# Zoom Workplace Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Zoom Workplace Software - reviews, pricing plans, popular comparisons to other Video Conferencing products and more.

Source: https://www.capterra.com/p/144037/Zoom-Video-Conferencing

---

# 

 Zoom Workplace Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Zoom Workplace

## What is Zoom Workplace?

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. Streamline communications with tools that work together effortlessly through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. Elevate a chat to a meeting or phone call to get to a resolution faster. Improve productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs. Optimize office experiences and hybrid work collaboration with flexible workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. Whether you’re reserving your desk with Workspace Reservation, preparing for a client visit with Visitor Management, or finding your workstation with our wayfinding feature, you can do it all from the Workspaces tab.

## What is Zoom Workplace used for?

[Meeting](https://www.capterra.com/meeting-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Screen Sharing](https://www.capterra.com/screen-sharing-software/)

Top alternative

Featured

Overall rating

Based on 14,555 user reviews

Reviews sentiment

Positive

96%

Neutral

4%

Negative

1%

Pros & cons

Comprehensive virtual meeting platform

Dynamic team collaboration tools

Frequent glitches and instability

Sensitive to internet quality

Starting price

$14.99

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Zoom Workplace?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://zoom.us&name=Zoom Workplace)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Zoom Workplace

4.6 (14,555)

VS.

[4.7 (24,074)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$14.99

Per User, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (14,545)

Ease Of Use

4.6 (10,958)

Value For Money

4.5 (9,391)

Value For Money

4.5 (6,701)

Customer Service

4.4 (8,462)

Customer Service

4.4 (6,451)

## Zoom Workplace alternatives

[4.2 (987)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$69.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

[4.5 (10,981)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

Starting price

$4.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/)

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

[4.7 (17,520)](https://www.capterra.com/p/247901/Google-Workspace/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/247901/Google-Workspace/)

[Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)

[4.5 (12,090)](https://www.capterra.com/p/176572/Google-Hangouts/reviews/)

Starting price

$6.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/176572/Google-Hangouts/)

[View all alternatives](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/alternatives/)

## Who uses Zoom Workplace?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Comprehensive virtual meeting platform

95% positive reviews out of 2052

Most reviewers describe video conferencing as reliable, with high-quality audio, flexible scheduling, and robust collaboration tools.

Hussein A

Geotechnical Engineer, 11 - 50 employees.

"Zoom offers seamless video conferencing with high-quality audio and video, making it easy for teak to collaborate remotely."

Frequent glitches and instability

59% negative reviews out of 1395

Some reviewers describe bugs and issues like app crashes, freezing, confusing updates, and inconsistent customer support impacting reliability.

Dynamic team collaboration tools

93% positive reviews out of 1129

Most reviewers appreciate team collaboration options like breakout rooms, file sharing, and real-time group discussions for productivity.

Rezaul H

Supervisor, Field Research, 1,001 - 5,000 employees.

"Zoom Workplace brings together tools like meetings, chat and file sharing. Yet it keeps me in sync with my colleague all day round making collaboration much easier across different projects and teams."

Sensitive to internet quality

67% negative reviews out of 1170

Most users report internet connection issues cause lag, freezing, dropped calls, and degraded audio/video quality during meetings.

Steve S

Clinical Demonstrator, 501 - 1,000 employees.

"I had few connectivity issues, such as audio and video lag, dropped calls and screen freezing wich disrupted the flow of meetings and it decreased productivity."

Essential remote work solution

94% positive reviews out of 770

Most reviewers find remote work features indispensable, enabling seamless collaboration, real-time support, and flexible connectivity from anywhere.

Gourav V

Campus Ambassador, 11 - 50 employees.

"I like best about Zoom Workplace is its seamless integration of communication and collaboration tools, making it easy to connect and work with colleagues from anywhere and anytime."

Audio and mute management challenges

57% negative reviews out of 1161

Some reviewers find audio and mute settings confusing, with echo, background noise, and difficulties managing participant microphones.

Don B

IT Manager, 1,001 - 5,000 employees.

