# Page 12 | Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Tidio the right Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/144040/Tidio-Chat/reviews --- Tidio 4.7 (590) [View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 12 - Reviews of Tidio ## Showing most helpful reviews Showing 276-300 of 590 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LW Layne W. Marketing & Sales Leisure, Travel & Tourism Used the software for: 1-2 years ### "Does what you need it to and great customer support" August 30, 2022 5.0 Pros Easy to use. love that it also has an app on your phone so you don't miss messages when away from your laptop Cons Extra expense on top of other business software we have would be great if it could all come integrated as one Review Source Response from Tidio September 2, 2022 Hi Layne! Thank you so much for your review :) It's great to hear that you like the app. KD Kibuuka D. Senior engineer Building Materials Used the software for: 6-12 months ### "Almost free live chat software" January 15, 2023 5.0 I use the software to respond to client's question online on our website, has helped us maintain good communications with clients Pros The product is easy to integrate in any website if WordPress, you can use the plugin faster with no technical issue and if custom website, you can use the HTLM code for chat widget. I like the canned responses that makes it easy to respond to similar questions from different clients Cons It has limited social media like WhatsApp is missing and they do not have a professional knowledgebase so the software is just for live chatting more so Review Source JEH John Elias H. IT Specialist Automotive Used the software for: 6-12 months ### "Simple but Powerful" February 29, 2020 5.0 We're able to offer a live chat experience to our customers at an affordable price. Can definitely make up the cost of implementation quickly! Pros Easy to use, has a clean interface and has a surprising amount of features. Especially appreciate how in-depth their bot and automation can get without requiring heavy technical knowledge. Cons Not much to complain about considering the features you get for the price. I'd have to be nitpicking to really give you any cons. Something like, I can't find a way to delete contact properties, but I also haven't contacted support about it as it wasn't affecting our day to day operations. Alternatives considered [Zoho SalesIQ](https://www.capterra.com/p/168135/Zoho-SalesIQ/) Reason for choosing Tidio Tidio was definitely easier to navigate and more affordable for our use case. Switched from [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Freshchat was very clunky with a limited feature set and disastrous support. They go out of their way to inconvenience their customers even when they're the cause of the issue in the first place. Review Source Response from Tidio March 3, 2020 Hi there John, thank you for an excellent review. Feel free to contact our world-class support team - I'm confident they will be happy to help you out and answer all of your potential Tidio questions :-) Have a great day! JY Jane Y. Customer Support Industrial Automation Used the software for: 1-2 years ### "Thank you Tidio" November 21, 2022 4.0 Pros Chatbots work great, and the various setting parts Cons The setting of two different websites is really confused Review Source Gonzalo G. Founder Apparel & Fashion Used the software for: I used a free trial ### "Excellent" April 23, 2020 5.0 Pros Chatbot integration in mobile with live chat Cons the first sep in setting welcome message to client Alternatives considered [Landbot](https://www.capterra.com/p/153051/Landbot/) Reason for choosing Tidio Mobile chat integration Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Too expensive Review Source Response from Tidio April 27, 2020 Hello there Gonzalo, Thank you for the fantastic review! If you find any difficulties in using Tidio - don't hesitate to reach out to our support team at support@tidio.net. Our agents will gladly help you out :-) Have a great day and stay safe! RN Russ N. Owner Entertainment Used the software for: Less than 6 months ### "Customer Service Makes the Difference" February 2, 2020 5.0 I am able to track the number of visitors and calculate what percentage will actually engage with my bots. Pros The Chat Bots are not the easiest to set up as advertised, but the Customer Support, namely \[SENSITIVE CONTENT HIDDEN\], is fantastic. They helped me set up the bots according to my needs and that was the main goal. Cons No solutions in the software offered when an error message appears in setting up a chat bot. Also, there is no way to automatically assign all chats to a single user like me. Tidio is on the right track, but there are tweaks to be made. There is no phone support, but luckily, \[SENSITIVE CONTENT HIDDEN\] made up for it in his excellent service. It's the only reason I did not go to another platform. Alternatives considered [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Review Source Response from Tidio February 5, 2020 Hi there, thank you for your honest feedback. I will pass it on to our product team - your input is very valuable for us. The departments' feature which will allow bots to assign the conversations to a given operator is something I'm anxiously waiting for as well :-) VR Verified Reviewer CTO Sports Used the software for: 6-12 months ### "Great tool for e-commerce" July 17, 2020 5.0 Improve client support. Pros I can talk with my clients for free no matter what device I use. Desktop, mobile, tablet - works great! Cons Mobile device is not always get notification. Review Source Response from Tidio July 29, 2020 Hi there, On behalf of the whole Tidio team, we thank you for the review :) Please make sure for the mobile app to be online, as when it isn't, it will not be giving your notifications. If you have any questions, we're here for you! KO Kenneth O. Communication Professional Broadcast Media Used the software for: Less than 6 months ### "Tidio simplifies my working remotely " May 27, 2023 5.0 I use the Tidio social medial integrations to respond to questions from clients online and the live chat to resolve their cases on time Pros Tidio has unique features like canned responses that help me respond to clients faster than normal, as well the live typing context also helps me realize the client's issue faster for quicker responses. Overall, Tidio has fair pricing compared to other live chat software tool Cons The mobile application does not sync up well with the desktop application and the mobile application, consumes a lot of phone battery much as you can optimize, it requires running in the background which drains a lot of battery Review Source MP Magdalena P. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Highly Recommended!" February 5, 2021 5.0 Before Tidio I was using different chats on our website - and they did not work. Clients never started conversation themselves. After implemented Tidio on our website I used the chatbot they have in trial version. The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads. As soon as trial ended I knew I had to purchase paid version and it is our MUST HAVE now:) Pros The product is easy to use. I am a person without any IT skills and found TIDIO to be so easy in use - comparing to other products. Cons Have not found any thing like this yet. Switched from [Positive User](https://www.capterra.com/p/225129/Usercom/)[Intercom](https://www.capterra.com/p/134347/Intercom/) The interface was so complicated they I did not know what to do, where to press etc. For person without IT skill it was soo frustrated. Review Source Response from Tidio February 8, 2021 Hello Thank you so much for a perfect score! Reading such positive reviews is always inspiring and gives us the energy to keep on improving. Hope you have a great day! Best regards, Maciek from Tidio DR Daniel R. Director Paper & Forest Products Used the software for: I used a free trial ### "Tidio for eCommerce" March 17, 2023 5.0 So far so good. Don't have any complaints. Pros A very simple signup and login process.Fast facilities, ease of use.No code required, very deliverable. Cons There's quite a few tools to get through at the moment so haven't had the chance to fully analyse the downsides. Subscriptions are always a pain, but that comes with the software territory.l Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Bit more complicated to use, not as easy to use as this platform so far. Review Source VR Verified Reviewer Vice President Financial Services Used the software for: I used a free trial ### "Excellent implementation, very responsive and immediate updates" December 19, 2018 5.0 Pros If you are offline, as soon as you go back online the chat icon appears on the user's page without them even having to refresh the page. This is a feature that is not available in some other live chat apps that works flawlessly. The mobile app is excellent as well, and chats are perfect. Cons The desktop web-app is a bit clunky in navigation, and the free version is extremely limited with only one operator available and one active chat at a time for that operator. Other live chat solutions offer more for less money than Tidio, but Tidio is a flawless execution, so it may be worth the money for some. Review Source Response from Tidio December 20, 2018 We have 3 operators in the basic version and unlimited chats! :) Can you not add the other two? BL Benjámin L. CEO Entertainment Used the software for: Less than 6 months ### "Review for Tidio" January 30, 2023 5.0 Pros There are many advantages to Tidio Software, such as transparency, ease of use, and many integration options. They provide a free option for testers. My favourite thing is also that you can manage/send messages via Tidio on social media with the software. There are many automatic responses programmed into the system, making it easier to manage. Cons There are no disadvantages in this software. I was able to navigate everything just fine, nothing was holding me back. But if I had to point out one drawback, it would be that the analytics are not very advanced. Review Source sF sky F. head enginere Automotive Used the software for: I used a free trial ### "Tidio review" January 2, 2023 4.0 Tidio is very useful and most people don't appreciate how well it works. I just want to have a website and 1 chat bot to send the first message without the 1,000-people limit. If that could be free I would use this way more than I do now. Pros I like that I can have a free trial without having to put my credit card info in. And the chatbots, although I wish they would be a little more intuitive to use. Cons That I can't pay monthly for a subscription. Reason for choosing Tidio I chose tidio because I was recommended to use and was told there are not other products that will do what you need as cheaply as tidio. Review Source VR Verified Reviewer Senior Business Associate Professional Training & Coaching Used the software for: 1-2 years ### "Get Tidio if you want to stay connected to your clients and are using a WordPress website" March 1, 2023 5.0 Pros Chatting live and seamlessly with clients and site visitors. Cons Not much. Maybe the fact that I tried reaching the customer support team for a live chat but kept chatting with a bot with no way to type what I want.Also, this review form is too long! Reason for choosing Tidio I don't know any better options. Review Source AZ Austin Z. Creator Online Media Used the software for: I used a free trial ### "The Best Service" December 14, 2022 5.0 Overall, my experience with Tidio for the past few days since I've installed it on my Wordpress website have been amazing! I will be sure to continue to use the service even after the free trial ends. Pros I found this software from searching for Wordpress live chats. So far, it has been amazing, and they gave me a free 7 day trial. I have been using the chatbot, live support, and email ticket features. I have had an amazing experience with these tools so far. Cons There are some bugs, but it does not affect us that much. First off, the chatbot is amazing, but if you make your own chatbot, and use it to change a user's name, sometimes it will say the name is invalid even though it is a real name. Review Source Brandon L. Owner/Artist Used the software for: Less than 6 months ### "Tidio is wonderful! " July 20, 2018 5.0 Instant communication and even automated messages with customers. A direct chat box on our website which is inviting and easy to find for any questions. Pros Incredibly easy to setup and integrate with Shopify. This program has been instrumental in using it only a few weeks, it helps us easily answer and automate customer questions and gives them an instant