--- title: "Zoom Workplace Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoom Workplace Software - reviews, pricing plans, popular comparisons to other Video Conferencing products and more." source_url: "https://www.capterra.com/p/144037/Zoom-Video-Conferencing/" page_type: "product" language: "en" --- # Zoom Workplace Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoom Workplace ## What is Zoom Workplace? Zoom Workplace is a cloud-based collaboration platform that brings meetings, team chat, phone, email, calendar, and whiteboarding into one unified workspace. Businesses use it to connect employees across offices, remote locations, and time zones without switching between multiple tools. Teams benefit from features like HD video meetings, persistent chat channels, VoIP calling, and shared digital whiteboards. Zoom Workplace also includes AI-powered meeting summaries, task tracking, and scheduling tools to help teams stay organized. Zoom Workplace is suited for businesses of all sizes, from small teams to large enterprises, across industries such as education, healthcare, finance, and technology. ## What is Zoom Workplace used for? [Meeting](https://www.capterra.com/meeting-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Screen Sharing](https://www.capterra.com/screen-sharing-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 14,683 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Comprehensive virtual meeting platform Robust team collaboration features Frequent bugs and technical glitches Dependence on strong internet connection Starting price $14.99 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Employee Communication Tools / 2025 - Remote Work / 2025 - Scheduling / 2025 - Team Communication / 2025 - Video Conferencing / 2025 Our "Best of" badge program showcases products with the highest ratings... - Whiteboard / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoom Workplace?[Manage this product listing](https://www.g2.com/products/zoom-workplace/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoom Workplace 4.6 (14,683) VS. [4.7 (24,214)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $14.99 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (14,673) Ease Of Use 4.6 (11,139) Value For Money 4.5 (9,505) Value For Money 4.5 (6,857) Customer Service 4.4 (8,574) Customer Service 4.4 (6,611) ## Zoom Workplace alternatives [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,162)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,721)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,176)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) [View all alternatives](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/alternatives/) ## FAQs about Zoom Workplace Overview ### What problems does Zoom Workplace solve? Zoom Workplace solves remote communication gaps, hard-to-run virtual meetings, and fragmented collaboration by combining video calls, chat, screen sharing, breakout rooms, recording, and scheduling in one place. It helps remote and hybrid teams, educators, sales teams, recruiters, support staff, and trainers reduce travel, simplify client demos, and keep absent participants aligned. Answer based on 8252 reviews Overview ### Which roles and teams benefit most from Zoom Workplace? Zoom Workplace is most used by business owners, executives, and managers who need reliable meetings, client communication, and team coordination. Educators and students use it for virtual classes and collaboration, while software, project, and consulting teams rely on it for remote standups, presentations, stakeholder updates, and cross-functional planning. Answer based on 14638 reviews Overview ### What company size and industries is Zoom Workplace built for? Zoom Workplace is built primarily for small businesses, which account for 67% of reviewers, and is widely used in Computer Software and Education Management at 7% each. It also serves large enterprises, matching its catalog positioning, with 19% enterprise reviewers and additional adoption in Information Technology and Services at 6%. Answer based on 14669 reviews Features and Usability ### What are the key features of Zoom Workplace? Zoom Workplace includes core meeting features like video conferencing, screen sharing, chat, recording, and calendar sync. Reviewers also frequently mention differentiators such as breakout rooms, whiteboard annotations, virtual backgrounds, waiting rooms, and host controls for muting, permissions, and participant management across classes, webinars, and team meetings. Answer based on 7448 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoom Workplace starts at $14.99/user/month for the Pro plan, with a free version available. Business costs 19.99/user/month with 10–99 licenses, and Enterprise starts at 50 licenses. Reviewers often cite the free plan’s 40-minute group meeting limit and Pro/Business plans’ 1 GB cloud recording cap, though many find the paid upgrade reasonable. Answer based on 2818 reviews Integrations ### Which third-party tools and platforms does Zoom Workplace integrate with? Zoom Workplace integrates with Slack, Google Calendar, Microsoft Outlook, Gmail, Calendly, Google Drive, and Box, covering chat, scheduling, email, and file storage. It also connects with platforms such as Microsoft Teams and Google Meet, and supports over 100 integrations across its broader app ecosystem. Answer based on 2207 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zoom Workplace? Zoom Workplace is quick