Zoom Video Communications

Zoom Video Conferencing

4.5 / 5 85 reviews

Who Uses This Software?

Enterprise, SMB, educational institutions, and healthcare organizations all use Zoom.


Average Ratings

85 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $14.99/month/user
  • Pricing Details
    Visit https://zoom.us/pricing for more info.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Zoom Video Communications
  • zoom.us
  • Founded 2011
  • United States

About Zoom Video Conferencing

Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Our solution offers the best video, audio, and screen-sharing experience across Windows, Mac, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems.Zoom was founded in 2011 by experienced leaders and engineers from Cisco and WebEx.


Zoom Video Conferencing Features

  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • Application Sharing
  • Chat / Messaging
  • Electronic Hand Raising
  • On-Demand Webcasting
  • Presentation Streaming
  • Private Text Chat
  • Record & Playback Ability
  • Two-Way Audio & Video
  • Video Streaming
  • Whiteboard

Zoom Video Conferencing Reviews Recently Reviewed!


Capterra-loader

Great value for money, uncomplicated, easy to use, highly functional

Feb 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This is the system we use to communicate with clients around the globe. We love it because it is intuitive and easy to use, with a more modern interface than many other products such as GoToMeeting, and greater reliability than Skype for Business.

Cons: Sometimes, the controls get lost amidst other items on the desktop. Mostly though, it provides a great user experience both for the meeting host and for attendees. The video feature works especially well.

Overall: It's affordable, professional, and clients love it

Big improvement over GoToMeeting

Feb 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
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Pros: We're currently transitioning from GoToMeeting to Zoom as a company. GoToMeeting was very expensive and buggy where Zoom isn't. I also really like some of the other features like transcripts and multiple screen/cam sharing at one time.

Cons: It does taking a little use to after having used GoToMeeting though that's not a big deal. Other than that, it's a very professional solution even if it isn't yet a household name.

Excellent tool for professional web meetings

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The screen share function and ease of commenting make this such a useful tool for online meetings. The flexibility for different controls/access is great as well.

Cons: The free version is fairly limited in terms of time that you can meet via video. Some devices on slower connections also struggle to stay on.

High Quality Webinar delivery

Feb 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The webinar resolution is really high quality as compared to other software. It is very easy to use.

Cons: It will automatically shut the webinar off if the connection is lost, you have to start the webinar from the beginning.

Ideal tool for casual videoconferences or full-scale webinars

Feb 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Zoom has all the features I need but without being overcomplicated. I love the details like being able to toggle between HD and regular video or share my screen with the click of a button.

Cons: It's a small issue, but I wish there was a smaller price point before the video conference add-on, perhaps lacking some features but allowing me to scale up slowly.

Overall: Zoom has been by far the best tool we've tried out for video conferencing. For the most part, I'm really happy with the features it offers!

Great for group work and collaboration

Feb 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Zoom Video Conferencing solution is a great for those doing group work and are unable to meet in the same physical location. It is easy to setup and install and is filled with a number of useful features for teamwork.
With Zoom Video Conferencing, one can share their computer screen with other persons who are a part of the meeting, which is advantageous when trying to bring across a point. I will recommend this to all persons who participate in team/group activities.

Cons: The only drawback I can mention is that there are a lot of solutions online that, generally, do the same thing.

Overall: Facilitated Team Meetings

Capterra-loader

Best tool for day-to-day calls, quite good for larger ones

Feb 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: * Excellent sound quality for voice. It is notable in the market.
* In general, quite usable. I find it even easier to use than some alternatives.
* Works on Linux! I'm so glad for that :)

Cons: * There are enough free alternatives to it not be that relevant.
* Some tools have a better UX, although it is quite usable.

Overall: Honestly, these days you have to have all conferencing software at hand, you never know when you need one or another. Even in this context, however, I find meetings via Zoom to have a better sound quality.

Use Zoom for all our companies internal and external virtual meetings

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Zoom has transformed our relationships with clients. I love that I can share my screen as well as have participants in the meeting share their screen with me. It's easy to use, and there are many features available in terms of reserving rooms, recording calls, etc.

Cons: The different rooms you can reserve can get a bit tricky. It also requires a download for use which can be a barrier to use for some of our clients.

It's simple to go in and use for multiple purposes. I use for 1on1 sessions and small groups.

Feb 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's easy-peasy. I'm no tech guru, and I can use it quite simply. So far, I've had no complaints from clients, so that's a huge plus!

Overall: The free version is perfect for what I need. I also like that I can access it on my phone! Saves me time. That always equals money in business.

