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Cloud-based video conferencing solution that assists SMB and large enterprises with wireless media sharing, video system interoperability and more.

Product Details

Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Our solution offers the best video, audio, and screen-sharing experience across Windows, Mac, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems.Zoom was founded in 2011 by experienced leaders and engineers from Cisco and WebEx.

Contact Details

Zoom Video Communications

https://zoom.us

Founded in 2011

Located in United States

Zoom Meetings & Chat Pricing Overview

Zoom Meetings & Chat pricing starts at $14.99 per month, per user.There is a free version of Zoom Meetings & Chat.Zoom Meetings & Chat does not offer a free trial.See additional pricing details for Zoom Meetings & Chat below.

Starting Price

  • $14.99/month/user
  • Visit https://zoom.us/pricing for more info.

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Zoom Meetings & Chat Features

Brainstorming
Calendar Management
Contact Management
Content Management
Discussion Boards
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management
Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Screen Capture
Screen Mirroring
Screen Recording
Targeted / Locked Screen Sharing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing

Zoom Meetings & Chat Reviews

Showing 5 of 3934 reviews
Overall
4.6/5
Ease of Use
4.5/5
Customer Service
4.5/5
Avatar Image
James A.
National Manager information Systems
Non-Profit Organization Management, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 6, 2019

“Zoom video webinar meetings simplicity and power in meeting and webinar software”

OverallMy overall experience has been very good and we have solidly used at least 2 other leaders in this category over the past 2-5 years.
ProsZoom seems to work really well on all our platforms and provides many options for our participants on many devices, so we have mobile and desktop and laptop and meeting rooms all in one meeting. We regularly use Zoom to meet across the country in large,medium and small groups. It has the potential to have 1000 participants if you have the right plan with the webinars option. We quite often connect up our usb high quality microphones after the meeting is started and they are picked up instantly with the choice of sources available. You can present graphics, desktop and sound across the presentation. Another cool feature is that if you are using multiple screens it is really easy to choose what you share. Recording the meetings is really simple with the choice of recording to your pc or the cloud for later playback and sharing. Also these recorded files come in various options including audio only. We sometimes grab these recorded training sessions and edit them and turn them into repeatable training resources. RSVP can be managed with the addon for webinars. you can setup many defaults for variables before the meeting starts like record, mute on, video on.
ConsI think the only thing I am not sure that it does is allow you to mute incoming calls in case they are noisy, in most other instances we have had no issue muting computer based listeners if they became a litttle noisy.
Reviewer Source 
Source: Capterra
August 6, 2019
Lee C.
AV Event Technician
Higher Education, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 11, 2020

“Best way to communicate via the web: Zoom! ”

OverallZoom brings so much to the table. It really is a dream come true software. People can save on travel, share their work and communicate their ideas from the comfort of their own home or office. What a great software!!!!!
ProsZoom Video Webinar is straight forward, easy to use. Our team uses it for our weekly meetings and we also use it for our organizations Board Meetings as well. Sharing a screen is great. I love how you can test a microphone and speaker as well. I also love the fact that you can book a meeting in advance. The app is really easy to use as well.
ConsI think that there should be a control setting on who can and who can not make notes on the screen. One board meeting a team member started doodling on a slide he thought only he could see and as he looked up and saw his doodle was going out over the entire board meeting. Luckily we were able to clear it.
Reviewer Source 
Source: Capterra
February 11, 2020
Verified Reviewer
Information Technology and Services, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 4, 2020

“Meetings and Calls without worry of time and distance”

OverallOverall zoom is a great tool for meetings and webinar. People can also join without host joining the call. So, you don't have to wait till host's join. It's quick and the phone app works well to. I like the UI It's simple and easy to send an invite. We used to do all meeting including international ones with zoom only and if the internet is good, I never faced and drop or lags in the call.
ProsThe quality of audio and video both calls is good without any interference and drops. We used to use this software daily for our client meetings and bi-weekly webinars. There used to be multiple people in calls from different locations internationally, there were no delays in calls. Screen sharing is one of the most useful feature as we need this all the time for client calls. Another helpful feature is, you can record you webinar which can be shared later with the group and during the meetings you can also send messages privately to one person. Sending invites is quite easy as the interface is simple. Additionally, different time zone can also be selected for calls. I used to have zoom app installed on my phone as well and used to join meetings while travelling through phone only. The app works well too it's easy to use and has all the features. Once or twice the app hanged and the call was dropped in between but otherwise i didn't found any other problem. On my laptop I never faced such kind of issue with this software. And of course as it works using internet, if your connection isn't stable or good you'll have lags and drops. It has all the basic features need in any webinar software like mute, audio, video, desktop sharing, chat, adding to calendars, time zone selection etc. So finally, it's easy to use and quality is also nice. The free version has no trial period and can be used as long as you want with some limitations. I would recommend this software.
ConsThe free version has limited minutes of conferencing and the call is disconnected automatically after that. This feels wired as one time we were in the middle of explain a feature and the call ended abruptly. Of course you can start the meeting again and continue but for group meetings I would recommend the paid version. The link generated for meetings has random string rather than you id or name. So, it is difficult to recognize the link just be looking at it and you have to look the detailed invite as who's hosting the meeting. It would be easier and time saving if there is name in the meeting link itself.
Reviewer Source 
Source: Capterra
January 4, 2020
Verified Reviewer
Mental Health Care, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
2/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
June 29, 2019

“Better Than Many of Their Competitors, but Not Great”

OverallWhile Zoom is far from perfect, they are infinitely better than so many of their competitors that you can forget about most of their shortcomings. Except for one major one - their user interface. It's horrible. And I have not noticed any discernable upgrades or enhancements to really any aspect of their product over time. It appears they have a If It's Not Broke Don't Fix It philosophy, but there are things that maybe aren't broken but have major room for improvement.
ProsOf all the video conferencing tools out there - and there is no shortage of them, either past or present - I have to say that Zoom works probably the best as far as logging in and everything working. Everybody who has ever attended a video conference knows the headache and utter waste of time known as "technical difficulties" especially those that arise at beginning of any video conference. This person's video isn't working; that person can't hear. You keep getting disconnected. Zoom somehow avoids this most of the time and that rarest of all things usually occurs - video conferences start on time.
ConsIf you have any more than say three - max four - participants, you're going to go crazy trying to include and see everybody at once. Yes, it's okay when whoever is speaking is shown front and center, but when you're speaking and want to gauge everyone's expression and just see everybody as though you are in the same room with in person, Zoom's Brady Bunch opening from Hell interface will literally drive you mad.
Reviewer Source 
Source: Capterra
June 29, 2019
Andy T.
Helpdesk and Systems Tech
Media Production, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 6, 2020

“Best audio and video conferencing we've used easily”

OverallWe needed a reliable audio and video conferencing platform to use for small meetings, all hands meetings, and training, among other things. Zoom has always fit those needs perfectly. Meetings are easy to setup, record and the quality is always top notch.
ProsZoom is incredibly easy to implement, use, and administrate. We've used all the major audio and video conferencing platforms out there, and Zoom is by far the best. The biggest thing is it just works and works in a repeatable manner. We used to always have issues with other software of changes we made not sticking, such as audio sources. Zoom just works.
ConsI honestly can't think of any issues we've had with Zoom or anything that I don't like about it. It's always been rock solid.
Reviewer Source 
Source: Capterra
February 6, 2020