--- title: "Zoom Workplace Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoom Workplace Software - reviews, pricing plans, popular comparisons to other Video Conferencing products and more." source_url: "https://www.capterra.com/p/144037/Zoom-Video-Conferencing/" page_type: "product" language: "en" --- # Zoom Workplace Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoom Workplace ## What is Zoom Workplace? Zoom Workplace is a cloud-based collaboration platform that brings meetings, team chat, phone, email, calendar, and whiteboarding into one unified workspace. Businesses use it to connect employees across offices, remote locations, and time zones without switching between multiple tools. Teams benefit from features like HD video meetings, persistent chat channels, VoIP calling, and shared digital whiteboards. Zoom Workplace also includes AI-powered meeting summaries, task tracking, and scheduling tools to help teams stay organized. Zoom Workplace is suited for businesses of all sizes, from small teams to large enterprises, across industries such as education, healthcare, finance, and technology. ## What is Zoom Workplace used for? [Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Screen Sharing](https://www.capterra.com/screen-sharing-software/)[Productivity](https://www.capterra.com/productivity-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 14,674 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Comprehensive virtual meeting platform Robust team collaboration features Frequent bugs and technical glitches Dependence on strong internet connection Starting price $14.99 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Employee Communication Tools / 2025 - Remote Work / 2025 - Scheduling / 2025 - Team Communication / 2025 - Video Conferencing / 2025 Our "Best of" badge program showcases products with the highest ratings... - Whiteboard / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoom Workplace?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.zoom.com&name=Zoom Workplace) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoom Workplace 4.6 (14,674) VS. [4.7 (24,190)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $14.99 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (14,664) Ease Of Use 4.6 (11,124) Value For Money 4.5 (9,498) Value For Money 4.5 (6,844) Customer Service 4.4 (8,566) Customer Service 4.4 (6,598) ## Zoom Workplace alternatives [4.2 (1,003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,147)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,685)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,169)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) [View all alternatives](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/alternatives/) ## FAQs about Zoom Workplace Overview ### What problems does Zoom Workplace solve? Zoom Workplace solves disconnected communication, difficult remote coordination, and repetitive meeting follow-up by combining video meetings, chat, screen sharing, recording, breakout rooms, and scheduling integrations in one place. Remote teams, educators, sales reps, support staff, recruiters, and hybrid organizations use it to run classes, demos, interviews, trainings, and client meetings without travel delays. Answer based on 8247 reviews Overview ### Which roles and teams benefit most from Zoom Workplace? Zoom Workplace benefits business owners, executives, and managers who need reliable meetings, client communication, and team coordination. Educators and students use it for virtual classes and collaboration, while software and project teams support standups, reviews, and cross-functional planning. Consultants, freelancers, and account teams rely on it for remote client delivery. Answer based on 14603 reviews Overview ### What company size and industries is Zoom Workplace built for? Zoom Workplace is built for small businesses first, with 67% of reviewers from SMBs, and strongest use in Computer Software and Education Management at 7% each. It also serves large enterprises, matching its catalog positioning, with 19% of reviewers from enterprise companies and 6% from Information Technology and Services. Answer based on 14634 reviews Features and Usability ### What are the key features of Zoom Workplace? Zoom Workplace includes core meeting features like video conferencing, screen sharing, chat/messaging, scheduling, and recording. Reviewers also highlight breakout rooms, whiteboard annotations, virtual backgrounds, and host controls such as waiting rooms, mute permissions, and participant management. Differentiators include calendar sync and mobile access for joining and managing meetings anywhere. Answer based on 7442 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoom Workplace starts at $14.99/user/month for Pro, with Business and Enterprise at 19.99/user/month. A free version is available, but reviewers often mention the 40-minute group meeting limit. Paid plans add longer meetings, while some users say the included 1 GB cloud recording and extras like Zoom Rooms can feel limiting or costly. Answer based on 2814 reviews Integrations ### Which third-party tools and platforms does Zoom Workplace integrate with? Zoom Workplace integrates with Microsoft Teams, Google Meet, Google Calendar, Microsoft Outlook, Slack, Gmail, Calendly, and Google Drive. It supports over 50 integrations overall, spanning scheduling, email, team chat, and file storage, with additional catalog connections that include Box, Dropbox, Asana, GitHub, and