Zoom Video Communications

Zoom Video Conferencing

4.5 / 5 222 reviews

Who Uses This Software?

Enterprise, SMB, educational institutions, and healthcare organizations all use Zoom.


Average Ratings

222 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.99/month/user
  • Pricing Details
    Visit https://zoom.us/pricing for more info.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Zoom Video Communications
  • zoom.us
  • Founded 2011
  • United States

About Zoom Video Conferencing

Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Our solution offers the best video, audio, and screen-sharing experience across Windows, Mac, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems.Zoom was founded in 2011 by experienced leaders and engineers from Cisco and WebEx.


Zoom Video Conferencing Features

  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • Application Sharing
  • Chat / Messaging
  • Electronic Hand Raising
  • On-Demand Webcasting
  • Presentation Streaming
  • Private Text Chat
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Streaming
  • Whiteboard

Zoom Video Conferencing Reviews Recently Reviewed!


Capterra-loader

Zoom Video Conferencing offers online solutions for personal & business conferences.

May 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Offers the ability to connect with people in different areas and countries. Program offers video, chat, screen sharing, personal Zoom rooms, turning options off & on.

Cons: Sometimes toward the end of the video conference, the audio cuts out. Otherwise, I have not had any other challenges.

Overall: Zoom Video Conferencing allows face to face meetings online, even between individuals in different countries. Great to use for one on one or group meetings.

Capterra-loader

I've been using Zoom for team conferencing and a class I am facilitating

May 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it is free and that people using Macs and Windows computers can just as easily both use it. I haven't yet explored the option of recording, but I love that it is an option and I will be testing it out shortly.

Cons: Oftentimes the video or sound freezes and someone either has to leave and come back in, or log off completely.

Capterra-loader

I can't go back to Skype

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Zoom just works. It's incredibly easy to share a link to a meeting room, and then expect people to be there when the time comes. No more exchanging Skype addresses, or laggy Google Hangouts, or trying to install 10 pieces of software because audio isn't working. Zoom WORKS.

We use it for team meetings, interviews, group discussions, brainstorms, and even to watch movies together remotely. It's incredibly simple to use.

Cons: The few times where there's a tech or interruption, it's hard to know if it's the connection of the users, or something with Zoom. It happens once in a while. But 99% of the time, it works withuot issues.

Capterra-loader

Agile Service for Remote Conferences

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom video conferencing allows my team to conduct online meetings and trainings on a weekly basis. We work with remote clients, and Zoom allows us to talk in a clear, efficient, accessible way.

Cons: The Zoom website is not well designed, and the help section is somewhat hard to navigate. Some of the FAQs are unclear as well.

I use Zoom for meetings, webinars and personal client calls

May 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I love everything about Zoom. The free version is super generous and ample for my small business. The connection is always great and the fact that you get unlimited minutes with a one on one call is really great.

Cons: None I can think of. As soon as my business is big enough, I'll be happy to pay for the upgraded version. I like that it can link to Facebook live. Genius.

Intuitive, powerful, easy-to-use tool

May 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoom is a powerful and easy-to-use tool for video conferencing. It is great that multiple people can join a Zoom call at the same time, and share screens and video images.

Cons: I just wish that there was a totally free version of Zoom that did not stop a Zoom session after certain minutes if you are not a paid subscriber.

Overall: face-to-face interaction without being face-to-face!

I couldn't do business without Zoom - it rocks!

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Over the years, Zoom has gotten better and better. Video and sound quality are usually very good which makes videoconferencing with clients seamless and natural. I love being able to download audio recordings of meetings as well.

Cons: Every so often, the service just doesn't connect well and the video lags or sound is difficult... like a bad cell phone connection. However, this is rare.

Excellent function and value for video conferencing.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I've tried other less expensive video conferencing but found that Zoom is easier but a little more expensive. They have recording, chat and all the regular features you would expect to have. I have no complaints.

Cons: They could have added Webinar capability in the same package but they charge extra for that. Other than that it would be nice if it was less expensive. But for functionality, I'm happy with it.

Overall: Good functional video conferencing for a reasonable price.

Capterra-loader

Zoom Webinar was great for international webinar presentation

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We had been using Zoom for client meetings but we had an opportunity to demo our services to a wider audience. We chose Zoom webinar and realized that the first webinar we had to give was going to be with an international audience in France. Luckily, we had some team members that were able to help, but it was helpful to be able to use a tool that would also allow the registrants to register in their native language. Learning how to conduct the webinar only took a bit of time and there were some helpful videos to walk you through the process.

Cons: I think the only challenging part is getting all the participants the right link to connect as a presenter rather than as an audience member (which I think may have been user error). There is a way that you can add the invite to your calendar, which has the audience link included. But when you invite the participants, they are sent a separate link that they need to connect. If they aren't aware that they need to save this link, they click on the audience link and get confused. it happened a couple times and I think that I would like to have a way to send them a calendar invite with a single participant link.

I can easily schedule meetings in a few clicks!

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are very simple features. It helps me to schedule meetings really quickly. Just select the date and time and you are done!

Cons: When you are recording, it might give you some problem. I don't know if I am missing anything here..

