Who Uses This Software?

We provide a communicator to a wide range of SMEs across the globe. Thousands of businesses use Tidio to communicate with their clients.


Average Ratings

73 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
  • Pricing Details
    7-days free trial Free version available Starts at $15 for 3 operators
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Tidio
  • www.tidio.com/
  • Founded 2013
  • United Kingdom

About Tidio

Tidio is a communicator for businesses that keeps live chat, messenger, and email in one place. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time. Additionally, this product is available on-the-go with iOS and Android features to keep your customer conversations fluid across all devices.


Tidio Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

Tidio Reviews Recently Reviewed!


Easily installed, attractive chat tool

May 16, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This customer interaction tool is easily installed (Wordpress website) and is attractive and accessible. The site visitor (customer) interface is lightweight, attractive, and easily branded with colors, logos, and avatars. The end user (company chat agent) side is also easy to use, attractive, and intuitive. Multiple options are available for agents, including mobile, browser, and desktop app, which serves our flexible agent group well. Overall, I was able to get Tidio up and running, with all agents trained, in one day. The pricing is unbelievable. We have tried multiple subscription levels and now use the free version, but would return to the paid option if we had more agents.

Cons: Multisite management on this tool is not as intuitive and easy as I would prefer. Once we consolidated our sites under one domain, the issue was resolved. However, having to switch 'users' in the interface to manage multiple domains was not difficult, but did not feel seamless/optimal.

Overall: Thankfully, this product is really well-designed and well-documented, because my interactions with customer service have been hit and miss. They are always very responsive, but don't always have helpful information as quickly as they have friendly greetings. I would still recommend this tool as an easy to use entry level chat agent service, however, because it is so beautiful, simple, and affordable.

Vendor Response

by Tidio on May 17, 2019

Thank you so much for your review! :)

Capterra loader

Pretty Good, some little glitches

Dec 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question.

I also like that I can chat with visitors from a cellphone app.

Cons: - The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat.

In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

Want leads - Ultimate Support Get Tidio

May 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey...

Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt!

So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio

Cons: I can find anything to complain about it apart from not having it for the last 10 years

Overall: We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio

Vendor Response

by Tidio on May 29, 2019

Wow! Thank you so much, we're really proud!

Capterra loader

It's Changed How We Connect With Our Customers

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: By making ourselves available to our customers to answer questions through Tidio has made a huge impact on our business. For the most part, we've found our site is self-explanatory to our customers. But for the people with occasional questions about particular products or services, having access to us through Tidio makes the difference between making a sale or not.

Also, being able to watch a shopper's page history (seeing where people go while on the site)is a real eyeopener. Fascinating

Cons: Not a big issue for us, but the admin panel and notification popups can be a bit clumsy to deal with. It would be helpful to see when the customer has left the site. Nevertheless, we are very happy using Tidio.

Awesome chat tool for your website!

Apr 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Tidio is extremely easy to set up on your website, and it allows you to offer a chat / live customer service & support system on your website for a very reasonable fee. The front-end and back-end interfaces are both extremely well made and pleasant to use.

Cons: I don't think there is anything I dislike about Tidio.

Overall: We have been using Tidio for a while now, and it's now a part of our website that we couldn't live without. Our customers / visitors love using it too!

Vendor Response

by Tidio on April 08, 2019

Thank you for an amazing review!

Not very often we hear that Tidio is easy to set up - but that's what we strive for so thank you very much! Seeing so positive feedbacks puts a smile on our faces, you made our day!

Looks great on the outside but features not fully completed

Dec 12, 2017
3/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Cons: 1. When a user leaves your page and an operator responds the user will not be notified.

2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.

3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.

4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.

5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Capterra loader

Excellent Live Chat system!

Mar 02, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We loved the design, how easy it is to use, the admin back end as well. In addition, it's very easy to set it up with a Wordpress website and our website visitors love using it to chat with us !

Cons: There isn't anything specific that I disliked about Tidio.

Overall: We have been using it for over a year and it's been amazing ! It has helped increase our sales through direct communication with our customers. They love it, and we love it :)

Vendor Response

by Tidio on March 04, 2019

Thank you for an awesome review! Seeing such positive feedback really makes our day. I hope that your business benefits from our service and you enjoy using it on a daily basis.

