# Page 62 | Zoom Workplace Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 62 - Is Zoom Workplace the right Appointment Scheduling solution for you? Explore 14521 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews --- Zoom Workplace 4.6 (14521) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 62 - Reviews of Zoom Workplace ## Showing most helpful reviews Showing 1526-1550 of 14521 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VM Vinayak M. Python Django Intern E-Learning Used the software for: 1-2 years ### "Zoom User Review" September 9, 2021 4.0 I've been using Zoom for the past two years. It has made client engagement more easier in the work from home environment. And Zoom is more enjoyable, educational and as well as far more adaptable than other web conferencing systems. Pros Zoom competently satisfies client needs; they provide a comprehensive set of features that make their software extremely impactful and efficient in meetings and expositions. It also boasts excellent audio and video quality and is simple to use on a computer or smartphone. Zoom makes it easy to WFH and operate operations from anywhere in the world at the same time. Cons The video is occasionally poor, and it consumes more network traffic. Zoom has a hefty price tag as well. And, while it is fairly normal to face less demand in GNU, its performance in Linux might be enhanced. And if possible it can also lower the overall data consumption rate. Review Source Muhammad A. Accountant Accounting Used the software for: 2+ years ### "Zoom Meetings review" October 28, 2022 4.0 I enjoyed a lot using the application and it was very easy to use and I benefited from it a great deal in learning online, making some conversations in my work and communicating with co-workers to complete some tasks and conducting meetings remotely Pros The program is free and a meeting can be held for up to 100 people by scheduling in advance with a password to enter the meeting room and it works fairly well even with weak internet speed. It also provides high quality, whether in voice calls or even video, unlike some similar programs, as it can record meetings and provide written conversations, as well as the unique whiteboard feature that enables you to teach and learn online and share the screen. Cons With the large noticeable spread in the recent period, some security vulnerabilities have begun to appear that were discovered by some security experts, but I do not see this as a major obstacle unless you intend to use it in a very confidential conversation. Review Source Susan A. Sr. Manager-Business Operations Information Technology and Services Used the software for: 2+ years ### "Zoom offers the most convenient video conferences with efficient communication. " June 4, 2019 5.0 Zoom is most trending tool for attending meetings live from anywhere and it allows us to experience collaborative meetings. Quality of sound and video is very clear which is very helpful for us to understand others points clearly. Install easily on our smart devices and reliable for work. As per my personal experience this tool need more updates for work more smoothly. Pros Zoom is one of the most trending tools for video conferencing and all of its features are relatively easy for use. We can attend our important business meetings live from anywhere which is very useful option for us. Controls and functionality are very simple to use even new user can use this tool easily. Video quality is very clear which helps us to understand others points clearly. Zoom is very helpful option which provide us single platform where we can describe about our projects easily. It provides us great experience of video conferencing and it’s easy to install on our systems and reliable for work. Cons Zoom is an online tool for conferencing but sometime while we are working with slow data we are unable to experience clear video conferencing. Sometime while working with this tool little glitches appeared during call and this tool is bit expensive. Chat feature is good but more templates would be useful for us. Mobile version doesn’t perform well so need more updates for reliable work. Review Source AA Andrea A. Director, Classified Personnel Education Management Used the software for: 1-2 years ### "Revolutionary for Organizations" October 19, 2021 5.0 I am very pleased with this software. It has allowed us to think about meetings in a slightly different way. Although meeting in person is preferred, sometimes it is most prudent to hold a meeting virtually due to time constraints, safety concerns, or other unforeseen issues that may arise. In the past, these issues would bring productivity to a halt but not anymore. Pros I love that at a moment's notice I can convene a virtual meeting through Zoom. It has made working through the past nearly two years much more bearable. Additionally, it allows us to hold meetings for the public through a virtual forum that is easy to access. I particularly love the integration with Google Calendar because it helps minimize work needed to add Zoom meetings to my calendar. Cons The settings are not as intuitive as I would like and I had to poke around in them in order to fully understand what I can and cannot do with my Zoom meetings. Perhaps I missed a guide but a comprehensive PDF guide would be