Hands down one of the best webinar and meeting platforms out there now.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: The cost per value is insanely high. I've tried many platforms and considering what you get for the cost of Zoom on either meeting or webinar platforms is fantastic in comparison. Rarely any lag or hiccups.

Cons: I wish I could get trascription at a lower price point but if that is the biggest problem, I've got other things to worry about.

An Excellent Virtual Meeting Solution

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use Zoom daily for video conferencing. It is integrated into our company at many different levels and is often our go-to software. It is easy to use, user friendly, has an intuitive design for new users, has support and integration with other software like Slack, and has excellent features.

I have never personally had any downtime, issues, or interruptions when using it.

Cons: I can't really think of anything negative to say about Zoom. We trust it for vital meetings with vendors and external companies.
If I had to pick something, it'd be that the licensing can be a bit confusing for newer users to understand, but I honestly think that's more of an internal communications issue than an actual issue with Zoom. I'm not a fan that the free license has a 15 minute limit on recording times, but I understand why that is the case from a marketing perspective.

Best video conferencing ever

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the video call quality on this. in the past 3 years of usage, I have never experience a single drop in quality or any disconnections.
I use zoom for a lot of calls in Asia, and zoom is the only video tool that really works. I love how easy it is to invite other people to you call, just a link; no code or number.

Cons: The only thing I could say is that I wish zoom had skype like contacts page in order to just drop call someone.

Capterra-loader

Works better than Skype, can be cumbersome to set up

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is better than Skype. It is effective for 1-on-1 and equally as effective for webinars.

Cons: The software could be considered cumbersome to install, especially if you are trying to explain it to non-tech-savvy users accustomed to skype.

excellent alternative to skype

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: Super simple to use, cloud/web based so can get it on phone, laptop, ipad, etc. solid connections, ability to record

Cons: The only thing is when you have the view where you can see everyone and multiple people on, it can begin to stop working fluidly.

Good tool for the price

May 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoom has been a good tool for our team. We switched from Gotomeeting, and we've definitely seen improvement in connectivity. The desktop app gets two thumbs up.

Cons: Some of the webinar functionality is lacking. For instance, having to start a webinar before being able to promote a third party to a presenter is not ideal.

I have absolutely loved my experience using Zoom conference call. It's great!

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For a virtual team that is spread across multiple locations, it was important that our conference calling tool was intuitive and required less to no user onboarding. Zoom definitely fit the bill in this respect and has revolutionized the way we communicate as a team and the ease with which we are able to do so!

Cons: I was hoping that Zoom would be a good fit for our entire team to have unlimited audio ability for international calls but this proved to be quite pricey! That's a feature I am hoping we can get soon though!

Overall: Ease of setting up conference calls is the biggest bonus that Zoom has provided for our team. The fact that we can have Zoom integrate with Outlook has also meant that conference call setup is not an arduous task of moving between various applications but rather a smooth process! So thankful that our team has this tool and is loving it!

Very to use with others

May 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use with someone who had never used this software before. They can get a meeting up just from following the link

Cons: The design of the software could look a little more modern- it isn't bad, it could just do with a nicer design.

Zoom video keeps the team connected

May 08, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Zoom worked great for video calls. It helped keep our remote team connected. It also works well for conference calls.

Cons: Video and audio quality can be hit or miss. When it doesn't work, it takes a while to get back up and running. You end up missing many minutes of a meeting.

great and easy to use

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money

Pros: super easy to set up and use to conference with people. sound and picture work great and make conferencing more accessible.

Cons: depending on computer use, can be hard to hear other people, microphone sometimes doesn't work, call will end during video chat if there is an end limit to the appointment which is annoying.

I weekly use Zoom for conference calls and to give presentations. Works pretty good.

May 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It has a lot of great features. Video/phone conferencing, screen sharing, presentation mode, and my favorite breakout sessions. I love that the breakout groups can be pre-planned and at the appropriate time of the call you just click and in a few seconds all the callers are on their own breakout calls, yet as the administrator you can still pop on to every group at once to give updates on time, etc...

Cons: Set up and communicating login information/group connect web pages is sometimes cumbersome. Also logging into calls is at times sluggish, which can be frustrating.

Zoom your next video conference meeting!

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Zoom is some cool software for video conferencing made easy. I've used this for a while and it is very slick looking.

Cons: Works as it should. No complaints about Zoom video conferencing software. They got a cool product that works.

Good video conferencing option

May 07, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Zoom has been around for a while and does a consistently good job with video conferencing. I've had a good experience with them, and their platform works well on Windows and Android.

Cons: The UI is old and clunky. Also I do get dropped calls, especially if there are more than 4 people on the line. That gets annoying, but is also at the mercy of everyones' internet connection speed so it's not always the platform's fault.

This is a great video conferencing software for work. It is flexible enough and easy to use

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's desktop version is powerful with enough features and configurability of defaults such as whether to start the video automatically or mute automatically at the beginning of a call.

Cons: I don't have any cons to mention about zoom as I have found it pretty valuable and serves all my needs for video conferencing

Overall: This software has been extremely useful and easy to use for video conferencing. Sharing screens/applications is easy. The outlook plugin makes it very easy to add a zoom meeting in a seamless way to meeting invites. The mobile app has an excellent interface too, especially the driving mode (not only useful while driving ,but also while accomplishing tasks around the house)

Capterra-loader

It's great for having face to face meetings with people all over the world.