to onboard for most team members because joining meetings, webinars, and screen shares is straightforward on desktop or mobile. Training is supported through live online sessions, webinars, videos, and documentation. Nontechnical users usually get comfortable fast, while admins and webinar organizers often need more time for settings, permissions, and scheduling. Answer based on 1399 reviews Getting Started and Support ### What customer support options does Zoom Workplace offer, and how do users rate the experience? Zoom Workplace offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful, prompt, and effective for setup or technical issues, but some report slower billing and email responses, limited chat assistance, and difficulty getting quick help during urgent problems. Answer based on 1223 reviews Security ### How does Zoom Workplace handle data security and access control? Zoom Workplace uses meeting passwords, waiting rooms, host approval, room locking, institution-only restrictions, role-based permissions, SSO, and host controls for muting, chat, screen sharing, removal, and recording access. Reviewers also note past privacy concerns, occasional unauthorized access when links are public or protections are misconfigured, and security settings that can feel cumbersome. Answer based on 1484 reviews ## Who uses Zoom Workplace? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive virtual meeting platform 95% positive reviews out of 2077 Most reviewers describe video conferencing as reliable, with high-quality audio, screen sharing, and easy scheduling supporting seamless global meetings. Hussein A. Geotechnical Engineer, 11 - 50 employees. "Zoom offers seamless video conferencing with high-quality audio and video, making it easy for teak to collaborate remotely." Frequent bugs and technical glitches 59% negative reviews out of 1408 Some reviewers describe bugs and issues like crashes, freezing, update problems, and inconsistent support, impacting meeting reliability. Abby C. Tutor, 201 - 500 employees. "Zoom often crashes my computer, and the whiteboard lags. " Robust team collaboration features 94% positive reviews out of 1154 Most reviewers indicate team collaboration is enhanced by breakout rooms, file sharing, and real-time communication across distributed teams. Ray B. Managing Director, 11 - 50 employees. "I like that Zoom Workplace streamlines corporate meetings online, enhance team collaboration and support large file sharing in one place." Dependence on strong internet connection 67% negative reviews out of 1185 Most users comment internet connection issues cause lag, dropped calls, and reduced audio/video quality, disrupting meetings. Steve S. Clinical Demonstrator, 501 - 1,000 employees. "I had few connectivity issues, such as audio and video lag, dropped calls and screen freezing wich disrupted the flow of meetings and it decreased productivity." Essential tool for remote work 94% positive reviews out of 785 Most users report remote work is streamlined by Zoom, enabling flexible collaboration, remote support, and uninterrupted business operations. Mailen G. WSB, 51 - 200 employees. "In terms of productivity, Zoom Workplace helps streamline communication and reduces the need for in-person meetings, making it a valuable tool for remote work." Audio and mute management challenges 58% negative reviews out of 1170 Some users say audio and mute controls are confusing, causing echo, background noise, and difficulties managing participant microphones. Charlie P. Director, 2 - 10 employees. "Whenever I use Zoom on the mobile app and share my screen, the audio has terrible feedback." ## Features AI summary Based on 9,844 Video Conferencing reviews Capterra data shows that buyers of Video Conferencing software rank the following features as their top priorities: - **Two-Way Audio & Video** (**65%** of reviewers rated this feature as critical) - **Communication Management** (**59%**) - **Chat/Messaging** (**64%**) Zoom Workplace supports all three of the features reviewers rate most important: **Two-Way Audio & Video**, **Communication Management**, and **Chat/Messaging**. Together, these capabilities help businesses run meetings clearly, manage conversations across teams, and keep communication moving before, during, and after calls, allowing teams to collaborate more effectively and stay aligned. Two-Way Audio & Video 4.7 (323) 75.54% of 323 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa Chat/Messaging 4.7 (169) 68.05% of 169 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Email Management 4.5 (71) 67.61% of 71 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Two Way Audio & Video 4.6 (1,678) 63.23% of 1678 reviewers that rated this feature as important or highly important Zoom Workplace offers seamless two-way audio and video, letting you see and hear others clearly. Some reviewers find the HD quality and noise cancellation valuable, while most highlight the natural, interactive experience for remote collaboration and meetings. Single Sign On 4.6 (196) 79.59% of 196 reviewers that rated this feature as important or highly important Allow users to access multiple services after entering their login credentials once Screen Sharing 4.7 (2,931) 63.56% of 2931 reviewers that rated this feature as important or highly important It gives you flexible options to share your entire screen, specific windows, or documents during meetings. Users think the screen sharing is quick, reliable, and supports