--- title: "Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tidio the right Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144040/Tidio-Chat/reviews/" page_type: "reviews" language: "en" --- Tidio 4.7 (590) [View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Tidio Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews MD Monika D Software EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support.“ November 22, 2025 IS Ivica S Digital Marketing ManagerOnline Media, Self-employedUsed the software for: Less than 6 months. “There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to visitors, which I don't know how to turn off now.“ July 3, 2025 KS KRISANPAL S Digital Marketing ExecutiveWriting and Editing, Self-employedUsed the software for: I used a free trial. “Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can also see analytics report like how many visitors have come to your platform, by stopping at which places, you can see from which country the visitors are, what have they come to see.“ September 25, 2025 ML Margaret L OwnerE-Learning, 2 - 10 employeesUsed the software for: 1-2 years. “Also, I had computer security problems because I was using it with Wordpress and I didn't have a good security running. If using with Wordpress, security must be good and kept up to date.“ December 25, 2025 CF Claudio F CEO and FounderAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool.“ June 11, 2025 PS Paulo S CEORetail, Self-employedUsed the software for: Less than 6 months. “The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it was cancelled without any explanation or attempt to reschedule.“ June 29, 2025 OM Ollie M Business Support TechnicianInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks and less time wasted on unnecessary phone calls“ June 10, 2025 Greg R EDConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus.“ June 17, 2025 ## Showing most helpful reviews Showing 1-25 of 590 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Guillermo G. CEO Renewables & Environment Used the software for: I used a free trial ### "Powerful tool for sales and service" May 26, 2025 5.0 The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed). Still working around the clock to test the configuration in my site Pros Easy to use, simple to install, friendly app and interfase, the new Lyro works very well and the training is simple enough to get on production very fast, even while you are still training the agent to give more and better answers Cons Whish the trial period was a little longer, it takes a few days to get a handle of the configurations, not enough time to evaluate results in production Alternatives considered [Landbot](https://www.capterra.com/p/153051/Landbot/)[ChatBot](https://www.capterra.com/p/166420/ChatBot/) Reason for choosing Tidio Features, AI chat and scalability to other instances of my business Review Source Response from Tidio May 27, 2025 Thank you, Guillermo, for the thoughtful review! CAH CESAR ALBERTO H. Director of Marketing and Branding Automotive Used the software for: Less than 6 months ### "Automation all in one place, For Marketing Guys, Who doesn't Know Code" June 30, 2025 5.0 I really like, even though the details I mention before, for normal use, between basic and intermate automation, Tidio really make it very well specially in the simplicity, intuitive and easy to use without code, because for a marketing guy who doesn't know code, but want to automate it's social media, Tidio is the right tool to use. Pros What I liked the most of Tidio is it's Flexibility and intuitive website that allows you to automation all in one place, for example with an eassy flow I create, I automate, My whatsapp business, Instagram and Facebook's buisines, All in one place, The best part without knowing code Cons The lack of more automatization opcions in Whatsapp, Specially the lack of LYRO AI AGENT in whatsapp, because in Mexico most of my clients use Whatsapp more than the widget on the website, And for my buyer persona it's critical to have more automatation options in whatsapp both in Flows, like with the Integratio of LYRO IA AGENT on whatsapp. Switched from [n8n.io](https://www.capterra.com/p/198028/n8n-io/) It was really complicate, and Really expensive, The worst part of N8N was that for a marketing guy like me, that only want to automate some process, It was really complicate beacuse in contrast of Tidio, In N8N you need to know code and more tecnical stuff Review Source Response from Tidio July 2, 2025 Thank you, Cesar for the review! Good news – you can set Lyro up to work with WhatsApp. See this help center tutorial: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h\_01HXH9YDMS92FQXGBEQG5CF5SY If you need any additional help, reach us at support@tidio.net Hope this helps :) Gracias, César, por la reseña. ¡Buenas noticias! Puedes configurar Lyro para que funcione con WhatsApp. Consulta este tutorial del centro de ayuda: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h\_01HXH9YDMS92FQXGBEQG5CF5SY Si necesitas ayuda adicional, contáctanos en support@tidio.net ¡Esperamos que te sea útil! :) CJ Calvin J. