# Page 11 | Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Tidio the right Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144040/Tidio-Chat/reviews

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Tidio

4.7 (590)

[View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of Tidio

## Showing most helpful reviews

Showing 251-275 of 590 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Roberto Alonso R.  
CEO  
Information Technology and Services  
Used the software for: I used a free trial

### "Fast and easy"

July 30, 2020

5.0

Pros

I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

Cons

The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application. I better just to user de webpage and the phone app.

Switched from

[Chatfuel](https://www.capterra.com/p/181770/Chatfuel/)

I was a good product to but at first it needed the people to have a facebook account which could be a problem.

Review Source

Response from Tidio

August 5, 2020

Hi there, Thank you so much for the review! The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)

Maicol B.  
Developer  
Computer Software  
Used the software for: Less than 6 months

### "Great live chat service"

July 13, 2021

4.0

Pros

Beatiful live chat: I really like the features and the design of the live chat widget. It also allow to upload files to the agent. Multilanguage widget: You can choose what languages you want to get your widget translated. Language will be automatically chosen from the preferred browser languages. Auto actions (bots): You can schedule custom actions (like sending a message when the customer writes a particular word). With this feature, you can also build a simple chatbot! And it has multilanguage support!

Cons

Windows app can't be minimized to tray, so when it starts at boot it keeps minimized in the apps bar

Review Source

Response from Tidio

July 15, 2021

Hello Thank you so much for your great review and such positive feedback! We will also take into consideration the problem you had with the Windows app, so thank you for pointing that out. Take care!

SW

Seth W.  
President  
Automotive  
Used the software for: 2+ years

### "Excellent Chat Software"

August 30, 2022

5.0

Pros

The software works great and integrates very easily into my Big-commerce website.

Cons

The chat bots and other add-ons can be very expensive. I used them in the past but decided against them later on because of the cost.

Review Source

Response from Tidio

September 6, 2022

Thank you Seth for the great feedback! Glad to hear you found Tidio easy to be integrated with your Big-Commerce site! We do our best to price the features so that they are accessible, provide lots of use and can help you grow. I know they may feel a lot at start but they prove their value very soon.

MS

Miguel S.  
CEO  
Alternative Medicine  
Used the software for: I used a free trial

### "What I was looking for! "

September 3, 2020

5.0

I know very little about programming and web design , I construct my sites with templates, I never thought that adding and setting up in minutes a live chat was so easy with Tidio. I tried to install and set up other live chat and I spent a whole day, the only thing I could get was a headache...

Pros

I didn't have any experience using live chats in my web sites. When I decided to use one, I made a small research and Tidio whas the 2nd. one I tried and I have to say that I don't need to search for an other option. I will upgrade once my free trial ends.

Cons

Can't find any cons yet... I would like to know if there are any so I could make around them before I get there. I am staying with Tidio.

Reason for choosing Tidio

I looked up for the top ranked live chat sites, Tidio was not there but somehow I found it. Just the look of the web site made me try it and after that, I don't feel like looking for other sites when Tidio has all I wanted and a lot more that I didn't expect.

Review Source

Response from Tidio

September 14, 2020

Hi there, Thank you so much for the review! We are very happy that you found Tidio so intuitive and easy to use. :)

Pedro L.  
CEO  
Information Technology and Services  
Used the software for: 2+ years

### "A very stable and complete chat platform"

February 5, 2024

5.0

Pros

It's definitely easy to use and the way a novice user can quickly learn how to setup a chat and even a chatbot it's amazing. We just have to point our customers to Tidio and they do nearly everything themselves.

Cons

Prices could eventually be a little bit nicer or the options included in a basic plan could be a little bit better. Other than that, I think there's not much to say.

Review Source

AM

Adam M.  
Digital Marketing Specialist  
Security and Investigations  
Used the software for: I used a free trial

### "Easy to deploy and use"

December 1, 2022

5.0

I've only been using it for 3 days but so far it has exceeded my expectations!

Pros

It's incredibly simple to add to your website. Easy to customize and doesn't require a computer science graduate to use.

Cons

It would be nice to give users/customers the ability to hide the chat permanently. I know some users can get frustrated when chat windows pop up every time they visit a site.

