Zoom Video Communications

Zoom Video Conferencing


4.5 / 5
1247 reviews

Who Uses This Software?

Enterprise, SMB, educational institutions, and healthcare organizations all use Zoom.


Average Ratings

1247 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $14.99/month/user
  • Pricing Details
    Visit https://zoom.us/pricing for more info.
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Zoom Video Communications
  • zoom.us
  • Founded 2011
  • United States

About Zoom Video Conferencing

Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. Our solution offers the best video, audio, and screen-sharing experience across Windows, Mac, iOS, Android, Blackberry, Zoom Rooms, and H.323/SIP room systems.Zoom was founded in 2011 by experienced leaders and engineers from Cisco and WebEx.


Zoom Video Conferencing Features

  • Audio / Video Conferencing
  • Brainstorming
  • Chat / Messaging
  • Contact Management
  • Content Management
  • Cooperative Writing
  • Discussion Boards
  • Document Management
  • Group Calendars
  • Project Management
  • Synchronous Editing
  • Task Management
  • Version Control
  • Action Item Tracking
  • Agenda Management
  • Attendee Management
  • Board Meetings
  • Committee Meetings
  • Internal Meetings
  • Invitation Management
  • Legislative Meetings
  • Materials Management
  • Meeting Preparation Tools
  • Meeting Room Booking
  • Minutes Management
  • Post-Meeting Tools
  • Scheduling
  • Travel Management
  • Voting Management
  • Electronic Hand Raising
  • Mobile Access
  • On-Demand Webcasting
  • Presentation Streaming
  • Presentation Tools
  • Private Chat
  • Real-Time Chat
  • Record & Playback Ability
  • Screen Sharing
  • Two-Way Audio & Video
  • Video Conferencing

Zoom Video Conferencing Reviews Recently Reviewed!


Zoom, Zoom, Zoom - For a smooth ride to your next online event

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Affordable. Reliable. Easy. That's Zoom in a nutshell. We have experienced the heartache of running a webinar only to have the audio cut in and out and glitch the entire time - ultimately causing our attendees to drop off. But, that's not the case with Zoom. Our company, belonging to the industry of software QA and testing, regularly hosts remote meetings to check in and collaborate on progress and future team initiatives. We decided to make the switch from GoToMeeting (a great alternative to Zoom) because it fit our needs more accurately. Zooms customer support is remarkably responsive and very quick to solve any issues encountered. Pros Zoom video conference calling and webinar is fitting for any sized company or organization. Meetings can be scheduled within seconds and added directly from Zoom's platform to Google Calendar, Yahoo Calendar, or Outlook Calendar; which allows you to set up invites and add additional attendees. Zoom provides the option to either enroll in a monthly or an annual plan, in which you can choose to deactivate and/or reactivate at any time (beneficial for saving extra bucks if you do not run regular monthly webinars). The plan that includes 100 participants, for both video conferencing and webinar, are priced at an affordable price per month (GoToWebinar is nearly double in price for the same plan). The audio on calls and webinars comes across crisp; we have never experienced any issues with dropped calls or glitches during webinars). Having the ability to join calls and webinars from any desktop, tablet, and/or phone (iOS and android) is convenient for anyone looking to access meetings on the go. Zoom includes various features, i.e. live screen-sharing, whiteboard, etc., which helps relieve the difficulties of working remotely. If you are holding an international meeting, I.e. training, trainees can join by laptop and listen over laptop speakers (they would have to use laptop and not call in directly via phone to avoid having to pay for extra international call credits - which costs an additional /month). Zoom comes in handy when working with distributed teams; Zoom's conference calling features are great for doing demos, exercises, sprint planning, etc.

Cons: When joining a webinar or a call via mobile device, it's unclear how to join audio (I thought there was something wrong with my phone because it was telling me my audio was on but I could not hear anything during the webinar - turns out I couldn't see the audio number which was hidden behind the webinar). If anyone else has this confusion you can also look at the original webinar confirmation or follow-up reminder and locate the call-in number there. The poll questions and results to not display in the webinar recordings so you will have to edit or takes screenshots and merge them into your recording (we use I movie to do this).

Zoom is the backbone of my coaching practice.

Mar 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Zoom for a few years now. I love its ease of use and quality. How many times have I been on a Skype call and it froze in the middle???? I avoid Skype at all costs now.

With Zoom I can easily schedule my client meetings. I actually have the invitation already pasted into my appointment confirmation and reminder autoresponder, with the url and dial-in information. It's so easy to manage appointments this way.

The recording feature is helpful as well. When your session is over, the recording is available in different formats, video and audio, and gets automatically processes and stored in your computer and available to upload to my clients.

I like the video conferencing feature for groups as well, with different screen possibilities. I can choose to view everyone at once, only a few people at once, or the speaker. This is helpful for webinars and group coaching.

Share screen is a feature I use in different ways. For client enrollment conversations. I can actually share the Agreement form and go through all of the contract terms in real time, being able to close the sale more quickly. In client sessions I can go through their website or materials and give real-time feedback, which is invaluable.

Chat feature makes workshops, webinars and group sessions engaging and lively. The speaker can read the chat questions and comments and respond.

Cons: I can't find much to compain about. I was using the free feature and was dissapointed that I couldn't have a longer session with more than one person, but I've since upgraded. There is a video tutorial for how to do a background in the upgraded version but I'm finding it a little hard to follow. At one point I thought I had a different version of Zoom than the one they were showing. So that was confusing.

Overall: Gives me an edge over my competitors, credibility, community, communication, engagement. Added value to coaching experience -- recordings are priceless.

Incredible. Extremely easy to use (as a host and as an end user), and works well.

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is its best feature. From the host point of view, it is easy to access all of its features. Setting up a meeting is quick, sending out invites is easy, connecting to the meeting and starting a meeting couldn't be easier. From the end user point of view, this system is great. It doesn't need to be installed on the user's PC by an administrator. We just click the meeting link, the meeting launches in a temporary instance, and we are good to go. There is an app for Android and iOS, but those too are easy to install. It uses whatever camera, microphone, and speakers you've got setup on your device. We use this software as part of our Distance Learning programs. And we've used it with schools, museums, and hospitals. Think kids that are sick and cannot leave the hospital. Or kids from a landlocked state, who haven't seen the ocean. We take them on virtual tours of our Aquarium, and show them the bay and the shipping channel, and it's all LIVE VIDEO and two way communication so we can answer questions and show the kids what they want to see. This software is so easy to use, not just for our staff, but also for educators and hospital staff. It's extremely easy for them to click a link and know the software will work without their having to call their IT staff to install software and test it over and over again. We have not had any problems whatsoever with connecting to Zoom or during our meetings that weren't related to our internet or end user's internet connection.

Cons: I'm hard pressed to pinpoint what I like least about this software. Seriously, it's easy to use, it has a lot of features, and everyone likes it. I would say maybe the cost is probably the worst thing about it. But honestly, it is not even that expensive.

Overall: Biggest benefit is helping us to serve out our mission of education and conservation by letting us reach students who cannot come to us.

Capterra loader

An alternative to communicate

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom seems to me a very good program as an alternative for all those people who use videoconferencing a lot. Some use Hangouts, others Skype, and it depends on what you as a user are looking for.

What I like most about Zoom is that it is a program that you can use to give a more business aspect to your presentations or virtual meetings since there are few people who know this application that has nothing to envy to Skype. In fact it seems a thousand times more stable and much more intuitive to use.

One of the features that I like most about this application is that it assigns you a unique room number (it would be something like your identification in the application). With this number you will be able to invite partners, friends, family, clients and potential prospects to connect to your room through this number. For example, my room has a number, that is, if someone enters that ID on the platform, it would be connected to my room.

Now, other things that I like about the application is the notification that is sent when someone tries to enter your room, before you have opened it.

I choose between Zoom and Skype, I would choose Zoom a thousand times.

Cons: Like any application, there is a paid version and a free version.

The only bad thing about having the free version is that you have a limit of 40 minutes each time you open your room. That is to say that if your presentation lasts 1 hour, after 40 minutes it will close and you will have to reopen it to finish the presentation.

So if you need more than 40 minutes to use your room I blindly recommend that you pay for the premium version. It will give you unlimited time and your capacity of participants in the room will increase considerably.

Overall: The best tool to give presentations about business, virtual classes and group connections.

It is a very stable tool with a high quality. Since I use it, I do not even open my Skype.

Critical for Medium to Large Remote Companies

Oct 03, 2016
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It makes video calling with large groups super easy, allows for video call record, easy invite with a link to call, scheduling calls. I use the Desktop app most the time, but the mobile app has been very handy for calls on the go. I've never used a video conferencing app that can support so many callers in one session, makes for a pretty magical experience to bring your whole team together from literally across the world.

Cons: Zoom for me does have call stability issues. Overall I have relatively rock solid internet connection, yet it can drop video calls from time to time. The tricky thing is it's hard to know who drops the call. It's a con, but I want to be gracious to Zoom because they essentially perform a miracle every time you make a call with tons of people. I wish they had a better way to downgrade video performance but keep video calls live.

The truth still stands that I'm not sure anyone else is doing what they are capable of, so overall still very pleased despite the occasional hiccup with connection.

Overall: This is video conferencing made available to nearly anyone with it being available on every major platform and supports dial in. If you work with teams of 10 or more and need video conferencing I've found no other service that work better.

We use Zoom at my company for every meeting from 1:1s to All Hands meetings of 90+ people (up to 500 I believe). Overall the product is quite simple and makes Video and VOIP calling easy. It has a great ability to allow you to schedule video calls in the future and share a link to the video. This is super handy for calls within your team or outside.

Recommendations to other buyers: Have fast and consistent internet speeds if you intend to take regular calls. Spotty connections can be a damper on calls.

The Best All-Around Conferencing Program

Jan 26, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1. It's very easy for people who don't have Zoom installed to join your meeting -- they just click the link and they're in.

2. Excellent audio and video quality, especially if an attendee is in a place where connectivity is poor.

3. Very good value for money

4. Add-ons such as breakout rooms and webinars

5. Advanced screenshare and annotation features, including sharing computer audio

6. Ability to use either the computer audio or dial-in from a telephone

Finally -- and I coudln't say how this happened -- but in 2016 I emailed them saying that I couldn't figure out how to do certain things on the platform and wanted to cancel, and Eric Yuan, the CEO of the company, got on a Zoom meeting with me to explain how to make Zoom meet my needs. And to be clear, I wasn't an enterprise customer on a huge plan -- I had the lowest of all individual subscriptions. That interaction made me a fan for life.