largely helpful to those of us who have had to become "Zoom Pros" over the past several months. Review Source VR Verified Reviewer Owner Financial Services Used the software for: 1-2 years ### "Zoom horrible support" May 23, 2023 1.0 Poor Pros When it works, it seems to work well. However, when you really need it, it fails. Cons Called and bought their plan. Loaded on Office 365 on a MAC. After months of using it, the Zoom app in Outlook and calendar just disappeared. Tried to call Zoom support and found out the only support was to submit and email and wait 24 to 48 hours. WORTHLESS when you have a meeting scheduled in 2 hours. To get live support you must PAY an ADDITIONAL $200 per month or $2400 a year, for them to fix their software that you already paid for. HORRIBLE company. I waited on hold with sales for an hour to find out the above info. Reason for choosing Zoom Workplace I thought it would be good. But when I got into it, Zoom provides no support to small business owners, such as myself. Review Source DW David W. Chief Information Officer Non-Profit Organization Management Used the software for: Less than 6 months ### "A great alternative to GoToMeeting and WebEx" August 17, 2019 5.0 Zoom is a worthy competitor to GoToMeeting and Webex even if it still lacks some useful features. It does excel in large group environments and video screen participation. Pros Zoom is a full featured virtual meeting/collaboration software. As a long-time user of GoToMeeting, I found Zoom to be an excellent alternative. One of the great things about Zoom is the extent that it can be customized to each individual user. Zoom leverages most of its strengths if it’s applied within a large organization. Each user gets to customized how they engage Zoom at startup. For instance when entering a meeting, users can set as their defaults such things as entering a meeting with microphone and camera turned off.. No embarrassing “gotcha” moments. Zoom allows multiple options for screen sharing, using single or multiple screens, or highlighting one app. Zoom also allows for whiteboards. Customer support is generally prompt and helpful. Two billing disputes were resolved within a few minutes. Technical support is also generally helpful and responsive. A problem with echoes and distortion was quickly diagnosed in the middle of a meeting and fixed with minimal interruption. Cons One of the glaring defects of Zoom is not being able to share controls.. While users may designate another meeting attendee as a host, it doesn’t allow for passing off of controls. Which is not the same thing. Several users of competitor titles like GoToMeeting or WebEx, find this feature very useful as it lets other meeting attendees manipulate their screen while still retaining overall control of the meeting. The control elements are a bit more spread out on the desktop app than users may be used to with GoToMeeting and WebEx.  in some cases this means more screen real estate is available for actual meeting content, but it can also make things a little bit harder to find. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/) Reason for choosing Zoom Workplace Price and ability to support large meetings. Switched from [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Price and ability to support large meetings. Review Source AG Anna G. Independent Beauty Consultant Cosmetics Used the software for: 2+ years ### "Zoom is Definitely a blessing to Us all" December 21, 2021 5.0 I appreciate zoom so much since the pandemic. You get to have girlfriend time family it’s amazing. I do think it bought a lot of people closer then they were before. Pros Your able to use it at anytime of the day😊 Cons I don’t have anything negative to say about the software Reason for choosing Zoom Workplace Because I only knew about zoom before the pandemic and that’s what I stick to Review Source Brent W P. President Internet Used the software for: 2+ years ### "Great software but a resource hog on computers" April 23, 2021 5.0 My experience with Zoom has been positive and nearly all users are able to use the software for our meetings. This has not always been the case with competitors where you have to fiddle around for 5-10 minutes trying to get your local software to work. Pros We use both Zoom for meetings and Zoom for phones. The meetings software has been fantastic for years now, but in the last couple of years it has become heavier and heavier on our computers. My MacBook Pro with 16gb RAM will start spinning fans during nearly every meeting. If you don’t use an external mic then you will hear the fans spinning in your meeting! The phone system integration is good and we use it everyday Cons Support has been an issue, especially on the phone side. We had one person who was moving phones and they removed a user and accidentally removed a phone number. The big problem is they deleted the phone number and released the phone into the general pool. This is a big problem that any admin can do this. Fortunately we were able to get our main number back but we did loose other numbers in the system. