--- title: "Tidio Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tidio Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/144040/Tidio-Chat/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Tidio Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tidio ## What is Tidio? Tidio is a customer support software suite that combines live chat, help desk, chatbot automation, and conversational AI agents. It’s trusted by over 300,000 businesses across ecommerce, tech, and service industries to improve response times, unify communication, and drive growth. With Tidio, your support team can chat with customers in real time, automate routine questions using rule-based chatbots called Flows, and manage all conversations—whether they come from email, Messenger, Instagram, or WhatsApp—from a single, streamlined dashboard. At the heart of Tidio is Lyro, a smart conversational AI agent capable of resolving up to 64% of everyday customer queries automatically. Lyro pulls from your existing support content to deliver reliable, brand-aligned answers—without guessing or going off-script. Tidio helps teams provide great support at scale, without burning out your agents. It cuts response times, reduces missed messages, and lets your team focus on high-value tickets. ## What is Tidio used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 608 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Starting price $24.17 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Conversational AI Platform / 2026 - Customer Service / 2026 - Help Desk / 2026 - Live Chat / 2026 - Artificial Intelligence / 2025 Our "Best of" badge program showcases products with the highest ratings... - Conversational Marketing Platform / 2026 - Customer Communications Management / 2026 - Customer Service / 2026 - Customer Support / 2026 - Help Desk / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Tidio?[Manage this product listing](https://www.g2.com/products/tidio/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tidio 4.7 (590) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $24.17 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (589) Ease Of Use 4.6 (22,799) Value For Money 4.5 (509) Value For Money 4.6 (15,350) Customer Service 4.6 (500) Customer Service 4.7 (13,607) ## Tidio alternatives [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) ## FAQs about Tidio Overview ### What problems does Tidio solve? Tidio solves delayed customer replies, repetitive FAQ handling, missed website leads, and fragmented messages across web chat, email, and social channels. Live chat, canned replies, and configurable chatbots route questions, capture contact details, and support after-hours responses. Customer support teams, small business owners, sales teams, and marketing staff benefit most. Answer based on 371 reviews Overview ### Which roles and teams benefit most from Tidio? Tidio is most used by business owners, founders, and executives who oversee customer communication and lead generation. Marketing and sales teams use it to capture website inquiries, qualify prospects, and follow up with visitors. Web developers, software engineers, and IT managers manage chat deployment, integrations, and support workflows. Answer based on 582 reviews Overview ### What company size and industries is Tidio built for? Tidio is built for small businesses, which make up 93% of reviewers, with Information Technology and Services as the top industry at 11%. It is also intended for companies of all sizes, including retail, tech, and service organizations, with retail representing 7% and marketing and advertising 6% of reviewers. Answer based on 590 reviews Features and Usability ### What are the key features of Tidio? Tidio includes live chat and real-time consumer-facing chat for website visitors to message teams and receive immediate replies. Its chatbot and automated responses handle routine customer communication, while transcripts and chat history preserve conversation records. Reporting and analytics track visitor activity, and third-party integrations connect tools such as Slack and Shopify. Answer based on 100 reviews Pricing ### How much does it cost and what fees or limitations are included? Tidio offers a free plan, while Starter begins at $24.17 per month. Growth costs 49.17, Plus 749, and Premium 2,999 monthly, all flat-rate plans. A free trial is available. The free tier includes two operators and 50 handled conversations; reviewers value it but report that advanced features and add-ons can be costly. Answer based on 207 reviews Integrations ### Which third-party tools and platforms does Tidio integrate with? Tidio integrates with over 40 third-party tools, including WordPress, Instagram, Wix, Slack, Adobe Commerce, BigCommerce, HubSpot CRM, and Mailchimp. Its integrations cover website platforms, social messaging, team communication, ecommerce, CRM, and email marketing, allowing customer conversations and website chat to connect with existing business systems. Answer based on 184 reviews Getting Started and Support ### How easy is it to onboard and train a team on Tidio? Tidio is straightforward for nontechnical agents to install, learn the dashboard, and begin handling live chats. It offers live online training, webinars, documentation, and videos. Reviewers report that admins need more time for chatbot training, advanced automation, and settings configuration; some also want clearer guidance and more language-specific tutorials. Answer based on 13 reviews Getting Started and Support ### What customer support options does Tidio offer, and how do users rate the experience? Tidio offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representatives, and chat. Users often describe support as fast, responsive, friendly, and helpful, particularly for setup and troubleshooting. However, some report inconsistent guidance, unresolved integration or technical issues, occasional unavailability, and canceled support meetings. Answer based on 209 reviews Security ### How does Tidio handle data security and access control? Tidio uses encrypted communication to help protect confidential customer data, and it supports creating operators and departments for organizing support access. Reviewers generally describe the platform as secure, but note that operators in one department may still see newly assigned users in another. WordPress integrations require current site security. Answer based on 11 reviews ## Who uses Tidio? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 6,967 AI Agents for Customer Support reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Tidio supports all three of the features reviewers rate highest: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and stay on top of customer activity as it happens, allowing teams to deliver more consistent service and improve response efficiency. Chat/Messaging 4.8 (53) 92.45% of 53 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Notifications 4.6 (53) 77.36% of 53 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Multi-Channel Communication 4.6 (89) 60.67% of 89 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.7 (44) 100.00% of 44 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Transcripts/Chat History 4.7 (97) 43.30% of 97 reviewers that rated this feature as important or highly important Tidio offers easy access to past conversations, letting you review, archive, and analyze chat history for quality assurance and follow-ups. Some reviewers find it valuable for tracking interactions, though a few mention wanting more control or additional transcript delivery options. Real-time Consumer-facing Chat 4.7 (149) 59.06% of 149 reviewers that rated this feature as important or highly important You can provide immediate responses to customers on your website, helping close sales and resolve issues quickly. Reviewers indicate that real-time chat is easy to use, supports fast replies, and boosts customer engagement, though some wish for more integration options like Slack. Tidio 221 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Adaptive Learning: Intuitive interface and user-friendly design which seamlessly integrate with existing workflows - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - AI Text Generation: Allows users to generate text based on a text prompt. - AI Text Summarization: Condenses long documents or text into a brief summary. - AI Text-to-Speech: Simulates human-like speech from text inputs. - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Attachments/Screencasts: Documents and files can be attached to the ticket to communicate with customer issues/resolutions - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated response: Provides tools such as auto-discovery to assist companies in automating their breach notification response. - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autonomous Task Execution: Completes tasks independently without constant human intervention - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Canned Responses: Shortcuts for inputting frequently used messages - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: It gives you automation for customer support, enabling instant replies, lead capture, and 24/7 engagement. Users think the chatbot is highly customizable, intuitive, and helpful for handling repetitive queries, saving time, and improving customer experience even when agents are offline. - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them. - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Collection of information: Can collect and store information from interlocators, such as email, phone number, etc. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Strategy Development: Allows planning and deployment of an overall communications strategy. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Control: Empowers companies to govern their value streams efficiently and effectively. - Conversation Archiving: Archives conversations in a separate location for later reference. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - Conversational AI: Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Create Content: Includes or integrates with content creation apps. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Cross-system Integration: Works across multiple software systems or databases - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Customization Interface: Quality of interface for designing and customizing conversation maps. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Storage Management: Manage and store data in a database - Data Visualization: Graphical representation of data - Decision Making: Makes informed choices based on available data and objectives - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip sequences: Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Email to Case: Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For eCommerce: Intended to be used by online stores - For Sales Teams/Organizations: Caters to sales teams - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Group Messaging: Group messaging lets multiple people carry on a group conversation - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbound Identification: Inbound contacts are identified and handled based on history. - Inbox Management: Organize, prioritize, and manage incoming communications - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intelligent Routing: When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Inventory Management: Track and manage inventory levels to maintain proper supply - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Language: Multilingual capabilities allow the AI to process inquiries from many languages - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Development: Enables employees to denote potential customers. - Lead Distribution: Route and distribute your leads to third party buyers - Lead Gathering: Capture and organization of leads from conversations. - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Learning: The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses - Live Chat: With this capability, you can interact instantly with website visitors, answer questions in real time, and even reassign chats or let chatbots take over. Reviewers appreciate its ease of use, customization options, and how it increases engagement and customer satisfaction. - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Menu bars: Can provide interlocators with menus, through which they can choose a relevant response. - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile User Support: System supports users that want to access system data and fuctionalyt from a mobile devide (phone and/or tablet) - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Coverage: Software incorporates multiple digital communications channels. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multi-step Planning: Ability to break down and plan multi-step processes - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Interaction: Allows users to give natural-language instructions for browser-based tasks. - Natural Language Processing: Process and analyze human language in text or audio form - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Offline Form: Form to collect visitor contact information when live chat isn't available - On-Demand Communications: Generate personalized communications upon request to meet customer needs - One-to-One Messaging: Send personal messages to clients or attendees - Open Listening: Allows incorporation of inbound contacts from non-marketing channels. - Other: Integration with other corporate software solutions such as travel and expense. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Predictive Analytics: Predict future data based on historical data sets - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Assistance: Uses webpage, tab, browsing session, or selected text context to generate responses and suggestions - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Profiles: Creates user profiles similar to social media pages that display private or public statuses and updates. - Query Suggestions: See options for potential search queries within the system - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: You can provide immediate responses to customers on your website, helping close sales and resolve issues quickly. Reviewers indicate that real-time chat is easy to use, supports fast replies, and boosts customer engagement, though some wish for more integration options like Slack. - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: This aspect helps you analyze visitor behavior, track conversations, and monitor trends to improve service and marketing. Some users say analytics are insightful and easy to use, but a few feel reporting could be more detailed or advanced. - Role-based access: Allows for varying access to chatbot and admin settings, depending on user, their role, etc. - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Route To Human: Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. - Sales Conversion: Success rate of conversations leading to customer purchases. - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Sequencing: Mapped-out responses for conversations. - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech: Comprehends human speech and can transcribe it to text for processing - Speech Recognition: Train your system to interpret and transcribe voice messages - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Targeted Emails: Sends automated emails to further engage clients and potential clients. - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Task Management: Create, manage and track all task activities and progression - Team Inbox: Provides a central location for help requests, helping employees respond sooner. - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text: Is able to process inquiries submitted by text data from live chat, email, or SMS - Text Message (SMS): Conversations enacted through text message (SMS). - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Collaboration: Share and collaborate on tickets with multiple customer service representatives - Ticket Creation User Experience: User Experience of creating and submitting a ticket - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Ticket Resolution: The platform is able to automatically determine how to resolve help tickets without assistance by human agents - Ticket Response User Experience: User Experience of responding and receiving a response - Transcripts/Chat History: Tidio offers easy access to past conversations, letting you review, archive, and analyze chat history for quality assurance and follow-ups. Some reviewers find it valuable for tracking interactions, though a few mention wanting more control or additional transcript delivery options. - Transfers/Routing: Transfer queries and organize messages between agents - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - User, Role, and Access Management: Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. to both internal and external users. - Video Chat: Chat with your counterparts over the video in real time - Video Support: Supports various video file formats - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice assistants: Allow users to use voice