May 06, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to install and accessible to everyone. It also gives the option of using the phone for people who can't access a computer. Clear pictures and good audio. Highlights the talker so you know who you are hearing. Has chat options.

Cons: Sometimes it just doesn't work, you just can't connect. That can be frustrating. This issue doesn't come up often but you need to sign in early just to be sure that everything is going to work.

Overall: It is a good way to connect for meetings. I do like it better than skype.

Capterra-loader

It's the new era of video conferences

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The speed and quality in the video is the best, since unlike other video calling software, zooming does not stop during streaming or streaming even if the internet bandwidth is not the idea. The communication is very fluid for conferences and webinars.
  

Cons: The only limitation for the free license is the 40 minutes to make conferences, but with this time you can try all the functions without problems. The option of being able to record in the cloud is very important to monitor the webinar and other events at a distance.

Overall: One of the most important functions is the ability to remote control, because through zoom I can give technical support or help another user in a video call, this function plus the option of sharing screen or window, is all that is needed to provide remote help, in addition to being an excellent option to webinar and record them.

Zoom is very intuitive and has great video quality.

May 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We are currently on a free trial of Zoom and we love it! In the past we used GoToMeeting but it has recently gone downhill. Since moving to Zoom we found that we have no issues and the video quality is so much better! We plan to purchase soon.

Cons: Honestly, there is nothing that I dislike about this software. It is worth every penny! It allows both our customers and ourselves to have a smooth training session.

Capterra-loader

Simply yet effective video meetings

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The user interface is simple and easy to use, which is always a pro when trying to set up video meetings.

Cons: I would like some more third-party integrations and advanced features. Otherwise, this is an absolutely fantastic product.

Overall: Simple and effective video meetings

My new go-to for webinars and my personal training

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I just love Zoom as it is so comprehensive and I can work while learning new concepts and play back the training videos when I have time to watch here we also use them for calls on the weekends as a team so that's always a cool features well.

Cons: It's not as fluid as WebEx however this is a feature that's a part of our Church Community Builder that we are starting to use more often.

Overall: It's included with Church community Builder so if you already are using the database software for your church or Ministry then Zoom comes with the package so I would recommend using and checking it out as it's a great alternative to Go To Meeting, WebEx, Skype options.

Fantastic, this collaboration tool is all a small business needs to keep growing.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's easy, understandable and most of all, cheap for the service it provides. It allows our remote workforce to feel part of the team while the company churns ahead in its strategic direction. The ability to video chat endlessly through this software is invaluable.

Cons: I have yet to encounter a detail about this software that I like the least, but if there's anything at all, the length of the conference links can be a bit of an inconvenience at most.

Best video conferencing tool available. Only one we know of with international calling options.

May 04, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use interface. Easy to install plugin and attendee app. Easy to understand and use scheduling and management app. Best video and call quality we've seen. Ability to send audio and video over the stream. International numbers for remote attendees to join audio.

Cons: The stream-audio-while-sharing feature exists but it isn't very good yet as audio and video lag and are jumpy. Needing the host to start the meeting is unnecessary. When using multiple monitors, there are not easy options for making the remote attendees the largest picture.

Overall: Best video conferencing tool available.

Capterra-loader

Used to record a weekly podcast, this software provides exceptional audio quality and great service.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Audio and video conferencing are a breeze. Connectivity is simple. In fact, as long as the host has an account and the software, no other participant needs to register for anything. They can join either by following a link on a computer, or calling in via a generated telephone number. The free version of the software allows unlimited conferencing with two participants. The quality is definitely superior to its competitors.

Cons: On a free account, group conference calls are limited in terms of the time allowed to record, so if you're not a paid subscriber, this is something to be mindful of.

Overall: High quality call recording.

Easy to use software for calls with clients

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple and easy to use. Paid upgrade integrates with my scheduling software and automatically creates call details for each booked meeting.

Cons: Calls on the free version are time restricted, as is the ability to integrate with other software, but if you need it, the paid option is there.

Most Intuitive Video Conferencing Software Available

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -Easy to learn and use -Easy to invite people to join -Easily Mute and/or Hide video -Share your screen -Chat on the side with one person or the whole group -See a list of all participants -Record video calls -Free for up to 40 minute calls

Cons: -40 minute limit to free calls -Not much I would add - sometimes less is more (although I certainly wouldn't characterize Zoom as lacking any functionality)

Capterra-loader

Works as expected, a little clunky

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I get zoom links from clients a lot and it does work very well. After installing I can talk with them, screenshare, and do pretty much anything that other video conferencing apps do.

Cons: I wish it was online only as the process joining a chat is mixed between using the website and also using the computer app.

Overall: Business video conferencing.

Capterra-loader

Super useful for video conferences and keeping in touch with your team.

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's quite easy to use and get used to. It works really well even if the connection isn't stable, unlike Skype which can be extremely buggy in this case. If you are an average user the free version offers enough options (screen sharing, recording, etc.). My team uses it on a regular basis especially because few of my teammates work remotely.