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Lied to my face" November 4, 2025 1.0 My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future. Pros Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly. Cons Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience. Review Source Response from Tidio December 11, 2025 Thank you for leaving your feedback. We are sorry that your experience with our Partner Programme was not entirely successful. Verifying feedback and reports from our customers is our priority. I have received a response from the team that we contacted you via PartnerStack as well as via email. Please check and provide feedback so that we can address the issue and resolve any issues that may arise. GC Grimault C. PDG Internet Used the software for: 2+ years ### "The best solution to never miss a visitor in our virtual spaces" June 30, 2025 5.0 Tidio has become a strategic tool in our 3D Atlantis environments. It keeps us connected to visitors, even when we're offline, offering a professional and human digital welcome. We recommend it to all our clients—it’s a powerful way to boost engagement and conversions. Pros The real-time visitor notification is incredibly valuable. As soon as someone enters our Atlantis virtual space, we get alerted and can jump in to welcome them live. The interface is smooth and user-friendly, and the free version already covers the essentials. It's perfect for enhancing customer experience in a 3D immersive environment. Cons The affiliate link management is tricky, especially since we install Tidio for all our clients. We would appreciate a more centralized dashboard or clearer tracking system for affiliate installations. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Tidio The real-time visitor alerts are by far the most valuable feature. As soon as someone enters our Atlantis virtual space, we’re instantly notified and can welcome them live. The interface is intuitive, and the free version is more than enough to get started. It’s the perfect add-on for enhancing customer experience in a 3D immersive environment. Review Source Response from Tidio July 1, 2025 Thank you, Grimault for your review! LRH LUIS RODRIGO H. Marketing and Branding Coordinator Automotive Used the software for: Less than 6 months ### "TIDIO automation for those who Don't know Code, Specially for the Marketing Guys" June 3, 2025 5.0 In general is really intuitive and easy to use even if you don't know code, this is so important for marketing guys like Me, who don't want to complicate a lot of the stuff, the Flows is a really strong option to automate the process in your buissnes and for my Experience using it to automate process, Is really handy and useful, I think to only cons is the lack of AI agent on whatsapp that's a really shame, beacuase my clients use more whatsapp than livechat Pros What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and It's really intuitive to use, Speciallly the Flows, This is a little bit more than n8n, but it's worth it, I Really like the easy to use even when you didn't Know Code, It's perfect for Us that we are Marketing Guys Cons I think the least stuff that I like, maybe is that a little complicate to match information using a website, For example in my website couldn't match the subcategory of products, but yes for the landing page and contact, So I have to put the information even more manual, And maybe I will say especially the lack of integration of AI AGENT on whatsapp, that I think is crucial beacause In Mexico, We use whatsapp a lot instead of a Live Chat. Switched from [n8n.io](https://www.capterra.com/p/198028/n8n-io/) n8n was literaly for programing guys, I didn't Know programing, But Tidio was easy to use even though I don't know code Review Source Response from Tidio June 6, 2025 Thank you, Luis! BTW, you can absolutely set up Lyro to work with WhatsApp - just navigate to Configure > Channels > and toggle WhatsApp on :) As for training Lyro on your website, I'm not sure what you mean, but Lyro should be absolutely fine scraping your product pages and learning from them. Reach out to us at support@tidio.net and we'll help you out VR Verified Reviewer SeniorvMarketing Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Simple, Smart, and Efficient Support Tool" June 17, 2025 5.0 Overall, my experience with Tidio has been smooth and positive. It’s easy to set up, the AI works well, and it helps us manage customer support more efficiently. With less reliance on human performance. The era of live chat is moving away to AI chat and ticketing system Pros Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company. Cons