to use on my laptop, I found Zoom. It has everything I need, a board, efficiently sharing my screen and in good quality, fluent audio, and I can send invite links to my students and friends. The fact that I can record the calls, including the video, without a huge detriment in my RAM, also stands out, because I used to use one program for calling my clients and another one to record them.

avorites:

1. Easy screen recording. You just click the recording button when you start and when the meeting ends, it just takes a little bit to render and then it will be in your folder as an MP4.

2. Private and general chats.

3. Board with every necessary tool to explain anything I need.

4. Performance on my laptop.

Cons: I have no cons.

I still can't think of anything bad to say about this, so, at the moment, I have no cons to speak of.

Capterra loader

Conecting the team in 4 different locations

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What i love about Zoom is that it is so easy to connect the digital team from multiple cities, sydney, melbourne and manila, in a simple click of the button. Being able to schedule meetings, send out invitation codes and easily coordinate digital team meetings helps make the team run a smooth sailing ship.

One thing we love about this software is that it allows us to share screens with each other. When a team member is having a problem, a quick zoom call, screen share, and the problem is fixed. Integrating with a mobile and ipad app helps so much as you dont need to be on your computer to assist the team, or to attend a meeting.

Cons: The only things that i think are holding back the software is that it consumes a lot of power when using it on a lap top or mobile device, its expected but make sure a charger is handy. I think it would be great if you have some controls over the picture. Sometimes i want to make my image brighter and it would be amazing if it can integrate that in the future.

Overall: Overall, our team has had only positive experiences using Zoom Video Conferencing. As mentioned, we have team members in different offices around Aus, NZ and Manila and using Zoom it helps us be able to connect with another and use it to our advantage. Whether it is a Work In Progress meeting, or a walkthrough of our processes or just general support as a staff needing help, Zoom makes it super easy and simple to connect and get the job done.

A click of a button and you're in a meeting, and another click and you can invite any user you want.

Great video and audio - But I love the animated GIFs best!

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Our institution recently starting using Zoom after having another similar product. I believe part of the decision to move to Zoom was the capability of having Zoom Rooms where you purchase the equipment to have a full conference video and audio set up as opposed to the other option, where the equipment was purchased separately. The audio for Zoom is much better than when we used a call in conference line only. The interface on the iPad is fairly easy to understand, but you would need IT support to set up a zoom room. The desktop application integrates with Outlook, and we can schedule the Zoom meetings along with our outlook meetings, which is an advantage. It's also fairly easy to download the app on your phone or tablet and participate in meetings that way. My coworkers and I enjoy using the chat feature of Zoom and most especially the searchable animated GIFs. These GIFs come with the software and are hilarious. You can have person to person or group chats and you can save and name your groups.

Cons: It's taken some practice to set up a meeting using the zoom technology with the app, and sometimes we'd have trouble with sound if one computer was set up to display information such as a presentation, in the same room the Zoom equipment is in. Hearing feedback from the mics and trying to figure out who to mute or turn off their microphone. Even with my IT Director, we struggled to get the sounds from a presentation to play in the room through HDMI, and have it project to those watching from another device. This may just take troubleshooting.

Overall: Our institution is using this product for instruction and meetings, and has generally been well received. There are bugs to work out and training is necessary, but overall it's been an improvement over the last product.

Capterra loader

Zoom is fairly decent web conferencing software similar to google hangouts but for a big audience

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is very easy to get up and running with Zoom even without reading any of the tutorials, readme's or getting started videos. The application is great on the Mac OS X, really big buttons make it simple and straightforward to host a web con quickly, with just 5 buttons, less is more definitely more. The settings is easy to get to as its in the top right, contacts and chats is also a click away on the bottom nav bar. It feels pretty effortless to both join and leave calls.

Cons: I don't like that when you join a web con, it some times goes full screen straight away. Now I have never looked into the configuration but that is most def one of the most annoying things about the application. It's also a bit tricky to check what settings are active on a web conference. For me - the 2 things I want to go when joining a meeting of 100+ participants is (a) Turn off my web camera (b) Mute my microphone and honestly it should be easier to do this on the app. Perhaps an incognito mode. But I always get the feeling I am fumbling around to do this when I join a call.

Overall: It is more sophisticated than using Google Hangouts, Join.me or Skype. For hosting web conferences to 100-200 people it does excel in that area. We are using it as our daily driver and we have had mainly positive feedback from our users in the team.

Capterra loader

Zoom Video Conferencing - A Tool for Webinars.

Jan 06, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Zoom Video Conferencing is the best way to setup the meeting online. Online good for online training and meeting. Best feature in it is that we can create the Conference Rooms for meeting by sending the business invite. The cross-platform messaging and File Sharing also help in making the tool more relevant. We can also set the zoom level of the screen as the host and client can be using the different screen resolution. It also show the notification when a new user join the room and a group chat also help to communicate.

Cons: The free version is having 40 minutes time limitation & 100 participants limit. Voice over computer is not as good as VoIP, So I strongly recommend it using VoIP. Participant can un-mute his/her mic by his own as I don't like this it should be controlled by the host only by raise hand or un-mute request should be there.

