Zoom Video Communications

Zoom Video Conferencing

4.5 / 5 445 reviews

Who Uses This Software?

Enterprise, SMB, educational institutions, and healthcare organizations all use Zoom.


Average Ratings

445 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.99/month/user
  • Pricing Details
    Visit https://zoom.us/pricing for more info.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Zoom Video Communications
  • zoom.us
  • Founded 2011
  • United States

About Zoom Video Conferencing

Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Our solution offers the best video, audio, and screen-sharing experience across Windows, Mac, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems.Zoom was founded in 2011 by experienced leaders and engineers from Cisco and WebEx.


Zoom Video Conferencing Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • Application Sharing
  • Chat / Messaging
  • Electronic Hand Raising
  • On-Demand Webcasting
  • Presentation Streaming
  • Private Text Chat
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Streaming
  • Whiteboard

Zoom Video Conferencing Reviews Recently Reviewed!


Zoom, Zoom, Zoom ¿ For a smooth ride to your next online event

Jul 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Affordable. Reliable. Easy. That¿s Zoom in a nutshell. We have experienced the heartache of running a webinar only to have the audio cut in and out and glitch the entire time ¿ ultimately causing our attendees to drop off. But, that¿s not the case with Zoom. Our company, belonging to the industry of software QA and testing, regularly hosts remote meetings to check in and collaborate on progress and future team initiatives. We decided to make the switch from GoToMeeting (a great alternative to Zoom) because it fit our needs more accurately. Zooms customer support is remarkably responsive and very quick to solve any issues encountered. Pros Zoom video conference calling and webinar is fitting for any sized company or organization. Meetings can be scheduled within seconds and added directly from Zoom¿s platform to Google Calendar, Yahoo Calendar, or Outlook Calendar; which allows you to set up invites and add additional attendees. Zoom provides the option to either enroll in a monthly or an annual plan, in which you can choose to deactivate and/or reactivate at any time (beneficial for saving extra bucks if you do not run regular monthly webinars). The plan that includes 100 participants, for both video conferencing and webinar, are priced at an affordable price per month (GoToWebinar is nearly double in price for the same plan). The audio on calls and webinars comes across crisp; we have never experienced any issues with dropped calls or glitches during webinars). Having the ability to join calls and webinars from any desktop, tablet, and/or phone (iOS and android) is convenient for anyone looking to access meetings on the go. Zoom includes various features, i.e. live screen-sharing, whiteboard, etc., which helps relieve the difficulties of working remotely. If you are holding an international meeting, I.e. training, trainees can join by laptop and listen over laptop speakers (they would have to use laptop and not call in directly via phone to avoid having to pay for extra international call credits ¿ which costs an additional /month). Zoom comes in handy when working with distributed teams; Zoom¿s conference calling features are great for doing demos, exercises, sprint planning, etc.

Cons: When joining a webinar or a call via mobile device, it¿s unclear how to join audio (I thought there was something wrong with my phone because it was telling me my audio was on but I could not hear anything during the webinar ¿ turns out I couldn¿t see the audio number which was hidden behind the webinar). If anyone else has this confusion you can also look at the original webinar confirmation or follow-up reminder and locate the call-in number there. The poll questions and results to not display in the webinar recordings so you will have to edit or takes screenshots and merge them into your recording (we use I movie to do this).

Zoom is the backbone of my coaching practice.

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I have been using Zoom for a few years now. I love its ease of use and quality. How many times have I been on a Skype call and it froze in the middle???? I avoid Skype at all costs now.
With Zoom I can easily schedule my client meetings. I actually have the invitation already pasted into my appointment confirmation and reminder autoresponder, with the url and dial-in information. It's so easy to manage appointments this way.

The recording feature is helpful as well. When your session is over, the recording is available in different formats, video and audio, and gets automatically processes and stored in your computer and available to upload to my clients.

I like the video conferencing feature for groups as well, with different screen possibilities. I can choose to view everyone at once, only a few people at once, or the speaker. This is helpful for webinars and group coaching.

Share screen is a feature I use in different ways. For client enrollment conversations. I can actually share the Agreement form and go through all of the contract terms in real time, being able to close the sale more quickly. In client sessions I can go through their website or materials and give real-time feedback, which is invaluable.

Chat feature makes workshops, webinars and group sessions engaging and lively. The speaker can read the chat questions and comments and respond.

Cons: I can't find much to compain about. I was using the free feature and was dissapointed that I couldn't have a longer session with more than one person, but I've since upgraded. There is a video tutorial for how to do a background in the upgraded version but I'm finding it a little hard to follow. At one point I thought I had a different version of Zoom than the one they were showing. So that was confusing.

Overall: Gives me an edge over my competitors, credibility, community, communication, engagement. Added value to coaching experience -- recordings are priceless.

Incredible. Extremely easy to use (as a host and as an end user), and works well.

Jul 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is its best feature. From the host point of view, it is easy to access all of its features. Setting up a meeting is quick, sending out invites is easy, connecting to the meeting and starting a meeting couldn't be easier. From the end user point of view, this system is great. It doesn't need to be installed on the user's PC by an administrator. We just click the meeting link, the meeting launches in a temporary instance, and we are good to go. There is an app for Android and iOS, but those too are easy to install. It uses whatever camera, microphone, and speakers you've got setup on your device. We use this software as part of our Distance Learning programs. And we've used it with schools, museums, and hospitals. Think kids that are sick and cannot leave the hospital. Or kids from a landlocked state, who haven't seen the ocean. We take them on virtual tours of our Aquarium, and show them the bay and the shipping channel, and it's all LIVE VIDEO and two way communication so we can answer questions and show the kids what they want to see. This software is so easy to use, not just for our staff, but also for educators and hospital staff. It's extremely easy for them to click a link and know the software will work without their having to call their IT staff to install software and test it over and over again. We have not had any problems whatsoever with connecting to Zoom or during our meetings that weren't related to our internet or end user's internet connection.

Cons: I'm hard pressed to pinpoint what I like least about this software. Seriously, it's easy to use, it has a lot of features, and everyone likes it. I would say maybe the cost is probably the worst thing about it. But honestly, it is not even that expensive.

Overall: Biggest benefit is helping us to serve out our mission of education and conservation by letting us reach students who cannot come to us.

Critical for Medium to Large Remote Companies

Oct 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It makes video calling with large groups super easy, allows for video call record, easy invite with a link to call, scheduling calls. I use the Desktop app most the time, but the mobile app has been very handy for calls on the go. I've never used a video conferencing app that can support so many callers in one session, makes for a pretty magical experience to bring your whole team together from literally across the world.

Cons: Zoom for me does have call stability issues. Overall I have relatively rock solid internet connection, yet it can drop video calls from time to time. The tricky thing is it's hard to know who drops the call. It's a con, but I want to be gracious to Zoom because they essentially perform a miracle every time you make a call with tons of people. I wish they had a better way to downgrade video performance but keep video calls live.

The truth still stands that I'm not sure anyone else is doing what they are capable of, so overall still very pleased despite the occasional hiccup with connection.

Overall: This is video conferencing made available to nearly anyone with it being available on every major platform and supports dial in. If you work with teams of 10 or more and need video conferencing I've found no other service that work better.

We use Zoom at my company for every meeting from 1:1s to All Hands meetings of 90+ people (up to 500 I believe). Overall the product is quite simple and makes Video and VOIP calling easy. It has a great ability to allow you to schedule video calls in the future and share a link to the video. This is super handy for calls within your team or outside.

Recommendations to other buyers: Have fast and consistent internet speeds if you intend to take regular calls. Spotty connections can be a damper on calls.

This is a great software, it's light and not very demanding in regards to PC specs.