"The disadvantage that I continue to observe is that there is often an audio lag in larger groups where several individuals speak simultaneously."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Screen Sharing

4.7 (2,880)

62.92% of 2880 reviewers that rated this feature as important or highly important

It gives you the ability to share your entire screen or specific windows, making collaboration and presentations seamless. Reviewers appreciate the quick setup, high image quality, privacy controls, and the flexibility to allow others to share or interact with your screen.

Video Conferencing

4.7 (2,693)

63.76% of 2693 reviewers that rated this feature as important or highly important

With Zoom Workplace, you can hold virtual meetings with high-quality video and audio, even on slow internet. Reviewers appreciate the ability to host large groups, use interactive tools like hand raising and chat, and personalize backgrounds for engaging, inclusive meetings.

Mobile Access

4.6 (2,127)

60.08% of 2127 reviewers that rated this feature as important or highly important

You can join meetings from anywhere using your mobile device, ensuring flexibility and productivity on the go. Reviewers appreciate the convenience, cross-device compatibility, and stable performance, though some mention minor issues with permissions and battery or data usage.

Two Way Audio & Video

4.6 (1,661)

62.85% of 1661 reviewers that rated this feature as important or highly important

Zoom Workplace offers reliable two-way audio and video, letting you communicate as if in person. Users think the HD quality, noise cancellation, and customizable controls make meetings interactive, though some mention occasional lag with large groups or weak connections.

Real Time Screen Sharing

4.7 (1,208)

61.42% of 1208 reviewers that rated this feature as important or highly important

This capability allows you to share content instantly for collaborative work and presentations. Some reviewers find the real-time sharing smooth and lag-free, value annotation tools, and like the privacy options, but a few mention menu navigation could be improved.

HD Audio/Video

4.5 (1,412)

56.44% of 1412 reviewers that rated this feature as important or highly important

High-definition audio and/or video capabilities

Zoom Workplace 154 features

An @mention is a way to tag or notify a specific person about a message/post

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Continuous profile-based stream of news and activity

Use artificial intelligence (AI) to turn photos into professional headshots for CVs, resumes, etc.

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Highlight content and/or make notations about parts of content

Application programming interface that allows for integration with other systems/databases

Manage attendance for classes, shifts, meetings, or events

Process of managing, tracking, and communicating with individuals who are registered to attend an event

Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A)

Ability to make voice calls within the system

Record audio or import/upload audio files

Record and edit recorded audio and/or video

Audio/Video Conferencing

Detect speech to highlight frame subjects

System that automatically dials calls

Generative AI models can be used for image and video editing tasks that can automatically enhance images, remove noise or change styles

Use AI to convert voice into text automatically

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Remove backgrounds from images or other types of content

Group collaboration to solve ideas in a productive and concentrated manner.

Sub-room created within virtual meeting/class

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Facilitate virtual conferences that connect multiple people remotely

Track and report on call outcomes

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

View caller ID details such as name and number and determine how to respond by prioritizing or blocking it

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Designer tool for creating color combinations that work together well

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Automated reminders and confirmations for booked appointments and events via text or email

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Generative AI can be employed to generate content in different forms, such as text, images, music, and videos

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Generative AI can aid in creative design tasks by generating novel and innovative designs

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Add customized logos and colors to align with company branding

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Share screens of either your computer's desktop or your browser tab with another computer

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Participants can alert the host if they have a question when they are muted

Manage, store and organize emails within the system or via third-party apps

Reminders sent via email

Access names, contact information, and roles of employees in a centralized repository

Tools to improve and measure employee satisfaction and involvement

Schedule and manage the logistics of activities and other gatherings

Plan an event's time and location

Create, save, and store files

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

Use a brush, or other tool, to remove and add new objects to images

High-definition audio and/or video capabilities

Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc.