What I don’t like is that to scale up and unlock advanced features, you need the PRO plan, which is nearly 5x more expensive than the basic one. Like custom API connection - only in PRO Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing Tidio Ease of use and pricing, 5 years back when I was implementing this solution Review Source Response from Tidio June 18, 2025 Thank you for the review :) CR Carl R. Managing Director Financial Services Used the software for: Less than 6 months ### "Great Value Chat Platform with Smart Automation" June 9, 2025 5.0 Overall, Tidio has been a great addition to our customer journey. It gave us an instant way to engage with site visitors and capture leads in real time. The setup was quick, the live chat works reliably, and the chatbot automation has helped reduce repetitive queries. It's not perfect, but for the price and ease of use, it’s one of the best live chat tools I’ve used, especially for small, service-driven businesses like ours. Pros Tidio was incredibly easy to set up and customise. I loved how quickly I could get live chat up and running on my website without needing any technical help. The chatbot builder is intuitive and flexible, which made it simple to automate FAQs and lead capture. The integration with email and Messenger is a nice touch too,everything is in one place. It’s also lightweight and doesn’t slow down the site. Great value for the features you get. Cons Some of the more advanced automation features are locked behind higher-tier plans, which can feel a bit limiting when you're just starting out. I also found the analytics a little basic, more detailed reporting or user journey tracking would be helpful. Lastly, while the interface is clean, navigating between chats and settings isn’t always as smooth as it could be. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Tidio We considered HubSpot Live Chat, LiveChat, and Intercom. While each had strengths, Tidio stood out for its balance of features, affordability, and ease of setup, especially for a lean team wanting fast lead capture without the overhead of a full CRM platform. Review Source Response from Tidio July 10, 2025 Hi Carl, thank you so much for this review! aG aniket G. Webflow Developer Marketing and Advertising Used the software for: 1-2 years ### "Easy to use Chat Bot for website" September 17, 2025 5.0 I am using tidio from 1.5 year. It is super easy to transfer knowledge to new person. Previously we were using tawkto but that is not that much good as compare to tidio. Pros I am using tidio from long time, it is easy to learn for new user. Whenever our client come on website they can send us message through tidio that is great. Cons When i use tidio on my linux pc i don't get notifications. Overall i don't have any issue with tidio. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Lot of challenges in tawk to chatbot. it is disconnection from website again and again automatically Review Source Response from Tidio September 30, 2025 Thank you for the review! In case any issues with notifications, don't hesitate to reach out at support@tidio.net, the Team will be there to assist! AJ Abhishek J. Web Developer Retail Used the software for: 2+ years ### "Best AI Chat Bot " June 13, 2025 5.0 I am using tidio chatbot from 3 years initially we were using some random chatbot but then we switch to tidio, Lyro agent is best when agents is not available agent takes care of customer with relevant information. Pros Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge base, wordpress integration, bot appearance, etc. Cons Sometimes tidio chat not load on every page on my website or it takes sometime to load the widget. I don't know this issue is related with my website or chatbot but there's an issue. I noticed many times. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Because i like Lyro AI Agent in tidio. Then we switched to tidio. Review Source Response from Tidio June 23, 2025 Thank you, Abhishek, for taking the time to review Tidio :) BP Brady P. Director of Customer Support Government Administration Used the software for: Less than 6 months ### "Game-Changer for Our Support, Customer Success Teams! " June 10, 2025 5.0 Our experience with Tidio has been fantastic. It’s incredibly intuitive, easy to implement, and the impact was immediate. We’ve seen a significant drop in repetitive tickets and faster resolution times thanks to the AI chatbot. It’s helped our support team scale without sacrificing quality, and customers get what they need quicker than ever. Tidio has become an essential part of our support strategy—we genuinely love it. Pros I am a huge fan of Tidio, specifically Lyro AI chatbot. The implementation is so easy, I was basically setup in a single day and now spend my time simply updating questions my bot cannot answer. The tool tells me exactly what