Overall: Overall experience is good and I strongly recommend it over skype and other screen share tool as it is the most convenient way to setup the meetings. The user interface also user friendly and easy to understand. Host and participant both can share his\her screen without any lag and loss of connection.

Capterra loader

Changed the way I work

Feb 16, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Zoom is the most reliable and stable video conferencing service I have found. I've used Go to Meeting, Skype, and WebEx in the past and have found them both less reliable and more complicated from a user's perspective. Zoom makes video conferencing easy and the quality of the feed, sound, and chat are impressive.

Cons: While scheduling a meeting in Zoom is straight forward, its integration with other calendar platforms like Outlook can be a challenge. Sometimes it works well and other times the meeting web link doesn't appear on the calendar invite. I have also found that Zoom occasionally "freezes" on me if I am using it on public wifi or on a wifi connection I have never used before. I also find Skype to be easier to use for international calls since Zoom isn't as widely used outside of the US.

Overall: Despite these scheduling issues, Zoom is the best option out there for business video conferencing. It has significantly decreased my need to travel to see clients and it has improved my ability to increase "face time" with them without the expense or time drain of actually traveling to their location. For that along, it is worth every penny!

Video conferencing by Zoom

Jan 02, 2019
5/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The best point of Zoom is that you can add hundreds of participants. This is so challenging to do on Skype. With so many participants, Zoom runs quite smoothly. Another differentiating point of this software is that instead of a user name, it has a meeting ID. So you can create a separate meeting ID for every meeting. There is one permanent ID and many temporary IDs. With temporary IDs, we can keep all the participants separate and private. They are never able to contact back till they are allowed to. Zoom has also been working smoothly on a mobile device even while driving. So that means, unlike Skype, it can work at a very low bandwidth.

Cons: The weak point of Zoom is that it can not work independently. In order to inform my colleagues for a meeting and other communication, first I have to send them a message by email or other chat programs. Then we connect through Zoom. This is little annoying. Another point is that Zoom also allows meeting recording. This process is quite straight forward. First it heats up my computer. Secondly it has multiple buttons to be pressed to start a video recording. But the good part is that at the end it does not produce a MP4 file too big.

Overall: For professional meetings, I have been using Skype, Zoom and GotoMeeting. But I found Zoom to be most convenient. Zoom provided free session for like 40 minutes. Then after that you have to reconnect. Their customer support is not great at the moment though.

Zooming right along!

Dec 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This app was a huge boon to my fledgling business. My clients and I work face to face and across the globe. I am able to record (or not) any group reading or group coaching session and one on one sessions. My clients are then able to go back and replay to their hearts content. I LOVE using this app with my clients it is a more personal and intimate setting than a phone call. I have been able to connect Zoom with multiple apps to streamline my clients scheduling experience. My scheduler and this app dovetail to give my clients instant access to when and where our meeting will be held. I can use this app on my cell phone, tablet, or laptop the versatility is wonderful for someone who is always on the go. If you're thinking about using this app for meetings or client consultations you will not be disappointed! Get it! Get it! Get it!

Cons: I rarely have issues with the app at all. The only thing I've noticed is that when I log in for a client meeting sometimes it will change my status to not available and I've had to reset that a couple times because my client wasn't able to connect with me until I did. Other than that I have no complaints about this app.

Very easy and second most widely used conferencing tool at work

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: -Very reliable video conferencing. I mainly use for video chat, screen sharing and record conversations

Options are very easy to understand and use even for the beginners

-Easy to manage participants

-During brown bag sessions I can easily mute everyone to avoid unwanted disturbances

-Other features like 'Play Entry/Exit Chime' may sound simple things, but these alerts are very handy when you are muted and working on something and have forgotten you are signed in to the call

-Private messaging or message everyone is very useful and we use that feature when discussing on the talk or ask questions.

-I have used it to review documents with globally distributed family.

-Desktop video clarity is amazing

-I have used Advanced sharing options where I can choose between sharing one or multiple participants and also able to control who can share.

-Their online help is very extensive and helpful for beginners

Cons: Free version is available only for 40 min and logs out the users once the time is reached.

-Mobile version screenshare is not very impressive, I have had audio and video clarity issues

-If I want to just take the zoom call from my phone for muting my laptop video, it was challenging to find the dial-in number. Would have been good to show the dial-in number when user logs in or joins conference.

-Need a way to hand over the meeting to another host

- A good to have feature where I can take screenshots and save them on my machine rather than recording entire session

Capterra loader

Zoom a channel for Connectivity.

Sep 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Zoom Video Conferencing or zoom.us is a great application for setup the meeting . Scheduling a meeting and sending an invites for meeting is a fun loving part of it. A large number of group easily join the video/audio conferences from remote location. Mobile application for android and iOS is also having group support. Screen sharing a particulate application from a complete OS is also possible. Recording of the session can be save also. Third party integrity to join the session by VoIP bridge is also very interesting. User interface is also user friendly, user using it first time can also understand it functionality easily.

Cons: A must needed feature is Auto focus to mouse, when host is using large screen size and viewer is viewing it with 100% zoom on it's small screen he/she might can view the 75% screen only and when presenter move the mouse to other hidden portion it should automatically move to it on. Presenter mouse should provide the multiple type of highlighter.

Overall: Zoom is providing a channel to communicate. Sharing details with client is also make this easy. Their is no more technical requirement for using this software as it having a very user friendly interface.

