# Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Tidio the right Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144040/Tidio-Chat/reviews

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Tidio

4.7 (590)

[View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Tidio

Ease of use

4.7

Customer Service

4.6

## Pros and Cons in Reviews

MD

Monika D

Software EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months.

“It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support.“

November 22, 2025

IS

Ivica S

Digital Marketing ManagerOnline Media, Self-employedUsed the software for: Less than 6 months.

“There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to visitors, which I don't know how to turn off now.“

July 3, 2025

CF

Claudio F

CEO and FounderAccounting, 2 - 10 employeesUsed the software for: 6-12 months.

“We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool.“

June 11, 2025

PS

Paulo S

CEORetail, Self-employedUsed the software for: Less than 6 months.

“The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it was cancelled without any explanation or attempt to reschedule.“

June 29, 2025

KS

KRISANPAL S

Digital Marketing ExecutiveWriting and Editing, Self-employedUsed the software for: I used a free trial.

“Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can also see analytics report like how many visitors have come to your platform, by stopping at which places, you can see from which country the visitors are, what have they come to see.“

September 25, 2025

Greg R

EDConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years.

“The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus.“

June 17, 2025

OM

Ollie M

Business Support TechnicianInsurance, 11 - 50 employeesUsed the software for: 1-2 years.

“Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks and less time wasted on unnecessary phone calls“

June 10, 2025

Bryce P

DirectorE-Learning, 2 - 10 employeesUsed the software for: More than 2 years.

“Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy.“

July 3, 2025

## Showing most helpful reviews

Showing 1-25 of 590 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Guillermo G.  
CEO  
Renewables & Environment  
Used the software for: I used a free trial

### "Powerful tool for sales and service"

May 26, 2025

5.0

The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed). Still working around the clock to test the configuration in my site

Pros

Easy to use, simple to install, friendly app and interfase, the new Lyro works very well and the training is simple enough to get on production very fast, even while you are still training the agent to give more and better answers

Cons

Whish the trial period was a little longer, it takes a few days to get a handle of the configurations, not enough time to evaluate results in production

Alternatives considered

[Landbot](https://www.capterra.com/p/153051/Landbot/)[ChatBot](https://www.capterra.com/p/166420/ChatBot/)

Reason for choosing Tidio

Features, AI chat and scalability to other instances of my business

Review Source

Response from Tidio

May 27, 2025

Thank you, Guillermo, for the thoughtful review!

CAH

CESAR ALBERTO H.  
Director of Marketing and Branding  
Automotive  
Used the software for: Less than 6 months

### "Automation all in one place, For Marketing Guys, Who doesn't Know Code"

June 30, 2025

5.0

I really like, even though the details I mention before, for normal use, between basic and intermate automation, Tidio really make it very well specially in the simplicity, intuitive and easy to use without code, because for a marketing guy who doesn't know code, but want to automate it's social media, Tidio is the right tool to use.

Pros

What I liked the most of Tidio is it's Flexibility and intuitive website that allows you to automation all in one place, for example with an eassy flow I create, I automate, My whatsapp business, Instagram and Facebook's buisines, All in one place, The best part without knowing code

Cons

The lack of more automatization opcions in Whatsapp, Specially the lack of LYRO AI AGENT in whatsapp, because in Mexico most of my clients use Whatsapp more than the widget on the website, And for my buyer persona it's critical to have more automatation options in whatsapp both in Flows, like with the Integratio of LYRO IA AGENT on whatsapp.

Switched from

[n8n.io](https://www.capterra.com/p/198028/n8n-io/)

It was really complicate, and Really expensive, The worst part of N8N was that for a marketing guy like me, that only want to automate some process, It was really complicate beacuse in contrast of Tidio, In N8N you need to know code and more tecnical stuff

Review Source

Response from Tidio

July 2, 2025

Thank you, Cesar for the review! Good news – you can set Lyro up to work with WhatsApp. See this help center tutorial: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h\_01HXH9YDMS92FQXGBEQG5CF5SY If you need any additional help, reach us at support@tidio.net Hope this helps :) Gracias, César, por la reseña. ¡Buenas noticias! Puedes configurar Lyro para que funcione con WhatsApp. Consulta este tutorial del centro de ayuda: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h\_01HXH9YDMS92FQXGBEQG5CF5SY Si necesitas ayuda adicional, contáctanos en support@tidio.net ¡Esperamos que te sea útil! :)

CJ

Calvin J.  
Marketer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Lied to my face"

November 4, 2025

1.0

My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future.

Pros

Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly.