One of the best decisions we've made for our business.

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: You guys are all great - always there when I need you and super helpful. The Tidio chat app has been really great for our business and capturing leads as we sleep with the auto-bot. Have enjoyed creating various automations to save us time answering FAQ's. Thanks!

Cons: Not a big deal but I would like a different icon for "visitors" and "contacts" as they look too similar at a glance - or if they were not side by side perhaps it would be better....I'm always accidentally clicking on the wrong one.

Overall: A lot of our customers have many questions when they are new to the scene as it's a high ticket product and they alos need to verify that we are trustworthy (lots of scam sites in our industry) so it's great to show that we are legit, available and transparent. It also helps them retain anonymity to ask questions that they would ordinarily be too shy to ask. Tidio customer support has been superb.

Vendor Response

by Tidio on March 13, 2019

Thank you for your positive comments. I am so glad to hear that you enjoyed our application! Visitors and Contacts icons got changed recently, thanks to you and other customers that posted similar feedback :)

useful Live chat option for your website

Jun 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use chat plugin. Integration with our WordPress website was seamless. Carried out live chats and also "had" the option of letting users send a message when offline (We moved away from Tidio when this offline chat was taken away)

Cons: Not too many that we could think of. Had most of the features that we needed. But since having the offline chat was of high importance to us, we decided to move away from Tidio.

Excellent implementation, very responsive and immediate updates

Dec 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: If you are offline, as soon as you go back online the chat icon appears on the user's page without them even having to refresh the page. This is a feature that is not available in some other live chat apps that works flawlessly. The mobile app is excellent as well, and chats are perfect.

Cons: The desktop web-app is a bit clunky in navigation, and the free version is extremely limited with only one operator available and one active chat at a time for that operator. Other live chat solutions offer more for less money than Tidio, but Tidio is a flawless execution, so it may be worth the money for some.

Vendor Response

by Tidio on December 20, 2018

We have 3 operators in the basic version and unlimited chats! :) Can you not add the other two?

Amazing value and super simple

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How simple it is to setup and use for the amount of well-designed features it has. The biggest problem I have encountered with live chat in the past on other platforms is providing a consistent experience. Tidio solves that by allowing you to create chatbots and to make the chat completely disappear, if you want, when no agents are available. This fit our use case very well. There are many canned automations that can be setup in minutes, and the pricing is very reasonable (1 user is free). It comes with a trial to test out the full platform, and the paid plans are extremely competitive if you evaluate other live chat software. It's well designed and feature-rich out of the box, and easier to customize than any other one I've used. There's a desktop version so that you can stay on top of conversations, get notifications, and you can even see what the visitor to your site is typing in real-time. I really think it would be hard to do it much better in this price range.

Cons: I don't think I have a single complaint about Tidio so far.

Overall: Providing online visitors another communication option that gives them a more consistent user experience while using just one dedicated person.

Vendor Response

by Tidio on February 11, 2019

Thank you so much for your amazing review. We're really proud!

Good entry level chat system

Nov 15, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows you to jump in to providing customer chat easily. Integrates with Facebook Messenger too so I don't have to go there to check and respond to messages separately from my customer service chats.

Cons: They used to show me the URL of the page that the user was on but now that's a paid upgrade which is unfortunate. Admin interface can be buggy,

Start Taking Chats Right Away

Jan 25, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: VERY easy to set up. Start taking chats right away.

Fully customizable. You can even set up a separate page on your website for your live chat to live.

Cons: Users have to enter email address to initiate chat.

Overall: We found Tidio Chat after our current live chat software got buggy. Tidio chat was super easy to install with a Wordpress plugin, we were able to start taking chats right away. There is a lot of design functionality available, you can change it to match your brand, etc. The one thing we didn't like was that users had to enter their email address to chat with you. We found that deterred people from initiating a conversation. Eventually, we ended up going back to our original live chat software, but if we ever need to switch to another one, Tidio is top of our list.

Recommendations to other buyers: Free is a good price.