The best audio / video quality

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I've tried many video conferencing system, but Zoom is simply the best! Their codec allow you to have a video quality and above all audio without rivals.

The software is really easy to use and even the free version allows you to fully use most of the features, even if it's limited to 40 minutes when you exceed two participants.

The possibility of recording is very convenient. In the Pro version it's also possible to record directly in the cloud, so as to have a recording even in case of problem to your PC.

Cross-platform support is great, even using mobile phoness or tablets is fluid. Very useful also the possibility to participate with the audio using a normal phone, with hundreds of international numbers to call at the cost of a local call.

They're also adding a lot of new features, like a new chat system (Slack-like)

Cons: I find it a bit heavy in the use of resources. Sometimes when using video the CPU reaches 100% and the PC slows down

Capterra loader

Not bulletproof, but the basic service is good value for the money

Dec 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease-of-use.

Simple sharing of video conferencing invitations

Simple options for phone-in participation,

Ability to record sessions.

The basic package is good value for the money. We use the service for inter-office conference calls, screensharing, software training, and recording instructional videos.

Cons: If you plan on conducting lengthy, business-critical video calls, or if client video/screensharing conferences are a major part of your daily routine, I would recommend doing robust internal testing before rolling this service out to clients. I have found that with longer conference sessions there tend to be more connection failures than is ideal, especially if you are recording the session. Also, keep in mind that client-side software is required to participate. Installation is fast and easy, but that requirement could still be a hurdle in locked down IT environments or mass-market webinars.

Overall: We use the basic paid Zoom service for in-house conferences, training, and such. It's great for our needs, but if you are seeking a solution that scales to large numbers of people with bulletproof reliability, I can't say how this product will stack up in terms of either price or performance.

Capterra loader

A Big Step Up

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom is super intuitive and easy to use. It is easy to share screens or have a video or audio call. The paid version comes with a large amount of storage space for recording and saving meetings. The software engineers did a great job of giving a lot of functionality while keeping the interface simple and uncluttered.

Cons: My organization has a paid version, but my free version only comes with 40 minutes allowed per meeting. However, that "con" may be a "pro" when it becomes an incentive for keeping meetings short and to the point!

Overall: My organization was using WebEx and it just felt so complicated. I was always stressed that I was going to do things wrong and look like an idiot in front of an important client. Sharing screens (and giving others permission to share) was a hassle. I was invited to a few Zoom meetings with some clients and loved it from the first use as an attendee. It was easy to log in as a guest, with no need to create an account. The interface was clean and not bulky like other programs. It was easy to schedule a meeting or create an instant meeting. I've used it professionally and personally, and I've been so impressed at the way it easily brings teams and groups together. This is one of my favorite team communication/collaboration software products.

Capterra loader

First day to use Zoom Video Conferencing, I'm hooked!

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: connection stability

seamless transition between features

excellent video and audio quality

extremely friendly user interface

super easy first time set up!

finally, a virtual work meeting that went smoothly and allowed us to be productive rather than troubleshoot connection issues!

Cons: I haven't used Zoom Video Conferencing enough YET to say, if I had to say something, it's that I had trouble find the Leave Meeting button at the bottom right, but that's a one time issue and was the only least thing I liked so far. I have not yet schedule a meeting using Zoom, only attended, so I cannot speak to the Host scheduling part of it.

Overall: I had my first video conferencing using Zoom today & it was unbelievable! The UI has large icons/buttons that made it easy for me to quickly know where to click to mute myself, start my video, open the chat window and so much more. I loved how when the host shared the screen, all the participant windows shrunk to the side but we were still able to clearly see other without buffering or lag time. It was extremely seamless as the host moved from her video cam, to sharing her computer screen and then another attendee wanted to share her screen and just like that, without any delay, buffering, fumbling around trying to find what to click - her screen showed, again, no lag time or lost connection! This is now my favorite video conferencing tool! And I've used almost all of them, but this one is innovative and allowed for a productive meeting, while others I've used seem to have declined in usability over the years and too much time is wasted trying to resolve connection issues. Zoom Video Conferencing video and audio quality was excellent, multiple audio options (call out, call me, computer audio), similar to the competitors. It's an all thumbs up from me for Zoom Video conferencing! I actually am looking forward to our next virtual meeting!

Using Zoom is an overall good experience, but can sometimes be very frustrating.

Jul 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: My company uses Zoom and their Zoom Room services for our 8 conference rooms. If you work with their team to get this all set up, it can go really well, but there's a lot of set up required to get going. There's some great features like airplaying to share your video, even if you're not connected to that Zoom Room, but in that same location. It makes sharing your screen very easy and convenient. There's lots of great admin features for managing all your rooms, which look great, but I haven't needed to use them too much.

They have great customer support, who is usually very responsive and quick to help out when needed.

Cons: Each Zoom Room requires a controller (usually an iPad or tablet), microphone, webcam, TV or monitor, and a computer all hooked up in order to work. If any of those pieces are missing, the whole room will not work, so it can be very frustrating if something comes unplugged or the iPad dies, you can't do anything till it's all back together.