Cons: The interface seems a bit outdated but that doesn't affect the decision to use it because everything works quite well.

Very easy to use

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use is #1 for me! I also like the option to see all of my meeting participants easily in the grid view. This makes it really easy to collaborate with remote coworkers. Video and audio are high-quality.

Cons: I haven't had any cons with using Zoom yet! Most of the issues I run into is around others' internet connections when using video.

So much easier than gotomeeting!

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The video quality and usability are the best I've seen in the conferencing space. It may lack some of the detailed features seen in more advanced tools, but for the majority of use cases I can think of, it's the best. The integration with google calendar is really great and easy too!

Cons: I've had a bit of trouble with the instant meetings using my personal meeting url... it could be user error, but I've had multiple instances where it doesn't work as expected, and I end up with a different meeting url than provided to those I'm communicating with. I think revisiting this experience and the quick launch of these meetings could really improve the tool!

Zoom is a great web conference platform that makes it really easy on the end user

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoom has the best features and you always have a clear call and HD video. They have great analytics as well on usage. The price point is very competitive.

Cons: Having to buy a certain amount of seats for the business product is a bit costly, but that really isn't a big complaint.

Overall: Zoom helped us conduct better internal calls with our team, and most importantly, better external calls with our prospects and clients. Zoom helps us win more business and is competitively priced.

Capterra-loader

Best Cloud VideoConference in any platform

May 02, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Works Great in iPhone

Share Screen at its best

Cloud Meeting Recording

inApp features like chat, polls, and controls while being host are great too

Cons: Sometimes activates webcam depending on the invite settings

sometimes people needs to connect via dial in phone because it does not get Computer Audio settings (not usual)

it can freeze sometimes

free version up to 45 minutes sessions

Overall: virtual conferencing needs with prospects to show value and Look&Feel of apps, services and solutions being offered. Support to our existing customer while needing remote support. Availability check on multiples conferences needed at a time. we use two paid accounts for sales and support and individual free accounts for general purposes

Super easy and high quality

May 01, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It feels like I am with the people; the ease of all the functionality from phone or lap top. The consistency of the experience - it's so good I got my global FMCG client to abandon webex and sign up to zoom!

Cons: Freezing sometimes but that is probably more about the internet connection and sometimes it does not keep me logged in but overall it is very consistently excellevt

Capterra-loader

I use the tool daily for all meetings with work partners

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the tool is very simple to use, you can share your desktop, you can invite other people who do not have the tool, you can record both in the cloud and in the local machine, you can give the remote control to another person in the meeting so that check something on your machine if necessary, we have connected up to 30 people geographically distributed in different places and the quality of the videoconferences are excellent, the video looks very good

Cons: We use a couple of accounts throughout the company to hold meetings. the only detail I found is that if I schedule the meeting as a technology staff we keep track of the account to better organize the meetings of all, if I, as the account's principal, do not agree and I give control to a person within the meeting, they will not be able to record, because it requires that the person with the host is the one who has the permissions for it. in that aspect they depend on one as the staff that manages the account, the key is not given to everyone so that there may be some organization

Overall: we managed to make videoconferences with a high quality both in the audio and in the video with a minimum bandwidth, we must take into account that everyone in the company we are geographically dispersed we are not all together in the same area

Capterra-loader

Great software with crisp video quality.

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I used this a while back for a meeting I attended. What stood out to me the most was the outstanding video quality and lack of dropped frame rate of this software. Sure I had great internet running at the time on LTE+ with Verizon, but I expected some video issues as I was using the application on my phone. Very little lag time, I wished more companies used this software, and it was very intuitive compared to some of the other free options

Cons: I only used this software once and never had to pay for it, but the price tag for it is a little high. However, if great quality video is what you are going for, then this is the right software for you!

Capterra-loader

Great, sticky product

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used WebEx (don't know why but I did :D) and then our usual Google Hangout.

Some companies (mostly Fortune 1000) have security protocols that don't allow them to use hangouts. So I kickstarted a trial user account for Zoom.

Love the -
1. UI and UX: Smooth, intutive and easy to use i.e schedule and start meetings.
2. Extensive list of conference dial in numbers from all over the world.
3. Recording feature is helpful!
4. Affordable (beginners plan per month does the job for me)
5. Company is growing fast so the product is here to stay and get better

Cons: They probably get a lot of inbound requests. I've felt ignored due to not being a big deal size for them as I'm still trying to get in touch with an Account Manager to figure out -

How to start the zoom meeting from my laptop and dial the meeting conference line through Zen Prospect to eliminate feedback noise.

Overall: Schedule and start meetings with ease. Helps gaining productivity.

The best video conferencing tool I know!

Apr 28, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It helps solve my team and I's problem of guessing who's network is bad during calls. It easily tell you when your network is crappy! It also allows voice recording of everyone on the call.

Cons: Feedback survey at the end of every call can be very annoying. I think that should be reviewed. Also, I should be able to select call members I want to see on my screen.

Really good software

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Optimum quality of video and audio connection. The probability of integration with numerous services and with all sorts of calendars convenient for you. The interface is excellent and comfortable. A comfortable mobile application, I do not often apply it, however, in case I need it, it's not worth the desktop version. We can make a plan of meeting with external personalities, and we can show support using the means of general screen use. We have the best method of developing our communication. Possessing many functions of an online conference, we carry out our work more swiftly and productively.