collaboration, presentations, and training, with strong privacy controls and high image quality. Zoom Workplace 143 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity/News Feed: Continuous profile-based stream of news and activity - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Audience Engagement: Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) - Audio Calls: Ability to make voice calls within the system - Audio Capture: Record audio or import/upload audio files - Audio Recording: Record and edit recorded audio and/or video - Audio/Video Conferencing: Audio/Video Conferencing - Auto Framing: Detect speech to highlight frame subjects - Auto-Dialer: System that automatically dials calls - Automatic Transcription: Use AI to convert voice into text automatically - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Breakout Rooms: Sub-room created within virtual meeting/class - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Generation: Generative AI can be employed to generate content in different forms, such as text, images, music, and videos - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Hand Raising: Participants can alert the host if they have a question when they are muted - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - HD Audio/Video: High-definition audio and/or video capabilities - Host Controls: Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. - Image Editing: Edit, touch up, and convert images for publishing - Inbox Management: Organize, prioritize, and manage incoming communications - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Live Streaming: Live stream to multiple devices simultaneously - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: You can join meetings from anywhere using your mobile device, ensuring flexibility and continuous collaboration. Reviewers indicate mobile access is convenient, reliable, and works well even with limited devices or data, though a few mention minor usability issues for first-time users. - Mobile App: Access the system via a mobile application - Mobile Screen Sharing: Share screens from your tablet or smartphone - Moderation: Controls/tools to moderate the session - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Participant Screen Sharing: Allow several participants to share screens simultaneously - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple Camera Feeds: Broadcast an event, performance, or video using a live feed from multiple cameras - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Multistreaming: Stream to multiple platforms simultaneously - Natural Language Processing: Process and analyze human language in text or audio form - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - On-Demand Webcasting: An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience - Online Booking: Book meetings and appointments through a website or digital platform - Online Voice Transmission: Transmit voice and other information digitally - Personalization: Adjust communications based on previous interactions or personal preferences - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Presentation Tools: Share and present designs - Presenter Control Management: Allow one presenter to pass control of the screen sharing to another participant - Private Chat: Send messages to selected individual(s) from the entire audience - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Quizzes: Brief assessments used to measure knowledge and skills - Real Time Editing: Preview and make real-time changes in the web content - Real Time Screen Sharing: This aspect enables you to share your screen instantly for presentations, demos, or collaboration. Reviewers appreciate the smooth, lag-free experience, ability to annotate, and support for multiple devices, making teamwork and remote teaching more effective. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Broadcasting: Broadcast live video streams - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: It gives you flexible options to share your entire screen, specific windows, or documents during meetings. Users think the screen sharing is quick, reliable, and supports collaboration, presentations, and training, with strong privacy controls and high image quality. - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Session Recording: Record active support and chat sessions for auditing and training - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Streaming: Stream directly to social media channels - Space Reservation: Manage the reservation of workspaces - Split/Multi-Screen: Split the screen or display multiple presenters - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Targeted/Locked Screen Sharing: Share only a specific tab on your desktop while continuing to work in other tabs without sharing them - Team Collaboration: Allow multiple team members to edit and work on the same document - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Two Way Audio & Video: Zoom Workplace offers seamless two-way audio and video, letting you see and hear others clearly. Some reviewers find the HD quality and noise cancellation valuable, while most highlight the natural, interactive experience for remote collaboration and meetings. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - Video Call Recording: Record and playback video calls - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: With this capability, you can host large, interactive meetings with HD video, virtual backgrounds, and real-time engagement tools. Reviewers appreciate the reliable connections, ease of use, and ability to connect globally, even with slow internet or many participants. - Video Layouts/Views: Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) - Video Streaming: Allows users to view videos without downloading media files - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard --- Get Advice We can help you find the software with the features you need. Features 4.5 (14,673) 4.5 Based on 14,673 reviews ## Pricing Value for money 4.5 (9505) Free Version [View pricing plan details](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/pricing/) Free $0.00 It includes: - Host up to 100 Participants - Private & Group Chat - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Pro $14.99 Per User,Per Month It includes: - 1 GB Cloud Recording (Per License) - Group Meetings for up to 30 Hours - Host up to 100 Participants - Increase Participants up to 1000 With Large Meetings Add-on - Private & Group Chat - Social Media Streaming - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Business $19.99 Per User,Per Month It includes: - 1 GB Cloud Recording (Per License) - Company Branding - Group Meetings for up to 30 Hours - Host up to 300 Participants - Increase Participants up to 1000 With Large Meetings Add-on - Managed Domains - Private & Group Chat - Single Sign-on - Social Media Streaming - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Enterprise $19.99 Per User,Per Month It includes: - Company Branding - Group Meetings for up to 30 Hours - Host up to 500 Participants - Increase Participants up to 1000 With Large Meetings Add-on - Managed Domains - Private & Group Chat - Single Sign-on - Social Media Streaming - Unlimited Cloud Storage - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Value for money 4.5 (9,505) 4.5 Based on 9,505 reviews ## Integrations [ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (8574) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (8,574) 4.4 Based on 8,574 reviews ## User reviews Overall rating 4.6 Based on 14,683 reviews Filter by rating 5(10081) 4(3972) 3(544) 2(63) 1(23) Mentioned topic Sorted by most recent Harsh Vipul T. CEO Events Services ### "Reliable for Meetings, Training and Team Collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2026 Overall, my experience has been very positive. I regularly use Zoom for organizational meetings, training sessions, presentations, and team discussions. It works well even with larger groups and has become one of my preferred tools for virtual meetings. Pros I like how reliable and easy it is for online meetings. Joining or hosting a meeting takes very little effort, and features like screen sharing, breakout rooms, and recording are very useful for team meetings and sessions. Cons Sometimes the app feels a little heavy, especially with frequent updates and the number of features available. The free meeting time limit can also be inconvenient for longer sessions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Arran D. Director Retail ### "Solid meeting application, occasionally slow to open" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 23, 2026 Overall I have to give zoom 4 stars, I like the actual function of the app and. the settings, its great for group meetings and I dont have mucch negative to say besides the occasional opening bugs, but because most people do use zoom that is another additional advantage Pros Its pretty good for the free plan, and I like that post people use or have used zoom making. the simplicicty to use with most people quite good as well as good setting options for camera etc Cons I dont like how its sometimes quote complicated on browser to open zoom or can sometimes be slow to load the zoom app, from time to time it has asked me to re download or update zoom, making joining meetings occasionally inconvenient Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Heather S. CEO Farming ### "Easy To Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 18, 2026 Overall it was easy to setup and I’m glad calendly can be integrated with calls. The note taker is also handy. Pros There’s a lot you can do with Zoom Workplace. It’s very user friendly and easy to use. You can even link Calendly. Cons When I signed up for Zoom initially, I requested a demo call. I never got an email or phone call regarding that. I had to teach myself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Manish S. Web Developer Computer Software ### "I Love the Call Quality for Remote Teams, but Beware of the Heavy App Bloat" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 17, 2026 Overall, Zoom is for our daily productivity, offering great value for money simply because it works when you need it to. While the interface has gotten a bit cluttered. The core video conferencing experience is fantastic. I rarely experience bugs or lag, and I haven't even needed to contact customer support because the platform is so stable. Pros Zoom manages to keep the audio and video quality without dropping the call, even when my home wi-fi network drops. Take zero technical knowledge to set up think just have to send the invite link. It's incredibly easy to use. It is worth the subscription cost for the connection reliability alone. Screen sharing makes team collaboration and remote workshops more productive, Cons Reaching the real support team takes a bit longer because we have to go through the chatbot first. It drains my laptop battery faster