Vendor Response

by Tidio on January 26, 2017

Hi there,

Thank you for your review, please keep in mind that you can turn off the pre-chat survey (the one asking for email) with a one click.

I'll be happy to help you set it up on your account.

Great modern chat function to any website

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I first started using this app on our wix site and love the sleek modern look of the chat box. It was super easy to setup both welcome responses and away responses. One feature I loved that other chat platforms lack is the Do not disturb feature that mutes ALL messages sent, bc honestly for small businesses like us, we do sleep ;o) and enjoy a day off here and there.

Cons: The one small thing that I would like to be able to do is set an avatar for the standard chat, and then assign an avatar for the agents that changes once they join the chat. It may be able to do that, but if so I haven't been able to figure that out.

Overall: Quite pleasant! Makes our site look very professional and keeps us very engaged and efficient.

Vendor Response

by Tidio on February 08, 2019

Thank you so much for your honest review! We'll be working on adding a picture to the automatic messages / standard chat.

Tidio for chats

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can chat with customers on my website when they need help. Sends me monthly reports of all chats.

Cons: Wish there was a way to alert me when there is a visitor on my website so I can initiate the chat or just automatically send a chat every time someone arrives to the website.

Vendor Response

by Tidio on April 15, 2019

Hi there, thank you for honest and awesome review!
You can get an alert when a visitor is on your website with The Communicator plan active !
If you wish to know more about it, do let me know :)

Feedback

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Working with this app is simple and I've gotten in touch with him very well

Good support

A professional team to improve the program

Cons: This program does not support RTL

I expect a more beautiful font to be used

Overall: 1)Persian font is now Tahoma font that can be more beautiful.(Persian font in Crisp chat is beautiful and better than u )

2)This program does not support RTL . Other web chat online have the option to choose RTL in Setting

3)There is not custom reports, and the reports section do not provide detailed information on the success of the scenarios Automation + Bots(For example, in every scenario, how many visitors have started the chat )

4)If I want to create a new Automation + Bots similar to the previous one, I have to re-create it,there is no way to make a copy,paste,

5) The number of online visitors is not shown on mobile app.

6) short Code are not available for defining messages in the mobile app.

Vendor Response

by Tidio on April 11, 2019

Hi there! Thank you for an amazing feedback and pretty nice rating overall!

I will make sure to forward it to our product team, so they can use it - it's very valuable for us - thank you for that very much!

Really nice website chat plugin!

Jun 14, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was super easy to install and setup. The customization options are easy to work with. And it seems easy for the users to engage with us.

Cons: The UI is a little confusing - the icons in the dashboard are difficult to see (too dark against a black background). Some of the functions didn't seem logically placed (eg where you manage users, how you change the look-and-feel options)

Overall: I've been using Tidio for about a month now, and am very pleased with its capability. I'm a one-man shop and it works perfectly for my needs, but it appears as though it will scale up nicely as (hopefully) our business grows. I've been using chats with Consumer sites for a long time. I'm hoping that using Tidio for our Professional Services (consulting) firm - will set us apart, and make us more approachable.

Vendor Response

by Tidio on June 18, 2019

Thank you so much for your thoughtful review, Bill. Best of luck with scaling up!

Great for customer communication

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We have been using Tidio Chat on our website. it has been a great tool to speak with customers and answer any question they have rather than them calling us. The app for your phone is great too because I can answer customer questions outside of work hours.

Cons: It can be difficult to get into another users conversation if needed to but that would be the only con.

Perfect for getting started with customer chat

Dec 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to set up and integrate with your website. We've seen an increase in sales due to this channel. Customer support is great.

Cons: Doesn't have all the bells and whistles that other tools offer

Can't believe how great this is for zero cost.

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I know there are different levels and you can pay more for more options, but the free version works very well for our small e-commerce site. It makes it look like we're more than a mom and pop shop, but it's easy for us to use!

Cons: I sometimes have issues with the mobile app keeping me logged in and I have missed messages in the past. I can't verify that this is a problem with their software, or my phone, though.

Vendor Response

by Tidio on March 13, 2018

Thank you for your review! We hope Tidio will benefit your business. :) Can you reach out to us on our live chat so we can help you with the mobile notifications?