Cons: I have no complaints about this software. It's easy and convenient for me to work with Zoom. Besides that, I know that my team works without difficulty, and they never complained to me about this permission.

Excellent and cost-effective solution for my business communication

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom offers a very easy to use communication, with great performance in low internet bandwidth. With addon features such as Webinar Addon, I can cover almost every use case I can imagine in my business, at a very convenient pricing

Cons: Sometimes the client software shows some minor bugs, specially on Linux. iPhone, Windows, and Mac OS X clients work (almost) perfectly fine

Great for Working with non-Tech Savvy Users

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have never had a problem with people being able to access a video conference with Zoom. I prefer Google Hangouts, but Hangouts confuses people that aren't familiar with the system. This is not the case for Zoom.

Cons: I prefer Hangouts because I can control the bandwidth usage, and this is great if either party is having an issue with their connection. I can manually control the quality of the data stream.

Choose the best service for your important conference

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the most here that fact that even with bad internet connection because of problems with the provider(or something like this) this system still preserve quite normal quality and everyone can understand what are you talking about. We are using this tool for our company meetings and conferences because our company has offices in different countries and even separate continents, and that is understandable that sometimes we need to have meetings with each other and Zoom is the best choice for us for such deeds.

Cons: Talking about minuses of this tool I can say that we were not very happy with the interface. It seems just like a program for conversation but I cannot say that everything was obvious from the very beginning. Now it is fine and we are satisfied but it took some time to get used to this.

Webinar hosting made simple

Apr 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Zoom video webinar software is a great option for those looking to host online. Zoom offers high quality sound and video which makes carrying out these sessions seamless. The sessions are easily recorded and participants can join in on the conversation. Zoom can manage The attendees

Cons: One thing, I can say, is that there are a lot of other options in the marketplace for persons to choose from.

Best option for group video conference

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: - It has a great connection, not laggy at all better than all the other ones.
- I like the zoom Rooms so much.

Cons: - When you invite other people to view a webinar they are asked to download an app which is a bad thing.

Capterra-loader

It's okay but we've moved on.

Apr 22, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: You know it's video conferencing software what more can you say. It works and it does what it's supposed to do.

Cons: We've moved on from Zoom for a variety of reasons. It's not bad, but we found another product that works better for our needs.

Capterra-loader

Zoom Conferencing Makes Meetings Easy

Apr 21, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Easy to pick up and use
- Like the ability to allow people to enter your room when you are ready
- Like that you dont need to go through any prompts when starting the calls

Cons: - Will really run your laptop battery dry if you aren't charging, so be careful
- I wish you could easily hide the bar that appears when your sharing your screen. It will do it automatically sometimes, but hard to tell when

Video communication made easy

Apr 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: This software is so easy to use to help connect our team and keeping communication open and clear regardless of where we are.

Cons: We would like more options for additional third-party integrations, which would help expand the productivity of our meetings.

Love the ease of use of this software to set up meetings with clients and support personnel

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to set up and use. It is also easy for the recipient to use; just email them a link and you are golden. The ability to record meetings or webinars for future reference is great.

Cons: This is my meeting software of choice. I have never had to use the support features so I do not know much about them but I have very few faults for this software.

Overall: One on one meetings with webinar functionality.

Great video conferencing & webinar app

Apr 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, fast setup, great video, clear audio, and fantastic customer support. One of my favorite apps.

Cons: Scalability. I have to manage two databases of users. There should be a way to sync users and teams with what's on Google or Salesforce.

Overall: Improved video conferences to close more deals and host better webinars.

Good video conferencing for professionals but difficult to use

Apr 19, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Whereas Skype is ubiquitous in casual video conferencing, it's not the best use for professional environments. In this sense, Zoom is a great alternative and gives you plenty of options in just meeting to discuss with colleagues, running presentations, and even recording them for later use.

Cons: Getting people into the meeting was difficult for some users, and the lag was significant when on a slower connection - even moreso than if using Skype or Google Hangouts. Recording was also not intuitive.

Overall: Convenient professional alternative but did not function properly during my usage.

Zoom is the best

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We just recently moved over from GoToWebinar to Zoom Webinars, the differences is huge! Zoom webinar has great quality, the UI is so much more functional and is less of a cost than the competitors.

Cons: Zoom has more features that we have found over GoToWebinar and we had to make some tweaks during presentation that were scary. Would be nice if there was some clear documentation on what changes would stop presentation or not.

Capterra-loader

My review is for conferencing, not webinars

Apr 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The user interface is great, it has lots of features that just work. We use it a lot for screen sharing, and it's great being able to share a specific window or your entire screen.

Cons: It can be challenging for some people to get their audio and video set up correctly when first starting a conference. We've had several conferences where the client can't figure it out so we are stuck doing a 1-way call.

Better choice than GoToMeeting

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having used GoToWebinar and GoToMeeting for multiple years, I didn't think there was another tool out there that could compete. I was wrong. Zoom is great in all regards. More customization, great performance, slick interface, and has all the features at a much better price point.

