Zoom Video Communications

Zoom Video Conferencing

4.5 / 5 44 reviews

Who Uses This Software?

Enterprise, SMB, educational institutions, and healthcare organizations all use Zoom.


Average Ratings

44 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $14.99/month/user
  • Pricing Details
    Visit https://zoom.us/pricing for more info.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Zoom Video Communications
  • zoom.us
  • Founded 2011
  • United States

About Zoom Video Conferencing

Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Our solution offers the best video, audio, and screen-sharing experience across Windows, Mac, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems.Zoom was founded in 2011 by experienced leaders and engineers from Cisco and WebEx.


Zoom Video Conferencing Features

  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • Application Sharing
  • Chat / Messaging
  • Electronic Hand Raising
  • On-Demand Webcasting
  • Presentation Streaming
  • Private Text Chat
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Streaming
  • Whiteboard

Zoom Video Conferencing Reviews Recently Reviewed!

Convenient way to run meetings remotely. Allows for flexibility for companies that are spread out

Nov 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Makes video conferencing simple and easy. I work in a decentralized location and I have to attend a lot of meeting remotely and Zoom has always worked well for me.

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Good tool for video conferencing

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: 1. Its lightweight software, quality of voice and video is very good
2. Screen share and recording is easy

Great for remote meetings

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: This software has enabled us to hold remote video meetings with people that aren't located near our business. The quality of the sound/video is good for all our needs.

Cons: Overall have not found any cons with this software, aside from having to download an application before using it.

Connecting People

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Zoom allows me to meet with classrooms all over the world. I utilize this platform to communicate and hold meetings with colleagues as well. I love that I'm able to see them and have other functions available like the chat box and Q and A. This is a huge help when working with students and colleagues.

Cons: I wish when you entered from a phone that you could split the screen so that you could see the chat box as well as the people talking. You aren't able to keep up with both due to having to switch back and forth. I do like how new chats pop up at the bottom though.

My previous company began using this software to increase communication.

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: This software was easy to use, could seamlessly connect a cell phone user with an in-person meeting with a phone caller. The video was excellent quality as well.

Cons: I had some issues with using the zoom app on my phone. It wouldn't freeze my video when I wanted it too.

Perfect for small business

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: We switched to Zoom from GoToMeeting. Mostly because our team was growing so quickly we wanted to see if there was a cheaper solution. We made the switch and it does everything we need. The screen share quality is very good. I have not reached out to their support one time. So I assume it is good because there is never an issue.

Cons: I do wish there were more integrations with the other software we use like GoToMeeting did but we still like it regardless.

Overall: Huge cost savings for small businesses with a low budget.

I feel like I upgraded from Skype and use Zoom all the time!

Oct 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: The range of things you can do with Zoom. Decent streaming quality, no limits on one-to-one meetings.

Cons: The back end/testing area for video/audio etc. can be hard to find and switching views is tricky sometimes.

Overall: Connecting with folks around the world as an online business owner with few streaming problems.

Good, fast, easy to use

Oct 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We use this for our dissertation defense with students. Very effective and easy to use. I prefer this over anything we have used.

Cons: Sometimes buffering but rarely.

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I use this software to participate in video conferencing.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that you can see all the different video feeds of the participants at the same time. This helps to know who is talking. I also like the chat and screen share feature.

Overall: easy, effective, group, collaboration

All around, good video communication software

Oct 17, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: The quality and lack of people logging in and not being able to get in has been minimum. It's been a great 3 months so far

Cons: It's a little complicated setting up a meeting. The extension helps but still requires an entire additional step of "creating a meeting"

Easy to use and good audio and video quality.

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Doesn't take long to load. The screen sharing feature and the availability to have multiple members join the conference is a great tool that simplifies and makes easier to share information. Very good audio and video quality.

Cons: Haven't experienced any inconveniences while using this tool and don't there is a missing feature that should be added or improved.

Overall: Great tool for our meetings with good video and audio quality.

Zoom has revolutionized the way I interact with remote employees

Oct 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
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Pros: We switched to Zoom to improve interactions with remote employees and the video streaming has had a huge impact on that. We tried a handful of other video meeting options before landing on Zoom and it is by far the most reliable and smooth experience. I love that I can see the people in my meeting and that the video quality is good. It helps our team feel more connected even though we are spread out across many states.

Cons: I wish the zoom app would sync with my calendar easier and pull in meetings that I have scheduled so I can select them right from the app instead of copying the meeting ID or URL.

Great experience, helps us connect easily with our remote colleagues

Oct 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use - very quick to log in with our computers or TVs . I also love being able to instantly connect to a meeting without having to input meeting IDs.

