# Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tidio the right Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144040/Tidio-Chat/reviews --- Tidio 4.7 (590) [View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Tidio Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews MD Monika D Software EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support.“ November 22, 2025 IS Ivica S Digital Marketing ManagerOnline Media, Self-employedUsed the software for: Less than 6 months. “There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to visitors, which I don't know how to turn off now.“ July 3, 2025 KS KRISANPAL S Digital Marketing ExecutiveWriting and Editing, Self-employedUsed the software for: I used a free trial. “Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can also see analytics report like how many visitors have come to your platform, by stopping at which places, you can see from which country the visitors are, what have they come to see.“ September 25, 2025 ML Margaret L OwnerE-Learning, 2 - 10 employeesUsed the software for: 1-2 years. “Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date.“ December 25, 2025 CF Claudio F CEO and FounderAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool.“ June 11, 2025 PS Paulo S CEORetail, Self-employedUsed the software for: Less than 6 months. “The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it was cancelled without any explanation or attempt to reschedule.“ June 29, 2025 OM Ollie M Business Support TechnicianInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks and less time wasted on unnecessary phone calls“ June 10, 2025 Greg R EDConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus.“ June 17, 2025 ## Showing most helpful reviews Showing 1-25 of 590 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Guillermo G. CEO Renewables & Environment Used the software for: I used a free trial ### "Powerful tool for sales and service" May 26, 2025 5.0 The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed). Still working around the clock to test the configuration in my site Pros Easy to use, simple to install, friendly app and interfase, the new Lyro works very well and the training is simple enough to get on production very fast, even while you are still training the agent to give more and better answers Cons Whish the trial period was a little longer, it takes a few days to get a handle of the configurations, not enough time to evaluate results in production Alternatives considered [Landbot](https://www.capterra.com/p/153051/Landbot/)[ChatBot](https://www.capterra.com/p/166420/ChatBot/) Reason for choosing Tidio Features, AI chat and scalability to other instances of my business Review Source Response from Tidio May 27, 2025 Thank you, Guillermo, for the thoughtful review! CAH CESAR ALBERTO H. Director of Marketing and Branding Automotive Used the software for: Less than 6 months ### "Automation all in one place, For Marketing Guys, Who doesn't Know Code" June 30, 2025 5.0 I really like, even though the details I mention before, for normal use, between basic and intermate automation, Tidio really make it very well specially in the simplicity, intuitive and easy to use without code, because for a marketing guy who doesn't know code, but want to automate it's social media, Tidio is the right tool to use. Pros What I liked the most of Tidio is it's Flexibility and intuitive website that allows you to automation all in one place, for example with an eassy flow I create, I automate, My whatsapp business, Instagram and Facebook's buisines, All in one place, The best part without knowing code Cons The lack of more automatization opcions in Whatsapp, Specially the lack of LYRO AI AGENT in whatsapp, because in Mexico most of my clients use Whatsapp more than the widget on the website, And for my buyer persona it's critical to have more automatation options in whatsapp both in Flows, like with the Integratio of LYRO IA AGENT on whatsapp. Switched from [n8n.io](https://www.capterra.com/p/198028/n8n-io/) It was really complicate, and Really expensive, The worst part of N8N was that for a marketing guy like me, that only want to automate some process, It was really complicate beacuse in contrast of Tidio, In N8N you need to know code and more tecnical stuff Review Source Response from Tidio July 2, 2025 Thank you, Cesar for the review! Good news – you can set Lyro up to work with WhatsApp. See this help center tutorial: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h\_01HXH9YDMS92FQXGBEQG5CF5SY If you need any additional help, reach us at support@tidio.net Hope this helps :) Gracias, César, por la reseña. ¡Buenas noticias! Puedes configurar Lyro para que funcione con WhatsApp. Consulta este tutorial del centro de ayuda: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h\_01HXH9YDMS92FQXGBEQG5CF5SY Si necesitas ayuda adicional, contáctanos en support@tidio.net ¡Esperamos que te sea útil! :) CJ Calvin J. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Lied to my face" November 4, 2025 1.0 My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future. Pros Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly. Cons Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience. Review Source Response from Tidio December 11, 2025 Thank you for leaving your feedback. We are sorry that your experience with our Partner Programme was not entirely successful. Verifying feedback and reports from our customers is our priority. I have received a response from the team that we contacted you via PartnerStack as well as via email. Please check and provide feedback so that we can address the issue and resolve any issues that may arise. GC Grimault C. PDG Internet Used the software for: 2+ years ### "The best solution to never miss a visitor in our virtual spaces" June 30, 2025 5.0 Tidio has become a strategic tool in our 3D Atlantis environments. It keeps us connected to visitors, even when we're offline, offering a professional and human digital welcome. We recommend it to all our clients—it’s a powerful way to boost engagement and conversions. Pros The real-time visitor notification is incredibly valuable. As soon as someone enters our Atlantis virtual space, we get alerted and can jump in to welcome them live. The interface is smooth and user-friendly, and the free version already covers the essentials. It's perfect for enhancing customer experience in a 3D immersive environment. Cons The affiliate link management is tricky, especially since we install Tidio for all our clients. We would appreciate a more centralized dashboard or clearer tracking system for affiliate installations. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Tidio The real-time visitor alerts are by far the most valuable feature. As soon as someone enters our Atlantis virtual space, we’re instantly notified and can welcome them live. The interface is intuitive, and the free version is more than enough to get started. It’s the perfect add-on for enhancing customer experience in a 3D immersive environment. Review Source Response from Tidio July 1, 2025 Thank you, Grimault for your review! LRH LUIS RODRIGO H. Marketing and Branding Coordinator Automotive Used the software for: Less than 6 months ### "TIDIO automation for those who Don't know Code, Specially for the Marketing Guys" June 3, 2025 5.0 In general is really intuitive and easy to use even if you don't know code, this is so important for marketing guys like Me, who don't want to complicate a lot of the stuff, the Flows is a really strong option to automate the process in your buissnes and for my Experience using it to automate process, Is really handy and useful, I think to only cons is the lack of AI agent on whatsapp that's a really shame, beacuase my clients use more whatsapp than livechat Pros What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and It's really intuitive to use, Speciallly the Flows, This is a little bit more than n8n, but it's worth it, I Really like the easy to use even when you didn't Know Code, It's perfect for Us that we are Marketing Guys Cons I think the least stuff that I like, maybe is that a little complicate to match information using a website, For example in my website couldn't match the subcategory of products, but yes for the landing page and contact, So I have to put the information even more manual, And maybe I will say especially the lack of integration of AI AGENT on whatsapp, that I think is crucial beacause In Mexico, We use whatsapp a lot instead of a Live Chat. Switched from [n8n.io](https://www.capterra.com/p/198028/n8n-io/) n8n was literaly for programing guys, I didn't Know programing, But Tidio was easy to use even though I don't know code Review Source Response from Tidio June 6, 2025 Thank you, Luis! BTW, you can absolutely set up Lyro to work with WhatsApp - just navigate to Configure > Channels > and toggle WhatsApp on :) As for training Lyro on your website, I'm not sure what you mean, but Lyro should be absolutely fine scraping your product pages and learning from them. Reach out to us at support@tidio.net and we'll help you out VR Verified Reviewer SeniorvMarketing Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Simple, Smart, and Efficient Support Tool" June 17, 2025 5.0 Overall, my experience with Tidio has been smooth and positive. It’s easy to set up, the AI works well, and it helps us manage customer support more efficiently. With less reliance on human performance. The era of live chat is moving away to AI chat and ticketing system Pros Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company. Cons What I don’t like is that to scale up and unlock advanced features, you need the PRO plan, which is nearly 5x more expensive than the basic one. Like custom API connection - only in PRO Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing Tidio Ease of use and pricing, 5 years back when I was implementing this solution Review Source Response from Tidio June 18, 2025 Thank you for the review :) CR Carl R. Managing Director Financial Services Used the software for: Less than 6 months ### "Great Value Chat Platform with Smart Automation" June 9, 2025 5.0 Overall, Tidio has been a great addition to our customer journey. It gave us an instant way to engage with site visitors and capture leads in real time. The setup was quick, the live chat works reliably, and the chatbot automation has helped reduce repetitive queries. It's not perfect, but for the price and ease of use, it’s one of the best live chat tools I’ve used, especially for small, service-driven businesses like ours. Pros Tidio was incredibly easy to set up and customise. I loved how quickly I could get live chat up and running on my website without needing any technical help. The chatbot builder is intuitive and flexible, which made it simple to automate FAQs and lead capture. The integration with email and Messenger is a nice touch too,everything is in one place. It’s also lightweight and doesn’t slow down the site. Great value for the features you get. Cons Some of the more advanced automation features are locked behind higher-tier plans, which can feel a bit limiting when you're just starting out. I also found the analytics a little basic, more detailed reporting or user journey tracking would be helpful. Lastly, while the interface is clean, navigating between chats and settings isn’t always as smooth as it could be. