# Tidio Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Tidio the right Customer Support solution for you? Explore 590 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/144040/Tidio-Chat/reviews

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Tidio

4.7 (590)

[View alternatives](https://www.capterra.com/p/144040/Tidio-Chat/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Tidio

Ease of use

4.7

Customer Service

4.6

## Pros and Cons in Reviews

MD

Monika D

Software EngineerInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months.

“It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support.“

November 22, 2025

IS

Ivica S

Digital Marketing ManagerOnline Media, Self-employedUsed the software for: Less than 6 months.

“There is a limit of conversations, and of course, limits for a free version should be, but in the limit software is calculating even the greeting to visitors, which I don't know how to turn off now.“

July 3, 2025

CF

Claudio F

CEO and FounderAccounting, 2 - 10 employeesUsed the software for: 6-12 months.

“We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool.“

June 11, 2025

PS

Paulo S

CEORetail, Self-employedUsed the software for: Less than 6 months.

“The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it was cancelled without any explanation or attempt to reschedule.“

June 29, 2025

KS

KRISANPAL S

Digital Marketing ExecutiveWriting and Editing, Self-employedUsed the software for: I used a free trial.

“Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can also see analytics report like how many visitors have come to your platform, by stopping at which places, you can see from which country the visitors are, what have they come to see.“

September 25, 2025

Greg R

EDConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years.

“The interface is also not well laid out, and despite using it for years, there are things we still can't correct because we can't locate them in the menus.“

June 17, 2025

OM

Ollie M

Business Support TechnicianInsurance, 11 - 50 employeesUsed the software for: 1-2 years.

“Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks and less time wasted on unnecessary phone calls“

June 10, 2025

Bryce P

DirectorE-Learning, 2 - 10 employeesUsed the software for: More than 2 years.

“Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy.“

July 3, 2025

## Showing most helpful reviews

Showing 1-25 of 590 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Guillermo G.  
CEO  
Renewables & Environment  
Used the software for: I used a free trial

### "Powerful tool for sales and service"

May 26, 2025

5.0

The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed). Still working around the clock to test the configuration in my site

Pros

Easy to use, simple to install, friendly app and interfase, the new Lyro works very well and the training is simple enough to get on production very fast, even while you are still training the agent to give more and better answers

Cons

Whish the trial period was a little longer, it takes a few days to get a handle of the configurations, not enough time to evaluate results in production

Alternatives considered

[Landbot](https://www.capterra.com/p/153051/Landbot/)[ChatBot](https://www.capterra.com/p/166420/ChatBot/)

Reason for choosing Tidio

Features, AI chat and scalability to other instances of my business

Review Source

Response from Tidio

May 27, 2025

Thank you, Guillermo, for the thoughtful review!

CAH

CESAR ALBERTO H.  
Director of Marketing and Branding  
Automotive  
Used the software for: Less than 6 months

### "Automation all in one place, For Marketing Guys, Who doesn't Know Code"

June 30, 2025

5.0

I really like, even though the details I mention before, for normal use, between basic and intermate automation, Tidio really make it very well specially in the simplicity, intuitive and easy to use without code, because for a marketing guy who doesn't know code, but want to automate it's social media, Tidio is the right tool to use.

Pros

What I liked the most of Tidio is it's Flexibility and intuitive website that allows you to automation all in one place, for example with an eassy flow I create, I automate, My whatsapp business, Instagram and Facebook's buisines, All in one place, The best part without knowing code

Cons

The lack of more automatization opcions in Whatsapp, Specially the lack of LYRO AI AGENT in whatsapp, because in Mexico most of my clients use Whatsapp more than the widget on the website, And for my buyer persona it's critical to have more automatation options in whatsapp both in Flows, like with the Integratio of LYRO IA AGENT on whatsapp.