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After looking for so many programs to use on my laptop, I found Zoom. It has everything I need, a board, efficiently sharing my screen and in good quality, fluent audio, and I can send invite links to my students and friends. The fact that I can record the calls, including the video, without a huge detriment in my RAM, also stands out, because I used to use one program for calling my clients and another one to record them.

avorites:
1. Easy screen recording. You just click the recording button when you start and when the meeting ends, it just takes a little bit to render and then it will be in your folder as an MP4.
2. Private and general chats.
3. Board with every necessary tool to explain anything I need.
4. Performance on my laptop.

Cons: I have no cons.

I still can't think of anything bad to say about this, so, at the moment, I have no cons to speak of.

One of the Best Video Conferencing Softwares

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The company I owned had 70% of our contract employees in different countries. I was so tired of using Skype because it was unreliable. I had dropped calls, poor audio, and video, with numerous other problems. I started using Zoom for all of our video conferencing needs and have not looked back.

The audio and video quality is excellent. I have not had any problems with dropped calls or low-quality audio. We would normally have 8+ people on the call and it just worked easily for everyone.

Anybody can share their screen to show what they are working on. One of my favorite features is being able to record the session after it was finished. Being able to record is nice for anybody that might have missed the meeting they can go back and watch what they missed.

The app worked great for Android. I do not have an IOS and so I can not speak about the IOS app but I'm sure it works the same.

Cons: It is hard to think of something that I didn't like about the software or something I had problems with. Maybe it would be nice to see a little more customization options during the video conference. Such as you can adjust all of the video windows to any size you want and allow multiple levels of options per the user. This is really not a big deal but it would just be nice.

Capterra-loader

Zoom is fairly decent web conferencing software similar to google hangouts but for a big audience

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it is very easy to get up and running with Zoom even without reading any of the tutorials, readme's or getting started videos. The application is great on the Mac OS X, really big buttons make it simple and straightforward to host a web con quickly, with just 5 buttons, less is more definitely more. The settings is easy to get to as its in the top right, contacts and chats is also a click away on the bottom nav bar. It feels pretty effortless to both join and leave calls.

Cons: I don't like that when you join a web con, it some times goes full screen straight away. Now I have never looked into the configuration but that is most def one of the most annoying things about the application. It's also a bit tricky to check what settings are active on a web conference. For me - the 2 things I want to go when joining a meeting of 100+ participants is (a) Turn off my web camera (b) Mute my microphone and honestly it should be easier to do this on the app. Perhaps an incognito mode. But I always get the feeling I am fumbling around to do this when I join a call.

Overall: It is more sophisticated than using Google Hangouts, Join.me or Skype. For hosting web conferences to 100-200 people it does excel in that area. We are using it as our daily driver and we have had mainly positive feedback from our users in the team.

Using Zoom is an overall good experience, but can sometimes be very frustrating.

Jul 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: My company uses Zoom and their Zoom Room services for our 8 conference rooms. If you work with their team to get this all set up, it can go really well, but there's a lot of set up required to get going. There's some great features like airplaying to share your video, even if you're not connected to that Zoom Room, but in that same location. It makes sharing your screen very easy and convenient. There's lots of great admin features for managing all your rooms, which look great, but I haven't needed to use them too much.

They have great customer support, who is usually very responsive and quick to help out when needed.

Cons: Each Zoom Room requires a controller (usually an iPad or tablet), microphone, webcam, TV or monitor, and a computer all hooked up in order to work. If any of those pieces are missing, the whole room will not work, so it can be very frustrating if something comes unplugged or the iPad dies, you can't do anything till it's all back together.

Some of the admin features are a bit backwards, like trying to upgrade a user on your account. You can't simply upgrade someone, you have to go to your billing page, add an additional person to the list, then go back to that user and upgrade them.

Capterra-loader

I use the tool daily for all meetings with work partners

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the tool is very simple to use, you can share your desktop, you can invite other people who do not have the tool, you can record both in the cloud and in the local machine, you can give the remote control to another person in the meeting so that check something on your machine if necessary, we have connected up to 30 people geographically distributed in different places and the quality of the videoconferences are excellent, the video looks very good

Cons: We use a couple of accounts throughout the company to hold meetings. the only detail I found is that if I schedule the meeting as a technology staff we keep track of the account to better organize the meetings of all, if I, as the account's principal, do not agree and I give control to a person within the meeting, they will not be able to record, because it requires that the person with the host is the one who has the permissions for it. in that aspect they depend on one as the staff that manages the account, the key is not given to everyone so that there may be some organization

Overall: we managed to make videoconferences with a high quality both in the audio and in the video with a minimum bandwidth, we must take into account that everyone in the company we are geographically dispersed we are not all together in the same area

Capterra-loader

Simple and functional video conferencing

Feb 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The is fantastic for both video conferences and webinar presentation. For the virtual team that usually relies on Skype for video calls, you will have a clearer, safer, and more versatile experience with Zoom. A few of my favorite features include: screen sharing, screen annotating and control (in which you can make comments on the shared screen or take control of the shared screen), and the "raise hand" feature which prevents attendees from talking over each other. For webinars, the breakout room feature is also nice because you can divide a large audience into small groups for additional learning, without completely leaving the call.

Cons: Zoom pulls a lot of bandwidth, particularly when sharing screen, so if you are trying to run too many programs at once it will kick you out and restart. This is usually fine for a team call, but can be embarrassing during a client meeting.

Capterra-loader

Incredible software with easy to use interface and managing multiple users much efficiently.

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is great in terms of reliability, UI/UX design, quality of video conferencing, and screen sharing.
I am a Technical Analyst and frequently need to interact with my team. It needs many users and managing them is really hard. But with Zoom, I can easily engage with any particular team member rather than all the members. Its screen sharing feature is incredible. With the annotations in screen sharing, I would able to communicate in a much better way.

Moreover, the User interface while video conferencing and screen sharing is interactive and I am sure, not even a new user would be confused while working on zoom.

Cons: Well, I don't have any specific complaints about Zoom but If zoom improves their chat feature a bit more like a sender would know that whether the receiver has read that message or not. because many a time, when we are in an official meeting, I need to send a message to a particular team member and I would never know that whether it was read by them or not.

Overall: We are discussing various projects among different team members with the screen sharing feature of zoom. It enables all of us to contribute their ideas altogether by sitting much away from each other.
It is revolutionizing how the people work in a team.

An Excellent Virtual Meeting Solution

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use Zoom daily for video conferencing. It is integrated into our company at many different levels and is often our go-to software. It is easy to use, user friendly, has an intuitive design for new users, has support and integration with other software like Slack, and has excellent features.

I have never personally had any downtime, issues, or interruptions when using it.

Cons: I can't really think of anything negative to say about Zoom. We trust it for vital meetings with vendors and external companies.
If I had to pick something, it'd be that the licensing can be a bit confusing for newer users to understand, but I honestly think that's more of an internal communications issue than an actual issue with Zoom. I'm not a fan that the free license has a 15 minute limit on recording times, but I understand why that is the case from a marketing perspective.

Zoom -- A way to Connect All

Jul 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: its provide a simple and great user friendly interface with enhanced functionalities that makes it far better from others .
Zoom allows us to Chat , video Conference and share files with the participants
We can easily Connect a number of participant in a minutes times by sending request to them to join meeting and ice over cake is that Zoom take a few seconds to install and connect
when we are connected to Number of participants over it, zoom provides us control to share control of the system , Screen with selected persons
Zoom can be used to provide online Demo, Training and schedule instant meetings

Cons: It should have ability to record the calls
It some time hangs or lags when a lot no of users are connected
when we are using monitors we some time need to resize the video as per our Desktop size

Capterra-loader

Best option for remote virtual sessions

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use zoom rooms for many activities with a high level of satisfaction. Indeed it is one of the best options in the market. As pros I can mention:

.- Integration with Google Calendar to schedule meetings.
.- Very light application for remote session that can be used even with low bandwith internet connections
.- Audio features that enable the user to connect through the PC or Laptop and through phone call
.- Chat and sharing options
.- Can record the session locally or in the cloud.