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/) Reason for choosing Zoom Workplace Ease of use, wide availablililty to other users, large adoption Review Source KV Kumutha V. Team lead Staffing and Recruiting Used the software for: 2+ years ### "Best tool for large numbers of organisations " November 9, 2022 5.0 I m almost 2 years using this software. Without doubt please go and start use Pros Best to connect the conference and meetings. High quality both video and audio. It's best software for large numbers of organisations. Cons Least I don't have anything to say here. Everything is perfect and good to go. I gHighly recommend this to the other people Review Source KS Kareem S. Accountant Accounting Used the software for: 1-2 years ### "Making review on zoom application " December 21, 2021 5.0 I think it's amazing and wonderful experience Pros In my opinion the application is so useful and amazing It's providing a successful idea specially in this time This app help me to do meetings and attended meetings online but it have me the same feeling to face to face meeting It's very comfortable as it's apply google calender Finally, I liked this app and gave it 5 stars Cons It's does not work with me without downloading The quality of the video is not consistent Review Source MS Malvina S. Talent Acquisition Associate Specialist Hospital & Health Care Used the software for: 2+ years ### "Perfect for Team meetings or to conduct interviews!" June 30, 2021 5.0 Pros I personally have been using the Zoom meeting app for about 3+ years. It is a great tool to use especially in Talent Acquisition/Human Resources. I have a business account and a personal zoom account as well that I use for my social media groups outside of work. I love setting up interviews through Zoom and it is free to use as long as you can keep the interviews/meeting for 30min long. The quality of the calls/videos is great. Cons I havent thought about anything that I dont like about this software. Its pretty user friendly. You can quickly understand how to schedule a meeting and/or how to send a meeting invite to someone else who has never used Zoom before. Reason for choosing Zoom Workplace N/A Review Source VR Verified Reviewer teacher Education Management Used the software for: 2+ years ### "Zoom meetings review" July 21, 2022 5.0 Pros the reliability and affordability. the apps features also are fantastic and easy to apply. Cons the orders of names during conferences and meetings Review Source RH Rohullah H. Interpreter/translator Translation and Localization Used the software for: 2+ years ### "Zoom review" February 19, 2021 5.0 I like a lot features associated with this platform. While in a group training, you can send message to everyone or just someone in the group. You can add people in the group training any time. and can mute them, if they have noise in their backgrounds. I found these features quite useful because a lot of other similar platform do not have these features. I strongly recommend everyone who want to have online communication with employers and other job related activities during this pandemic to use Zoom to conduct their daily activities. Pros This app is so much useful for online meeting, sessions, interviews, training and many more purposes especially during Covid-19. It help us communicate effectively with many features that some other platforms do not have some of these features. I personally like Zoom because, I have been using this software for training, sessions and interviews and I found it quite simple and useful with so many good features. Cons I like a lot of features in this platform, but beside so many good features, I would like to mention that sometimes, it is a bit confusing to adjust the screen during online session. This might be the result of not knowing how to adjust it, but I found it a little bit difficult to adjust the screen the way I wanted it during presentations. Other than that, this platform is reliable, user friendly and quite useful especially during this pandemic. Review Source MC Melissa C. HR Coach Human Resources Used the software for: 2+ years ### "Really great software to start with business needs " June 3, 2021 5.0 Overall my experience is positive I really love the software and continue to use it. I’ve not yet switched and won’t until I see there’s a better product Pros I really like how easy zoom has connected with my browser. It’s given me an easy way to connect for Audio and business calls Cons The privacy aspect towards links when shared, hadn’t happened to myself but that is just something to be mindful if you have a meeting created. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/) Reason for choosing Zoom Workplace It was common, and once I used it I saw how much the system integrates with other systems and aspects to my business Review Source SB Steve B. COO Non-Profit Organization Management Used the software for: 1-2 years ### "A Great Robust Platform" January 7, 2022 5.0 It has been very positive, we use Zoom Meetings as well as Zoom Pjhone, it has been a system that has just worked for us and requires minimal administration to keep it running. Pros The software is easy to use, easily deployable and cross platform. Features are always being added and they seem to listen to what customers would like. Their customer service is good. Cons Nothing at this point, they have improved the software a lot over the last year. Review Source Will G. Client Success Director Computer Software Used the software for: 2+ years ### "Zoom makes