Cons

Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience.

Review Source

Response from Tidio

December 11, 2025

Thank you for leaving your feedback. We are sorry that your experience with our Partner Programme was not entirely successful. Verifying feedback and reports from our customers is our priority. I have received a response from the team that we contacted you via PartnerStack as well as via email. Please check and provide feedback so that we can address the issue and resolve any issues that may arise.

Roger A.  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Useful chat tool for customer support"

January 18, 2026

5.0

Overall my experience is good. It offers good value for money and works well for customer support and chat automation.

Pros

I like how it combines message and email in one platform. The features are useful for customer communication and security feels solid.

Cons

There is a learning curve and some advanced features are only available in paid plans. It tooks quite a long time to understand it!

Review Source

Response from Tidio

January 23, 2026

Thank you Roger for your review!

GC

Grimault C.  
PDG  
Internet  
Used the software for: 2+ years

### "The best solution to never miss a visitor in our virtual spaces"

June 30, 2025

5.0

Tidio has become a strategic tool in our 3D Atlantis environments. It keeps us connected to visitors, even when we're offline, offering a professional and human digital welcome. We recommend it to all our clients—it’s a powerful way to boost engagement and conversions.

Pros

The real-time visitor notification is incredibly valuable. As soon as someone enters our Atlantis virtual space, we get alerted and can jump in to welcome them live. The interface is smooth and user-friendly, and the free version already covers the essentials. It's perfect for enhancing customer experience in a 3D immersive environment.

Cons

The affiliate link management is tricky, especially since we install Tidio for all our clients. We would appreciate a more centralized dashboard or clearer tracking system for affiliate installations.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Tidio

The real-time visitor alerts are by far the most valuable feature. As soon as someone enters our Atlantis virtual space, we’re instantly notified and can welcome them live. The interface is intuitive, and the free version is more than enough to get started. It’s the perfect add-on for enhancing customer experience in a 3D immersive environment.

Review Source

Response from Tidio

July 1, 2025

Thank you, Grimault for your review!

LRH

LUIS RODRIGO H.  
Marketing and Branding Coordinator  
Automotive  
Used the software for: Less than 6 months

### "TIDIO automation for those who Don't know Code, Specially for the Marketing Guys"

June 3, 2025

5.0

In general is really intuitive and easy to use even if you don't know code, this is so important for marketing guys like Me, who don't want to complicate a lot of the stuff, the Flows is a really strong option to automate the process in your buissnes and for my Experience using it to automate process, Is really handy and useful, I think to only cons is the lack of AI agent on whatsapp that's a really shame, beacuase my clients use more whatsapp than livechat

Pros

What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and It's really intuitive to use, Speciallly the Flows, This is a little bit more than n8n, but it's worth it, I Really like the easy to use even when you didn't Know Code, It's perfect for Us that we are Marketing Guys

Cons

I think the least stuff that I like, maybe is that a little complicate to match information using a website, For example in my website couldn't match the subcategory of products, but yes for the landing page and contact, So I have to put the information even more manual, And maybe I will say especially the lack of integration of AI AGENT on whatsapp, that I think is crucial beacause In Mexico, We use whatsapp a lot instead of a Live Chat.

Switched from

[n8n.io](https://www.capterra.com/p/198028/n8n-io/)

n8n was literaly for programing guys, I didn't Know programing, But Tidio was easy to use even though I don't know code

Review Source

Response from Tidio

June 6, 2025

Thank you, Luis! BTW, you can absolutely set up Lyro to work with WhatsApp - just navigate to Configure &gt; Channels &gt; and toggle WhatsApp on :) As for training Lyro on your website, I'm not sure what you mean, but Lyro should be absolutely fine scraping your product pages and learning from them. Reach out to us at support@tidio.net and we'll help you out

VR

Verified Reviewer  
SeniorvMarketing Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Simple, Smart, and Efficient Support Tool"

June 17, 2025

5.0

Overall, my experience with Tidio has been smooth and positive. It’s easy to set up, the AI works well, and it helps us manage customer support more efficiently. With less reliance on human performance. The era of live chat is moving away to AI chat and ticketing system

Pros

Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company.