Switched from

[n8n.io](https://www.capterra.com/p/198028/n8n-io/)

It was really complicate, and Really expensive, The worst part of N8N was that for a marketing guy like me, that only want to automate some process, It was really complicate beacuse in contrast of Tidio, In N8N you need to know code and more tecnical stuff

Review Source

Response from Tidio

July 2, 2025

Thank you, Cesar for the review! Good news – you can set Lyro up to work with WhatsApp. See this help center tutorial: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h\_01HXH9YDMS92FQXGBEQG5CF5SY If you need any additional help, reach us at support@tidio.net Hope this helps :) Gracias, César, por la reseña. ¡Buenas noticias! Puedes configurar Lyro para que funcione con WhatsApp. Consulta este tutorial del centro de ayuda: https://help.tidio.com/hc/en-us/articles/9003475527196-Lyro-the-conversational-AI-agent#h\_01HXH9YDMS92FQXGBEQG5CF5SY Si necesitas ayuda adicional, contáctanos en support@tidio.net ¡Esperamos que te sea útil! :)

CJ

Calvin J.  
Marketer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Lied to my face"

November 4, 2025

1.0

My overall experience with Tidio started off very positive — the product itself is well-designed, easy to install, and offers a range of features that can help small businesses save time through automation. The chatbot builder and integrations worked smoothly, and I initially felt confident recommending it to others. However, after joining the Tidio Partner Program, the experience shifted. I was promised a free upgrade to help promote the product, but after multiple follow-ups, I never received a reply from the partner or support team. The lack of communication and accountability left a bad impression. Good technology needs consistent, trustworthy human support behind it. I’ve since decided to move on, but I hope Tidio improves how they communicate with their partners and customers in the future.

Pros

Tidio’s chatbot system is easy to set up and very user-friendly. The interface is clean, and the templates make it simple to get started even if you’re new to automation or chatbots. It integrates smoothly with websites, email, and calendar tools, and overall the software itself works as advertised. From a product standpoint, it’s reliable and flexible for small businesses that want to automate customer responses or appointment booking. I also liked that it has several features included without requiring a developer to get it running quickly.

Cons

Unfortunately, communication and support were a major disappointment. After joining the Tidio Partner Program, I was told that my account would be upgraded, but after several follow-ups, no one ever responded. The product is solid, but the partner communication and support process were extremely poor. It’s frustrating to be invited to participate in a partnership program, make time for meetings, and then be completely ignored afterward. Good software loses its value when the people behind it don’t follow through on promises or maintain proper communication. That was the worst part of my experience.

Review Source

Response from Tidio

December 11, 2025

Thank you for leaving your feedback. We are sorry that your experience with our Partner Programme was not entirely successful. Verifying feedback and reports from our customers is our priority. I have received a response from the team that we contacted you via PartnerStack as well as via email. Please check and provide feedback so that we can address the issue and resolve any issues that may arise.

Roger A.  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Useful chat tool for customer support"

January 18, 2026

5.0

Overall my experience is good. It offers good value for money and works well for customer support and chat automation.

Pros

I like how it combines message and email in one platform. The features are useful for customer communication and security feels solid.

Cons

There is a learning curve and some advanced features are only available in paid plans. It tooks quite a long time to understand it!

Review Source

Response from Tidio

January 23, 2026

Thank you Roger for your review!

VR

Verified Reviewer  
Founder  
Information Technology and Services  
Used the software for: 1-2 years

### "Perfect live chat support tool for solo founders"

June 17, 2025

4.0

I've had a great experience with Tidio on my TrackIt website. It was easy to set up and integrate. I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on. It's light, responsive, and gets the job done without bombarding me with options I don't want.

Pros

The installation was quick and easy. I loved how easy it was to personalize the chat widget to suit my website. The free plan is generous for someone like me, and the interface is clean and intuitive.

Cons

It's disappointing that you can't initiate a chat with visitors in an active manner unless you have a paid plan. That's just a fundamental feature, particularly for startup founders who are looking to interact with users without paying money upfront.

Alternatives considered

[ChatSpot](https://www.capterra.com/p/10015234/ChatSpot/)

Reason for choosing Tidio

The reason I chose Tidio was because it's free tier was enough for my requirements, also it was simple to use and setup without a load of unnecessary features.

Review Source

Response from Tidio

June 23, 2025

Thank you for leaving the review!