Capterra-loader

Simple and functional video conferencing

Feb 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The is fantastic for both video conferences and webinar presentation. For the virtual team that usually relies on Skype for video calls, you will have a clearer, safer, and more versatile experience with Zoom. A few of my favorite features include: screen sharing, screen annotating and control (in which you can make comments on the shared screen or take control of the shared screen), and the "raise hand" feature which prevents attendees from talking over each other. For webinars, the breakout room feature is also nice because you can divide a large audience into small groups for additional learning, without completely leaving the call.

Cons: Zoom pulls a lot of bandwidth, particularly when sharing screen, so if you are trying to run too many programs at once it will kick you out and restart. This is usually fine for a team call, but can be embarrassing during a client meeting.

Capterra-loader

Use it to learn about software training and update reports for other programs I use.

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: It is an easy to use program. I have never hosted a webinar but watch a few and clicking the link t join makes it simple.

Cons: Can't think of many bad parts. It is simple and work great as long as your internet connection is good.

Capterra-loader

Best web conferencing tool in the market

Jan 31, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: The software works like butter. Have never had issues with connectivity etc. Most of the customers who are asked to join conferences feel no pain in it ever.

Love the one touch meetings that can be started immediately. Also, meetings can be recorded instantly.

Cons: The free trial allows only 30-minute meetings if more than 2 participants join. And the pro plan does not allow for custom branding, this feature should be made available in the pro plan as well.

Overall: One of the best web conferencing tools out there. totally recommended to other users.

One of the best conferencing apps

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The Zoom app has a clear interface, very intuitive and easy to use. There are apps for Smartphones (Android/iOS) and Windows, Linux and Mac OS X.

Zoom allows you an easy way of communication between teams and coworkers. It is possible to see a list of users connected and contact to them directly, invite them to a room or join to an existing one.

During the calls, the presenter can share his screen and record the meeting. Also, the attendees can use the chat included to share information or ask questions.

Cons: I have experienced some audio/video issues when there were several people (about 40 people) connected in the same room, but it happened only twice. The service usually works great!

Capterra-loader

We manage to cover our live broadcasting needs and our customers are amazed with the possibilities

Jan 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: All the characteristics and the different uses that you can give. From sharing your screen, programs, blackboards to even the control of your mouse and your computer.

Cons: We have had problems accessing a conference when a person is the one who creates and schedules a future meeting, but the host must be someone else.

Overall: We can offer live broadcast to our clients and allies so that they give live classes and webinars according to their needs through a powerful tool that allows a universe of possibilities that improve the experience and communication

Great option for video conferencing for groups

Jan 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Setting up a meeting and sharing meeting information is really easy plus it really brings a remote team together over video conferencing.

Cons: It's sometimes a bit wonky and getting on it turns all your features including video / audio/etc which you may not always need.

I've used Zoom for multiple video conference calls with clients over the past year.

Jan 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate the schedule feature in Zoom the most. It is one feature that sets it apart from other video conference tools. It's simple and easy to send a meeting invite to one or multiple people at once.

Cons: I have had a few connection issues with Zoom in the past with conferences getting dropped, but I have a hard time saying that it was the applications fault and not the fault of a bad internet connection.

Overall: This software has helped me save time setting up and inviting people to video conference calls.

Capterra-loader

Weekly meetings are better with zoom

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom is easy to use. It features a slick user interface that boldly provides users with ease of access to features such as video conferencing, screen sharing and meetings. Setup of zoom meetings is very easy. I can quickly schedule meetings and add them to my outlook calendar or I can start a meeting immediately for impromptu discussions or collaboration.

Cons: There really isn't a lot that I do not like about Zoom meetings. Sometimes I might experience video quality or sound issues but I believe that is more related to my bandwidth than with Zoom.

Overall: The benefits of using zoom are vast. Having so much packed into such a small software package is great. I love the simple dashboard provided by zoom and the fact that it provides an ability to do so much. At the click of a button I can start video conferencing with my employees for weekly meetings, I can schedule meetings with outside individuals and I can provide support using screen sharing capabilities.

Capterra-loader

Great, intuitive product that anyone can use with little to no training and lots of features.

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the "Freemium" account! At no cost to you or your company, you can have unlimited one-on-one meetings, 40 minute group meetings, and instant messaging? Yes please! The pro licenses, which allow you to host unlimited group meetings, are also VERY reasonably priced at $15/month/license. With these features, a quality free account, and at this price point... how can you not choose Zoom?