Cons

What I don’t like is that to scale up and unlock advanced features, you need the PRO plan, which is nearly 5x more expensive than the basic one. Like custom API connection - only in PRO

Alternatives considered

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)

Reason for choosing Tidio

Ease of use and pricing, 5 years back when I was implementing this solution

Review Source

Response from Tidio

June 18, 2025

Thank you for the review :)

CR

Carl R.  
Managing Director  
Financial Services  
Used the software for: Less than 6 months

### "Great Value Chat Platform with Smart Automation"

June 9, 2025

5.0

Overall, Tidio has been a great addition to our customer journey. It gave us an instant way to engage with site visitors and capture leads in real time. The setup was quick, the live chat works reliably, and the chatbot automation has helped reduce repetitive queries. It's not perfect, but for the price and ease of use, it’s one of the best live chat tools I’ve used, especially for small, service-driven businesses like ours.

Pros

Tidio was incredibly easy to set up and customise. I loved how quickly I could get live chat up and running on my website without needing any technical help. The chatbot builder is intuitive and flexible, which made it simple to automate FAQs and lead capture. The integration with email and Messenger is a nice touch too,everything is in one place. It’s also lightweight and doesn’t slow down the site. Great value for the features you get.

Cons

Some of the more advanced automation features are locked behind higher-tier plans, which can feel a bit limiting when you're just starting out. I also found the analytics a little basic, more detailed reporting or user journey tracking would be helpful. Lastly, while the interface is clean, navigating between chats and settings isn’t always as smooth as it could be.

Alternatives considered

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[Intercom](https://www.capterra.com/p/134347/Intercom/)

Reason for choosing Tidio

We considered HubSpot Live Chat, LiveChat, and Intercom. While each had strengths, Tidio stood out for its balance of features, affordability, and ease of setup, especially for a lean team wanting fast lead capture without the overhead of a full CRM platform.

Review Source

Response from Tidio

July 10, 2025

Hi Carl, thank you so much for this review!

aG

aniket G.  
Webflow Developer  
Marketing and Advertising  
Used the software for: 1-2 years

### "Easy to use Chat Bot for website"

September 17, 2025

5.0

I am using tidio from 1.5 year. It is super easy to transfer knowledge to new person. Previously we were using tawkto but that is not that much good as compare to tidio.

Pros

I am using tidio from long time, it is easy to learn for new user. Whenever our client come on website they can send us message through tidio that is great.

Cons

When i use tidio on my linux pc i don't get notifications. Overall i don't have any issue with tidio.

Switched from

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)

Lot of challenges in tawk to chatbot. it is disconnection from website again and again automatically

Review Source

Response from Tidio

September 30, 2025

Thank you for the review! In case any issues with notifications, don't hesitate to reach out at support@tidio.net, the Team will be there to assist!

YA

Youssuf A.  
WordPress Instructor  
E-Learning  
Used the software for: 2+ years

### "this is the best chat widget I have ever tried"

July 7, 2025

5.0

Pros

I used it for more than 3 years, it is very awesome plugin I used it for my WordPress website and also I have recommend it to many people of my clients

Cons

the all in one solution that gives many integrations inside a single dashboard, and I can access it from browser and phone that's very easy to use

Switched from

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

I found in tidio that I can integrate the email address and WhatsApp at the same time and also with my social media

Review Source

Response from Tidio

July 8, 2025

Thanks, Youssuf, for leaving us a review :)

OM

Ollie M.  
Business Support Technician  
Insurance  
Used the software for: 1-2 years

### "AI Chatbot makes Customer Service easier"

June 10, 2025

5.0

Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks and less time wasted on unnecessary phone calls

Pros

Tidio has truly transformed our approach to customer support! The setup process was a breeze, allowing us to integrate it seamlessly into our website in no time. This efficiency means we can dedicate more energy to enhancing our products while Tidio handles the essential task of understanding our clients' needs. We rely on the Chatbot Feature daily to interact with our customers, and the AI Integration ensures that their common questions are answered swiftly and effectively. It’s a game changer for our Customer Support team!

Cons

I honestly can't find a fault with using Tidio, but if we could get monthly reports sent to us via email that would be a game changer

Review Source

Response from Tidio

June 16, 2025

Hi, Ollie, thank you for the review! You can in fact get monthly reports delivered to your mailbox - give this a read https://help.tidio.com/hc/en-us/articles/5463069831836-Chat-conversations-reports

AG

Aniket G.  
Website Developer  
Food & Beverages  
Used the software for: 2+ years

### "Overall a Great Experience with Tidio Chat Bot and Lyro AI Agent "

May 24, 2025

5.0

Starting from integration to daily use tidio works well on all scenarios like Customer Support, Ai Chat bot, ticket handling, etc. I used others chatbot also tidio works well as compared to other bots.

Pros

Tidio is Good AI chat bot supports all type of integrations with wordpress. Also we can change the appearance of the widget.