Cons: There is a slight learning curve if you're coming from something different, but take an hour or two and you'll figure out the basics and can get up and running.

awesome tool

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: - easy to use
- webinar feature is great for live Q&As
- hosts many attendees and registration customization
- video conferencing has almost NO lag
- attendees can draw on the "screen"
- recurring events can be scheduled

Cons: - registration customization does not save for future events
- limited cloud space for recordings (unless you pay more)
- when creating a meeting, it asks for permission every time, to create an event on my calendar -- annoying (I have to 'allow' each time)

Overall: seamless video conferencing

Great for groups

Apr 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: Zoom is great for group discussions or as a way for a large group of people to hop and and listen to a remote speaker. It is also nice that it allows for call and video in and can be used on a mobile device as well as computer.

Cons: For one on ones or smaller groups google hangout, facetime and skype are all easier to use and are little to no cost.

A great HIPPA Compliant software to use

Apr 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Zoom is a a great HIPPA Compliant software to use with my clients for video conferencing calls. Its simple to set up.

Cons: Customer service can take some time to get back to you. When it doesn't work it can be very frustrating to explain to customers.

It works but has some flaws

Apr 18, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: - Easy to use and with good features for screen sharing.
- Good set of settings to allow customization.

Cons: - I have had difficulties establishing video calls with zoom more than once. The app was diagnosing connectivity issues, while Skype was working flawlessly.

Overall: It works but I don't think it is the best tool for the job

Solid webcasting system

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It's great that there's the flexibility to use Zoom as a 1v1 meeting tool, or as a platform for webinars.

Cons: From a 1v1 meeting perspective, I personally prefer Google Hangouts. It's possible I'm just more used to Google Hangouts and don't like change!

best tool for delivering great demos

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've tried many web conferencing platform and are finding zoom the best to deliver a great demo to customers. it just works. Audio quality is perfect and most importantly showing videos is fluid. recording is a breeze as well Highly recommend!

Cons: At this stage I don't have any missing features. when used in a support use case, taking control over the remote computer could be improved as the feature is not easy to discover

Great video conferencing software.

Apr 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This program is fairly user-friendly, though the first use can be confusing. Once into the system, it works well. It is a multiple window system which switches camera view to whomever is speaking and it works relatively well. The mute button is easy to activate and inactivate and the picture quality is quite good. In addition, it allows multiple audio outputs where needed. This is a really good system and one worth looking at.

Cons: There is not much I don't like about this system. Probably my only complaints are that the video does pixelate a bit if your connection speed isn't good and when first using it, it can be tricky to set up.

Overall: It is less expensive than the system we were using, it is a bit more user-friendly, and it works well as long as the connection speed is good.

Capterra-loader

Amazing for remote work

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's really intuitive and the free option offers just enough if you're an average user. I used to use Skype, but it was too buggy and I'm glad I switched to Zoom. Stable interface, video calls and screen sharing is what I like the most.

Cons: Everything's OK. If I were really picky, I'd love it if the interface could be prettier, but so far I'm really satisfied.

Overall: I can stay in the loop with my colleagues easily, since I work remotely.

Great for video conferences with large groups of people

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great way to have a video chat that also includes phone call-in. It's secure, has intuitive controls for the meeting administrator, and allows for individual meeting links for separate meetings.

Cons: Sometimes people log in as the administrator duirng our regular meetings and it can mess with the meeting setup. This is more user error than anything else though.

More stable than competitors

Apr 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A great application, it works without failures. Convenient mobile desktop version, even there is a driver mode. Often you have to use to communicate with colleagues or customers and with help of Zoom, it is no complaints, only thanks to the developers. The program really is a ray among competitors, I advise everyone, you can use the free version it has nothing worse than a paid one, only a limited time for a video call. Zoom helps our team to conduct quality meetings with remote departments.

Cons: The only thing that is really necessary is the ability to record conferences and calls from the smartphone and tablet, at the moment, it is possible only from the computer, which sometimes leads.

Capterra-loader

I really like this app! Great alternative to skype.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it's more professional than skype. You don't need to send a "username," you can really just send a phone number, and it's FREE!

Cons: I don't like how sometimes it's difficult to use. Skype is super easy to use, this isn't. However, this is more professional.

Zoom Video Conferencing review

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is very clear, simple, and easy to use. It is also free which makes it fairly simple to run meetings virtually.

Cons: The only con is that you are only allotted a certain amount of time per call unless you pay for the premium. Which this isn't much of an issue at all.

Best online conferencing tool available

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom works flawlessly in all scenarios's, across devices and platforms, with bulletproof performance.

Cons: i would prefer a pay-as-you-go pricing model for the premium tier, as that would suit my usage pattern

Capterra-loader

Decent Video Conferencing Software with Above Average UX

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Zoom has a no-frills approach to video conferencing, but its functionality set is still comparable with the likes of GoToMeeting, Blue Jeans, and other popular offerings. The great thing about it, though, is that the niceties are tucked away behind a pretty intuitive and manageable UI, which makes for a pleasant user experience. I really enjoy how easy and quick it is to pull recordings down from the cloud, and the application management interface is very straightforward. The Chrome plugin also makes adding Zoom meetings to Google Calendar invites effortless.