Create images based on given inputs or prompts

Edit, touch up, and convert images for publishing

Create a higher resolution version, or enlarge image or video, without loss in quality

Create different variations inspired by an original image

Organize, prioritize, and manage incoming communications

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Live stream to multiple devices simultaneously

Upload images, videos, and other types of media

Manage the process of planning and scheduling meetings, including agenda creation

You can join meetings from anywhere using your mobile device, ensuring flexibility and productivity on the go. Reviewers appreciate the convenience, cross-device compatibility, and stable performance, though some mention minor issues with permissions and battery or data usage.

Access the system via a mobile application

Share screens from your tablet or smartphone

Controls/tools to moderate the session

Observe and track the demand, usage, progress or quality of a system, product, or user

Allow several participants to share screens simultaneously

Two-way actions and communication between multiple users in real time

Broadcast an event, performance, or video using a live feed from multiple cameras

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Stream to multiple platforms simultaneously

Process and analyze human language in text or audio form

Record the audio of phone conversations for quality assurance purposes

An on-demand webcast is a pre-recorded presentation available online at the viewer's convenience

Book meetings and appointments through a website or digital platform

Transmit voice and other information digitally

Adjust communications based on previous interactions or personal preferences

Enable custom polls/voting to facilitate decision-making or increase engagement

Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet

Share and present designs

Allow one presenter to pass control of the screen sharing to another participant

Send messages to selected individual(s) from the entire audience

Tools to facilitate the production of information and promote efficiency

Plan and coordinate all the resources, costs and time needed to execute assignments

Brief assessments used to measure knowledge and skills

Preview and make real-time changes in the web content

This capability allows you to share content instantly for collaborative work and presentations. Some reviewers find the real-time sharing smooth and lag-free, value annotation tools, and like the privacy options, but a few mention menu navigation could be improved.

Analyze and gain insights into data in real-time

Broadcast live video streams

Engage in direct, instant messaging with customers, users, etc.

Receive system updates as soon as any changes are made

Record live video calls to play later

Timed notification for any upcoming task, deadline, appointment, or activity

Access work applications remotely, for when working away from the office and/or traveling

Provide support to your customers and employees remotely over a shared network

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Planning and managing of resources and procedures to mitigate the impact of events and incidents

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Plan availability and assign specific time slots for tasks and resources

Save a screenshot of your desktop as an image

Record and save a video file of what is happening on a computer screen

It gives you the ability to share your entire screen or specific windows, making collaboration and presentations seamless. Reviewers appreciate the quick setup, high image quality, privacy controls, and the flexibility to allow others to share or interact with your screen.

Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Record active support and chat sessions for auditing and training

Allow users to access multiple services after entering their login credentials once

Stream directly to social media channels

Manage the reservation of workspaces

Split the screen or display multiple presenters

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Gauge satisfaction and receive information for improvement and success

Share only a specific tab on your desktop while continuing to work in other tabs without sharing them

Allow multiple team members to edit and work on the same document

Sample files or documents that could be customized as needed or used as is

Set up connections to third-party platforms to improve business processes

Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation

View messages sent by both parties during the chat conversation

Zoom Workplace offers reliable two-way audio and video, letting you communicate as if in person. Users think the HD quality, noise cancellation, and customizable controls make meetings interactive, though some mention occasional lag with large groups or weak connections.

Presenter can see and hear participants and vice versa

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Profiles of users providing basic information

Record and playback video calls

Chat with your counterparts over the video in real time

With Zoom Workplace, you can hold virtual meetings with high-quality video and audio, even on slow internet. Reviewers appreciate the ability to host large groups, use interactive tools like hand raising and chat, and personalize backgrounds for engaging, inclusive meetings.

Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar)

Allows users to view videos without downloading media files

Upload or use pre-set virtual backgrounds during video meetings

Generative AI can be employed to create virtual characters, avatars, or digital personas

Allow organizations to streamline the check-in process for visitors.

Computer-based system that allows users to send and receive voice messages

Transcribe voicemail audio messages to written text that is sent over email

Allows multiple users to simultaneously annotate on a digital whiteboard

Get Advice

We can help you find the software with the features you need.