Cons: There's very little that I don't like. I dislike that in the mobile version if I switch to another application it turns my video off, but that may apply to competitors as well. Sometimes if a person has high security settings on their machine, the download wont' be automatic. Having it at as a stand-alone application has many advantages, but the disadvantage is that it's not quite as simple as a browser-based webapp.

Overall: Zoom allows me to work! For yeas I've taught lessons online, and exclusively used Zoom. Because of its amazing reliability all over the world, I don't ever have to worry about having a backup plan. Zoom lets me do what I do best, and I couldn't recommend them more.

One of the Best Video Conferencing Softwares

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The company I owned had 70% of our contract employees in different countries. I was so tired of using Skype because it was unreliable. I had dropped calls, poor audio, and video, with numerous other problems. I started using Zoom for all of our video conferencing needs and have not looked back.

The audio and video quality is excellent. I have not had any problems with dropped calls or low-quality audio. We would normally have 8+ people on the call and it just worked easily for everyone.

Anybody can share their screen to show what they are working on. One of my favorite features is being able to record the session after it was finished. Being able to record is nice for anybody that might have missed the meeting they can go back and watch what they missed.

The app worked great for Android. I do not have an IOS and so I can not speak about the IOS app but I'm sure it works the same.

Cons: It is hard to think of something that I didn't like about the software or something I had problems with. Maybe it would be nice to see a little more customization options during the video conference. Such as you can adjust all of the video windows to any size you want and allow multiple levels of options per the user. This is really not a big deal but it would just be nice.

This is a great software, it's light and not very demanding in regards to PC specs.

Jun 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After looking for so many programs to use on my laptop, I found Zoom. It has everything I need, a board, efficiently sharing my screen and in good quality, fluent audio, and I can send invite links to my students and friends. The fact that I can record the calls, including the video, without a huge detriment in my RAM, also stands out, because I used to use one program for calling my clients and another one to record them.

avorites:

1. Easy screen recording. You just click the recording button when you start and when the meeting ends, it just takes a little bit to render and then it will be in your folder as an MP4.

2. Private and general chats.

3. Board with every necessary tool to explain anything I need.

4. Performance on my laptop.

Cons: I have no cons.

I still can't think of anything bad to say about this, so, at the moment, I have no cons to speak of.

Capterra loader

Conecting the team in 4 different locations

Aug 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: What i love about Zoom is that it is so easy to connect the digital team from multiple cities, sydney, melbourne and manila, in a simple click of the button. Being able to schedule meetings, send out invitation codes and easily coordinate digital team meetings helps make the team run a smooth sailing ship.

One thing we love about this software is that it allows us to share screens with each other. When a team member is having a problem, a quick zoom call, screen share, and the problem is fixed. Integrating with a mobile and ipad app helps so much as you dont need to be on your computer to assist the team, or to attend a meeting.

Cons: The only things that i think are holding back the software is that it consumes a lot of power when using it on a lap top or mobile device, its expected but make sure a charger is handy. I think it would be great if you have some controls over the picture. Sometimes i want to make my image brighter and it would be amazing if it can integrate that in the future.

Overall: Overall, our team has had only positive experiences using Zoom Video Conferencing. As mentioned, we have team members in different offices around Aus, NZ and Manila and using Zoom it helps us be able to connect with another and use it to our advantage. Whether it is a Work In Progress meeting, or a walkthrough of our processes or just general support as a staff needing help, Zoom makes it super easy and simple to connect and get the job done.

A click of a button and you're in a meeting, and another click and you can invite any user you want.

Great video and audio - But I love the animated GIFs best!

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Our institution recently starting using Zoom after having another similar product. I believe part of the decision to move to Zoom was the capability of having Zoom Rooms where you purchase the equipment to have a full conference video and audio set up as opposed to the other option, where the equipment was purchased separately. The audio for Zoom is much better than when we used a call in conference line only. The interface on the iPad is fairly easy to understand, but you would need IT support to set up a zoom room. The desktop application integrates with Outlook, and we can schedule the Zoom meetings along with our outlook meetings, which is an advantage. It's also fairly easy to download the app on your phone or tablet and participate in meetings that way. My coworkers and I enjoy using the chat feature of Zoom and most especially the searchable animated GIFs. These GIFs come with the software and are hilarious. You can have person to person or group chats and you can save and name your groups.

Cons: It's taken some practice to set up a meeting using the zoom technology with the app, and sometimes we'd have trouble with sound if one computer was set up to display information such as a presentation, in the same room the Zoom equipment is in. Hearing feedback from the mics and trying to figure out who to mute or turn off their microphone. Even with my IT Director, we struggled to get the sounds from a presentation to play in the room through HDMI, and have it project to those watching from another device. This may just take troubleshooting.

Overall: Our institution is using this product for instruction and meetings, and has generally been well received. There are bugs to work out and training is necessary, but overall it's been an improvement over the last product.

Capterra loader

Zoom is fairly decent web conferencing software similar to google hangouts but for a big audience

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it is very easy to get up and running with Zoom even without reading any of the tutorials, readme's or getting started videos. The application is great on the Mac OS X, really big buttons make it simple and straightforward to host a web con quickly, with just 5 buttons, less is more definitely more. The settings is easy to get to as its in the top right, contacts and chats is also a click away on the bottom nav bar. It feels pretty effortless to both join and leave calls.

Cons: I don't like that when you join a web con, it some times goes full screen straight away. Now I have never looked into the configuration but that is most def one of the most annoying things about the application. It's also a bit tricky to check what settings are active on a web conference. For me - the 2 things I want to go when joining a meeting of 100+ participants is (a) Turn off my web camera (b) Mute my microphone and honestly it should be easier to do this on the app. Perhaps an incognito mode. But I always get the feeling I am fumbling around to do this when I join a call.

Overall: It is more sophisticated than using Google Hangouts, Join.me or Skype. For hosting web conferences to 100-200 people it does excel in that area. We are using it as our daily driver and we have had mainly positive feedback from our users in the team.

Capterra loader

Zoom Video Conferencing - A Tool for Webinars.

Jan 06, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoom Video Conferencing is the best way to setup the meeting online. Online good for online training and meeting. Best feature in it is that we can create the Conference Rooms for meeting by sending the business invite. The cross-platform messaging and File Sharing also help in making the tool more relevant. We can also set the zoom level of the screen as the host and client can be using the different screen resolution. It also show the notification when a new user join the room and a group chat also help to communicate.

Cons: The free version is having 40 minutes time limitation & 100 participants limit. Voice over computer is not as good as VoIP, So I strongly recommend it using VoIP. Participant can un-mute his/her mic by his own as I don't like this it should be controlled by the host only by raise hand or un-mute request should be there.

Overall: Overall experience is good and I strongly recommend it over skype and other screen share tool as it is the most convenient way to setup the meetings. The user interface also user friendly and easy to understand. Host and participant both can share his\her screen without any lag and loss of connection.

Capterra loader

Changed the way I work

Feb 16, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoom is the most reliable and stable video conferencing service I have found. I've used Go to Meeting, Skype, and WebEx in the past and have found them both less reliable and more complicated from a user's perspective. Zoom makes video conferencing easy and the quality of the feed, sound, and chat are impressive.

Cons: While scheduling a meeting in Zoom is straight forward, its integration with other calendar platforms like Outlook can be a challenge. Sometimes it works well and other times the meeting web link doesn't appear on the calendar invite. I have also found that Zoom occasionally "freezes" on me if I am using it on public wifi or on a wifi connection I have never used before. I also find Skype to be easier to use for international calls since Zoom isn't as widely used outside of the US.

Overall: Despite these scheduling issues, Zoom is the best option out there for business video conferencing. It has significantly decreased my need to travel to see clients and it has improved my ability to increase "face time" with them without the expense or time drain of actually traveling to their location. For that along, it is worth every penny!

Video conferencing by Zoom

Jan 02, 2019
5/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best point of Zoom is that you can add hundreds of participants. This is so challenging to do on Skype. With so many participants, Zoom runs quite smoothly. Another differentiating point of this software is that instead of a user name, it has a meeting ID. So you can create a separate meeting ID for every meeting. There is one permanent ID and many temporary IDs. With temporary IDs, we can keep all the participants separate and private. They are never able to contact back till they are allowed to. Zoom has also been working smoothly on a mobile device even while driving. So that means, unlike Skype, it can work at a very low bandwidth.

Cons: The weak point of Zoom is that it can not work independently. In order to inform my colleagues for a meeting and other communication, first I have to send them a message by email or other chat programs. Then we connect through Zoom. This is little annoying. Another point is that Zoom also allows meeting recording. This process is quite straight forward. First it heats up my computer. Secondly it has multiple buttons to be pressed to start a video recording. But the good part is that at the end it does not produce a MP4 file too big.

Overall: For professional meetings, I have been using Skype, Zoom and GotoMeeting. But I found Zoom to be most convenient. Zoom provided free session for like 40 minutes. Then after that you have to reconnect. Their customer support is not great at the moment though.

Zooming right along!

Dec 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This app was a huge boon to my fledgling business. My clients and I work face to face and across the globe. I am able to record (or not) any group reading or group coaching session and one on one sessions. My clients are then able to go back and replay to their hearts content. I LOVE using this app with my clients it is a more personal and intimate setting than a phone call. I have been able to connect Zoom with multiple apps to streamline my clients scheduling experience. My scheduler and this app dovetail to give my clients instant access to when and where our meeting will be held. I can use this app on my cell phone, tablet, or laptop the versatility is wonderful for someone who is always on the go. If you're thinking about using this app for meetings or client consultations you will not be disappointed! Get it! Get it! Get it!

Cons: I rarely have issues with the app at all. The only thing I've noticed is that when I log in for a client meeting sometimes it will change my status to not available and I've had to reset that a couple times because my client wasn't able to connect with me until I did. Other than that I have no complaints about this app.

Very easy and second most widely used conferencing tool at work

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: -Very reliable video conferencing. I mainly use for video chat, screen sharing and record conversations

Options are very easy to understand and use even for the beginners

-Easy to manage participants

-During brown bag sessions I can easily mute everyone to avoid unwanted disturbances

-Other features like 'Play Entry/Exit Chime' may sound simple things, but these alerts are very handy when you are muted and working on something and have forgotten you are signed in to the call

-Private messaging or message everyone is very useful and we use that feature when discussing on the talk or ask questions.