Cons: Sometimes, and often without rhyme or reason, the Mac OSX app will just stop working and will need to be Force Quit and reopened. It's not a huge deal, but because it fails silently, it's one of those things you only really notice when you're trying to actually use the software. It's not a big deal, but it's not pleasant either.

Capterra-loader

So useful and great quality!

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like Zoom because it is a great video conference tool. The quality has always been great and ease of use is top notch.

Cons: The only con I have is the learning curve with users, sometimes there are some issues with the links and hosts being unavailable, but besides that, it's always been a great tool.

One of the best tools for web conferencing

Apr 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The quality of communication, it is always on top. Therefore, it is very simple to register and initialize. Also one-click screen sharing. I also like the "raise hand" function. Excellent, intuitive service with many functions.

Cons: I had problems connecting to my conference, but these cases were once and did not happen again. Zoom is really a quality product and it does not have any special cons.

Good Tool, but some tech updates would be great.

Apr 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: This tool has to be downloaded for a client to use, but once you have it you can easily share screens, do international video conferences without static, and chat.

Cons: Whenever I run into an issue, like Zoom support states it was something I did or my internet, which IDK, maybe the case.

My company uses Zoom for conferences/meetings for hundreds of users all around the globe.

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoom simply works perfectly, video quality is very good, audio settings can be configured using multiple devices, multi platform!

Cons: There are not really cons, there is also a free version and in most cases is enough for all kinds of users.

Capterra-loader

Probably one of the best!

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like this software. I've used a lot of free video conferencing softwares, but even the freemium version is really good quality and very reliable.

Cons: The only qualm I have is pricing, but you get exactly what you pay for. I think if our company wasn't the size it is, I'd go with this option, hands down.

Good product not flashy but it works

Apr 04, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I get zoom for free through school and use it constantly for webinars and meetings. It is convenient and I like the share screen feature.

Cons: I have and I know a few other people who have had problems with the sound only going one way, so I could heat them but they couldn't hear me. It is frustrating and seems to happen a lot.

Great for worldwide companies!

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: What I like the most is that has a good audio and video quality. When you have remote employees, it helps you stay close to them.

Cons: I haven't experienced any inconveniences while using this tool so I don't have anything bad to say about it.

An excellent way to host online video classes

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: One of my favorite features with ZOOM is that it allows you to video record your class sessions and make them available for students who could not attend.

Cons: Sometimes the video and audio quality can be inconsistent. Other than that, it's a great software to use for online conferences and class sessions.

Zoom has changed the way we do business

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great service and solution for business meetings, presentations or online conferences. Also, Zoom is an excellent tool for hosting audio or video conferences. It is great because you can have a dedicated meeting ID to share with people, it's very easy to launch the conference off desktop or mobile, and it offers to record it easily. It's well suited if you're on a call with more than a single person. Also, it will be suited especially if you're worried about Internet connectivity on either side, because the quality of video and audio communication is always on top, even if the Internet speed is very poor.

Cons: Zoom's price point is higher than other video conferencing tools. There is a free version as well, but of course, it has a limited amount of capabilities, it has limits in terms of the number of participants. The calendar setup is not great as it doesn't directly connect to my Google Calendar, or I just could not do it.

Zoom helps me a lot

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can conduct high-quality conferences, web seminars, create conference rooms with enhanced interaction capabilities. It is possible to turn off the sound or video broadcast during communication. The program allows cross-platform messaging and files. Our company works remotely with employees and needs high-quality video communication.

Cons: We have been using Zoom for a long time. For a long cooperation with Zoom only once I couldn't connect with my employees. In the rest of Zoom did not let me down.

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As a remote team, we use Zoom on a daily basis to stay in touch.

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom makes it really easy for us to stay in touch with all of our remote teammates via video chat. The screen sharing and recording tools are also great, and we use them all the time to share information with our team.

Cons: As with any video chat platform, you'll have some connection issues from time to time., but Zoom has been the most reliable system we've used.

Overall: Great video chat tool for remote team communication

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Best option for remote virtual sessions

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use zoom rooms for many activities with a high level of satisfaction. Indeed it is one of the best options in the market. As pros I can mention:

.- Integration with Google Calendar to schedule meetings.
.- Very light application for remote session that can be used even with low bandwith internet connections
.- Audio features that enable the user to connect through the PC or Laptop and through phone call
.- Chat and sharing options
.- Can record the session locally or in the cloud.

Cons: As Cons, may be mention:
.- Dismiss the Control Panel when you are sharing your screen
.- Could be nice if over the screen that we are sharing have available control for pointer and market to enforce sections of the material shared
.- Some user refers problem to enable the audio plugins and need to use the phone call option.

Overall: As a consultant services provider, in our company we use Zoom as the first option to handle virtual session rooms for tasks that involve remote interactions with our customer or prospect, related to training, support, sales, demos and coaching activities. Most of the meetings with our customers are managed through this software rather than by phone calls, reducing cost of phones services.

Zoom is great for webinars. We use this software often when we need employees to see a presentation

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: You can record the video and share it later for employees to review later if they did not make the meeting.