Cons: We have some unique use cases for Zoom and have some unique billing requirements as a company so we need to have some weird work-arounds with our licenses. We only have a few licenses though so I don't expect them to change things for us.

Overall: This software will allow us to improve our communication as a construction company because we have employees out in the field. They will now be able to show the office staff a field condition through their phone decreasing possible miscommunication.

Capterra-loader

Easy to Use Video Conference Tool

Jan 16, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The best thing in my opinion about Zoom is that I can use a more professional platform for business meetings. I am not calling someone on Skype where I have all of my personal contacts. It gives a more serious feel to my meetings and I know that when I am logged in I am there to do my work, and not get distracted by other people calling or messaging me on the same platform.

Cons: I wish that this software would have the option to log in to a session, but somehow turn off the camera and notify you when the other user has logged in. Sometimes when I am having a meeting with my boss I want to log in early, but do other tasks while I'm waiting for him to log in. However the camera shows me and I have to be conscious of when he has logged on.

Capterra-loader

Zoom make working remotely possible.

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am a consultant working three states from home. Zoom allows me to work remotely some weeks. This keeps down travel expenses. Zoom has features (live video, speech through the computer, screen sharing, chat, more) that make remote meetings effective and worthwhile.

Cons: In my current workplace, I have to rely on an administrator to set up a zoom meeting. I would like to be able to do that more "on the fly."

Overall: Zoom lets me work remotely without missing any content or personal interaction. My campus also uses zoom to gather people from across the campus in a virtual meeting.

Great tool for collaboration!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Just like it says - easy to use and great for collaboration. I found myself turning towards Zoom even more than Google. I like the functionality that it provides.

Overall: Easy to use! If the other person image while in collaboration was not fixed and allowed for HD, I think that more people would turn to this application.

The links work quickly and the screen is very simplistic

Jan 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The simplicity and ease of sharing the conversation with others is really great. Being able to invite others to the same screen is very nice.

Cons: It is hard to trouble shoot or fix a problem during a business call. I was unable to view someone's screen, and there was no way to fix it, so we just called each other and spoke on the phone instead.

Overall: being able to talk on the computer while still being hands free to work on other projects was really nice.

I've been parts of numerous Zoom meetings

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In comparison to similar software:
- very easy to use, my wife was able to get it all setup and she is often has tech issues.

Overall: Love it especially when inviting others online for a live video.

Capterra-loader

Excellent product, great features that save you time and money.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really enjoy being able to select portions of my screen not to share. Working in the healthcare industry this products our customers personal information and the time it would have taken us to remove it.

Cons: the software must run an executable on the end users computer which is not a big deal when you know the person but can cause issues when dealing with other organizations and their security products.

Overall: This product replaced skype for business which was a complete and total flop. Every aspect of teleconferencing has been enhanced by switching to zoom.

Not as smooth as it could be

Jan 04, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that it helped me to conference with my direct sales team. It helped us to "come together" to discuss trends in our business and to encourage each other. I was able to see each person and hear their ideas.

Cons: My uplines were not very good about making it look professional, and we had a lot of technical problems.

Overall: I was able to meat with my team.

Easy messaging and video conferencing system

Dec 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Zoom video conferencing is much better than many other alternatives that I've used in the past. Pushing content, sharing screens, etc. is very easy and quick.

Cons: A better mobile experience, other than through links, would be helpful. I feel like a more upfront mobile app would allow me to do my job and avoid having to always reference my outlook calendar and then access the zoom meetings through links.

Videoconferencing light and easy

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Super easy to use! The meetings and webinars are set up easily and the app makes it fast to get in the conference and use it. Call quality is great, screen sharing and recording are easy to use.I

Cons: This has happened me twice, the meeting ID can be difficult to find on invites. Overall everything else works great.

Overall: Pretty easy webinars and online meetings!

Flexible and lightweight videoconferencing software

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The biggest thing I like about Zoom is that it's easy to use. The browser extension is easy to install and generally "just works." It integrates well with the videoconferencing hardware at the office which is definitely a huge bonus.

Cons: I'm a big proponent of high-quality video for meetings so that you can see the other person near face-to-face. The challenge with Zoom is the participant video is of fixed size. I wish there was a way to expand faces so that the meeting felt a bit more personal.

I've used Zoom a few times as a webinar attendee.

Dec 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is pretty straightforward software if you're attending a Zoom-hosted webinar. Nothing is very confusing about it, I've always had good quality even when I'm on my phone.

Cons: I wish that webinar attendees didn't have to download an app to attend webinars. You aren't spammed, which is great, but it is a little extra hassle. Though the good thing is once you download it you don't have to download it again.