is missing when questions are asked and our customers and internal teams LOVE this. Cons Overall I am extremely happy, but it is tedious to update Zendesk articles. They do not currently sync, so if I make changes I have to delete and re-upload. Since we are a startup and growing rapidly, I am update HC articles daily so this slows me down. Alternatives considered [Kommunicate](https://www.capterra.com/p/172677/Kommunicate/) Reason for choosing Tidio Ease of setup, customer support, overall experience. Switched from [Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Because I got 2% resolution after 12 months. Review Source Response from Tidio June 12, 2025 Thank you, Brady! I'll pass this along to the product team, I'm sure they'll find this interesting. We'd love to hear more about your switch from Zendesk to Tidio. Would you mind sending me an email? It would mean the world to me to learn about your experience, results, and your business. KS KRISANPAL S. Digital Marketing Executive Writing and Editing Used the software for: I used a free trial ### "2025 Tidio Review Best Live Chat and Chatbot Tools for Businesses" September 25, 2025 4.0 Tidio is a very advanced and helpful customer communication platform which is very beneficial for every business. On this platform you can use Appive chat, email, social media messages, AI chatbots and etc. on a single platform. This platform has been created for those businesses which want to provide quick and better facilities to their clients and customers. The experience of using Tidio is very good and user friendly, due to which visitors coming to the website can easily connect and fast and with this you can also answer their questions. If you are busy or cannot attend live chatbots, Tidio Chatbots work for you by sending automated replies, such as showing you product suggestions, displaying lead generation forms, and answering FAQs. You can also customize these autoflows to suit your business needs, such as sending messages, updating orders, or setting appointment reminders. Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can also see analytics report like how many visitors have come to your platform, by stopping at which places, you can see from which country the visitors are, what have they come to see. The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS. It has many advantages which include easy to use dashboard, options of free plans as well, AI chatbot automation, real time visitor monitoring and there are paid plans for the benefits as well, and if we talk about its disadvantages along with its advantages then there are many disadvantages as well in which only 50 free chats are available every month, for advanced tools or advanced AI one has to buy a paid tool which is not available in the free plans, and if we talk about the price then the free plan is suitable for basic needs and if you want a little advanced level chatbots email automation then you will have to buy a paid plan and the paid plan also keeps getting upgraded as per the features. After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can help small to big businesses, you just need to know how to use it and understand its plans, its dashboard is very easy to use, you will understand it easily which will help you in taking your customer support to the next level. Pros The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses. Cons While the downside is limited free chats (only 50 per month), advanced AI and marketing tools require a paid subscription. Small businesses may not be able to afford this easily. Review Source Response from Tidio October 16, 2025 Thank you very much for the extensive and detailed review! AW Angela W. Owner Business Supplies and Equipment Used the software for: 6-12 months ### "Love this site/app" June 9, 2025 5.0 It is easy to navigate, learns real quick so my customers get just what they need right when they need it and set up was a breeze too Pros I absolutely love this app it is so helpful , it guides my customers to just the right places to encourage them to buy something, answers all their questions and my customers all love that I have it. Because response times are so much better for them now Cons I don't think there was anything that I didn't like about this assistance on my site. This is just what I needed to increase sales Review Source Response from Tidio January 30, 2026 We're very grateful for your review, Angela! PR Pallavi R. Senior Software Engineer Computer Software Used the software for: 2+ years ### "Best Chatbot for Seamless Multi-Channel Communication" October 5, 2025 5.0 Our experience with Tidio has been positive, as my team has been using it for the past two years. We have successfully integrated it into our application and social media channels. Pros I have integrated the chatbot into my application and social media channels. It supports