# Zoom Workplace Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Zoom Workplace Software - reviews, pricing plans, popular comparisons to other Video Conferencing products and more. Source: https://www.capterra.com/p/144037/Zoom-Video-Conferencing --- # Zoom Workplace Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoom Workplace ## What is Zoom Workplace? Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. Streamline communications with tools that work together effortlessly through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. Elevate a chat to a meeting or phone call to get to a resolution faster. Improve productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs. Optimize office experiences and hybrid work collaboration with flexible workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. Whether you’re reserving your desk with Workspace Reservation, preparing for a client visit with Visitor Management, or finding your workstation with our wayfinding feature, you can do it all from the Workspaces tab. ## What is Zoom Workplace used for? [Meeting](https://www.capterra.com/meeting-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Screen Sharing](https://www.capterra.com/screen-sharing-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 14,620 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Pros & cons Comprehensive virtual meeting features Dynamic group collaboration tools Frequent technical glitches Sensitive to internet quality Starting price $14.99 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Collaboration / 2025 - Employee Communication Tools / 2025 - Remote Work / 2025 - Scheduling / 2025 - Team Communication / 2025 - Video Conferencing / 2025 Our "Best of" badge program showcases products with the highest ratings... - Whiteboard / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoom Workplace?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://zoom.us&name=Zoom Workplace) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoom Workplace 4.6 (14,620) VS. [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $14.99 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (14,611) Ease Of Use 4.0 (965) Value For Money 4.5 (9,450) Value For Money 4.2 (788) Customer Service 4.4 (8,519) Customer Service 4.0 (760) ## Zoom Workplace alternatives Highest Rated [4.7 (24,132)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (13,599)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,068)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,601)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [View all alternatives](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/alternatives/) ## FAQs about Zoom Workplace Overview ### What problems does Zoom Workplace solve? Zoom Workplace solves remote communication breakdowns, hard-to-run virtual classes, and inefficient client or team meetings by combining video, chat, screen sharing, breakout rooms, recording, and scheduling in one place. It helps distributed teams, educators, sales staff, recruiters, and support teams reduce travel, repeat explanations, and missed meeting context. Answer based on 8222 reviews Overview ### Which roles and teams benefit most from Zoom Workplace? Zoom Workplace is most used by business owners, executives, educators, students, and client-facing teams that need reliable virtual communication. Managers, consultants, and project teams use it to run meetings, coordinate work, and share updates, while software and engineering professionals rely on it for remote collaboration, interviews, demos, and cross-functional problem-solving. Answer based on 14566 reviews Overview ### What company size and industries is Zoom Workplace built for? Zoom Workplace is built for small businesses first, with 67% of reviewers from SMBs, and it is most common in Computer Software and Education Management at 7% each. It also serves large enterprises, matching its catalog positioning, with 19% enterprise and 14% midsize reviewers, plus 6% from Information Technology and Services. Answer based on 14597 reviews Features and Usability ### What are the key features of Zoom Workplace? Zoom Workplace includes core meeting features like video conferencing, screen sharing, chat/messaging, recording, and calendar sync for scheduling and invites. Differentiating features include breakout rooms, whiteboard with annotations, virtual backgrounds, host controls such as waiting rooms and mute controls, and mobile access for joining meetings from anywhere. Answer based on 7422 reviews Pricing ### How much does it cost and what fees or limitations are included? Zoom Workplace starts at $14.99/user/month for the Pro plan, with Business and Enterprise from 19.99/user/month. A free version is available, but reviewers frequently mention the 40-minute limit for group meetings. Paid plans add longer meetings, while some users note 1 GB cloud recording on lower tiers and extra-cost add-ons. Answer based on 2795 reviews Integrations ### Which third-party tools and platforms does Zoom Workplace integrate with? Zoom Workplace integrates with over 50 third-party tools, including Google Calendar, Microsoft Outlook, Slack, Gmail, Calendly, Google Drive, Google Workspace, and Microsoft Teams. Reviewer mentions highlight scheduling and email connections, while the catalog also shows links to Asana, Box, Dropbox Business, GitHub, and Canvas. Answer based on 2190 reviews Getting Started and Support ### How easy is it to onboard and train a team on Zoom Workplace? Zoom Workplace is quick to onboard for most team members, with a simple meeting join flow and familiar interface that nontechnical users usually learn fast. Training is supported through live online sessions, webinars, videos, and documentation. Reviewers note admins and organizers often need more time for webinar setup, permissions, and account