Some of the admin features are a bit backwards, like trying to upgrade a user on your account. You can't simply upgrade someone, you have to go to your billing page, add an additional person to the list, then go back to that user and upgrade them.

Capterra loader

I use the tool daily for all meetings with work partners

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the tool is very simple to use, you can share your desktop, you can invite other people who do not have the tool, you can record both in the cloud and in the local machine, you can give the remote control to another person in the meeting so that check something on your machine if necessary, we have connected up to 30 people geographically distributed in different places and the quality of the videoconferences are excellent, the video looks very good

Cons: We use a couple of accounts throughout the company to hold meetings. the only detail I found is that if I schedule the meeting as a technology staff we keep track of the account to better organize the meetings of all, if I, as the account's principal, do not agree and I give control to a person within the meeting, they will not be able to record, because it requires that the person with the host is the one who has the permissions for it. in that aspect they depend on one as the staff that manages the account, the key is not given to everyone so that there may be some organization

Overall: we managed to make videoconferences with a high quality both in the audio and in the video with a minimum bandwidth, we must take into account that everyone in the company we are geographically dispersed we are not all together in the same area

Capterra loader

Best video conferencing I've used so far

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom has all the features you need for a conference meeting, just like you are in person. I love their whiteboard feature because I can highlight important notes to my audiences and they can do the same, so I find it collaborative. I also love that I can record each meeting which I can refer to later on when I tend to forget about the topics that were discussed. It is free for up to 10 people conference, so any SME can use this software with ease. Unless you will want to go advanced and embed your meeting room on a website, then you need to have some sort of technical skills, but their tech support is always ready to help. I've used this software consistently for two years now, and I don't think I will want to use something else, nor find anything that can top it.

Cons: I have nothing negative to say about ZOOM.

Overall: Excellent experience with Zoom, it helped my business tremendously!

Capterra loader

Simple and functional video conferencing

Feb 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: The is fantastic for both video conferences and webinar presentation. For the virtual team that usually relies on Skype for video calls, you will have a clearer, safer, and more versatile experience with Zoom. A few of my favorite features include: screen sharing, screen annotating and control (in which you can make comments on the shared screen or take control of the shared screen), and the "raise hand" feature which prevents attendees from talking over each other. For webinars, the breakout room feature is also nice because you can divide a large audience into small groups for additional learning, without completely leaving the call.

Cons: Zoom pulls a lot of bandwidth, particularly when sharing screen, so if you are trying to run too many programs at once it will kick you out and restart. This is usually fine for a team call, but can be embarrassing during a client meeting.

Capterra loader

Incredible software with easy to use interface and managing multiple users much efficiently.

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is great in terms of reliability, UI/UX design, quality of video conferencing, and screen sharing.

I am a Technical Analyst and frequently need to interact with my team. It needs many users and managing them is really hard. But with Zoom, I can easily engage with any particular team member rather than all the members. Its screen sharing feature is incredible. With the annotations in screen sharing, I would able to communicate in a much better way.

Moreover, the User interface while video conferencing and screen sharing is interactive and I am sure, not even a new user would be confused while working on zoom.

Cons: Well, I don't have any specific complaints about Zoom but If zoom improves their chat feature a bit more like a sender would know that whether the receiver has read that message or not. because many a time, when we are in an official meeting, I need to send a message to a particular team member and I would never know that whether it was read by them or not.

Overall: We are discussing various projects among different team members with the screen sharing feature of zoom. It enables all of us to contribute their ideas altogether by sitting much away from each other.

It is revolutionizing how the people work in a team.

Best Free Video Conference Program

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: One of the things that I liked the most about this program, what it offers, in one of the free applications that work with all its features, the application is free for only 40 minutes, at the end of the time, you can re - start the meeting but with a different link, a simple operation, the best thing is that it is totally transparent with the user when the link is sent to a meeting, the program is downloaded automatically

Cons: One of the things I did not like about the program is when it is required to record a meeting, as I configured it to automatically record it, sometimes it does not record it, it is required to be sure that it recorded the talk, that's why I would like it they will place an indicative to let us know when the recording begins and when it ends, and when it is over, let us share it in any video format, and send it directly to social networks

Overall: My name is Hernan Sira, I work as a Support Technician in an insurance company, in Venezuela, we were presented the need to look for a program, to give induction courses to the staff that was entering, how the vast majority of the branches are In different areas of my country, we looked for a program, to be able to connect via video conference with more than a thousand people, my boss recommended me to download the Zoom.us program from the internet, he informed me that he had done a course, that only They sent the invitation to connect to a meeting, he followed the class by his smartphone, and on his computer.

I made the free download of the portal https://zoom.us/, the application, how in the company we use the Microsoft Outlook Mail system, download the program that complements Outlook, I started to test the program, sharing the screen, to work with different programs, I opened a presentation in Power Point, an Excel spreadsheet, and a document in Word and another in PDF, to see how it was visualized by the people that had invited to the meeting, the people who were connected, they managed to visualize the whole presentation without any inconvenience

It is one of the best free program that I have been able to use, with all its potential, which I highly recommend to make presentations and conference videos. Another advantage was that by installing it in my Outlook email, it was easier to schedule meetings and invite all contacts to a meeting using the options created by the

An Excellent Virtual Meeting Solution

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We use Zoom daily for video conferencing. It is integrated into our company at many different levels and is often our go-to software. It is easy to use, user friendly, has an intuitive design for new users, has support and integration with other software like Slack, and has excellent features.