remote meetings simple, and let's you pause your screen." July 20, 2021 5.0 I love zoom. As a trainer, you have to find a tool you trust and stick with it. I've used Skype, Teams, WebEx, Blue Jeans, and GoToMeeting extensively (as a paid user and when clients require it). Nothing compares to zoom. Pros Everything about Zoom is amazing, or almost. The most critical piece for me is the screensharing options. the "Pause" share features is extremely critical to me, as I often have to prepare other things on my screen while discussing what the viewer sees on my paused screen. This may seem secondary, but it is the reason why Zoom beats competitors like MS Teams for me. As a trainer, I need to be able to control what others are seeing at all times, and I can't just use another monitor or stop sharing. Zoom makes it so I don't have to do those things. Cons I feel like the chat continues to improve (file attachments), but it is still not as enaging and clearly a secondary feature that could benefit from Rich Text, for example. Review Source Syed Aamir A. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Awesome Online Meeting Sofware" August 29, 2021 5.0 Pros User-friendly interface and awesome features. Cons Nothing found but always need improvement. Review Source Sanskriti G. Senior Software Engineer Information Technology and Services Used the software for: 6-12 months ### "ZOOM for team discussions, learning and more!" October 8, 2020 5.0 Overall, I had a good experience with ZOOM. Through the application we are able to have team discussions, discuss ongoing project, presentation and more. I am able to join live meetings in anytime and anywhere. With the remote desktop connections, we are able to access the office PC(virtually), and do works as specified. So, its been easier for us to 'Work From Home' in this pandemic. Pros Zoom is great app for online video conferencing. It Supports multiple devices, file sharing, video calls, texts(chats), screen hosting, remote access and much more within the single app. The interface seems smooth and navigation within the app is handy. Zoom has its own in-built screen recording feature, and users don't need to install any external softwares for screen recording. Cons For most of the times, I am experiencing the repetition of audio as I speak. It's quiet disturbing when I heard my own voice repeling back. Also, sometimes, the calls ends out unexpectedly, and I am likely to miss important announcement and team discussions. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoom Workplace Zoom was easy to use and implement at work. Even our IT assistant recommends ZOOM, for video conferencing. Switched from [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) ZOOM was able to provide all the extensive features we need at work, where other similar apps simply lacks most out of it. Review Source DS Debra S. Association Executive Real Estate Used the software for: 1-2 years ### "Zoom has enabled our Association to stay active during the Covid pandemic" August 14, 2021 5.0 When we could not meet in-person in 2020, our state association allowed all associations to temporarily use their zoom access. The it was just logical and convenient to stay with Zoom since we were already set up and had been using the program. Pros "Ease of use", from setting up meetings to the "ease of convenience" for our members. Being able to momentarily set up a meeting is awesome! Cons Every aspect that we have used is great. If I had to say something, it would be how distracting the doorbell sound is in a meeting when I admit people. Review Source Shahbaz K. Customer executive Outsourcing/Offshoring Used the software for: 6-12 months ### "Best app for conducting a meeting" August 30, 2021 5.0 Best app in the market for conducting a meeting and have helped me a lot in the lockdown situation. Our all office meetings are conducted on zoom. Pros Pros- Best thing of the app is that there is no limit of people who can join the meeting. I have been in meetings with around 300 people and still it works like a charm for me Also the virtual background feature helps me hide my messy room which I don't wanna show in professional meets Cons Con - there just one thing which I would like to mention is that while using the mobile app in meetings when you slide to see other members the app glitches and lag sometimes other than that this app is a gem. Review Source Jeremy F. Onwer / Coach Financial Services Used the software for: 1-2 years ### "Virtual meetings with lots of features" August 13, 2019 5.0 As a coach, I did not want to limit my clients to driving distance, nor do I want to keep a dedicated office that I can bring "strangers" into, outside of my home. Zoom not only allows me to meet seamlessly but allows my clients to meet comfortably in their own home (and not have to worry about baby sitters, etc). The ease of use and multi-platform support removes any compatibility worries when setting meetings. Pros This software is easy for my clients to set up for a meeting with me virtually. I love that I can share my whole desktop, one window on it, a selected part, or even share the screen of my phone. I've used this to meet on a Mac, PC, iPhone, and iPad. This has options for recording meetings, setting defaults for audio/video, etc. You can do group