Cons

When i'm testing the bot sometimes Lyro AI Agent shares irrelevant info to website customers which is not good, but i think this is because of knowledge that bot have

Review Source

Response from Tidio

May 30, 2025

Thanks, Aniket! Potential suboptimal results may arise when the input data sources are inconsistent or outdated. You can address this by training Lyro on your FAQs, websites, etc. Plus, you can groom question-answer pairs to guarantee best results. Have a look at https://help.tidio.com/hc/en-us/articles/14543666652316-Data-sources-Lyro-s-knowledge-base and shoot us a an email at support@tidio.net. Thank you so much for taking the time to review Tidio!

GG

GIUSEPPINA G.  
sales  
Food & Beverages  
Used the software for: 1-2 years

### "Tidio is a real help"

June 10, 2025

5.0

My experience with Tidio is certainly positive, it's like having a dedicated partner 24 hours a day for customers.

Pros

Tidio solves many problems for us every day, thanks to Tidio we can interact with customers in real-time, respond to their questions quickly, and save many sales.

Cons

The cost, but I guess it's fair for the service. It would be fantastic if in the basic version it was possible to at least establish a conversation with it and not wait for the customer to do so.

Review Source

Response from Tidio

June 16, 2025

Thank you, Giuseppina, for the review!

ML

Melanie L.  
Sales Manager  
Hospitality  
Used the software for: 6-12 months

### "Streamlined Customer Engagement"

July 2, 2025

5.0

Our overall experience with Tidio has been largely positive. We found it to be a powerful and user-friendly tool that significantly improved our customer interactions and lead generation efforts, primarily due to its ease of use and effective workflows and automation features.

Pros

ts ease of use made implementation a breeze, and the powerful workflows and automation have significantly boosted our efficiency in lead generation and customer support.

Cons

Social Media Integration: We found the integration with our social media accounts less than ideal. Instead of directly connecting to our business pages, Tidio often accessed our personal accounts and displayed other pages we manage, which created an unnecessary hurdle.

Review Source

Response from Tidio

January 30, 2026

Thank you, so much, Melanie!

RM

Rian M.  
Founder  
Marketing and Advertising  
Used the software for: 1-2 years

### "Best Live Chat Platform for Websites"

May 1, 2025

5.0

We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to provide proper workflow and their integrations is beautiful.

Pros

The live Chat with Tidio is a must have for all of our websites for our clients. We aboslutely love their workflow and ui.

Cons

The pricing is a little high but completely worth it. We're not able to enable full features for most clients but the ones that want to invest a little bit more love it.

Review Source

Response from Tidio

May 2, 2025

Thank you so much, Rian, for this review, we're pumped!

TP

Taylor P.  
Reservation Specialist  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Great product"

June 18, 2025

5.0

Positive! Easy to navigate and set up a chat bot, integrated well with our website and easy to add users, messages and change up the chat box to how you want it to look!

Pros

Tidio is an easy-to-use chat platform that was uncomplicated to add as an extension to our website. We are a Whitewater Rafting Company, and it's helpful to be able to answer questions for clients on the go.

Cons

Honestly, there's nothing that really bothers me about it. It's a fairly straightforward, easy to use program.

Review Source

Response from Tidio

January 30, 2026

Thanks, Taylor! Happy you're enjoying using Tidio :)

TG

Tim G.  
Customer Service Executive  
Civil Engineering  
Used the software for: 2+ years

### "Makes it easy to chat with website visitors in real-time."

July 21, 2025

5.0

Tidio helped us respond to questions more quickly - especially from new leads. It’s generated more conversations and made it easier to assist people even after hours.

Pros

I appreciate that I can tell who is viewing and beginning a chat accordingly. I’m too busy to deal with FAQs and the chatbot eliminates a lot of time spent on that.

Cons

It’s a bit buggy on mobile and editing chatbot flows is not very intuitive at first pass. Though it's not a big issue.

Review Source

Response from Tidio

July 22, 2025

Thank you, Tim! Appreciate the review

mS

michael S.  
vp  
Retail  
Used the software for: 2+ years

### "one of the best chat software that is modern, feature rich with Ai built in."

June 10, 2025

5.0

The software allows me to answer chats quickly. Has installer software no your Mac and PC so you don't have to have your browser open to receive chats. That is a big deal that many people overlook.

Pros

fantastic interface and features. intuitive interface. Ability to connect your e-mail inbox as well as integrate with Facebook Messenger and Instagram messages.

Cons

pricing sometimes increases but hasn't in a while. They did it twice but I think they'll no longer do that. Their feature set has greatly increased though.