GC

Grimault C.  
PDG  
Internet  
Used the software for: 2+ years

### "The best solution to never miss a visitor in our virtual spaces"

June 30, 2025

5.0

Tidio has become a strategic tool in our 3D Atlantis environments. It keeps us connected to visitors, even when we're offline, offering a professional and human digital welcome. We recommend it to all our clients—it’s a powerful way to boost engagement and conversions.

Pros

The real-time visitor notification is incredibly valuable. As soon as someone enters our Atlantis virtual space, we get alerted and can jump in to welcome them live. The interface is smooth and user-friendly, and the free version already covers the essentials. It's perfect for enhancing customer experience in a 3D immersive environment.

Cons

The affiliate link management is tricky, especially since we install Tidio for all our clients. We would appreciate a more centralized dashboard or clearer tracking system for affiliate installations.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Tidio

The real-time visitor alerts are by far the most valuable feature. As soon as someone enters our Atlantis virtual space, we’re instantly notified and can welcome them live. The interface is intuitive, and the free version is more than enough to get started. It’s the perfect add-on for enhancing customer experience in a 3D immersive environment.

Review Source

Response from Tidio

July 1, 2025

Thank you, Grimault for your review!

LRH

LUIS RODRIGO H.  
Marketing and Branding Coordinator  
Automotive  
Used the software for: Less than 6 months

### "TIDIO automation for those who Don't know Code, Specially for the Marketing Guys"

June 3, 2025

5.0

In general is really intuitive and easy to use even if you don't know code, this is so important for marketing guys like Me, who don't want to complicate a lot of the stuff, the Flows is a really strong option to automate the process in your buissnes and for my Experience using it to automate process, Is really handy and useful, I think to only cons is the lack of AI agent on whatsapp that's a really shame, beacuase my clients use more whatsapp than livechat

Pros

What I like more about Tidio, Is that is perfect for Us who don't Know Code, I am a bachelors on Marketing and a Master's Student of Digital Marketing and It's really intuitive to use, Speciallly the Flows, This is a little bit more than n8n, but it's worth it, I Really like the easy to use even when you didn't Know Code, It's perfect for Us that we are Marketing Guys

Cons

I think the least stuff that I like, maybe is that a little complicate to match information using a website, For example in my website couldn't match the subcategory of products, but yes for the landing page and contact, So I have to put the information even more manual, And maybe I will say especially the lack of integration of AI AGENT on whatsapp, that I think is crucial beacause In Mexico, We use whatsapp a lot instead of a Live Chat.

Switched from

[n8n.io](https://www.capterra.com/p/198028/n8n-io/)

n8n was literaly for programing guys, I didn't Know programing, But Tidio was easy to use even though I don't know code

Review Source

Response from Tidio

June 6, 2025

Thank you, Luis! BTW, you can absolutely set up Lyro to work with WhatsApp - just navigate to Configure &gt; Channels &gt; and toggle WhatsApp on :) As for training Lyro on your website, I'm not sure what you mean, but Lyro should be absolutely fine scraping your product pages and learning from them. Reach out to us at support@tidio.net and we'll help you out

VR

Verified Reviewer  
SeniorvMarketing Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Simple, Smart, and Efficient Support Tool"

June 17, 2025

5.0

Overall, my experience with Tidio has been smooth and positive. It’s easy to set up, the AI works well, and it helps us manage customer support more efficiently. With less reliance on human performance. The era of live chat is moving away to AI chat and ticketing system

Pros

Tidio is super easy to use, with Lyro AI integration and a simple ticketing system that makes handling customer support fast and stress-free for my company.

Cons

What I don’t like is that to scale up and unlock advanced features, you need the PRO plan, which is nearly 5x more expensive than the basic one. Like custom API connection - only in PRO

Alternatives considered

[Freshchat](https://www.capterra.com/p/158117/Freshchat/)

Reason for choosing Tidio

Ease of use and pricing, 5 years back when I was implementing this solution

Review Source

Response from Tidio

June 18, 2025

Thank you for the review :)

aG

aniket G.  
Webflow Developer  
Marketing and Advertising  
Used the software for: 1-2 years

### "Easy to use Chat Bot for website"

September 17, 2025

5.0

I am using tidio from 1.5 year. It is super easy to transfer knowledge to new person. Previously we were using tawkto but that is not that much good as compare to tidio.