Canvas. Answer based on 2203 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zoom Workplace? Zoom Workplace is easy for most teams to onboard, with a familiar interface that helps employees, educators, and client-facing staff start quickly. Training is available through live online sessions, webinars, videos, and documentation. Reviewers note nontechnical users usually adapt fast, while admins and webinar organizers need more time for setup and advanced controls. Answer based on 1396 reviews Getting Started and Support ### What customer support options does Zoom Workplace offer, and how do users rate the experience? Zoom Workplace offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as helpful, prompt, and thorough, especially for setup and troubleshooting, but some report slow billing responses, limited chat usefulness, difficulty reaching advanced technical help, and uneven experiences by plan. Answer based on 1216 reviews Security ### How does Zoom Workplace handle data security and access control? Zoom Workplace uses meeting passcodes, waiting rooms, lobby access, host approval, registration, institution-only restrictions, SSO, role-based permissions, privacy settings, and meeting locks to control access. Hosts can mute, remove, or limit sharing and chat. Reviewers also note past zoombombing, privacy concerns, and occasional confusion configuring security settings. Answer based on 1480 reviews ## Who uses Zoom Workplace? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive virtual meeting platform 95% positive reviews out of 2077 Most reviewers describe video conferencing as reliable, with high-quality audio, screen sharing, and easy scheduling supporting seamless global meetings. Hussein A. Geotechnical Engineer, 11 - 50 employees. "Zoom offers seamless video conferencing with high-quality audio and video, making it easy for teak to collaborate remotely." Frequent bugs and technical glitches 59% negative reviews out of 1408 Some reviewers describe bugs and issues like crashes, freezing, update problems, and inconsistent support, impacting meeting reliability. Abby C. Tutor, 201 - 500 employees. "Zoom often crashes my computer, and the whiteboard lags. " Robust team collaboration features 94% positive reviews out of 1154 Most reviewers indicate team collaboration is enhanced by breakout rooms, file sharing, and real-time communication across distributed teams. Ray B. Managing Director, 11 - 50 employees. "I like that Zoom Workplace streamlines corporate meetings online, enhance team collaboration and support large file sharing in one place." Dependence on strong internet connection 67% negative reviews out of 1185 Most users comment internet connection issues cause lag, dropped calls, and reduced audio/video quality, disrupting meetings. Steve S. Clinical Demonstrator, 501 - 1,000 employees. "I had few connectivity issues, such as audio and video lag, dropped calls and screen freezing wich disrupted the flow of meetings and it decreased productivity." Essential tool for remote work 94% positive reviews out of 785 Most users report remote work is streamlined by Zoom, enabling flexible collaboration, remote support, and uninterrupted business operations. Mailen G. WSB, 51 - 200 employees. "In terms of productivity, Zoom Workplace helps streamline communication and reduces the need for in-person meetings, making it a valuable tool for remote work." Audio and mute management challenges 58% negative reviews out of 1170 Some users say audio and mute controls are confusing, causing echo, background noise, and difficulties managing participant microphones. Charlie P. Director, 2 - 10 employees. "Whenever I use Zoom on the mobile app and share my screen, the audio has terrible feedback." ## Features AI summary Based on 9,763 Video Conferencing reviews Capterra data shows that buyers of Video Conferencing software rank the following features as their top priorities: - **Two-Way Audio & Video** (**65%** of reviewers rated this feature as critical) - **Chat/Messaging** (**64%**) - **Meeting Management** (**52%**) Zoom Workplace supports all three of the features reviewers rate most highly: **Two-Way Audio & Video**, **Chat/Messaging**, and **Meeting Management**. Together, these capabilities help businesses run live meetings, keep conversations organized before and during calls, and manage scheduling and session details more efficiently, allowing teams to communicate clearly and keep work moving forward. Two-Way Audio & Video 4.7 (323) 75.54% of 323 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa Chat/Messaging 4.7 (169) 68.05% of 169 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Scheduling 4.6 (252) 82.54% of 252 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Two Way Audio & Video 4.6 (1,678) 63.23% of 1678 reviewers that rated this feature as important or highly important Zoom Workplace offers seamless two-way audio and video, letting you see and hear others clearly. Some reviewers find the HD quality and noise cancellation valuable, while most highlight the natural, interactive experience for remote collaboration and meetings. Screen Sharing 4.7 (2,928) 63.52% of 2928 reviewers that rated this feature as important or highly important It gives you flexible options to share your entire screen, specific windows, or documents during meetings. Users think the screen sharing is quick, reliable, and supports collaboration, presentations, and training, with strong privacy controls and