Cons: Serious lag time when we're trying play videos on Zoom for other participants. Screen-sharing is OK however.

I can't use skype anymore

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: It has replaced Skype, Google Hangout, and all the other webcam chat software.
Zoom just works. It works on mobile, on web, phone, everywhere. No need to download and create an account and whatever... just send someone a zoom link and they're in!

Overall: not having to install skype/google hangout or whatever just to have a live chat with somebody.

Zoom is literally perfect as a conferencing software! There's so many features that I don't use.

THE BEST video conferencing software!

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: There's such a minimal learning curve to use here, the software installation is small and seamless... it won't take up much space on your computer or phone. I love the UI and functionality offered.

Cons: It's REALLY hard to find anything that I like least about this product. It's been amazing to have in my toolbox. If I had to pick something, a plan tier in between the Free and Pro version would be nice.

Overall: Great for online meetings with colleagues and clients!

OMGosh Zoom works where the other seven video conferencing apps we have licensed have failed!!!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Consistency! We connect around the world with other universities, corporations and government institutions. At any given moment somebody here is using Zoom and loving it. Zoom is especially friendly to the new end user.

Overall: Consistent usability and compliments from user for making them aware of the product.

Quick and easy

Sep 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: What I like most about Zoom is the affordability. I also enjoy the ability to see who is in attendance.

Cons: With Zoom, I find that the international meetings can be problematic at times -- mainly pertaining to slow connectivity.

Just what you need for video conferencing

Sep 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Comprehensive and reliable offering that makes video conferencing accessible and manageable for remote users.

The mobile app and the "Call Me" feature has been a hugely helpful.

Cons: There are some redundancies in the UI and scheduling a meeting can be a time consuming and tedious process. The meeting ID can be difficult to find on invites. There are also lagging issues associated with sharing screens and presentations.

Solid performance, easy to use

Sep 06, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most is the ease of use with the connectivity and usability. I also like being able to see who is speaking through the app.

Cons: Occasionally when sharing, it gets hung up, and the other person cannot see what you are sharing (which you are unaware of), which is disruptive.

I use Zoom to join meetings that others host.

Aug 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: To join a meeting, all I have to do is click the link provided to me and the application starts without necessitating me doing anything else. That's nice.

Cons: When I +Q to quit the software, it displays an annoying dialogue. I want it to quit immediately when I use my shortcut.

Overall: I get to chat and see my coworkers

Good video conferencing tool complete with screensharing

Aug 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to see everyone's video is a really nice feature. The screensharing functionality also makes this tool worth it in and of itself.

Cons: It tends to take up a lot of CPU when running. Also I don't care for the way every meeting defaults to a full screen view; it is difficult to navigate to things on my screen when I'm in a meeting.

Overall: This tool makes working remotely much easier for me. I also use it a lot to have meetings with my clients.

Terrific Video Conferencing and Screen Sharing Tools

Jul 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoom is very flexible and easy to use. It replaces the functionality provided in screen-share-only software and adds very effective video conferencing (and audio conferencing) capability.

Cons: There is still a lot that they could do to make it easier for use in a way that helps us help our clients remotely. In particular I'd like it very much if they had a feature that allowed us to trigger a screen sharing of the screen for one of the other conference call participants, for remote support purposes.

So far, great conferencing tool!

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have been using for 3 months now as a replacement for start meeting. Love the real time video conferencing, and the ability to Zoom right from your phone. Easy to use and love not having to physically dial in to calls....one click and you are in! Also, great support when you need it. Zoom has worked well for our company and has saved us money in long distance calls.

Cons: Not many dislikes, but will say it is a bit harder when schedule meetings for others. May be a slight learning curve for those not entirely tech savvy.

Overall: Cost savings
Fast communication
The ability to see one another in real time across our plants
The ability to meet whenever/wherever as you can access and do video right from your phone

Zoom makes virtual meetings a breeze!

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have only used Zoom a handful of times, but I can already tell I will be using it exclusively in the future! It is quick and easy to get the meeting set up, and absolutely easy to use for the participants.
I especially love the ScreenShare option as that is incredibly useful for training! The free version allows up to 45 min on a call I think, but you can just start a new call if you need longer. Overall I really love Zoom and I'm thankful for how simple it is.

Need to screen share? Try Zoom.

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: * Screen share (great for training purposes)
* Mute all
* Able to disable and enable mute and video easily
* Ability to share a zoom link with whoever needs to join the meeting

Cons: * This is probably just me, but I tend to have a headache after using Zoom, which probably has more to do with the audio quality on my end than with Zoom.
* When screen sharing, the menu box gets in the way -- it'd be nice if we could move this to be on the side or somewhere else.