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Tidio We considered HubSpot Live Chat, LiveChat, and Intercom. While each had strengths, Tidio stood out for its balance of features, affordability, and ease of setup, especially for a lean team wanting fast lead capture without the overhead of a full CRM platform. Review Source Response from Tidio July 10, 2025 Hi Carl, thank you so much for this review! AJ Abhishek J. Web Developer Retail Used the software for: 2+ years ### "Best AI Chat Bot " June 13, 2025 5.0 I am using tidio chatbot from 3 years initially we were using some random chatbot but then we switch to tidio, Lyro agent is best when agents is not available agent takes care of customer with relevant information. Pros Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge base, wordpress integration, bot appearance, etc. Cons Sometimes tidio chat not load on every page on my website or it takes sometime to load the widget. I don't know this issue is related with my website or chatbot but there's an issue. I noticed many times. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Because i like Lyro AI Agent in tidio. Then we switched to tidio. Review Source Response from Tidio June 23, 2025 Thank you, Abhishek, for taking the time to review Tidio :) BP Brady P. Director of Customer Support Government Administration Used the software for: Less than 6 months ### "Game-Changer for Our Support, Customer Success Teams! " June 10, 2025 5.0 Our experience with Tidio has been fantastic. It’s incredibly intuitive, easy to implement, and the impact was immediate. We’ve seen a significant drop in repetitive tickets and faster resolution times thanks to the AI chatbot. It’s helped our support team scale without sacrificing quality, and customers get what they need quicker than ever. Tidio has become an essential part of our support strategy—we genuinely love it. Pros I am a huge fan of Tidio, specifically Lyro AI chatbot. The implementation is so easy, I was basically setup in a single day and now spend my time simply updating questions my bot cannot answer. The tool tells me exactly what is missing when questions are asked and our customers and internal teams LOVE this. Cons Overall I am extremely happy, but it is tedious to update Zendesk articles. They do not currently sync, so if I make changes I have to delete and re-upload. Since we are a startup and growing rapidly, I am update HC articles daily so this slows me down. Alternatives considered [Kommunicate](https://www.capterra.com/p/172677/Kommunicate/) Reason for choosing Tidio Ease of setup, customer support, overall experience. Switched from [Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Because I got 2% resolution after 12 months. Review Source Response from Tidio June 12, 2025 Thank you, Brady! I'll pass this along to the product team, I'm sure they'll find this interesting. We'd love to hear more about your switch from Zendesk to Tidio. Would you mind sending me an email? It would mean the world to me to learn about your experience, results, and your business. aG aniket G. Webflow Developer Marketing and Advertising Used the software for: 1-2 years ### "Easy to use Chat Bot for website" September 17, 2025 5.0 I am using tidio from 1.5 year. It is super easy to transfer knowledge to new person. Previously we were using tawkto but that is not that much good as compare to tidio. Pros I am using tidio from long time, it is easy to learn for new user. Whenever our client come on website they can send us message through tidio that is great. Cons When i use tidio on my linux pc i don't get notifications. Overall i don't have any issue with tidio. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Lot of challenges in tawk to chatbot. it is disconnection from website again and again automatically Review Source Response from Tidio September 30, 2025 Thank you for the review! In case any issues with notifications, don't hesitate to reach out at support@tidio.net, the Team will be there to assist! AA Akeem A. Managing Partner Accounting Used the software for: 2+ years ### "Tidio for Real Time Messaging and Customer Support " August 10, 2025 5.0 Pros Tidio is a comprehensive platform for customer support that I use on a daily basis at workplace. I am able to solve tax bugs and issues remotely with Tidio. Cons It is nearly four years since I incorporated Tidio. I have never come across any aspect that needed much attention from the vendor technical team. Review Source Response from Tidio August 25, 2025 Thank you Akeem for your kind words, it means a lot! AW Angela W. Owner Business Supplies and Equipment Used the software for: 6-12 months ### "Love this site/app" June 9, 2025 5.0 It is easy to navigate, learns real quick so