-I have used it to review documents with globally distributed family.

-Desktop video clarity is amazing

-I have used Advanced sharing options where I can choose between sharing one or multiple participants and also able to control who can share.

-Their online help is very extensive and helpful for beginners

Cons: Free version is available only for 40 min and logs out the users once the time is reached.

-Mobile version screenshare is not very impressive, I have had audio and video clarity issues

-If I want to just take the zoom call from my phone for muting my laptop video, it was challenging to find the dial-in number. Would have been good to show the dial-in number when user logs in or joins conference.

-Need a way to hand over the meeting to another host

- A good to have feature where I can take screenshots and save them on my machine rather than recording entire session

Capterra loader

Zoom a channel for Connectivity.

Sep 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoom Video Conferencing or zoom.us is a great application for setup the meeting . Scheduling a meeting and sending an invites for meeting is a fun loving part of it. A large number of group easily join the video/audio conferences from remote location. Mobile application for android and iOS is also having group support. Screen sharing a particulate application from a complete OS is also possible. Recording of the session can be save also. Third party integrity to join the session by VoIP bridge is also very interesting. User interface is also user friendly, user using it first time can also understand it functionality easily.

Cons: A must needed feature is Auto focus to mouse, when host is using large screen size and viewer is viewing it with 100% zoom on it's small screen he/she might can view the 75% screen only and when presenter move the mouse to other hidden portion it should automatically move to it on. Presenter mouse should provide the multiple type of highlighter.

Overall: Zoom is providing a channel to communicate. Sharing details with client is also make this easy. Their is no more technical requirement for using this software as it having a very user friendly interface.

The best audio / video quality

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I've tried many video conferencing system, but Zoom is simply the best! Their codec allow you to have a video quality and above all audio without rivals.

The software is really easy to use and even the free version allows you to fully use most of the features, even if it's limited to 40 minutes when you exceed two participants.

The possibility of recording is very convenient. In the Pro version it's also possible to record directly in the cloud, so as to have a recording even in case of problem to your PC.

Cross-platform support is great, even using mobile phoness or tablets is fluid. Very useful also the possibility to participate with the audio using a normal phone, with hundreds of international numbers to call at the cost of a local call.

They're also adding a lot of new features, like a new chat system (Slack-like)

Cons: I find it a bit heavy in the use of resources. Sometimes when using video the CPU reaches 100% and the PC slows down

Capterra loader

Not bulletproof, but the basic service is good value for the money

Dec 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease-of-use.

Simple sharing of video conferencing invitations

Simple options for phone-in participation,

Ability to record sessions.

The basic package is good value for the money. We use the service for inter-office conference calls, screensharing, software training, and recording instructional videos.

Cons: If you plan on conducting lengthy, business-critical video calls, or if client video/screensharing conferences are a major part of your daily routine, I would recommend doing robust internal testing before rolling this service out to clients. I have found that with longer conference sessions there tend to be more connection failures than is ideal, especially if you are recording the session. Also, keep in mind that client-side software is required to participate. Installation is fast and easy, but that requirement could still be a hurdle in locked down IT environments or mass-market webinars.

Overall: We use the basic paid Zoom service for in-house conferences, training, and such. It's great for our needs, but if you are seeking a solution that scales to large numbers of people with bulletproof reliability, I can't say how this product will stack up in terms of either price or performance.

Capterra loader

A Big Step Up

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom is super intuitive and easy to use. It is easy to share screens or have a video or audio call. The paid version comes with a large amount of storage space for recording and saving meetings. The software engineers did a great job of giving a lot of functionality while keeping the interface simple and uncluttered.

Cons: My organization has a paid version, but my free version only comes with 40 minutes allowed per meeting. However, that "con" may be a "pro" when it becomes an incentive for keeping meetings short and to the point!

Overall: My organization was using WebEx and it just felt so complicated. I was always stressed that I was going to do things wrong and look like an idiot in front of an important client. Sharing screens (and giving others permission to share) was a hassle. I was invited to a few Zoom meetings with some clients and loved it from the first use as an attendee. It was easy to log in as a guest, with no need to create an account. The interface was clean and not bulky like other programs. It was easy to schedule a meeting or create an instant meeting. I've used it professionally and personally, and I've been so impressed at the way it easily brings teams and groups together. This is one of my favorite team communication/collaboration software products.

Capterra loader

First day to use Zoom Video Conferencing, I'm hooked!

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: connection stability

seamless transition between features

excellent video and audio quality

extremely friendly user interface

super easy first time set up!

finally, a virtual work meeting that went smoothly and allowed us to be productive rather than troubleshoot connection issues!

Cons: I haven't used Zoom Video Conferencing enough YET to say, if I had to say something, it's that I had trouble find the Leave Meeting button at the bottom right, but that's a one time issue and was the only least thing I liked so far. I have not yet schedule a meeting using Zoom, only attended, so I cannot speak to the Host scheduling part of it.

Overall: I had my first video conferencing using Zoom today & it was unbelievable! The UI has large icons/buttons that made it easy for me to quickly know where to click to mute myself, start my video, open the chat window and so much more. I loved how when the host shared the screen, all the participant windows shrunk to the side but we were still able to clearly see other without buffering or lag time. It was extremely seamless as the host moved from her video cam, to sharing her computer screen and then another attendee wanted to share her screen and just like that, without any delay, buffering, fumbling around trying to find what to click - her screen showed, again, no lag time or lost connection! This is now my favorite video conferencing tool! And I've used almost all of them, but this one is innovative and allowed for a productive meeting, while others I've used seem to have declined in usability over the years and too much time is wasted trying to resolve connection issues. Zoom Video Conferencing video and audio quality was excellent, multiple audio options (call out, call me, computer audio), similar to the competitors. It's an all thumbs up from me for Zoom Video conferencing! I actually am looking forward to our next virtual meeting!

Using Zoom is an overall good experience, but can sometimes be very frustrating.

Jul 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: My company uses Zoom and their Zoom Room services for our 8 conference rooms. If you work with their team to get this all set up, it can go really well, but there's a lot of set up required to get going. There's some great features like airplaying to share your video, even if you're not connected to that Zoom Room, but in that same location. It makes sharing your screen very easy and convenient. There's lots of great admin features for managing all your rooms, which look great, but I haven't needed to use them too much.

They have great customer support, who is usually very responsive and quick to help out when needed.

Cons: Each Zoom Room requires a controller (usually an iPad or tablet), microphone, webcam, TV or monitor, and a computer all hooked up in order to work. If any of those pieces are missing, the whole room will not work, so it can be very frustrating if something comes unplugged or the iPad dies, you can't do anything till it's all back together.

Some of the admin features are a bit backwards, like trying to upgrade a user on your account. You can't simply upgrade someone, you have to go to your billing page, add an additional person to the list, then go back to that user and upgrade them.

Capterra loader

I use the tool daily for all meetings with work partners

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the tool is very simple to use, you can share your desktop, you can invite other people who do not have the tool, you can record both in the cloud and in the local machine, you can give the remote control to another person in the meeting so that check something on your machine if necessary, we have connected up to 30 people geographically distributed in different places and the quality of the videoconferences are excellent, the video looks very good

Cons: We use a couple of accounts throughout the company to hold meetings. the only detail I found is that if I schedule the meeting as a technology staff we keep track of the account to better organize the meetings of all, if I, as the account's principal, do not agree and I give control to a person within the meeting, they will not be able to record, because it requires that the person with the host is the one who has the permissions for it. in that aspect they depend on one as the staff that manages the account, the key is not given to everyone so that there may be some organization

Overall: we managed to make videoconferences with a high quality both in the audio and in the video with a minimum bandwidth, we must take into account that everyone in the company we are geographically dispersed we are not all together in the same area

Capterra loader

Best video conferencing I've used so far

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Zoom has all the features you need for a conference meeting, just like you are in person. I love their whiteboard feature because I can highlight important notes to my audiences and they can do the same, so I find it collaborative. I also love that I can record each meeting which I can refer to later on when I tend to forget about the topics that were discussed. It is free for up to 10 people conference, so any SME can use this software with ease. Unless you will want to go advanced and embed your meeting room on a website, then you need to have some sort of technical skills, but their tech support is always ready to help. I've used this software consistently for two years now, and I don't think I will want to use something else, nor find anything that can top it.

Cons: I have nothing negative to say about ZOOM.

Overall: Excellent experience with Zoom, it helped my business tremendously!

Capterra loader

Simple and functional video conferencing

Feb 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: The is fantastic for both video conferences and webinar presentation. For the virtual team that usually relies on Skype for video calls, you will have a clearer, safer, and more versatile experience with Zoom. A few of my favorite features include: screen sharing, screen annotating and control (in which you can make comments on the shared screen or take control of the shared screen), and the "raise hand" feature which prevents attendees from talking over each other. For webinars, the breakout room feature is also nice because you can divide a large audience into small groups for additional learning, without completely leaving the call.

Cons: Zoom pulls a lot of bandwidth, particularly when sharing screen, so if you are trying to run too many programs at once it will kick you out and restart. This is usually fine for a team call, but can be embarrassing during a client meeting.

Capterra loader

Incredible software with easy to use interface and managing multiple users much efficiently.

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is great in terms of reliability, UI/UX design, quality of video conferencing, and screen sharing.

I am a Technical Analyst and frequently need to interact with my team. It needs many users and managing them is really hard. But with Zoom, I can easily engage with any particular team member rather than all the members. Its screen sharing feature is incredible. With the annotations in screen sharing, I would able to communicate in a much better way.

Moreover, the User interface while video conferencing and screen sharing is interactive and I am sure, not even a new user would be confused while working on zoom.

Cons: Well, I don't have any specific complaints about Zoom but If zoom improves their chat feature a bit more like a sender would know that whether the receiver has read that message or not. because many a time, when we are in an official meeting, I need to send a message to a particular team member and I would never know that whether it was read by them or not.

Overall: We are discussing various projects among different team members with the screen sharing feature of zoom. It enables all of us to contribute their ideas altogether by sitting much away from each other.

It is revolutionizing how the people work in a team.

An Excellent Virtual Meeting Solution

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We use Zoom daily for video conferencing. It is integrated into our company at many different levels and is often our go-to software. It is easy to use, user friendly, has an intuitive design for new users, has support and integration with other software like Slack, and has excellent features.

I have never personally had any downtime, issues, or interruptions when using it.

Cons: I can't really think of anything negative to say about Zoom. We trust it for vital meetings with vendors and external companies.

