--- title: "Zoom Workplace Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoom Workplace Software - reviews, pricing plans, popular comparisons to other Video Conferencing products and more." source_url: "https://www.capterra.com/p/144037/Zoom-Video-Conferencing/" page_type: "product" language: "en" --- # Zoom Workplace Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoom Workplace ## What is Zoom Workplace? Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. Streamline communications with tools that work together effortlessly through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. Elevate a chat to a meeting or phone call to get to a resolution faster. Improve productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs. Optimize office experiences and hybrid work collaboration with flexible workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. Whether you’re reserving your desk with Workspace Reservation, preparing for a client visit with Visitor Management, or finding your workstation with our wayfinding feature, you can do it all from the Workspaces tab. ## What is Zoom Workplace used for? [Meeting](https://www.capterra.com/meeting-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Screen Sharing](https://www.capterra.com/screen-sharing-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 14,657 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Comprehensive virtual meeting features Dynamic group collaboration tools Frequent technical glitches Sensitive to internet quality Starting price $14.99 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2026 - Employee Communication Tools / 2025 - Remote Work / 2025 - Scheduling / 2025 - Team Communication / 2025 - Video Conferencing / 2025 Our "Best of" badge program showcases products with the highest ratings... - Whiteboard / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoom Workplace?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://zoom.us&name=Zoom Workplace) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoom Workplace 4.6 (14,657) VS. [4.7 (24,175)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $14.99 Per User, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (14,647) Ease Of Use 4.6 (11,100) Value For Money 4.5 (9,482) Value For Money 4.5 (6,823) Customer Service 4.4 (8,550) Customer Service 4.4 (6,578) ## Zoom Workplace alternatives [4.2 (1,001)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,123)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,661)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) [4.5 (12,156)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176572/Google-Hangouts/) [View all alternatives](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/alternatives/) ## FAQs about Zoom Workplace Overview ### What problems does Zoom Workplace solve? Zoom Workplace solves disconnected communication, difficult remote coordination, and repetitive meeting follow-up by combining video meetings, chat, screen sharing, recording, breakout rooms, and scheduling integrations in one place. Remote teams, educators, sales reps, support staff, recruiters, and hybrid organizations use it to run classes, demos, interviews, trainings, and client meetings without travel delays. Answer based on 8247 reviews Overview ### Which roles and teams benefit most from Zoom Workplace? Zoom Workplace benefits business owners, executives, and managers who need reliable meetings, client communication, and team coordination. Educators and students use it for virtual classes and collaboration, while software and project teams support standups, reviews, and cross-functional planning. Consultants, freelancers, and account teams rely on it for remote client delivery. Answer based on 14603 reviews Overview ### What company size and industries is Zoom Workplace built for? Zoom Workplace is built for small businesses first, with 67% of reviewers from SMBs, and strongest use in Computer Software and Education Management at 7% each. It also serves large enterprises, matching its catalog positioning, with 19% of reviewers from enterprise companies and 6% from Information Technology and Services. Answer based on 14634 reviews Features and Usability ### What are the key features of Zoom Workplace? Zoom Workplace includes core meeting features like video conferencing, screen sharing, chat/messaging, scheduling, and recording. Reviewers also highlight breakout rooms, whiteboard annotations, virtual backgrounds, and host controls such as waiting rooms, mute permissions, and participant management. Differentiators include calendar sync and mobile access for joining and managing meetings anywhere. Answer based on 7442 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoom Workplace starts at $14.99/user/month for Pro, with Business and Enterprise at 19.99/user/month. A free version is available, but reviewers often mention the 40-minute group meeting limit. Paid plans add longer meetings, while some users say the included 1 GB cloud recording and extras like Zoom Rooms can feel limiting or costly. Answer based on 2814 reviews Integrations ### Which third-party tools and platforms does Zoom Workplace integrate with? Zoom Workplace integrates with Microsoft Teams, Google Meet, Google Calendar, Microsoft Outlook, Slack, Gmail, Calendly, and Google Drive. It supports over 50 integrations overall, spanning scheduling, email, team chat, and file storage, with additional catalog connections that include Box, Dropbox, Asana, GitHub, and Canvas. Answer based on 2203 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zoom