Keeps us in compliance with Hippa guidelines

Dec 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This video conferencing allows us to be Hippa compliant yet still connect with our clients in a way that is convenient for their schedules.

Cons: The challenge we find is that a clients log in code is different weekly which sometimes causes confusion for the client logging in

Overall: This software keeps us in compliance with Hippa while allowing us to serve our clients in a way that is convenient for them

Capterra-loader

One of the best tools on the market

Nov 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was so easy to switch and use. We consolidated from LifeSize, hangouts, tanburg and other tools and there was no user resistance. It was easy for everyone to just pick up and start using this new tool.

Overall: We use this for team meetings, interviews and external collaboration. It is easy to connect to, the quality to very good and it is great to use.

Capterra-loader

Tool with simple interface that fulfills its purpose

Nov 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its interface is the best it has, very intuitive and easy to use; to maintain contact with the customer is a very practical and fast connection tool. In addition, the invitations to join a video call are direct and do not require many clicks to enter.

Cons: I think that being a simple interface, it is difficult to find the different buttons with all the functionalities that the tool has. In the first uses it costs a bit to find buttons like those to mute the microphone; It would also be good that when you enter the video call, the video option appears off and you can choose whether to turn it on or not.

Overall: I met the tool through one of the clients the first time we had a video call and it seemed a very easy tool to use and practical; today I use it for personal video calls or with other clients I manage in the agency.

Convenient way to run meetings remotely. Allows for flexibility for companies that are spread out

Nov 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Makes video conferencing simple and easy. I work in a decentralized location and I have to attend a lot of meeting remotely and Zoom has always worked well for me.

Brilliant and Great for Hosting Webinars

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: I tried this as a speaker in an online webinar and I was really impressed. It's super fast and does not lag or anything. Even allows multiple people to join and share their video. Perfect for hosting a webinar with multiple speakers.

Cons: There was not that much that i didn't like about it. Perhaps the user experience was a bit confusion at first but then I got used to it.

Capterra-loader

Good tool for video conferencing

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. Its lightweight software, quality of voice and video is very good
2. Screen share and recording is easy

Great for remote meetings

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: This software has enabled us to hold remote video meetings with people that aren't located near our business. The quality of the sound/video is good for all our needs.

Cons: Overall have not found any cons with this software, aside from having to download an application before using it.

Connecting People

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Zoom allows me to meet with classrooms all over the world. I utilize this platform to communicate and hold meetings with colleagues as well. I love that I'm able to see them and have other functions available like the chat box and Q and A. This is a huge help when working with students and colleagues.

Cons: I wish when you entered from a phone that you could split the screen so that you could see the chat box as well as the people talking. You aren't able to keep up with both due to having to switch back and forth. I do like how new chats pop up at the bottom though.

My previous company began using this software to increase communication.

Nov 09, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: This software was easy to use, could seamlessly connect a cell phone user with an in-person meeting with a phone caller. The video was excellent quality as well.

Cons: I had some issues with using the zoom app on my phone. It wouldn't freeze my video when I wanted it too.

Perfect for small business

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We switched to Zoom from GoToMeeting. Mostly because our team was growing so quickly we wanted to see if there was a cheaper solution. We made the switch and it does everything we need. The screen share quality is very good. I have not reached out to their support one time. So I assume it is good because there is never an issue.

Cons: I do wish there were more integrations with the other software we use like GoToMeeting did but we still like it regardless.

Overall: Huge cost savings for small businesses with a low budget.

I feel like I upgraded from Skype and use Zoom all the time!

Oct 31, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The range of things you can do with Zoom. Decent streaming quality, no limits on one-to-one meetings.

Cons: The back end/testing area for video/audio etc. can be hard to find and switching views is tricky sometimes.

Overall: Connecting with folks around the world as an online business owner with few streaming problems.

Love this produce

Oct 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love this product. I use this with my online students and it is easy and quick to setup. Have had little issues with it during a class.

Cons: Not much negative to write about this. Very little problems and issues with this software. Well worth the money.

A very brief but positive experience

Oct 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy to set up and enter the meeting - a very reliable service. Good picture and sound. I also liked the option to use my phone through the app. The website is also easy to navigate.

Overall: The ability to expand my client base while sacrificing as little as possible when compared to in-person interaction.

Capterra-loader

I use this software to participate in video conferencing.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that you can see all the different video feeds of the participants at the same time. This helps to know who is talking. I also like the chat and screen share feature.