multi-channel messaging, enabling my team to respond to customers quickly and efficiently through a unified inbox. Cons I faced a challenge integrating the chatbot on my Linux device for the first time; it was tough, but I managed it successfully. Review Source Response from Tidio October 16, 2025 Thank you for your feedback! aK areena K. Marketing Executive Information Technology and Services Used the software for: 6-12 months ### "Secure and Trustworthy Communication Tool" September 13, 2025 5.0 Once you get used to tidio, Then tidio becomes a trustworthy partner for customer engagement. The peace of the mind it provides in security is worth the efforts we put in it. Pros One of the best thing I like about the tidio most is its security. With encrypted communication, I feel comfortable handling my confidential customer data. The platform feel is reliable. Cons The downside is that some of the complex and advance features can feel overwhelming at first. But the automation options are so powerful. But they do require a bit learning curve to understand. Review Source Response from Tidio September 15, 2025 Thank you so much for your kind words and for taking the time to share your experience with Tidio! We really appreciate your feedback. Your success is our priority, so if you ever have questions or need guidance, don’t hesitate to reach out. TP Taylor P. Reservation Specialist Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great product" June 18, 2025 5.0 Positive! Easy to navigate and set up a chat bot, integrated well with our website and easy to add users, messages and change up the chat box to how you want it to look! Pros Tidio is an easy-to-use chat platform that was uncomplicated to add as an extension to our website. We are a Whitewater Rafting Company, and it's helpful to be able to answer questions for clients on the go. Cons Honestly, there's nothing that really bothers me about it. It's a fairly straightforward, easy to use program. Review Source Response from Tidio January 30, 2026 Thanks, Taylor! Happy you're enjoying using Tidio :) AG Aniket G. Website Developer Food & Beverages Used the software for: 2+ years ### "Overall a Great Experience with Tidio Chat Bot and Lyro AI Agent " May 24, 2025 5.0 Starting from integration to daily use tidio works well on all scenarios like Customer Support, Ai Chat bot, ticket handling, etc. I used others chatbot also tidio works well as compared to other bots. Pros Tidio is Good AI chat bot supports all type of integrations with wordpress. Also we can change the appearance of the widget. Cons When i'm testing the bot sometimes Lyro AI Agent shares irrelevant info to website customers which is not good, but i think this is because of knowledge that bot have Review Source Response from Tidio May 30, 2025 Thanks, Aniket! Potential suboptimal results may arise when the input data sources are inconsistent or outdated. You can address this by training Lyro on your FAQs, websites, etc. Plus, you can groom question-answer pairs to guarantee best results. Have a look at https://help.tidio.com/hc/en-us/articles/14543666652316-Data-sources-Lyro-s-knowledge-base and shoot us a an email at support@tidio.net. Thank you so much for taking the time to review Tidio! RM Rian M. Founder Marketing and Advertising Used the software for: 1-2 years ### "Best Live Chat Platform for Websites" May 1, 2025 5.0 We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to provide proper workflow and their integrations is beautiful. Pros The live Chat with Tidio is a must have for all of our websites for our clients. We aboslutely love their workflow and ui. Cons The pricing is a little high but completely worth it. We're not able to enable full features for most clients but the ones that want to invest a little bit more love it. Review Source Response from Tidio May 2, 2025 Thank you so much, Rian, for this review, we're pumped! APP Aabbeygaius Prince P. Marketing Manager Computer Hardware Used the software for: 2+ years ### "Simple and Effective to Get More Converstion" June 11, 2025 5.0 Very Good – Tidio is a useful tool for customer engagement, especially the chatbot. But there's room for improvement in terms of chat design and template variety Pros I like the chatbot feature. It's easy to set up and helps automate customer support effectively, which will help increase conversions. Cons The chat templates are limited and not very flexible. It would be great to have more customization Options Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Reason for choosing Tidio User Friendlyness of Tidio made the Changes Review Source Response from Tidio June 16, 2025 Thanks, Aabbeygaius, for leaving this review :) mS michael S. vp Retail Used the software for: 2+ years ### "one of the best chat software that is modern, feature rich with Ai built in." June 10, 2025 5.0 The software allows me to