Features

4.5 (14,545)

4.5

Based on 14,545 reviews

## Pricing

Value for money

4.5 (9391)

Free Version

[View pricing plan details](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/pricing/)

Free

$0.00

It includes:

-   Host up to 100 Participants
-   Private & Group Chat
-   Unlimited Group Meetings for up to 40 Minutes
-   Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting

Pro

$14.99

Per User,Per Month

It includes:

-   1 GB Cloud Recording (Per License)
-   Group Meetings for up to 30 Hours
-   Host up to 100 Participants
-   Increase Participants up to 1000 With Large Meetings Add-on
-   Private & Group Chat
-   Social Media Streaming
-   Unlimited Group Meetings for up to 40 Minutes
-   Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting

Business

$19.99

Per User,Per Month

It includes:

-   1 GB Cloud Recording (Per License)
-   Company Branding
-   Group Meetings for up to 30 Hours
-   Host up to 300 Participants
-   Increase Participants up to 1000 With Large Meetings Add-on
-   Managed Domains
-   Private & Group Chat
-   Single Sign-on
-   Social Media Streaming
-   Unlimited Group Meetings for up to 40 Minutes
-   Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting

Enterprise

$19.99

Per User,Per Month

It includes:

-   Company Branding
-   Group Meetings for up to 30 Hours
-   Host up to 500 Participants
-   Increase Participants up to 1000 With Large Meetings Add-on
-   Managed Domains
-   Private & Group Chat
-   Single Sign-on
-   Social Media Streaming
-   Unlimited Cloud Storage
-   Unlimited Group Meetings for up to 40 Minutes
-   Unlimited One-to-One Meetings With a 30 Hour Time Limit Per Meeting

Value for money

4.5 (9,391)

4.5

Based on 9,391 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

PayPal](https://www.capterra.com/p/207944/PayPal/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (8462)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (8,462)

4.4

Based on 8,462 reviews

## User reviews

Overall rating

4.6

Based on 14,555 reviews

Filter by rating

5(10001)

4(3932)

3(536)

2(63)

1(23)

Mentioned topic

Sorted by most recent

Kerry G.

Accounts Receivable Specialist

Hospital & Health Care

### "Zoom your meeting!!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

3/10

April 25, 2026

I would say my over all experience is a pleasant one I can’t really complain about zoom I like zoom a lot.

Pros

I enjoy Zoom it is used a lot in Telehealth visits in my field. Very easy to use. Compatible with many web addresses. Easy for customers Or patients or team members to use.

Cons

There always seems to be a software glitch but most technology these days may have these issues in healthcare due to the constant upgrading of systems to be compatible with growing field.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MA

Mohammad A.

Senior Claims adjuster

Transportation/Trucking/Railroad

### "Reliable and User-Friendly Tool for Everyday Meetings"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 24, 2026

Overall, my experience with Zoom Workplace has been very positive. It has become an essential tool for communication and collaboration, especially in remote work environments. The platform is stable, user-friendly, and offers all the necessary features for professional meetings. Over time, Zoom has improved its performance and added useful updates, making it more efficient and secure. It is a dependable solution for both small and large teams.

Pros

Zoom Workplace is very reliable and easy to use, even for someone who is not very technical. The video and audio quality are consistently clear, and meetings rarely drop or lag. I also like how quickly meetings can be scheduled and joined with just a link. Features like screen sharing, chat during meetings, and recording make collaboration smooth and efficient, especially when working with remote teams.

Cons

Sometimes the application uses a lot of system resources, which can slow down performance on lower-end devices. Also, managing settings like audio or permissions can be slightly confusing for new users. The free version has time limits, which can interrupt longer meetings.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KW

Katherine W.

Project Manager

Design

### "Easy and Professional"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 23, 2026

I use it daily. The video quality is great, the settings are easy to maneuver, and I like that I can make my appearance slightly more polished without looking completely filtered.

Pros

The ease of use and the ability to choose which window to share. I am not fumbling around when on client calls as I do in some other tools. And the video quality is excellent.

