--- title: "Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tidio the right AI Agents for Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/144040/Tidio-Chat/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Tidio 4.7 (590) [View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Tidio Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews MD Monika D Software EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support.“ November 22, 2025 IS Ivica S Digital Marketing ManagerOnline Media, Self-employedUsed the software for: Less than 6 months. “There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to visitors, which I don't know how to turn off now.“ July 3, 2025 CF Claudio F CEO and FounderAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool.“ June 11, 2025 PS Paulo S CEORetail, Self-employedUsed the software for: Less than 6 months. “The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it was cancelled without any explanation or attempt to reschedule.“ June 29, 2025 KS KRISANPAL S Digital Marketing ExecutiveWriting and Editing, Self-employedUsed the software for: I used a free trial. “Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can also see analytics report like how many visitors have come to your platform, by stopping at which places, you can see from which country the visitors are, what have they come to see.“ September 25, 2025 Greg R EDConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years. “The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus.“ June 17, 2025 OM Ollie M Business Support TechnicianInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks and less time wasted on unnecessary phone calls“ June 10, 2025 BJ Brendan J AdministratorEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month.“ December 5, 2024 ## Showing most helpful reviews Showing 1-25 of 590 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Guillermo G. CEO Renewables & Environment Used the software for: I used a free trial ### "Powerful tool for sales and service" May 26, 2025 5.0 The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed). Still working around the clock to test the configuration in my site Pros Easy to use, simple to install, friendly app and interfase, the new Lyro works very well and the training is simple enough to get on production very fast, even while you are still training the agent to give more and better answers Cons Whish the trial period was a little longer, it takes a few days to get a handle of the configurations, not enough time to evaluate results in production Alternatives considered [Landbot](https://www.capterra.com/p/153051/Landbot/)[ChatBot](https://www.capterra.com/p/166420/ChatBot/) Reason for choosing Tidio Features, AI chat and scalability to other instances of my business Review Source Response from Tidio May 27, 2025 Thank you, Guillermo, for the thoughtful review! CAH CESAR ALBERTO H. Director of Marketing and Branding Automotive Used the software for: Less than 6 months ### "Automation all in one place, For Marketing Guys, Who doesn't Know Code" June 30, 2025 5.0 I really like, even though the details I mention before, for normal use, between basic and intermate automation, Tidio really make it very well specially in the simplicity, intuitive and easy to use without code, because for a marketing guy who doesn't know code, but want to automate it's social media, Tidio is the right tool to use. Pros What I liked the most of Tidio is it's Flexibility and intuitive website that allows you to automation all in one place, for example with an eassy flow I create, I automate, My whatsapp business, Instagram and Facebook's buisines, All in one place, The best part without knowing code Cons The lack of more automatization opcions in Whatsapp, Specially the lack of LYRO AI AGENT in whatsapp, because in Mexico most of my clients use Whatsapp more than the widget on the website, And for my buyer persona it's critical to have more automatation options in whatsapp both in Flows, like with the Integratio of LYRO IA AGENT on whatsapp. Switched from [n8n.io](https://www.capterra.com/p/198028/n8n-io/) It was really complicate, and Really expensive, The worst part of N8N was that for a marketing guy like me, that only want to automate some process, It was really complicate beacuse in contrast of Tidio, In N8N you need to know code and more tecnical stuff Review Source Response from Tidio July 2, 2025 Thank you, Cesar for the review! Good news – you can set Lyro up to work with WhatsApp. See this help center tutorial: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h\_01HXH9YDMS92FQXGBEQG5CF5SY If you need any additional help, reach us at support@tidio.net Hope this helps :) Gracias, César, por la reseña. ¡Buenas noticias! Puedes configurar Lyro para que funcione con WhatsApp. Consulta este tutorial del centro de ayuda: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h\_01HXH9YDMS92FQXGBEQG5CF5SY Si necesitas ayuda adicional, contáctanos en support@tidio.net ¡Esperamos que te sea útil! :) CJ Calvin J. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Lied to my face" November 4, 2025 1.0 My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future. Pros Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly. Cons Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience. Review Source Response from Tidio December 11, 2025 Thank you for leaving your feedback. We are sorry that your experience with our Partner Programme was not entirely successful. Verifying feedback and reports from our customers is our priority. I have received a response from the team that we contacted you via PartnerStack as well as via email. Please check and provide feedback so that we can address the issue and resolve any issues that may arise. GC Grimault C. PDG Internet Used the software for: 2+ years ### "The best solution to never miss a visitor in our virtual spaces" June 30, 2025 5.0 Tidio has become a strategic tool in our 3D Atlantis environments. It keeps us connected to visitors, even when we're offline, offering a professional and human digital welcome. We recommend it to all our clients—it’s a powerful way to boost engagement and conversions. Pros The real-time visitor notification is incredibly valuable. As soon as someone enters our Atlantis virtual space, we get alerted and can jump in to welcome them live. The interface is smooth and user-friendly, and the free version already covers the essentials. It's perfect for enhancing customer experience in a 3D immersive environment. Cons The affiliate link management is tricky, especially since we install Tidio for all our clients. We would appreciate a more centralized dashboard or clearer tracking system for affiliate installations. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Tidio The real-time visitor alerts are by far the most valuable feature. As soon as someone enters our Atlantis virtual space, we’re instantly notified and can welcome them live. The interface is intuitive, and the free version is more than enough to get started. It’s the perfect add-on for enhancing customer experience in a 3D immersive environment. Review Source Response from Tidio July 1, 2025 Thank you, Grimault for your review! VR Verified Reviewer SeniorvMarketing Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Simple, Smart, and Efficient Support Tool" June 17, 2025 5.0 Overall, my experience with Tidio has been smooth and positive. It’s easy to set up, the AI works well, and it helps us manage customer support more efficiently. With less reliance on human performance. The era of live chat is moving away to AI chat and ticketing system Pros Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company. Cons What I don’t like is that to scale up and unlock advanced features, you need the PRO plan, which is nearly 5x more expensive than the basic one. Like custom API connection - only in PRO Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reason for choosing Tidio Ease of use and pricing, 5 years back when I was implementing this solution Review Source Response from Tidio June 18, 2025 Thank you for the review :) LRH LUIS RODRIGO H. Marketing and Branding Coordinator Automotive Used the software for: Less than 6 months ### "TIDIO automation for those who Don't know Code, Specially for the Marketing Guys" June 3, 2025 5.0 In general is really intuitive and easy to use even if you don't know code, this is so important for marketing guys like Me, who don't want to complicate a lot of the stuff, the Flows is a really strong option to automate the process in your buissnes and for my Experience using it to automate process, Is really handy and useful, I think to only cons is the lack of AI agent on whatsapp that's a really shame, beacuase my clients use more whatsapp than livechat Pros What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and It's really intuitive to use, Speciallly the Flows, This is a little bit more than n8n, but it's worth it, I Really like the easy to use even when you didn't Know Code, It's perfect for Us that we are Marketing Guys Cons I think the least stuff that I like, maybe is that a little complicate to match information using a website, For example in my website couldn't match the subcategory of products, but yes for the landing page and contact, So I have to put the information even more manual, And maybe I will say especially the lack of integration of AI AGENT on whatsapp, that I think is crucial beacause In Mexico, We use whatsapp a lot instead of a Live Chat. Switched from [n8n.io](https://www.capterra.com/p/198028/n8n-io/) n8n was literaly for programing guys, I didn't Know programing, But Tidio was easy to use even though I don't know code Review Source Response from Tidio June 6, 2025 Thank you, Luis! BTW, you can absolutely set up Lyro to work with WhatsApp - just navigate to Configure > Channels > and toggle WhatsApp on :) As for training Lyro on your website, I'm not sure what you mean, but Lyro should be absolutely fine scraping your product pages and learning from them. Reach out to us at support@tidio.net and we'll help you out aG aniket G. Webflow Developer Marketing and Advertising Used the software for: 1-2 years ### "Easy to use Chat Bot for website" September 17, 2025 5.0 I am using tidio from 1.5 year. It is super easy to transfer knowledge to new person. Previously we were using tawkto but that is not that much good as compare to tidio. Pros I am using tidio from long time, it is easy to learn for new user. Whenever our client come on website they can send us message through tidio that is great. Cons When i use tidio on my linux pc i don't get notifications. Overall i don't have any issue with tidio. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Lot of challenges in tawk to chatbot. it is disconnection from website again and again automatically Review Source Response from Tidio September 30, 2025 Thank you for the review! In case any issues with notifications, don't hesitate to reach out at support@tidio.net, the Team will be there to assist! CR Carl R. Managing Director Financial Services Used the software for: Less than 6 months ### "Great Value Chat Platform with Smart Automation" June 9, 2025 5.0 Overall, Tidio has been a great addition to our customer journey. It gave us an instant way to engage with site visitors and capture leads in real time. The setup was quick, the live chat works reliably, and the chatbot automation has helped reduce repetitive queries. It's not perfect, but for the price and ease of use, it’s one of the best live chat tools I’ve used, especially for small, service-driven businesses like ours. Pros Tidio was incredibly easy to set up and customise. I loved how quickly I could get live chat up and running on my website without needing any technical help. The chatbot builder is intuitive and flexible, which made it simple to automate FAQs and lead capture. The integration with email and Messenger is a nice touch too,everything is in one place. It’s also lightweight and doesn’t slow down the site. Great value for the features you get. Cons Some of the more advanced automation features are locked behind higher-tier plans, which can feel a bit limiting when you're just starting out. I also found the analytics a little basic, more detailed reporting or user journey tracking would be helpful. Lastly, while the interface is clean, navigating between chats and settings isn’t always as smooth as it could be. Alternatives considered [Fin](https://www.capterra.com/p/10031266/Fin/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Tidio We considered HubSpot Live Chat, LiveChat, and Intercom. While each had strengths, Tidio stood out for its balance of features, affordability, and ease of setup, especially for a lean team wanting fast lead capture without the overhead of a full CRM platform. Review Source Response from Tidio July 10, 2025 Hi Carl, thank you so much for this review! AJ Abhishek J. Web Developer Retail Used the software for: 2+ years ### "Best AI Chat Bot " June 13, 2025 5.0 I am using tidio chatbot from 3 years initially we were using some random chatbot but then we switch to tidio, Lyro agent is best when agents is not available agent takes care of customer with relevant information. Pros Tidio user interface is very clean and user friendly for new user. When i started using i feel very easy to navigate to features like lyro agent, knowledge base, wordpress integration, bot appearance, etc. Cons Sometimes tidio chat not load on every page on my website or it takes sometime to load the widget. I don't know this issue is related with my website or chatbot but there's an issue. I noticed many times. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) Because i like Lyro AI Agent in tidio. Then we switched to tidio. Review Source Response from Tidio June 23, 2025 Thank you, Abhishek, for taking the time to review Tidio :) BP Brady P. Director of Customer Support Government Administration Used the software for: Less than 6 months ### "Game-Changer for Our Support, Customer Success Teams! " June 10, 2025 5.0 Our experience with Tidio has been fantastic. It’s incredibly intuitive, easy to implement, and the impact was immediate. We’ve seen a significant drop in repetitive tickets and faster resolution times thanks to the AI chatbot. It’s helped our support team scale without sacrificing quality, and customers get what they need quicker than ever. Tidio has become an essential part of our support strategy—we genuinely love it. Pros I am a huge fan of Tidio, specifically Lyro AI chatbot. The implementation is so easy, I was basically setup in a single day and now spend my time simply updating questions my bot cannot answer. The tool tells me exactly what is missing when questions are asked and our customers and internal teams LOVE this. Cons Overall I am extremely happy, but it is tedious to update Zendesk articles. They do not currently sync, so if I make changes I have to delete and re-upload. Since we are a startup and growing rapidly, I am update HC articles daily so this slows me down. Alternatives considered [Kommunicate](https://www.capterra.com/p/172677/Kommunicate/) Reason for choosing Tidio Ease of setup, customer support, overall experience. Switched from [Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Because I got 2% resolution after 12 months. Review Source Response from Tidio June 12, 2025 Thank you, Brady! I'll pass this along to the product team, I'm sure they'll find this interesting. We'd love to hear more about your switch from Zendesk to Tidio. Would you mind sending me an email? It would mean the world to me to learn about your experience, results, and your business. AK Arif K. Software Engineer Information Technology and Services Used the software for: 1-2 years ### "Tidio Is a Good Choice to Stay Connected with Customers" October 22, 2025 5.0 We use Tidio to provide a quick response to our customers, ensuring we respond quickly without missing a single message. After integrating Tidio with Slack, all the queries from our art and craft website come straight to our Slack workspace. This helps our team respond more quickly and maintain smooth, hassle-free customer support. Pros We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers. Cons Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow. Review Source Response from Tidio November 6, 2025 Thank you for the review! VN Vahid