If I had to pick something, it'd be that the licensing can be a bit confusing for newer users to understand, but I honestly think that's more of an internal communications issue than an actual issue with Zoom. I'm not a fan that the free license has a 15 minute limit on recording times, but I understand why that is the case from a marketing perspective.

Zoom -- A way to Connect All

Jul 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: its provide a simple and great user friendly interface with enhanced functionalities that makes it far better from others .

Zoom allows us to Chat , video Conference and share files with the participants

We can easily Connect a number of participant in a minutes times by sending request to them to join meeting and ice over cake is that Zoom take a few seconds to install and connect

when we are connected to Number of participants over it, zoom provides us control to share control of the system , Screen with selected persons

Zoom can be used to provide online Demo, Training and schedule instant meetings

Cons: It should have ability to record the calls

It some time hangs or lags when a lot no of users are connected

when we are using monitors we some time need to resize the video as per our Desktop size

Capterra loader

Zoom provides easy and efficient conference calls with great supportive tools.

Jan 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: With Zoom , it is really easy to arrange a conference session for quick chat up sessions for several purposes like training of new recruits or a reunion. Multiple people can join a video session at a time with flawless video calling experience and high quality audio. We can keep track of people joining the session and can add and exclude people from the conference call at will. With easy file sharing and screen sharing , this tool has proven to be quite productive.

Cons: Zoom has lots of convenience for its users. As far as its negative aspects are concerned , it consumes large data or in case of slow connection , it distorts the video quality or some errors occurs in audio quality. Other than that , it's a quite reliable tool for quick and easy video conference sessions.

Overall: Zoom Video conference helps us in arranging conference calls with our boss and the employees for discussing any rising issues. We can also invite our clients for video session in order to promote our new products or in order to resolve any of their issue.

Zoom for the Win

Feb 11, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Zoom makes it easy to videoconference with others-whether on a quick, ad hoc basis, with a group of colleagues hither and yon or as part of a large webinar-style experience.

Cons: Zoom is very proficient and adept at connecting people, but like any software, some aspects of the user experience aren't immediately obvious. It can be difficult to understand whether any A/V "blips" are on your end, the remote end or on the network connection. When used in a regular business setting, it becomes easier to understand what some of the use issues are and how to approach solving them.

Overall: As the manager at a remote office of a much larger organization, Zoom is an essential part of my daily workflow. It offers easy connection to professional videoconferencing equipment at the home office as well as to colleagues on any and every sort of device with an internet connection and-at a minimum-a browser, camera and microphone.

Zoom and Its Zoom feautres

Aug 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: a.it makes the connection in few seconds and we need not to install it while using on desktop.

b.we can easily record the meeting and use it further when needed

c.we can access the other remote computer or share our screen to the others we can be used for demo/Traning

d.it Has a great UI and is easy to be use with a little training

e.it automatically syn with your Microsoft outlook and will alert you there will be any scheduled meeting

Cons: a.when attending the zoom meeting on small resolution Display we need to adjust the shared display according to Screen resolution, it s not automatically adjusted

b. while working on Trial Zoom , many of the options remains limited and we can just add limited person to the Meeting and Timing of the meeting is also limited

Overall: I must go with this and the paid version is also not much costlier

Capterra loader

Best option for remote virtual sessions

Apr 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use zoom rooms for many activities with a high level of satisfaction. Indeed it is one of the best options in the market. As pros I can mention:

.- Integration with Google Calendar to schedule meetings.

.- Very light application for remote session that can be used even with low bandwith internet connections

.- Audio features that enable the user to connect through the PC or Laptop and through phone call

.- Chat and sharing options

.- Can record the session locally or in the cloud.

Cons: As Cons, may be mention:

.- Dismiss the Control Panel when you are sharing your screen

.- Could be nice if over the screen that we are sharing have available control for pointer and market to enforce sections of the material shared

.- Some user refers problem to enable the audio plugins and need to use the phone call option.

Overall: As a consultant services provider, in our company we use Zoom as the first option to handle virtual session rooms for tasks that involve remote interactions with our customer or prospect, related to training, support, sales, demos and coaching activities. Most of the meetings with our customers are managed through this software rather than by phone calls, reducing cost of phones services.

Capterra loader

Excellent Conferencing Tool!

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom is an excellent tool for meetings. It is easy to log in and doesn't require any technical knowledge to have it setup. Zoom allows recording and also let's the other people know that the call is being recorded. The 'sharing screens' feature allows anyone in the meeting to share their screen to rest of the participants thus helping us do demos efficiently. The host having the ability to mute the participants when required also saves the hassle of unnecessary sound distractions from participants' environments. Every host has a permanent link which can be saved by the participants and used for meetings at any given time. The free version allows up to 40 minutes which is ample time to conduct quick and important meetings.

Cons: There is nothing I don't like about Zoom. Absolutely the best of all the conferencing tools I have used.

Overall: I have been using for almost 2 years. This has been by far the most convenient conferencing tool for me and everyone in my team. I have not only used Zoom to conduct meetings but also to record video tutorials that I can share with the team. When we have client meetings the sharing screen option helps me greatly in showing them the insights and more information without actually having them to login to my system. The ability to record has saved us the trouble of repeating the meeting for a missed participant, or pester a colleague to update us on the missed meeting.

Excellent and super user-friendly Webinar tool

Oct 23, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Zoom Video Webinar actually goes more into "Pros" side as it is super easy to use with clear and straightforward functions. it allows recording of calls as an inbuilt function so no need of looking for separate call recorders or add-ons. I have used a free version with limited storage and usage which is still enough for me, and it provides ample space for the paid version too. The interfaces are very clean and uncluttered and the mobile version is also very user-friendly, making meetings on the go hassle-free. Call quality in terms of audio/video is amazing and it gives the host full control to even manage the participants too.

Cons: The only downside of Zoom Video Webinar is that it consumes a lot of data/bandwidth which is still manageable if you are working from an office. I work from home so, this effects me a lot when there are so many meetings at a given month.

Overall: Overall the best call/conferencing experience with Zoom Video Webinar tool. I would like to recommend it to all who are looking for a reliable communication tool with advanced options to suit most of business communication requirements.

Capterra loader

Zoom into better relationships

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Zoom makes video meetings intuitively easy. I use Zoom for my online classroom meetings. Sometimes everyone shows up on video, sometimes most are phone only, and I had one group that did nearly everything on the chat even though a couple of them were on video. Most of my students find it simple to share their screens too, which is the best kind of learning and presenting experience. As a teacher and podcaster, I really like being able to record on separate audio tracks. But the BEST bit is that there are international phone numbers so my international students can call in if they need to.

Cons: I had to think long and hard to come up with something, but I would like to be able to have a more flexible license/pricing bundle to accommodate times when I want to allow multiple instructors to use my account and record classes.

Overall: I use Zoom for client meetings, networking meetings, class meetings, and for podcasting (video and/or just audio). Whenever I've had a problem or wanted to do something new, the customer service has been exceptional. Their interface is much more intuitive and friendly than other video meeting software. I highly recommend Zoom!

Improved Quality of Communication

Aug 01, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: I have been using this to communicate via Video Calls or Voice Meetings in my Organisation which is considerable improvement over the previous tool

1. Simplicity - very simple to use, No need to introduce about the features and usage it is almost self explanatory. easy to join a call.

2. connectivity - is excellent, experience less drops, less lags and Clear voice quality

3. Interface - the interface is easy to understand ,clean, intuitive

4. Features - all features are easily accessible and has all features like live screen sharing, Recording, Webinar

5. We also can get the recording of video in Audio format

6. Reminders - reminds about the upcoming meetings and gets integrated easily to google calendar/Outlook and other tools

7. Notifies when a user has joined a conversation

Cons: Zoom also disappoints on the below

1. Call gets disconnected after every 45 minutes. And the setting to set the call timings is a thing which we have to search for

2. When in Group chat if most users leave their Laptop Microphone "ON" then their voice echoes after they speak, which makes it annoying, we have to check and turnoff microphone for all except the one who is communicating.

3. Slight lag if 20+ People are communicating

Overall: - Used to train resources from another cities

- communicated with people to solve issues

- conducted meetings

- attended meetings and calls on time.. thanks to the reminders this tool provides

The Best Tool for Conference Meeting

Nov 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have already used other conference tools and Zoom is my favorite so far, here are my reasons why:

1 - Good video and audio quality.

2 - Very easy to use. The system is very easy to navigate, this is especially important for new users and interviews.

3 - Recording option available. Nice feature for training.

4 - Fast and Reliable. I never had an issue.

5 - Sharing Screen without lagging. The mouse cursor moves in real-time.

6 - Integration with Outlook. It is very easy to schedule a Zoom call using Outlook.

Cons: I think that would be nice to have a "favorites" list or add friends. But sincerely, I don't have any issue with Zoom. The system perform its function very well.

Overall: After using Zoom I don't want to use any other Conference software. Internally, we only use Zoom for conference calls and meetings. I don't like when we have meetings with vendors and we need to use their conference system. It is like going back on time 20 years.

Intuitive, fun to use video conferencing tool

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is a tool that doesn't have to stay in a browser, and you can reliably call in via audio on your phone, web browser, or the app on your phone. You can also have Zoom call you directly on your phone. There are various ways to view other participants, and the chat feature is super intuitive. The settings are very advanced so that you can customize it exactly how it works best for you.

Cons: The only con (which is the same con with any video conference that relies on wifi) is that when you're using it via computer/web browser and are on wifi, the quality of the call will depend on how strong your wifi is. But they have great ways to get around that (calling in via phone too).

Overall: I'm in a sales role, and I really like that I can schedule different video meetings and customize each meeting for what I need. The meeting can be exported into my calendar, and I can go to my account page online to see a list of upcoming meetings and calls.

Capterra loader

The Conference Call Software you MUST use.

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I'm a fan of this Software because one reason is it's FREE but that's not the only reason I'm a big fan, the reasons are here:

1. Zoom Conference Call usability is so seamless and it's so easy to use.

2. Simple but powerful.

3. Automatic integration with your preferred Calendar.

4. Integrations with other Software are vast! Sky's the limit.

5. You can record your Conference Call with a push of a button.

6. Did I say, when you end your recorded call, it automatically saves into your Computer?

7. Did I also say, when you saved your recorded call, not only it saves the Video format but also it saves it on Audio Format? Yep, that's how awesome Zoom is.