my customers get just what they need right when they need it and set up was a breeze too Pros I absolutely love this app it is so helpful , it guides my customers to just the right places to encourage them to buy something, answers all their questions and my customers all love that I have it. Because response times are so much better for them now Cons I don't think there was anything that I didn't like about this assistance on my site. This is just what I needed to increase sales Review Source Response from Tidio January 30, 2026 We're very grateful for your review, Angela! ML Melanie L. Sales Manager Hospitality Used the software for: 6-12 months ### "Streamlined Customer Engagement" July 2, 2025 5.0 Our overall experience with Tidio has been largely positive. We found it to be a powerful and user-friendly tool that significantly improved our customer interactions and lead generation efforts, primarily due to its ease of use and effective workflows and automation features. Pros ts ease of use made implementation a breeze, and the powerful workflows and automation have significantly boosted our efficiency in lead generation and customer support. Cons Social Media Integration: We found the integration with our social media accounts less than ideal. Instead of directly connecting to our business pages, Tidio often accessed our personal accounts and displayed other pages we manage, which created an unnecessary hurdle. Review Source Response from Tidio January 30, 2026 Thank you, so much, Melanie! VN Vahid N. English Teacher E-Learning Used the software for: 2+ years ### "Does all it needs to do, and does it well" June 16, 2025 5.0 Pros Have been using it for quite a while and everything works well. Haven't had time to setup the AI flows but the ones that I have up do well. The impact on pagespeed is manageable. Cons The quota for the number of chats that can be started with the standard plan isn't enticing. Could be higher for the free plan, especially with the page visited feature. Review Source Response from Tidio January 30, 2026 We're thrilled, Vahid, you're enjoying the product! IS Ivica S. Digital Marketing Manager Online Media Used the software for: Less than 6 months ### "Great AI assistant" July 3, 2025 5.0 Overall, I am very happy with this piece of software. Much easier to use than other AI solutions I have seen. The company I am working for is facing pain with setting up the other AI solution and they are suffering a lot. I have avoided all that suffering Pros It's very easy to use, extremely easy to feed it with the new content, and the control panel is very intuitive and easy to use. Setting up the AI on my website took me about 10-15 minutes, and it was automatically active and working. Impressive! Cons There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to visitors, which I don't know how to turn off now. Maybe a suggestion to creators... it would be great if you can set that it to catch the newly published page in WP and automatically index everything inside. Review Source Response from Tidio July 7, 2025 Ivica, thank your for reviewing Tidio! You can turn off the welcome message in the flows builder :) https://help.tidio.com/hc/en-us/articles/5472137896988-Edit-your-initial-message-first-flow TP Taylor P. Reservation Specialist Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great product" June 18, 2025 5.0 Positive! Easy to navigate and set up a chat bot, integrated well with our website and easy to add users, messages and change up the chat box to how you want it to look! Pros Tidio is an easy-to-use chat platform that was uncomplicated to add as an extension to our website. We are a Whitewater Rafting Company, and it's helpful to be able to answer questions for clients on the go. Cons Honestly, there's nothing that really bothers me about it. It's a fairly straightforward, easy to use program. Review Source Response from Tidio January 30, 2026 Thanks, Taylor! Happy you're enjoying using Tidio :) TG Tim G. Customer Service Executive Civil Engineering Used the software for: 2+ years ### "Makes it easy to chat with website visitors in real-time." July 21, 2025 5.0 Tidio helped us respond to questions more quickly - especially from new leads. It’s generated more conversations and made it easier to assist people even after hours. Pros I appreciate that I can tell who is viewing and beginning a chat accordingly. I’m too busy to deal with FAQs and the chatbot eliminates a lot of time spent on that. Cons It’s a bit buggy on mobile and editing chatbot flows is not very intuitive at first pass. Though it's not a big issue. Review Source Response from Tidio July 22, 2025 Thank you, Tim! Appreciate the review mS michael S. vp Retail Used the software for: 2+ years ### "one of the best chat software that is modern, feature rich with Ai built in." June 10, 2025 5.0 The software allows me to answer chats quickly. Has installer software no your Mac and PC so you don't have to have your browser open to receive chats. That is a big deal that many people overlook. Pros fantastic interface and features. intuitive interface. Ability to connect your e-mail inbox as well as integrate with Facebook Messenger and Instagram messages. Cons pricing sometimes increases but hasn't in a while. They did it twice but I think they'll no longer do that. Their feature set has greatly increased though. Review Source Response