Pros

I am using tidio from long time, it is easy to learn for new user. Whenever our client come on website they can send us message through tidio that is great.

Cons

When i use tidio on my linux pc i don't get notifications. Overall i don't have any issue with tidio.

Switched from

[tawk.to](https://www.capterra.com/p/167792/tawk-to/)

Lot of challenges in tawk to chatbot. it is disconnection from website again and again automatically

Review Source

Response from Tidio

September 30, 2025

Thank you for the review! In case any issues with notifications, don't hesitate to reach out at support@tidio.net, the Team will be there to assist!

YA

Youssuf A.  
WordPress Instructor  
E-Learning  
Used the software for: 2+ years

### "this is the best chat widget I have ever tried"

July 7, 2025

5.0

Pros

I used it for more than 3 years, it is very awesome plugin I used it for my WordPress website and also I have recommend it to many people of my clients

Cons

the all in one solution that gives many integrations inside a single dashboard, and I can access it from browser and phone that's very easy to use

Switched from

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)

I found in tidio that I can integrate the email address and WhatsApp at the same time and also with my social media

Review Source

Response from Tidio

July 8, 2025

Thanks, Youssuf, for leaving us a review :)

OM

Ollie M.  
Business Support Technician  
Insurance  
Used the software for: 1-2 years

### "AI Chatbot makes Customer Service easier"

June 10, 2025

5.0

Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks and less time wasted on unnecessary phone calls

Pros

Tidio has truly transformed our approach to customer support! The setup process was a breeze, allowing us to integrate it seamlessly into our website in no time. This efficiency means we can dedicate more energy to enhancing our products while Tidio handles the essential task of understanding our clients' needs. We rely on the Chatbot Feature daily to interact with our customers, and the AI Integration ensures that their common questions are answered swiftly and effectively. It’s a game changer for our Customer Support team!

Cons

I honestly can't find a fault with using Tidio, but if we could get monthly reports sent to us via email that would be a game changer

Review Source

Response from Tidio

June 16, 2025

Hi, Ollie, thank you for the review! You can in fact get monthly reports delivered to your mailbox - give this a read https://help.tidio.com/hc/en-us/articles/5463069831836-Chat-conversations-reports

KW

Kennith W.  
Owner  
Photography  
Used the software for: 1-2 years

### "Tidio is great if you have the time to devote "

June 27, 2025

4.0

Initially, it was great, but it has become more of a liability. I understand this could be avoided by learning the system a little better or under constant and consistent monitoring to change settings, but this was really the reason I started using it. I wanted something I could put in place to free myself up from having to constantly put my attention to.

Pros

I appreciate the thought of having an AI agent available to respond to potential clients looking on the website.

Cons

Customers and potential customers have told me in person that the immediate "AI response" to an inquiry or email is bothersome and redundant, eventually causing them to refrain from emailing or visiting one of my social media platforms because they do not want to be "spammed"

Review Source

Response from Tidio

June 30, 2025

Hi Kennith, can you reach out to support@tidio.net so that we can help you set things up properly? The average resolution rate for our clients is 67%, many achieve much better results, so you can certainly make it work in your favor. And yes, it does require training it on relevant, up-to-date data, but your human agents would require the same 😅 We'd be happy to help

AG

Aniket G.  
Website Developer  
Food & Beverages  
Used the software for: 2+ years

### "Overall a Great Experience with Tidio Chat Bot and Lyro AI Agent "

May 24, 2025

5.0

Starting from integration to daily use tidio works well on all scenarios like Customer Support, Ai Chat bot, ticket handling, etc. I used others chatbot also tidio works well as compared to other bots.

Pros

Tidio is Good AI chat bot supports all type of integrations with wordpress. Also we can change the appearance of the widget.