8. Everybody loves attending with Webinar-like Calls, Zoom handles your Calls professionally.

Cons: If you ever used Zoom for the very first time, you might want to turn off the automatic on of Video and Audio because think about it, if your Prospect isn't ready just yet and you've started your call like 5-minutes early, that will be awkward, right? So this isn't particularly a Cons for Zoom but it's rather up on your choice.

For now, I love and I will always be a fan of Zoom!

Overall: Zoom-in how awesome Zoom is, and Zoom-out to see how easy Zoom is.

Video Conferencing is made easy

Sep 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: it is great tool that takes almost 1- 2 minutes to install and helps alot to communicate with other peers easily and with good video quality,we can easily share our desktop/phone screen. we can easily control the screen of the other by requesting and annotate the screen.it is secured with Zoom id key as we have to first enter the Zoom-id key to join in zoom meeting .we can easily integrate the Zoom with our email tool so that we can send meeting invite from there and moreover it also send notification that we are having meeting in following time.

Cons: if we are on small Desktop then we have to change the aspect ratio according to our screen to make the things looks visible fully on one screen

we have to pay for certain features like recording the video , requesting a unlimited video conference time as with free we can only request video conference upto mins.

Sound quality becomes poorer when a number of meeting joinee talk at the same time

Overall: we use it when we have to get/provide the training to the other peers

when we have team meeting with our customers we use it

Powerful conferencing system with a disappointing commercial model

Aug 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's been the most reliable platform we've found for video conferencing, anyone is easily capable of setting up a meeting, hosting it or participate actively on it. We've had no compatibility related issues (headseats, operating systems, web browsers, mobile devices). It requires less bandwidth than other products and somehow manages to keep working on some unreliable networks where we had problems with other products like skype and Webex.

It provides a great experience from mobile devices even using mobile data plans (most times, depending on which mobile service provider is used).

Cons: Since we wanted to use a branded URL for accessing, we were forced to upgrade from Pro to Business even when our usage doesn't require the 10 conference hosts that are the entry quantity for Business. We would have paid an additional ammount for the custom URL but such an option is not available. So we are paying for a lot bunch of features we don't need. Anyway, the value we get justifies the price even when we are basically paying twice for every conference host than before.

Overall: I don't intend to try another service for our video conferencing. It'd take some major change on the service we get for us to consider moving to something else. We are looking for different ways to get value from the features we are currently not using, but the price is not too high for this to be a priority.

Reliable, affordable and secure, we need no more.

I can't believe I'm going to say this, but perhaps the best video conferencing solution out there.

May 20, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That's right - it's hard to believe anyone would ever give this title to any video conferencing solution, but as I began to write this review I realized it's the only one that hasn't consistently failed me - which is more than I can say for Hangouts, Facetime, Skype, etc.

It's solid. I work at a remote-first company with 800+ employees, and so we use it CONSTANTLY. And it works. nuff said.

Cons: there are some UX tweaks I'd make, and the onboarding for people who have never used it before can be a bit tough. I've sent links to people and then they join the call late and explain they were figuring out how to use Zoom... which is probably inevitable, but there's a need to address that sooner rather than later.

Also, they should update the UI, like the chat functionality is difficult to use sometimes, especially if you're sharing your screen already.

Capterra loader

A great alternative to Skype

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom has proven itself to be a very easy to use, stable, program and it isn't expensive. You can invite a large number of people and even with 10 or more, the platform is stable. We've never had it crash on us in the 2+ years we've been using the system.

Cons: The only tricky thing I've found on the platform is the difference between Mac and PC and sharing your desktop. Since the two operating system present the software slightly different it is difficult to "instruct" the person on the other end how to do something.

Overall: We use Zoom on a regular basis for meetings within the University and with our outside partners, advisors, students, and other stakeholders. In fact, most of our meeting spaces, including our classrooms and conference rooms, are equipped with Zoom.

Once in the meeting space, the Zoom Admin can "start" the meeting with any computer in the space and once the meeting has "begun" anyone who was sent an invite can "join." In addition, we have not yet reached a maximum for participants and we know it is more that the 8-10 we regularly have join.

Similar to other software systems, you can share your desktop or you can view other's desktop and it is fairly user friendly to do.

Capterra loader

Switch out from GoToMeeting today!

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom is an amazing tool for video conferencing and so much more. Private chat and direct video calling within Zoom are features often overlooked.

Zoom works seamlessly across operating systems and is one of the very few solutions to feel right at home on both Windows and Mac.

The mobile apps that Zoom offers are just as clean cut as their desktop counterparts, allowing for mobile meetings to happen issue free.

Once in a Zoom meeting, all of the controls are easy to both find and use, no more waiting 5 minutes to figure out how to change presenter.

And then there's Zoom Rooms, a must-have investment for any SME>Enterprise conducting 5 or more web conference meetings per week. Zoom Rooms allow for a super professional experience and are simply awesome.

If you're using GoToMeeting (or any other web conferencing tool for that matter) get a Zoom trial today, you won't be disappointed!

Cons: No cons to list, which is rare I know, but true in the case of Zoom!

Capterra loader

Sleek, fast, reliable

Jul 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lightweight

Fast

Reliable

Offer great quality

Multiple connection options

Great for large conferences

Allows sharing camera and screen simultaneously.

This is a very lightweight, multiplatform tool that makes conferences really easy. I participated in conferences with users from all over the world, e.g. from UK, Poland, US, Philippines at the same time and there wasn't any latency at all. I believe this is the best collaboration tool, it is very reliable, allows to share a screen and your camera simultaneously. Allows to record meetings in the cloud or locally. I have to stress how seamless it makes the meetings with people literally all over the world. This is a very reliable tool, never crashed on me, always works fast and does not consume a lot of resources.

Cons: Some menus seem a bit convoluted

Certain options are counterintuitive

There is a learning curve with the software

Sometimes small things can be a bit buried, like disabling enter chime. Also, the HD quality for a camera is disabled by default (probably to save bandwidth).

Overall: Meetings are seamless and hassle-free. This is the best collaboration tool for companies that have to meet with people from all over the world. Using this tool I forgot they are from very far locations. There is no latency and the application does not consume a lot of resources but allows to record the meetings, share a screen, annotate etc.

Awesome!

Jan 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: The app is easy to use, intuitive and works great. I have never had any connection issues with any of my clients. The annotation tools are perfect. I don't need anything else. I use the virtual background and it works great. I record every meeting via Zoom and have it neatly stored in my hard drive. It is an excellent app for video conferencing, meetings, lessons, tutoring, etc. My clients are able to use Zoom in any platform, and although I love using it from my desktop, I could too do my webinars and lessons with an iPad.

Cons: Sometimes, the clients can't find the annotation tools easily and I have to clearly explain it to them. Other than that, the app is great!

Overall: I work with Zoom every day. I teach and give webinars to promote my school. Zoom has been a great tool to work with. It is easy to implement. The clients don't have to be fidgeting with their computers or tablets, as the app installs itself without any hassle. The connection is always amazing, specially compared to Skype or other video conferencing apps. This is my go-to app for my line of work.

Capterra loader

Zoom

Jun 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I work in a web and mobile agency and most of my clients are from diferente cities, countries and even continents and since we start using zoom we have feel that the communication have improve. Zoom have a recording options so you can revisit your call, review the transcript that were made of that call, review the chat, etc. It sink with your calendar smoothly and is pretty easy for the first time user to get in a call with you. The client is really small in size and the MOST important thing is that the quality of the call is almost perfect. We have tested with over 50+ people in a call and worked smoothly as it were two.

Cons: There isn't too many cons to say about Zoom, I will say is a little annoying that you need to open the browser from your calendar and don't open the app directly. But everything else is great.

Great product!

Feb 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Zoom has been our main source for video conferencing at work. I love how the UI is simple and it's just easy for anyone to use. At times our candidate interviews will be video calls and instructing candidates how to use Zoom is simple. Being able to set up meetings or make calls has never been easier with this product.

Cons: It's hard to pinpoint what I don't like about the product. Sometimes Zoom will shut off mid conversation, but that might have to do with the internet.

Overall: Zoom's been great! Since it's used company wide for 1:1s, all hands, presentations, etc., it's been a reliable source for all communications. We have many offices around the world and I love how Zoom brings the teams together for a collaborative environment.

Capterra loader

Ideal for online teaching/interview/meeting

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: High quality, yet simple controls so that users don't get confused. Single and quick download. Uses links to join meeting rather than requiring lists and calls. Single window makes things clear. Easy recording. Special features like green screen.

Cons: Documentation could be more comprehensive. To understand all uses you have to experiment, attend a webinar, or speak with an agent (they are helpful and knowledgeable). Affiliate program kind of vague.

Overall: I use Zoom to offer online music workshops and no other software works so well, allowing me to sell access to a web page where the Zoom link gives access to the event. High quality, good sound, cloud operation, convenient recording makes an important part of my business possible.

Capterra loader

Effective Software to Communicate with Associates Customers

Dec 26, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I absolutely love that I can quickly jump on a Zoom call from within the office or a remote location and not only have the ability to meet the customer through a video call, but quickly share my screen with them with what I'm viewing. I work at a software company where we are often on the phone having a customer describe what was happening on their computer, and before we used Zoom we were completely lost on what the customer was seeing, which made resolution VERY difficult. Zoom has bridged the gap in an unbelievable amount of miscommunication and confusion.

Cons: Every once in awhile, Zoom will crash during my call with an associate or customer.

best screensharing tool in the market

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We spent a lot of time giving demo to our online customers , zoom is integrated with scheduleonce and as soon as customer books a demo automatic link is created and same is sent to customer and team members.

Best part of this software is that it even work on low speed network . Screensharing is the most important feature which we use and even on low network customer does not have any issue viewing the screen .AT this price point this is the best meeting tool available in market

Cons: 1. In free version we cannot have meeting more then 40 min

2. Even if we are paid customer and if we need to have 2 different meeting at same time , zoom will create 2 different links but will redirect both the customers to one meeting . This causes issue and sometimes we need to ask customers to reschedule call

Capterra loader

Zoom - Awewome features and functionality

Oct 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoom is my basic need in my company.

I use to do remote conference and customers meetings with it. It is very helpful in all essence. Very easy to setup and use.

I cannot imagine a great conference call without this tool. It has very great features and stability. Good audio and video quality.

I recommended this to many organizations during my meetings.

Cons: There is nothing much to dislike it. The only point I want to.mention here is that we need a stable and strong internet connection to use this otherwise we see some discrepancy during meetings.