meetings and allow client(s) to share or control my desktop. One thing I've only used occasionally is assigning a unique meeting ID for each meeting. I just use my standard ID so I can incorporate it into form emails and my scheduling software. Cons The free version limits group meetings to 40 min (but it's the free version; I do meet with others who have the paid version and it's great) Reason for choosing Zoom Workplace The free version (which I am currently using, but colleges use paid) has lots of features and a higher quality experience than other free platforms. And since my business isn't huge yet, having a quality free version I can later upgrade is great. Switched from [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) I used to use Google Hangouts, but it didn't have the same video quality or professional feel. Since Hangouts is browser-based, it opened the doors for incompatibility and restriction of devices for my clients. Review Source BK Brandy K. Owner Retail Used the software for: 1-2 years ### "Best Collaboration Tool Ever!" February 29, 2024 5.0 My overall experience with Zoom has been great. At first I was nervous about using it but I let it get me all worked up for nothing. Pros The pros I like are that zoom made it easy to download, easy walk through steps, and most importantly easy to use! Cons There is nothing I dont like about Zoom! Reason for choosing Zoom Workplace They had the best prices by far and doing research they had the best reviews Review Source VR Verified Reviewer CTO Computer & Network Security Used the software for: 2+ years ### "The closest to flawless online meetings and calls" June 25, 2023 5.0 It solves all my problems with meetings, it works as expected when none of the competition do. Pros It works. Others don't. Zoom adds features fast, and allows 3rd party plugins that add features faster.But mainly it just works Cons finding all the options and/or remembering where they were is a pain, especially if they are hidden because I as the admin, fixed them so the user can't even see them. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Zoom Workplace nothing else works reliably Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) because nothing else works enough of the time Review Source AF Alyson F. CMSO Accounting Used the software for: 2+ years ### "Easy and ubiquitous" June 4, 2021 5.0 We recently switched from Webex to Zoom for a few key reasons: 1) The technology was better and we had fewer technical concerns. There are still issues sometimes where two users join the same meeting but do not find each other but those incidents are rare. The overall conferencing quality is good and we have few issues related to the use of this software. 2) Virtual backgrounds are supported, allowing our professionals to appear in the office even if they are remote. 3) Breakouts are easier to manage in Zoom rather than Webex. Pros Zoom is the market-leading video conferencing software. It is easy to create meetings using the Outlook plug-in, easy to join meetings created by others, and easy to facilitate meetings using this tool. Overall, the ease of use is the most compelling feature -- everyone knows how to join a Zoom these days! Cons The software development team could improve the user experience when you are screen sharing, allowing the view not to "jump" when you do. Specifically, you should be easier to find mute, participants and chat features when screen sharing. Review Source VR Verified Reviewer Graduate Research Assistant Research Used the software for: 6-12 months ### "Good platform support, but lacking in some features" February 9, 2021 4.0 Zoom is very valuable for holding online meetings, but lacks features such as advanced noise suppression, and automated live captioning. It is very reliable, and widely supported on all sorts of systems. Pros It's available everywhere, from the web interface to Windows and Linux apps, mobile apps, Chromebook apps, and even an option to join meetings with a phone call. It has been very reliable, I haven't experienced any downtime or connection issues at all. It also has good security features, with meeting hosts being able to lock down meetings, restrict them to institution users only, and vet users before allowing them into the meeting. It also has a lot of options for screen sharing, allowing you to share the whole desktop or specific applications. It also isn't very heavy on performance, so you can easily run it even on an old machine. Cons The built-in noise reduction is very lacking compared to what RNNoise and Krisp can do. Others would hear my computer fans and keyboard noise all the time. What's worse in my opinion is that there is no automated captioning (e.g. speech-to-text AI). Zoom allows you to hand-write captions in real time, but that's not realistic in my opinion. What is weird is that if you record your meeting to the cloud, Zoom does analyze and generate captions for the meeting, but that happens hours after the meeting was done and not in real-time. Additionally, I experience issues with the desktop application freezing when switching microphones, for example trying to switch from my laptops on-board microphone to a headset causes the application to freeze, and in some cases even crashes it. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.