during longer calls because of too many heavy tools, like a whiteboard, etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Durand T. Lead Clinical Quality Analyst Health, Wellness and Fitness ### "Great collaboration tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 16, 2026 Pros I like that it it combines video conferencing, team chat, whiteboards, and other collab tools into a single platform Cons It's got a lot of stuff. Sometimes it's really hard just to find simple features and/or settings on the fly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Purvi B. Pharmacy technician Health, Wellness and Fitness ### "Help juggling with multitasking and improve the job efficiency " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 16, 2026 Wonderful experience I love all the features and the convenience of using the app anytime anywhere with mute microphone and block video sharing in public areas. You can do multiple tasks at the same time, saving lots of time and helping improve your job efficiency. Pros Easy to join. The webinar and online meeting support multiple locations, and participants can share ideas; I love the complimentary emoji to help with quick expression about the topic. Can be used anywhere in the world easy to connect people. Like the multiple screens and screen sharing where you can follow the whole PowerPoint and the best part is that you can save whole meeting and go through it again if you have missed a point. Cons I like everything about Zoom except for the process of joining. Meeting. Sometime the meeting ID doesn't work and sometimes if your copy and paste the code doesn't work. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Pedilson Cassule A. Técnico de Informática Information Technology and Services ### "Praticidade e solução de reuniões corporativas " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 16, 2026 No geral, o Zoom Workplace faz mais sentido quando uma empresa quer combinar videoconferência, comunicação, colaboração numa só plataforma. Pros Gostei muito da ergonomia e facilidade de entrar em uma reunião e utilizar os principais controles de áudio, vídeo, participantes e compartilhamento de tela é relativamente simples. Cons Muitos recursos por vezes complicam os usuários. Tem um alto Consumo de recursos como a CPU, memória RAM e dados móveis Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Praticidade, eficiência, custo e benefícios Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kelly K. Nurse Practitioner Health, Wellness and Fitness ### "Reliable and Easy-to-Use Platform for Virtual Meetings" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2026 My experience with Zoom Workplace has been very positive. It is a dependable platform for professional meetings, education, presentations, and team collaboration. I use it regularly because it is familiar, easy for participants to access, and generally works without much troubleshooting. The platform has added many features over time, but the core video conferencing experience remains its biggest strength. Pros Zoom Workplace is easy to use and reliable for virtual meetings. Joining meetings is straightforward, screen sharing works well, and the audio and video quality are generally consistent. I also like having chat, meeting scheduling, and collaboration features available within the same platform. It works well for both quick meetings and larger professional presentations. Cons There are a lot of features and settings, so the interface can sometimes feel more complicated than necessary. Some of the newer Workplace features are not things I use regularly, and it can take a little time to find specific settings or meeting controls. Occasional audio or connectivity issues still happen, although they are usually easy to resolve. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Barbara M. Conseillère en immobilier - Capifrance Real Estate ### "Un outils de visioconférence" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 8, 2026 Pros Les réunions à distance deviennent beaucoup plus simples avec Zoom Workplace. Le partage d’écran est particulièrement intéressant pour présenter une maquette, expliquer une création graphique ou discuter des modifications avec un client. Les échanges en visioconférence permettent également de réduire les déplacements et de gagner du temps. Cons La qualité des réunions dépend fortement de la connexion Internet. Une connexion instable peut entraîner des problèmes de son ou d’image. Certaines fonctionnalités avancées semblent également davantage adaptées aux grandes équipes qu’aux utilisateurs individuels. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joao V. Architect Architecture & Planning ### "Great software to home office work!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2026 In my experience, Zoom is good software for optimizing work in an online environment. I do a lot of work from home, and it is very useful for meeting my team and coworkers. The organization and the tools are very useful and surely it will help you to work properly in online mode. Pros I like the convenience and the easy way that working with Zoom helps the work to be flawless and easier due to the tools and the intuitive way of participating in a meeting on it. Cons I do not have anything in particular to say, however. i prefer to use this software in comparison to the ones on the market. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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