Alternatives considered

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Tidio

The free option and ease of installation and use convinced us to try Tidio.

Review Source

JZ

Joel Z.  
Marketig Manager  
Accounting  
Used the software for: Less than 6 months

### "Incorrect information given by support team"

January 18, 2023

1.0

Very very confusing experience, from the pricing all the way to the support given by the support team. Over a period of two months of back and forth i was given different information from different team members.

Pros

It was relatively easy to setup the playbooks.

Cons

The integration with hubspot is really unclear, as every support team member gave me different information. As a warning to business owners, if you rely on hubspot and need a full integration DO NOT USE TIDIO

Review Source

DB

Daniel B.  
CEO  
Broadcast Media  
Used the software for: 1-2 years

### "One of the BEST Chat Apps"

October 19, 2020

5.0

Pros

Tidio is Miles ahead. It is really easy to use and it is great designed. It makes having a live chat fun. And the best thing ist also has a mobile app to chat like you would with a friend with the visitors of your website.

Cons

It is only available in English. If you run a company outside of the US and UK it would make lif so much easier if it has the Option to switch in German oder Frensh. It's much needed that it adds language support also to the Dashboard.

Review Source

Response from Tidio

October 22, 2020

Hi there, Thank you so much for the review! In the future we want to have the panel available in other languages too. Thank you very much for the valuable feedback!

bJ

bamuwalaza J.  
engineering technican  
Consumer Goods  
Used the software for: 6-12 months

### "Execellent services "

November 11, 2023

5.0

Pros

Support team is so quick, good and friendly dashboard and quick on loading

Cons

the software only has postive impacts a for the min time i have used it

Review Source

PZ

Pete Z.  
Manager  
Information Services  
Used the software for: Less than 6 months

### "Great software with great customer support."

March 3, 2021

5.0

I'm impressed with the customer support. They answered my questions promptly considering the time difference as I am in China.

Pros

Easy to use. The free version covers almost all the functionalities I was looking for. I can live chat with visitors on our website and send them files and pictures through the software.

Cons

I hope the free version has live typing, live vistor list and viewed pages. Our company is tiny. We only need two seats. We are not ready to buy the paid version, but we really like the functions that come with the paid version.

Reason for choosing Tidio

3CX Live Chat does not have a desktop App. I do not like to keep opening the administration panel of my WordPress website to be able to use 3CX Live Chat. With Tidio, I can open the desktop App and chat with visitors there. The dashboard of Tidio App is better than the 3CX's dashboard inside WordPress.

Review Source

Response from Tidio

March 5, 2021

Hi there, Thank you so much for the great review! I am sure we will be looking into the pricing in the future, we really appreciate the feedback.

VR

Verified Reviewer  
Content & Community Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "The website chat all-rounder"

December 19, 2019

5.0

Its chatbot feature provides a great way for marketers to easily set up contextual messages for website visitors. Definitely helps boost conversions.

Pros

It packs an incredible number of features even in the free plan, which is not something you see in most chat tools. Their design is spot-on and the chatbots are powerful and easy to create.

Cons

It should have a stronger integration with Facebook Messenger, namely enabling users to use Tidio with their Facebook account (not having to write their email).

Alternatives considered

[Intercom](https://www.capterra.com/p/134347/Intercom/)

Reason for choosing Tidio

Amazing free plan enables testing a lot of features.

Review Source

Response from Tidio

December 24, 2019

Hi there! Thank you very much for the valuable feedback about the Messenger integration. I will make sure to pass it on to our product team :-)

VR

Verified Reviewer  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "Amazing Chat bot"

November 15, 2022

5.0

Pros

Design and Deployment is much easier on this platform

Cons

Very Costly for a New Agency or A Business

Review Source

GP

Giuseppe P.  
Manager  
Management Consulting  
Used the software for: 6-12 months

### "Plugin di web chat ben realizzato, funzionale e facilmente personalizzabile"

February 20, 2023

5.0

Grazie a Tidio ho potuto fornire ai miei clienti B2B un'interfaccia semplice e professionale per inoltrare i propri ticket di assistenza sul sito web. E' semplice gestire le conversazioni archiviate e personalizzare la parte grafica, almeno per le funzioni principali. L'applicazione mobile di gestione è ben realizzata.