N. English Teacher E-Learning Used the software for: 2+ years ### "Does all it needs to do, and does it well" June 16, 2025 5.0 Pros Have been using it for quite a while and everything works well. Haven't had time to setup the AI flows but the ones that I have up do well. The impact on pagespeed is manageable. Cons The quota for the number of chats that can be started with the standard plan isn't enticing. Could be higher for the free plan, especially with the page visited feature. Review Source Response from Tidio January 30, 2026 We're thrilled, Vahid, you're enjoying the product! YM Yogita M. WordPress Developer Information Technology and Services Used the software for: 1-2 years ### "All in one Chatbot loaded with good features" October 25, 2025 5.0 I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup. Overall experience was very good. if your looking for AI chatbot then go-ahead and signup with tidio. Pros Chatbot is easy to learn and setup, i was new with tidio when i integrated with one of our clients wordpress website. I really like the AI feature which works well. Cons Widget setting was hard to find i think i this area team can work on.. Widget setting should be simple and clear, so that any one can easy to understand. Review Source Response from Tidio January 30, 2026 Thank you, Yogita, for sharing your thoughts about Tidio! LL Lewis L. Co-founder Information Technology and Services Used the software for: 1-2 years ### "Easy to use ChatBot software" September 22, 2025 4.0 Smooth. Easy to get started. Pay as you go, which is very friendly for early stage companies. I would recommend. Pros Easy to implement, intuitive to use. Simply put, it is a good ChatBot for startups and small support team Cons Not integrated well with SaaS users. We find a lot of dimensions missing in the software. So we need to record a lot of information by ourselves. Review Source Response from Tidio September 23, 2025 Thank you very much for the review! AM Abdelrhman M. support team Research Used the software for: 2+ years ### "A Powerful and Easy-to-Use Chatbot Platform" June 11, 2025 5.0 Overall, Tidio has been a great addition to our customer support system. It has improved our response time and allowed us to automate many repetitive tasks. The platform is stable, user-friendly, and backed by responsive customer support. It's a great solution for small to mid-sized businesses looking for a reliable live chat and chatbot platform. Pros I really appreciate the intuitive interface and how easy it is to set up automated workflows. The chatbot builder is very flexible and allows for complex conversation flows without needing any coding knowledge. The live chat integration is seamless and helps us respond to customers in real-time. Cons The reporting and analytics features could be more detailed. It would be helpful to have more advanced metrics to better analyze customer interactions and chatbot performance. Review Source Response from Tidio June 12, 2025 Hey, Abdelrhman! Thank you for reviewing Tidio :) IS Ivica S. Digital Marketing Manager Online Media Used the software for: Less than 6 months ### "Great AI assistant" July 3, 2025 5.0 Overall, I am very happy with this piece of software. Much easier to use than other AI solutions I have seen. The company I am working for is facing pain with setting up the other AI solution and they are suffering a lot. I have avoided all that suffering Pros It's very easy to use, extremely easy to feed it with the new content, and the control panel is very intuitive and easy to use. Setting up the AI on my website took me about 10-15 minutes, and it was automatically active and working. Impressive! Cons There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to visitors, which I don't know how to turn off now. Maybe a suggestion to creators... it would be great if you can set that it to catch the newly published page in WP and automatically index everything inside. Review Source Response from Tidio July 7, 2025 Ivica, thank your for reviewing Tidio! You can turn off the welcome message in the flows builder :) https://help.tidio.com/hc/en-us/articles/5472137896988-Edit-your-initial-message-first-flow TD Tanya D. Lead Technical Recruiter Information Technology and Services Used the software for: I used a free trial ### "Great Chatbot for the Recruitment Industry" October 27, 2025 5.0 We're using tidio on our company's website from a very long time, and it is very smooth when it comes to communicate with candidates. Earlier we used to miss questions or enquires from candidates because they sent us on mail and now they easily get support using tidio. Pros Using tidio on our website now candidates get instant response from AI or from available team member. Overall, it’s been a big help in improving how we communicate with applicants. Cons I think we're in free plan because i get notification that 100/100 we used flows. I think free plan has less flows but we will upgrade plan for sure. Review Source Response from Tidio December 11, 2025 Thank you Tanya for your kind words! APP Aabbeygaius Prince P. Marketing Manager Computer Hardware Used the software for: 2+ years ### "Simple and Effective to Get More Converstion" June 11, 2025 5.0 Very Good – Tidio is a useful tool for customer engagement, especially the chatbot. But there's room for improvement in terms of chat design and template variety Pros I like the chatbot feature. It's easy to set up and helps automate customer support