Workplace? Zoom Workplace is easy for most teams to onboard, with a familiar interface that helps employees, educators, and client-facing staff start quickly. Training is available through live online sessions, webinars, videos, and documentation. Reviewers note nontechnical users usually adapt fast, while admins and webinar organizers need more time for setup and advanced controls. Answer based on 1396 reviews Getting Started and Support ### What customer support options does Zoom Workplace offer, and how do users rate the experience? Zoom Workplace offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as helpful, prompt, and thorough, especially for setup and troubleshooting, but some report slow billing responses, limited chat usefulness, difficulty reaching advanced technical help, and uneven experiences by plan. Answer based on 1216 reviews Security ### How does Zoom Workplace handle data security and access control? Zoom Workplace uses meeting passcodes, waiting rooms, lobby access, host approval, registration, institution-only restrictions, SSO, role-based permissions, privacy settings, and meeting locks to control access. Hosts can mute, remove, or limit sharing and chat. Reviewers also note past zoombombing, privacy concerns, and occasional confusion configuring security settings. Answer based on 1480 reviews ## Who uses Zoom Workplace? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive virtual meeting features 95% positive reviews out of 2066 Most users report video conferencing offers reliable quality, easy scheduling, screen sharing, and recording for productive remote meetings. Hussein A. Geotechnical Engineer, 11 - 50 employees. "Zoom offers seamless video conferencing with high-quality audio and video, making it easy for teak to collaborate remotely." Frequent technical glitches 59% negative reviews out of 1404 Some reviewers find bugs and issues cause crashes, freezes, update interruptions, and inconsistent experiences across devices. Joel S. Technology Support Technician, 10,001+ employees. "Occasional issues with app crashing during regular use, including sometimes requiring device reboot." Dynamic group collaboration tools 93% positive reviews out of 1143 Most reviewers describe team collaboration as effective, highlighting breakout rooms, file sharing, and real-time group discussions. Rezaul H. Supervisor, Field Research, 1,001 - 5,000 employees. "Zoom Workplace brings together tools like meetings, chat and file sharing. Yet it keeps me in sync with my colleague all day round making collaboration much easier across different projects and teams." Sensitive to internet quality 67% negative reviews out of 1179 Most users comment internet connection issues cause lag, freezing, dropped calls, and degraded audio or video during meetings. Steve S. Clinical Demonstrator, 501 - 1,000 employees. "I had few connectivity issues, such as audio and video lag, dropped calls and screen freezing wich disrupted the flow of meetings and it decreased productivity." Essential remote work platform 94% positive reviews out of 780 Most reviewers indicate remote work is streamlined by easy virtual meetings, real-time collaboration, and broad device compatibility. Mailen G. WSB, 51 - 200 employees. "In terms of productivity, Zoom Workplace helps streamline communication and reduces the need for in-person meetings, making it a valuable tool for remote work." Challenging audio controls 57% negative reviews out of 1167 Some users report audio and mute settings are confusing, with echo, background noise, and difficulties managing participant microphones. Charlie P. Director, 2 - 10 employees. "Whenever I use Zoom on the mobile app and share my screen, the audio has terrible feedback." ## Features AI summary Based on 9,763 Video Conferencing reviews Capterra data shows that buyers of Video Conferencing software rank the following features as their top priorities: - **Two-Way Audio & Video** (**65%** of reviewers rated this feature as critical) - **Chat/Messaging** (**64%**) - **Meeting Management** (**52%**) Zoom Workplace supports all three of the features reviewers rate most highly: **Two-Way Audio & Video**, **Chat/Messaging**, and **Meeting Management**. Together, these capabilities help businesses run live meetings, keep conversations organized before and during calls, and manage scheduling and session details more efficiently, allowing teams to communicate clearly and keep work moving forward. Two-Way Audio & Video 4.7 (321) 75.39% of 321 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa Chat/Messaging 4.7 (168) 67.86% of 168 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Scheduling 4.6 (249) 82.33% of 249 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Two Way Audio & Video 4.6 (1,675) 63.16% of 1675 reviewers that rated this feature as important or highly important It gives you the ability to see and hear others in real time, making meetings feel personal and interactive. Some reviewers find the audio and video quality clear, with useful controls, though a few mention occasional lags in large meetings or with weak internet. Screen Sharing 4.7 (2,922) 63.45% of 2922 reviewers that rated this feature as important or highly important Zoom Workplace offers flexible screen sharing, letting you show your entire desktop or specific windows. Users think it’s easy to use, supports real-time collaboration, and helps with presentations, document reviews, and training, while maintaining privacy and control over shared content. Video Conferencing 4.7 (2,742) 64.37% of 