Pros

Ampie possibilità di personalizzazione, facile integrazione con Wordpress e Prestashop, ottimi strumenti di archiviazione delle chat, pannello di controllo da desktop e mobile, funzioni di chatbot.

Cons

Non è facile intervenire sul posizionamento del pulsante di chat nelle pagine web.

Alternatives considered

[LIA](https://www.capterra.com/p/203498/LIA-Chat-Bot/)

Reason for choosing Tidio

Costi più contenuti del profilo base, più adatto ad una piccola attività.

Switched from

[Botco.ai](https://www.capterra.com/p/248593/Botco-ai/)

Cercavo un'alternativa più economica per semplificare l'integrazione e la gestione.

Review Source

VR

Verified Reviewer  
Web Content Manager  
Furniture  
Used the software for: Less than 6 months

### "Amazing value and super simple"

February 7, 2019

5.0

Providing online visitors another communication option that gives them a more consistent user experience while using just one dedicated person.

Pros

How simple it is to setup and use for the amount of well-designed features it has. The biggest problem I have encountered with live chat in the past on other platforms is providing a consistent experience. Tidio solves that by allowing you to create chatbots and to make the chat completely disappear, if you want, when no agents are available. This fit our use case very well. There are many canned automations that can be setup in minutes, and the pricing is very reasonable (1 user is free). It comes with a trial to test out the full platform, and the paid plans are extremely competitive if you evaluate other live chat software. It's well designed and feature-rich out of the box, and easier to customize than any other one I've used. There's a desktop version so that you can stay on top of conversations, get notifications, and you can even see what the visitor to your site is typing in real-time. I really think it would be hard to do it much better in this price range.

Cons

I don't think I have a single complaint about Tidio so far.

Review Source

Response from Tidio

February 11, 2019

Thank you so much for your amazing review. We're really proud!

Ben C.  
Managing Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Surpassed our expectations and we now use it across two separate brands!"

December 20, 2022

5.0

Simply fantastic. We came with the hope of solving a growing interaction problem. We have left with so much more! We have benefitted so much that I not only recommend it but we have installed it on 2 separate brand platforms we operate.

Pros

Tidio is incredible easy to set up. Amazingly easy when you consider quite how comprehensive the solution is. We are still finding features now that we didn't even know were inside. It's been an absolute game changer for our interaction capabilities.

Cons

I can't wait to see if the team can expand on the brand customisation aspects of the UI.

Review Source

Crystal I.  
Marketing Content Developer  
Insurance  
Used the software for: Less than 6 months

### "Start Taking Chats Right Away"

January 25, 2017

5.0

We found Tidio Chat after our current live chat software got buggy. Tidio chat was super easy to install with a Wordpress plugin, we were able to start taking chats right away. There is a lot of design functionality available, you can change it to match your brand, etc. The one thing we didn't like was that users had to enter their email address to chat with you. We found that deterred people from initiating a conversation. Eventually, we ended up going back to our original live chat software, but if we ever need to switch to another one, Tidio is top of our list.

Pros

VERY easy to set up. Start taking chats right away. Fully customizable. You can even set up a separate page on your website for your live chat to live.

Cons

Users have to enter email address to initiate chat.

Review Source

Response from Tidio

January 26, 2017

Hi there, Thank you for your review, please keep in mind that you can turn off the pre-chat survey (the one asking for email) with a one click. I'll be happy to help you set it up on your account.

FW

Fon W.  
CPO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Support team is like waiting for Christmas"

November 1, 2023

1.0

I got sucked into the Tidio marketing, got excited, decided to add it to our website, and then it would not connect to my domain. I followed the available tutorials, but still couldn't connect it to our domain. I asked for support days ago, and it's been crickets.

Pros

Not sure. I can't even get the app working, and the support team has been unavailable for days - another bad sign.

Cons

I least like never getting a response from the support team. I can't even tell if this is a good app on not.