chat window on our website for instant access. This has already removed the barrier of communication with our clients that can answer questions, and we can manage in the Tidio desktop app! Cons Nothing bad to say at all right now. This software is great and already showing it's worth to us! May have other feedback later, but for now, it's great! Review Source AK Adam K. Business Director Retail Used the software for: Less than 6 months ### "Very helpful tool " April 22, 2023 5.0 Overall is brilliant app and best way to connect with my potential customers. I would recommend this platform for every small e-commerce business. Pros Tidio is definitely the best way to connect to my clients via website. I can quickly engage with my potential customers thanks to this amazing app. It's very easy to install. Just copy and paste the code on my home page no coding skills are required. Brilliant platform especially for small business. Cons I am satisfied with the platform overall. Review Source CAA Cássia Aparecida A. Sales and Reseller Promotion Retail Used the software for: 6-12 months ### "Excellent customer communication solution!" February 23, 2021 5.0 With the pandemic, we significantly reduced the number of employees, and the need for more accurate communication with the customer arose. I arrived at Tidio on the recommendation of a client who also had excellent results and I really did not regret it. The positive result came in the first month of use, old customers and employees also praised the choice. Pros The software has greatly improved communication with the customer and consequently increased sales and customer satisfaction for us, the software has an excellent cost-benefit, and easy integration with the website and Facebook. Cons I can't think of any negative points for this tool. I can really say that it meets all the needs of the company. Review Source Response from Tidio March 4, 2021 Hi there, Thank you so much for the great review and kind words. Thank you for using Tidio! PT Paul T. Project Owner Marketing and Advertising Used the software for: 1-2 years ### "Tidio is awesome!!!" July 16, 2020 5.0 TIDIO IS AWESOME !!! Iv'e installed Tidio to all my clients, and they are all very very happy!!! Pros cool design, cool features, wonderfull inteface, great that it has a mobile app, awesome free features!!! EASY TO INSTALL! Customisations for free. Cons can't actually think of anything. Maybe since bots are the future, maybe more capabilities on the AI part. Reason for choosing Tidio Tidio is awesome!!! Review Source Response from Tidio July 29, 2020 Hi there, Thank you so much for the review! This is exactly what we were going for :) While I cannot disclose too much, we are constantly working on improving the Chatbots' capabilities, so the future for them is really bright :) Samuel G. Support client International Trade and Development Used the software for: I used a free trial ### "Logiciel de chat en direct " December 24, 2023 5.0 Pros Tidio est un logiciel très spécial et efficace en chat direct . Ce logiciel me permet de rester en contact avec tout mes clients et de les servir en bonne qualité. Cons Je n'ai pas d'inconvénients avec ce logiciel. Review Source AA Alex A. Owner Entertainment Used the software for: I used a free trial ### "Effective and affordable" November 3, 2020 5.0 Simple quick affordable effective Pros The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot. Cons Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing Tidio Cost Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) They didn't allow changing the Welcome Message without moving up to another tier Review Source Response from Tidio November 4, 2020 Hello there! Maciek from Tidio Support here We really appreciate your kind words and the 5-star review! We hope that you will keep enjoying our product after the trial ends :) Have a great day and stay safe! AnneMarie C. CEO Computer Networking Used the software for: Less than 6 months ### "Nice for the live chat and the chat bot" November 23, 2022 5.0 The best experience with this type of software. Pros We can see who visits our website live. We can also push some questions to them so it interacts. Cons Bad traduction when we read the french version. Review Source PL Pete L. Owner E-Learning Used the software for: 6-12 months ### "Tidio " July 16, 2020 5.0 Tidio has been a great tool to interact with customers. It is very affordable and easy to use. It was even really easy to implement. The product definitely has a great value! Pros We really enjoy the flexibility of Tidio. Currently we only use the basic chat features, but we like the scalability of the product, so that when we decide to use chat bots or have more agents it will be easy to implement. Cons We haven't had any negative issues yet. Reason for choosing Tidio I can't remember exactly which chat options we considered, but Tidio's price and ability to scale with our business and needs was a real selling point. Review Source Response from Tidio July 29, 2020 Hi there, On behalf of the whole Tidio team, we thank you for the review :) It motivates us to work even harder every day. sD sebastian D. Marketing Manager Computer Software Used the software for: Less than 6 months ### "Great tool" November 14, 2022 5.0 Pros easy to use, everything is there where it should be. awesome customizations. Cons it's no big deal, but i would like to see an explanation as to why some features don't work. for instance, when trying to combine conditions with triggers. Review Source VR Verified Reviewer Chargée de Webmarketing Used the software for: Less than 6 months ### "Good tool to start with an online chat" May 29, 2018 5.0 It a less than 30 min a have a fully operational chat on my website Pros It's free. If you don't have a lot of money to invest in the online chat for your website this tool was made for you. Easy to implement, free to start - what else to ask for ? The support is very reactive, normally you have your answer in less that 5 min. I integrate this chat on my prestashop website and it took me less that 30 min to do all the settings. Cons There is no native module for prestashop. You need to install the module that allows you to integrate a javascript in your header. It was easy, but still, it would have been easier if they have a prestashop module. 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