Overall: easy, effective, group, collaboration

All around, good video communication software

Oct 17, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: The quality and lack of people logging in and not being able to get in has been minimum. It's been a great 3 months so far

Cons: It's a little complicated setting up a meeting. The extension helps but still requires an entire additional step of "creating a meeting"

Capterra-loader

A pretty solid video experience with Zoom.

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The thing I like most about Zoom is that it never fails. We have had no connectivity or other issues while using it with even 50 participants at the same time.

The share your screen feature works quite well but we have had some hiccups in the past.

Overall I would say that if you are looking for a solid video meeting space, Zoom will do the job for you.

Cons: I would prefer a few more features to be included in the service. Mostly to have the ability to do more things during calls other than just chat or share screen. A features update would be very welcoming.

Overall: - A never failing online meeting space
- Ability for paid employees to have their own room
- Good support service

Easy to use and good audio and video quality.

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Doesn't take long to load. The screen sharing feature and the availability to have multiple members join the conference is a great tool that simplifies and makes easier to share information. Very good audio and video quality.

Cons: Haven't experienced any inconveniences while using this tool and don't there is a missing feature that should be added or improved.

Overall: Great tool for our meetings with good video and audio quality.

Zoom has revolutionized the way I interact with remote employees

Oct 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We switched to Zoom to improve interactions with remote employees and the video streaming has had a huge impact on that. We tried a handful of other video meeting options before landing on Zoom and it is by far the most reliable and smooth experience. I love that I can see the people in my meeting and that the video quality is good. It helps our team feel more connected even though we are spread out across many states.

Cons: I wish the zoom app would sync with my calendar easier and pull in meetings that I have scheduled so I can select them right from the app instead of copying the meeting ID or URL.

Great experience, helps us connect easily with our remote colleagues

Oct 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use - very quick to log in with our computers or TVs . I also love being able to instantly connect to a meeting without having to input meeting IDs.

Cons: Serious lag time when we're trying play videos on Zoom for other participants. Screen-sharing is OK however.

I can't use skype anymore

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has replaced Skype, Google Hangout, and all the other webcam chat software.
Zoom just works. It works on mobile, on web, phone, everywhere. No need to download and create an account and whatever... just send someone a zoom link and they're in!

Overall: not having to install skype/google hangout or whatever just to have a live chat with somebody.

Zoom is literally perfect as a conferencing software! There's so many features that I don't use.

THE BEST video conferencing software!

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There's such a minimal learning curve to use here, the software installation is small and seamless... it won't take up much space on your computer or phone. I love the UI and functionality offered.

Cons: It's REALLY hard to find anything that I like least about this product. It's been amazing to have in my toolbox. If I had to pick something, a plan tier in between the Free and Pro version would be nice.

Overall: Great for online meetings with colleagues and clients!

Good functionality, but the need to download a player is unfortunate

Sep 22, 2017
3/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 3.0/10 Not
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Pros: It's various features like livechat during a webinar, switching between screen sharing and the video camera, etc.

Cons: That to join a webinar one needs to download a player that messes with ones computer audio settings. Many other webinar software providers offer the same functionality just running in the browser without the need for any other software.

Overall I like using zoom.

Sep 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A lot of our customers are on it so it has the advantage of our users whom we hold webinars for already being on the software.

I also like that it's a desktop app.

I like that it's pretty easy to use for the most part

Cons: I don't like the design very much at all. It feels a bit outdated.

The invite process isn't very smooth where it tries to take you to the website and then redirects you to the desktop app.

Not everything's super intuitive as far as figuring out how to use it.

Overall: It allows us to run webinars for our customers which are our principle means for marketing out app. We can mute everyone on the call while presenting and then allow people to give their input or ask questions during the Q&A afterwards. And then record the webinar for those who weren't able to make it live. Because our customers are all over the world we need a good software that can help us connect to them as many of our closest and most important relationships have been built exclusively over Zoom.

OMGosh Zoom works where the other seven video conferencing apps we have licensed have failed!!!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Consistency! We connect around the world with other universities, corporations and government institutions. At any given moment somebody here is using Zoom and loving it. Zoom is especially friendly to the new end user.

Overall: Consistent usability and compliments from user for making them aware of the product.

Great tool for our meetings and training. Easy to set and the quality is fantastic.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It allows us to get close to our clients. It is awesome that it can be integrated with Slack. Having the chat available during the meetings is great for better interactions with fewer interruptions. The quality of the video and audio is fantastic. We do not have to waste time fixing the audio.

Overall: Training: We have received a couple of training sessions through zoom with out problems. Although the clients were more than 1000mi away it seemed they were in the next room or in the office.