Overall: I use to make remote conference with my US team and customers. I love this tool and recommend to others as well.

Capterra loader

Powerful Tool Once You're In a Conference

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoom has a lot of underutilized features, like break out rooms and whiteboarding. I love the cloud recording option. Other fun fact: you can host a Zoom meeting with yourself and use it as a screen recording tool for creating training videos.

Cons: Setting up a Zoom can be confusing at times. I also don't know if you can have concurrently scheduled Zoom meetings (I set up Zoom calls for my department and even though different people are in them, since they're scheduled through my account, Zoom throws an error message.) There might be a way, but if there is, it isn't intuitive. Additionally, some of our customers haven't been able to get Zoom to run for them. Not sure if it's user error or what, but it's not good when that happens. Last, our company turned off the "call me" audio connection feature because it was too expensive. I miss the feature, but it sounds like they were charging FAR too much for it.

Overall: Basic conference calling functionality when more than 2 people need to be on a call. Also, international calling.

Best Video Conferencing Software

Aug 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I particularly like the Meeting ID feature of Zoom. I could easily share my Meeting ID with participants and they could join my meeting.

It allows us to easily record entire meeting onto our local device easily.

It is resilient to internet interruptions and low bandwidth conditions. If by chance your network connection is down was down for a moment, then while network resumes Zoom will automatically bring you back to the meeting you were in. It is easily able to handle 50-70 participants in a live video conference meeting.

It's screen share feature is also excellent to hold live presentations in meeting.

It's technical support team is very active. All of my queries have been answered satisfactorily within 24-30 hours.

Cons: It's Ubuntu version is not up to the mark. It crashes often. And I feel it's costly as compared to the other video conferencing software.

Overall: Overall, I feel it's the best video conferencing software. It is best suited for meetings with more than 30 participants.

Capterra loader

I can't go back to Skype

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom just works. It's incredibly easy to share a link to a meeting room, and then expect people to be there when the time comes. No more exchanging Skype addresses, or laggy Google Hangouts, or trying to install 10 pieces of software because audio isn't working. Zoom WORKS.

We use it for team meetings, interviews, group discussions, brainstorms, and even to watch movies together remotely. It's incredibly simple to use.

Cons: The few times where there's a tech or interruption, it's hard to know if it's the connection of the users, or something with Zoom. It happens once in a while. But 99% of the time, it works withuot issues.

Made us more productive

Nov 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like its consistent quality connection across a variety of connection speeds, its video capacity, and how user-friendly it is for groups.

Cons: I wish that there were more views of the video feeds, more beyond the two built-in viewing options.

Overall: We moved over to Zoom after using another service for several years and have not looked back. Zoom works very reliably for our virtual team - and we fire it up at least once a day if not several times a day for our team of ten scattered around the country. Now that we've been using it a number of global network groups have shifted over as well, so about three times a week I'll be in on a call with reps on it - with video feeds - from Asia, Africa, Europe, Middle East, India, and Latin America. Here's an underrated service that Zoom allows: Breakout rooms! So anytime we have more than one conversation to hold, we break out easily, assign people to the rooms, and voila! Separate rooms. Great value for price, and a quality product.

Capterra loader

Great, sticky product

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used WebEx (don't know why but I did :D) and then our usual Google Hangout.

Some companies (mostly Fortune 1000) have security protocols that don't allow them to use hangouts. So I kickstarted a trial user account for Zoom.

Love the -

1. UI and UX: Smooth, intutive and easy to use i.e schedule and start meetings.

2. Extensive list of conference dial in numbers from all over the world.

3. Recording feature is helpful!

4. Affordable (beginners plan per month does the job for me)

5. Company is growing fast so the product is here to stay and get better

Cons: They probably get a lot of inbound requests. I've felt ignored due to not being a big deal size for them as I'm still trying to get in touch with an Account Manager to figure out -

How to start the zoom meeting from my laptop and dial the meeting conference line through Zen Prospect to eliminate feedback noise.

Overall: Schedule and start meetings with ease. Helps gaining productivity.

Helpful tool for meetings with remote coworders

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a really simple, multi-functional tool - I can easily schedule meetings over Zoom with remote coworkers with the Outlook plugin, and have conversations with Zoom's Instant Messaging tool easily. I think the interface is really simple, especially when it comes to recording, sharing screens, etc., especially compared to some other web meeting software I've used in the past.

Cons: It's hard to update the software - this may be because of our privacy settings, but even after downloading an update, it sometimes doesn't update the interface.

Overall: Our company uses Zoom regularly for both small and large web meetings, as well as the instant messenger service. Even for quick conversations that would usually be phone calls, we use the video feature which, while not needed, is really nice to see people face-to-face. I would recommend Zoom.

Capterra loader

Great for scheduling client meetings and employee interviews

Jan 14, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to schedule meetings within the program

Never had any issues with call quality

Great industry tool with a very professional interface

Super easy to use and connect with people through the app

Great for setting up conference calls as well

Cons: For individuals unable to download the app I believe that the program should provide an option where the app does not need to be installed in order for an individual to connect to a call. That being said I do not know the technical work that would be needed to make this possible.

Overall: Using zoom to schedule interviews with potential employees has proven very useful as it shows my entire interview process schedule in one place and I can change and monitor my interviews on the fly. I would recommend this tool for anyone in the recruiting or the HR field when organizing an interview schedule.

Capterra loader

Making communication easy

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think my very favorite part of Zoom is the fact that we can share our screens. This is so very helpful to be able to show someone an example during a call or to help someone troubleshoot a problem, or learn something new. I have my training sessions with clients set to automatically record so they can go back and review any of the lesson later, which is helpful to both of us! Zoom is very easy for most anyone to download and begin using, unlike other software I have tried in the past with clients.

Cons: The one thing I do have a problem with, although it is probably not a Zoom problem, is that when I am controlling a client's screen remotely the time delay can be rather long, making the process tedious.

Overall: I am able to easily jump on a Zoom session with a client and show them something in much less time than it would take just trying to explain it to them over the phone. Video conferencing with teammates makes our communication so much better, and being able to share our screens as necessary is another big help.

Made me believe remote work was possible, but some glitches and cost made me hesitate to purchase

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I work locally and love my face to face time-part of my job is interviewing clients and really watching their faces and body language to see if it verifies what they're saying. So naturally, I was concerned about conducting business on the other side of the nation, but wanted to give video conferencing as a shot to see if I could expand my business to other states. My sister (a software tester) and I tested out Zoom, Google Hangouts, and Skype to see which performed best. Zoom won in a landslide for a clear picture, clear sound, and fast processing.

Cons: We had some issues getting everyone online-the meeting codes didn't always work and at one point, I just had to give up and call in via cell. Major bummer! Also, it's expensive-Skype and Google Hangouts can do the same thing, but for free. Granted, the quality is not good, but Zoom's pricing doesn't quite justify the upgrade until this other glitch is fixed. If I frequently worked with out of town clients, I'd sign up for sure! And if it wasn't so expensive, I might conduct a few in-town meetings over Zoom just to save the trip. As it is, I only use it when nothing else will do.

Everything all in one place

Dec 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Zoom has been so simple to use. Unlike some video conferencing software, everything you need is in one window so you're not constantly sorting through windows to get to various features, like sharing a screen or muting yourself. It's also very clear if you're on mute (common problem for many) or if you're sharing your camera. It has a lot of capabilities.

Cons: While it has a ton of capabilities, some of them are hidden, or just not as well known. Some features are "hidden" in your settings and preferences while others just aren't as prominent (like being able to draw like a whiteboard.)

Zoom takes what others pioneered and made it even better

Dec 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: We love Zoom. It gives us high quality calls and screen-shares with our clients, with very little issues or difficulties. Zoom is continually adding new features and expanding existing features, like cloud recording and sharing with Clients.

Cons: Sometimes the UI can get in the way and be confusing. We previously used GoToMeeting for 4+ years and we were all very comfortable with the GTM UI. The Zoom UI sits where you place it, but can be quite obtrusive on a small laptop screen.

Overall: We are a SaaS Company and do all of our client Implementation, Support and Training via remote screen-share. Zoom is essential to our business and making sure our customers get what they need, when they need it. Cloud recording and sharing of calls makes that process even easier as we can share recording trainings with Customers effortlessly.

The best video conferencing suite...hands down

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I work with international teams. We have long meetings with 10+ people. Zoom is by far the best in terms of audio quality and convenience. If someone can't join from their device or computer, there are dial in #'s so there's no excuse!

Cons: No cons. Seriously, I love Zoom. I wish all my partners used Zoom!

Overall: Zoom is the best. Occasionally I get an invite for a meeting with another video conferencing app and I quickly remember why our company switched everyone to Zoom. I have a personal and business account as it's also good for catching up remote family members all in one place.

The screen share and annotate work great; Outlook scheduling makes it easy and the quality of the video is consistently good. Occasionally a very weak internet connection will cause that individual to have issues, but it does not drag down the rest of the conference attendees.

Capterra loader

High quality video and audio conferencing to meet people across various countries

Nov 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: As I work in IT sector,I use zoom for my video conferencing with my clients whenever there is team meetings and weekly/monthly team performance reviews. It allows us to be connected with each other. We may transfer our calls to phone as well as we can attend calls through personal computer ot laptops.

The video and video quality is very great.I do not see any interruption in the video conferencing unless my network connectivity is poor.I can chat with the client who are in video/audio call with me to share my thoughts.This is basically a cloud meeting method.We can record our meeting so that we can refer the video/audio in future.

Cons: I do not find cons any such but the graphical interfac can be improved a bit more to make the window look much more colorful.

Overall: I had great experience using zoom video conferencing which allows me to have high quality vidro and audio meetings with my client which always helps me to maintain good impression with my clients.

Capterra loader

Decent Video Conferencing Software with Above Average UX

Apr 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Zoom has a no-frills approach to video conferencing, but its functionality set is still comparable with the likes of GoToMeeting, Blue Jeans, and other popular offerings. The great thing about it, though, is that the niceties are tucked away behind a pretty intuitive and manageable UI, which makes for a pleasant user experience. I really enjoy how easy and quick it is to pull recordings down from the cloud, and the application management interface is very straightforward. The Chrome plugin also makes adding Zoom meetings to Google Calendar invites effortless.

Cons: Sometimes, and often without rhyme or reason, the Mac OSX app will just stop working and will need to be Force Quit and reopened. It's not a huge deal, but because it fails silently, it's one of those things you only really notice when you're trying to actually use the software. It's not a big deal, but it's not pleasant either.