I have never personally had any downtime, issues, or interruptions when using it.

Cons: I can't really think of anything negative to say about Zoom. We trust it for vital meetings with vendors and external companies.

If I had to pick something, it'd be that the licensing can be a bit confusing for newer users to understand, but I honestly think that's more of an internal communications issue than an actual issue with Zoom. I'm not a fan that the free license has a 15 minute limit on recording times, but I understand why that is the case from a marketing perspective.

Zoom -- A way to Connect All

Jul 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: its provide a simple and great user friendly interface with enhanced functionalities that makes it far better from others .

Zoom allows us to Chat , video Conference and share files with the participants

We can easily Connect a number of participant in a minutes times by sending request to them to join meeting and ice over cake is that Zoom take a few seconds to install and connect

when we are connected to Number of participants over it, zoom provides us control to share control of the system , Screen with selected persons

Zoom can be used to provide online Demo, Training and schedule instant meetings

Cons: It should have ability to record the calls

It some time hangs or lags when a lot no of users are connected

when we are using monitors we some time need to resize the video as per our Desktop size

Capterra loader

Zoom provides easy and efficient conference calls with great supportive tools.

Jan 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: With Zoom , it is really easy to arrange a conference session for quick chat up sessions for several purposes like training of new recruits or a reunion. Multiple people can join a video session at a time with flawless video calling experience and high quality audio. We can keep track of people joining the session and can add and exclude people from the conference call at will. With easy file sharing and screen sharing , this tool has proven to be quite productive.

Cons: Zoom has lots of convenience for its users. As far as its negative aspects are concerned , it consumes large data or in case of slow connection , it distorts the video quality or some errors occurs in audio quality. Other than that , it's a quite reliable tool for quick and easy video conference sessions.

Overall: Zoom Video conference helps us in arranging conference calls with our boss and the employees for discussing any rising issues. We can also invite our clients for video session in order to promote our new products or in order to resolve any of their issue.

Zoom for the Win

Feb 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Zoom makes it easy to videoconference with others-whether on a quick, ad hoc basis, with a group of colleagues hither and yon or as part of a large webinar-style experience.

Cons: Zoom is very proficient and adept at connecting people, but like any software, some aspects of the user experience aren't immediately obvious. It can be difficult to understand whether any A/V "blips" are on your end, the remote end or on the network connection. When used in a regular business setting, it becomes easier to understand what some of the use issues are and how to approach solving them.

Overall: As the manager at a remote office of a much larger organization, Zoom is an essential part of my daily workflow. It offers easy connection to professional videoconferencing equipment at the home office as well as to colleagues on any and every sort of device with an internet connection and-at a minimum-a browser, camera and microphone.

Zoom and Its Zoom feautres

Aug 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: a.it makes the connection in few seconds and we need not to install it while using on desktop.

b.we can easily record the meeting and use it further when needed

c.we can access the other remote computer or share our screen to the others we can be used for demo/Traning

d.it Has a great UI and is easy to be use with a little training

e.it automatically syn with your Microsoft outlook and will alert you there will be any scheduled meeting

Cons: a.when attending the zoom meeting on small resolution Display we need to adjust the shared display according to Screen resolution, it s not automatically adjusted

b. while working on Trial Zoom , many of the options remains limited and we can just add limited person to the Meeting and Timing of the meeting is also limited

Overall: I must go with this and the paid version is also not much costlier

Capterra loader

Best option for remote virtual sessions

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use zoom rooms for many activities with a high level of satisfaction. Indeed it is one of the best options in the market. As pros I can mention:

.- Integration with Google Calendar to schedule meetings.

.- Very light application for remote session that can be used even with low bandwith internet connections

.- Audio features that enable the user to connect through the PC or Laptop and through phone call

.- Chat and sharing options

.- Can record the session locally or in the cloud.

Cons: As Cons, may be mention:

.- Dismiss the Control Panel when you are sharing your screen

.- Could be nice if over the screen that we are sharing have available control for pointer and market to enforce sections of the material shared

.- Some user refers problem to enable the audio plugins and need to use the phone call option.

Overall: As a consultant services provider, in our company we use Zoom as the first option to handle virtual session rooms for tasks that involve remote interactions with our customer or prospect, related to training, support, sales, demos and coaching activities. Most of the meetings with our customers are managed through this software rather than by phone calls, reducing cost of phones services.

Capterra loader

Excellent Conferencing Tool!

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom is an excellent tool for meetings. It is easy to log in and doesn't require any technical knowledge to have it setup. Zoom allows recording and also let's the other people know that the call is being recorded. The 'sharing screens' feature allows anyone in the meeting to share their screen to rest of the participants thus helping us do demos efficiently. The host having the ability to mute the participants when required also saves the hassle of unnecessary sound distractions from participants' environments. Every host has a permanent link which can be saved by the participants and used for meetings at any given time. The free version allows up to 40 minutes which is ample time to conduct quick and important meetings.

Cons: There is nothing I don't like about Zoom. Absolutely the best of all the conferencing tools I have used.