answer chats quickly. Has installer software no your Mac and PC so you don't have to have your browser open to receive chats. That is a big deal that many people overlook. Pros fantastic interface and features. intuitive interface. Ability to connect your e-mail inbox as well as integrate with Facebook Messenger and Instagram messages. Cons pricing sometimes increases but hasn't in a while. They did it twice but I think they'll no longer do that. Their feature set has greatly increased though. Review Source Response from Tidio June 12, 2025 Thank you for leaving a review, Michael! BT Ben T. Renovation Project Manager Construction Used the software for: 2+ years ### "Tidio puts a modern spin on our customer communication." July 6, 2025 4.0 It has helped us book out that browsing visitor as a consultation, after hours and when the office is empty. Pros We use Tidio on our website to assist homeowners on our website looking for remodeling services. It immediately responds, and we have used the chatbot to respond to frequently asked questions about permits and timelines. Cons It occasionally sends chats to the wrong place when multiple agents are on, and integrating with CRM was more difficult. Review Source Response from Tidio July 7, 2025 Thanks, Ben, for the review! MA Marvin A. AI Opeations Manager Information Technology and Services Used the software for: 1-2 years ### "An All-In-One Chatbot to boost the transfer of knowledge" June 11, 2025 5.0 Tidio and especially the Chatbot Lyro helped a lot in giving relevant information fast, combined with Flows it is a perfect way of giving our product knowledge to customers Pros Easy to set up and very intuitive Flows. Many options to costumize the Bot and everything just fits perfectly together Cons There are some small features missing, that are not deal breaker, but nice to have like checking for specific contact property or giving specific sources a higher importance. Review Source Response from Tidio June 12, 2025 Marvin, thank you so much for the review! We'd love to hear what features you'd like us to include, so drop us a line at support@tidio.net AG Aniket G. Web Developer Information Technology and Services Used the software for: 2+ years ### "Good Experience with Tidio " May 20, 2025 5.0 I'm using Tidio From 4 Years my overall experience is really good just a minor suggestion if we can set widget position on website more specifically then it would be great. Currently there are limited option for position. Pros Tido is very Good chatbot for custom coded websites and WordPress websites. Also, now a days Lyro AI also working really good. Cons When i try to access tidio on my wordpress website but tidio opens in there website not on WordPress dashboard. This not looks good to me. Review Source Response from Tidio May 22, 2025 Thank you, Aniket, for the review! I'll pass your suggestions to the product team. PA Panchal A. Administrator Online Media Used the software for: 6-12 months ### "Tidio Chat Review 2025: Features, Pros and Cons." June 28, 2025 5.0 It is one of the best fits for businesses ranging from small to medium operations looking to incorporate an AI chatbot and automation. Pros It is quite customizable and has powerful automation features. Its user-friendly interface helps site visitors and customers communicate effectively. It integrates well with WordPress, making it a preferred choice. Cons It has a limited free plan, but for a large customer base, a paid plan will be required. The hosting site must have a good internet speed to ensure the smooth functioning of the Tidio chat. Review Source Response from Tidio June 30, 2025 Hi Panchal! Thank you for this review :) SS Sebastian S. Head of Marketing Information Technology and Services Used the software for: 2+ years ### "Tidio is a very nice chatbot" June 12, 2025 5.0 Pros Tidio is easy to understand and with multiple Platforms like Instagram and the Website compatible. You can build huge automatism with it. Cons The all in one Plattform where u get all the messages from the potential clients. I am using it now for multiple years and it works well. Review Source Response from Tidio June 16, 2025 Sebastian, thank you! OR Owen R. founder Apparel & Fashion Used the software for: I used a free trial ### "Tidio is killing the game " June 20, 2025 5.0 I have only used tidio for a short period of time, but it is a great tool and i am looking forward to implementing it in business. Pros I think it is an incredible AI chatbot, but tidio does a great job of making the ux and ui very attractive to the eye and the user behind the keyboard Cons I really have not been able to find anything that i dislike about it. It has been a very smooth experience from discovery to use Review Source Response from Tidio January 30, 2026 Hi Owen! Thank you for sharing your feedback! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.