Quick and easy

Sep 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most about Zoom is the affordability. I also enjoy the ability to see who is in attendance.

Cons: With Zoom, I find that the international meetings can be problematic at times -- mainly pertaining to slow connectivity.

Just what you need for video conferencing

Sep 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Comprehensive and reliable offering that makes video conferencing accessible and manageable for remote users.

The mobile app and the "Call Me" feature has been a hugely helpful.

Cons: There are some redundancies in the UI and scheduling a meeting can be a time consuming and tedious process. The meeting ID can be difficult to find on invites. There are also lagging issues associated with sharing screens and presentations.

Solid performance, easy to use

Sep 06, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: What I like most is the ease of use with the connectivity and usability. I also like being able to see who is speaking through the app.

Cons: Occasionally when sharing, it gets hung up, and the other person cannot see what you are sharing (which you are unaware of), which is disruptive.

My company recently switched from GoToMeeting to Zoom.

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it is really easy to get up and running. You do not have to install the program if you do not want to. Also, it is easy to do screen share and switch between presenters.

Cons: I really do not have any negative feed back. One thing that would be nice though, and maybe i just don't know how to use it, is if there was easier file sharing and transferring of files. Also if there were some more editing features of videos after you record the session.

I use Zoom to join meetings that others host.

Aug 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: To join a meeting, all I have to do is click the link provided to me and the application starts without necessitating me doing anything else. That's nice.

Cons: When I +Q to quit the software, it displays an annoying dialogue. I want it to quit immediately when I use my shortcut.

Overall: I get to chat and see my coworkers

Good video conferencing tool complete with screensharing

Aug 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The ability to see everyone's video is a really nice feature. The screensharing functionality also makes this tool worth it in and of itself.

Cons: It tends to take up a lot of CPU when running. Also I don't care for the way every meeting defaults to a full screen view; it is difficult to navigate to things on my screen when I'm in a meeting.

Overall: This tool makes working remotely much easier for me. I also use it a lot to have meetings with my clients.

Terrific Video Conferencing and Screen Sharing Tools

Jul 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoom is very flexible and easy to use. It replaces the functionality provided in screen-share-only software and adds very effective video conferencing (and audio conferencing) capability.

Cons: There is still a lot that they could do to make it easier for use in a way that helps us help our clients remotely. In particular I'd like it very much if they had a feature that allowed us to trigger a screen sharing of the screen for one of the other conference call participants, for remote support purposes.

Zoom is a great tool for multiple people to video conference at the same time.

Jun 12, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Zoom can be used anywhere with an internet connection. It allowed us to reach multiple people at the same time all over the world. We can share documents and upload video. This has been a great addition to our ability to communicate.

Cons: Zoom will cut out. It will just stop. We contacted customer service... which was very difficult to reach and they stated it was our internet connection. We had a company come in and check our internet and no problems. It is unfortunate that we loose connectivity so often.

Overall: Opportunity to speak face to face with clients and partners. Ability to share documents and videos instantaneously.

So far, great conferencing tool!

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have been using for 3 months now as a replacement for start meeting. Love the real time video conferencing, and the ability to Zoom right from your phone. Easy to use and love not having to physically dial in to calls....one click and you are in! Also, great support when you need it. Zoom has worked well for our company and has saved us money in long distance calls.

Cons: Not many dislikes, but will say it is a bit harder when schedule meetings for others. May be a slight learning curve for those not entirely tech savvy.

Overall: Cost savings
Fast communication
The ability to see one another in real time across our plants
The ability to meet whenever/wherever as you can access and do video right from your phone

Extremely pleased of this product

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I would recommand this product 100%. This is easy to handle, and make life much more easy when you are constantly on the way , and that you always need to do some conferences. A code and let's go.

Zoom makes virtual meetings a breeze!

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have only used Zoom a handful of times, but I can already tell I will be using it exclusively in the future! It is quick and easy to get the meeting set up, and absolutely easy to use for the participants.
I especially love the ScreenShare option as that is incredibly useful for training! The free version allows up to 45 min on a call I think, but you can just start a new call if you need longer. Overall I really love Zoom and I'm thankful for how simple it is.

Need to screen share? Try Zoom.

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: * Screen share (great for training purposes)
* Mute all
* Able to disable and enable mute and video easily
* Ability to share a zoom link with whoever needs to join the meeting

Cons: * This is probably just me, but I tend to have a headache after using Zoom, which probably has more to do with the audio quality on my end than with Zoom.
* When screen sharing, the menu box gets in the way -- it'd be nice if we could move this to be on the side or somewhere else.