Overall: I've been using Zoom for both larger and smaller meetings, it's great for both. Screen sharing doesn't lag, and being able to share a zoom link with others is so convenient!

Very good connection

Apr 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Call quality and ease of use.

Cons: Interface navigation is a bit confusing, specially when switching views / screen sharing, etc. Buttons move arround depending on the view you are at. For corporate users, I dislike having to contact sales person every time we need to add more licenses.

Overall: I use Zoom at a company I provide services to. We use a corporate account and use it for communications between more than 80 employees in several countries and offices. We stopped using Zoom chat, replacing with another solution with better search features (to look for older conversations). But we often use Zoom for conference calls and eventually webinars. The interface is easy to use, even though a bit confusing in the beginning. Could be more intuitive. Call quality is way better than the common old time video call competitor.
User management is not so easy, since you often have to contact a sales representant to get more licenses. Could be all online.

Recommendations to other buyers: Try it out, i's really good.

Zoom is amazingly easy to use and great quality

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Recording capability
Screen sharing
Multiple version of converted files available at the end

Cons: None

Overall: I've been using zoom for my one-on-one coaching sessions with clients and also for group calls in our online community since last year's d it's simply awesome. I love the recording capability but more than that, the options available to me afterwards like, the audio version of sessions. It's freakin awesome is all I can say.

Recommendations to other buyers: Great option for teaching online and one on one sessions

Zoom is the only way to go

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: the best on the planet

Cons: none that I can think of

Overall: I use Zoom for teleconferencing for my mentoring business and it worked fantastic. I couldn't recommend it higher. Seamless, fast, secure, and very intuitive.

Worth Every Penny

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I'm so glad I was turned onto Zoom. I host all of my sessions on there, including with groups. I love the ease of recording things, and have fun with the functionality. It's a low price point, and generally the tech works great. I'm a loyal user, and can't imagine why I'd stop.

So much better than Skype - great for our business

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Comments: Love Zoom! Really simple and easy to use... high quality... good features like recording and screen sharing. Love it.

A few things I would improve: more keyboard control, and keyboard shortcuts, for example when joining a meeting i have to click the little arrow to see recent meeting IDs, why can't I just press down arrow on my keyboard?

Also, "always use PMI for instant meetings on this computer" should be checked by default - I thought this was a premium feature and didn't even discover it until recently. So much easier to schedule meetings now. Didn't even know it existed...

Relatively better than others

Jan 12, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: One of the better HD video conferencing software products available. I have used them at multiple companies, and they have less audio probs compared to other ones I have used.

So easy to use

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, smooth quality.

Cons: Don't like recording myself.

Overall: It's a very smooth experience to either host or attend a meeting using Zoom. Have yet to run into any issues when using it.

Decent video conferencing software

Dec 09, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Cons: I wish you could have the option for Zoom to call you like WebEx does. Plus, its integration with Outlook sometimes leaves me confused.

Overall: Zoom is pretty good at what it does. Some of my coworkers have mentioned sound issues on live webinars, but I primarily use this for group meetings with our remote office. For what we need it to do, it works great - screen sharing, video (when we want it), conference lines, and chat.

Always connected

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Zoom has been a great tool to stay connected with family, friends and colleagues around the world! I recently used Zoom for an appointment with the family lawyer and my sister, all of us being in different cities.

Two Thumbs Up From a Daily User

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Simple and clean UI
Reliable

Cons: Has to have a taskbar icon instead of just a system tray icon (very nitpicky)

Overall: I started using Zoom about a year ago and it has become my new go-to for web meetings. The UI is simple while still offering much of the same functionality of its competitors. I have also yet to have crashing issues as I have experienced with similar products. I don't really have anything negative to say.

Recommendations to other buyers: Use it.

Hey, can we Zoom real quick?

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We used to use Google Hangouts for the longest time, then after being disconnected 123535238427 times, we finally decided to look for another software. Yes, Google Hangouts is free and it shows. A lot. We found Zoom and were offered a 30 day trial. The ability to schedule meetings with the link in the calendar was a huge perk. The only downside is having to install the software, but luckily, it doesn't take too much time. If your computer is running quite a few programs, a white text will pop up on the screen during a video call and let you know your CPU usage is affecting the video quality. Overall, we love Zoom and it's integration with Slack. Becuase we use it ALL the time and frequently use it as a verb.

One of the least-crappy conferencing services

Nov 15, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, easy plugin

Cons: Not great for large group meetings.