Review Source

Samson Z.  
Support agent  
Broadcast Media  
Used the software for: I used a free trial

### "Logiciel de Live Chat "

September 27, 2023

5.0

Pros

C'est une meilleure solution et très puissante pour la gestion clientèle et très sympa avec de bonnes fonctionnalités. Très moderne et très simple permet également d'intégrer d'autres logiciels. Je le recommande

Cons

Très simple et très sympa . La version gratuite également disponible. Je n'ai pas de problème avec Tidio. J'adore et c'est très puissante

Review Source

Sylvie Florence K.  
Gestionnaire  
Retail  
Used the software for: I used a free trial

### "Un logiciel de Chat "

October 1, 2023

5.0

Pros

Tidio c'est un live Chat très sympa et facile à utiliser avec des fonctionnalités modernes très performant et très intéressant . J'adore ce logiciel . Très facile à intégrer avec Facebook,Shopify pour le commerce en ligne .Je le recommande

Cons

Je n'ai aucun problème et j'adore la version gratuite aussi .Je vous faire découvrir également.

Review Source

UV

Ugo V.  
Directeur  
Events Services  
Used the software for: Less than 6 months

### "Outdoormix Festival review"

March 22, 2023

4.0

Very good, easy to install and use for me and all my team. It's really benefict to be reactive on customer asks and they feel it.

Pros

The fact to easely synchronise all my chat and asks from customer between messenger, instagram and my 2 website.

Cons

The fact to be quickly over the chatbot limit and the differnt price option doesn't really correspond to my needs.

Reason for choosing Tidio

for the price, option and ease of installation and use.

Review Source

DK

Deyan K.  
Founder  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great free user support tool "

April 8, 2023

5.0

Great value for money - and even better if you can fit in the free plan. The company has been developing throughout the years so its definitely one of the safe bets in the industry

Pros

Tidio seamlessly integrates live chat with social media channels to create a singular online communication platform that simplifies customer support and answering to user inquiries. Their free plan is generous enough to satisfy the needs of many small businesses and organizations. The interface itself is very clean (unlike tawk.to) and easy to learn and use.

Cons

Free plan's limits are a bit low, though even on the paid plan you do get a decent bang for your buck. Live chat is not as powerful as Intercom's, feature wise, but also no where near the price.

Alternatives considered

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Intercom](https://www.capterra.com/p/134347/Intercom/)[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)

Review Source

VR

Verified Reviewer  
Chief Accountant  
Information Technology and Services  
Used the software for: 6-12 months

### "Perfect Live Chat system ;)"

April 12, 2020

5.0

As soon as we started using it, it became easier and faster for our customers to respond.

Pros

As a user of this program, it is very easy to download and integrate into a webpage. This product has good design and documentation. Customer support is perfect.

Cons

There is no negative side to my experience in my use.

Review Source

Response from Tidio

April 16, 2020

Hi there! Thank you for the review! Please let us know what can we improve in our support and features to get the 5-star rating - honest feedback is always very welcome! :-)

aY

aya Y.  
community manager  
Consumer Services  
Used the software for: 1-2 years

### "Elsalon"

March 22, 2023

5.0

Pros

enabling me to know what's the other party writing

Cons

the new design is really bad, the old one was easier

Review Source

E-tai S.  
Marketing manager  
Sports  
Used the software for: Less than 6 months

### "Chat on your website the easy way "

July 10, 2021

5.0

I like the software a lot solves my problem in a very easy way.

Pros

This is a great product to add to your site, it's very easy to use and does the job. I like it that you can customize in a very easy way the work flow. and that you have a lot of options and triggers

Cons

there is not a lot, the option when you have 4 answers you cant build a flow for all of them together

Review Source

Response from Tidio

July 12, 2021

Hi there, Thank you so much for the max number of stars and your kind words! We also appreciate the constructive feedback, I will be happy to forward it to our developers.

MD

Marco D.  
Agente di vendita  
Computer Software  
Used the software for: 2+ years

### "Chatbot completo e facile da utilizzare"

November 29, 2020

5.0

Pros

Tidio è veramente semplice da configurare, inoltre sono disponibili diversi bot “preconfigurati” che possono essere modificati e implementati in poco tempo. L’assistenza risponde anche in diretta e questo mi è stato molto utile.

Cons

L’unico inconveniente è forse quello di dover scegliere tra versioni che offrono opzioni diverse e non limiti di utilizzo diverso in base al canone. L’alternativa e acquistare entrambe le versioni ma nel mio caso sarebbe troppo costoso.

Review Source

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