effectively, which will help increase conversions. Cons The chat templates are limited and not very flexible. It would be great to have more customization Options Alternatives considered [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Reason for choosing Tidio User Friendlyness of Tidio made the Changes Review Source Response from Tidio June 16, 2025 Thanks, Aabbeygaius, for leaving this review :) BT Ben T. Renovation Project Manager Construction Used the software for: 2+ years ### "Tidio puts a modern spin on our customer communication." July 6, 2025 4.0 It has helped us book out that browsing visitor as a consultation, after hours and when the office is empty. Pros We use Tidio on our website to assist homeowners on our website looking for remodeling services. It immediately responds, and we have used the chatbot to respond to frequently asked questions about permits and timelines. Cons It occasionally sends chats to the wrong place when multiple agents are on, and integrating with CRM was more difficult. Review Source Response from Tidio July 7, 2025 Thanks, Ben, for the review! AP Arun P. Web Developer Information Technology and Services Used the software for: 6-12 months ### "A helful Tool for Me" June 21, 2025 4.0 My experience is on positive side. The single inbox for all channels saved my lot of time. With some improvement in UI and analytics make it more helpful for upcomming owners. Pros Tidio multichannel capabilities really help me out. Managing emails, messages, and live chat from the customer in only one dashboard help me alot. Now I can stay at top of customer messages without switching to platforms again and again. Cons I feel that sometimes notifications are delayed, and my mobile app is also not syncing well. And one suggestion to tidio, that can can me analytics section more detailed for better decision making. Review Source Response from Tidio June 24, 2025 Thanks, Arun, for the review :) KC Kimberly C. Owner Publishing Used the software for: I used a free trial ### "Tidio is a perfect plugin" June 2, 2025 4.0 My overall experience with Tidio is very positive with regard to functionality and ease of use. I can see great benefit for myself and my readers. The integrations are smooth and the mobile app is a very handy tool. I can support my site visitors anywhere, anytime. Pros Tidio is very easy to setup and lainch. I had interactions going on .my site within an hour of installing the plugin. Cons I would like to see 'ramp up' pricing for small sites or a longer trial period. One week may work for an established site,, but I may have to deactivate it until I see growth enough to support the cost. Review Source Response from Tidio June 3, 2025 Kimberly, thank you for giving us a review! MC Mattia C. E-Commerce Manager Apparel & Fashion Used the software for: 2+ years ### "Smooth Application" June 10, 2025 4.0 Very fine. Overall a good experience. The platform is easy to use and allows for the integration of different tools. Pros About Tidio I really like most the Flow area. Simple to use and you can create as much as you wish and integrate them to your strategy. Cons Unlike other platform there are no live translator chat or text prompt. Could be very useful to translate a sentence our customer care manager need to send to our customers. Review Source Response from Tidio June 16, 2025 Hey, Mattia! Thank you for the review AG Aniket G. Web Developer Information Technology and Services Used the software for: 2+ years ### "Good Experience with Tidio " May 20, 2025 5.0 I'm using Tidio From 4 Years my overall experience is really good just a minor suggestion if we can set widget position on website more specifically then it would be great. Currently there are limited option for position. Pros Tido is very Good chatbot for custom coded websites and WordPress websites. Also, now a days Lyro AI also working really good. Cons When i try to access tidio on my wordpress website but tidio opens in there website not on WordPress dashboard. This not looks good to me. Review Source Response from Tidio May 22, 2025 Thank you, Aniket, for the review! I'll pass your suggestions to the product team. SS Shivam S. Senior Web Developer Information Technology and Services Used the software for: 6-12 months ### "Simple and Sleek User Interface" June 22, 2025 4.0 Overall tidio is a good looking interface and easy to use platform. Just tidio has to improve the real time message delay issue, if this got fixed then its a best chatbot ever use. Pros The user interface of this platform is something I liked very much and customisation options are also vast. live chat design mix with the website perfectly and its look professional on website. Cons Sometime i face this issue, messages does not get delivered in real time, it happens especially during peak hours. Review Source Response from Tidio June 24, 2025 Thank you, Shivam, for leaving this review! SS Sebastian S. Head of Marketing Information Technology and Services Used the software for: 2+ years ### "Tidio is a very nice chatbot" June 12, 2025 5.0 Pros Tidio is easy to understand and with multiple Platforms like Instagram and the Website compatible. You can build huge automatism with it. Cons The all in one Plattform where u get all the messages from the potential clients. I am using it now for multiple years and it works well. Review Source Response from Tidio June 16, 2025 Sebastian, thank you! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.