Cons

When i'm testing the bot sometimes Lyro AI Agent shares irrelevant info to website customers which is not good, but i think this is because of knowledge that bot have

Review Source

Response from Tidio

May 30, 2025

Thanks, Aniket! Potential suboptimal results may arise when the input data sources are inconsistent or outdated. You can address this by training Lyro on your FAQs, websites, etc. Plus, you can groom question-answer pairs to guarantee best results. Have a look at https://help.tidio.com/hc/en-us/articles/14543666652316-Data-sources-Lyro-s-knowledge-base and shoot us a an email at support@tidio.net. Thank you so much for taking the time to review Tidio!

PR

Pallavi R.  
Senior Software Engineer  
Computer Software  
Used the software for: 2+ years

### "Best Chatbot for Seamless Multi-Channel Communication"

October 5, 2025

5.0

Our experience with Tidio has been positive, as my team has been using it for the past two years. We have successfully integrated it into our application and social media channels.

Pros

I have integrated the chatbot into my application and social media channels. It supports multi-channel messaging, enabling my team to respond to customers quickly and efficiently through a unified inbox.

Cons

I faced a challenge integrating the chatbot on my Linux device for the first time; it was tough, but I managed it successfully.

Review Source

Response from Tidio

October 16, 2025

Thank you for your feedback!

RM

Rian M.  
Founder  
Marketing and Advertising  
Used the software for: 1-2 years

### "Best Live Chat Platform for Websites"

May 1, 2025

5.0

We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to provide proper workflow and their integrations is beautiful.

Pros

The live Chat with Tidio is a must have for all of our websites for our clients. We aboslutely love their workflow and ui.

Cons

The pricing is a little high but completely worth it. We're not able to enable full features for most clients but the ones that want to invest a little bit more love it.

Review Source

Response from Tidio

May 2, 2025

Thank you so much, Rian, for this review, we're pumped!

YM

Yogita M.  
WordPress Developer  
Information Technology and Services  
Used the software for: 1-2 years

### "All in one Chatbot loaded with good features"

October 25, 2025

5.0

I was searching for chatbot for one of my client then i can across with tidio and other bots, while testing features i liked tidio and easy to setup. Overall experience was very good. if your looking for AI chatbot then go-ahead and signup with tidio.

Pros

Chatbot is easy to learn and setup, i was new with tidio when i integrated with one of our clients wordpress website. I really like the AI feature which works well.

Cons

Widget setting was hard to find i think i this area team can work on.. Widget setting should be simple and clear, so that any one can easy to understand.

Review Source

Response from Tidio

January 30, 2026

Thank you, Yogita, for sharing your thoughts about Tidio!

TG

Tim G.  
Customer Service Executive  
Civil Engineering  
Used the software for: 2+ years

### "Makes it easy to chat with website visitors in real-time."

July 21, 2025

5.0

Tidio helped us respond to questions more quickly - especially from new leads. It’s generated more conversations and made it easier to assist people even after hours.

Pros

I appreciate that I can tell who is viewing and beginning a chat accordingly. I’m too busy to deal with FAQs and the chatbot eliminates a lot of time spent on that.

Cons

It’s a bit buggy on mobile and editing chatbot flows is not very intuitive at first pass. Though it's not a big issue.

Review Source

Response from Tidio

July 22, 2025

Thank you, Tim! Appreciate the review

mS

michael S.  
vp  
Retail  
Used the software for: 2+ years

### "one of the best chat software that is modern, feature rich with Ai built in."

June 10, 2025

5.0

The software allows me to answer chats quickly. Has installer software no your Mac and PC so you don't have to have your browser open to receive chats. That is a big deal that many people overlook.

Pros

fantastic interface and features. intuitive interface. Ability to connect your e-mail inbox as well as integrate with Facebook Messenger and Instagram messages.

Cons

pricing sometimes increases but hasn't in a while. They did it twice but I think they'll no longer do that. Their feature set has greatly increased though.

Review Source

Response from Tidio

June 12, 2025

Thank you for leaving a review, Michael!

MC

Mattia C.  
E-Commerce Manager  
Apparel & Fashion  
Used the software for: 2+ years

### "Smooth Application"

June 10, 2025

4.0

Very fine. Overall a good experience. The platform is easy to use and allows for the integration of different tools.