Cons: As Cons, may be mention:
.- Dismiss the Control Panel when you are sharing your screen
.- Could be nice if over the screen that we are sharing have available control for pointer and market to enforce sections of the material shared
.- Some user refers problem to enable the audio plugins and need to use the phone call option.

Overall: As a consultant services provider, in our company we use Zoom as the first option to handle virtual session rooms for tasks that involve remote interactions with our customer or prospect, related to training, support, sales, demos and coaching activities. Most of the meetings with our customers are managed through this software rather than by phone calls, reducing cost of phones services.

Zoom and Its Zoom feautres

Aug 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: a.it makes the connection in few seconds and we need not to install it while using on desktop.
b.we can easily record the meeting and use it further when needed
c.we can access the other remote computer or share our screen to the others we can be used for demo/Traning
d.it Has a great UI and is easy to be use with a little training
e.it automatically syn with your Microsoft outlook and will alert you there will be any scheduled meeting

Cons: a.when attending the zoom meeting on small resolution Display we need to adjust the shared display according to Screen resolution, it s not automatically adjusted
b. while working on Trial Zoom , many of the options remains limited and we can just add limited person to the Meeting and Timing of the meeting is also limited

Overall: I must go with this and the paid version is also not much costlier

Improved Quality of Communication

Aug 01, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I have been using this to communicate via Video Calls or Voice Meetings in my Organisation which is considerable improvement over the previous tool
1. Simplicity - very simple to use, No need to introduce about the features and usage it is almost self explanatory. easy to join a call.
2. connectivity - is excellent, experience less drops, less lags and Clear voice quality
3. Interface - the interface is easy to understand ,clean, intuitive
4. Features - all features are easily accessible and has all features like live screen sharing, Recording, Webinar
5. We also can get the recording of video in Audio format
6. Reminders - reminds about the upcoming meetings and gets integrated easily to google calendar/Outlook and other tools
7. Notifies when a user has joined a conversation

Cons: Zoom also disappoints on the below
1. Call gets disconnected after every 45 minutes. And the setting to set the call timings is a thing which we have to search for
2. When in Group chat if most users leave their Laptop Microphone "ON" then their voice echoes after they speak, which makes it annoying, we have to check and turnoff microphone for all except the one who is communicating.
3. Slight lag if 20+ People are communicating

Overall: - Used to train resources from another cities
- communicated with people to solve issues
- conducted meetings
- attended meetings and calls on time.. thanks to the reminders this tool provides

Capterra-loader

The Conference Call Software you MUST use.

Jul 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm a fan of this Software because one reason is it's FREE but that's not the only reason I'm a big fan, the reasons are here:
1. Zoom Conference Call usability is so seamless and it's so easy to use.
2. Simple but powerful.
3. Automatic integration with your preferred Calendar.
4. Integrations with other Software are vast! Sky's the limit.
5. You can record your Conference Call with a push of a button.
6. Did I say, when you end your recorded call, it automatically saves into your Computer?
7. Did I also say, when you saved your recorded call, not only it saves the Video format but also it saves it on Audio Format? Yep, that's how awesome Zoom is.
8. Everybody loves attending with Webinar-like Calls, Zoom handles your Calls professionally.

Cons: If you ever used Zoom for the very first time, you might want to turn off the automatic on of Video and Audio because think about it, if your Prospect isn't ready just yet and you've started your call like 5-minutes early, that will be awkward, right? So this isn't particularly a Cons for Zoom but it's rather up on your choice.

For now, I love and I will always be a fan of Zoom!

Overall: Zoom-in how awesome Zoom is, and Zoom-out to see how easy Zoom is.

I can't believe I'm going to say this, but perhaps the best video conferencing solution out there.

May 20, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That's right - it's hard to believe anyone would ever give this title to any video conferencing solution, but as I began to write this review I realized it's the only one that hasn't consistently failed me - which is more than I can say for Hangouts, Facetime, Skype, etc.

It's solid. I work at a remote-first company with 800+ employees, and so we use it CONSTANTLY. And it works. nuff said.

Cons: there are some UX tweaks I'd make, and the onboarding for people who have never used it before can be a bit tough. I've sent links to people and then they join the call late and explain they were figuring out how to use Zoom... which is probably inevitable, but there's a need to address that sooner rather than later.

Also, they should update the UI, like the chat functionality is difficult to use sometimes, especially if you're sharing your screen already.

Capterra-loader

Sleek, fast, reliable

Jul 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lightweight
Fast
Reliable
Offer great quality
Multiple connection options
Great for large conferences
Allows sharing camera and screen simultaneously.

This is a very lightweight, multiplatform tool that makes conferences really easy. I participated in conferences with users from all over the world, e.g. from UK, Poland, US, Philippines at the same time and there wasn't any latency at all. I believe this is the best collaboration tool, it is very reliable, allows to share a screen and your camera simultaneously. Allows to record meetings in the cloud or locally. I have to stress how seamless it makes the meetings with people literally all over the world. This is a very reliable tool, never crashed on me, always works fast and does not consume a lot of resources.

Cons: Some menus seem a bit convoluted
Certain options are counterintuitive
There is a learning curve with the software

Sometimes small things can be a bit buried, like disabling enter chime. Also, the HD quality for a camera is disabled by default (probably to save bandwidth).

Overall: Meetings are seamless and hassle-free. This is the best collaboration tool for companies that have to meet with people from all over the world. Using this tool I forgot they are from very far locations. There is no latency and the application does not consume a lot of resources but allows to record the meetings, share a screen, annotate etc.

Capterra-loader

Zoom

Jun 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I work in a web and mobile agency and most of my clients are from diferente cities, countries and even continents and since we start using zoom we have feel that the communication have improve. Zoom have a recording options so you can revisit your call, review the transcript that were made of that call, review the chat, etc. It sink with your calendar smoothly and is pretty easy for the first time user to get in a call with you. The client is really small in size and the MOST important thing is that the quality of the call is almost perfect. We have tested with over 50+ people in a call and worked smoothly as it were two.

Cons: There isn't too many cons to say about Zoom, I will say is a little annoying that you need to open the browser from your calendar and don't open the app directly. But everything else is great.

Capterra-loader

Great, sticky product

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I've used WebEx (don't know why but I did :D) and then our usual Google Hangout.

Some companies (mostly Fortune 1000) have security protocols that don't allow them to use hangouts. So I kickstarted a trial user account for Zoom.

Love the -
1. UI and UX: Smooth, intutive and easy to use i.e schedule and start meetings.
2. Extensive list of conference dial in numbers from all over the world.
3. Recording feature is helpful!
4. Affordable (beginners plan per month does the job for me)
5. Company is growing fast so the product is here to stay and get better

Cons: They probably get a lot of inbound requests. I've felt ignored due to not being a big deal size for them as I'm still trying to get in touch with an Account Manager to figure out -

How to start the zoom meeting from my laptop and dial the meeting conference line through Zen Prospect to eliminate feedback noise.

Overall: Schedule and start meetings with ease. Helps gaining productivity.

Capterra-loader

I can't go back to Skype

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Zoom just works. It's incredibly easy to share a link to a meeting room, and then expect people to be there when the time comes. No more exchanging Skype addresses, or laggy Google Hangouts, or trying to install 10 pieces of software because audio isn't working. Zoom WORKS.