management. Answer based on 1383 reviews Getting Started and Support ### What customer support options does Zoom Workplace offer, and how do users rate the experience? Zoom Workplace offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as helpful and responsive, especially for setup and licensing questions, but some report slow billing or technical replies, limited chat usefulness, and difficulty getting fast help during urgent issues. Answer based on 1205 reviews Security ### How does Zoom Workplace handle data security and access control? Zoom Workplace uses passcodes, waiting rooms or lobbies, meeting locks, approved-user admission, institution-only restrictions, host permissions, role-based controls, SSO, and optional end-to-end encryption or HIPAA-compliant plans mentioned by reviewers. Some reviewers still report privacy concerns, past zoombombing incidents, confusing security settings, and risks when meetings are shared publicly or left unprotected. Answer based on 1475 reviews ## Who uses Zoom Workplace? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 403 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 403 reviews Administrative 27% Administrative 27% IT & Software Development 11% Education & Learning 9% Marketing 8% Others 44% Top industries Based on 403 reviews Information Technology and Services 31% Hospital & Health Care 24% Computer Software 19% Education Management 14% Other 12% ## Pros and Cons Comprehensive virtual meeting features 95% positive reviews out of 2066 Most users report video conferencing offers reliable quality, easy scheduling, screen sharing, and recording for productive remote meetings. Hussein A Geotechnical Engineer, 11 - 50 employees. "Zoom offers seamless video conferencing with high-quality audio and video, making it easy for teak to collaborate remotely." Frequent technical glitches 59% negative reviews out of 1404 Some reviewers find bugs and issues cause crashes, freezes, update interruptions, and inconsistent experiences across devices. Joel S Technology Support Technician, 10,001+ employees. "Occasional issues with app crashing during regular use, including sometimes requiring device reboot." Dynamic group collaboration tools 93% positive reviews out of 1143 Most reviewers describe team collaboration as effective, highlighting breakout rooms, file sharing, and real-time group discussions. Rezaul H Supervisor, Field Research, 1,001 - 5,000 employees. "Zoom Workplace brings together tools like meetings, chat and file sharing. Yet it keeps me in sync with my colleague all day round making collaboration much easier across different projects and teams." Sensitive to internet quality 67% negative reviews out of 1179 Most users comment internet connection issues cause lag, freezing, dropped calls, and degraded audio or video during meetings. Steve S Clinical Demonstrator, 501 - 1,000 employees. "I had few connectivity issues, such as audio and video lag, dropped calls and screen freezing wich disrupted the flow of meetings and it decreased productivity." Essential remote work platform 94% positive reviews out of 780 Most reviewers indicate remote work is streamlined by easy virtual meetings, real-time collaboration, and broad device compatibility. Mailen G WSB, 51 - 200 employees. "In terms of productivity, Zoom Workplace helps streamline communication and reduces the need for in-person meetings, making it a valuable tool for remote work." Challenging audio controls 57% negative reviews out of 1167 Some users report audio and mute settings are confusing, with echo, background noise, and difficulties managing participant microphones. Charlie P Director, 2 - 10 employees. "Whenever I use Zoom on the mobile app and share my screen, the audio has terrible feedback." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Screen Sharing 4.7 (2,908) 63.27% of 2908 reviewers that rated this feature as important or highly important Screen sharing helps you collaborate efficiently by letting you present documents, specific windows, or your entire screen. Users think it’s reliable, easy to control, and valuable for presentations, training, and troubleshooting, with flexible sharing permissions and good image quality. Video Conferencing 4.7 (2,725) 64.15% of 2725 reviewers that rated this feature as important or highly important With this capability, you can connect large groups in real time with clear video and audio, use virtual backgrounds, and manage participants easily. Reviewers appreciate the stable quality, interactive tools, and flexibility for both business and personal meetings. Mobile Access 4.6 (2,154) 60.49% of 2154 reviewers that rated this feature as important or highly important Zoom Workplace offers mobile access so you can join or host meetings from anywhere using your phone. Some reviewers find this convenient and flexible, noting it works well across devices, though a few mention minor issues with app permissions and battery usage. Two Way Audio & Video 4.6 (1,670) 63.05% of 1670 reviewers that rated this feature as important or highly important This aspect gives you real-time face-to-face interaction, making meetings feel personal and collaborative. Reviewers indicate the audio and video are usually clear, customizable, and reliable, though some mention occasional lag with large groups or poor connections. Real Time Screen Sharing 4.7 (1,213) 61.58% of 1213 reviewers that rated this feature as important or highly important It helps you share presentations, documents, or apps instantly with others, supporting collaboration and learning. Reviewers appreciate the smooth experience, minimal lag, and ability to select what to share, though some note occasional interface quirks when switching screens. HD Audio/Video 4.5 (1,412) 56.44% of 1412 reviewers that rated this feature as important or highly important High-definition audio and/or video capabilities Zoom Workplace 154 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Continuous profile-based stream of news and activity Use artificial intelligence (AI) to turn photos into professional headshots for CVs, resumes, etc. Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events Process of managing, tracking, and communicating with individuals who are registered to attend an event Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) Ability to make voice calls within the system Record audio or import/upload audio files Record and edit recorded audio and/or video Audio/Video Conferencing Detect speech to highlight frame subjects System that automatically dials calls Generative AI models can be used for image and video editing tasks that can automatically enhance images, remove noise or change styles Use AI to convert voice into text automatically Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Remove backgrounds from images or other types of content Group collaboration to solve ideas in a productive and concentrated manner. Sub-room created within virtual meeting/class Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Designer tool for creating color combinations that work together well Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Generative AI can be employed to generate content in different forms, such as text, images, music, and videos Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Generative AI can aid in creative design tasks by generating novel and innovative designs Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Share screens of either your computer's desktop or your browser tab with another computer Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Participants can alert the host if they have a question when they are muted Manage, store and organize emails within the system or via third-party apps Reminders sent via email Access names, contact information, and roles of employees in a centralized repository Tools to improve and measure employee satisfaction and involvement Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Use a brush, or other tool, to remove and add new objects to images High-definition audio and/or video capabilities Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. Create images based on given inputs or prompts Edit, touch up, and convert images for publishing Create a higher resolution version, or enlarge image or video, without loss in quality Create different variations inspired by an original image Organize, prioritize, and manage incoming communications Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Live stream to multiple devices simultaneously Upload images, videos, and other types of media Manage the process of planning and scheduling meetings, including agenda creation Zoom Workplace offers mobile access so you can join or host meetings from anywhere using your phone. Some reviewers find this convenient and flexible, noting it works well across devices, though a few mention minor issues with app permissions and battery usage. Access the system via a mobile application Share screens from your tablet or smartphone Controls/tools to moderate the session Observe and track the demand, usage, progress or quality of a system, product, or user Allow several participants to share screens simultaneously Two-way actions and communication between multiple users in real time Broadcast an event, performance, or video using a live feed from multiple cameras Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Stream to multiple platforms simultaneously Process and analyze human language in text or audio form Record the audio of phone conversations for quality assurance purposes An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience Book meetings and appointments through a website or digital platform Transmit voice and other information digitally Adjust communications based on previous interactions or personal preferences Enable custom polls/voting to facilitate decision-making or increase engagement Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Share and present designs Allow one presenter to pass control of the screen sharing to another participant Send messages to selected individual(s) from the entire audience Tools to facilitate the production of information and promote efficiency Plan and coordinate all the resources, costs and time needed to execute assignments Brief assessments used to measure knowledge and skills Preview and make real-time changes in the web content It helps you share presentations, documents, or apps instantly with others, supporting collaboration and learning. Reviewers appreciate the smooth experience, minimal lag, and ability to select what to share, though some note occasional interface quirks when switching screens. Analyze and gain insights into data in real-time Broadcast live video streams Engage in direct, instant messaging with customers, users, etc. Receive system updates as soon as any changes are made Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Planning and managing of resources and procedures to mitigate the impact of events and incidents Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Record and save a video file of what is happening on a computer screen Screen sharing helps you collaborate efficiently by letting you present documents, specific windows, or your entire screen. Users think it’s reliable, easy to control, and valuable for presentations, training, and troubleshooting, with flexible sharing permissions and good image quality. Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Record active support and chat sessions for auditing and training Allow users to access multiple services after entering their login credentials once Stream directly to social media channels Manage the reservation of workspaces Split the screen or display multiple presenters Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Share only a specific tab on your desktop while continuing to work in other tabs without sharing them Allow multiple team members to edit and work on the same document Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation View messages sent by both parties during the chat conversation This aspect gives you real-time face-to-face interaction, making meetings feel personal and collaborative. Reviewers indicate the audio and video are usually clear, customizable, and reliable, though some mention occasional lag with large groups or poor connections. Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Record and playback video calls Chat with your counterparts over the video in real time With this capability, you can connect large groups in real time with clear video and audio, use virtual backgrounds, and manage participants easily. Reviewers appreciate the stable quality, interactive tools, and flexibility for both business and personal meetings. Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) Allows users to view videos without downloading media files Upload or use pre-set virtual backgrounds during video meetings Generative AI can be employed to create virtual characters, avatars, or digital personas Allow organizations to streamline the check-in process for visitors. Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Allows multiple users to simultaneously annotate on a digital whiteboard Get Advice We can help you find the software with the features you need. Features 4.5 (14,611) 4.5 Based on 14,611 reviews ## Pricing Value for money 4.5 (9450) Free Version [View pricing plan details](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/pricing/) Free $0.00 It includes: - Host up to 100 Participants - Private & Group Chat - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Pro $14.99 Per User,Per Month It includes: - 1 GB Cloud Recording (Per License) - Group Meetings for up to 30 Hours - Host up to 100 Participants - Increase Participants up to 1000 With Large Meetings Add-on - Private & Group Chat - Social Media Streaming - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Business $19.99 Per User,Per Month It includes: - 1 GB Cloud Recording (Per License) - Company Branding - Group Meetings for up to 30 Hours - Host up to 300 Participants - Increase Participants up to 1000 With Large Meetings Add-on - Managed Domains - Private & Group Chat - Single Sign-on - Social Media Streaming - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Enterprise $19.99 Per User,Per Month It includes: - Company Branding - Group Meetings for up to 30 Hours - Host up to 500 Participants - Increase Participants up to 1000 With Large Meetings Add-on - Managed Domains - Private & Group Chat - Single Sign-on - Social Media Streaming - Unlimited Cloud Storage - Unlimited Group Meetings for up to 40 Minutes - Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting Value for money 4.5 (9,450) 4.5 Based on 9,450 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (8519) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (8,519) 4.4 Based on 8,519 reviews ## User reviews Overall rating 4.6 Based on 14,620 reviews Filter by rating 5(10040) 4(3955) 3(540) 2(63) 1(23) Mentioned topic Sorted by most recent TM Theresa M. Performance-Managerin Apparel & Fashion ### "Gute Lösung für Online-Meetings" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2026 Pros Wir teilen unsere Ideen mit der Whiteboard-Funktion. Zoom geht sehr gut mit schwachen Internetverbindungen um - was es zu unserer To-Go-App für Online-Meetings macht. Cons Die Meeting-Oberfläche ist etwas altmodisch. Öfters hängt die Verbindung auch etwas. Dann am besten die Verbindung trennen und wiederherstellen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jeremy H. Dispatch Coordinator Machinery ### "A great option to connect with your team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 26, 2026 Pros being able to connect seamlessly with others to easily collaborate with my team along with clear video options. Cons If we could more easily connect to other apps and calendars to better sync up with my team and schedule effectively Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Anais P. Content creator and Community Manager Information Technology and Services ### "online meetings" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2026 Pros Zoom’s ability to host calls with multiple participants is one of its key strengths. It is a very practical tool for online meetings and team collaboration. Cons However, the free version is fairly limited, particularly due to restrictions on meeting duration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Leziel C. Dgroup Leader Religious Institutions ### "Reliable Web Conference Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 24, 2026 My overall experience with Zoom is commendable. Of all the web conference software I have used, Zoom is my most favorite. Pros The conference call experience is seamless with clear video and audio features plus the noise cancellation option is commendable. Cons What I did not like with Zoom is the participants window disappears when I need to share my screen. I will need to manually click thr gallery option to I can see the participants. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NG Nelson G. Owner Entertainment ### "Best video conferencing option" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2026 Used it at work, make great for team collaborations and increases productivity, especially when it comes to meeting tight deadlines. Pros Its simplicity to use and navigate makes this better than other avaialbale options. video calls are clear and virtually no buffering. Best value for your money and customer support is halpful. Cons I wouldnt mind 4k integration. It would be great when recording a session that you can pick up where you left off when it comes down to exporting video. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EW Emily W. HR Manager Automotive ### "Positive Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 22, 2026 It has been great, and the platform performs well in remote and hybrid work environments. Its scheduling integrations with popular calendar applications and productivity tools help streamline workflows and improve team communication. Pros One of Zoom's strongest advantages is its ease of use. Joining or hosting meetings is straightforward, even for users with limited technical experience. Cons On the downside, some advanced features are limited to paid plans, and organizations requiring extensive project management or document collaboration may need to supplement Zoom with additional tools. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Annie M. Physician Assistant Health, Wellness and Fitness ### "Zoom Workplace is Helpful and Useful " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 21, 2026 My overall experience with zoom workplace is wonderful. I often find I need to have meetings with colleagues, who are located all over, and zoom workplace allows this to happen Pros I find zoom easy to use and it allows me to visually connect with colleagues from my home or office. Cons I don't have any real complaints about zoom workplace. It is straightforward and easy to use, and makes connecting with others, no matter where they are located, without any hassle Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LV Luis V. Account Executive Broadcast Media ### "Stable platform to make daily sales calls." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 20, 2026 Zoom Workplace is very convenient to synch with clients and colleagues, particularly in an active space similar to broadcast media. There are some minor issues, such as occasional lag times or usability of the chat, but overall it has helped keep our team on schedule and connected. It is an investment you will want to make because it will help you to be productive and collaborative but you would need to make sure that your team is able to get the most out of its features. Pros A whole has been a robust means of running shopper calls and workforce updates. The quality of the videos does not disappoint despite sketchy Internet connections, a problem we often encounter in our job. I also love the recurring meeting function, which enables me to be organised with my weekly client check-ins. Screen sharing works fluidly, and is paramount when looking at ad placement and campaign statistics with partners. Cons I do have little problems with audio delay with it in a few instances, which can hinder the flow of a pitch at times. Moreover, during calls, the chat feature could be improved, as it is somewhat tedious to go through previous conversation to refer to it without losing track of the conversation. Finally, if you are a smaller team, the price can become steep if not all members are making use of all features on a regular basis. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Shannon T. Founder, Educator E-Learning ### "Best Video Platform for Online Teaching" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2026 I have been using Zoom 6 days a week for 6 years now with thousands of kids. I love that it allows me to teach online and is user friendly enough that the kids learn to navigate it relatively easily as well. I have 3 year olds that can successfully use Zoom for online classes! Pros It’s is one of the only video platforms that you can share your sound without having to share your video simultaneously. I love the spotlight for feature for being able to make myself the “big screen” for my students or I can also spotlight them for their classmates to see! It’s amazing for teaching online. Cons I wish the recorded video quality was better. Once you download it, it’s not as good as it was live. Switched from [Riverside](https://www.capterra.com/p/10004414/Riverside/) You cannot “share sound only” on riverside and their customer support team is very rude. They mostly cater to small (2-3 people) podcasts and not large live group meetings. Alternatives considered [Riverside](https://www.capterra.com/p/10004414/Riverside/) Reasons for choosing Zoom Workplace Price and features, primarily access to Zoom and familiarity with the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Lisa P. Senior Data Analyst Information Technology and Services ### "A Trustworthy Data-Driven Team Collaboration Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 18, 2026 Zoom Workplace has generally impressed me quite a bit. It is absolutely necessary for our teams' communication, data analysis, and decision-making process. The tool handles everything from basic check-ins to thorough analytics presentations, so bridging the distance between technical teams and corporate stakeholders. Its dependability, simplicity of use, and communication tools have greatly enhanced efficiency and made possible more effective hybrid and remote work settings. Pros As a Senior Data Analyst, I found great value in how Zoom Workplace combines meetings, team communication, and cooperation into one setting. Zoom Workplace helps you to clearly explain difficult results, distribute visuals, and real-time cross-functional team work. The system turns data discussions into practical results. Cons Though the tool has many features, it can take time to learn some of the more recent cooperative tools. Certain sophisticated features could also need more license, which would raise costs for bigger companies. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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