Overall: I've been using Zoom for both larger and smaller meetings, it's great for both. Screen sharing doesn't lag, and being able to share a zoom link with others is so convenient!

Very good connection

Apr 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Call quality and ease of use.

Cons: Interface navigation is a bit confusing, specially when switching views / screen sharing, etc. Buttons move arround depending on the view you are at. For corporate users, I dislike having to contact sales person every time we need to add more licenses.

Overall: I use Zoom at a company I provide services to. We use a corporate account and use it for communications between more than 80 employees in several countries and offices. We stopped using Zoom chat, replacing with another solution with better search features (to look for older conversations). But we often use Zoom for conference calls and eventually webinars. The interface is easy to use, even though a bit confusing in the beginning. Could be more intuitive. Call quality is way better than the common old time video call competitor.
User management is not so easy, since you often have to contact a sales representant to get more licenses. Could be all online.

Recommendations to other buyers: Try it out, i's really good.

Zoom is amazingly easy to use and great quality

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Recording capability
Screen sharing
Multiple version of converted files available at the end

Cons: None

Overall: I've been using zoom for my one-on-one coaching sessions with clients and also for group calls in our online community since last year's d it's simply awesome. I love the recording capability but more than that, the options available to me afterwards like, the audio version of sessions. It's freakin awesome is all I can say.

Recommendations to other buyers: Great option for teaching online and one on one sessions

Zoom is the only way to go

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the best on the planet

Cons: none that I can think of

Overall: I use Zoom for teleconferencing for my mentoring business and it worked fantastic. I couldn't recommend it higher. Seamless, fast, secure, and very intuitive.

Worth Every Penny

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I'm so glad I was turned onto Zoom. I host all of my sessions on there, including with groups. I love the ease of recording things, and have fun with the functionality. It's a low price point, and generally the tech works great. I'm a loyal user, and can't imagine why I'd stop.

So much better than Skype - great for our business

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love Zoom! Really simple and easy to use... high quality... good features like recording and screen sharing. Love it.

A few things I would improve: more keyboard control, and keyboard shortcuts, for example when joining a meeting i have to click the little arrow to see recent meeting IDs, why can't I just press down arrow on my keyboard?

Also, "always use PMI for instant meetings on this computer" should be checked by default - I thought this was a premium feature and didn't even discover it until recently. So much easier to schedule meetings now. Didn't even know it existed...

Relatively better than others

Jan 12, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: One of the better HD video conferencing software products available. I have used them at multiple companies, and they have less audio probs compared to other ones I have used.

So easy to use

Dec 14, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Easy to use, smooth quality.

Cons: Don't like recording myself.

Overall: It's a very smooth experience to either host or attend a meeting using Zoom. Have yet to run into any issues when using it.

Decent video conferencing software

Dec 09, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Cons: I wish you could have the option for Zoom to call you like WebEx does. Plus, its integration with Outlook sometimes leaves me confused.

Overall: Zoom is pretty good at what it does. Some of my coworkers have mentioned sound issues on live webinars, but I primarily use this for group meetings with our remote office. For what we need it to do, it works great - screen sharing, video (when we want it), conference lines, and chat.

Always connected

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Zoom has been a great tool to stay connected with family, friends and colleagues around the world! I recently used Zoom for an appointment with the family lawyer and my sister, all of us being in different cities.

Two Thumbs Up From a Daily User

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple and clean UI
Reliable

Cons: Has to have a taskbar icon instead of just a system tray icon (very nitpicky)

Overall: I started using Zoom about a year ago and it has become my new go-to for web meetings. The UI is simple while still offering much of the same functionality of its competitors. I have also yet to have crashing issues as I have experienced with similar products. I don't really have anything negative to say.

Recommendations to other buyers: Use it.

Hey, can we Zoom real quick?

Nov 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We used to use Google Hangouts for the longest time, then after being disconnected 123535238427 times, we finally decided to look for another software. Yes, Google Hangouts is free and it shows. A lot. We found Zoom and were offered a 30 day trial. The ability to schedule meetings with the link in the calendar was a huge perk. The only downside is having to install the software, but luckily, it doesn't take too much time. If your computer is running quite a few programs, a white text will pop up on the screen during a video call and let you know your CPU usage is affecting the video quality. Overall, we love Zoom and it's integration with Slack. Becuase we use it ALL the time and frequently use it as a verb.

One of the least-crappy conferencing services

Nov 15, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, easy plugin

Cons: Not great for large group meetings.