We use it for team meetings, interviews, group discussions, brainstorms, and even to watch movies together remotely. It's incredibly simple to use.

Cons: The few times where there's a tech or interruption, it's hard to know if it's the connection of the users, or something with Zoom. It happens once in a while. But 99% of the time, it works withuot issues.

Made us more productive

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like its consistent quality connection across a variety of connection speeds, its video capacity, and how user-friendly it is for groups.

Cons: I wish that there were more views of the video feeds, more beyond the two built-in viewing options.

Overall: We moved over to Zoom after using another service for several years and have not looked back. Zoom works very reliably for our virtual team - and we fire it up at least once a day if not several times a day for our team of ten scattered around the country. Now that we've been using it a number of global network groups have shifted over as well, so about three times a week I'll be in on a call with reps on it - with video feeds - from Asia, Africa, Europe, Middle East, India, and Latin America. Here's an underrated service that Zoom allows: Breakout rooms! So anytime we have more than one conversation to hold, we break out easily, assign people to the rooms, and voila! Separate rooms. Great value for price, and a quality product.

Resource Hog

Jul 25, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I really appreciate how easy it is to get my clients into Zoom conference rooms. It provides a link that remains the same for my conference room so once my clients have the link, they can use it for any of our future meetings.

Cons: Zoom is a huge resource hog. While running the software, you can expect a large portion of your system resources to be used up. This cause lagging which is a bad thing to happen when you are demonstrating software on your machine. It makes it seem as though the software is running poorly when in fact it is just your computer struggling to keep up with the requirements of Zoom.
Also, people connecting to your conference room are forced to download the software onto their computers as opposed to something like join.me which runs without any software download.

Capterra-loader

Making communication easy

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I think my very favorite part of Zoom is the fact that we can share our screens. This is so very helpful to be able to show someone an example during a call or to help someone troubleshoot a problem, or learn something new. I have my training sessions with clients set to automatically record so they can go back and review any of the lesson later, which is helpful to both of us! Zoom is very easy for most anyone to download and begin using, unlike other software I have tried in the past with clients.

Cons: The one thing I do have a problem with, although it is probably not a Zoom problem, is that when I am controlling a client's screen remotely the time delay can be rather long, making the process tedious.

Overall: I am able to easily jump on a Zoom session with a client and show them something in much less time than it would take just trying to explain it to them over the phone. Video conferencing with teammates makes our communication so much better, and being able to share our screens as necessary is another big help.

Capterra-loader

Decent Video Conferencing Software with Above Average UX

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Zoom has a no-frills approach to video conferencing, but its functionality set is still comparable with the likes of GoToMeeting, Blue Jeans, and other popular offerings. The great thing about it, though, is that the niceties are tucked away behind a pretty intuitive and manageable UI, which makes for a pleasant user experience. I really enjoy how easy and quick it is to pull recordings down from the cloud, and the application management interface is very straightforward. The Chrome plugin also makes adding Zoom meetings to Google Calendar invites effortless.

Cons: Sometimes, and often without rhyme or reason, the Mac OSX app will just stop working and will need to be Force Quit and reopened. It's not a huge deal, but because it fails silently, it's one of those things you only really notice when you're trying to actually use the software. It's not a big deal, but it's not pleasant either.

Capterra-loader

Simple, Easy, and Priced Right

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used probably every single meeting software out there. This one takes the cake on value. Used to use GoToMeeting and switched to Zoom. It doesn't have all the bells and whistles of some their fancier competitors but it does exactly what I need. High-quality screen sharing and allows me to record.

Cons: The only thing that I can complain about is when you click the screen sharing option it asks you what screen to choose from even if you do not have more then one screen. My less technical attendees really get thrown by this. This is a minor complaint though.

Capterra-loader

Digital meetings made real

Jun 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Zoom's minimalistic UI and extremely easy to use interface makes it my preferred conferencing tool. While our org uses competitive products at the enterprise level, my choice to use Zoom over those always stand out. Users of the competitive products sometimes end up with connectivity issues or with the options to connect; whereas with Zoom, so far I have never encountered any issues.

Cons: Its cost compared to that of Cisco products is on a higher side. I hope they had more competitive pricing compared to that of Cisco.

Overall: On the go connectivity with teams and clients.

One of the best conferencing apps

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The Zoom app has a clear interface, very intuitive and easy to use. There are apps for Smartphones (Android/iOS) and Windows, Linux and Mac OS X.

Zoom allows you an easy way of communication between teams and coworkers. It is possible to see a list of users connected and contact to them directly, invite them to a room or join to an existing one.

During the calls, the presenter can share his screen and record the meeting. Also, the attendees can use the chat included to share information or ask questions.

Cons: I have experienced some audio/video issues when there were several people (about 40 people) connected in the same room, but it happened only twice. The service usually works great!

Capterra-loader

Reliable ,easy to use and excellent software for video conferencing.

Jul 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple to setup and use it from PC or mobile host a meeting by logging in or join meeting by just dialing meeting ID or clicking on meeting URL, and feature like Group video conferencing (up to 50 peoples),screen recording ,screen sharing and chat feature makes it a complete package for video conferencing with clients,conducting seminars and for online tutorials classes.

Cons: Professional version is costly and 50 participates conferencing support is only limited to pro version.

Overall: Excellent for client and team meetings and video conferencing.

Capterra-loader

Extraordinary excellent application for work meetings.

Feb 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent sound, very good use of the internet bandwidth, the video is excellent, easy to handle and the most incredible you can take control of the laptop of the participants to help them with the presentation.

Cons: That only in the professional version 50 participants are accepted, when several people talk at the same time the sound is distorted a little.

Overall: We have achieved many successful business meetings with people in different countries, since the sound is always excellent, in relation to the cost-benefit ratio, you do not have to think about it to buy the software

Perfect for small business

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We switched to Zoom from GoToMeeting. Mostly because our team was growing so quickly we wanted to see if there was a cheaper solution. We made the switch and it does everything we need. The screen share quality is very good. I have not reached out to their support one time. So I assume it is good because there is never an issue.

Cons: I do wish there were more integrations with the other software we use like GoToMeeting did but we still like it regardless.

Overall: Huge cost savings for small businesses with a low budget.

My Lifesaver and Best Business Tool

Mar 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is first, it's so simple. For one on one sessions with clients, for running webinars as a replacement to the complex and often glitchy other webinar software, as a recording device for things on my desktop (I just click record, share screen and go for it), as a teaching tool, and more. It's pretty much-replaced everything for me.

Cons: Audio/Video settings sometimes go weird and have to leave a meeting and then come back. Sometimes I find that what I see on my screen isn't what others see. For example, I use a back drop for videos many times and on screen, it looks like the camera is all backdrop, but when I record, the edges show up.

Capterra-loader

Working at an Institute, this helps provide psychoanalytic education to students across the world.

Jun 27, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Scheduling a meeting is quite easy and it has an option to integrate that meeting directly into your Google Mail/Calendar. Once the meeting is setup, the video conferencing allows for different screen possibilities so that the person who's Zooming in, is able to see the the speaker and the entire group at the same time. Not only that but being able to share your screen is a bonus just because the options are endless. You have control of everything with a few clicks of a button!

Cons: When Zoom conducts an update of its software, it doesn't provide information to the consumers as to what was actually updated. There's been certain times where an update has occur and the layout (buttons) where changed and moved. For some this might not be an issue; however, I currently work at an Institute where the Faculty and Teachers are novice computer users because they've had limited use of technology. Thus, when conducting their classroom where Zoom is needed, it can be quite hectic and troublesome.

Capterra-loader

This is a great tool for meetings, it makes international meetings easy.