Overall: I have been using for almost 2 years. This has been by far the most convenient conferencing tool for me and everyone in my team. I have not only used Zoom to conduct meetings but also to record video tutorials that I can share with the team. When we have client meetings the sharing screen option helps me greatly in showing them the insights and more information without actually having them to login to my system. The ability to record has saved us the trouble of repeating the meeting for a missed participant, or pester a colleague to update us on the missed meeting.

Excellent and super user-friendly Webinar tool

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Zoom Video Webinar actually goes more into "Pros" side as it is super easy to use with clear and straightforward functions. it allows recording of calls as an inbuilt function so no need of looking for separate call recorders or add-ons. I have used a free version with limited storage and usage which is still enough for me, and it provides ample space for the paid version too. The interfaces are very clean and uncluttered and the mobile version is also very user-friendly, making meetings on the go hassle-free. Call quality in terms of audio/video is amazing and it gives the host full control to even manage the participants too.

Cons: The only downside of Zoom Video Webinar is that it consumes a lot of data/bandwidth which is still manageable if you are working from an office. I work from home so, this effects me a lot when there are so many meetings at a given month.

Overall: Overall the best call/conferencing experience with Zoom Video Webinar tool. I would like to recommend it to all who are looking for a reliable communication tool with advanced options to suit most of business communication requirements.

I am impressed

Feb 27, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We moved from a competing program over to this program after years of using the other one. We got tired of the cost and issues that we had and decided to try this out. We are so happy with this program! You can get a free version that works great or pay for a version with more bells and whistles, which means it's fitting for all types of businesses. It is easy to use, you can use both the auido and video on your computer so there's no need to call in (unless you want to) and it is easy to understand when setting up a meeting.

Cons: We have had a few minor hiccups as a company trying to use this with both it being an add on to Microsoft Outlook as well as some communication on team guidelines. There is a feature where you can use the same meeting code for different meetings... but you have to make sure everyone who is using the same account knows how to look for existing meetings. So we once joined in on someone else's meeting while it was happening and we should have been under a different meeting ID. Also, we have had some misunderstanding on how to record a meeting and weren't able to record when we wanted to.

Overall: This has made it so we don't have to use one of the previous competitive products that we were having issues with and then even solved some issues we were having with video calls and another program. I suggest that when you get it, make sure to play around with it and do a test meeting or two with the features so that when it's needed and important, you know what you're doing.

The EASIEST and simple meeting platform

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I really love the interface and user experience while using zoom. First off, you can download the desktop app and just enter a code to join any meeting. No fuss, or hassle to sign on and definitely never any glitches. Its the simplest meeting platform I've ever used and that's what I love. There's the ability to share screens, share a whiteboard presentation or windows you have open on your computer. The whiteboard option is a really cool feature I have not seen used anywhere else, imagine you are collaborating with someone and you can create text, images, and explain things on this whiteboard during your meeting. Zoom gives you an option to join with computer audio or to call in which is extremely convenient when joining a call with a group, because there can be loud echos when you have a phone's speaker phone on. You can give control, mute others, and record the meeting.

Cons: The only con I can think of is there is a time limit of 40 minutes per meeting if you're not on a paid plan, BUT this can also be seen as a positive because you can keep meetings clear, short and concise so you can get back to being productive.

Overall: Overall, zoom gives you all the tools and more that you would need to conduct a quick meeting or long conversation with the editable white board where you can clarify and share things with other attendees. There is a chat feature to share links, ability to share screens, and record--everything you need in one simple platform

Capterra loader

Zoom into better relationships

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom makes video meetings intuitively easy. I use Zoom for my online classroom meetings. Sometimes everyone shows up on video, sometimes most are phone only, and I had one group that did nearly everything on the chat even though a couple of them were on video. Most of my students find it simple to share their screens too, which is the best kind of learning and presenting experience. As a teacher and podcaster, I really like being able to record on separate audio tracks. But the BEST bit is that there are international phone numbers so my international students can call in if they need to.

Cons: I had to think long and hard to come up with something, but I would like to be able to have a more flexible license/pricing bundle to accommodate times when I want to allow multiple instructors to use my account and record classes.

Overall: I use Zoom for client meetings, networking meetings, class meetings, and for podcasting (video and/or just audio). Whenever I've had a problem or wanted to do something new, the customer service has been exceptional. Their interface is much more intuitive and friendly than other video meeting software. I highly recommend Zoom!

Improved Quality of Communication

Aug 01, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I have been using this to communicate via Video Calls or Voice Meetings in my Organisation which is considerable improvement over the previous tool

1. Simplicity - very simple to use, No need to introduce about the features and usage it is almost self explanatory. easy to join a call.

2. connectivity - is excellent, experience less drops, less lags and Clear voice quality

3. Interface - the interface is easy to understand ,clean, intuitive

4. Features - all features are easily accessible and has all features like live screen sharing, Recording, Webinar

5. We also can get the recording of video in Audio format

6. Reminders - reminds about the upcoming meetings and gets integrated easily to google calendar/Outlook and other tools

7. Notifies when a user has joined a conversation

Cons: Zoom also disappoints on the below

1. Call gets disconnected after every 45 minutes. And the setting to set the call timings is a thing which we have to search for

2. When in Group chat if most users leave their Laptop Microphone "ON" then their voice echoes after they speak, which makes it annoying, we have to check and turnoff microphone for all except the one who is communicating.