Review Source

Response from Tidio

June 12, 2025

Thank you for leaving a review, Michael!

MA

Marvin A.  
AI Opeations Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "An All-In-One Chatbot to boost the transfer of knowledge"

June 11, 2025

5.0

Tidio and especially the Chatbot Lyro helped a lot in giving relevant information fast, combined with Flows it is a perfect way of giving our product knowledge to customers

Pros

Easy to set up and very intuitive Flows. Many options to costumize the Bot and everything just fits perfectly together

Cons

There are some small features missing, that are not deal breaker, but nice to have like checking for specific contact property or giving specific sources a higher importance.

Review Source

Response from Tidio

June 12, 2025

Marvin, thank you so much for the review! We'd love to hear what features you'd like us to include, so drop us a line at support@tidio.net

kF

karan F.  
Full Stack Developer  
Information Technology and Services  
Used the software for: 6-12 months

### "Beneficial tool for my business"

July 31, 2025

5.0

Tidio helped me to reduce the cart abandonment issue and now i can respond to message and emails faster to the customer queries.

Pros

The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight. I must say it was value for money for me.

Cons

The mobile apps notification get delay sometimes. It mostly happens when I runs ads for my website, so more traffic gets on website.

Review Source

Response from Tidio

August 25, 2025

Hi Karan! Thank you for the review! In case the notification issue persists, don't hesitate to reach out via email at support@tidio.net

TD

Tanya D.  
Lead Technical Recruiter  
Information Technology and Services  
Used the software for: I used a free trial

### "Great Chatbot for the Recruitment Industry"

October 27, 2025

5.0

We're using tidio on our company's website from a very long time, and it is very smooth when it comes to communicate with candidates. Earlier we used to miss questions or enquires from candidates because they sent us on mail and now they easily get support using tidio.

Pros

Using tidio on our website now candidates get instant response from AI or from available team member. Overall, it’s been a big help in improving how we communicate with applicants.

Cons

I think we're in free plan because i get notification that 100/100 we used flows. I think free plan has less flows but we will upgrade plan for sure.

Review Source

Response from Tidio

December 11, 2025

Thank you Tanya for your kind words!

MT

Muhammad T.  
G.M.  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Tidio Boosted Our Customer Response Time Instantly"

May 25, 2025

5.0

Overall, my experience with Tidio was positive. The platform is easy to set up and intuitive to use, making it ideal for quickly managing customer interactions via live chat and chatbots. It helped streamline communication with site visitors and provided a noticeable boost to our responsiveness and engagement rates.

Pros

Tidio's dashboard is intuitive and user-friendly, making it easy to manage live chats, chatbots, and customer conversations without a steep learning curve.

Cons

The chatbot builder, while functional, sometimes felt a bit limiting when trying to set up more complex workflows.

Review Source

Response from Tidio

May 26, 2025

Thank you, Muhammad!

SS

Shivam S.  
Senior Web Developer  
Information Technology and Services  
Used the software for: 6-12 months

### "Simple and Sleek User Interface"

June 22, 2025

4.0

Overall tidio is a good looking interface and easy to use platform. Just tidio has to improve the real time message delay issue, if this got fixed then its a best chatbot ever use.

Pros

The user interface of this platform is something I liked very much and customisation options are also vast. live chat design mix with the website perfectly and its look professional on website.

Cons

Sometime i face this issue, messages does not get delivered in real time, it happens especially during peak hours.

Review Source

Response from Tidio

June 24, 2025

Thank you, Shivam, for leaving this review!

SS

Sebastian S.  
Head of Marketing  
Information Technology and Services  
Used the software for: 2+ years

### "Tidio is a very nice chatbot"

June 12, 2025

5.0

Pros

Tidio is easy to understand and with multiple Platforms like Instagram and the Website compatible. You can build huge automatism with it.

Cons

The all in one Plattform where u get all the messages from the potential clients. I am using it now for multiple years and it works well.

Review Source

Response from Tidio

June 16, 2025

Sebastian, thank you!

GA

Giovanni A.  
Programmer  
Program Development  
Used the software for: 2+ years

### "Everything done well"

June 10, 2025

5.0

Pros

its ease of use, the very few steps required to install the plugin on your site, and the ease with which users use it

Cons

I didn't find anything in particular to criticize, every aspect of the tool is simple and intuitive and those very few times I had to ask for help via chat I got immediate answers

Review Source

Response from Tidio

June 12, 2025

Thank you, Giovanni!

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