Jun 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - It works from anywhere you are.
- You can schedule future meetings or use it on the spot.
- The quality of the calls is very good.
- You can share screens, and allow remote control.
- It's a very light program, it doesn't make my computer or phone go slow.
- It allows you to have private meetings.
- It has good integrations with your calendar.

Cons: - Their Customer Service hasn't been able to help me much when I experience any bugs or technical issues.

Overall: I work for a remote company. This made our meetings extremely easy since we work from all over the Americas. It's also a great tool for remote training, you can teach through this platform easily and record your sessions.

Capterra-loader

Great experience and quality of voice and video , the best video/voice meeting

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: From people that worked at WebEx, hey made it better, once you create a room and share the link or the room ID they can join and chat, talk, show desktop, share a board to draw or even give control of their computer to another person on the video conference. even on the free version you can meet a bunch of people for 45 min uninterrupted and even record it all in your PC with a very good compression ratio. this is the best quality I have ever experienced on video conferencing

Cons: Is not much intuitive and confuse some people, but still the best tool for video conferencing. Will be good more cloud space to record.

Decent video conferencing software

Jun 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: We have a lot of remote people, and being able to videoconference, while always stressful and a little weird, has really helped us work better together as a team. Zoom is relatively easy to use, works well, and the Microsoft Outlook plugin is really useful when scheduling meetings, especially when I have to update the meeting invites multiple times (the Zoom just updates along with the calendar invite). It also has a chat app and ties in with my Outlook calendar, so folks can chat me as well as see when I'm busy/in a meeting.

Cons: My biggest complaint is that, when I want to share my screen, I choose "desktop" and then still have to hit the "Share" button - even now, I want to just click "Desktop" and have that trigger the share. All things told, that's not the worst complaint to have!

Everyone Should Use Zoom!

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What is not to like? Better quality than the rest and easier to use! They are responsive to feature requests. The Zoom Rooms product is amazing too.

Cons: Not much.

Overall: Seriously, if you do any sort of video or web conferencing...even if it is just to share your screen, Zoom is so much better than any other solution. I've tried them all. And it is often cheaper. I now have about 25 business users and another 50-60 free users. This has by far been the easiest tech rollout in our company in an industry with generally very non-tech people.

Recommendations to other buyers: Get it. You can start free!

Great way to keep in touch with remote coworkers

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: So easy to many people in one room, see their faces, and speak to remote coworkers. The chat feature also makes it easy to participate or source for input in larger settings. There is also a poll feature that is useful to make quick decisions, and the host can send folks into smaller rooms within the meeting for quick brainstorming.

Cons: Participants have to download the software to participate, so if you are planning a very large video broadcast, a webinar service would be better. If you are sharing your screen, it's difficult to see every participant or the chat unless you are using multiple screens.

This is a great video conferencing software for work. It is flexible enough and easy to use

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's desktop version is powerful with enough features and configurability of defaults such as whether to start the video automatically or mute automatically at the beginning of a call.

Cons: I don't have any cons to mention about zoom as I have found it pretty valuable and serves all my needs for video conferencing

Overall: This software has been extremely useful and easy to use for video conferencing. Sharing screens/applications is easy. The outlook plugin makes it very easy to add a zoom meeting in a seamless way to meeting invites. The mobile app has an excellent interface too, especially the driving mode (not only useful while driving ,but also while accomplishing tasks around the house)

Zoom has changed the way we do business

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great service and solution for business meetings, presentations or online conferences. Also, Zoom is an excellent tool for hosting audio or video conferences. It is great because you can have a dedicated meeting ID to share with people, it's very easy to launch the conference off desktop or mobile, and it offers to record it easily. It's well suited if you're on a call with more than a single person. Also, it will be suited especially if you're worried about Internet connectivity on either side, because the quality of video and audio communication is always on top, even if the Internet speed is very poor.

Cons: Zoom's price point is higher than other video conferencing tools. There is a free version as well, but of course, it has a limited amount of capabilities, it has limits in terms of the number of participants. The calendar setup is not great as it doesn't directly connect to my Google Calendar, or I just could not do it.

Best video conferencing ever

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the video call quality on this. in the past 3 years of usage, I have never experience a single drop in quality or any disconnections.
I use zoom for a lot of calls in Asia, and zoom is the only video tool that really works. I love how easy it is to invite other people to you call, just a link; no code or number.

Cons: The only thing I could say is that I wish zoom had skype like contacts page in order to just drop call someone.

Capterra-loader

Zoom is the only software I will use for virtual meetings.

Jun 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom offers the amazing wonderful view as well as the speaker view, which helps me see just what I need in a meeting. With chat, screen sharing, and breakout rooms it has all the functionality I need to facilitate or join a virtual meeting.

Cons: Recently Zoom has made my computer run very slowly when in a meeting. This makes it hard if I want to screen share or collaborate with another user.

Overall: Zoom reduces the distance between me and my virtual teammates.

Use Zoom for easy chat and video call communications within the organization

Jul 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Easy to chat and share files such as documents or images in simple chats. Like the ability to add plugin to Outlook calendar and schedule meetings directly within calendar. Easy to quickly add more people, and good feature to chat with everyone or specific people within a video call.

Cons: Glitchy when switching between multiple accounts. Time limit on free accounts gets annoying, although fair because it is a good free service- should give a little more waring/be more clear about the time limit.

Overall: Easy to setup video calls or webinars with one or many people. Can also share quick chats or attachments in chat window.

The best program to make conferences

Jun 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It`s the best program to make conferences, the movile app it`s even easier, you can invite other to join to you with a link, its perfect because I am a medicine student and when we must discuss new cases every day and one of use can be present is the best tool to keep the comunication, it woks with slow connections too.

Cons: Generally the conferences have a duration of 35 - 40 minutes, but in some cases you need more time, more of that time is not provide by the free app, also the app need to ask you first if you want to use the camera, becuase we must respect the privacity of the patient and when we need to have them for their testimony or proof we must hide them.

Overall: All the benefits you could have for a conference program: It works very good in slow connections, the audio its good, the search tool its easy.

Use Zoom for all our companies internal and external virtual meetings

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoom has transformed our relationships with clients. I love that I can share my screen as well as have participants in the meeting share their screen with me. It's easy to use, and there are many features available in terms of reserving rooms, recording calls, etc.

Cons: The different rooms you can reserve can get a bit tricky. It also requires a download for use which can be a barrier to use for some of our clients.

Capterra-loader

Great for every day conferencing on your computer or mobile device

Mar 07, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Once you're setup it just works. We hardly have any issues, and even if those arise they are usually issues with your machine. Love screensharing for allowing me to choose which application window to share, recording is also smooth.

Cons: You need to install a desktop client or a mobile app... Which all in all is quite given that afterwards you get hassle-free experience. Desktop client could use a touch of modern.

Excellent Product for Online Meetings

Jul 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: -This software is very streamlined, and it is easy to find everything I need.
-I like that I am able to share any document on my computer and easily annotate it.
-Zoom can be used on numerous devices, including smartphones and tablets.
-The video and sound quality are great.
-It is easy for participants to enter a meeting: they only need to follow a link and be admitted by the host.

Cons: -Although I can share documents from my computer, I can only do so if they are open (the Zoom file share function does not allow me to select a document to share from my files folder; I can only share documents that are already open).
-Even though I am able to annotate documents that I share through Zoom, if I scroll up or down or change pages, the markings do not move with the page (My annotations remain still, while the document moves). This means I am not able to annotate a page and then return to a page that I previously annotated and have the markings still be intact.
-When saving a screenshot through Zoom, it is difficult to find after the session has ended.

Hello!!! nice to finally meet you! As simple as that is to use this tool.

Jul 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is really simple to use. Meetings happen very fast, is reliable and very portable. It has a client for most of the OS and also a web and mobile version. The free version is quite generous allowing like 40 minutes meetings for more than two peers.