Capterra loader

Tidio is wonderful!

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Incredibly easy to setup and integrate with Shopify. This program has been instrumental in using it only a few weeks, it helps us easily answer and automate customer questions and gives them an instant chat window on our website for instant access. This has already removed the barrier of communication with our clients that can answer questions, and we can manage in the Tidio desktop app!

Cons: Nothing bad to say at all right now. This software is great and already showing it's worth to us! May have other feedback later, but for now, it's great!

Overall: Instant communication and even automated messages with customers. A direct chat box on our website which is inviting and easy to find for any questions.

Tip of the Hat to Tidio!

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to use, fast customer service when we have an issue. By the way, the only issues we ever have are self-inflicted!

Cons: Could use a few more options on how the chat box displays visually.

Overall: We have a small staff and we're a non-profit. So, affordability is important and we're not able to man the live chat all the time. What is interesting is that we get inquiries and leads just as much when we are not online as when we are. We see Tidio as a tool to keep us in touch with both customers and prospects, around the clock - even when we're not around the clock!

Great for the most part..

Jun 12, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use, not a lot of fluff. Everything is completely customization and the screen display I prefer over any other app I have tried for my website. I had a lot more guests initiating in conversation when using Tidio then the app I currently use.

Cons: I have switched over to LiveChat recently from Tidio only because I felt like the users that Tidio said were live weren't actually "live". I would like to go back to Tidio if I could find an answer as to whether the pinging they use is accurate. E.I. Tidio says I have 20 live guests but when I switched over to LiveChat the number is really none or a low amount and LiveChat has confirmed their pinging is very accurate.

A really nice and well-designed free live chat

Dec 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Really great, modern-looking design - Offers all the basic functionality in the free version - Mobile app and desktop app - Easy-to-craft automations

Cons: - I preferred the online/offline mode, right now it's not available, anymore - The desktop app sometimes doesn't remember my login and password

Good tool to start with an online chat

May 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It's free. If you don't have a lot of money to invest in the online chat for your website this tool was made for you.

Easy to implement, free to start - what else to ask for ? The support is very reactive, normally you have your answer in less that 5 min.

I integrate this chat on my prestashop website and it took me less that 30 min to do all the settings.

Cons: There is no native module for prestashop. You need to install the module that allows you to integrate a javascript in your header. It was easy, but still, it would have been easier if they have a prestashop module.

Overall: It a less than 30 min a have a fully operational chat on my website

Beautiful chat design and super easy to use!

Jul 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the look of the chat and user-friendly format for both the site visitor and operator. The mobile app makes it a breeze to stay available for longer.

Cons: I haven't seen anything that I didnt like..

Overall: So happy I found this plugin and software. It was so easy to set up and customize to match my business branding and everyone that has used the chat has been impressed. thanks for making my company look so good!

Vendor Response

by Tidio on July 03, 2019

Thank you! We're really happy to see your review! Cheers from our designers too. :)

Great for easy live chat!

Dec 19, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is great! For free, it is easy to setup and it is fully featured. The web portal is easy to use, and modern. There is also little on the user panel as well on the free version.

Cons: You can't customize the user live chat very well and to be honest, I don't really like the look of it and it looks a bit dated. It has multiple colours.

Overall: We have it installed on our contact pages and it is easier to deal with queries right there rather than a full inbox.

Vendor Response

by Tidio on December 20, 2018

Thank you for your review, Albert! Are you using our latest theme? It offers more customisations and looks modern. :)

Reach out to our support team on our main website and we'll help you set it up.

Good....if you really need it

May 06, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to address customer questions and concerns as they arise is a great thing. If you have lots of traffic to your site and you have the capacity to be tuned in all the time or the budget to hire someone to manage the influx of questions, fantastic. If you don't, you might want to think twice about a tool that creates an expectation you aren't likely to be successful in filling. This obviously is not a criticism of the tool itself. If you don't typically have much traffic, you might find that you forget to check this app, or it becomes just one more thing to worry about. I use this app for a couple different websites and experience both scenarios. You have to make that call yourself.

