# Zoom Workplace Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zoom Workplace Software - reviews, pricing plans, popular comparisons to other Video Conferencing products and more. Source: https://www.capterra.com/p/144037/Zoom-Video-Conferencing --- # Zoom Workplace Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoom Workplace ## What is Zoom Workplace? Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. Streamline communications with tools that work together effortlessly through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. Elevate a chat to a meeting or phone call to get to a resolution faster. Improve productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs. Optimize office experiences and hybrid work collaboration with flexible workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. Whether you’re reserving your desk with Workspace Reservation, preparing for a client visit with Visitor Management, or finding your workstation with our wayfinding feature, you can do it all from the Workspaces tab. ## What is Zoom Workplace used for? [Meeting](https://www.capterra.com/meeting-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Screen Sharing](https://www.capterra.com/screen-sharing-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 14,597 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Comprehensive virtual meeting features Dynamic group collaboration tools Frequent technical glitches Sensitive to internet quality Starting price $14.99 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2025 - Employee Communication Tools / 2025 - Remote Work / 2025 - Scheduling / 2025 - Team Communication / 2025 - Video Conferencing / 2025 Our "Best of" badge program showcases products with the highest ratings... - Whiteboard / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoom Workplace?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://zoom.us&name=Zoom Workplace) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoom Workplace 4.6 (14,597) VS. [4.7 (24,118)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $14.99 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (14,587) Ease Of Use 4.6 (11,017) Value For Money 4.5 (9,428) Value For Money 4.5 (6,753) Customer Service 4.4 (8,498) Customer Service 4.4 (6,505) ## Zoom Workplace alternatives [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,040)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,575)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,117)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) [View all alternatives](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/alternatives/) ## FAQs about Zoom Workplace Overview ### What problems does Zoom Workplace solve? Zoom Workplace solves the challenge of keeping distributed teams, educators, and client-facing staff connected without travel, fragmented tools, or complicated setup. It streamlines virtual meetings, webinars, classes, interviews, screen sharing, breakout collaboration, scheduling, and recording, helping remote workers, teachers, sales teams, and support staff communicate clearly and reuse sessions for training. Answer based on 8214 reviews Overview ### Which roles and teams benefit most from Zoom Workplace? Zoom Workplace is most used by business owners, executives, managers, educators, students, and client-facing professionals who need reliable virtual communication. Leadership teams run meetings and coordinate decisions, teachers and students support remote learning, while consultants, freelancers, and project teams collaborate with clients, share updates, and manage distributed work. Answer based on 14550 reviews Overview ### What company size and industries is Zoom Workplace built for? Zoom Workplace is built for small businesses first, with 67% of reviewers from SMBs, and it is used most in Computer Software and Education Management at 7% each. It also serves enterprises at 19% and midsize businesses at 14%, with additional adoption in Information Technology and Services at 6%. Answer based on 14581 reviews Features and Usability ### What are the key features of Zoom Workplace? Zoom Workplace includes core meeting tools like video conferencing, screen sharing, meeting scheduling, and calendar sync. Reviewers also frequently mention chat, cloud recording, and virtual backgrounds. Differentiating features include breakout rooms, whiteboard annotations, polls, and host controls such as waiting rooms, mute management, and role-based permissions. Answer based on 7413 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoom Workplace starts at $14.99/user/month for the Pro plan, with Business and Enterprise at 19.99/user/month. A free version is available with unlimited one-to-one meetings and group meetings capped at 40 minutes. Reviewers often cite that free time limit, 1 GB recording on lower paid tiers, and higher costs as needs grow. Answer based on 2795 reviews Integrations ### Which third-party tools and platforms does Zoom Workplace integrate with? Zoom Workplace integrates with Microsoft Outlook, Google Calendar, Slack, Gmail, Calendly, Google Drive, Microsoft Teams, and Google Meet. It supports over 50 integrations overall, spanning calendar and email tools, team communication, scheduling, and file storage platforms used to schedule meetings and manage shared content. Answer based on 2186 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zoom Workplace? Zoom Workplace is easy to onboard for most employees because joining meetings, webinars, and training sessions is straightforward on desktop and mobile. It offers live online sessions, webinars, videos, and documentation. Reviewers say everyday users learn quickly, while hosts and admins need more time for webinar setup, audio controls, and advanced meeting management. Answer based on 1383 reviews Getting Started and Support ### What customer support options does Zoom Workplace offer, and how do users rate the experience? Zoom Workplace offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users often describe support as helpful for routine issues, but experiences are mixed: some report slower responses, difficulty reaching advanced technical help, and being redirected to self-service resources when problems are more complex. Answer based on 1201 reviews ## Who uses Zoom Workplace? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 394 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 394 reviews Administrative 27% Administrative 27% IT & Software Development 11% Education & Learning 9% Health & Medical 7% Others 47% Top industries Based on 394 reviews Hospital & Health Care 31% Information Technology and Services 26% Computer Software 17% Education Management 14% Other 12% ## Pros and Cons Comprehensive virtual meeting features 95% positive reviews out of 2066 Most users report video conferencing offers reliable quality, easy scheduling, screen sharing, and recording for productive remote meetings. Hussein A Geotechnical Engineer, 11 - 50 employees. "Zoom offers seamless video conferencing with high-quality audio and video, making it easy for teak to collaborate remotely." Frequent technical glitches 59% negative reviews out of 1404 Some reviewers find bugs and issues cause crashes, freezes, update interruptions, and inconsistent experiences across devices. Joel S Technology Support Technician, 10,001+ employees. "Occasional issues with app crashing during regular use, including sometimes requiring device reboot." Dynamic group collaboration tools 93% positive reviews out of 1143 Most reviewers describe team collaboration as effective, highlighting breakout rooms, file sharing, and real-time group discussions. Rezaul H Supervisor, Field Research, 1,001 - 5,000 employees. "Zoom Workplace brings together tools like meetings, chat and file sharing. Yet it keeps me in sync with my colleague all day round making collaboration much easier across different projects and teams." Sensitive to internet quality 67% negative reviews out of 1179 Most users comment internet connection issues cause lag, freezing, dropped calls, and degraded audio or video during meetings. Steve S Clinical Demonstrator, 501 - 1,000 employees. "I had few connectivity issues, such as audio and video lag, dropped calls and screen freezing wich disrupted the flow of meetings and it decreased productivity." Essential remote work platform 94% positive reviews out of 780 Most reviewers indicate remote work is streamlined by easy virtual meetings, real-time collaboration, and broad device compatibility. Mailen G WSB, 51 - 200 employees. "In terms of productivity, Zoom Workplace helps streamline communication and reduces the need for in-person meetings, making it a valuable tool for remote work." Challenging audio controls 57% negative reviews out of 1167 Some users report audio and mute settings are confusing, with echo, background noise, and difficulties managing participant microphones. Charlie P Director, 2 - 10 employees. "Whenever I use Zoom on the mobile app and share my screen, the audio has terrible feedback." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Screen Sharing 4.7 (2,901) 63.19% of 2901 reviewers that rated this feature as important or highly important Screen sharing helps you collaborate efficiently by letting you present documents, specific windows, or your entire screen. Users think it’s reliable, easy to control, and valuable for presentations, training, and troubleshooting, with flexible sharing permissions and good image quality. Video Conferencing 4.7 (2,711) 64.00% of 2711 reviewers that rated this feature as important or highly important With this capability, you can connect large groups in real time with clear video and audio, use virtual backgrounds, and manage participants easily. Reviewers appreciate the stable quality, interactive tools, and flexibility for both business and personal meetings. Mobile Access 4.6 (2,142) 60.32% of 2142 reviewers that rated this feature as important or highly important Zoom Workplace offers mobile access so you can join or host meetings from anywhere using your phone. Some reviewers find this convenient and flexible, noting it works well across devices, though a few mention minor issues with app permissions and battery usage. Two Way Audio & Video 4.6 (1,665) 62.94% of 1665 reviewers that rated this feature as important or highly important This aspect gives you real-time face-to-face interaction, making meetings feel personal and collaborative. Reviewers indicate the audio and video are usually clear, customizable, and reliable, though some mention occasional lag with large groups or poor connections. Real Time Screen Sharing 4.7 (1,210) 61.49% of 1210 reviewers that rated this feature as important or highly important It helps you share presentations, documents, or apps instantly with others, supporting collaboration and learning. Reviewers appreciate the smooth experience, minimal lag, and ability to select what to share, though some note occasional interface quirks when switching screens. HD Audio/Video 4.5 (1,412) 56.44% of 1412 reviewers that rated this feature as important or highly important High-definition audio and/or video capabilities Zoom Workplace 154 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Continuous profile-based stream of news and activity Use artificial intelligence (AI) to turn photos into professional headshots for CVs, resumes, etc. Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events Process of managing, tracking, and communicating with individuals who are registered to attend an event Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) Ability to make voice calls within the system Record audio or import/upload audio files Record and edit recorded audio and/or video Audio/Video Conferencing Detect speech to highlight frame subjects System that automatically dials calls Generative AI models can be used for image and video editing tasks that can automatically enhance images, remove noise or change styles Use AI to convert voice into text automatically Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Remove backgrounds from images or other types of content Group collaboration to solve ideas in a productive and concentrated manner. Sub-room created within virtual meeting/class Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Designer tool for creating color combinations that work together well Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Generative AI can be employed to generate content in different forms, such as text, images, music, and videos Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Generative AI can aid in creative design tasks by generating novel and innovative designs Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Share screens of either your computer's desktop or your browser tab with another computer Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Participants can alert the host if they have a question when they are muted Manage, store and organize emails within the system or via third-party apps Reminders sent via email Access names, contact information, and roles of employees in a centralized repository Tools to improve and measure employee satisfaction and involvement Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Use a brush, or other tool, to remove and add new objects to images High-definition audio and/or video capabilities Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. Create images based on given inputs or prompts Edit, touch up, and convert images for publishing Create a higher resolution version, or enlarge image or video, without loss in quality Create different variations inspired by an original image Organize, prioritize, and manage incoming communications Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Live stream to multiple devices simultaneously Upload images, videos, and other types of media Manage the process of planning and scheduling meetings, including agenda creation Zoom Workplace offers mobile access so you can join or host meetings from anywhere using your phone. Some reviewers find this convenient and flexible, noting it works well across devices, though a few mention minor issues with app permissions and battery usage. Access the system via a mobile application Share screens from your tablet or smartphone Controls/tools to moderate the session Observe and track the demand, usage, progress or quality of a system, product, or user Allow several participants to share screens simultaneously Two-way actions and communication between multiple users in real time Broadcast an event, performance, or video using a live feed from multiple cameras Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Stream to multiple platforms simultaneously Process and analyze human language in text or audio form Record the audio of phone conversations for quality assurance purposes An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience Book meetings and appointments through a website or digital platform Transmit voice and other information digitally Adjust communications based on previous interactions or personal preferences Enable custom polls/voting to facilitate decision-making or increase engagement Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Share and present designs Allow one presenter to pass control of the screen sharing to another participant Send messages to selected individual(s) from the entire audience Tools to facilitate the production of information and promote efficiency Plan and coordinate all the resources, costs and time needed to execute assignments Brief assessments used to measure knowledge and skills Preview and make real-time changes in the web content It helps you share presentations, documents, or apps instantly with others, supporting collaboration and learning. Reviewers appreciate the smooth experience, minimal lag, and ability to select what to share, though some note occasional interface quirks when switching screens. Analyze and gain insights into data in real-time Broadcast live video streams Engage in direct, instant messaging with customers, users, etc. Receive system updates as soon as any changes are made Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Planning and managing of resources and procedures to mitigate the impact of events and incidents Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Record and save a video file of what is happening on a computer screen Screen sharing helps you collaborate efficiently by letting you present documents, specific windows, or your entire screen. Users think it’s reliable, easy to control, and valuable for presentations, training, and troubleshooting, with flexible sharing permissions and good image quality. Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Record active support and chat sessions for auditing and training Allow users to access multiple services after entering their login credentials once Stream directly to social media channels Manage the reservation of workspaces Split the screen or display multiple presenters Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Share only a specific tab on your desktop while continuing to work in other tabs without sharing them Allow multiple team members to edit and work on the same document Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation View messages sent by both parties during the chat conversation This aspect gives you real-time face-to-face interaction, making meetings feel personal and collaborative. Reviewers indicate the audio and video are usually clear, customizable, and reliable, though some mention occasional lag with large groups or poor connections. Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Record and playback video calls Chat with your counterparts over the video in real time With this capability, you can connect large groups in real time with clear video and audio, use virtual backgrounds, and manage participants easily. Reviewers appreciate the stable quality, interactive tools, and flexibility for both business and personal meetings. Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) Allows users to view videos without downloading media files Upload or use pre-set virtual backgrounds during video meetings Generative AI can be employed to create virtual characters, avatars, or digital personas Allow organizations to streamline the check-in process for visitors. Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Allows multiple users to simultaneously annotate on a digital whiteboard Get Advice We can help you find the software with the features you need. Features 4.5 (14,587) 4.5 Based on 14,587 reviews ## Pricing Value for money 4.5 (9428) Free Version [View pricing plan details](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/pricing/) Free $0.00 It includes: - Host up to 100 Participants - Private & Group Chat - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Pro $14.99 Per User,Per Month It includes: - 1 GB Cloud Recording (Per License) - Group Meetings for up to 30 Hours - Host up to 100 Participants - Increase Participants up to 1000 With Large Meetings Add-on - Private & Group Chat - Social Media Streaming - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Business $19.99 Per User,Per Month It includes: - 1 GB Cloud Recording (Per License) - Company Branding - Group Meetings for up to 30 Hours - Host up to 300 Participants - Increase Participants up to 1000 With Large Meetings Add-on - Managed Domains - Private & Group Chat - Single Sign-on - Social Media Streaming - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Enterprise $19.99 Per User,Per Month It includes: - Company Branding - Group Meetings for up to 30 Hours - Host up to 500 Participants - Increase Participants up to 1000 With Large Meetings Add-on - Managed Domains - Private & Group Chat - Single Sign-on - Social Media Streaming - Unlimited Cloud Storage - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Value for money 4.5 (9,428) 4.5 Based on 9,428 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (8498) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (8,498) 4.4 Based on 8,498 reviews ## User reviews Overall rating 4.6 Based on 14,597 reviews Filter by rating 5(10026) 4(3947) 3(538) 2(63) 1(23) Mentioned topic Sorted by most recent NO Naya O. Research Assistant Education Management ### "Zoom: Uses for a Virtual Classroom" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 4, 2026 Zoom has many helpful features that facilitate group participation, which help improve the online learning environment. Their customer support is prompt and thorough, and zoom allows me to have productive virtual office hours as a professor Pros Zoom makes virtual office hours very easy to operate, I am able to use both the white board function when asking for collaborative participation from my students over the video call. My university uses zoom because it is cost effective. Cons The strong Wi-Fi signal needed to maintain a seamless Zoom call is often hard to achieve. In busy areas, the video gets choppy, and syncing audio with the embedded video can cause issues. To fix this, there should be more compatibility with software like PowerPoint Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) My university wanted to transition to zoom so I gave it a try Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Clyde W. System Administrator Food & Beverages ### "Perfect All in One Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2026 I use Zoom Workplace daily to not only schedule/attend meetings but also using the AI Companion feature that automatically joins meeting alongside me and provide me with a summarization post meeting. I also administer access such as meeting licensing, phone licensing, and meeting options for users. Pros Zoom Workplace provides the ability to have online meetings, either from office space or remote while also providing the ability to make or receive phone calls using the soft phone option via the app. It also provides the ability to integrate SSO which creates a seamless sign in for users while providing additional security for sign ins. Cons Zoom quite often has issues with cancelling or scheduling meetings if the app version falls two or three versions behind the latest version which can cause issues in a work environment if the app is not frequently updated. Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) Better features, functionality, and integration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Kevin C. Resourcing Information Technology and Services ### "My Go-To Platform for Virtual Meetings" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2026 My overall experience with Zoom Workplace has been extremely positive. I've used it daily for several years to conduct interviews, host client meetings, collaborate with remote teams, and record important conversations. The platform is dependable, easy to use, and has evolved well to support modern hybrid and remote work environments. Features like AI-generated meeting notes and transcripts have helped improve productivity and reduce administrative work. Overall, Zoom remains one of the most valuable business tools I use on a daily basis. Pros Zoom has become my go-to platform for both internal collaboration and external client meetings. The video and audio quality are consistently reliable, and features like AI meeting summaries, transcripts, screen sharing, breakout rooms, and recording save me a significant amount of time each week. As a recruiter, I spend a large portion of my day conducting interviews, and Zoom makes scheduling, hosting, and documenting those conversations simple. The platform is intuitive for both technical and non-technical users, which helps reduce friction when meeting with candidates and clients. Cons While Zoom has continued to add useful features, some of the newer AI and collaboration tools can be difficult to navigate at first because they are spread across different areas of the platform. Pricing can also become expensive as additional licenses and premium features are added. Occasionally, software updates change settings or user interfaces, which creates a small learning curve for users who are accustomed to a specific workflow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Sales Specialist Computer Software ### "Easy To Use Video Conferencing Platform with Excellent Call Quality" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 31, 2026 I use Zoom for virtual meetings, webinars, and remote collaboration. Compared to some other meeting platforms, I’ve found Zoom to offer excellent call quality, a user-friendly