Cons: There is not much to dislike about this product. Perhaps the UI that can be quite confusing for new people, but other than that is pretty great.

We use it for conferencing in our office

Jul 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom is super simple to set up and use. It is also extremely easy for someone who doesn't already use it to use the link you send them to join a conference. We use it for everything at our office, including remote interviews with people who have never used it. Zoom is set up in every one of our conference rooms, with "Zoom Rooms" so presenting to a screen is as easy as clicking "Present" while in a room. Zoom figures out what room you're in and everything automatically.

Cons: Occasionally there is a feedback sound or something when on a conference that sounds like a fan blowing into a microphone, but nobody can figure out where it's coming from. It has been happening less lately though.

Capterra-loader

I use Zoom to conduct interviews and to record my daily video blog. It has worked every time!

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Zoom is very easy to use. The functionality has been almost 100%. I have used this software to conduct interviews for our podcast. I also use the software on a daily basis to record our FTF Video Minute daily video blog. It uploads very easy to YouTube and the software automatically provides us an mp3 file as well.

Cons: Using the FREE system, you can only conduct an interview with one person. Also, you are limited to a specific time limit on the FREE system if you are conducting a conference call. This all goes away with a paid subscription.

I couldn't do business without Zoom - it rocks!

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Over the years, Zoom has gotten better and better. Video and sound quality are usually very good which makes videoconferencing with clients seamless and natural. I love being able to download audio recordings of meetings as well.

Cons: Every so often, the service just doesn't connect well and the video lags or sound is difficult... like a bad cell phone connection. However, this is rare.

Easy messaging and video conferencing

Mar 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use! The meetings and webinars are set up easily and the app makes it fast to get in the conference and use it. Call quality is great, screen sharing and recording are easy to use. The browser extension is easy to install and generally "just works". I also enjoy the ability to see who is in attendance. Screen sharing doesn't lag, and being able to share a zoom link with others is so convenient. We use this for team meetings, interviews, and external collaboration. It is easy to connect to, the quality to very good and it is great to use. It was easy for everyone to just pick up and start using this new tool. Zoom video conferencing is much better than many other alternatives that I've used in the past.

Cons: I want a better mobile experience. Also, I wish that webinar attendees didn't have to download an app to attend webinars.

Capterra-loader

Weekly meetings are better with zoom

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom is easy to use. It features a slick user interface that boldly provides users with ease of access to features such as video conferencing, screen sharing and meetings. Setup of zoom meetings is very easy. I can quickly schedule meetings and add them to my outlook calendar or I can start a meeting immediately for impromptu discussions or collaboration.

Cons: There really isn't a lot that I do not like about Zoom meetings. Sometimes I might experience video quality or sound issues but I believe that is more related to my bandwidth than with Zoom.

Overall: The benefits of using zoom are vast. Having so much packed into such a small software package is great. I love the simple dashboard provided by zoom and the fact that it provides an ability to do so much. At the click of a button I can start video conferencing with my employees for weekly meetings, I can schedule meetings with outside individuals and I can provide support using screen sharing capabilities.

Capterra-loader

Excellent product, great features that save you time and money.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really enjoy being able to select portions of my screen not to share. Working in the healthcare industry this products our customers personal information and the time it would have taken us to remove it.

Cons: the software must run an executable on the end users computer which is not a big deal when you know the person but can cause issues when dealing with other organizations and their security products.

Overall: This product replaced skype for business which was a complete and total flop. Every aspect of teleconferencing has been enhanced by switching to zoom.

Zoom helps me a lot

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can conduct high-quality conferences, web seminars, create conference rooms with enhanced interaction capabilities. It is possible to turn off the sound or video broadcast during communication. The program allows cross-platform messaging and files. Our company works remotely with employees and needs high-quality video communication.

Cons: We have been using Zoom for a long time. For a long cooperation with Zoom only once I couldn't connect with my employees. In the rest of Zoom did not let me down.

awesome tool

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: - easy to use
- webinar feature is great for live Q&As
- hosts many attendees and registration customization
- video conferencing has almost NO lag
- attendees can draw on the "screen"
- recurring events can be scheduled

Cons: - registration customization does not save for future events
- limited cloud space for recordings (unless you pay more)
- when creating a meeting, it asks for permission every time, to create an event on my calendar -- annoying (I have to 'allow' each time)

Overall: seamless video conferencing

This is by far the best conferencing software we have used in the comapny.

Jul 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The quality of the calls is just great, little to no issues with the quality of the calls. It's super easy to use and you can zinc it with your google calendar to create meeting directly from your calendar. You can have dedicated meetings saved waiting just to hit start meeting (I love this feature). Recording yass! recording hrs of meeting and downloading and sharing meeting just by a simple click. This one here is a must.

Cons: The fact that you can't join a meeting is the host hasn't joined yet, it would be nice to join and wait for host. If you're not careful when creating the meeting the links expire if not created properly. Not much con this one, not even when it comes to support.

The ONLY software I would struggle without

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Recording calls, being able to record calls for myself and/or clients in both video and have a separate audio file makes my life so much simpler. No need to have extra things that, just one tool to do it. The quality on the call and the ease of use beats the other apps I've used almost all the time. I've even (with the help of my husband as he's more techy) run a webinar using their webinar system and it worked great, so much simpler than the other systems we've tried. And even when I wasn't paying for the premium version, this was still my fav tool.

Cons: Only that it requires a download, and that the webinar system is pricey. I ended the webinar subscription after the last time when we ran it and will only resubscribe when I'm ready to run it again as it's too pricey to just have it al the time if I'm not running regular webinars.

Capterra-loader

Great video conferencing tool

Jul 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to use and install. If the other side doesn't have zoom, it takes them just a few seconds to install it.
High quality calls.
Easy way to record calls on the laptop or on the cloud.
Mobile support - joining calls on the mobile and viewing shared screen works great.

Cons: Google calendar integration is not perfect and a bit confusing.
Cloud storage for recorded calls is very low, makes this feature not fully useable, I need to download the recording and keep them somewhere else.

A great way to host video conference calls

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to set up one-time or recurring web conference calls, and each call has its own unique meeting code
There are multiple dial-in numbers for those who cannot be at a computer (even an international one)
The host can invite others to share their screen during the call

Cons: It would be nice to designate a second "administrator" during calls, so that they can handle muting/unmuting the call when the main host is presenting. This can be worked around by having someone host the call, and have them invite someone else to share their screen, but the second host would be a nice option.

Overall: This software is very easy to use and convenient. It's a good way to host a video call with many attendants, as you can control the mute/unmute for everyone.

The best video conferencing solution so far

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I have been using zoom for several years and it is by far the best video conferencing solution, for one to one and group meetings.
The audio quality is excellent as well as the sharing screen option.

Cons: No cons regarding the video conferencing features from zoom. I wish the free plan would allow for longer conference times.

Really good software

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Optimum quality of video and audio connection. The probability of integration with numerous services and with all sorts of calendars convenient for you. The interface is excellent and comfortable. A comfortable mobile application, I do not often apply it, however, in case I need it, it's not worth the desktop version. We can make a plan of meeting with external personalities, and we can show support using the means of general screen use. We have the best method of developing our communication. Possessing many functions of an online conference, we carry out our work more swiftly and productively.

Cons: I have no complaints about this software. It's easy and convenient for me to work with Zoom. Besides that, I know that my team works without difficulty, and they never complained to me about this permission.

Capterra-loader

Great tool for meeting

Aug 02, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: So easy to easy , just send someone invitation of zoom meeting with participate ID and by only only click we can start the meeting.