from Tidio June 12, 2025 Thank you for leaving a review, Michael! TD Tanya D. Lead Technical Recruiter Information Technology and Services Used the software for: I used a free trial ### "Great Chatbot for the Recruitment Industry" October 27, 2025 5.0 We're using tidio on our company's website from a very long time, and it is very smooth when it comes to communicate with candidates. Earlier we used to miss questions or enquires from candidates because they sent us on mail and now they easily get support using tidio. Pros Using tidio on our website now candidates get instant response from AI or from available team member. Overall, it’s been a big help in improving how we communicate with applicants. Cons I think we're in free plan because i get notification that 100/100 we used flows. I think free plan has less flows but we will upgrade plan for sure. Review Source Response from Tidio December 11, 2025 Thank you Tanya for your kind words! MA Marvin A. AI Opeations Manager Information Technology and Services Used the software for: 1-2 years ### "An All-In-One Chatbot to boost the transfer of knowledge" June 11, 2025 5.0 Tidio and especially the Chatbot Lyro helped a lot in giving relevant information fast, combined with Flows it is a perfect way of giving our product knowledge to customers Pros Easy to set up and very intuitive Flows. Many options to costumize the Bot and everything just fits perfectly together Cons There are some small features missing, that are not deal breaker, but nice to have like checking for specific contact property or giving specific sources a higher importance. Review Source Response from Tidio June 12, 2025 Marvin, thank you so much for the review! We'd love to hear what features you'd like us to include, so drop us a line at support@tidio.net SM Samantha M. My experience Telecommunications Used the software for: 2+ years ### "Easy to use!" June 11, 2025 5.0 Overall, my experience with the platform has been positive. It provides tools that help enhance and streamline its usability. Pros What I like the most is how easy the platform is to use, I like the variety of tools it offers, like Lyro, the AI assistant. I can track my usage with reports and easily downland invoices. Cons The design could be improved-for example, by enhancing the inbox and adding more options, suchs as the ability to change the notification sound for new messages. Review Source Response from Tidio June 12, 2025 We appreciate the review, Samantha! VB Vishnu B. Full-stack Developer Information Technology and Services Used the software for: 6-12 months ### "Boosts Engagement, UI Could Use a Refresh" September 17, 2025 5.0 Even with the UI bugs and issues, Tidio remains a strong marketing and customer service tool. It has helped us convert more visitors into paying customers, and the automation has reduced our workload significantly. overall Value for Money tool. Pros Tidio has been excellent at boosting my engagement on our website. The chatbot is very resposive and do a great job of keeping visitors engaged until a human agent can take over. Security is good. Cons The user interface, while functional, looks slightly outdated compared to some competitors. Navigation between features could be smoother. Review Source Response from Tidio September 30, 2025 We appreciate your feedback! Currently we're working on the panel look updates, so stay tuned! AG Aniket G. Web Developer Information Technology and Services Used the software for: 2+ years ### "Good Experience with Tidio " May 20, 2025 5.0 I'm using Tidio From 4 Years my overall experience is really good just a minor suggestion if we can set widget position on website more specifically then it would be great. Currently there are limited option for position. Pros Tido is very Good chatbot for custom coded websites and WordPress websites. Also, now a days Lyro AI also working really good. Cons When i try to access tidio on my wordpress website but tidio opens in there website not on WordPress dashboard. This not looks good to me. Review Source Response from Tidio May 22, 2025 Thank you, Aniket, for the review! I'll pass your suggestions to the product team. JL Jade L. Customer Relations Retail Used the software for: 2+ years ### "Great live chat tool" June 4, 2025 5.0 Great, use it daily and not had issues with it. Customer service is great as well and get back to you quickly Pros Easy to use and to talk to your customers, can look at past conversations, search and attach attachments Cons That if the set up is not correct that sometimes messages when offline do not go to inbox - this has now been resolved Review Source Response from Tidio June 6, 2025 Jade, this is great, thank you! GA Giovanni A. Programmer Program Development Used the software for: 2+ years ### "Everything done well" June 10, 2025 5.0 Pros its ease of use, the very few steps required to install the plugin on your site, and the ease with which users use it Cons I didn't find anything in particular to criticize, every aspect of the tool is simple and intuitive and those very few times I had to ask for help via chat I got immediate answers Review Source Response from Tidio June 12, 2025 Thank you, Giovanni! Similar Products Featured ## Related categories [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Chatbot](https://www.capterra.com/chatbot-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.