Cons: Didn't find it to be the most intuitive. I actually found that I needed to watch a video to orient myself to it. That being said, it wasn't a huge learning curve.

Vendor Response

by Tidio on May 07, 2019

Thank you so much for your thoughtful and honest review!

Discover a chat application with a dedicated team aimed at staying at top

Jul 18, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use

Frequent update of features and components

Intuitive Chat a Features

Overall: Since Discovering Tidio our conversions are up and as our feedback has been received and put into action we feel like we are listened to

Recommendations to other buyers: Highly recommend implementing on your sites

Capterra loader

User-friendly

Sep 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It really easy to use, it allows you to maintain more than one chat at a time and still have the other chats opened.

Cons: It is very limited in regarding the interactions you can do with a client.

What a wonderful UI.

Mar 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What a wonderful UI to chat with! My customers would probably reach out to me just coz the way it looks! <3

Cons: Would've been great if I'm able to change the font size.

Vendor Response

by Tidio on March 29, 2019

Thank you for a wonderful rating! Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts. I forwarded your feedback about the fonts to our Product team, we will see what they can do about that!

This is amazing love it.

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: connecting with all website. wordpress through connect very easy process like it

Cons: 1.automated chat bot.

2. mobile application for operator

Vendor Response

by Tidio on March 08, 2019

Thank you for the feedback. I'm delighted to hear that you love our product!
Could you please tell me more about the cons that you mentioned to oscar@tidio.net? I would like to talk it over with you and let our Product Team see your tips about our service!

Good Live chat tool

Jul 25, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The tool is easy to use. It offers the option to create your own templates Also it give you the option to be more active by giving messages to the user through the live chat button which is good for promotions and campaigns. The reporting option is very important as it allows you to keep a track of our statistics and other users as well

Cons: The templates option is not the most attractive nor user-friendly one. It doesn't allow you to snooze or close tickets which makes the inbox a bit messy

The best live chat in the world

Jan 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tidio is amazing . It is the most professional live chat software in the world. With a variety of customizations, beautiful interface and especially the support team is very enthusiastic and professional.

Cons: I don't see any dissatisfaction. Everything is great.

Overall: Tidio is professional

Never seen such professionalism

Oct 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Class product, excellent n user friendly UI, top notch customer services, prompt support and amazing people. Don't waste time by searching its alternatives, your website definitely need this product. Tidio the great.

Cons: Just missing tickiting system. Nothing else.

Capterra loader

Most affordable chat for small business

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Affordability. It looks great. Very straightforward user interface.

Cons: Sometimes notifications don't go to my phone. Not sure why, but I am continuing to troubleshoot.

Capterra loader

Simple and powerful

Dec 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very attractive and highly customizable chat widget that like to customers.

Cons: For developers, it might not be the easiest to find the API documentation aspects you need, but it is actually there and support team is always happy to assist.

Tidio for me, is the best integratable live chat systems for websites out there.

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is so many Live chat systems out there, for me this is the best. Its so easy to setup and integrate into a website that was built in any platform. Really awesome stuff.

Cons: Well because i am using the free version, i can only have one operator. A second operator is paid but overall this is a good choice.

Overall: It enable Developers to easily integrate live chat into websites

Vendor Response

by Tidio on February 15, 2018

We're really happy to see your review. Thank you!

A great service for small businesses

May 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: A lot of features not seen in more expensive chat solutions. Love the mobile app and integration to other popular small business cloud services

Cons: A little buggy at times and widget is slow to load on the web site. Customer service is on and off as they respond quickly but the agents are not all professional.

Overall: Lots of features, easy to integrate and use chat. Great value for money, especially with the mobile apps.

Capterra loader

Best chat product in the world.

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: 1.Best UI

2. Very fast.

3. Very good price compare with other company in this industry

4. Lots of feature

5. Best chat bot

I have used more then 5 chat application already and I would say that this is the best in the market.

Cons: I personally did not face any issue till now. They need small small improvements but still it is understandable because they are new.