interface, and a very reliable meeting experience. I use features like screen sharing and meeting recording help improve productivity and my workflow. Pros I like Zoom for its ease of use and reliability for virtual video conference meetings. The platform makes it simple to join or host meetings, and the audio and video quality are consistently excellent. I also appreciate features such as screen sharing, meeting recordings, and breakout rooms. Cons One downside is that if you are on the free version you only get a 40 minute limit for your meetings. Another downside is that joining meetings can sometimes be challenging for less technical users or people who are unfamiliar with the platform. In some cases, participants may need to download the Zoom app to their device, configure audio and video permissions, or navigate security settings before successfully joining a meeting. While these steps are generally straightforward, they can occasionally create friction for external attendees compared to some competing platforms that offer a more seamless browser-based joining experience such as Microsoft Teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NL Nicole L. Front Desk Medical Practice ### "Using Zoom all day every day" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 29, 2026 It is reliable, high-quality video meetings, webinars, and client demos, Zoom Workplace remains an industry favorite. Pros I like that connections can go hours at a time and very rarely crashes or have issues even if my work team are in diffrent places in the world. Cons That it doesnt automatically go into gallery view in order to see all of my team in the same screen at once. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZM Zain M. Chief Executive Officer Information Technology and Services ### "Reliable for team collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2026 Pros I am using Zoom Workspace for team communication and collaboration because it is very easy to use. And one can start using it with out any training. Features like screen sharing and recording always works smoothly and the audio and video quality is really great. Cons I feel some minor glitches after some updates but overall everything works great and there is nothing to dislike. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SJ Shannon J. MEDICAL RECEPTIONIST Hospital & Health Care ### "Zoom Builds Productive Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 28, 2026 Zoom has been such an important part of my teams communication across multiple states. Thanks to Zoom, we can collaborate in realtime on projects statewide. Pros I love zoom's options to customize and secure meetings with passcodes. Easy to use, great for team collaboration, and the customer support is top notch. Highly recommend if you're looking for value for your money, or to increase your business's productivity. Cons I don't like that it doesn't automatically go into gallery mode when there are more than two people in the room. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Leanna M. MT-BC, NMT-F, CTD Music ### "We Love Zoom Workplace!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2026 Zoom Workplace has optimized our team's ability to connect with our colleagues around the globe, the translation feature is especially useful! Pros Zoom Workplace has great value for the money. Our team can either hop onto meetings with each other, or meet with our clients simultaneously without interruption of services. Zoom is so easy to use, schedule meetings through the calendar, sync with other tools such as google, etc. We have been using Zoom Workplace since 2021 and haven't looked back! Cons I don't like that I can't set up multiple meetings simultaneously through my account at once on different devices. Switched from [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) Zoom was easier to group multiple people into a meeting. Also the whiteboard sharing features, etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Ellie A. Co-Founder Computer Software ### "Best experience, but now it’s not budget-efficient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 27, 2026 Pros Zoom provides the smoothest online conferencing experience. For webinars, it’s still my #1 choice. Once or twice a month something in my current setup doesn’t work - then we immediately switch to Zoom, because it almost never has issues. Cons I use a self-hosted Jitsi setup as my primary conferencing tool. My second choice is Google Meet, since I already pay for Google Workspace. I also already pay for Notion, which provides scheduling. For transcription, I use the free Voice Memos app and a self-hosted Whisper setup. With this stack, paying for Zoom has become inefficient. Alternatives considered [Jitsi](https://www.capterra.com/p/162665/Jitsi/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reasons for choosing Zoom Workplace For webinars, it’s still my #1 choice. Once or twice a month something in my current setup doesn’t work - then we immediately switch to Zoom, because it almost never has issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jakkie G. Freelancer - using Zoom for Research and Interviews Arts and Crafts ### "Great app, too much AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 Pros Zoom is user friendly, simple, and helpful. The meeting scheduler tool is a life saver, whether I'm just scheduling meetings ahead of time and sending links, or whether you use the actual self-scheduling tool. I've made video calls everywhere from the same city to another continent and they've all been equally effective. Being able to integrate transcription apps is helpful as well. I've only started using it as the meeting coordinator/host this past month, but I've used in generally for several years to join other meetings. Cons Like many apps and services, they're pushing AI too much. Their non-generative, simple AI services like scheduling, automation, and transcribing are good, but the summaries, notes, and "AI companion" is an utter nuisance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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