Capterra loader

Our Company Loves Zoom

Feb 04, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We utilize Zoom for our video conference meetings between sites. We love the ability to share screens/do markups/give control. We do have several copies of the paid Pro version, but most users are on the free and it works great. The messaging feature works great.

Cons: We have had very few problems. It does what we expect from it. The only complaint would be sometimes to end a video conference meeting takes several clicks and "Yes I am sure" clicks.

Overall: We have had a very positive overall experience with Zoom. We have played around with other products such as skype and slack, but Zoom seems to have a perfect fit for what we need.

zoom just works, which is vital when you are abroad (especially China)

Aug 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Since I am mostly in China, I appreciate that I don't have to use VPN to use this product. Better yet, the phone integration works right out of the box and is easy to have Zoom dial my local cell number. WebEx had this option too but it did not integrate as seamlessly. Once I got used to the zoom UI, I had no problems moving on from WebEx. Zoom handles lag on the audio very well. The mobile app also works quite well.

Cons: Sometimes I would join when the host wasn't present and the meeting would not open ... however this is a setting that can be configured. I don't like the fact that the host has to be present before zoom can dial your phone ... however I get this is probably for security reasons. If you don't have an enterprise account it kicks you out after some time ... it would be better to have a larger warning for this.

Overall: Works great, especially from China. Very happy with the experience.

Capterra loader

Excellent tool and good results with quality!

Aug 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: If you want quality in the time of presenting presentations this software is the right one, it offers many functions in which the purpose is to help you and obtain a better quality service, it contains many options in which users can enter at the time of the conference or video call, you can share data, you can create an ID so that more users can access it and have a connection between them, the truth seemed great and I recommend it a lot, it is giving me good results and the best thing that does not get stuck, very good software!

Cons: I do not have to complain, it's great and I think they should add more time in the sessions of the users for free

Overall: Excellent results, I recommend it a lot and you will get good results!

Capterra loader

Digital meetings made real

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom's minimalistic UI and extremely easy to use interface makes it my preferred conferencing tool. While our org uses competitive products at the enterprise level, my choice to use Zoom over those always stand out. Users of the competitive products sometimes end up with connectivity issues or with the options to connect; whereas with Zoom, so far I have never encountered any issues.

Cons: Its cost compared to that of Cisco products is on a higher side. I hope they had more competitive pricing compared to that of Cisco.

Overall: On the go connectivity with teams and clients.

Capterra loader

Simple, Easy, and Priced Right

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I have used probably every single meeting software out there. This one takes the cake on value. Used to use GoToMeeting and switched to Zoom. It doesn't have all the bells and whistles of some their fancier competitors but it does exactly what I need. High-quality screen sharing and allows me to record.

Cons: The only thing that I can complain about is when you click the screen sharing option it asks you what screen to choose from even if you do not have more then one screen. My less technical attendees really get thrown by this. This is a minor complaint though.

A great alternative

Nov 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: This is great software for remote conferences. Its a great alternative of the other big conferencing software. Zoom is a user-friendly software that is helpful for school, work, and personal matters. This software can be effective for several needs. It can be used for remote troubleshooting or just simply to help in a writing assignment. Furthermore, it allows you to perform remote meetings for work, you can share the screen with screen share and also take control of the presenter's screen. You can host a large meeting using this software It is a fully integrated app that also allows you to have a chat area and you can use the computer mic to call into the meeting. Since the app has a free subscription, anyone can join this great app.

Cons: Although the software is great, there are some ups and downs of, for example, it sometimes takes longer to connect session. Furthermore, it could improve in the interface since it does take some time to get use to muting and minimizing the session. Since it also has a free subscription the trail does have a limit of how long the meeting can last which is a downer.

Overall: Overall this is a great software to use in your everyday life. You can connect with co-workers and friend it has simple sharing screens, links, and draw board. It gives the option to connect with others remotely and communicate efficiently. Its a great alternative with other big software's in the market.

Zoom Review

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that Zoom is very easy to use. I also really love zooms calendar feature! This allows for me to schedule a meeting and apply it to google calendar, easily!

Cons: I wish I had the paid version. This doesn't have anything to do with the software. Sometimes, 40 minutes isn't enough. A most, an hour will do. My organization only covers the paid membership for a few people.

Overall: Honestly, Zoom is great! Hosting multiple meetings, listening in on other meetings, and more, makes remote working a breeze. I never have to worry about missing out on the next big thing at work, all from the comfort at home!

One of the best conferencing apps

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The Zoom app has a clear interface, very intuitive and easy to use. There are apps for Smartphones (Android/iOS) and Windows, Linux and Mac OS X.

Zoom allows you an easy way of communication between teams and coworkers. It is possible to see a list of users connected and contact to them directly, invite them to a room or join to an existing one.

During the calls, the presenter can share his screen and record the meeting. Also, the attendees can use the chat included to share information or ask questions.

Cons: I have experienced some audio/video issues when there were several people (about 40 people) connected in the same room, but it happened only twice. The service usually works great!

Probably the best paid video conferencing software

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Great usability:

- You get the full screen for the call, without wasting space for logos / buttons etc.

- Auto-mute when there is echo

- Ability to join via phone or call

- Easily record the call locally or on the cloud

- Lot's of options for configuring the defaults of your call - start recording automatically, allow others to start the call in your absence, require password (or not)

- auto-connects to the room if zoom is installed in it

Great sound and video quality. Very rarely you have glitches and pauses, and I can't recall when a call was disconnected.

Nice integration with slack, simply type /zoom and you start a new session

Cons: Some users outside of the org can't install or don't want to install the client, which is a must. I also heard some of them have conflicts with skype.

Overall: We chat very often, even 1-1 across continents, and it is very easy to keep in touch with people this way.

Capterra loader

A professional webinar tool for meeting

Oct 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoom Video Conferencing is the one of best tool for webinar meeting with limit of up-to 100 hosts in a single meeting. Zoom also provide the on premise deployment of it. Meeting recording option is also available and one of the very important feature of Zoom Video Conferencing. It also help in screen-share and desktop control. Best feature in Zoom.us is we can share the selected screen and keep the things private while online meeting. It provide this service over different platforms. Pricing planning are also very flexible and can be check at company professional site at zoom.us.

Cons: User interface is very user friendly but the problem occur when you first time connect on the new platform. Like your using the windows based application but when some day you have to jump towards mobile based application is not all same. Zoom have to the sync the application so that a user of windows based application can jump to web or mobile easily. Zoom should also provide the quick demo option at fresh install first login time.

Overall: Zoom is helping in our business to do team & Client meeting. It help use in communication and help us to be on same page even using when connecting remotely. Best option is every user is having freedom to unmute him.

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Essential Tool for Every Global Team

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Do you work with team members scattered all over the globe? Do you need to make meetings or calls to clients in other countries? Well, Zoom will make those tasks easier for you!

Zoom is video conferencing service. It runs smooth and stable, even in locations with not-so-good internet services. While the quality of internet service is excellent in some countries, there are countries with rather poor internet service. Zoom really shines when you try to establish a video conference with guests from countries with different internet quality.

Cons: Zoom basic version is free but with certain limits such as timed group video conference. This makes having a group video conference with Zoom is rather annoying. If you are holding group conference regularly, it's better for you to upgrade to higher level membership. You will need to pay for it but it's going to worth your penny.

Capterra loader

A Feature Filled Product!

Jan 30, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I started using this tool since 6 months and it has been very helpful in interacting with students. It has been integrated at the university level to be used for all online meetings and it has supported very well. It helps creates private meeting room for my username where anyone who wishes to meet me can connect. The meeting room is easy to connect to and it opens on the dedicated software window if installed and if not it opens on the browser itself. It can be used to see participants, connect using computer audio or normal call at the given number for meeting, share screen, chat option and even mute audio or hide video sharing whenever we want. It also emails you if any attendee's are waiting in your private meeting room and you haven't connected yet. The best part is that all these features are available on its mobile app as well which comes handy when I need to attend meetings on the go. Its one of the best tools for online meetings.

Cons: They can somewhat work on UI to make it a bit more user friendly. Its good but compared to Skype for Business it can improve a bit.

Overall: Overall it has been a great asset in helping me conduct meeting with students and really flexible.

Capterra loader

Reliable ,easy to use and excellent software for video conferencing.

Jul 06, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Simple to setup and use it from PC or mobile host a meeting by logging in or join meeting by just dialing meeting ID or clicking on meeting URL, and feature like Group video conferencing (up to 50 peoples),screen recording ,screen sharing and chat feature makes it a complete package for video conferencing with clients,conducting seminars and for online tutorials classes.

Cons: Professional version is costly and 50 participates conferencing support is only limited to pro version.

Overall: Excellent for client and team meetings and video conferencing.

One of the best Video Conferencing Services out there!

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is incredibly easy to use and very, very reliable! I have been using Zoom for my coaching calls for years now, and have enjoyed it a lot. I am glad we found this service. It is very affordable. It allow us to do coaching calls, online classes, webinars, video conferences, virtual meeting with clients...it is very versatile.

Cons: I would like to have the ability to use Zoom to run automated webinars. Right now, it doesn't have this capability, so we have to use another piece of software for that.

Overall: Great experience, very reliable!

When you need to meet when out of office

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Everyone can attend if out of office

Sharescreen for presentations

Chat pod

Video

Attendees shown

when dealing with lots of attendees the screen lets you know who is talking

Cons: When you move to another task on your computer you have to maximize again to get full screen

Overall: Zoom has been great for meetings and trainings. You can share and do a walk through of the displayed information you are referring to.

You can join and do not have to be in same place as all attendees. Meetings have more flexibility with scheduling when you just have join by a link and not physically in person at meeting place

Capterra loader

Zoom Makes it Easy!

Jan 30, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to set up and get a conference going. I love that not everyone has to have the software installed on their computer to use it, making it superb for handing face to face conferences with clients who are not as computer literate. I also like that if I'm away from my computer I can call in on my phone and still be in the meeting.

Cons: The UI looks a little dated, and the screen share button can cover important info that you need to access.

Overall: Zoom has been great for letting our small remote team do daily meetings quickly without hassle and little to no set up. It's been a godsend in helping us assist our clients with customer support issues as it lets us share screens and walk people through technical issues.

Capterra loader

Extraordinary excellent application for work meetings.