Cons

I wish there were a better way to take meeting notes directly in Zoom. It would be great to have a sidebar where I could type notes and then integrate them with our project management system.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Kiran F.

UX Designer

Information Technology and Services

### "User-Friendly Platform for Daily Meetings and Collaboration"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

April 22, 2026

Pros

Zoom Workplace is easy to use and makes joining meetings quick and hassle-free, even for non-technical users. It offers good video and audio quality, smooth screen sharing, and useful collaboration features like chat, whiteboard, and polls.

Cons

Zoom Workplace does have a few downsides despite being popular. Users sometimes face connection issues like lag, audio glitches, or dropped calls, especially with weak internet. The free version has limitations like meeting time restrictions, and some advanced features are only available in paid plans.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

cynthia r.

Clinician

Mental Health Care

### "Zoom means Easier"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 22, 2026

When using zoom I feel like it makes it more effective when meeting with clients or holding meetings. It has been an appropriate way to efficiently communicate with others after covid.

Pros

When using zoom, I feel like it has been an effective way to be able to give the flexibility for clients when scheduling appointments. It allows for me and staff to come together to discuss things happening within the agency or within our clients. I would say it is cost efficient and and easy to navigate. The video calls show a great visual compared to others application I have used.

Cons

There are not anything that I dislike about zoom as I use it on a daily basis. Like most applications. There can be some lagging but not very often

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

It was just more commonly used amongst others

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RJ

Rashaad J.

Junior A and R Associate

Arts and Crafts

### "the best in remote meetings."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 21, 2026

Zoom is a tool that I use regularly when it comes to remote meetings, whether internally or with partners.

Pros

The call quality is stable and the interface is simple. Meetings are easy to organize and join, which avoids wasting time.

Cons

With a lot of meetings, the sequence can become tiring . I think it's the best in remote meetings.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RA

RAFI A.

zodiac

Electrical/Electronic Manufacturing

### "zoom workplace"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 20, 2026

overall I love to work with zoom workplace, because it helps you meet anybody from practically anywhere.

Pros

Working with Zoom workplace is very easy and can easily send and receive invitation to meet via zoom.

Cons

working with zoom does not require a lot of effort and can be easily installed and be used by any one.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RV

Rakhi V.

QA Lead

Information Technology and Services

### "Zoom over a year of usage"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 20, 2026

It is a mature and dependable platform that has become better beyond just video calls into a broader collaboration tool. The core meeting experience is polished and reliable, and features like breakout rooms and whiteboards add real value for teams that need more than just a video feed

Pros

The video and audio quality was consistently strong even on less than ideal network conditions, which made meetings feel reliable rather than something you had to hope would work. The whiteboard and screen sharing tools also stood out — they made collaborative sessions more interactive and kept everyone engaged rather than just passively watching a presentation.

Cons

The desktop app can feel bloated at times with features that aren't always relevant to everyday use. Background noise suppression, while generally decent, occasionally cut out parts of speech in noisier environments which became distracting mid conversation

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SG

Shea G.

Counselor

Health, Wellness and Fitness

### "Excellent Product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

4/10

April 20, 2026

Overall, Zoom Workplace functioned as promised - it simply wasn't the right fit for me as someone in solo private practice.

Pros

Zoom Workplace provides a video meeting platform that is intuitive to use for video calls and team collaboration. It's decent value for the money while offering a high quality product, and their customer support is easy to reach. I've not experienced any bugs or issues in the times I've used it.

Cons

For my practice, Zoom Workplace didn't feel like the best fit. I think it would be perfect for practices that host groups or need more team collaboration space virtually.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SE

Sarah E.

Microbiologist

Hospital & Health Care

### "Zoom carries the best online streaming apps"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

April 19, 2026

Zoom is an excellent online meeting software that I like using so much. When it comes to online streaming app , Zoom carries the best !

Pros

Zoom is very easy to navigate. I like as it produces nice audio and good quality video call. There is no bugs issues at all.

Cons

The issue on zoom is that it could make my phone hot and become hanging after streaming for some time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

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