Vendor Response

by Tidio on December 12, 2018

Thank you so much! <3

Capterra loader

Tideo review

Apr 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: i use tidio on my web site www.acquapiscinas.com.br and for achieve new sales and talk with new clientes is essencial, very easy to install

Cons: somethimes my tideo doesnt work i receive a message from the client but i could talk

Vendor Response

by Tidio on April 04, 2019

Hi there! Thank you for helping us grow!
Could you please contact me at oscar@tidio.net - I would love to help you out on this issue that you mentioned in the 'cons' !

Easy to use

Sep 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The interface is similar to other live chats, so its easy to use. The price is fine too.

Cons: Using the chat frequently, sometimes there were bugs from which the chat stops.

Vendor Response

by Tidio on September 25, 2018

Thanks for your honest response! It would be great if you could reach out to us on our support chat (located in the bottom-right corner of your admin panel) so we can help you with the issue you mentioned in Cons ;)

Free On-Site Chat Software

Apr 16, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It's great for what you pay for, which doens't say much.

Cons: Lots of features are hidden behind the paywall which can lead to confusion.

Vendor Response

by Tidio on April 17, 2019

Hi there,

Thank you for honest review!
Could you please specify what features could lead to confusion? I would love to give your feedback to our product team - it helps us grow immensely.

Great Char Software

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm not sure If I've reviewed this before, but TIDIO is awesome. The AI/Bot functionality is awesome. Crushing lead gen one visitor at a time.

Cons: Nothing. Still haven't found a better chat software in this price range.

Vendor Response

by Tidio on February 22, 2019

Hi there, thank you for an awesome review!
"Crushing lead gen one visitor at a time" would look stunning on a Tidio advertising campaign.

LOVE Tidio!

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tidio is so easy to set up AND is there for your customers when you can't be. I highly recommend!

Cons: Nothing so far. As I said this is so easy to set-up.

Overall: We have increase our email sign ups by 300% with Tidio. This is a great tool!

Vendor Response

by Tidio on April 11, 2019

Hi there !

Thank you for astounding review!
I hope your business will thrive using Tidio on daily basis!

Capterra loader

Amazing!

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how it notifies me of every visitor to my site. The app is really good because I can respond to customers when I'm on the go.

Cons: I like all of it, I dont know what else to say

Overall: I've already organised meetings with clients from this software and I can see it increasing my revenue once my site gains more organic traffic

Essential Plugin

Oct 08, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Tidio is very easy to set-up and you can automate tailored responses for your customers. At a cost of zero [You pay for some premium features], you can't go wrong

Cons: I personally don't like the fact that you need to input your email before chatting on a website, it feels like you are about to spam the customer. Also very prone to bugs

Smooth, affordable wordpress implementation to boost conversions

Jun 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's clear that users like chat with customer service agents, but how do you do it? I looked at a bunch of different options for my wordpress site and settled on tidio. It's easy to implement via plugin, it's reasonably priced, and it has nearly all the features I'd like.

Cons: Only thing I'd improve is the visiability of the chat function. If I could make the small chat bubble larger with more text, it might help get users to utilize it.

Vendor Response

by Tidio on June 26, 2018

Hello,

Thank you for the wonderful review!

We're indeed planning to implement an option to re-size the widget, so hopefully it will perfectly suit your site! Please also let us know if there are any other improvements we can make to be a 10/10 app for you :)

Recently chose Tidio over all other free webchat software, simply because of how polished it is.

Mar 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Tidio chat's visual styles, customisation, and user friendliness makes it the winner for a product designed to feel, friendly for users! Other Live Chat providers are clunky and can take a long time to integrate, but Tidio just gets the job done - no nonsense, and for free. What they do then charge for (should you need it) is meaningful, and worth paying for.

Cons: When users are chatting via Tidio on a mobile device, they currently cannot upload/send files and attachments, despite being able to on a desktop. So slightly limiting, but have been ensured by super friendly customer services that this functionality will be coming soon.

This chat application is okay. There's still a lot of room for improvement though.

Nov 17, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is really easy to set up and you can easily customize it. Customer support team is great as well.

Cons: Not all offline messages are being received by us. Which sometimes causes problems with our customers.

Overall: We use this for one of our website. Not the best app, but it helps a lot with customer service.