2742 reviewers that rated this feature as important or highly important With this capability, you can host large, interactive meetings with HD video, virtual backgrounds, and real-time engagement tools. Reviewers appreciate its reliability, clear video and audio, support for many participants, and seamless collaboration even with unstable internet. Zoom Workplace 154 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity/News Feed: Continuous profile-based stream of news and activity - AI Headshot Generator: Use artificial intelligence (AI) to turn photos into professional headshots for CVs, resumes, etc. - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Audience Engagement: Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) - Audio Calls: Ability to make voice calls within the system - Audio Capture: Record audio or import/upload audio files - Audio Recording: Record and edit recorded audio and/or video - Audio/Video Conferencing: Audio/Video Conferencing - Auto Framing: Detect speech to highlight frame subjects - Auto-Dialer: System that automatically dials calls - Automated Image & Video Editing: Generative AI models can be used for image and video editing tasks that can automatically enhance images, remove noise or change styles - Automatic Transcription: Use AI to convert voice into text automatically - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Background Removal: Remove backgrounds from images or other types of content - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Breakout Rooms: Sub-room created within virtual meeting/class - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Color Matching: Designer tool for creating color combinations that work together well - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Generation: Generative AI can be employed to generate content in different forms, such as text, images, music, and videos - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Creative Design: Generative AI can aid in creative design tasks by generating novel and innovative designs - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Hand Raising: Participants can alert the host if they have a question when they are muted - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Generative Fill: Use a brush, or other tool, to remove and add new objects to images - HD Audio/Video: High-definition audio and/or video capabilities - Host Controls: Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. - Image Creation: Create images based on given inputs or prompts - Image Editing: Edit, touch up, and convert images for publishing - Image Upscaling: Create a higher resolution version, or enlarge image or video, without loss in quality - Image Variations: Create different variations inspired by an original image - Inbox Management: Organize, prioritize, and manage incoming communications - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Live Streaming: Live stream to multiple devices simultaneously - Media Upload: Upload images, videos, and other types of media - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: You can join meetings from anywhere using your phone or tablet, ensuring flexibility and productivity on the go. Reviewers appreciate the convenience, compatibility with Android and iOS, and stable performance, though some mention minor issues with permissions and battery usage. - Mobile App: Access the system via a mobile application - Mobile Screen Sharing: Share screens from your tablet or smartphone - Moderation: Controls/tools to moderate the session - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Participant Screen Sharing: Allow several participants to share screens simultaneously - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple Camera Feeds: Broadcast an event, performance, or video using a live feed from multiple cameras - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Multistreaming: Stream to multiple platforms simultaneously - Natural Language Processing: Process and analyze human language in text or audio form - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - On-Demand Webcasting: An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience - Online Booking: Book meetings and appointments through a website or digital platform - Online Voice Transmission: Transmit voice and other information digitally - Personalization: Adjust communications based on previous interactions or personal preferences - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Presentation Tools: Share and present designs - Presenter Control Management: Allow one presenter to pass control of the screen sharing to another participant - Private Chat: Send messages to selected individual(s) from the entire audience - Productivity Tools: Tools to facilitate the production of information and promote efficiency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Quizzes: Brief assessments used to measure knowledge and skills - Real Time Editing: Preview and make real-time changes in the web content - Real Time Screen Sharing: This characteristic lets you instantly share screens for live collaboration, presentations, and troubleshooting. Reviewers indicate it works smoothly, enhances teamwork, and supports multiple devices, though a few mention minor interface quirks when managing shared content. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Broadcasting: Broadcast live video streams - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Zoom Workplace offers flexible screen sharing, letting you show your entire desktop or specific windows. Users think it’s easy to use, supports real-time collaboration, and helps with presentations, document reviews, and training, while maintaining privacy and control over shared content. - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Session Recording: Record active support and chat sessions for auditing and training - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Streaming: Stream directly to social media channels - Space Reservation: Manage the reservation of workspaces - Split/Multi-Screen: Split the screen or display multiple presenters - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Targeted/Locked Screen Sharing: Share only a specific tab on your desktop while continuing to work in other tabs without sharing them - Team Collaboration: Allow multiple team members to edit and work on the same document - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Two Way Audio & Video: It gives you the ability to see and hear others in real time, making meetings feel personal and interactive. Some reviewers find the audio and video quality clear, with useful controls, though a few mention occasional lags in large meetings or with weak internet. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Profiles: Profiles of users providing basic information - Video Call Recording: Record and playback video calls - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: With this capability, you can host large, interactive meetings with HD video, virtual backgrounds, and real-time engagement tools. Reviewers appreciate its reliability, clear video and audio, support for many participants, and seamless collaboration even with unstable internet. - Video Layouts/Views: Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) - Video Streaming: Allows users to view videos without downloading media files - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings - Virtual Characters and Avatars: Generative AI can be employed to create virtual characters, avatars, or digital personas - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard --- Get Advice We can help you find the software with the features you need. Features 4.5 (14,647) 4.5 Based on 14,647 reviews ## Pricing Value for money 4.5 (9482) Free Version [View pricing plan details](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/pricing/) Free $0.00 It includes: - Host up to 100 Participants - Private & Group Chat - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Pro $14.99 Per User,Per Month It includes: - 1 GB Cloud Recording (Per License) - Group Meetings for up to 30 Hours - Host up to 100 Participants - Increase Participants up to 1000 With Large Meetings Add-on - Private & Group Chat - Social Media Streaming - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Business $19.99 Per User,Per Month It includes: - 1 GB Cloud Recording (Per License) - Company Branding - Group Meetings for up to 30 Hours - Host up to 300 Participants - Increase Participants up to 1000 With Large Meetings Add-on - Managed Domains - Private & Group Chat - Single Sign-on - Social Media Streaming - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Enterprise $19.99 Per User,Per Month It includes: - Company Branding - Group Meetings for up to 30 Hours - Host up to 500 Participants - Increase Participants up to 1000 With Large Meetings Add-on - Managed Domains - Private & Group Chat - Single Sign-on - Social Media Streaming - Unlimited Cloud Storage - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Value for money 4.5 (9,482) 4.5 Based on 9,482 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (8550) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (8,550) 4.4 Based on 8,550 reviews ## User reviews Overall rating 4.6 Based on 14,657 reviews Filter by rating 5(10069) 4(3959) 3(543) 2(63) 1(23) Mentioned topic Sorted by most recent RG Rashad G. Geomechanicist Oil & Energy ### "A practical platform for virtual meetings" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 15, 2026 I have mainly used Zoom Workplace for online meetings and communication with colleagues. It provides a convenient way to connect with people remotely, share screens, and discuss work without needing everyone to be in the same location. Overall, it has been a practical tool for regular virtual collaboration. Pros Zoom Workplace makes it easy to join and organize online meetings. The interface is familiar, and features such as screen sharing, meeting controls, and chat make it practical for necessary communication with colleagues. Cons Large meetings can sometimes feel less streamlined, especially when there are many participants or when several people are sharing content. Some of the additional options can also take time to become familiar with. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kate L. Sales Machinery ### "Reliable and Convenient for Virtual Collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2026 Overall, my experience with Zoom Workplace has been very positive. It’s reliable, easy to use, and makes virtual meetings and remote collaboration convenient. The video quality, screen sharing, and meeting tools work well, although the number of features and settings can feel a bit overwhelming at times. Pros The video and audio quality are reliable, and Zoom Workplace makes it easy to schedule, join, and manage virtual meetings. I also like the screen-sharing and collaboration features, which make remote teamwork much more convenient. Cons The interface can feel a little cluttered at times, and some features take a while to get familiar with. Meeting notifications and settings can also be somewhat overwhelming, especially for users who only need the basic video-conferencing features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EB Emma B. Community Manager Consumer Services ### "Simple video conferencing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 12, 2026 Pros The call quality stays good and the app has developed a lot with collaboration tools that go beyond just video conferencing. Cons With all the features added to Workplace, the interface can sometimes feel a bit too crowded. For someone who only uses video calls, some of the features will probably remain unused. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Dean D. Admin Support Education Management ### "Zoom Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 August 12, 2026 Pros Great tool for our weekly meetings, as well as webinars and client meetings. We love how easy it is to use and how convenient it is. One link and we can all join in, have separate rooms set up and have productive meetings. Cons The 40min limit placed on a session sometimes deter us as we need more than that. We therefore are forced to use another platform. We did end up upgrading out plan. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Delmos B. Corp Consumer Goods ### "Best Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 11, 2026 Pros It’s easy to use for meetings outside of the office. I’ve used other software and this was the best one I’ve found. Cons Actually, there’s really nothing that I would say negatively about this particular software because I switched from another software platform. Switched from [Zoom Events and Webinars](https://www.capterra.com/p/157062/Zoom-Video-Webinar/) This software is easy to understand and I wouldn’t use anything else. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Felix M. LPC-S Mental Health Care ### "Zoom Workplace a great webconference and more to run a private practice." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 7, 2026 My overall experience has been pleasant, and Zoom Workplace has not disappointed me over the years I have used it in my practice. I hope it continues to make Zoom better, as it already has. Pros I love Zoom Workplace as a private practice therapist, not only as a place to meet with my clients in a HIPAA-secure environment, but also for the many features that make my job easier. The AI incorporated to review session summaries and meetings works well, connected to my work applications. Cons The only real con for me is that, with so many features, it can sometimes be confusing to do a simple task. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) Reasons for choosing Zoom Workplace It was convenient, and I was used to using it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Sales Development Computer Software ### "Best video meeting tool on the market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2026 Zoom is an essential tool that is both easy to use and integral to my daily workflow. It occupies an internal and external role and in a post-covid world it is a necessary tool. Pros Zoom is the go to tool for virtual meetings, both internal and external. It is incredibly easy to use, improves collaboration and works well in multiple settings. Cons I have nothing negative to say about Zoom, it is easy to use and continues to update its features and functionality over time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IA Iness A. UX UI Designer Design ### "Continuez d’utiliser Google Meet " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 August 5, 2026 Pros J’ai plusieurs fois utilisé Zoom pour les démonstrations de produit et j’ai adoré la possibilité de planifier un visio et de partager avec des personnes qui n’ont même jamais entendu parler du logiciel. Cons Il est facile pour les nouveaux utilisateurs car certaines options ne sont pas évidentes. Couper instamment la réunion après le temps imparti n’est pas non plus une brillante idée. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GH Gillian H. Online Business Owner Health, Wellness and Fitness ### "User friendly software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 4, 2026 Pros Setting up meetings with Zoom is way easier. I have been struggling a lot with audio on my previous software but I've honestly had zero problems with Zoom. Cons My experience with Zoom has been flawless so far. I have no complaints whatsoever. Nevertheless, the free version limits are very annoying. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EA Estrella A. Software Engineer Computer Software ### "Zoom Workplace: Reliable Communication & Easy Video Calling" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 August 4, 2026 For 1+ years, ease of use for external meetings and family calls was solid. Value for money is decent, chat and messaging are handy, bugs and issues are rare, while customer support and project management remain secondary for our workflow. Pros Great ease of use for monthly calls. Its chat and messaging work fine for quick notes. Value for money is good, bugs and issues are minimal, though customer support and project management tools are basic. Cons In-meeting chat and messaging history clear after calls. It lacks deep project management features, customer support can be slow, ease of use drops in complex settings, value for money is low if unused, and audio bugs and issues occur. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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