Cons: It cuts out if wifi is not working right. It can be a little delayed at times, but that may be because of wifi too.

Overall: Zoom is awesome because you can record the webinar and share it later if someone was not able to make it to the meeting.

The best (paid) web conference tool (IMO)

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: I usually don't have issues connecting to meetings, unlike others which are known for being pretty wonky. It's seamless. My favorite part is that you can add a Zoom meeting button to your Google Calendar, and it'll automatically generate the login/call-in information before you send out the invite!

Cons: It opens up extra windows, and doesn't live inside your browser. You need to download the software, so that's an extra step.

It's incredibly smooth and easy to use for conference calls

Mar 30, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been using zoom for conference calls consistently for the past month and a half. It's reliable. That's all that matters to me when I'm used to one person not being able to get skype up and running and google hangouts doesn't seem to work. I'm really happy with screen sharing and easy layout allows me to run meetings efficiently and with a lot of visuals.

Cons: The free version just cuts you off without a proper countdown. It would be nice to know how much time I have remaining.

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Easy to use video conferencing platform

Mar 27, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Zoom client is available for most platforms including: Windows, Mac, IOS, and Android. I especially like the Zoom client on Android where I can launch and attend meetings remotely from my phone.

Cons: Not a lot of scheduling options for meetings within the software itself. The web must be used to configure all of the options.

Overall: Easy to use video and web conferencing across all platforms.

Zoom is a great meeting platform

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: The Zoom platform is very easy to navigate and understand. No training is necessary to create and customize your profile and default meeting settings. During a meeting, screen sharing can be selected for all screens or just a particular window within a screen.

Cons: So far I have not had any complaints on the Zoom Software. It is simple to use with many different features still available.

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Extraordinary

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a really easy-to-use tool with a great cost-benefit ratio. It has a large number of functionalities, from recording conferences to handling other participants' mouse. I highly recommend it.
The quality of the connection is excellent.

Cons: It could become expensive for personal use. However, for companies that make many video conferences it is worth the investment.

Overall: Being a sales executive and product developer, the software allowed me to communicate in excellent conditions with clients from all over the world.

This is a great tool for all your corporate video conferencing needs.

Mar 26, 2018
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Pretty much does its job for video conferencing with large groups of people. It's nice that you can send out the log in information before the meeting occurs. Screen sharing ability is nice as well.

Cons: I feel it's very clunky to use - not easy to move around in it and sort of hard to figure out on your own.

Zoom is a real leader

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Good video quality and audio connection. The ability to integrate with many services and with any, convenient for you, calendars. The interface is simple and user-friendly for beginners. Handy mobile application, I do not use it often, but if I have to, it's not worth then the desktop version.

Cons: I would like to have integration with the services of auto-responders. In the rest, I have no complaints the service is just excellent.

The best videomeeting tool I have ever used

Mar 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's really powerful, I use it everyday at work for contacting my clients, I love the sharing functionality and the silencing tool

Cons: Sometimes could get a little bit slow on slow bandwhidht conections, if I use it on my cellphone video get frozen

Easy messaging and video conferencing

Mar 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Super easy to use! The meetings and webinars are set up easily and the app makes it fast to get in the conference and use it. Call quality is great, screen sharing and recording are easy to use. The browser extension is easy to install and generally "just works". I also enjoy the ability to see who is in attendance. Screen sharing doesn't lag, and being able to share a zoom link with others is so convenient. We use this for team meetings, interviews, and external collaboration. It is easy to connect to, the quality to very good and it is great to use. It was easy for everyone to just pick up and start using this new tool. Zoom video conferencing is much better than many other alternatives that I've used in the past.

Cons: I want a better mobile experience. Also, I wish that webinar attendees didn't have to download an app to attend webinars.

One of the better video conferencing solutions I've used

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: - Love the ability to have a dedicated/permanent link that I can use over and over again without having to generate unique conference call links every time
- Call and video quality is good. At times we do have audio issues, but hard to pinpoint whether that's our own network issues.

Cons: None, really. There are the usual intermittent issues with video and audio quality especially when there are lots of different people in different locations dialing in, but it's hard to pinpoint if that's a Zoom or other issue.

I use it everyday and it's great

Mar 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It's really to easy to use and I use it everyday, it helps me present my sales speech to my clients and the love it

Cons: When you reprogram a videomeeting something goes wrong with the link, when you use it again it keeps asking you to log in

Only software my company uses for webinars!

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: LOVE when clients want to do a basic recording, that we can do it easily through our Zoom camera rather than setting up a whole package ordeal! It's simple, cost effective, and easy! We really like using Zoom because this is a cheap and reliable option.

Cons: Honestly, nothing. I think sometimes the amount of options on Zoom scares me, but only because it's capable of doing so much!

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Simple, Easy, and Priced Right

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used probably every single meeting software out there. This one takes the cake on value. Used to use GoToMeeting and switched to Zoom. It doesn't have all the bells and whistles of some their fancier competitors but it does exactly what I need. High-quality screen sharing and allows me to record.

Cons: The only thing that I can complain about is when you click the screen sharing option it asks you what screen to choose from even if you do not have more then one screen. My less technical attendees really get thrown by this. This is a minor complaint though.