assistants, such as Alexa, Google Assistant, and Siri to shop using voice commands. - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Website: Conversations enacted through embedding or pop-ups on websites. - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow: Offers workflows to process Data Subject Access Requests to enable multiple departments to assist when complying with user access and deletion requests. - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (583) 4.6 Based on 583 reviews ## Pricing Value for money 4.5 (509) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/144040/Tidio-Chat/pricing/) Free $0.00 It includes: - 50 Handled Conversations - Live Chat - Help Desk - Social media integrations - 50 Lyro AI conversations (one-time) - 100 Flows visitors reached Starter $24.17 Flat Rate,Per Month It includes: - 100 Handled Conversations - Live Chat - Help Desk - Social media integrations - Basic analytics - Live visitors list - Operating hours - Support over live chat - 50 Lyro AI conversations (one-time) - 100 Flows visitors reached Growth $49.17 Flat Rate,Per Month It includes: - 250 Handled Conversations - Live Chat - Help Desk - Social media integrations - Advanced analytics - Live visitors list - Operating hours - Support over live chat - Tidio power features - No Tidio branding (add-on) - 50 Lyro AI conversations (one-time) - 100 Flows visitors reached Plus $749.00 Flat Rate,Per Month It includes: - Live Chat - Custom number of Flows visitors reached - Up to 5 000 Lyro AI conversations - OpenAPI - Multilanguage - Departments - Multisite - Dedicated Success Manager - Permissions - Custom branding - Tidio power features - Support over live chat - Operating hours - Live visitors list - Advanced analytics - Social media integrations - Help Desk - Custom quota of Handled Conversations Premium $2,999 Flat Rate,Per Month It includes: - Multilanguage - Multisite - Dedicated Success Manager - Permissions - Custom branding - Tidio power features - Support over live chat - Operating hours - Live visitors list - Advanced analytics - Social media integrations - Help Desk - Unlimited Handled Conversations - Live Chat - Custom number of Flows visitors reached - Up to 10 000 Lyro AI conversations - Lyro as a managed service - Analysis & monitoring - Super admin role - Priority Service + Premium Support - Guaranteed 50% Lyro AI resolution rate - OpenAPI - Departments Value for money 4.5 (509) 4.5 Based on 509 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (500) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (500) 4.6 Based on 500 reviews ## User reviews Overall rating 4.7 Based on 608 reviews Filter by rating Counts reflect reviews available in this feed. 5(477) 4(106) 3(17) 2(2) 1(5) Mentioned topic Recent reviews first, then most helpful Alicia R. ### "Easy, Proactive Customer Support—But Chats Can Be Hard to Track" 5.0 November 9, 2026 I use Tidio to give my clients immediate answers without the back-and-forth of email, and another convenient way to reach our support team when they have a problem. Pros I use Tidio to provide real-time, personalized support for customer questions, complaints, and feedback. It gives customers a convenient way to reach the support team and get immediate answers instead of going back and forth over email. My favorite feature is the visitor tracker. I can monitor people browsing our website, reach out with a live chat, or trigger an automatic greeting. It gives me live, actionable information about website traffic and helps me proactively guide customers, understand which products they need, and prepare before I talk to them. Tidio is client- and customer-friendly, straightforward, and easy to use when assisting clients firsthand. Cons I find it challenging to handle multiple client conversations at the same time and keep track of them so no one is overlooked. I hope chat notifications are real time, with a separate alert when a conversation becomes idle. I’d also like automated responses to handle more complex inquiries so I don’t have to type them out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Eliana I. Marketing and Communication ### "Pop-Ups and Chats Help Generate Leads" 5.0 November 9, 2026 I use Tidio’s website pop-ups and chats to bring more traffic to our website and generate more leads, which gets more people to sign up for CCU. Pros I like Tidio's website pop-ups and chats. They help generate more leads and get more people to CCU. Cons Nothing Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Aditya P. Digital Marketing/ Marketing Communication Adm. Used the software for: 3-5 years ### "Friendly UI, Seamless Instagram Integration, and Powerful Conversation Flow creation" 4.0 November 9, 2026 We need a livechat/chatbot application that helps us to make a flow that helps us to categorizes what audience want. From asking our product, partnership invitation, jobs applications, until just browsing. Tidio really helps us to make the flow without finicky tools. What makes Tidio stands is the UI/UX is sleek and the performance is light enough for our website, whether accessed via mobile or desktop. If anything that stuck or I can't solve, the Support that powered with AI can check and direct us to knowledge database. For the pricing is very good and Tidio has multiple solution so I can subscribe which plan or solution that I need right now and which one that would be benefit us in future whenever our management need more data Pros The UI is very friendly. Every button, images, and flows are easy to read, I have no problems to access every section. I really like the flow creation that very helpful to answer the F.A.Q. and supports us to categories what visitors want. For connection and integrations to mailbox and social media is excellent. Everything is