Overall: It's amazing how bad video conferencing is given how great data and the internet are in general. But Zoom at least doesn't crash very often and has a relatively easy plugin. I've used Citrix and all the others out there...I think my absolute favorite for ease of use is Uberconference, but it doesn't have as much functionality. Zoom is the right balance if you're doing small group or 1:1 meetings. It's probably not the best for giant webinars or complex screen sharing/drawing (in which case you'll likely need GotoMeeting or one of the other big ones.

Recommendations to other buyers: No

Vendor Response

by Zoom Video Communications on November 18, 2016

Hi Olivia, We appreciate your feedback! Zoom typically performs very well for large meetings and webinars, so I would suggest contacting our support team if you are encountering problems (https://support.zoom.us/hc/en-us/requests/new). Thanks for being a customer, and thanks again for your review! -Peter from Zoom

Made us more productive

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We like its consistent quality connection across a variety of connection speeds, its video capacity, and how user-friendly it is for groups.

Cons: I wish that there were more views of the video feeds, more beyond the two built-in viewing options.

Overall: We moved over to Zoom after using another service for several years and have not looked back. Zoom works very reliably for our virtual team - and we fire it up at least once a day if not several times a day for our team of ten scattered around the country. Now that we've been using it a number of global network groups have shifted over as well, so about three times a week I'll be in on a call with reps on it - with video feeds - from Asia, Africa, Europe, Middle East, India, and Latin America. Here's an underrated service that Zoom allows: Breakout rooms! So anytime we have more than one conversation to hold, we break out easily, assign people to the rooms, and voila! Separate rooms. Great value for price, and a quality product.

Everyone Should Use Zoom!

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What is not to like? Better quality than the rest and easier to use! They are responsive to feature requests. The Zoom Rooms product is amazing too.

Cons: Not much.

Overall: Seriously, if you do any sort of video or web conferencing...even if it is just to share your screen, Zoom is so much better than any other solution. I've tried them all. And it is often cheaper. I now have about 25 business users and another 50-60 free users. This has by far been the easiest tech rollout in our company in an industry with generally very non-tech people.

Recommendations to other buyers: Get it. You can start free!

Great Video Conferencing

Nov 04, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: I don't generally like video conferences because I've had so many technical difficulties in the past with the platforms but zoom is the exception to that rule. Zoom has made it so easy for us to do video conferences and I've never had any buffering issues, loss of audio or any other issues I've experienced with other programs.

Our team uses Zoom every day to connect internally and externally

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company searched quite a bit for a light weight video conferencing app that met our needs. With other services we struggled with finding the right balance between easy to use features (recordings, screen share, etc.) and simplicity. We also like that it doesn't crash on us all the time like others did when we were on the market.

Essential to Meetings

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: An incredibly helpful, multi-platform meeting tool that is used to hold virtual meetings as not all members are always able to be present in the location specified.

Simple to Use Web Conferencing

Oct 04, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: My employer recently switched from GoTo Meeting to Zoom. The transition was relatively painless. It works on the same principle as GoTo, but with a different layout and locations for the various features. I do like the ability to draw/markup the screen, very handy. Overall I like it and don't feel like I am missing out. Call quality in general is good, although occasionally will get some sound outages.

Critical for Medium to Large Remote Companies

Oct 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It makes video calling with large groups super easy, allows for video call record, easy invite with a link to call, scheduling calls. I use the Desktop app most the time, but the mobile app has been very handy for calls on the go. I've never used a video conferencing app that can support so many callers in one session, makes for a pretty magical experience to bring your whole team together from literally across the world.

Cons: Zoom for me does have call stability issues. Overall I have relatively rock solid internet connection, yet it can drop video calls from time to time. The tricky thing is it's hard to know who drops the call. It's a con, but I want to be gracious to Zoom because they essentially perform a miracle every time you make a call with tons of people. I wish they had a better way to downgrade video performance but keep video calls live.

The truth still stands that I'm not sure anyone else is doing what they are capable of, so overall still very pleased despite the occasional hiccup with connection.

Overall: This is video conferencing made available to nearly anyone with it being available on every major platform and supports dial in. If you work with teams of 10 or more and need video conferencing I've found no other service that work better.

We use Zoom at my company for every meeting from 1:1s to All Hands meetings of 90+ people (up to 500 I believe). Overall the product is quite simple and makes Video and VOIP calling easy. It has a great ability to allow you to schedule video calls in the future and share a link to the video. This is super handy for calls within your team or outside.

Recommendations to other buyers: Have fast and consistent internet speeds if you intend to take regular calls. Spotty connections can be a damper on calls.