Tidio

Tidio Chat

4.5 / 5 27 reviews

Who Uses This Software?

We provide a communicator to a wide range of SMEs across the globe. Thousands of businesses use Tidio to communicate with their clients.


Average Ratings

27 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Pricing Details
    7-days free trial Free version available Starts at $15 for 3 operators
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Tidio
  • www.tidiochat.com
  • Founded 2013
  • United Kingdom

About Tidio Chat

Tidio is Communicator for businesses that keeps Live Chat, Messenger and Email in one place. Now it takes seconds to communicate with your customers. Leave no customer behind! Get the #1 best-reviewed live chat on e-commerce platforms for your store. Boost sales and satisfaction by engaging visitors in real-time Reply on-the-go with iOS and Android mobile apps to keep your customer conversations fluid across devices. Installs in seconds and easy to use. No registration or coding required.


Tidio Chat Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Tidio Chat Reviews Recently Reviewed!


useful Live chat option for your website

Jun 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use chat plugin. Integration with our WordPress website was seamless. Carried out live chats and also "had" the option of letting users send a message when offline (We moved away from Tidio when this offline chat was taken away)

Cons: Not too many that we could think of. Had most of the features that we needed. But since having the offline chat was of high importance to us, we decided to move away from Tidio.

Capterra-loader

Free and useful

Jun 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a good product for your website. Easy to implement into the website and works like advertised.

Cons: Nothing really, It slows down your site a little, but nothing significant. How can you complain with a free version and 100 automatisations included...

Overall: It's another way to make it easier for clients to contact you.

Chat program for your website. We were never able to get it to notify us when we had a message.

Jun 04, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing really. Unless you were sitting and monitoring it, we were never able to get it to notify us when someone was chatting.

Cons: Unless you were sitting and monitoring it, we were never able to get it to notify us when someone was chatting.

Vendor Response

by Tidio on June 19, 2018

Hi Rick, I'm really sorry to hear that. The issue you've described indicates that your mobile app is not keeping you online - we can fix that immediately in our database - please contact me at olek@tidio.net and I'll help you fix this. I'm looking forward to your reply.

Good tool to start with an online chat

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's free. If you don't have a lot of money to invest in the online chat for your website this tool was made for you.
Easy to implement, free to start - what else to ask for ? The support is very reactive, normally you have your answer in less that 5 min.
I integrate this chat on my prestashop website and it took me less that 30 min to do all the settings.

Cons: There is no native module for prestashop. You need to install the module that allows you to integrate a javascript in your header. It was easy, but still, it would have been easier if they have a prestashop module.

Overall: It a less than 30 min a have a fully operational chat on my website

A great service for small businesses

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A lot of features not seen in more expensive chat solutions. Love the mobile app and integration to other popular small business cloud services

Cons: A little buggy at times and widget is slow to load on the web site. Customer service is on and off as they respond quickly but the agents are not all professional.

Overall: Lots of features, easy to integrate and use chat. Great value for money, especially with the mobile apps.

Recently chose Tidio over all other free webchat software, simply because of how polished it is.

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tidio chat's visual styles, customisation, and user friendliness makes it the winner for a product designed to feel, friendly for users! Other Live Chat providers are clunky and can take a long time to integrate, but Tidio just gets the job done - no nonsense, and for free. What they do then charge for (should you need it) is meaningful, and worth paying for.

Cons: When users are chatting via Tidio on a mobile device, they currently cannot upload/send files and attachments, despite being able to on a desktop. So slightly limiting, but have been ensured by super friendly customer services that this functionality will be coming soon.

Can't believe how great this is for zero cost.

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I know there are different levels and you can pay more for more options, but the free version works very well for our small e-commerce site. It makes it look like we're more than a mom and pop shop, but it's easy for us to use!

Cons: I sometimes have issues with the mobile app keeping me logged in and I have missed messages in the past. I can't verify that this is a problem with their software, or my phone, though.

Vendor Response

by Tidio on March 13, 2018

Thank you for your review! We hope Tidio will benefit your business. :) Can you reach out to us on our live chat so we can help you with the mobile notifications?

Tidio for me, is the best integratable live chat systems for websites out there.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is so many Live chat systems out there, for me this is the best. Its so easy to setup and integrate into a website that was built in any platform. Really awesome stuff.

Cons: Well because i am using the free version, i can only have one operator. A second operator is paid but overall this is a good choice.

Overall: It enable Developers to easily integrate live chat into websites

Vendor Response

by Tidio on February 15, 2018

We're really happy to see your review. Thank you!

Helps me with conversions on my Shopify Store

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it can be set up to operate on auto-pilot on specific pages or actions. It's like adding a customer service agent to my team.

A really nice and well-designed free live chat

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Really great, modern-looking design - Offers all the basic functionality in the free version - Mobile app and desktop app - Easy-to-craft automations

Cons: - I preferred the online/offline mode, right now it's not available, anymore - The desktop app sometimes doesn't remember my login and password

Looks great on the outside but features not fully completed

Dec 12, 2017
3/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Cons: 1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

This chat application is okay. There's still a lot of room for improvement though.