Cons: For the new hiring people they hard to find how to use it. The graphics user interface is not that user friendly.

Overall: My overall experience for using zoom is great. I use zoom on daily bases for my customer meeting

Capterra-loader

Zoom is a great Sales Tool

Jul 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use for anyone and you do not have to download a bunch of things just to do a call like other platforms. It is easy to set up meetings and to send them to prospects and clients. The video feature is great and does not lag. Sharing screens is easy because anyone on the meeting can share their screen.

Cons: Occasionally the meeting will need to be reset but it is very rare that it has happened on our entire team.

Overall: Easy to use, quick and easy for prospects to use.

So much easier than gotomeeting!

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The video quality and usability are the best I've seen in the conferencing space. It may lack some of the detailed features seen in more advanced tools, but for the majority of use cases I can think of, it's the best. The integration with google calendar is really great and easy too!

Cons: I've had a bit of trouble with the instant meetings using my personal meeting url... it could be user error, but I've had multiple instances where it doesn't work as expected, and I end up with a different meeting url than provided to those I'm communicating with. I think revisiting this experience and the quick launch of these meetings could really improve the tool!

Video conferencing with ease and quality

Jun 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: Zoom provides the best video and audio quality I have experienced so far.
It manages very well multiple-participants conferences.
Screen sharing is also a very nice feature to use.

Cons: Zoom could improve their chat / text features capabilities which are very limited and not as user friendly as expected.

Great tool for video conferencing

Jun 21, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use this tool every day for our meetings. It is a great tool, easy to use. We use from iPhones, iPads, Android devices, and windows computers.

Cons: Its quite difficult to create recurring meetings, you can only have one meeting that never expires. So we have to create meetings a few times a year.

Probably the best video meeting software out there; a definite breath of fresh air post-Skype.

May 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are tons of features open at the free level, from recording sessions to meeting people for up to an hour (despite the "40-minute limit").

I never needed to use more than that, so I can't speak on behalf of the Pro plan which I never needed.

Cons: Nothing really; quite straightforward and gives you everything you need in my opinion.

Some people may need to download Zoom to use it, which means that it may pose as latency in between meetings but not a deal-breaker, that's for sure.

Overall: Great product for meeting enthusiasts; no need to use Skype or any other option out there which most probably doesn't really pose as a real alternative to this tool, even at the "free-plan" level.

Zoom is a real leader

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good video quality and audio connection. The ability to integrate with many services and with any, convenient for you, calendars. The interface is simple and user-friendly for beginners. Handy mobile application, I do not use it often, but if I have to, it's not worth then the desktop version.

Cons: I would like to have integration with the services of auto-responders. In the rest, I have no complaints the service is just excellent.

Capterra-loader

It's the new era of video conferences

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The speed and quality in the video is the best, since unlike other video calling software, zooming does not stop during streaming or streaming even if the internet bandwidth is not the idea. The communication is very fluid for conferences and webinars.
  

Cons: The only limitation for the free license is the 40 minutes to make conferences, but with this time you can try all the functions without problems. The option of being able to record in the cloud is very important to monitor the webinar and other events at a distance.

Overall: One of the most important functions is the ability to remote control, because through zoom I can give technical support or help another user in a video call, this function plus the option of sharing screen or window, is all that is needed to provide remote help, in addition to being an excellent option to webinar and record them.

Best one-on-one video conferencing I've used

Jul 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the audio and video quality, the tools, and the screen sharing capabilities. I've worked with a lot of video conferencing software to train clients and this is the easiest to explain to a client and the most functional.

Cons: I wish accessing things like audio/video options were a little easier when screen sharing. It makes it complicated when things go awry in the middle of a session when a client is sharing their screen.

Solid performance, easy to use

Sep 06, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most is the ease of use with the connectivity and usability. I also like being able to see who is speaking through the app.

Cons: Occasionally when sharing, it gets hung up, and the other person cannot see what you are sharing (which you are unaware of), which is disruptive.

Just what you need for video conferencing

Sep 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Comprehensive and reliable offering that makes video conferencing accessible and manageable for remote users.

The mobile app and the "Call Me" feature has been a hugely helpful.

Cons: There are some redundancies in the UI and scheduling a meeting can be a time consuming and tedious process. The meeting ID can be difficult to find on invites. There are also lagging issues associated with sharing screens and presentations.

Good video conferencing tool complete with screensharing

Aug 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to see everyone's video is a really nice feature. The screensharing functionality also makes this tool worth it in and of itself.

Cons: It tends to take up a lot of CPU when running. Also I don't care for the way every meeting defaults to a full screen view; it is difficult to navigate to things on my screen when I'm in a meeting.

Overall: This tool makes working remotely much easier for me. I also use it a lot to have meetings with my clients.

Capterra-loader

As a remote team, we use Zoom on a daily basis to stay in touch.

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom makes it really easy for us to stay in touch with all of our remote teammates via video chat. The screen sharing and recording tools are also great, and we use them all the time to share information with our team.

Cons: As with any video chat platform, you'll have some connection issues from time to time., but Zoom has been the most reliable system we've used.

Overall: Great video chat tool for remote team communication

Great for meetings across the world

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Great for meetings across the country or across countries. Features are easy to use and the product works great.

Cons: The free version is great, but the business is even better. No complaints on any of the features. Maybe they could add something to draw?

I can't use skype anymore

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has replaced Skype, Google Hangout, and all the other webcam chat software.
Zoom just works. It works on mobile, on web, phone, everywhere. No need to download and create an account and whatever... just send someone a zoom link and they're in!

Overall: not having to install skype/google hangout or whatever just to have a live chat with somebody.

Zoom is literally perfect as a conferencing software! There's so many features that I don't use.

Capterra-loader

Zoom Conferencing Makes Meetings Easy

Apr 21, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Easy to pick up and use
- Like the ability to allow people to enter your room when you are ready
- Like that you dont need to go through any prompts when starting the calls

Cons: - Will really run your laptop battery dry if you aren't charging, so be careful
- I wish you could easily hide the bar that appears when your sharing your screen. It will do it automatically sometimes, but hard to tell when

One of the best tools for web conferencing

Apr 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The quality of communication, it is always on top. Therefore, it is very simple to register and initialize. Also one-click screen sharing. I also like the "raise hand" function. Excellent, intuitive service with many functions.

Cons: I had problems connecting to my conference, but these cases were once and did not happen again. Zoom is really a quality product and it does not have any special cons.

Amazing tool for workshops, conference calls and more.

Jun 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is an amazing way to keep up to date with your team, set up workshops, coordinate projects. I love that it allows for communication with each other even if there's over 10 people. The different view options and the private messaging etc. also allows personalisation. I love the "raised hand" function because it means during a workshop you can keep people muted and see when they have a question and unmute them. It makes things go way smoother and makes it easier to keep an overview. The scheduling option means it's easy to send a reminder and manage your schedule if you do a lot of coaching and workshops

Cons: Connection can be a bit buggy at times but this is one of the few programs of this sort that hasn't crashed.

Zoom is a great tool for multiple people to video conference at the same time.

Jun 12, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Zoom can be used anywhere with an internet connection. It allowed us to reach multiple people at the same time all over the world. We can share documents and upload video. This has been a great addition to our ability to communicate.

Cons: Zoom will cut out. It will just stop. We contacted customer service... which was very difficult to reach and they stated it was our internet connection. We had a company come in and check our internet and no problems. It is unfortunate that we loose connectivity so often.

Overall: Opportunity to speak face to face with clients and partners. Ability to share documents and videos instantaneously.

Zoom is amazingly easy to use and great quality

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Recording capability
Screen sharing
Multiple version of converted files available at the end

Cons: None

Overall: I've been using zoom for my one-on-one coaching sessions with clients and also for group calls in our online community since last year's d it's simply awesome. I love the recording capability but more than that, the options available to me afterwards like, the audio version of sessions. It's freakin awesome is all I can say.