Pros

About Tidio I really like most the Flow area. Simple to use and you can create as much as you wish and integrate them to your strategy.

Cons

Unlike other platform there are no live translator chat or text prompt. Could be very useful to translate a sentence our customer care manager need to send to our customers.

Review Source

Response from Tidio

June 16, 2025

Hey, Mattia! Thank you for the review

AG

Aniket G.  
Web Developer  
Information Technology and Services  
Used the software for: 2+ years

### "Good Experience with Tidio "

May 20, 2025

5.0

I'm using Tidio From 4 Years my overall experience is really good just a minor suggestion if we can set widget position on website more specifically then it would be great. Currently there are limited option for position.

Pros

Tido is very Good chatbot for custom coded websites and WordPress websites. Also, now a days Lyro AI also working really good.

Cons

When i try to access tidio on my wordpress website but tidio opens in there website not on WordPress dashboard. This not looks good to me.

Review Source

Response from Tidio

May 22, 2025

Thank you, Aniket, for the review! I'll pass your suggestions to the product team.

TD

Tanya D.  
Lead Technical Recruiter  
Information Technology and Services  
Used the software for: I used a free trial

### "Great Chatbot for the Recruitment Industry"

October 27, 2025

5.0

We're using tidio on our company's website from a very long time, and it is very smooth when it comes to communicate with candidates. Earlier we used to miss questions or enquires from candidates because they sent us on mail and now they easily get support using tidio.

Pros

Using tidio on our website now candidates get instant response from AI or from available team member. Overall, it’s been a big help in improving how we communicate with applicants.

Cons

I think we're in free plan because i get notification that 100/100 we used flows. I think free plan has less flows but we will upgrade plan for sure.

Review Source

Response from Tidio

December 11, 2025

Thank you Tanya for your kind words!

AB

Ankita B.  
Junior email marketing  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Clean chatbot which helps to boost inbound enquries"

November 16, 2025

5.0

I've tried and tested lot of similar tools in my research but Tidio is very good and very easy to setup even for non-technical users. It also help you to interact with website visitors at the exact moment they need you. That's why it is very useful tool.

Pros

It's a very clean live chatbot which help us getting more newsletter subscribers and inbound leads for our products and services.

Cons

Sometimes i feel customization and branding is limited if you want to enhance a very branded experience for users.

Review Source

Response from Tidio

December 11, 2025

Thank you for the review, Ankita!

TC

Theekapat C.  
ICT Support and Project Coordinator  
Food & Beverages  
Used the software for: Less than 6 months

### "Great AI tool for non-technical users"

July 2, 2025

5.0

My overall experience with Tidio was satisfying. As I overcame the issue, Tidio support was easily reachable.

Pros

Tidio allows users to effectively and efficiently train their AI using information on any web pages using URLs.

Cons

I remembered Tidio refers to the wrong resource and answered some questions wrongly. The AI still needs much improvement.

Review Source

Response from Tidio

July 3, 2025

Thank you, Theekapat, for submitting your review!

GA

Giovanni A.  
Programmer  
Program Development  
Used the software for: 2+ years

### "Everything done well"

June 10, 2025

5.0

Pros

its ease of use, the very few steps required to install the plugin on your site, and the ease with which users use it

Cons

I didn't find anything in particular to criticize, every aspect of the tool is simple and intuitive and those very few times I had to ask for help via chat I got immediate answers

Review Source

Response from Tidio

June 12, 2025

Thank you, Giovanni!

CS

Cholavendhan S.  
MD  
Education Management  
Used the software for: 1-2 years

### "Wonderful All in one AI powered chat bot "

May 16, 2025

5.0

I love tidio for all in one features and simplicity to setup.

Pros

I love tidio being simple and making my job very easier. Free version helps a lot.. thank you...

Cons

Paid version is not affordable for small non profit education sector. It would be good to have separate plan or free version for non- profit educational institutes.

Review Source

Response from Tidio

May 20, 2025

Thank you, Cholavendhan, for the review!

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