Nov 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is really easy to set up and you can easily customize it. Customer support team is great as well.

Cons: Not all offline messages are being received by us. Which sometimes causes problems with our customers.

Overall: We use this for one of our website. Not the best app, but it helps a lot with customer service.

Sincerelly amazing

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is nice and the system can help you a lot. When you need someone to contact you, this is a perfect alternative.

Overall: The free service is great and I cant imagine how amazing is premium. Use this, guys.

Vendor Response

by Tidio on November 03, 2017

Thanks so much, we're really proud to provide our service for you.

Not impressed

Oct 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Cons: I did like the fact that you could download to your desktop without having a browser page open all day. Downloading to your desktop doesn't work. We have missed several notifications. It can be confusing.

Great for the most part..

Jun 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use, not a lot of fluff. Everything is completely customization and the screen display I prefer over any other app I have tried for my website. I had a lot more guests initiating in conversation when using Tidio then the app I currently use.

Cons: I have switched over to LiveChat recently from Tidio only because I felt like the users that Tidio said were live weren't actually "live". I would like to go back to Tidio if I could find an answer as to whether the pinging they use is accurate. E.I. Tidio says I have 20 live guests but when I switched over to LiveChat the number is really none or a low amount and LiveChat has confirmed their pinging is very accurate.

Start Taking Chats Right Away

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: VERY easy to set up. Start taking chats right away.
Fully customizable. You can even set up a separate page on your website for your live chat to live.

Cons: Users have to enter email address to initiate chat.

Overall: We found Tidio Chat after our current live chat software got buggy. Tidio chat was super easy to install with a Wordpress plugin, we were able to start taking chats right away. There is a lot of design functionality available, you can change it to match your brand, etc. The one thing we didn't like was that users had to enter their email address to chat with you. We found that deterred people from initiating a conversation. Eventually, we ended up going back to our original live chat software, but if we ever need to switch to another one, Tidio is top of our list.

Recommendations to other buyers: Free is a good price.

Vendor Response

by Tidio on January 26, 2017

Hi there, Thank you for your review, please keep in mind that you can turn off the pre-chat survey (the one asking for email) with a one click. I'll be happy to help you set it up on your account.

Great Website Tool

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I utilize Tidio Chat on the website I design through Wix. It allows my clients to have an online chat feature on their website with set hours of operation, giving them a more professional look as well as capturing those customers who are looking for quick and accurate answers. It has proven time and time again its worth and it is very affordable.

I have not had an experience with their customer support yet, so I can not comment on that.

Awesome Chat

Jul 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been looking for a really good system, that displays beautifully on a range of our clients' stores and websites. Tidio Chat is incredible!

Vendor Response

by Tidio on July 22, 2016

Thanks so much, we are very happy to hear that you found the right service for your business!

Discover a chat application with a dedicated team aimed at staying at top

Jul 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use
Frequent update of features and components
Intuitive Chat a Features

Overall: Since Discovering Tidio our conversions are up and as our feedback has been received and put into action we feel like we are listened to

Recommendations to other buyers: Highly recommend implementing on your sites

Well to be quick - it is awesome.

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use it for some time now, and we find it perfectly fitting all our needs. Our site visitors are asking frequently about the chat service we are using and I think this is the best confirmation of how awesome Tidiochat is.

Pros:
- intuitive, easy to use for both sides (clients and operators)
- stable service; we did not notice any downtime for some time now
- quick, competent and nice support
- very customizable
- beautiful themes
- off-line messages included
- lightweight for the website
- constantly updated with improvements, add-ons

Cons:
I had some cons on my mind some time ago, but they fixed them all.

An awesome plugin

Feb 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to use, and fits well on every website. Keep it up!

Nice for nice website !

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Really young and fast chat. Easy to use, fast customer service. I recommand it :)

SO HAPPY A+

Nov 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: i had Susan helping me set up the app on my website, at first i didn't think it was going to work. i even rang my website builders and they told me it would not work with the html that was on my website, but i didnt listen and i kept trying and i'm so glad i did because it worked yay! it tells me whenever a customer is on the website, and lets them chat too me also! overall i can see this being a massive plus for my business! the price is unbeatable - overall i am so happy! and customer service rep Susan could not have been nicer!

Easy to set up

Oct 02, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Good app. A lot of installation options on mobile, desktop and website. Keep it up.

Tidio is Great

Jul 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We enjoy using Tidio to connect with our clients or new prospects.
It makes it much more convenient and improve sales for us , we can now interact with website visitors when they are live on our website.

Vendor Response

by Tidio on July 16, 2015

Thanks Lars, we are really happy to have you as a customer

Jul 21, 2017
4/5
Overall

Jun 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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