Recommendations to other buyers: Great option for teaching online and one on one sessions

Super easy and high quality

May 01, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It feels like I am with the people; the ease of all the functionality from phone or lap top. The consistency of the experience - it's so good I got my global FMCG client to abandon webex and sign up to zoom!

Cons: Freezing sometimes but that is probably more about the internet connection and sometimes it does not keep me logged in but overall it is very consistently excellevt

Overall I like using zoom.

Sep 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A lot of our customers are on it so it has the advantage of our users whom we hold webinars for already being on the software.

I also like that it's a desktop app.

I like that it's pretty easy to use for the most part

Cons: I don't like the design very much at all. It feels a bit outdated.

The invite process isn't very smooth where it tries to take you to the website and then redirects you to the desktop app.

Not everything's super intuitive as far as figuring out how to use it.

Overall: It allows us to run webinars for our customers which are our principle means for marketing out app. We can mute everyone on the call while presenting and then allow people to give their input or ask questions during the Q&A afterwards. And then record the webinar for those who weren't able to make it live. Because our customers are all over the world we need a good software that can help us connect to them as many of our closest and most important relationships have been built exclusively over Zoom.

Use Zoom for conference call with customers

Jul 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy of use to set up and schedule calls
integration with Outlook
like the chat
user friendly for groups

Cons: Professional version is a bit costly
limited to 50 participants conferencing for none professional version

Capterra-loader

Excellent application for video conferencing

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like this application for video conferencing, since it allows you to share screens with other people in the video, it also has a very good interface

Awesome Audio/Video Conferencing software

Aug 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent software for online conference meetings, supports Audio/Video Conferencing meeting with screen and video sharing for distance communication/learning and review meetings.
Setting the meeting is quicker and easier than webex meeting center and it works on different desktop platforms as well as android phone. There are options to use Computer audio or phone audio for voice service. it also supports chat service between different participants during the meeting which is also very useful.

Cons: Audio clarity on android phone sometimes has intemittent issues. it always worked perfectly fine when taken from desktop

Overall: Overall very satisfied with this software and have been consistently using it in my office

Capterra-loader

Great video conferencing software

May 31, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's easy to just start up an impromptu meeting in seconds if needed. There's no concept of a "presenter" so anyone can share their screen during a meeting. It integrates with physical hardware in the conference rooms at many companies.

Cons: Video and audio can be a little choppy at times. You have to download the full app if you want to share your screen.

Capterra-loader

Zoom is my current favorite video conferencing software.

May 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has consistently high audio and video quality. It also has muiltiple features that make it easy to use it in a business settings like: being able to join rooms by only using an ID number, multiple users, chat and screen sharing and calendar invites. Zoom is easy to install and incredibly intuitive.

Cons: The only one I can think of is that they don't have a web app and you have to download the software.

Overall: I am able to communicate effectively with people all over the world. The quality of the audio and the video is top notch so I am able to see and hear them clearly.

Capterra-loader

Easy to Use Video Conference Tool

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The best thing in my opinion about Zoom is that I can use a more professional platform for business meetings. I am not calling someone on Skype where I have all of my personal contacts. It gives a more serious feel to my meetings and I know that when I am logged in I am there to do my work, and not get distracted by other people calling or messaging me on the same platform.

Cons: I wish that this software would have the option to log in to a session, but somehow turn off the camera and notify you when the other user has logged in. Sometimes when I am having a meeting with my boss I want to log in early, but do other tasks while I'm waiting for him to log in. However the camera shows me and I have to be conscious of when he has logged on.

Video Conferencing

Mar 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Zooms ability to create meetings directly from Google Calendar has increased my productivity tenfold.

Cons: Not really any complaints. Sometimes the video/sound quality is bad, but it could be due to my ISP.

If you haven't tried zoom yet, you won't know what you're missing

Jul 18, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom seems to be intuitive. It's like they figured out all my challenges with video conferencing and decided to create a product that would solve those problems and exceed them. It's pretty easy to use, but I recommend testing it out, testing out recording a video and making sure that you 're getting exactly what you want to get, and test it out with the sound quality etc.

Cons: I think the sound quality may not be the greatest, and it seems to require a lot of bandwidth to record the video, but then again I think most software do.

Capterra-loader

We manage to cover our live broadcasting needs and our customers are amazed with the possibilities

Jan 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All the characteristics and the different uses that you can give. From sharing your screen, programs, blackboards to even the control of your mouse and your computer.

Cons: We have had problems accessing a conference when a person is the one who creates and schedules a future meeting, but the host must be someone else.

Overall: We can offer live broadcast to our clients and allies so that they give live classes and webinars according to their needs through a powerful tool that allows a universe of possibilities that improve the experience and communication

Two Thumbs Up From a Daily User

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple and clean UI
Reliable

Cons: Has to have a taskbar icon instead of just a system tray icon (very nitpicky)

Overall: I started using Zoom about a year ago and it has become my new go-to for web meetings. The UI is simple while still offering much of the same functionality of its competitors. I have also yet to have crashing issues as I have experienced with similar products. I don't really have anything negative to say.

Recommendations to other buyers: Use it.

Capterra-loader

Best Cloud VideoConference in any platform

May 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Works Great in iPhone

Share Screen at its best

Cloud Meeting Recording

inApp features like chat, polls, and controls while being host are great too

Cons: Sometimes activates webcam depending on the invite settings

sometimes people needs to connect via dial in phone because it does not get Computer Audio settings (not usual)

it can freeze sometimes

free version up to 45 minutes sessions

Overall: virtual conferencing needs with prospects to show value and Look&Feel of apps, services and solutions being offered. Support to our existing customer while needing remote support. Availability check on multiples conferences needed at a time. we use two paid accounts for sales and support and individual free accounts for general purposes

Zoom is a great platform to use with my iPad Pro

Jul 27, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I use Zoom nearly every day to tutor students online for the LSAT and GRE. It's compatibility with Apple products and Apple Pencil is phenomenal.

Cons: I have noticed pretty frequently that Zoom eats a lot of bandwidth and doesn't do a great job of screening out background noise

Overall: I've benefited from an easy to use platform for online tutoring.

Capterra-loader

A lot of video conferencing options out there and this is one of the better one

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: First off not a huge fan of video conferencing software it always tends to have issues but this is one of the better conferencing software I've used.

The quality of Zoom seems pretty good and you can get a number of people in a room video conferencing together. Has lots of great features most I've never used but cool none the less like changing your background, meeting scheduling, and screen share.
It's fairly simple to use and full of features.

Cons: The meeting scheduling piece is hard to use if you are not using Zoom as the starting point for your meeting. That you have to download and install software is a drag in this day and age but it probably provides for the better video quality.

Overall: Allows us to easily do client meetings for a decent quality and price. Screen share works well and you can get a bunch of people on a meeting at once.

Capterra-loader

Flawless conferencing tool

Jul 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Zoom gives a really helpful and easy to use option for meetings. For people who can't afford to step out of the office but still want to be included in important discussions, Zoom is a great alternative to the traditional conference room meetings. I don't use the video function all the time; often just dial in and continue working. Great for screen sharing as well.

Cons: No cons here. Zoom is a really good app and I highly recommend it. It's actually easier to use than many of its well-known competitors.

Good tool for the price

May 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoom has been a good tool for our team. We switched from Gotomeeting, and we've definitely seen improvement in connectivity. The desktop app gets two thumbs up.

Cons: Some of the webinar functionality is lacking. For instance, having to start a webinar before being able to promote a third party to a presenter is not ideal.