Overall: It's amazing how bad video conferencing is given how great data and the internet are in general. But Zoom at least doesn't crash very often and has a relatively easy plugin. I've used Citrix and all the others out there...I think my absolute favorite for ease of use is Uberconference, but it doesn't have as much functionality. Zoom is the right balance if you're doing small group or 1:1 meetings. It's probably not the best for giant webinars or complex screen sharing/drawing (in which case you'll likely need GotoMeeting or one of the other big ones.

Recommendations to other buyers: No

Vendor Response

by Zoom Video Communications on November 18, 2016

Hi Olivia, We appreciate your feedback! Zoom typically performs very well for large meetings and webinars, so I would suggest contacting our support team if you are encountering problems (https://support.zoom.us/hc/en-us/requests/new). Thanks for being a customer, and thanks again for your review! -Peter from Zoom

Made us more productive

Nov 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like its consistent quality connection across a variety of connection speeds, its video capacity, and how user-friendly it is for groups.

Cons: I wish that there were more views of the video feeds, more beyond the two built-in viewing options.

Overall: We moved over to Zoom after using another service for several years and have not looked back. Zoom works very reliably for our virtual team - and we fire it up at least once a day if not several times a day for our team of ten scattered around the country. Now that we've been using it a number of global network groups have shifted over as well, so about three times a week I'll be in on a call with reps on it - with video feeds - from Asia, Africa, Europe, Middle East, India, and Latin America. Here's an underrated service that Zoom allows: Breakout rooms! So anytime we have more than one conversation to hold, we break out easily, assign people to the rooms, and voila! Separate rooms. Great value for price, and a quality product.

Everyone Should Use Zoom!

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What is not to like? Better quality than the rest and easier to use! They are responsive to feature requests. The Zoom Rooms product is amazing too.

Cons: Not much.

Overall: Seriously, if you do any sort of video or web conferencing...even if it is just to share your screen, Zoom is so much better than any other solution. I've tried them all. And it is often cheaper. I now have about 25 business users and another 50-60 free users. This has by far been the easiest tech rollout in our company in an industry with generally very non-tech people.

Recommendations to other buyers: Get it. You can start free!

Great Video Conferencing

Nov 04, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Comments: I don't generally like video conferences because I've had so many technical difficulties in the past with the platforms but zoom is the exception to that rule. Zoom has made it so easy for us to do video conferences and I've never had any buffering issues, loss of audio or any other issues I've experienced with other programs.

Our team uses Zoom every day to connect internally and externally

Oct 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company searched quite a bit for a light weight video conferencing app that met our needs. With other services we struggled with finding the right balance between easy to use features (recordings, screen share, etc.) and simplicity. We also like that it doesn't crash on us all the time like others did when we were on the market.

Essential to Meetings

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: An incredibly helpful, multi-platform meeting tool that is used to hold virtual meetings as not all members are always able to be present in the location specified.

Simple to Use Web Conferencing

Oct 04, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: My employer recently switched from GoTo Meeting to Zoom. The transition was relatively painless. It works on the same principle as GoTo, but with a different layout and locations for the various features. I do like the ability to draw/markup the screen, very handy. Overall I like it and don't feel like I am missing out. Call quality in general is good, although occasionally will get some sound outages.

Critical for Medium to Large Remote Companies

Oct 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It makes video calling with large groups super easy, allows for video call record, easy invite with a link to call, scheduling calls. I use the Desktop app most the time, but the mobile app has been very handy for calls on the go. I've never used a video conferencing app that can support so many callers in one session, makes for a pretty magical experience to bring your whole team together from literally across the world.

Cons: Zoom for me does have call stability issues. Overall I have relatively rock solid internet connection, yet it can drop video calls from time to time. The tricky thing is it's hard to know who drops the call. It's a con, but I want to be gracious to Zoom because they essentially perform a miracle every time you make a call with tons of people. I wish they had a better way to downgrade video performance but keep video calls live.

The truth still stands that I'm not sure anyone else is doing what they are capable of, so overall still very pleased despite the occasional hiccup with connection.

Overall: This is video conferencing made available to nearly anyone with it being available on every major platform and supports dial in. If you work with teams of 10 or more and need video conferencing I've found no other service that work better.

We use Zoom at my company for every meeting from 1:1s to All Hands meetings of 90+ people (up to 500 I believe). Overall the product is quite simple and makes Video and VOIP calling easy. It has a great ability to allow you to schedule video calls in the future and share a link to the video. This is super handy for calls within your team or outside.

Recommendations to other buyers: Have fast and consistent internet speeds if you intend to take regular calls. Spotty connections can be a damper on calls.