high image quality. Video Conferencing 4.7 (2,747) 64.43% of 2747 reviewers that rated this feature as important or highly important With this capability, you can host large, interactive meetings with HD video, virtual backgrounds, and real-time engagement tools. Reviewers appreciate the reliable connections, ease of use, and ability to connect globally, even with slow internet or many participants. Zoom Workplace 111 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Audio Calls: Ability to make voice calls within the system - Audio Capture: Record audio or import/upload audio files - Audio Recording: Record and edit recorded audio and/or video - Auto Framing: Detect speech to highlight frame subjects - Automatic Transcription: Use AI to convert voice into text automatically - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Breakout Rooms: Sub-room created within virtual meeting/class - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Content Generation: Generative AI can be employed to generate content in different forms, such as text, images, music, and videos - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Hand Raising: Participants can alert the host if they have a question when they are muted - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - HD Audio/Video: High-definition audio and/or video capabilities - Host Controls: Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. - Image Editing: Edit, touch up, and convert images for publishing - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: You can join meetings from anywhere using your mobile device, ensuring flexibility and continuous collaboration. Reviewers indicate mobile access is convenient, reliable, and works well even with limited devices or data, though a few mention minor usability issues for first-time users. - Mobile App: Access the system via a mobile application - Mobile Screen Sharing: Share screens from your tablet or smartphone - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Participant Screen Sharing: Allow several participants to share screens simultaneously - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Natural Language Processing: Process and analyze human language in text or audio form - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - On-Demand Webcasting: An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience - Online Booking: Book meetings and appointments through a website or digital platform - Personalization: Adjust communications based on previous interactions or personal preferences - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Presentation Tools: Share and present designs - Presenter Control Management: Allow one presenter to pass control of the screen sharing to another participant - Private Chat: Send messages to selected individual(s) from the entire audience - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real Time Screen Sharing: This aspect enables you to share your screen instantly for presentations, demos, or collaboration. Reviewers appreciate the smooth, lag-free experience, ability to annotate, and support for multiple devices, making teamwork and remote teaching more effective. - Real-time Broadcasting: Broadcast live video streams - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: It gives you flexible options to share your entire screen, specific windows, or documents during meetings. Users think the screen sharing is quick, reliable, and supports collaboration, presentations, and training, with strong privacy controls and high image quality. - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Session Recording: Record active support and chat sessions for auditing and training - Single Sign On: Allow users to access multiple services after entering their login credentials once - Space Reservation: Manage the reservation of workspaces - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Targeted/Locked Screen Sharing: Share only a specific tab on your desktop while continuing to work in other tabs without sharing them - Team Collaboration: Allow multiple team members to edit and work on the same document - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Two Way Audio & Video: Zoom Workplace offers seamless two-way audio and video, letting you see and hear others clearly. Some reviewers find the HD quality and noise cancellation valuable, while most highlight the natural, interactive experience for remote collaboration and meetings. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - Video Call Recording: Record and playback video calls - Video Conferencing: With this capability, you can host large, interactive meetings with HD video, virtual backgrounds, and real-time engagement tools. Reviewers appreciate the reliable connections, ease of use, and ability to connect globally, even with slow internet or many participants. - Video Streaming: Allows users to view videos without downloading media files - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Voice Mail: Computer-based system that allows users to send and receive voice messages - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard --- Get Advice We can help you find the software with the features you need. Features 4.5 (14,664) 4.5 Based on 14,664 reviews ## Pricing Value for money 4.5 (9498) Free Version [View pricing plan details](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/pricing/) Free $0.00 It includes: - Host up to 100 Participants - Private & Group Chat - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Pro $14.99 Per User,Per Month It includes: - 1 GB Cloud Recording (Per License) - Group Meetings for up to 30 Hours - Host up to 100 Participants - Increase Participants up to 1000 With Large Meetings Add-on - Private & Group Chat - Social Media Streaming - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Business $19.99 Per User,Per Month It includes: - 1 GB Cloud Recording (Per License) - Company Branding - Group Meetings for up to 30 Hours - Host up to 300 Participants - Increase Participants up to 1000 With Large Meetings Add-on - Managed Domains - Private & Group Chat - Single Sign-on - Social Media Streaming - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Enterprise $19.99 Per User,Per Month It includes: - Company Branding - Group Meetings for up to 30 Hours - Host up to 500 Participants - Increase Participants up to 1000 With Large Meetings Add-on - Managed Domains - Private & Group Chat - Single Sign-on - Social Media Streaming - Unlimited Cloud Storage - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Value for money 4.5 (9,498) 4.5 Based on 9,498 reviews ## Integrations [ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (8566) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (8,566) 4.4 Based on 8,566 reviews ## User reviews Overall rating 4.6 Based on 14,674 reviews Filter by rating 5(10078) 4(3966) 3(544) 2(63) 1(23) Mentioned topic Sorted by most recent LM Lluvia M. General Manager Accounting ### "Best Video Conferencing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2026 The overall experience is that it is great from small to large organizations. Even if clients do not have an account, then can still download and join. Pros The zoom workplace is a great way to hold professional meetings. The video calls are easy to use and send invitations. The file sharing and collaboration feature makes sending documents easy, with the drag and drop feature. Cons The least thing I liked about the Zoom Workplace is that if you have bad internet connection it does not work as well. The buffering takes some time which makes communication difficult. Alternatives considered [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Reasons for choosing Zoom Workplace We choose zoom over google meet because we liked the easy to use functions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Physical Therapist Hospital & Health Care ### "Decent video conference program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 3, 2026 Pros Zoom Workplace is easy to use for the average person. It has the features you would expect, including but not limited to screen sharing, chat, reactions, background and filters, and raising hand. I think the video call quality depends on reception mostly and the device you use. Most of the time the quality is decent. You can also set meeting passcodes for privacy. Cons I wish the video quality was more consistent across various devices. Document sharing is not always smooth either. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OV Olivier V. Journaliste bimédia Information Technology and Services ### "la collaboration à distance ( Communication )" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 2, 2026 je considère Zoom Workplace comme un choix pertinent pour toute entreprise en télétravail ou en mode hybride, grâce à sa fiabilité et à sa richesse fonctionnelle. Pros Depuis que je l'utilise pour mes réunions et mon travail collaboratif, Zoom Workplace s'est imposé comme un outil fiable. La qualité audio et vidéo est vraiment au rendez-vous, même avec une connexion moyenne. Cons Certaines fonctionnalités avancées restent aussi réservées aux formules payantes, ce qui peut limiter les petites équipes avec un budget serré et je le trouve normal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Sofia L. Office Manager Accounting ### "A great tool for communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 1, 2026 Overall Zoom is a great option for everyone from individuals to large companies, offering tiered pricing for those that need more permissions than basic. Its popularity makes it a tool for most everyone in this technological day and age. Pros Almost everyone has some experience in operating Zoom, and as host, I have the ability to monitor and correct those that may forget to turn their mic or camera on/off. The ability to share media makes it easy to conference with clients that can't travel as well as employees working remotely and have a real meeting feel face to face, which can't be accomplished over the phone. Cons The AI overview may be helpful to some, but we find it quite creepy and not super accurate to begin with. The free version of Zoom only allows for 40 min before shutting down, which can be annoying and often leads to one person having a premium account which they share. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Darwyn M. Closer Financial Services ### "Reliable and so easy-to-use video conferencing platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 27, 2026 Overall, Zoom Workplace is an indispensable tool for our daily remote communication and team meetings. It requires virtually no training for new participants and provides a reliable platform for virtual collaboration Pros Zoom is very intuitive and really easy to use for me. The audio and video quality remain stable even on lower connections, and features like screen sharing, breakout rooms, and meeting recordings work seamlessly Cons The 40-minute time limit on free group calls can be restrictive. Additionally, the premium pricing per user can get high for small teams, and some advanced administrative settings in the browser portal can be tricky to locate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Freweini T. Segretaria Mechanical or Industrial Engineering ### "uno standard di affidabilità per le riunioni" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 27, 2026 Rimane lo strumento di riferimento per webinar, corsi e meeting complessi. Nonostante la concorrenza, offre la resa video più stabile e professionale del mercato, pur richiedendo l'installazione dell'app. Pros Qualità audio e video imbattibile anche con connessioni deboli, unita a funzioni avanzate come le stanze per sottogruppi (breakout rooms) e l'assistente AI per i riassunti automatici delle riunioni. Cons Il limite dei 40 minuti per i meeting di gruppo nel piano gratuito è stringente. Inoltre, l'interfaccia si è appesantita con troppe funzioni extra per trasformarsi in una piattaforma "all-in-one". Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) [SkypeTime](https://www.capterra.com/p/173334/SkypeTime/) Per la maggiore stabilità audio/video con connessioni deboli e la flessibilità nell'organizzare grandi webinar ed eventi Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Cathleen D. Owner Accounting ### "Zoom Workplace Allows me to be more efficient and productive " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 26, 2026 Overall I like using Zoom. The fact that I can schedule a time with a client or coworker and meet with them allows me to be more productive. Pros I like the note taking option. I also love that screen sharing makes it easy to review accounts, financial reports, spreadsheets, and presentations with clients. Cons I have noticed a lag when using other online programs that is frustrating when I am in a meeting with a client. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reasons for choosing Zoom Workplace It was recommended fir ease of use and overall a great fit for what we needed for our client and staff meeting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TR Toni R. CEO Venture Capital & Private Equity ### "Uniting people in business all in one" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2026 My overall experience has been great. It is the most part very easy to use Simple and has a lot of features. It can be a great source for so many business deals and connections, especially when people are outside of the state or and other countries. Pros I like that it is an easy to use. Usually when people want to go on a meeting, they call it a zoom meeting. Most people have it and know how to use it more than other types of meetings. Cons There’s always something to approve upon. I believe when you’re in the medium it’s a little bit limited on what you can do as far as using some features including changing your background or your name, it just a little bit bulky. When people are presenting, the writing can be extra small unless you make it zoomed in or part of the large screen. I wish it was a little bit more simpler so you can still see the writing easily. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing Zoom Workplace It is widely known people enjoy using it and it’s user-friendly. It sounds more professional to say let’s schedule a Zoom meeting and a Google meets. You can have multiple opportunities to share and use the resources and features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FG Fernando G. Talent Acquisition Architecture & Planning ### "Reliable Collaboration Platform" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 25, 2026 Pros Zoom customer support is very responsive and helpful team that makes it easy to resolve issues quickly and keeps the experience smooth. Cons The numbers of features can feel overwhelming, and it may take some time for new users to get familiar with everything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Keith K. Field Operations Manager Facilities Services ### "It does the job for client calls, but it's nothing fancy." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 23, 2026 It's become the default because everyone has it, not because it's exceptional. For client consultations and remote hearings it gets the job done reliably. I'm not thrilled about the cost but switching would create more headaches than it solves. Works well enough that I don't think about it much, which is probably the best you can ask for. Pros We switched to Zoom, mostly because clients actually know how to use it. I don't have to walk them through every single step anymore. The link just works, they click it, and we’re talking. It’s been easy enough to record depositions and witness interviews, too. Plus, screen sharing when we're reviewing documents with co-counsel doesn't drop out all the time like our old setup did. The waiting room feature is a big help, at least, since I can control exactly who joins those sensitive calls. Cons Pricing keeps creeping up for features we don't even need. Their AI meeting summary thing is useless for legal work - misses critical details and I wouldn't trust it anyway. The interface changes every few months which is annoying when you just want consistency. Breakout rooms are clunky when coordinating with multiple experts on complex cases. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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