3. Slight lag if 20+ People are communicating

Overall: - Used to train resources from another cities

- communicated with people to solve issues

- conducted meetings

- attended meetings and calls on time.. thanks to the reminders this tool provides

The Best Tool for Conference Meeting

Nov 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have already used other conference tools and Zoom is my favorite so far, here are my reasons why:

1 - Good video and audio quality.

2 - Very easy to use. The system is very easy to navigate, this is especially important for new users and interviews.

3 - Recording option available. Nice feature for training.

4 - Fast and Reliable. I never had an issue.

5 - Sharing Screen without lagging. The mouse cursor moves in real-time.

6 - Integration with Outlook. It is very easy to schedule a Zoom call using Outlook.

Cons: I think that would be nice to have a "favorites" list or add friends. But sincerely, I don't have any issue with Zoom. The system perform its function very well.

Overall: After using Zoom I don't want to use any other Conference software. Internally, we only use Zoom for conference calls and meetings. I don't like when we have meetings with vendors and we need to use their conference system. It is like going back on time 20 years.

Intuitive, fun to use video conferencing tool

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is a tool that doesn't have to stay in a browser, and you can reliably call in via audio on your phone, web browser, or the app on your phone. You can also have Zoom call you directly on your phone. There are various ways to view other participants, and the chat feature is super intuitive. The settings are very advanced so that you can customize it exactly how it works best for you.

Cons: The only con (which is the same con with any video conference that relies on wifi) is that when you're using it via computer/web browser and are on wifi, the quality of the call will depend on how strong your wifi is. But they have great ways to get around that (calling in via phone too).

Overall: I'm in a sales role, and I really like that I can schedule different video meetings and customize each meeting for what I need. The meeting can be exported into my calendar, and I can go to my account page online to see a list of upcoming meetings and calls.

Great Video Conferencing Program!

Feb 23, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I've used other video conferencing programs before, but Zoom has become my "go to" program. I think my favorite option with this software, which isn't always available with others, is the capability to share screens between all of the attendees. I also love the seamless scheduling of meetings between the Zoom software and my email account. I love that an automatic email with all of the meeting details pops up so I only need to plug in the emails of those invited to the meeting.

Cons: My only complaints with this software is the default settings. When creating a Zoom meetings, the default options are to use your "personal meeting room ID" and not allowing meetings to begin until the host joins. When I first began using this software, I didn't realize these were the defaults and experienced some minor inconveniences with the first meetings I created. I, initially, didn't realize these settings could be changed through the advanced settings. I think having the different options more prominently displayed when creating meetings would be more helpful for users.

Capterra loader

The Conference Call Software you MUST use.

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I'm a fan of this Software because one reason is it's FREE but that's not the only reason I'm a big fan, the reasons are here:

1. Zoom Conference Call usability is so seamless and it's so easy to use.

2. Simple but powerful.

3. Automatic integration with your preferred Calendar.

4. Integrations with other Software are vast! Sky's the limit.

5. You can record your Conference Call with a push of a button.

6. Did I say, when you end your recorded call, it automatically saves into your Computer?

7. Did I also say, when you saved your recorded call, not only it saves the Video format but also it saves it on Audio Format? Yep, that's how awesome Zoom is.

8. Everybody loves attending with Webinar-like Calls, Zoom handles your Calls professionally.

Cons: If you ever used Zoom for the very first time, you might want to turn off the automatic on of Video and Audio because think about it, if your Prospect isn't ready just yet and you've started your call like 5-minutes early, that will be awkward, right? So this isn't particularly a Cons for Zoom but it's rather up on your choice.

For now, I love and I will always be a fan of Zoom!

Overall: Zoom-in how awesome Zoom is, and Zoom-out to see how easy Zoom is.

Video Conferencing is made easy

Sep 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: it is great tool that takes almost 1- 2 minutes to install and helps alot to communicate with other peers easily and with good video quality,we can easily share our desktop/phone screen. we can easily control the screen of the other by requesting and annotate the screen.it is secured with Zoom id key as we have to first enter the Zoom-id key to join in zoom meeting .we can easily integrate the Zoom with our email tool so that we can send meeting invite from there and moreover it also send notification that we are having meeting in following time.

Cons: if we are on small Desktop then we have to change the aspect ratio according to our screen to make the things looks visible fully on one screen

we have to pay for certain features like recording the video , requesting a unlimited video conference time as with free we can only request video conference upto mins.

Sound quality becomes poorer when a number of meeting joinee talk at the same time

Overall: we use it when we have to get/provide the training to the other peers

when we have team meeting with our customers we use it

Powerful conferencing system with a disappointing commercial model

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's been the most reliable platform we've found for video conferencing, anyone is easily capable of setting up a meeting, hosting it or participate actively on it. We've had no compatibility related issues (headseats, operating systems, web browsers, mobile devices). It requires less bandwidth than other products and somehow manages to keep working on some unreliable networks where we had problems with other products like skype and Webex.

It provides a great experience from mobile devices even using mobile data plans (most times, depending on which mobile service provider is used).