seamless event the support team willing to help to test the connection Cons I guess the AI installation to the existing chatbot should be not automatically integrated, either for Lyro AI Intelligence or Copilot support. Tidio should prepare opt-out option first so it won't disturb livechat/chatbot that already running live Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS SAURABH S. Site Reliability Engineer Used the software for: 1-3 years ### "One Dashboard for Smarter Customer Conversations, Automation, and Tracking" 5.0 November 7, 2026 The main issue it addresses is the amount of time spent switching between communication tools and answering similar questions repeatedly. Tidio brings those interactions into a more manageable workflow. It helps us respond faster, maintain better conversation history, and avoid spending too much time on routine support tasks. Pros For me, the biggest advantage is having customer conversations and automation available from one dashboard. I find the visitor tracking particularly useful because it gives some context about what customers are browsing before they start a chat. Lyro is also a nice addition for handling basic questions, and the saved replies make everyday communication quicker. Cons Not every customer query is suitable for an automated response, so reviewing AI conversations is still important. I also found the workflow builder slightly confusing at first. A more flexible reporting dashboard would make it easier to evaluate the team's overall performance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Melinda ### "Easy-to-Use AI Support That Keeps Customers Informed" 4.5 November 6, 2026 I use Tidio to reply to customers on time when we're not online. It knows about our tests and dog breeds from our website and points customers to the relevant page for complete information. Pros I like that Tidio helps us reply to customers on time when we’re not online. It knows the information about our tests and dog breeds that we have on our website, and it can direct customers to the relevant page for complete information. I also find the platform and dashboard super easy to navigate, even as a non-techy person. I haven’t had any issues in the seven months I’ve used it. Cons No Dislikes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Callum G. Education Development Consultant Used the software for: Less than 1 year ### "Instant Customer Responses & Engagement" 3.5 November 6, 2026 Our customers are pushed for time, and often aren't able to pick up the phone to call us if they have a problem. Tidio offers them a more flexible option to communicate with us. Pros Being instantly able to respond to prospects and customers is really valuable. Cons At the moment we receive quite a high volume of spam enquiries so an initial filtering system could be useful; equally this could be something we need to refine ourselves. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Cal B. Director Used the software for: 1-3 years ### "Easy Client Tracking with Fast Live Notifications and Helpful Automation" 4.5 November 5, 2026 Previously we were using a meta integrated live chat. When that became deprecated we found the Tidio live chat integration with our website a much better replacement. With the notifications and speed much more reliable. Pros The chat dashboard makes it easy for us to keep track of which team member is talking to and following up with each client. The customers tab is great to see returning clients and makes it easy for us to target them based on the page they are viewing. Getting fast live notifications via phone app is very helpful as are the offline chart email reminders so we can easily follow up with anything we received. The automated flow is very helpful for us to quickly address common questions. Cons We're a small business and the gap between the free plan and lowest paid plan is reasonably large. It would be good if there were a striped back lower cost entry point Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aaron G. Membership and Development Director Used the software for: 1-3 years ### "Great product. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2026 Pros They have continued to make the Ai suggestions better every update. They have also brought in more site integration options. Cons I would still say lack of free Ai chat bots. We used our free chats very quickly and that does not reset yearly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. D3 M. Owner Used the software for: 3-5 years ### "Useful chat tool for customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 19, 2026 Overall my experience is good. It offers good value for money and works well for customer support and chat automation. Pros I like how it combines message and email in one platform. The features are useful for customer communication and security feels solid. Cons There is a learning curve and some advanced features are only available in paid plans. It tooks quite a long time to understand it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Upgraded Tidio Chat Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 1, 2026 I've used Tidio on 4 websites because it ads legitimacy to a website. My current website is an art site so it helps to anwser questions visitors may have about my art and events. Also I can download an app so that I can be notified of client interest on my smartphone. Pros Tideo has been upgraded with ai and so far it's been a great experience on my art website. It's much more flexible when a site doesn't have live support. Cons The upgrade portion is a little costly. There are 3 versions. However they still offer the free version without the ai tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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