Feb 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent sound, very good use of the internet bandwidth, the video is excellent, easy to handle and the most incredible you can take control of the laptop of the participants to help them with the presentation.

Cons: That only in the professional version 50 participants are accepted, when several people talk at the same time the sound is distorted a little.

Overall: We have achieved many successful business meetings with people in different countries, since the sound is always excellent, in relation to the cost-benefit ratio, you do not have to think about it to buy the software

Great tool for simple video conferencing

Feb 12, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use and has made our remote teams feel more a part of projects. Have made conference calls more effective and collaborative.

Cons: Background noises and other sounds can cause people to blip in and out, which is disruptive. We've asked people that are not taking/presenting to mute to prevent this from interfering too much with the call. Also, would really prefer if it was completely web based without any downloads.

Overall: Great for simple video conferencing needs and replacing any conference call with video has made a big difference.

Zoom Offers Best and Easiest Video Conferencing Solution

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom is easy to use, compatible with many different platforms, and offers high quality video/audio.

Cons: The interface is a little bit dated. Once you get past that, the software and service are very nicely done.

Overall: We utilize Zoom for meeting world-wide with colleagues and in our classrooms to offer distance learning. The video and audio quality are among the best I've seen for a desktop solution. Users can easily join and start meetings with just a couple of clicks. Zoom is also pretty versatile with their other solutions, such as Zoom rooms. We have been very impressed with Zoom.

Zoom is a professional but economical video conferencing service

Nov 28, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zoom is great for meeting with teams via video conference. Participants can choose to join via computer or smartphone. They can also hide the video feature and participate via voice. You can dial in on a cell phone if you don't want to use your data. Video conferencing calls that are up to 40 minutes are free. Many of our team's calls were kept to 40 minutes and occasionally the calls went over and we paid for them. This was great for a nonprofit team made up of all volunteers.

Cons: Sometimes the conference quality varies. This is mostly because of the call or internet connection, but now and then I've been on a call where I had a strong connection and the quality was not so great. Overall a wonderful experience though.

Overall: Zoom has been a very convenient way to connect with team members and match a face with a voice, saving time on a conference call. On voice only calls it is sometimes unclear who is speaking, and then the person must identify himself or herself again. Zoom is also free if you stay under the time limit for free video conferences.

Capterra loader

Working at an Institute, this helps provide psychoanalytic education to students across the world.

Jun 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Scheduling a meeting is quite easy and it has an option to integrate that meeting directly into your Google Mail/Calendar. Once the meeting is setup, the video conferencing allows for different screen possibilities so that the person who's Zooming in, is able to see the the speaker and the entire group at the same time. Not only that but being able to share your screen is a bonus just because the options are endless. You have control of everything with a few clicks of a button!

Cons: When Zoom conducts an update of its software, it doesn't provide information to the consumers as to what was actually updated. There's been certain times where an update has occur and the layout (buttons) where changed and moved. For some this might not be an issue; however, I currently work at an Institute where the Faculty and Teachers are novice computer users because they've had limited use of technology. Thus, when conducting their classroom where Zoom is needed, it can be quite hectic and troublesome.

Capterra loader

Zoom - Can't live without it.

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about Zoom is ease of setup and use. After that is the ability to have both a free and paid plan depending on where you are in business. It is easy to set up meetings, share screens, and more!! I love that I can start a meeting quick and easy, and be face-to-face in my very virtual world.

Cons: I cannot come up with a single negative about the platform!

Overall: Zoom is the one package I use daily - after my GSuite - and I cannot live without. I work virtually so I need this face to face connection!!

My Lifesaver and Best Business Tool

Mar 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use is first, it's so simple. For one on one sessions with clients, for running webinars as a replacement to the complex and often glitchy other webinar software, as a recording device for things on my desktop (I just click record, share screen and go for it), as a teaching tool, and more. It's pretty much-replaced everything for me.

Cons: Audio/Video settings sometimes go weird and have to leave a meeting and then come back. Sometimes I find that what I see on my screen isn't what others see. For example, I use a back drop for videos many times and on screen, it looks like the camera is all backdrop, but when I record, the edges show up.

Capterra loader

Great way to do virtual meetings!

Jan 30, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: I like the ability to have one link for everyone to join and the option of calling in from a phone line or using computer audio. I also appreciate the ability to set a default to start without video or to always be muted when logging in. This helps to make sure that early-arriving clients don't see or hear anything they needn't. The ability to record the screen share helps to produce and document how-to videos and also to keep track of what was discussed during team meetings.

Cons: I dislike that the system will send me an automated email to tell me that my participants are waiting when I'm the only one logged in. I don't need an email to let me know that I joined my own meeting.

Overall: My overall experience with Zoom has been positive. It is a useful took for facilitating meetings all over the country.

Capterra loader

This is a great tool for meetings, it makes international meetings easy.

Jun 16, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - It works from anywhere you are.

- You can schedule future meetings or use it on the spot.

- The quality of the calls is very good.

- You can share screens, and allow remote control.

- It's a very light program, it doesn't make my computer or phone go slow.

- It allows you to have private meetings.

- It has good integrations with your calendar.

Cons: - Their Customer Service hasn't been able to help me much when I experience any bugs or technical issues.

Overall: I work for a remote company. This made our meetings extremely easy since we work from all over the Americas. It's also a great tool for remote training, you can teach through this platform easily and record your sessions.

Zoom Call Reporting

Sep 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: Zoom is one of the best screenshare/ conference line tools I have used.

I like that you can lock meeting upon entry, and set up chimes for new participants.

Having the phone or computer audio option is nice.

It is easy to share my screen.

Outlook plug in is very useful.

Cons: Sometimes the screenshare freezes my computer.

Sometimes there is a delay in the audio, and participants talk over each other.

Sometimes Zoom will not allow me to edit my own calendar invites.

My Zoom Review

Feb 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love Zoom!!! Zoom helps me to be able to be a virtual employee from home and train and have meetings

any time via my desktop computer using my audio and camera. Zoom works fantastic never have any issues with connections and very easy to navigate.

Cons: The least thing i like about zoom is not being able to see both screens at the same time you can only share screen on one side

Overall: My overall experience with zoom has been life changing for me. It has helped me be to work at home for 5 years now

Zoom bridges the distance gap for fully / partially remote teams, allowing them to communicate virtually across multiple time zones & locations

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: - 'Call me' feature makes dialing in to calls a breeze. Simply enter your phone number and Zoom calls you - Screen sharing with multiple options (Share current tab, share entire screen, share desktop 1, etc.) - Recording feature helps get those who couldn't attend up to speed quickly

Cons: - 40 minute limit on meetings with more than 3 people for certain business plan users - Complex setup for integration with Marketing Automation platforms like HubSpot and Pardot

Capterra loader

Zoom the meeting board room

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1. Just few clicks and you are in the meeting .

2. Video , audio and phone connectivity is at par.

3. Sharing desktop , having access to change the display view as per the requirement is awesome feature.

4. Even though we have the chat option and it is a plus point for the user if they want to interact personally or want to notify a single point at that time.

5. Mutiple users can join a single meeting.

Cons: 1. Sometimes screen seems to be a bit blur when presenter share the screen.

2. Also sometimes presenter or the viewers system got laggy after screen sharing.

3. Using zoom need a bit of user training to use it effectively , which creates a annoying situation for the user even though they have used zoom several times.

Overall: Mostly it works fine , but sometimes when we need the application deadly it stops to function as it should be .

Capterra loader

Great experience and quality of voice and video , the best video/voice meeting

Mar 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: From people that worked at WebEx, hey made it better, once you create a room and share the link or the room ID they can join and chat, talk, show desktop, share a board to draw or even give control of their computer to another person on the video conference. even on the free version you can meet a bunch of people for 45 min uninterrupted and even record it all in your PC with a very good compression ratio. this is the best quality I have ever experienced on video conferencing

Cons: Is not much intuitive and confuse some people, but still the best tool for video conferencing. Will be good more cloud space to record.

Account Executive

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very quick to download for my clients who I send it to for meetings. Love the ability to use camera, record, customize picture, and ability to call in through a combination of ways. Use it everyday!

Cons: The connection between this and my calendar could be better. Some kind of intergration should be built. Maybe there is and I'm not aware of it. I'd like to have a quick one time click on my Google calendar to generate a new link and use it for a new meeting.

Zoom - One of the best video conferencing software.

Aug 15, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being a professional guitar coach, I wanted to extend my reach away from my hometown. That was when I came across Zoom. This software possesses great aesthetics and is very user-friendly. It has helped me connect with many clients located miles away and even in different countries. The record feature is extremely helpful that I can send high-quality videos to my clients just after the session. It is extremely cost-effective. The tool is very much stable, that my screen had never got frozen. By just sharing the link with my client, they can instantly connect with me without even downloading it. The application provides tons of tutorials and training sessions to make you comfortable with the system.

Cons: It is hard to find flaws in Zoom. During my initial days, I used to use the free version and I could not complete a full session due to its limited screen time and I had faced sound distortion at times. But after moving on to the premium version, there are no such problems.

Decent video conferencing software

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: We have a lot of remote people, and being able to videoconference, while always stressful and a little weird, has really helped us work better together as a team. Zoom is relatively easy to use, works well, and the Microsoft Outlook plugin is really useful when scheduling meetings, especially when I have to update the meeting invites multiple times (the Zoom just updates along with the calendar invite). It also has a chat app and ties in with my Outlook calendar, so folks can chat me as well as see when I'm busy/in a meeting.

Cons: My biggest complaint is that, when I want to share my screen, I choose "desktop" and then still have to hit the "Share" button - even now, I want to just click "Desktop" and have that trigger the share. All things told, that's not the worst complaint to have!

Capterra loader

Streamlined video conferencing software

Jan 23, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Zoom has minimal installation and setup time and will quickly just let you into a call or video conference. In fact Minimalist is the perfect description of this software. Everything is functional and there is little in the way of unnecessary interface options. Perfect for doing exactly what it is supposed to.

Cons: It has a few quirks on slightly older systems, conferencing gear, or older proxy server based networks. For example it would not be uncommon for it to start up and decide that there was no audio capabilities only for these to be recognised on a restart of the program. Similarly the minimalist interface means that when there is a problem, it is actually a bit harder to get into the bones of the program and figure out what is going on.

Overall: This software allows me to contact colleagues easily and quickly, furthermore it feels more efficient and less resource intensive than other solutions we have tried. I think there is room for improvement and development still but I am very satisfied with it so far.