Cons: Since we wanted to use a branded URL for accessing, we were forced to upgrade from Pro to Business even when our usage doesn't require the 10 conference hosts that are the entry quantity for Business. We would have paid an additional ammount for the custom URL but such an option is not available. So we are paying for a lot bunch of features we don't need. Anyway, the value we get justifies the price even when we are basically paying twice for every conference host than before.

Overall: I don't intend to try another service for our video conferencing. It'd take some major change on the service we get for us to consider moving to something else. We are looking for different ways to get value from the features we are currently not using, but the price is not too high for this to be a priority.

Reliable, affordable and secure, we need no more.

I can't believe I'm going to say this, but perhaps the best video conferencing solution out there.

May 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: That's right - it's hard to believe anyone would ever give this title to any video conferencing solution, but as I began to write this review I realized it's the only one that hasn't consistently failed me - which is more than I can say for Hangouts, Facetime, Skype, etc.

It's solid. I work at a remote-first company with 800+ employees, and so we use it CONSTANTLY. And it works. nuff said.

Cons: there are some UX tweaks I'd make, and the onboarding for people who have never used it before can be a bit tough. I've sent links to people and then they join the call late and explain they were figuring out how to use Zoom... which is probably inevitable, but there's a need to address that sooner rather than later.

Also, they should update the UI, like the chat functionality is difficult to use sometimes, especially if you're sharing your screen already.

Capterra loader

A great alternative to Skype

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom has proven itself to be a very easy to use, stable, program and it isn't expensive. You can invite a large number of people and even with 10 or more, the platform is stable. We've never had it crash on us in the 2+ years we've been using the system.

Cons: The only tricky thing I've found on the platform is the difference between Mac and PC and sharing your desktop. Since the two operating system present the software slightly different it is difficult to "instruct" the person on the other end how to do something.

Overall: We use Zoom on a regular basis for meetings within the University and with our outside partners, advisors, students, and other stakeholders. In fact, most of our meeting spaces, including our classrooms and conference rooms, are equipped with Zoom.

Once in the meeting space, the Zoom Admin can "start" the meeting with any computer in the space and once the meeting has "begun" anyone who was sent an invite can "join." In addition, we have not yet reached a maximum for participants and we know it is more that the 8-10 we regularly have join.

Similar to other software systems, you can share your desktop or you can view other's desktop and it is fairly user friendly to do.

Capterra loader

Switch out from GoToMeeting today!

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom is an amazing tool for video conferencing and so much more. Private chat and direct video calling within Zoom are features often overlooked.

Zoom works seamlessly across operating systems and is one of the very few solutions to feel right at home on both Windows and Mac.

The mobile apps that Zoom offers are just as clean cut as their desktop counterparts, allowing for mobile meetings to happen issue free.

Once in a Zoom meeting, all of the controls are easy to both find and use, no more waiting 5 minutes to figure out how to change presenter.

And then there's Zoom Rooms, a must-have investment for any SME>Enterprise conducting 5 or more web conference meetings per week. Zoom Rooms allow for a super professional experience and are simply awesome.

If you're using GoToMeeting (or any other web conferencing tool for that matter) get a Zoom trial today, you won't be disappointed!

Cons: No cons to list, which is rare I know, but true in the case of Zoom!

Capterra loader

Sleek, fast, reliable

Jul 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Lightweight

Fast

Reliable

Offer great quality

Multiple connection options

Great for large conferences

Allows sharing camera and screen simultaneously.

This is a very lightweight, multiplatform tool that makes conferences really easy. I participated in conferences with users from all over the world, e.g. from UK, Poland, US, Philippines at the same time and there wasn't any latency at all. I believe this is the best collaboration tool, it is very reliable, allows to share a screen and your camera simultaneously. Allows to record meetings in the cloud or locally. I have to stress how seamless it makes the meetings with people literally all over the world. This is a very reliable tool, never crashed on me, always works fast and does not consume a lot of resources.

Cons: Some menus seem a bit convoluted

Certain options are counterintuitive

There is a learning curve with the software

Sometimes small things can be a bit buried, like disabling enter chime. Also, the HD quality for a camera is disabled by default (probably to save bandwidth).

Overall: Meetings are seamless and hassle-free. This is the best collaboration tool for companies that have to meet with people from all over the world. Using this tool I forgot they are from very far locations. There is no latency and the application does not consume a lot of resources but allows to record the meetings, share a screen, annotate etc.

Awesome!

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The app is easy to use, intuitive and works great. I have never had any connection issues with any of my clients. The annotation tools are perfect. I don't need anything else. I use the virtual background and it works great. I record every meeting via Zoom and have it neatly stored in my hard drive. It is an excellent app for video conferencing, meetings, lessons, tutoring, etc. My clients are able to use Zoom in any platform, and although I love using it from my desktop, I could too do my webinars and lessons with an iPad.

Cons: Sometimes, the clients can't find the annotation tools easily and I have to clearly explain it to them. Other than that, the app is great!

Overall: I work with Zoom every day. I teach and give webinars to promote my school. Zoom has been a great tool to work with. It is easy to implement. The clients don't have to be fidgeting with their computers or tablets, as the app installs itself without any hassle. The connection is always amazing, specially compared to Skype or other video conferencing apps. This is my go-to app for my line of work.